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Komparify Complaints & Reviews

2.2
Updated: Mar 7, 2024
Complaints 376
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128
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Komparify reviews & complaints page 4

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A
afreen12345
Mar 6, 2023
Mar 9, 2023
This thread was updated on Mar 9, 2023
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Address: Chennai lab

Dear sir /madam i vikram i received the mail stating that my money transferred been failed of gold.as per your request i send u my new account number.my order no is[protected] Bank details Bank Name DBS India account number[protected] IFsc code DBSS0IN0811 Name vikram bhatia .UPI id [protected]@dbs .pls update my bank account details sooner and i kindly u pls send my the money on priority basis.i mail u people twice but no response very bad .pls do the needful ASAP
+1 photos
Komparify customer support has been notified about the posted complaint.
Hi afreen12345,

Sorry for the inconvenience, for the given sell order id the transfer is initiated.

If you require further assistance, kindly mail to support[at]komparify[dot]com. So that we can check and help you much better on this.

Thanks,
Team Komparify.
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    S
    Sai Karthikeya1706
    from New Delhi, Delhi
    Mar 6, 2023
    Mar 6, 2023
    This thread was updated on Mar 6, 2023
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    My account is disabled

    I made an recharge bymistake that is 9000 the money is refunded as recharge points I used them to purchase Croma gift card but it is not processed and I got again refund as recharge points and yesterday again I purchased then also again it is pending later when I tried to login it is showing that my account is disabled....
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    A
    afreen12345
    Mar 5, 2023
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    Resolved

    Address: Chennai

    Dear sir /madam i Vikram bhatia my registered email id [protected]@gmail.comi sell the gold on 3march still the amount is not credit. My order no is 8979_[protected].the amount is 4667.07.i kindly request u pls look this matter priority and do the needful I need this money. Otherwise I will complain to RBI also regard this issue.
    +1 photos
    Mar 5, 2023
    Complaint marked as Resolved 
    Hi my order no is 8979_86645_6315.i sell the gold konparify platform still amount is not credit to my account.
    Komparify customer support has been notified about the posted complaint.
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      R
      Rogrey
      Mar 3, 2023
      Mar 4, 2023
      This thread was updated on Mar 4, 2023
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      I added recharge points using netbanking but recharge points not added to my account even so my money got debited
      +2 photos
      Komparify customer support has been notified about the posted complaint.
      Hi Rogery,

      We checked the amount was added to your wallet after some delay. The wallet point points are used for alternate successful transaction.

      Kindly mail to support[at]komparify[dot]com for further assistance.

      Thanks,
      Team Komparify.
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        M
        manish kumar bittu
        from Lala, Assam
        Mar 2, 2023
        Mar 2, 2023
        This thread was updated on Mar 2, 2023
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        Address: TAMILNADU

        Hello sir yesterday and till now i try to selling digital gold but i payment transfer page showing payment instrument is not available now why this type of messaging showing i have approx 3000 rupee digital gold but this show very harsh for me...why this type of messaging show i mailed komparify but no..one response from them...i tried all payment instrument but always shows this type of message please transfer it sir ...my registered email id :- [protected]@gmail.com
        Komparify customer support has been notified about the posted complaint.
        Hi manish kumar bittu,

        Kindly mail to support[at]komparify[dot]com with the order details or mail id so that we can help you much better.

        Thanks,
        Team Komparify.
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          M
          manish kumar bittu
          from Lala, Assam
          Mar 2, 2023
          Mar 2, 2023
          This thread was updated on Mar 2, 2023
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          Address: tamilnadu

          Hello sir yesterday till now i am selling digital gold but at ...transfer amout page it is showing payment instrument is not available right now...how to sell it because i tried all payment option but not sucessful...always shoes payment not available right now...my registered email id ;- [protected]@gmail.com...
          +1 photos
          Komparify customer support has been notified about the posted complaint.
          Hi manish kumar bittu,

          Kindly mail to support[at]komparify[dot]com with the order details or mail id so that we can help you much better.

          Thanks,
          Team Komparify.
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            K
            Khanmosin6377
            Feb 23, 2023
            Feb 24, 2023
            This thread was updated on Feb 24, 2023
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            Why my account has been disabled I have gold of 1500 in it I want my money back you fruadsters
            Komparify customer support has been notified about the posted complaint.
            Hi Khanmosin6377

            Kindly mail to support[at]komparify[dot]com with the order details or mail id so that we can help you much better.

            Thanks,
            Team Komparify.
            Hi Khanmosin6377

            Kindly mail to support[at]komparify[dot]com with the order details or mail id so that we can help you much better.

            Thanks,
            Team Komparify.
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              K
              Khanmosin6377
              Feb 23, 2023
              Feb 26, 2023
              This thread was updated on Feb 26, 2023
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              The disabled my account without any reason and now they are not replying to my emails I also have balance of rs 1500 in it
              Komparify customer support has been notified about the posted complaint.
              Hi Khanmosin6377

              Kindly mail to support[at]komparify[dot]com with the order details or mail id so that we can help you much better.

