KFC India Complaints & Reviews

I went to KFC at afternoon of 17/5/15 at 3rd Floor of Ambience mall gurgaon. I ordered some. When I went to receive my order they gave 1 small chicken popcorn instead of ordering medium. I first thought I may have miss ordered so I checked my bill it said 1 medium chicken popcorn. So I clarified to the vendor named Sandeep to give me the correct size. The vendor blatantly claimed that what he gave me was a medium and not small. Completely disagreeing with his statement I demanded him to show with the different size boxes. He shows me 2 small size boxes and said they are different.Although I told him customers are not stupid and if he were me, wanting to pay? He was quite. Finally I asked him to correct the bill so very hardly he brought the corrected bill. This problem frequently occur in KFC. I think its because of improper checking on stocks of packages and mentality in senior leveled staffs is that they can excuse making fool their customers and it doesn't make any difference in such big KFC. I love your products but sometimes feel to give up to go to KFC why get mood off by your staffs by paying. I've attached the photos of medium and small cup brought from another branch and my bill. You are required more training to their senior staffs how to deal with customers and how to check the stocks properly in deep. I hope your improvement in service

I'm winner o[censored]r tweet shop contest. Your services at Wave Mall Jammu is very poor. Really very bad experience with u guys, it always happens, ur staff talk rudely . Your staff is saying this is not a KFC outlet and the coupon code u provided to me, they r saying is not valid at Wave Mall Jammu. U gave me a fake coupon, this is what u do with your customers. u're making fun of me, u think im fool. I regularly come to ur KFC...

Hi I am amit working in HCl we have ordered Food from KFC sector 63 through customer care on 13 and 15 may -2015, The food was very pathetic and tasteless, we have given the feedback to customer care and they assured that store will call back but they never come, from last two days we are following up with your customer service We are paying for the food, we have to eat cold and tasteless food, Would request you to please take some action on this Regards Amit [protected]

I have order 8 PC crispy chicken on 13th of may at 7.51 pm address #17/35 Nanjappa layout 31st main BTM 2nd stage Bangalore and order was confirmed and supposed to reach at 9PM. When I called at delivery contact end, person at the start told that order has been delivered and payment is received, after then he was trying to pretend my mobile is switched off. Even after arguing him a lot and requesting him to confirm the same order again, he bluntly refused order. This was message i received about confirmation Hi, Thank you for ordering KFC Delivery. Your Order No is 8011. For Queries call - +91 [protected] We all waited for more than an hour for order and this is the response we got from your end, seriously losing credibility from your online service.

I had purchased KFC Tub 6 pcs & there was a scheme of 6 pcs frr on the same. Date : 10th May'15. Devyani International Ltd., Shop no. 28 & 124, GF & Ist Floor, DT City Center, Gurgaon, Haryana. ORD. No. : [protected] It was a take away Order & since there was huge rush 'coz of Mother's Day, We could not check what kind of pcs has been put into the Tub. We were shocked to see that there were 6 pcs of Wings, 2 leg Pcs & 4 small Chest pcs. We were zapped why we have been cheated by putting 6 Wings & balance very small pcs ( Not at all the size which KFC gives). We have not liked the way we have been cheated by KFC. Balwinder Singh [protected]@yahoo.com

Dear sir, This is to inform you that i am highly disappointed with the services, few days back i placed an online order of 8 pcs bucket with mayo sauce but when i checked my packet mayo sauce was missing. I made complaint to KFC customer care and the manager of the outlet (KFC INDIRA NAGAR, LUCKNOW) they apologised for the mistake and for a compensation they made my next order complimentary, but when i called up manager in order to place...

