KFC India Complaints & Reviews

Hi My self Vineeth.Today[protected] around by 8.00 pm me and my family went to your Out let in Tolichowki, Hyderabad, and we have ordered Hot & Saucy Chicken-4 Pic Re.98/- and we also ordered for popcorn 1.Reg and 2.Medium. We are satisfied with Popcorn. Before ordering I have asked the counter boy that, what you are showing the same size of pieces only I need, he told it would be medium pic. Fine and I ordered the same. When I reached home I saw what I got, and as per the size what I got I didn't felt happy... Please see attached photos. And we are staying Attapur in Hyderabad, we went to KFC travelled > 10 KM. to eat your food. this is what you guys get us back... Regards Vineeth +[protected]

Me and my friend went to kfc guwahati, Kristina basti branch around 10:30 pm. For an order of 4 pcs crispy chicken, and 2 virgin mojito.at the time of delivery when I told the staff of asamies that please change one of the pcs, he told me nuisance word to me.we don't know why he behaved like that.and than after one of the staff came and handle the sutioation.
But after our dine in the food he came outside for us and give us a threatening that "if you came from outside of the city then remember me and wait till 11 pm.and i will make you die.your body will be not get find by your family and friend.go and [censored] off.
This is the kind of the behavior of kfc staff.which is called an international brand.
So shame of it about the service and behavior.
Guys please careful about your demand of price when you are in the counter.

The KFC cashier at KFC, Magarpatta Seasons mall, Pune charged 5 INR extra as part of WHR donation without my explicit permission. I noticed it only when i checked my bill and found 5 INR extra. The cashier did not take my permission or even asked me before billing. This unauthorized debiting of money can amount to thievery and stealing somebody's money with his/her knowledge. They must have billed countless customers this 5 INR without their knowledge as nobody bothers to check their invoice. A big brand like KFC resorting to such unethical stealing practice is really shameful and outright outrageous. I brought this matter to the notice of Mr. Abhijeet who is the franchisee manager of KFC, Seasons Mall, Magarpatta. Giving 5 INR for a good cause is not a problem, but taking it unethically is really absurd and demonstrates cheap and sub standard practice. Everyone who visits such big retail food chains always review your bill for any unauthorized charges levied

Dear whoever concerned I have visited one of your outlet in Chennai Abhirami mall I was having some food before the movie, when I took the order and sat on the chair it was completely wet and it was a white chair. So I asked the manager there whether you expect all the Customer to check before you sit down like we do on road side hotels or eateries .they were so dumb enough that I have ask for tissue paper to wipe the water from my dress. Please Train these dumb fellows on Customer Service.

Mam/sir, i was at kfc, infinity malad west yesterday at around 9, 30pm.And went to the counter.To order our meals.My first order was popcorn chicken rice bowl.And even before i finish to tell him the rest of the order .The guy told me it over.And they are making new one which will take 30 minute minimun.According to his body language i guess he didnt want to serve me that item as it is one of the cheaper item on the menu.A few day ago i was told the same about another item .But since i waited i got it . Dont know if it is their selling statergy.But i would be spending the same because i had other, sorry to say i am getting disappointed every time i go there, also the staff look too busy.And not happy

Hi, first of all i tried contacting your costumer care center no and a stupid fool recieved the phone abd he was not able to converse in english, in a corprate office like yours hw can you keep such staff like that and secondly the staff at ur ambience gurgaon i dunno what kinda attitude they have and for what i do not seento understand they speakso rudly and are always in a casual behaviour instaed of taking the orders or making the orders they are busy chit chatting among themselves. And also your pacific mll, subhash nagar outlet ahich is in the ground floor the experience was utterly horrible first of all the pos amchine was not working, then my fren asked no ice on her pepsi but the put ice which we dint compalin and then they said my cold coffee will take 10 min but when i went bk afet 15 min it was still nit done. I mean iwhy do you open these kind of outlets or keep such staff if they are not abke to converse in english and also if your pos are nt wrking. Kindly revert on what you can do to make your services better. Thanks Tia [protected]@gmail.com

