[Resolved] Ixigo — train ticket not booked but money got deducted from my bank account

[Resolved] Ixigo — train ticket not booked but money got deducted from my bank account

R Raj7198 from Delhi, Delhi

Sir, I tried to book a ticket from patna junction to tatanagar junction today at 10:30 am from ixigo app.in payment section i chose to pay from google pay upi, the transaction was successful and money got deducted but the ticket was not booked and nothing showed in the app. Please look into the issue or help refund my money as quick as possible. I was debited amount of rs 587. Iam also attaching a proof of payment: +1 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Dec 04, 2019 Updated by Raj7198 My email id: [protected]@gmail.com Verified Support Dec 05, 2019 Ixigo Customer Care's response Hi Raj, Greetings from ixigo! We couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest. Also, do share your e-mail and phone number used for the transaction You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section of ixigo app. You can mail us the details at [protected]@ixigo.com. Regards, Team ixigo! Dec 05, 2019 Updated by Raj7198 Sir, after the money transaction there was nothing showing in your app, no messages or no mail was received and no booking id or trip ID is also present in the app I have in the app and in the transaction section no notification nothing is there, I am sending all the rest of informations which you have asked for and also some useful information about the money transaction. Please refund my money I thought that some offer you will give to the new user but you gave nothing and instead you looted the money. I have seen many complaints about the same money transaction and booking issue in this consumercomplaints forum. If there is problem with your app why aren't you solving it why aren't you first removing your app bugs and errors. Sir I am a common person living outside from home and i have no more money to book the ticket again and if you now don't refund my money I will certainly go to higher authority to complain about you. Otherwise refund my money. Mobile no.: +[protected] Email id: [protected]@gmail.com My username in your app: Chandan Kumar Payment method: Google pay upi Transaction id:[protected] From: [protected]@okicici To: [protected]@axisbank Timing: 10:40 am You can verify all of them, I have already sent a photo of the transaction as a proof. "SIR/ MAM PLEASE REFUND MY MONEY" Dec 05, 2019 Updated by Raj7198 Here are some proofs: Verified Support May 07, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We wish to inform you that refund of INR 587.70 has already been processed to your source account. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For further assistance please do let us know. Regards, Team ixigo
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kanodia170

from Delhi, Delhi

I am trying to book a flight ticket from Lko to Pnq and payment is successful and my money is deducted from ola money but in ixigo no booking is shown and Unique Bill Id: IXI-AR3VADON3YWPKIHLY1-1.
Kindly help me in this issue.
My email:[protected]@gmail.com
contact number-[protected]