              Thanks,
              Team Komparify.
              Hi
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                R
                rockerrishabh
                from Ghaziabad, Uttar Pradesh
                Feb 20, 2023
                Feb 23, 2023
                This thread was updated on Feb 23, 2023
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                Resolved

                Address: 3-H Century Plaza, 560 Anna Salai, Teynampet, Chennai, Tamil Nadu, India

                I opened the ticket for this on their customer support but no one is replying to that. I sold my gold but account transfer got failed for the order ID:[protected]. I emailed them several times about this and even send my correct Account details for transferring the amount. Please look into this matter.
                +2 photos
                Feb 22, 2023
                Complaint marked as Resolved 
                After 4 days they responded and transfer the amount. Please close this issue now.
                Komparify customer support has been notified about the posted complaint.
                Hi,

                Sorry for the inconvenience, for the given sell order id the transfer is initiated.

                If you require further assistance, kindly mail to support[at]komparify[dot]com. So that we can check and help you much better on this.

                Thanks,
                Team Komparify.
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                  A
                  Ashraf143
                  Feb 18, 2023
                  Feb 23, 2023
                  This thread was updated on Feb 23, 2023
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                  Address: VILLUPURAM
                  Website: Komparify.com

                  Hi
                  I purchased digital gold after 4days i am trying to sell gold to my bank account but its getting failed, even i tried different account also its happening failed again and again.please follow us my query.i want to sell 0.346gms
                  +1 photos
                  Komparify customer support has been notified about the posted complaint.
                  Hi Kunalkarmani96

                  The above-given sell order ID failed and you have tried another sell transaction that was successful.
                  Kindly mail to support[at]komparify[dot]com if you need any assistance.

                  Thanks
                  Team Komparify
                  Hi Ashraf143

                  The above-given sell order failed and later another attempt is made to sell the gold that was successful.

                  If you require further assistance, kindly mail to support[at]komparify[dot]com. So that we can check and help you much better on this.

                  Thanks,
                  Team Komparify.
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                    R
                    Ram@Krishna
                    Feb 15, 2023
                    Feb 15, 2023
                    This thread was updated on Feb 15, 2023
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                    I am buy digital gold..and trying to sell digital gold last 15 days but still failed.many times complent customer care not response..less gold transction iam do but no use same problem came
                    +1 photos
                    Komparify customer support has been notified about the posted complaint.
                    Hi Kunalkarmani96

                    The above error occurs when the conversion between grams and rupees is not as per the agreed calculation. So kindly retry with the lesser grams which is available in your digital gold wallet.

                    Kindly retry as Two Transactions as half and half amount.

                    Thanks
                    Team Komparify
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                      R
                      Ram@Krishna
                      Feb 15, 2023
                      Feb 15, 2023
                      This thread was updated on Feb 15, 2023
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                      Iam busy digital gold kompify app..after 3 days I am trying to sell but trnasction failed..before I am buy and sell gold this app that time no probelm.only this month nearly 15 days I am trying to talk customer care but no response..still digital gold selling trnasction failed..
                      +1 photos
                      Komparify customer support has been notified about the posted complaint.
                      Hi Kunalkarmani96

                      The above error occurs when the conversion between grams and rupees is not as per the agreed calculation. So kindly retry with the lesser grams which is available in your digital gold wallet.

                      Kindly retry as Two Transactions as half and half amount.

                      Thanks
                      Team Komparify
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                        B
                        Bikidey
                        Feb 5, 2023
                        Feb 6, 2023
                        This thread was updated on Feb 6, 2023
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                        Hello Sir,

                        I am Biki Dey, My komparify id is [protected]@gmail com, I had 1.342 gm digital gold balance, on 05.02.2023 I sold that gold vide order id :[protected] and[protected], but in the digital gold orders it shows that "transaction failed you can retry sale" but the digital gold balance has been deducted from my account and I haven't received any amount yet. Here by I'm requesting you to please solve this issue as soon as possible.
                        Thanking you.
                        Please sir I'm repeatedly asking you for help. Please let me know what's the problem.
                        +1 photos
                        Komparify customer support has been notified about the posted complaint.
                        HI Sir

                        For the order, gold was confirmed and the transfer was initiated to the provided UPI account. It may take 3 to 4 working days to reflect on the source account.
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                          B
                          Bikidey
                          Feb 5, 2023
                          Feb 6, 2023
                          This thread was updated on Feb 6, 2023
                          Resolved
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                          Resolved

                          I'm Biki Dey. My Komparify id is [protected]@gmail.com . I have 1.342 gm digital gold in my account. Today I sold my 1.250 gm digital gold having order id[protected], but I haven't received the transaction mail yet in my gmail and in the Digital gold orders it shows that transaction got failed and available digital gold balance is 0.092 gm. I don't understand if the transaction got failed then why the available gold balance is showing 0.092 gm and if the transaction is successful then why it shows that transaction failed.
                          Please look into this matter as earky as possible.
                          I enclose the screen shot of digital gold order with this email.
                          Thank you.
                          Please reply as soon as possible.
                          +1 photos
                          Feb 7, 2023
                          Complaint marked as Resolved 
                          Problem was solved
                          Komparify customer support has been notified about the posted complaint.
                          HI Sir