Dear Team, I am a regular customer at KFC and I dine at your restaurant at least twice or thrice a week. So when I planned a movie with my friends, I decided to place a takeaway order at Store No. G–15&16, F-19&20, R-Mall, United Motors Ltd Ghodbunder Road, Near Runwal Estate, Thane (West) Phone:+[protected] so that we are not late for our movie. But to my shock, when I arrived at the store they were ignorant about my order(Order number :[protected] Order Pick Up Time:[protected]:49:00 ) and told me that they haven't received any order. I also showed them the confirmation mail which I received from your side regarding my order. I also called up the customer care number but they were unable to resolve the issue and told me that I can cancel the order. I was so furious by this behaviour. As result we reached late for our movie because we choose another restaurant( Pizza Hut) and our whole evening was spoiled. I request you to please look into the mater and do the needful. Regards, Harman [protected]

I would like to inform you that i have bought(take away) Pop Corn Chicken and Chicken Burger in KFC at EXPRESS AVENUE, Chennai-14 at 12.23 pm on 06.05.2014.

They have imposed service tax on my take away order, i would like know that, is there such rule that they have right impose service tax on take away order? Kindly do the needful and guide us in this regard.(Bill copy attached)

kindly reply through by return mail.

Thanking you,

K. SURYANARAYANAN

On 15th of january 2014, i walked into KFC restaurant (gol maidan, ulhasnagar-2, thane, mumbai.) And i saw Chicken zinger burger on the menu. So i stood in line whch took me about 15 mins to reach in front of the line so that i can place my order whch was for a party.
But thn i got to know tht they were out of stock *WHICH WAS NOT MENTIONED IN THE MENU*
Thn i ordered one chicken rice bowl whch literally had no gravy in it, whn i went to helper and asked him where the gravy was, he rudely dug into my rice bowl and tried to show me gravy whch was hardly a table spoon (not like they show in their advertisement)

Mail sent but no reply... Looting customers [protected] Forwarded message[protected] From: <[protected]@kfc.co.in> Date: Tue, Dec 31, 2013 at 9:19 PM Subject: KFC Feedback To: dmello.[protected]@gmail.com Dear Anthony Dmello, Thank you for your feedback. Your feedback ID is : Mum19998. KFC team will contact you shortly . Team KFC

Hi, I came to kfc on Sunday evening around 5pm through drive through.. I young guy who I believe was assistant manager named Darcy served me . He served me my saying what do you wont . I asked him about one of the burgers and then he said read the board. he was so rude . this is not the first time this has happened with this assistant manager and this is why I am making a complaint. I will never return there again as I believe he has no customer service or manners. It is a shame as since this new manager has started never had a problem with kfc only when he is there . Thanks

I ordered 'Rizo Rice Meal' at KFC, Sahara Ganj mall, Lucknow, India.

I have tasted it before, it had corns, carrots et al and some exotic juicy rice.

Today was a horrid experience for the pocket, the rice were dripping with oil, were tainted in turmeric, and all they had were green chillies as 'vegetables', tasted, if that wasn't enough, the so-called 'gravy' they serve with it was a horrendous ginger-garlic-chilli paste, in the name of 'gravy', almost RAW, it smelt gross. I asked the staff as to what was wrong with the meal, they took me lightly & handed me a frivolous 'feedback' form instead. What is up with the brand 'KFC!? It's has deteriorated horribly! Highly disappointed. My Rs.129 into dumps! This is FRAUDULENT MARKETING! What we see - the quality, the composition, the quantity is NOT what we get! You'd lose your name with such poor services, do something for redemption.

I had been to KFC restaurant on Sunday, 16th Mar 13 with one of my friend. We ordered Chicken Rizo Meal (its a rice meal with One chicken piece), when we were almost done with food, my friend lifted the Ketchup Sachet and felt something on it. She moved ahead to have a closer look and suddenly she threw the sachet on table. I gave a confused look to her and asked what happened, she replies, "WORMS!!!". My God that moment I felt like puking whatever had eaten, it was so disgusting seeing ALIVE WORMS CRAWLING on the Kechup.

We called the Supervisor and asked him to identify, he started giving lame excuses. We didn’t say anything and just walked out of restaurant. After few seconds we are seeing Restaurant Manager coming behind us, he started apologizing and told this is the first time even he is seeing worms. He requested us to share the number so that anyone from senior team can call us. We all know that same incident happened in Kerela and KFC is banned since that time there. Worms cannot grow in one hour time, it was totally a matter of negligence and unhygienic storage of food.

