Submit a Complaint
Claimed

Komparify Complaints & Reviews

www.komparify.com
2.2
Updated: Mar 7, 2024
Complaints 376
Resolved
128
Unresolved
248
Good! Komparify values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Komparify step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Komparify

Having problems with Komparify?

File a complaint and get it resolved by Komparify customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Komparify

Komparify reviews & complaints page 12

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Prag12345
from Pune, Maharashtra
Dec 3, 2021
Report
Copy

I have 10000 in my recharge points, im unable to pay electrity it gets failed every time, and also unable to purchase gold it shows transaction limit error
Komparify customer support has been notified about the posted complaint.
View replies
Hi prag, Kindly provide snapshot of the error to mail to support[at]komparify[dot]conm, So that we can check and help you with that much better. Thanks Team Komparify
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Akhil1211
    from Mumbai, Maharashtra
    Dec 2, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi team,

    I had sold my digital gold for inr 8396.07 in komparify.com with order #[protected] in komparify app

    They had promised me the credit of that amount to my bank account in 3 working days but still now i didnt recieved my amount and when i contacted them using the support link in their website they hadnt replied back

    Kindly assist me getting my money back as soon as possible
    +1 photos
    Jan 2, 2022
    Complaint marked as Resolved 
    Komparify customer support has been notified about the posted complaint.
    Verified Support
    Dec 02, 2021
    Komparify Customer Care's response     HI Sir

    Due to technical issue gold buy and sell could not able to process, Kindly re-try now. Feel free to contact support[at]komparify[dot]com
    View replies
    HI Sir

    Due to technical issue gold buy and sell could not able to process, Kindly re-try now. Feel free to contact support[at]komparify[dot]com
    Reply
    Digital gold selling transaction is failed but amount deducted from my komparify account and not transferred to my bank account

    Digital gold selling - Comment #3973434 - Image #0
    Reply
    Helpful
    1 other people found this review helpful
    1 found this helpful
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mirja Phagwara
      Nov 30, 2021
      Report
      Copy

      Address: chennia tamil naidu india

      I can buy a gold rs500 on 26 nov after 3 days i cannot sell gold on komparify app nd komparify.com they still show some make nonsense notice u have rached rest of the use of this site . what rubbish this make nonssense axcuse i got my money what to do how to do u can mail me [protected]@gmail.com. i kindly request to sell a gold rs 500 in actual price 488 after deduction .please help me
      Komparify customer support has been notified about the posted complaint.
      View replies
      Hi Mirja, Sorry fo the inconvenience caused. Due to technical issue, gold server was down, it may take 3 to 4 days to fix this issue, Thanks Team Komparify
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sahmat _5CS22
        Nov 30, 2021
        Resolved
        Report
        Copy
        Resolved

        Bought gold from komparify and I was trying to sell if from past 6 days and I'm unable to sell the gold. The app always crashes and there is no any option to sell the gold. No resolve my issue past 4 days .So please help me with the matter. I always thankful for you
        +2 photos
        Dec 31, 2021
        Complaint marked as Resolved 
        Komparify customer support has been notified about the posted complaint.
        Verified Support
        Nov 30, 2021
        Komparify Customer Care's response         Hi Sir

        Sorry fo the inconvenience caused. Due to technical issue, gold server was down, it may take 3 to 4 days to fix this issue, Thanks Team Komparify
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          trippy fun
          Nov 30, 2021
          Report
          Copy

          My gold is not sell yet
          100times I try to sell it but there are problem in the app why I try daily to sell my gold please help me out and I want my gold to sell and I want my money back
          Komparify customer support has been notified about the posted complaint.
          View replies
          Hi trippy, Due to server down issue sell gold could not process, Kindly re-try now, the issue is fixed. If the issue presists. Sell gold can be processed 4 days from the date of purchase. kindly let us know with the snapshot of the error to support[at]komparify[dot]com.
          Reply
          Komparify is worst app. Don't use it
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sahmat _5CS22
            Nov 28, 2021
            Report
            Copy