Hello Mr. Muktesh Pant (CEO KFC) & KFC People, I wonder how this company is still operating in India. The most unethical and RUDE company is into service industry and humiliating and cheating upon its customers every day. Now let me walk you through to the series of events which clearly depicts that KFC is cheating upon its customers and it runs from top to the entry level of company’s hierarchy. 1. I along with my family visited KFC outlet which is at Phoenix Mall’s food court, Lucknow.I ordered one OMG burger and one soft drink (MIRINDA Orange flavor) for my son. My son kind of liked the burger but after his first sip he started complaining about the ill taste of MIRINDA. 2. I placed my second order (Inv # [protected]) with chicken popcorn rice bowl and one OMG burger, during my order what I saw came as shock to me and it checked me to order any soft drinks. My burger was served in the most absurd and unreasonable fashion. It has always been an issue with this outlet of yours in terms of service and unavailability of the items shown on the menu, they never serve crushers always give a lame excuse of SIR KHATAM HO GAYA HAI (SIR IT IS FINISHED).Is it KFC or some roadside food joint? Is not the manager aware of the inventory of the store? Why this incompetent staff is still working with your company? Now comes the reason why I did not order for the soft drink there was a filthy soft drink dispensing machine (Off course PEPSI) was at display but to the irony of the customers that freaking machine was dispensing everything but softdrink, then also to add the cherry on the top of the cake PEPSI was being served to the customers which was tasteless and was being served in THE MOST UNHYGENIC way, For you reference lots of pictures are attached with this letter/Complaint. 3. When I asked why your store never serves crushers they did not have any legit reason to justify so I was forced to write a complaint and I clearly stated waiting for your phone call, it has been more than 48 hours but still no phone call from your end. Shamelessly all your staff members along with VIKAS (who claimed he is the store manager) were giggling and smiling like anything but a responsible KFC team member. 4. Now let me walk you through what was happening at soft drink machine, as a fact of matter your machine was non functional and your staff was shamelessly cheating upon customers, one staff member was filling in the soft drink glasses from a bottle as adding ice with his bare hands, DO NOT YOU THINK it should not happen it should have been told to customers before they place order for soft drinks. When I was furious over this and complaining over this issue VIKAS (SELF ACCAIMED store manager) was reaction was more than enough to leave me stumped he quoted” SIR it is what it is”. (Sir jo hai apke samne hai).When I told him if I have someone inspect the cleanliness of your outlet you all shall be scoring negative then he gave the same response and was very much in a dual verbally to prove him right. NOW- I am sending you this letter/complaint to have a justification for this ILL DEED of yours which is clearly a case of cheating and serving unhygienic food. I am sending this copy to the KFC head quarters, Pepsi India also so that they also feel the heat of the issue. If required I will feel great to seek help of consumer court for this issue however your response is welcome first. Your company spends tons of money on commercials but do nothing about customer satisfaction and staff training. I almost forgot your website of KFC India is kind of playing tricks on customers too when you punch FEED US BACK tab and fill the form to download you with all the experiences. Form given there on the page does not take (it blocks the keyboard to write anything there) DATE OF VISIT field which leaves a customer with everything but filing a complaint. SCREEN SHOT ATTACHED. It does not let you select the store too so all done from your company to trick its customers I look forward to hearing from someone responsible enough to justify all this for the betterment of KFC’s customers Thank You Anuraag Mehrotra Lucknow [protected]

Today we ordered Chicken bucket and to our surprise and shock we found the pieces not washed properly and contained blood and marrow when I showed this on the counter I was informed that it was just the spices when I showed them the blood strains after clicking the photos they quickly took away and replaced another but this piece contained the same problem which I again showed to the manager who tried to convince me that it was just chicken as if I was having it for the first time. I have taken the photos which I am going to post on the net.Its not about money its about such a big company serving such unhygienic food in India. This happened in KFC restaurant at Z square Mall Kanpur.

Hi, My Name is Sreedhar and I have visited KFC store which is located in Sujana Forum Mall, KPHB, Hyderabad on 26-Apr-2015 at around 07:30 PM. I ordered 2 OMG meal and french fries and the bill was Rs. 380. I've given my Citi Bank Debit card and he tried but said the transaction was failed due to network issues with thier system. And then I cancelled that order and made a fresh order for Rs. 224 as I've less hard cash in my pocket that time. But when I returned to home I found that Rs.380 was deducted from my account for my first order which the store person said was cancelled. On the next day I reached the same franchise and asked about this and they said the money will be refunded in 48 hours. But till now my money was not refunded. Please find the transaction details below. PURCHASE SUBJECT: MCUPOS 26APR1406 Card no.: 5497XXX5XXXX8306 26APR KFC Forum VM Hyd Hyderab Ref:[protected] Ref No :- 26APR1406 Please refund my amount ASAP.

I ordered online in kfc on May 1st but first time the transaction was declined due to some error and then again i had to start my ordering from initial stage and i paid the money through my debit card and it was successful. a day back i noticed that bank has deducted twice times the same exact amount but only one i have placed order at KFC so i request you look on to this.

I am a great fan of KFC. I used to eat out almost bi weekly in bangalore kfcs. but now since I have been back to Jaipur, I am forced not to eat in KFC anymore because of poor quality. I eat in world trade park KFC and chicken is just not juicy and meaty enough. The pieces are smaller and not juicy at all, when compared to the KFC I used to have in bangalore. Kindly look into the matter. Ps this is a complaint by Most of the jaipurites who have eaten elsewhere but find Jaipur KFC quality poor now Kindly notify me if quality check is done and the issue resolved so that I can continue satisfying my voracious appetite for KFC. I just miss it being so good. (in jaipur).