The same day late evening, we got a call from some senior person to not to post it publically and they bribed us with a Free Dinner Meal in any of their outlet, which we denied by sending a message. The surprising thing was that person’s reply, from no angle he had guilt feeling and over that his behavior projected a “NO CARE” attitude. None of the time he was sorry for what happened!

Today 23/12/12, I visited KFC Leela bhawan, Patiala along with other 3 people.
We ordered 3 Twist Popcorn meals, 1 Fiery 2 pc and 1 Chicken snacker. The order was severed after a few minutes but I was served with one extra Pepsi. I checked my bill that whether I am charged for extra Pepsi or not and found that I was not charged for that extra Pepsi. But in my bill there was “1 FREE 3 pcs hot wings “
I went to the counter and returned the extra Pepsi and asked for my Free 3 pcs hot wings. The counter boy “GURJAND”, rudely replied that is was done by mistake and I am not charged for that. I argued wit him that if it is written as FREE then how can they charge me. I requested him to provide me a proper bill for my purchase.
He misbehaved with me and said that he can provide me 3pcs hot wings free of cost if I cannot afford to buy. There were at least 20-25 people standing there and he misbehaved with me and insulted me in front of them. My fault was that I wanted a proper bill. In the mean while Mr. DEEPAK came and apologized on the counter boy’s behalf.
Then I was told that it was free only for home delivery orders not for Dine in orders. Arguing with them was useless. During the whole scene the original bill was taken from me and the staff refused to give it back. I requested mar Deepak, and Then he reprinted the bill for me.
I was told to not to fill up feedback form. As it is of no use .But I have filled up the feedback form whose serial no is 91KANTPL21-10.
My bill no is CHK 4843 dt 23/12/12. Employee name 3104 GURJANT.
Actually the staff got annoyed just because I caught them cheating. They actually didn’t want to provide me my free things. It’s not like that I cannot buy these 3 pcs worth Rs 55 /- , I already paid 850 /- for my order. But I want to inform you that your staff is cheater and misbehaves to cover up their frauds. I would never like to visit such restaurant that cheats its customers.
I am hoping for a fruitful action asap.

Tanvir Bindra,
Patiala.
[protected]

I'M A OFTEN CUSTOMER OF K.F.C IN GOA AND EVERY TIME WE PAY THE BILL OUR CHANGE IS NOT RETURNED AS THEY SAY THAT THEY DON'T KEEP CHANGE. BUT TODAY ON 12Tth AUGUST 2012 AT 7;40 THE MANAGER NAMED VARUN( he wore a pink and white striped shirt.he was fair complexion and was stout>he did"nt even have a smile on his face) ON THE COUNTER BEHAVED RUDELY WHEN WE ASKED FOR THE CHANGE. HE TOLD US IN A VERY ROUGH WAY TO GO OUT AND GET CHANGE FROM ONE OF THE MOVED WHO JUST MOVED AWAY PAYING THE BILL BEFORE ME AND GAVE ME A SARCASTIC SMILE. IT EVEN SHOCKED MY RELATIVE WHO HAPPENED TO MOVE BEFORE ME.I HAVE BEEN A K.F.C VISITING K.K.C IN MUMBAI, DELHI,ETC.. BUT NEVER RECEIVED SUCH HARSH RESPONSE FROM THE COUNTER, THUS RESULTING IN SPOILING THE NAME OF THE FRANCHISE. AFTER RECEIVING SUCH RUDE BEHAVIOR FROM VARUN I ASKED FOR THE COMPLAINT BOOK AND HE SAID YOU CAN DO WHAT EVER YOU WANT. AND WHEN I MOVED TO THE BOOK HE TOLD ME THAT THE HES THE MANAGER AND HE TRIED TO PUT A PEN IN MY HAND AND TOLD ME TO 'JUST WRITE THE COMPLAINT' CONFIDENTLY IN FRONT OF THE CROWD OF ALMOST 60 CUSTOMERS. THE STAFF NAME ON THE BILL IS WRONG AND THE BILL WAS GIVEN BY VARUN. AND WHEN I ASKED FOR HIS SURNAME HE SAID WHAT YOU GOT TO DO WITH IT,.. TILL DATE I NEVER RECEIVED SUCH BEHAVIOR FROM ANY STAFF IN K.F.C.. I SUGGESTED AT FIRST FOR HIM TO KEEP CANDY'S OR COUPONS AS A SUBSTITUTE FOR CHANGE AND HE RESPONDE WITH HIS HARSH RESPONSE FOR A REPLY FOR MY SUGGESTION. I REQUEST YOU TO TAKE SERIOUS ACTION AGAINST VARUN AT THE EARLIEST AND MAKE SURE THEY ARE TRAINED TO TALK OR IT WON'T BE TOLERATED HENCE. IF THIS IS CONTINUED BY THE STAFF INFLUENCED BY VARUN I'L MAKE IT A POINT TO WRITE IT TO THE DAILY NEWSPAPER COLUMNS. THANKS. PLEASE CONTACT ME ON THE UNDER SIGNED.. KEVIN FERNANDES
[protected]@gmail.com

