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Jabong.com — not getting the refund after item return.

I bought one top for my daughter and paid by Phonepe APP but my daughter didnot like it so i returned it. Return Id is 57752893.Payment was done "cash on delivey" but now jabong is not giving the refund and asking for bank details which i am not comfortable and as i read on the internet that i should not share my bank details. So i had a word with customer care manager name Suraj. He denied to refund without getting the bank details due to new policy change whereas i donot have this issue with other sites like Amazon, myntra, flipkart etc.

I wanted to sue this company so they can stop looting so many people. Any help will be appreciated and if we can do anything to raise the voice and also to educate other people to avoid this site for any shopping.
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Mar 08, 2018

Complaint Status

Jabong.com customer support has been notified about the posted complaint.
Mar 07, 2018
Updated by ronybh
One more thing. Customer representative did not share his customer id and mentioned that this is confidential and in return he asked me to share bank details for refund.
Complaint comments  3 CommentsShareTweet

Comments

Thanks for your support and looking for positive response.
I donot want to share the bank details as mentioned by your team as well so any arrangement like jabong credit etc ( without restrict timeline) will be acceptable .
Jabong.com Customer Care's response, Mar 9, 2018
Verified Support
Hi,

Achieving customer satisfaction through service and support has always been our priority. We apologize for the inconvenience caused. We've escalated your concern on priority and requested the care team to get in touch with you to discuss this further.

Regards,
Team Jabong
My order didn't got delivered to me but status is showing as product has been delivered. Tracking id is MLJP3148960. Order no. is #[protected]. Please do needful.

Jabong.com Customer Care's response, Mar 13, 2018
Verified Support
Hi,

Achieving customer satisfaction through service and support has always been our priority. We apologize for the inconvenience caused. We've escalated your concern on priority and requested the care team to get in touch with you to discuss this further.

Regards
Team Jabong
Very bad experience with such a big cheaters of online world
Today I ordered my last product from jabong
Going to even delete jabong app from my phone
In comparison Myntra is the best
And Jabong people take that refund amount from my side and distribute among yourselves.
Today you lost one of your customers
[protected]@gmail.com
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    Jabong.com
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    2235
    Pending
    34
    Resolved
    1004
    Jabong.com Phone
    +91 12 4612 8000
    Jabong.com Address
    Plot no. 109, Udyog Vihar, Phase 4, Gurgaon, Haryana, India - 122015
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