Hi KFC, I placed an order today 2659 at 2:30 p.m. The website kfc.co.in allowed to me to place the order for home delivery at Pashan-Sus Road and selected the Baner restaurant by itself. After that I got a couple of calls saying KFC will not deliver to my address. When I asked why the answer I got was "Due to some issues in the website the order was allowed to place, and we cannot deliver to your address. I am very unhappy with the response and answer I got from KFC. It is not a customer's fault when your website allows to place the order. When I requested to place the order as it was the websites fault and you should value the customers time and effort to choose your restaurant, still they did not agree and refused to deliver the order. I'm very displeased with KFC's attitude and response and I doubt will ever visit the restaurant again and I will raise my opinion to all the social and legal platforms for this behavior. Regards, Adil Raj [protected]

hello there... I'm a 24 year old guy from kolkata and last night me and my 2 friends went to have kfcat quest mall kolkata...at the time we enjoyed it. But after 3 hours or we all feel nauseating and we had to use the toilet often...so we come to a conclusion that it was because of kfc that we all have have food poisoning... because apart from kfc we dont share any food.So i guess the administration should routinely check the cleanliness of the joint... and it could be that we were served raw chicken...which is not acceptable.Anyway, do what you gotta do but keep the satisfaction of the consumer an utmost importance.

i have goes to kfc panipat approximately before 20 days and i was purchased ferry grilled leg piece.quantiy is 4 and there was too much chilly when i was eat these leg piece my mouth have crate some problem due to highly quantity of chilly and there are loss of my money in leg pieces as well as doctor. so i[censored] want take an action kfc panipat as soon as possible. contact detail:- name lokesh dhawan mobile no [protected] email id - [protected]@yahoo.com

i order at 9:25 I did not get the order delivered till 10:30 n still they giving excuses that delivery boy is stuck bcz of petrol whereas my house is just 20 min walking from ur point, I don't know what happens to KFC now, my guests r left without eating, n I fell ashamed in front of them, I don't know how this will compensate. If this is how u working in Paschim Vihar, delhi plz close this point. Rest up to KFC management how u people take action, I will never order again.

Hi, My CST No. : [protected]C TIN No: [protected]V On[protected], at 2:00pm, i bought 1fiery 2pc, 1 ch Rice bowl and 2 Med Pepsi so total bill was 412. So i used my kotak credit card to pay the bill. Counter boy swipe the card and asked me to enter the pin and after that he swiped again so i entered the pin again So money deducted from my account twice. So please return my amount. Thanks, jagadish babu saka.

I placed an order through the KFC online order website on 26/04/2015 at 21:54 hours. I made the payment through Internet banking, State Bank of India, for the amount of Rs. 369. The payment was successful and the amount has been deducted from my account. But the order was not accepted and no order number was generated, neither did I receive any order. But the refund has not been done to my account. My phone number is [protected] and my email id is [protected]@gmail.com. I would like to get a refund for the order amount.

sir wrong information provided... We had to go down to the road to fetch the order... The coke in our order wasn't delivered. The manager of KFC dwarka sector 9 gave false information of the registered complaint I.d of KFC and also did not gave his employee id. The order was also delivered very late.

Order No - 9518 Placed today at 12:40 over phone SMS confirmation received at 12:47 Dispatch confirmation received by SMS at 13:47 First Call placed to follow up at 14:10 (they disconnected the phone) Second follow up call at 14:11 (no apology, just a quick response that delivery will reach ultimately) Third call - 14:26 ( I demanded to speak with person in charge, i was promised call back and quick delivery AGAIN) Now - 14:39 (two hours from placing order) = NO DELIVERY, NO CALL BACK Served straight with as much detail - as requested! Somebody help !!!

Dear Executive I made a call to your kalkaji outlet (Delhi) to know about the 6+6 offer, which the outlet confirm that it is available on Wednesday. After reaching there, they decline it & said it is discontinued today & the person who conveyed may not know it. The scheme offer was also displayed in the site, this is really ridiculous & the store Manager has acted on this. may be for these reason your stores are empty, hardly 2 customers are sitting in 2 floor restaurant. i do not expect KFC to reply, just to aware other customers to take a note of it before visiting the stores. Really felt cheated. (ref invoice 1539 22/4/2015 done by 40902 Kasuhal Sanjib Banerjee