I visited KFC karol bagh:10208 padam singh margon 28/06/2012 and order for one green mango jelly and i was given a bill having no 40941 which has grossly violated all tax norms as it was displaying [protected]@12.5% but was charged Tax @20% , and it was by chance i noticed it i dnt know how more customers are fooled by KFC in this way , and when i asked the person over there he said nothing is wrong it just tying error.
i m writing here just to show how credible KFC is in terms of billing and height of it i am unable to find any grievance redressal mechanism for any such complaints

in 26Jan 2012 I ordered rizo meal(3) and grilled chicken(3) and 3 extra chicken.They server me two product and skip last one intentionally .The restaurant was untidy like street joops , no AC facility was founded.And after all they gave us chicken around 2 days old.So with tax and extra service KFC give u joops like service.Ooooo KFC lovers plz check ur cash memo at the time of service in kfc counter .

i had food in kfc chennai valasaravakkam, it was really bad taste they are cooking for low standard not international standard but they charge for international std for example they cook in oil not in fat, that to using for so many times recyling even oil changes its colour they r using until chicken colour becomes dark brown its really not ggod for health & they r using low quality chicken that why chicken is very hard apart from this still they r success in sales, there is big reason behind, i[censored] watch customer coming to kfc they do know the taste of orginal receipe 90% of the people taking kfc food in india first time they dont know orginal taste, they r showing restaurant,by decorating in international std, but cheating in food quality but charging very high ,because of our people really crasy about taking food in international restaurant without knowing its orignal taste they will be cheated by this kind of restaurants to solve this problem people has to raise the question seriously about the quality ,to make sure people i[censored] get chance to visit in uk r us compare the quality they giving in india u will be really get shocked know the truth, do u know if chicken becomes dry they will put in the bin, according to kfc rules in uk& usa, do u think its possible in india no because people dont know taste &rules of kfc so this complaint will be very useful for our indian people to know how they r cheating in quality

On Aug 24, we visited KFC and was billed 513.39 and we found that the same amount was billed on both Aug 24 and 25.
We thought may be a double billing error and checked with KFC. They said they will look into error and call back. The call never came back, after 3 days I visited again, and asked for an email address also, they gave me a wrong email id.
With a lot of struggle I found the head office number and called up and emailed them, they just said check with branch, we are not bothered.
Branch said it was sent to headoffice we are not concerned.
And above all that my bank adviced me to block the card since the transaction was not done on a POS machine but by using my CVV code.
It is hell for me to go around KFC again and again kept calling them. I incurred more or less the 500 rupees that should have been refunded to me.
Now, even if I mail the headoffice also, they are not replying. They just left the issue aside.

It is so sad that I had to block my creditcard because KFC has billed me using my CVV code, as per my bank. I am even today not sure what the problem was that occured on August 25. I had been calling them for weeks and weeks together. All they say is we assure best service, there will be no problem, but no one ever looks into the problem at all.

But abt 2 weeks back, there was a little hope when one guy said there was a problem and bank recognized it and will report the issue in 2 days and after that we will refund the money. I said great thanks. I never got any call till date, forget the money.

HI,
I had purchased 3 chicken snackers from Vashi, Navi Mumbai, Maharashtra India outlet yesterday dated 27th September 2011 at 1800 hours. Bill details CHK 9550 by 6835 Pooja S.
IN this particular bill I have noticed they charged me as Donation : WHM 5.00 INR without my confirmation and approval to deduct the same.
Why dont they donate for good cause from their profit percentage
KFC is nothing but cheap robbers.
Regards,
Pravin Dias