            I Try to sell gold but withdraw say 48 hrs but already completed 48 hours & after tapping selling gold .No response any key for sell. So please help me with the matter. I always thankful for you.
            +2 photos
            Komparify customer support has been notified about the posted complaint.
            Verified Support
            Nov 29, 2021
            Komparify Customer Care's response             Hi Sahmat, Due to server down issue sell gold could not process, Kindly re-try now, the issue is fixed. If the issue presists. Sell gold can be processed 4 days from the date of purchase. kindly let us know with the snapshot of the error to support[at]komparify[dot]com.
            Nov 30, 2021
            Updated by Sahmat _5CS22             bought gold from komparify 6 days ago and I was trying to sell if from past 2 days and I'm unable to sell the gold. The app always crashes and there is no any option to sell the gold.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Akhil1211
              from Mumbai, Maharashtra
              Nov 27, 2021
              Resolved
              Report
              Copy
              Resolved

              I bought gold from komparify and I was trying to sell if from past 10 days and I'm unable to sell the gold. The app always crashes and there is no any option to sell the gold.
              +1 photos
              Jul 17, 2022
              Complaint marked as Resolved 
              Resolved
              Komparify customer support has been notified about the posted complaint.
              Verified Support
              Nov 27, 2021
              Komparify Customer Care's response               Hi Sir

              Due to server down time issue from the opeartor end could not able to buy and sell the gold. It may take couple of days to fix the issue Sorry for the inconvinence caused.

              Thanks
              Team Komparify
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Amitanshu Shukla
                Nov 27, 2021
                Report
                Copy

                Address: 3-H Century Plaza, 560 Anna Salai, Teynampet, Chennai, Tamil Nadu, India – 600018

                I bought digital gold on komparify date - 24/11/2021. Komparify says you can sell gold after 48 hours of purchase. I did the same but still I am unable to sell gold . It always says something went wrong you can use rest of the website.
                Komparify customer support has been notified about the posted complaint.
                View replies
                Hi Amitanshu, Gold sale can be processed only after 4 days from the time of gold purchase. If still the issue presists kindly mail to support[at]komparify[dot]com with the snapshot of the error so that we can check and help you much better. Thanks Team Komparify
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kumar__s
                  Nov 27, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I purchased the gold of Rs 2417 and when i tried to sell it after 48 hrs it is not selling...when i click on sell gold nothing happening...please help me out.
                  +2 photos
                  Dec 28, 2021
                  Complaint marked as Resolved 
                  Komparify customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 27, 2021
                  Komparify Customer Care's response                   Hi Sir

                  Due to server down time issue from the opeartor end could not able to buy and sell the gold. It may take couple of days to fix the issue Sorry for the inconvinence caused.

                  Thanks
                  Team Komparify
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sahmat _5CS22
                    Nov 26, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 3-H Century Plaza, 560 Anna Salai, Teynampet, Chennai, Tamil Nadu, India
                    Website: Komparify

                    Digitalgold I sell but issue till the time on tapping on sell but no response to came .so please help me with the matter. I have always thankful for you
                    +1 photos
                    Dec 27, 2021
                    Complaint marked as Resolved 
                    Komparify customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 26, 2021
                    Komparify Customer Care's response                     Hi Sahmat, Gold sale can be processed only after 4 days from the time of gold purchase. If still the issue presists kindly mail to support[at]komparify[dot]com with the snapshot of the error so that we can check and help you much better. Thanks Team Komparify
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prakash Kamasani
                      Nov 24, 2021
                      Report
                      Copy

                      I am successfully sell my gold but amount not credited to my account its almost 10 days gone .
                      My order I'd[protected]
                      Please trasfer my funds
                      Komparify customer support has been notified about the posted complaint.
                      View replies
                      Hi Prakash, Kindly provide the sell gold order_id to support[at]komparify[dot]com, so that we can check and help you with that much better. Thanks Team Komparfiy
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sharath shanmugam
                        Nov 24, 2021
                        Report
                        Copy

