[Resolved]  Ixigo — refund money against flight ticket booking failed but money deducted from my debit card as on 3.8.18

Address:Churu, Rajasthan, 331403

Hello
I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you.
Pnr no. - u745wv

Abhishek anchalia
Booked via number:-[protected]
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Sep 14, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2018
Ixigo Customer Care's response
Hi Abhishek,

Greetings from ixigo!

We have escalated your concern to EaseMyTrip and it will be resolved soon. We appreciate your patience meanwhile.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 

Comments

Sir my refund not receive 23 days. plz sir send my refund

Ixigo Customer Care's response, Aug 15, 2018
Verified Support
Hi Dinesh,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your Freecharge wallet. Request you to please check with their customer support once.

For any further assistance feel free to write at trains@ixigo.com.

Regards,
Team ixigo.
I m booking train from gorakhpur to Delhi in AVNT HUMSAFAR EXPRESS
While checking it
The fare is showing 1175
But while booking it is showing 1710
Why
Whats the issue
Please solve this issue as soon as possible
Train no-22114 .Pnr no-[protected]. Transaction -id [protected], ixigo-booking id-ixitr[protected], kcvl to pnvl, passenger- rk kurup & vrkurup date of booking -5/8/2018, date of journy-6/9/2018
this ticket booked through your site.Please cancel and re fund the money to my bank
thanks radhakrishna kurup- [protected]
rk.Kurup @rediffmail.Com

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