                          For the order, gold was confirmed and the transfer was initiated to the provided UPI account. It may take 3 to 4 working days to reflect on the source account.
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                            S
                            sagarraju888
                            from Hyderabad, Andhra Pradesh
                            Jan 24, 2023
                            Jan 28, 2023
                            This thread was updated on Jan 28, 2023
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                            There faild and where is selling gold money and
                            +1 photos
                            Komparify customer support has been notified about the posted complaint.
                            Hi,

                            Sorry for the inconvenience, for the given sell order id the transfer is initiated.

                            If you require further assistance, kindly mail to support[at]komparify[dot]com. So that we can check and help you much better on this.

                            Thanks,
                            Team Komparify.
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                              S
                              Sandeep Reddy Bobbala
                              Jan 16, 2023
                              Jan 20, 2023
                              This thread was updated on Jan 20, 2023
                              Resolved
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                              Resolved

                              Address: Chennai

                              I am writing to file a complaint against Komparify, an online mobile recharge website, for their failure to process the refund for my mobile recharge order (order number:[protected] despite multiple requests and follow-ups.

                              On 16th Jan 2023 at 12:2o AM, I placed an order for a mobile recharge on komparify.com and made the payment through Lazypay. However, due to some technical issues, the recharge was not successful. I immediately requested for the cancellation of the order and refund of the amount to the original source of payment, Lazypay.

                              Despite multiple emails and feedbacks submitted on their website, I have yet to receive a satisfactory response from Komparify regarding the status of my refund. The transaction was failed, and it is unacceptable that the refund has not been processed. I have also received an email from the team stating that the amount was refunded to my recharge points on komparify.com, however, upon checking, I couldn't find any refund in my recharge points.

                              I am extremely disappointed with the lack of response and resolution from Komparify regarding this matter. I have tried to resolve this issue through their customer service channels, but to no avail. I am requesting for your assistance in resolving this issue and getting my refund processed as soon as possible.

                              I look forward to hearing from you soon.
                              +1 photos
                              Feb 1, 2023
                              Complaint marked as Resolved 
                              Komparify customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 20, 2023
                              Komparify Customer Care's response
                              Hi,

                              The operator has now responded - the order has failed.

                              We also see that the wallet amount was used for alternative successful recharges.

                              Team Komparify.
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                                D
                                duryodhanguru9
                                Jan 12, 2023
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                                Address: Komp-logoCHEENI LABS PRIVATE LIMITED 3-H, Century Plaza, 560 Anna Salai, Teynampet, Chennai - 600018 PAN#: AAECC6243L GSTIN#: 33AAECC6243L1ZN

                                I sell gold on 8 January but I entered the wrong UPI ID so my money transferred has failled .then I mail may Tim for changing o[censored]PI ID and transfer the money but not get any response
                                Komparify customer support has been notified about the posted complaint.
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                                  duryodhanguru9
                                  Jan 12, 2023
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                                  Resolved

                                  Address: Komp-logoCHEENI LABS PRIVATE LIMITED 3-H, Century Plaza, 560 Anna Salai, Teynampet, Chennai - 600018 PAN#: AAECC6243L GSTIN#: 33AAECC6243L1ZN

                                  On 4 January 2022 I buy gold of 1100 and sold it on 8 January. But after selling I got a mail that my money transferred has failled. So I mailed many times but didn't get any response.

                                  My gold sell order I'd[protected]
                                  Mobile no-[protected]
                                  Please give me my money
                                  Please
                                  Please
                                  +1 photos
                                  Jan 12, 2023
                                  Complaint marked as Resolved 
                                  Komparify customer support has been notified about the posted complaint.
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                                    R
                                    Ranjith KumarJ
                                    Jan 10, 2023
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                                    Address: 3-H Century Plaza, 560 Anna Salai, Teynampet Chennai Chennai District Tamil Nadu India 600018

                                    Sir the money sent from the sale of my gold has not reached my bank account yet
                                    Please check it and send my money as soon as possible

                                    My order I'd:[protected]

                                    Please check Sir Send in my amount sir
                                    +1 photos
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                                      KaranChaudhary
                                      from Mumbai, Maharashtra
                                      Jan 10, 2023
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                                      Hey team, I have been following up with Komparify team for almost 3months, however the refund is still not processed.

                                      Pfb, complaint number for your reference:-
                                      Re: [#505801] Return the money

                                      The amount was taken by Komparify and kept it as recharge points, even after several complaints on email, they didn't refund the amount.

                                      Thanks!
                                      Karan
                                      Komparify customer support has been notified about the posted complaint.
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