                        Address: chennai

                        Hi,

                        I did transaction of Rs2563 paid for electricity bill on[protected] using my user acount sathish.[protected]@gmail.com but transaction failed, instead of money refunded to my Simpl account, it got moved to recharge points which is only for recharge purpose, i need my money refunded to simpl account or help me in paying my electricity bill.
                        Komparify customer support has been notified about the posted complaint.
                        View replies
                        Hi Sharath, Kindly mail support[at]komparify[dot]com with the order and transaction details. So that we ca help you with that much better. Thanks
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          Chiraghahsh
                          Nov 20, 2021
                          Report
                          Copy

                          Website: komparify

                          My accout is disabled and showing a error of no fill ornunable to contact comparify and my balance is stucked into this plese solve my problem
                          Komparify customer support has been notified about the posted complaint.
                          View replies
                          Hi Chira,

                          kindly mail to support[at]komparify[dot]com with the komparify account details, So that we can check and help you with that much better. Thanks Team Komparify
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pijush Basumatary
                            Nov 10, 2021
                            Report
                            Copy

                            Address: Hijuguri Railway Colony,Building No. 187/B,Hijuguri,Tinsukia,Assam

                            By mobile phone someone use and manage, able to fraud me from my account.
                            Plz track and, if possible restricted orders.
                            Here is the details as under.
                            1) Rs 3989 order I'd[protected]
                            2) Rs 1911 order I'd[protected]
                            3) Rs 2014 order I'd[protected]
                            4)Rs 298 order I'd[protected]
                            Regards, plz help me
                            Komparify customer support has been notified about the posted complaint.
                            View replies
                            Hi Pijush, Kindly mail to support[at]komparify[dot]com with amount, date of transaction, payment transaction id, so that we can check and help you with that much better. Thanks Team komparify
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sravan1210
                              Oct 26, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              My register number [protected]
                              Sravankumar
                              Iam trying sell amount 48 overs it's already over
                              +2 photos
                              Nov 26, 2021
                              Complaint marked as Resolved 
                              Komparify customer support has been notified about the posted complaint.
                              Oct 26, 2021
                              Updated by sravan1210                               I try to sell gold amount withraw say 48 hours but already completed but company had 48 hours still
                              Verified Support
                              Oct 26, 2021
                              Komparify Customer Care's response                               Hi Sir,

                              After buy the sell order takes 48 hours to sell. The sell gold order was confirmed and iniated to bank transfer and it may take max 48 hours to reflect in your max amazon account.

                              Thanks Team Komparify
                              View replies
                              I sold the digital gold by order ID[protected] on 23.12.2021. The gold sale got success but the amount to be deposited on my upi ID got failure. Again I have give new UPi ID and bank details to the customer support on the same day.

                              But Customer support is irresponsible now.

                              Iam unable to sell gold amount - Comment #3935529 - Image #0
                              Reply
                              Helpful
                              3 other people found this review helpful
                              3 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rishi Govindan
                                from Chennai, Tamil Nadu
                                Oct 16, 2021
                                Report
                                Copy

                                Order number[protected]

                                Please refund my money back to source account.

                                Used Payzapp to make payment. Payment was successful but Komparify fails to acknowledge anything.
                                Komparify customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 18, 2021
                                Komparify Customer Care's response                                 HI Sir

                                Kindly mail to support[at]komparify[dot]com with the Payu transaction Id, so that we can process and refund to the source account.
                                Oct 19, 2021
                                Updated by Rishi Govindan                                 PayU Transaction ID: kqsxy54la54k7pw3ci provided by Payzapp.

                                Attached image as proof. Also attached payzapp transaction screenshot. They have confimed that the transaction is successful.
                                Also have shared wallet statement depicting the transaction.

                                Even after providing everything you keep insisting that give us PayU ID or this or that.

                                No explanation as to why my account is under review or anything. Used Komparify after a long time and this is what happened.

                                Keep this up and next comes a police complaint against you thieves!

                                Go and check online, how many others you have harassed similarly.

                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  creative talks
                                  from Delhi, Delhi
                                  Oct 16, 2021
                                  Report
                                  Copy

                                  I am not able to sell my digital gold balance . Transfer instrument not available now .
                                  This message is displayed
                                  Please allow the transaction so that I can withdraw my balance
                                  Frustrated and disappointed with the service
                                  Komparify customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Sir

                                  With the given details we were not able to find the order derails.
                                  This issue may happen if you sell the gold within 48 hours and kindly provide the snapshot of the error while selling the gold to support[at]komparify[dot]com, so that we can check and help you with that much better.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sridika Tamang
                                    from Gangtok, Sikkim
                                    Sep 30, 2021
                                    Report
                                    Copy

                                    I have sold gold on komparify its been more than 72hours but I haven’t received the amount yet.
                                    Komparify customer support has been notified about the posted complaint.
                                    View replies
                                    HI Sridika

                                    You had provided the invalid bank beneficary details, it says Invalid IFSC code. Kindly provide valid bank details. And kindly riase a ticket from the account on which you had purhcased the gold.

                                    Thanks
                                    Team Komparify
                                    Reply
                                    sharath shanmugam's reply, Nov 24, 2021
                                    same problem for me,
                                    I did transaction of Rs2563 paid for electricity bill on 24-11-2021 using my user acount [email protected] but transaction failed, instead of money refunded to my Simpl account, it got moved to recharge points which is only for recharge purpose, i need my money refunded to simpl account or help me in paying my electricity bill.
                                    HI sridika

                                    Your bank transfer got failed due to invalid IFSC code, Kindly provide the valid bank beneficary details, And also kindly raise the ticket from the account on which you had purchased the digital gold.

                                    Thanks
                                    Team Komparify
                                    Reply
                                    HI sridika

                                    Your bank transfer failed due to invalid IFSC code, Kindly provide the valid bank beneficiary details, And also kindly raise the ticket from the account on which you had purchased the digital gold.

                                    Thanks
                                    Team Komparify
                                    Reply
                                    Sridika Tamang's [Complaint's author] reply, Sep 30, 2021
                                    My ifsc code:FDRL0007777
                                    Sridika Tamang's [Complaint's author] reply, Sep 30, 2021
                                    I already raised the ticket.
                                    Please transfer the amount in this account
                                    Acc No: 3442041294
                                    IFSC code: CBIN0283435
                                    Central Bank of India
                                    Helpful
                                    Found this helpful?
                                    3 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      techno gamer
                                      Sep 12, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Khandhrapur
                                      Website: Komparify website

                                      Sir please solve the payment method when I was do payment 10 times with Paytm wallet so failed please fix it
                                      Oct 14, 2021
                                      Complaint marked as Resolved 
                                      Komparify customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 13, 2021
                                      Komparify Customer Care's response                                       HI Sir

                                      Kindly mail support[at]komparify[dot]com, With the snapshot details, so that we can check and help you with that much better.
                                      Helpful
                                      4 other people found this review helpful
                                      4 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Raki28
                                        Sep 6, 2021
                                        Report
                                        Copy

                                        Address: 3-H century plaza,560 Anna salai, teynampet chennai tamilnadu india-600018

                                        Hi my name is Rakesh v my email ID is [protected]@gmail.com I have purchased digital gold through recharge points on 03/09/2021 after I am trying to sell gold I am not able to sell gold firstly they are saying after 48hours we can sell gold...I waited for 2days and I trying to sell but I couldn't...nw when I am trying to sell gold I getting error pop-up like (Transfer to that transfer instrument is not available now ) please allow me to sell gold or please refund it back. My gold purchase order is[protected]. I mailed to support team also I didn't get reply from them please do needful.
                                        Komparify customer support has been notified about the posted complaint.
                                        View replies
                                        HI Raki

                                        If you had already raised a ticket on support[at]komparify.com kindly provide the ticket_id, if had not raised kindly raise so that we can check, bzc with the given details we could not able to trace the details.
                                        Thanks Team Komparify
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit