KPN Travels Complaints & Reviews

Travelling in ABT my experience:
I had travelled to BLR from CBE. It was wonderful with bus full of bed bugs. No one slept in bus. Everyone was busy itching. Keep it up guys u ar rocking with ur bed bugs farm. We pay money and donate blood.

The bus ( number - KA 13 c1) from Karaikal to Bangalore has broken-down today (29th Dec 10) morning near Uthangarai @ 3:45 AM.
I contacted salem office @ 4:45 AM in the number[protected]. The person at the office was least worried about the problem and not giving proper response. He kept my phone on-hold and was talking to someone on personal things for 5 mins and then disconnected my call. He was not ready to listen to me fully.

We heard that there is a bus started from Bangalore @ 4:30 AM to pick us. We waited there from 3:45 AM till 8:00 AM with kids and ladies. Later we managed to get a taxi and reached Bangalore.
We understand that such brake-downs are unavoidable to some extent, but a proper communication and guidance from the costumer-care would have helped us to take early decisions.

I was traveling from Velankanni to Bangalore in KPN bus. There was only one driver with no substitute or cleaner of help. The response given by the Driver for each and every doubts and questions were very rude and harsh. Our journey started by six and by three there was a halt some lonely place near Krishnagiri. All were in deep sleep and my hubby went to enquire the driver and the driver was rude as usual. We kept calling the phone numbers given at the back of the bills and ended up listening blanks tones. The worst case was we were waiting till five and got another bus. We were made to sit in the path of the bus. The bus was slow due increase in load. Its the worst travel i've ever had. Lot of questions are running in my mind. Why are customers treated like this?, Are we using their service free of cost?, Why is that no one taking the responsibility when an issue arises? Why are the customers so dumb and interested in sleeping when their reach time is delayed for three hours. My lst question is, Is there any one who could follow up the thread and show their acceptance for this incident.

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITAING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME

Abusive, Rude staff

Went to book tickets in KPN Travels, Nagercoil. The staffs in there are rude, unresponsive and mighty slow to respond. Would take an eternity to get the job done.. Piss show!

We have dispatched our product form Porur (Chennai) to Pondicherry under your LR No. CHE[protected] dated 1.6.2010 which was not delivered to the party and you could not find out the consignment till date. We have already complained to Mr. Periyannan of Chennai who informed us to take that he will take immediate action and arrange the pay the value of the material and the same was agreed by Mr. Sakthi of Guindy office.
Mr. Sakthi informed us that he will pay the amount through Mr.Perumal of your Porur office. We have not received the money till date.
Because of the non delivery of the material we have put to great embarrassment and have lost our valued customer. So kindly arrange to send the amount without any further delay.

Angol French Aromatics, Chennai
Ph:[protected]

This is manokaran from chennai. In 9.1.2011, I sent my two wheller from Bangalore to Chennai through KPN Parcel Service Bangalore. I got a receipt for that. And they said after two or three days you can receive your parcel in chennai - guindy brach. But when I asked guindy branch for my parcel after three days, they said your parcel till now did not come to our brach so come tomorrow. I went there after one day, I got the same reply from them again. And no one was responded properly in bangalore branch . But whenever I called them, they simply asking my receipt number and contact number and they are telling that we will call you Sir. But till now[protected], I did not get any reply from them. Also I call somany times to customer care,bangalore office,guindy office . For that also I did not get any reply. I am really very much disappointed with their customer service.My phone bill is waste .KPN Parcel Service Pvt ltd is very very very very very worst in customer care.

KPN Parcel service Miga kevalamana service

Worst parcel service since i ever seen like this...
its not KPN speed parcel service,

They can change their name into KPN SLOW PARCEL SERVICE...


Concern person in KPN, pls have a look on your concern...

I booked tickat on26.12.09 in your Sleeper bus KA51-3999 from

Chennai to Coimbatore vide ticket no.123779 at Koyambedu Stand
for the 8.30 Pm bus.To my regret, this had problem in gear box&not gears shifting easily giving noices like THUD, GRRR Etc, from the stand, but the driver moved vehicle&stopped 10 Kms.
away near Velappanchavadi&called for repair help.It took 2 hours,
&all o[censored]s were on road with anxiety&distress.I had a function to attend by 9 Am on 27.12.09&could not attend as the bus reached
CBE verylate.The driver could have taken a different busOr could have seen the problem well in advance

This is a grave hardship&sleepless night due to worry

S.Balasubramanian

I Stopped travelling by KPN after facing all these type of complaints. People should try to understand that KPN is the only travel company available. Try other buses also. Definitely you feel the difference which I am experiencing now. Boycott KPN and give oppurtunity to others also.I had hell lot of very good :(( experiences with KPN which forced me trevel by Train & other travels

Online booking facility extended by you is only for Axis Bank and ICICI bank customers only - only they can use the card. These days even the payment can be made through mobile phones, your not updating your system is meaningless.

While booking online : the seats available is displayed but while booking in person, your people say no tikets available or some last seat numbers they try to sell it. Can't you update the seat availability on every second?

KS Sundararajan

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITAING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME

No wonder, many people are complaining about KPN service quality. They treat their customers like dogs. KPN sucks.

Yes, KPN does not care about how their staff behave. I've recently traveled twice. They behave even more worse while dropping/arrival than at picking/departure. While I was dropped near Gandhipuram, Coimbatore, on 11/02/10 around 6 am, the driver rushed, scolding passengers to get down quick and when I was last placing one leg down, the driver just moved the bus pushing me down. I felt like kicked out as if I traveled without a ticket.

1.
Travel Date 10/02/10 Departure Time 08:00 PM
From Chennai To Coimbatore
Fare Rs.621.00
Boarding Place CHE-KOYAMBEDU [protected]
2.
Travel Date 24/02/10 Departure Time 08:30 PM
From Chennai To Coimbatore
Fare Rs.621.00
Boarding Place CHE-KOYAMBEDU [protected]

KPN service is becoming worse day by day & the only option is to take some other travels.

Once I reached Chennai only at 11.a.m through KPN that was the last time I traveled in KPN.

Also if we complaint no action is taken.

we had worst bad service in kpn speed parcel services due to not delivered in right time, we booked on May month but not allow to take our goods in erode branch. They say i have to produce the original L.r. what ask to kpn now. They dint give consignee and consigner copy at that time of booking, we received the booking copy only that time. so therefore kpn had missed and cheating me with several ways now.

What i ask now. Incase i can able to give original L.r, how can i prove whether customer received or not? But any how this are the last and first experience form kpn, we had filled the copy of the letter form their side and suit for this against them by consumer court in Vellore. If you want any copy of this case call to this no I prove at any time

Cell no [protected]

By Sri mummy solar


a.b.r.sendilkumar
properitor

Even me too frquent traveler Bangalore to Nagercoil 2 years before i have given the feedback about kpn functuality but now i have to take back the buses will not reach on time there and unclenes 10 or 15 mon delay is ok but they are taking 2 to 3hrs delay now i have switchover the travel my journey is smooth. we like to travel through kpn if the provide good facilty.

KPN-Mettupalayam employees are the best in this world! They don't do their job and always ill-treats the customer. I had several worst experience with KPN, since mettupalayam don't have any other travels to make daily trips to Chennai and Bangalore. KPN mtp employees are thinking they are the DON for this business in mettupalayam and surrounding areas. KPN in their webiste has clearly stated to go for tickets just by taking note of the boarding pass and pin number but the mettupalayam employees are not accepting it and demanding hard copy each time. They have gone worse saying if the passenger don't have a hard copy of the ticket, they will not allow that person to travel in the bus. Even nowadays ther are not providing customer care number.
Especially there is a skinny guy in the mettupalayam office and his age should in twenties. He is the biggest !
KPN management should look in to this else they will lose their customers rapidly in mettupalayam!

100% its true

Dear

One of the worst english, ever i read. Try to draft your writing before posting onto the forum. Avoid unnecessary words, because [censored] is pretty common word for native English people, its sound very humilating when it spoken by an indian. It is an open area, to register your complaints, not an area to show up bad words vocabulary..

Thanks in advance...
English Checker

I have travelled from chennai to trichy by 2+1 ac coach, the timing was ok but while we are not taken proper care and moreover we are treated like animals while we asked for tickets to claim our reimbursement the driver is so reluctant giving it and he never gave it.At last we got a boarding pass which is no way useful.The travels has a worst coustomer care and they do not remember that we are the ones given life to them and if it goes on the company will be bankrupt one day.

You bloody English checker...
Don't have another work...
Do you know our feeling...
Try to avoid doing the below, , , , , again... Dear Mr/Mrs. English Checker...

Thanks & Regards, , , , , ,
A passenger of KPN

One of the worst english, ever i read. Try to draft your writing before posting onto the forum. Avoid unnecessary words, because [censored] is pretty common word for native English people, its sound very humilating when it spoken by an indian. It is an open area, to register your complaints, not an area to show up bad words vocabulary..

Thanks in advance...
English Checker

hello.,

I am regular traveller in kpn. I never encountered such type of problems. I cant understand why you are complaining about the service.
Rarely problems can happen but learn to comment decently.

What he has said is very true, the customer service of KPN is the worst I had ever seem, even the State Government buses are far better than KPN now a days...

I had experience yesterday in KPN Volvo Madurai to Chennai.
This Volvo new bus was overtaken by many ordinary air bus.
I was wondering why passengers like me after paying all the money Rs 570
and seeing a bus travelling not even at an ordinary semi sleeper bus speed, i
feel it is disgrace to the VOLVO bus fleet. KPN Travels is very safe no doubt
but for that sake one cannot drive a volvo bus so slow. The driver has not crossed
80 km/hr speed. Volvo is Volvo only if it crosses 100 km/hr speed. Volvo should
make it mandatory that their B7R and B9R busses should ply not less than
100 km/hr on the Express Highway. Samson

DONT ENCOURGE THE PVT PEOPLE

TRAVEL IN GOVT BUS OR TRAIN EVEN THOUGH THE SERVICE IS POOR

IN GOVT SERVICE

OUR MONEY GO TO GOVT

Well I think All the above Complaints have not been noticed by KPN Travels Board of Directors or Owner, Then there is only one step to take, which KPN will be shocked, Just wait KPN and See that Your bus will be blasted with Boomb, its just not a joke, wiat and watch if you are Ignorent then you are among foolish.
See the guts public drive, then only KPN will learnt a lesson

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITAING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME

I am also having the same problem. The bus do not start at the time mentioned in the tkt. Oneday I saw the office boy man handled with a passenger in the Bommnahalli bus stop.

It is very very worst i like u to share my experience on my travel in pollachi-chennai KPN sevices today morning. it is suppose to arrive chennai at 7 A.M but arrived at 12 PM since 2 of its wheels got bursted at 2.30 AM and none to respond the passengers from any K.P.N offices which made passengers to stuck in seats till 7.30 A.M. i have never experienced such a worst service in any travels. K.P.N travels has nothing except the brand name which they earned once upon a time.

I completely agree KPN has been hijacked by its Drivers and Poor staff, If this continues Mr.Natraj will soon bite the Dust to better service like from ABT, ARC etc.

KPN Drivers are the worst people.

I had Travelled from BAngalore to Valiyoor in KPN Volvo Bus.The journy was verry horrible expiernce the blankents provided by the KPN was not even washed also and filled with bed bugs.The bed bugs were also found in the corner of the seats, There is no proper AC Maintance and i hope we can reach by Bi cycle faster tahn KPN Volvo bus. This bus is only for Luagauge service not for Human beings.

Compared to other travels KPN is always superior. The multi axle bus in Bangalore- chennai route is amazing.

Mother raskals

please cancel the ticket

Dont just comment for time pass. Dont use abuse language.

I used to book tickets online. Its pretty good.

Not visited yet.Let me check.

Dear sir,

I have booked ticket from Ooty to Chennai and return Chennai to Ooty in KPN travels at Ooty office. Now i want to cancel the ticket of the return travel. ( Chennai to Ooty)
Name of the tickter name : Mr.Subramani
S.No : EO58031333, Seat No: 1A, 2W, Return date : 25.05.2011. F.No.C - 1227827. Please Cancel the ticket and let me know.

Regards

Abimanyu

Sir, I booked tickets on 28/1/12 for hosur to t.velli & t.velli to hosur for 19th &20th of feb pin no.10368220 boarding pass no: BA[protected] and pin no:10366484 boarding pass no:BA[protected], due to my inconveince I want to cancel the tickets.

Sir, I have booked ticket from chennai to coimbatore. I want to cancel my ticket. But I spoke to singanallur kpn travel office over phone.([protected]). They didnot respond me properly.So please cancel my ticket and refund my amout.

Date Time S.no. F no. Place Amount
[protected][protected][protected]-
[protected].15 pm C[protected] Chennai to Coimbatore Rs.560

I AM NOT UNABLE TO CANCEL TICKET FROM KPN TRAVELS. I SENT MAIL TO KPN TRAVELS BUT NOT RESPONDING TO US.
BOARDING PASS NO- BF[protected]
PIN[protected]

I have booked ticket from Chennai to dindigul in kpn travels[email protected] last minute they cancell the bus and speaking rubbish things ..they not even refund my money..already I am in Chennai flood..i don't know how to go to my native..

I agree to the porr service of KPN! I also had very bad experience with the KPN Parcel Service today!

3 Carton board boxes were sent from Trivandrum of which one was opened and half the things are not to be found. It is been sealed by their own people with white strips... Lost is Lost where can i lodge a case.

Bemore careful while sending thru these private parcel services. I my self saw in the Parcel dump area where the parcels mentioned ' Handle with Care' thrown from the top of the bus.

We are regular users of KPN travels and SPEED PARCEL SERVICE.
Our experience with KPN ( some one said it stands for Killing Peoples Needs - true to its name ) is from bad to worse each day.
We send material every week from chennai to ooty. There seems to be no coperation between the various agents of KPN . Broken material because of careless loading/ unloading and handling practice is never compensated and the language we face from the so called agents is unexplainable.
KPN - pls understand that if service is not provided then slowly you will not have any clients in future. We also pay a higher price and we sure expect better service and responsible answers.
ANY K P N management listening !!!
Please get in touch with our email ( [protected]@gmail.com ) and we will keep you posted on the politics and malpractices and the attitude of the AGENTS .

Hello,
Dont ever travel in KPN.
I had booked return tickets from bangalore to chennai and back on the 20th. I had booked the 2 + 1 Volvo for both the onward (20th Jun 2008) and the return journey(22 Jun 2008).
But during the onward journey on the 20th, the bus that was supposed to start at 10:15 allegedly broke down and was replaced with a 2+2 seater bus. The bus left at 11:15 was a 36 seater vehicle and travelled full inspite of the fact that the bus broke down 15 mins before its scheduled departure.
On the way back from chennai to bangalore the same thing happened. The bus was replaced with a 2+2 seater and I demanded an explaination for the same. I wasnt given one. I was asked to speak to the manager of the chennai division. On asking him why the bus had been replaced, he told me that the bus had broken down. On asking him how does the bus travel full in case it has broken down just a few minutes ago, he was rude and mumbled about problems with overbooking.
The replaced bus was worse than an airbus, squeaky, uncomfortable and simply unbearable.
I had sent a complaint to the KPN travels customer care email posted on their web site but have yet to recieve an acknowledgement of the complaint.
I have also asked for a refund of the difference but there has been no response.

KPN travels became very worst longback. Better go by normal Government bus which is better that KPN and cost also very less. Main problem with Govn., the frequecy of busses are very less b/w cities, thats why all preferred to go by this kind of humbug transport services like KPN (K - Kallan, P-Porruki, N - Notorious) driver and cleaner are very rude in answering the passengers. The solution for this kind private transport is to have several pickup spots for Public transportation on the way like private. I'd very bad experience in KPN with bedbugs, careless treatment of baggage, dusty seats with broken supports, windows will not close properly during winter or rainy season (poor maintanance), most important thing...Passengers please don't use the Blankets provided by KPN services as most of them are getting allergy (It was not washed properly)...Try avoiding window seats, especially in KPN travels (More bedbugs and insects) are making us scratch our entire body (We need to spend more money f0r treatment)...

We poor public..doesn't have any other option this SELEM rular KPN making our life hell...by making money from us...we also don't have any other option. Live with it... When one "Anniyan" will come out o[censored]s...Expecting day to come. More over...Koyembedu Private bus terminus is also getting spoiled day by day...will Govn. will look into it...

I agree with all of you.. I know the KPN service from the day (atleast for 12-13yrs). Their way of business and attitude changed lot once they started earning good money. I would suggest every one to look for either trains or KSRTC if you are from bangalore.
for trains, you can do it from home using irctc.co.in & tatkal facility which will very cheaper than what you pay for any pvt. buses. Or KSRTC also have online booking and you will get cheaper than pvt. buses..

i was fond of KPN once upon a time and now never ever think of KPN now. In worst case, I used catch the govt. operated buses on the go. ;-)

Avoid travel by the KPN travels at any cost. They never arrange any back-up incase if the buses have to break-down mid-way. They are least bothered when it comes to customer experience. Most of their Volvos
are aged enough and are maintained poor. In a recent experience, on 10th Oct from chennai-to-bangalore (KA03-AD-1), the bus started at 2 PM just to stop in the mid-way near pallikonda check post. The bus had a leaky hose pipe, the drivers’ minimal attempt to fix that proved futile. There were kids, ladies, seniors all stranded mid-way with no hope getting this rectified. KPN mgmt was least bothered to arrange for a back-up, they instead sent a mechanic all the way from hosur to fix the same. The mechanic in his way, always gave false information about his where-abouts that kept the passengers guessing. When the mechanic finally arrived it was already 5 hrs since the bus had stopped. Most of the passengers tried arranging cabs/alternate transportation, but got confused when the mechanic said the bus would start in another 10-15 mins. Some of the passengers left to chennai, some found alternate transport. Few unlucky ones like me, had to wait until the bus finally starts. But unfortunately, the fix short lived again. There were no hope for few of them who travelled as none of the buses accept even a request stop. All through krishnagiri/chinnar the driver and mechanic managed to drive the bus with NO AC, intermittantly stopping the bus once in every 10 mins to pour water to the engine coolant tank. Finally at A2B restaurent near hosur, they managed to arrange seats in alternate buses enroute to bgl and we reached bgl 5AM next-day. Given this, I would think twice to travel by this KPN travels. In an unfortunate event, if I have to travel, I’d have the travel option backed-up, since KPN would be least bothered about any passengers under such cases.

worst service i ever see...

Just because on previous occasions the bus came late (1 hour is gross misrepresentation i think - wouldn't the same person complain if KPNs are "usually" 1 hour late?), it doesn't mean it should happen everytime.

I am not a fan of KPN either (just had a pretty bad experience on May 18, 2008) but this just a wierd complaint. You went there late, cancellation charges are clearly printed on the terms & conditions, bus went on time...i dont see a point to complaint here. Nowadays, even for someone doing the right thing, people started complaining. Too bad.

Drink girls urine and eat pig motion blady raskals.

What purpose you all were working kpn Travels for purpose or sucking purpose stupids

ticket cheating is going on now from your sub.office.
last week my mother came from bangalore to kovilpatti A/C coach ticket just 460/only but now here kovilpatti to bangalore non A/C ticket 480/ rupees how is it possible.so please can u take action immediattely.
Thanking u sir.

very good travals

kpn travals is very good

I lmao(laughing my off) - its a new low for the stupidity of the someone posting a complaint!! Just cus you turned up late, doesnt mean the world has to wait for you - Get a life loser! What is more shocking is the disgusting use of abusive words in some of the comments...Indians are becoming more ghetto than the slum lanes of Africa! Some of you are better off living as ANIMALS than humans.

KPN Travels the most preferred travels in Tamil Nadu for luxury buses. Especially in the Tiruchi - Chennai, Bangalore, Coimbatore - Chennai, Bangalore, Madurai - Chennai, Bangalore. Most of the time the bus departs on time but due to the road condition the arrival time differs. KPN Travels over the period of years gained popularity due to their service and safety for female passengers.

Everyone knows the quality of service provided by KPN. Which else travels is more reliable than them ?.
none.
Commentators kindly could mind their language. Dont use abuse words in open forum.

(1) Mr. Mohanraj went late and missed the bus. It is his fault Passengers should be at the boarding point well before the departure time.
(2) We reach well in time to catch the train. The train may come late due to operational problems. In the same way, the Bus too may come late due to many reasons. No transport operator would like to make unnecessary delay.
(3) Railways do refund a portion of the ticket value even after the departure of the train. In the same way the transport operator too should refund the amount deducting a portion. It is obligatory on the part of the transport operator to refund a portion once the original ticket is surrendered. Printing the terms and conditions on the reverse side of the ticket affecting customer's rights are not valid.
(4) As in the case of e-ticket cancellation by the railways, the refund after deducting their service charges and penalty, the proceeds should be credited to the debit/ credit card account directly.
(5) Using filthy language while giving comments should be avoided.

I would strongly appreciate if KPN refunds a portion of the ticket amount even after the departure of the bus. They should deduct the penalty and should return some amount because the customer did not avail the service at all.

iam anoop.iam a regular customer of KPN Travels.i had one bad experience from kpn.One day i and my wife booked the ticket in kpn from banglore to oddanchathram(dindugal).they gave banglore to pazhani ticket.rs/800 for two tickets.they told that the bus will come at 10:00 pm and they told me to reach at 9:30. i reached at time.i got bus.normally the bus wil reach at 6;15 or 6;30am.but bus didn't reach.i enquired to conductor about that.he replied that bus was cancelled and this stop is dharapuram, bus will not go to oddanchatram.bus wil go another route.and he told to get down there and hire some other bus.atlast we did what he told...i had told already when i book the ticket i want oddanchatram ticket.they gave that ticket, but bus didn't go where i booked.it was a very miserable incident ...

iam minu.i used to travel 2 times in a month by KPN Travels.Yesterday (12/03/2010---friday)i travelled by KPN travels from dindugal to banglore.i booked the ticket three days before the travelling.i confirmed my ticket.The departure time was 9:00 pm.But the bus came only by 9:45pm.It was not the actual bus.The KPN staff told that the bus was cancelled so u travel in another bus, and u will get seat there.I and my husband agreed.But there we had a problem.We got seperate seats.Atlast we decided to go and sit in the last seat.It was a horrible journey for us. Also during the journey conductor came and asked about our seat number, it was very horrible for us.When i got into the bus i had asked to the driver, the conductor and the KPN staff about my seat.They told thats not a problem u may go and sit.But i faced lot of disturbances from the bus.That was my second incident.So i decided to never ever travel in KPN Travels anymore.u should understand one thing, there is no difficulty for a customer to find travels, the thing what they prefer is quality of service.

I think those who have posted the good comments about the KPN travels (kpn travels is very good) is by themselves.

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITAING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME.

MISBEHAVIOUR WITH LADIES AT OFFICE AND OTHER BUS TIMES IN THE BUSES

Kpn Buses have became an yuck... horrible journey i had yesterday...
there are lots of bedbugs and water was leaking inside. When i complained about the bedbugs to the driver he is asking me to bring atleast one bedbug and show it to him though i had shown my hands with bedbug biten marks... non sense they lot their reputation and quality of service.its high time for people to realise and make KPN travels realise the value of a customer...

I have a bussiness men. i have regularly kpn travels bangalore to any places going one person argu tell i killed in native placeses going. this company ESI, PF. no ok understand told. actually my address this company nothing telling in the argument.

Poor Service and Irrespect treatment of customer
I travelled on 06 th Mar'10(Sunday) from Trichy to Bangalore in 11PM Volvo 2+2 AC Bus with my wife.

I had very bad worst customer service and worst treating of sustomer from KPN travels trichy, I travelled from Trichy to Bangalore in 11PM Volvo 2+2 bus.

In trichy, after get in the bus we have seen someone vomitted in our seats, We requested to travels and bus driver for cleaning that to clean up from our reserved seats, But they put just sands on that, then they told us, this bus there is no bus cleaner, So adjust to sit on the same seats. We can not do any alternatives, which means change to some other bus/ seats.

I explained and fought them, Because We paid Rs.600 per seat, if you look in goverment bus fare is only Rs.250, but we booked KPN travels instead of booking goverment bus, we need good service and comfortable travel for long journey. Perhaps we booked in KPN, if you are doing like this then what is difference between govt bus and KPN travels. They replied we can not do anything now. If you not interested to travel please cancel the tickets, or travel with this problem.

But we have fought them at last they made one arrangement, they replaced us in some other seats, they assured no changes in seat replacement further.we asked so many times after travel started in between if any people getting in bus to fight for this seat that is not good, so we forced them to solve this problem for us or anyone who can sit in that seat.

But Atlast after an hour, who booked/reserved seat they get in they are coming in to fight with us, I dont want to make fight with them, becuase this travels management people cheated us for solving that problem temprovarily. Even though i asked so many times to them, but they assured no problem you can travel replaced seat till your destination.

But I went bus driver to fight for this, but he heaved ruidly manner, I cant go beyond certain limit becuase i came with my wife.

This is KPN Serice from Trichy to Bangalore, They driver ( Name:Selvaraj ) told me whereever you loge complaint against me and our travels we dont bother, what ever you want you do it we dont care and worry.

This is the worst service never i have seen in my travel.

We have sent a material from chennai to madurai on 31.01.2008,it has to be collected by our persons from KPN office on 01.02.2008, they are not delivering the material because of their poor network is not working and we are the suffers. Even we have paid for the parcel from the starting point itself. We have given the LR number but they will not give the material upto thier poor network start working.

Hi..,
I booked the ticket for the journey from Chennai to coimbatore for the date 13-06-08 at 8:30PM.But Unfortunately I had missed that KPN travels bus on 13-06-08.I have reached there(Koyembedu-Boarding place) at 9:00 Pm.So i requested the management to make an arrangement for me to go to coimbatore in another travels or need the refund for that.He said the coming bus was full and cannot go.And alos won't provide refund because that seat is going as an "empty"..If that bus seat goes as "empty" then why he didnt make some other arrangement like taking other bus to catch that bus in another Boarding place .I caught by myself other travels bus by paying 550 Rs.(i searched a lot of ATM's to withdraw a money at that night time)..

Please provide me the solution for the below queries

=>If the person miss the bus then the management will not take care about that person even that time is the night time and also the person is a girl...
=>if they wont refund the money back (atleast half the amount), dont they think how they can go??..Is this is the way the customers can be treated..

Im not saying that i didnt do mistake..I came late but for that, customer services of the travels provided me the Very dissatisfaction...

Thanks & Regards,
R.Amutha.

I booked the ticket in KPN for first time from Madurai to Chennai. Before I travel in KPN, I thought It is one of the best travels ltd in India, but after traveled, It is ONE AND ONLY worst travels.
In my first travel, I left my sleep, I was cheated, I loosed money. I learnt a lot.
I will never travel in KPN and also i will not recommend KPN travels to my friends.

Is this a customer serveice???

Even I had very worst experience with KPN Travels in both Bommanahalli office and Madurai Office.

In Madurai, they dont respect the passengers. Around 10:30 PM in night, the guy asked me to take a xerox of ID card for the eTicket. I said, it is not possible at that time and that person in counter refused me the boarding pass. I had to fight with him for 10 minutes and finally he gave me that.

Most worst service. However, I wonder how there is always a flock of people waiting in front of all KPN offices...

Same issue for me to..We bookdd the KPN tickes from Munnar to Banglore and they mentione dit is an semi sleeper busr but to our suprised the KPN guy called Kunar said that there was an group people come so they have given the bus to them and since people are less on this they gave us an normal third clas bus till 3 hours..Then arranged semi sleeper.On the way they were loading many many stuffs...It was like an goods bus ..I have taken snaps and going to the press..Anyone want to join please revert...

The guys name were KUMAR fromMUNNAR.He is an culprit and dont know to speak to customer..

kpn is the worst, they have got scoundrels as drivers, no use even if you complain it to their HO

most of the buses are owned by Police officials or MLAs with their black money what else can you expect

I used to travel frequently between Chennai-Madurai.
KPN travels was regarded as one of the best & decent travel during 90's.
But for the past few years their service has become worst while comparing any other travels and even state transport buses doing better than KPN.

If the scheduled departure is 9pm, they usually delay 1-1.30hrs.

Your schedlued arrival time say 6.00am at Chennai, you will be crossing vilupuram that time. Eventually the delay will be 2hrs approximately.

As many pointed out, the drivers are very rough.Even they scold you with 'unparlimentary words' if you complaint.

So having paid more money and not getting value and peace of mind, try to avoid travelling in KPN.

plz avoid kpn...its too worst..

Worst manager @ KPN Salem. ...

Ref (L.r no[protected] from oddanchatran to Bangalore)
phone[protected] 23567994

i had a consingnment of 11 tins ghee in your bus. Dated 23.03.09 from oddanchatran, which had come here on 24.03.09 with a bill. But your staff have not taken the check post seal from karnataka check post, In regard to this the sales tax inspector is charging me penalty for not the mistake of mine and the ghee was ordered for the ugadi festival and it should be used fresh .As the officer is asking for hefty fine i could not take the delivery today and my purpose of the goods is not served here.I request your good office to solve the problem immediately & release my consignment for my buisiness.Every consignment had to be checked & sealed by the check post inspector, but i could not understand why my consignment was not sealed.I once again request you to release my goods without any hassle immediately.

THANKING YOU
K.Aravindhan

KPN travels became very worst longback. Better go by normal Government bus which is better that KPN and cost also very less. Main problem with Govn., the frequecy of busses are very less b/w cities, thats why all preferred to go by this kind of humbug transport services like KPN (K - Kallan, P-Porruki, N - Notorious) driver and cleaner are very rude in answering the passengers. The solution for this kind private transport is to have several pickup spots for Public transportation on the way like private. I'd very bad experience in KPN with bedbugs, careless treatment of baggage, dusty seats with broken supports, windows will not close properly during winter or rainy season (poor maintanance), most important thing...Passengers please don't use the Blankets provided by KPN services as most of them are getting allergy (It was not washed properly)...Try avoiding window seats, especially in KPN travels (More bedbugs and insects) are making us scratch our entire body (We need to spend more money f0r treatment)...

We poor public..doesn't have any other option this SELEM rular KPN making our life hell...by making money from us...we also don't have any other option. Live with it... When one "Anniyan" will come out o[censored]s...Expecting day to come. More over...Koyembedu Private bus terminus is also getting spoiled day by day...will Govn. will look into it...

Dear Sir,

We had sent a 3 no of goods to Erode and not delivered the material till now due to too late, and no other proper answers form thier Offices Vellore & Erode. If you continued the same answer with in 7 days, we can able to meet out by legal action against you.

K.P.N - D.C NO:[protected]

DATE OF BOOKING: 14/05/09

STATION: Vellore


Thanking You

Yours truly

a.b.r.sendilkumar

Sri Mummy solar

ceo

We booked one cartoon box parcel five days ago thro Kpn. The parcel was booked from Kovilpatti to sathiyamangalam. the parcel is an urgent one.In the company they do not issue receipt at the time of booking.They usually say to get the number next day. Next day they may not be available thro phone .Hence unnecessary delay is experiencing. Now, the consignment booked some five days ago to Sathiyamangalam did not despatched till date.This kind of service is expected from KPN. Yearly i am sending some 25parcelsreguarly . Hereafter I decided not to book parcel thro KPN


Golden Seeds

My two wheeler (bike -Regn nr. TN45 R 3679, L.R.No.[protected] dt. 14.07.09) is received with damages at KPN-Trichy Jn Parcel Office and I did not take delivery on 14.07.09 and insisted for proper replacement of clutch lever mounting bracket & repairing the broken sarry guard. The Manager / KPN parcel service has agreed to do the repair and make available the vehicle to Tiruverumbur office from Trichy Jn office on 15.7.09 afternoon. Inspite of contacting the manager for more than 3 times, there is no constructive response and the replies were evasive.
KPN management shall take immediate action to ensure delivery of the vehicle immediately on 16.07.2009 carrying out the repairs at their cost otherwise agree to reimburse the cost of repairs carried out by self. This will only make the customer satisfied and will continue their patronage with KPN[protected]Vasudevan, BHEL, Trichy.

I LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO

I LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO

LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO

LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO

stupit peoples will only make complaint.first u see u r back its very dirty...

KPN Travels — fraud company

kpn travels is a fraud company cheating in tickets,bloody stupid company .close your office immediately.ask ur md to come and sit in the temples for begging...........

bus ticket required very urgent

I traveled in KPN bus from chennai to Coimbatore . Bus Number TN 09 AK 1999. Date Jan 09 2010. Time 10.15 PM. This bus was worst in condition. Driver was drunk. Driver also using bad words about KPN management all the way. At Tirupattur Bus met with a accident. Bus Back bumper was damaged. The was not going more than 30 km speed, passenger could not sit inside the bus ,it was full of diesel smell. Bus Reached the KPN Travel Petrol pump at Salem around 6.45 am next day. The Bus got breakdown. When the passenger try to call the care no[protected]/2222222. There was no proper response from KPN Management. KPN Manager ( [protected]) did not pick up the call. After frequent followup alternative bus was arranged. We reached Coimbatore around 12 pm. ( 14 Hour Journey)

SETC — Unclean boarding

I have travelled between Chennai to Thanjavur by SETC Ultra deluxe by in Jan 2010. The fare is 216 rs. But the bus conditioned is very bad, the seats are not convinient, the push back gear is not working, windows are damaged, The seats are very, very , very dirty even they spoil my shirt. The bad smell and the total condition of bus is very bad. So please suggest the coroporation to maintain the buses every day. Compare the other transports buses like APSRTS, KSRTC

I AM STAYING AT WEST MAMBALAM ONE OF MY FRIEND A PARCEL FROM MADURAI . I WENT TO C I T NAGAR OFFICE IN THE MORNING AT 11 A.M THEY TOLD YOU HAVE RECEIVED . YOU COME AROUND 5 IN THE EVENING IN THE EVENING 5 I WENT THEY TOLD ME COME AROUND 6 IN THE EVENING I WENT THEY YOU COME AROUND 7 IN THE EVENING I WENT 7.30 THEY TOLD TOMMORROW MORNING 9.30 SINCE THE DELIVERY TIME IS OVER AND THE OFFICE STAFF BEHAVED IN ROUGH MANNER .I TOLD THIS NOT FAIR BEING BIG CONCERN YOU PEOPLE BEHAVE LIKE THIS.THEY TOLD ME THAT EVEN OWNER CANNOT QUESTIONE US WHO ARE YOU TO QUESTION US K P N TRAVELS AND PARCEL PEOPLE BEHAVE TO ALL THE CONSUMERS LIKE THIS I OFTEN COME THIS SITUATION. I WONDER WANT THE MANAGMENT OF THIS CONCERN ARE DOING. THE CONCERN NAME WILL WIPE WAY WITHIN SHORT SPAN OF TIME. THE MANAGEMENT IS NOT BOTHERED ABOUT THE CONSUMERS THEY ARE EARGER IN EARNING MONEY ONLY. I CAME TO A CONCLUSION NOT TO SEND ANY MORE PARCEL AND TRAVEL IN THE BUS ALSO.

KPN Travels India Private Limited — RIDICULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME

KPN TRAVELS INDIA PRIVATE LIMITED

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITING FOR HOURS AT KPN TRAVELS [protected]@ SALEM AFTER DEPATURE TIME.

NEVER TAKE AN KPN TRAVEL BUSES - USELESS TRAVEL EVER SEEN IN INDIA< THEY CLAIM TO HAVE BEEN AN BETTER SERVICE PROVIDER< BUT NOT AN GOOD SERVICE PROVIDER.

THEY MISBEHAVE WITH LADIES ESPACIALLY AT DEPATURE AND AT OFFICE TIME.

yes agreed

REDECULOUS SERVICE BY CANCELLING BUSES WITH OUT INFORMATION AND INFORMING AFTER WAITAING FOR HOURS AT KPN TRAVELS OFFICE AFTER DEPATURE TIME


BEGGER

I guess u forgot to add something BED Bugs which comes free of cost...

I have travelled recently in KPN sleeper. In my opposite berth two nasty couples did sex, with irritating noise. I cant sleep. Tat girl and boy is very young, they will have only 20 yrs. KPN needs to take action on this. before booking ticket pls check whether the couples are married. since hidden cameras are soundling a lot this needs to be taken action.

I happened to travel by KPN AC sleeper on 27 th Dec form Chennai to Dindigul. At the time of departure the AC was on and comfotable. During mid night the AC was swiched off and when we demanded the AC the Driver was aragont and not oblged to our request.

During the return journey on 29th night form Dindigul, form the starting point onwards the AC was not working. The driver was not ready to switch on. Imeeditely the issue ws brouhght to the attention of customer care dept but no action was take till I reach Chennai

The reputed travels like KPN is performing worst than the state transport corporation. If this is the kind of a service I can as well travel by Govt . transport at a very cheaper fare instead of exorbitant fare (Rs. 1, 120 for up and down)

I will spread the news to all my friends and relatives to not to prefer KPN especially the AC Bus

Kandavel
[protected]

Poor Service and Irrespect treatment of customer
I travelled on 06 th Mar'10(Sunday) from Trichy to Bangalore in 11PM Volvo 2+2 AC Bus with my wife.

I had very bad worst customer service and worst treating of sustomer from KPN travels trichy, I travelled from Trichy to Bangalore in 11PM Volvo 2+2 bus.

In trichy, after get in the bus we have seen someone vomitted in our seats, We requested to travels and bus driver for cleaning that to clean up from our reserved seats, But they put just sands on that, then they told us, this bus there is no bus cleaner, So adjust to sit on the same seats. We can not do any alternatives, which means change to some other bus/ seats.

I explained and fought them, Because We paid Rs.600 per seat, if you look in goverment bus fare is only Rs.250, but we booked KPN travels instead of booking goverment bus, we need good service and comfortable travel for long journey. Perhaps we booked in KPN, if you are doing like this then what is difference between govt bus and KPN travels. They replied we can not do anything now. If you not interested to travel please cancel the tickets, or travel with this problem.

But we have fought them at last they made one arrangement, they replaced us in some other seats, they assured no changes in seat replacement further.we asked so many times after travel started in between if any people getting in bus to fight for this seat that is not good, so we forced them to solve this problem for us or anyone who can sit in that seat.

But Atlast after an hour, who booked/reserved seat they get in they are coming in to fight with us, I dont want to make fight with them, becuase this travels management people cheated us for solving that problem temprovarily. Even though i asked so many times to them, but they assured no problem you can travel replaced seat till your destination.

But I went bus driver to fight for this, but he heaved ruidly manner, I cant go beyond certain limit becuase i came with my wife.

This is KPN Serice from Trichy to Bangalore, They driver ( Name:Selvaraj ) told me whereever you loge complaint against me and our travels we dont bother, what ever you want you do it we dont care and worry.

This is the worst service never i have seen in my travel.

It has been one horrible experience ever i had with KPN travels and Redbus. I have booked my tickets from Mdu to Chennai a month back with KPN. It was clearly mentioned in ticket that Departure time is 9:00PM. But bus started by 8:30PM and KPN nor REDBUS never bothered to intimate me on the change.I was waiting before the KPN from 8:00 PM and they never bothered to intimate me directly or through my mobile.But KPN employees coolly responded that bus has left and there is no alternative and ask REDBUS for further clarifications. And RED Bus responded that we will refund the money. Is this the response that a customer get when the mistake is on their side. Totally frustrated with Service of KPN and Redbus. Never expected such a confusion. This will be my last ticket in REDBUS and KPN. Worst service i have ever seen.

My name is suresh. I travelled with my friends ( five o[censored]s ) on 14th June 2011 ( which started at 2.30pm from Trichy ) to chennai. We were supposed to get down at Tambaram. The Bus driver who must be real and short tempered beggar had no patience to halt at the stop. We kept our suitcase and bag in the belly baggage. Since it was around 8.00 pm we cound not locate our bag and baggage. And the driver beggar refused to switch on the light also. Besides that beggar kept on moving the bus inch by inch and made us real furious. if KPN travels continues this attitude this kpn bus owner will come to zero level.
as it spoils its reputation which was gained one decade before.that rascal (bus driver) must be sacked .

sureshkky
My name is Suresh. I travelled on 14th from Trichy to Chennai at 2.30 pm . I travelled along with my friends who are with family who are totally 8 persons. (5 males and 3 females)We are supposed to get down at Tambaraam and arrived at 8 pm . We kept our luggage in belly side of the bus. That driver who drove the bus was very short tempered and must be . i dont know how kpn owner employed such a dirty beggar in his bus service. that driver is one number one third rate beggar.

When the driver stopped the bas Tambaram we got down and tried to take our luggage out. since it was very dark we could not pull our luggage out. With some how help of mobile light we could manage.

the most irritating point, that rascal driver was driving the bus inch by inch and made us tensed every moment. If this attitude continues like this i am sure kpn travell will go to dustbin.

kpn vellore — no proper information

Dear sir,
It was a very bad experience...never will never
Travel in kpn and refer my friends and family the same..

Wonderful statement and now they have played with 23 lives which was burnt inside a bus, without emergency exit, etc, etc.
Bleady [protected]@[protected]@rd$ & FUCI<eR$

KPN travels select Goondas as drivers . Management does it knowingly as tne new generation believes this is the best way to handle issues. But all these goondas does pooja .before starting the bus.
Time will come and the management will learn it one day

Poor customer service, NO RESPONSE IF DELAY

on 29th June 2012 I travelled from Chennai to Madurai in KPN travels -AC-SLEEPER, the bus is supposed to start at koyembedu by 10:15 pm, i boarded the bus at koyembedu 9.30 pm, the bus came there at 11:00 PM (1.5 hours from bustand to KOYENBEDU..!), The bus somehow started from that place, when i woke up in the morning it was 6.40 am, i could see the bus is standing at Trichy, ..Finally the bus reached Madurai at 8.30 am.

This journey should have been completed in 7 hours(there was a delay of 3 hours only bcoz of poor driving..!) the charge for this travel is Rs.740. which is very much higher than the normal bus services...where is the value for money? This is not the only case, many of my friends also complaints similar incidents..Will the concerned authorities will take some action to avoid these kind of embarassing situation?

We lost the morning season meeting at Madurai.

So what is the use of high fare? SETC reach same time

For your info return from maduari 10.15 at periya, reached chennai at 5.00 am - PARVEEN TRAVELS

SUGGESTION : VERY VERY POOR, NO PROPER TIMING,

Hi Iam Manoj, happened to travel in KPN Bus (AC Sleeper)via ticket No - G[protected] from Chennai to Trichy on 10/8/2012 @ 10:30 pm with my wife. The Driver & the conductor were shouting, hauling & using all flithy languages.

They were treating the passengers as as if we were travelling at their mercy.

None of the passengers query was either answered in a polite way.

KPN Claims that "Quality Service is our Motto"

But its high time they change it to " Worst Service is our Motto"

GOVT.NEVER TAKE ACTION AGAINST THIS BECAUSE THIS IS INDIA .

I traveled past 4 months from udumalpet to bangalore bus number is 4799, every day the a/c is not working properly, if i complaint to driver he is shouting this is limit given from the company, inside we can't sleep ... and while coming from bangalore to udumalpet from to tiruppur to udumalpet it take 1hours 15 min, but the driver driving 2 hours, pleas take action...

I had a very horrible experience while travelling from Tuti to Blore in KPN travels recently.
1. The condition of the bus is pathetic.
2. It is a AC sleeper coach but the AC ducts were all broken
3. There was water leaking all over my seat
4. The bed speads were unclean and stinking. There were bedbugs too
5. The ac was either too cold at certain places in the bus or never reached other places.
When we ask the agent, they gang up and fight with us without even listening to our request.

The bus number is KA 01 3999

I have photographs of the pathetic state of the bus and incidents that happened. I would like to file a complaint at the consumer court at the earlist. I would request all passengers who use KPN to look for alternate modes of travel as this has some of the worst characteristcs

Dear Sir, I myself Murali Nair, pnr no- TGD2IW92822, Seat No- U 27, Ticket booked from Bangalore ( Madiwala) To Ernakulam, dated 18-02-13, the bus left bangalore at the right time, and more over i am regular traveller by KPN to any destination, you can see the records, this time it was very horrible to see that the driver and his assistant are putting the passangers, it was really a disturbance to us, as the bus was Sleeper Class A/C, the passangers those who come in between are pulling the curtains and seeing, wether the seats are available, and it was early morning around 5 AM, the passangers are coming from palakkad to ernakulam, Hence i request you to take a severe action on these drivers and his assistants.The bus no- KA-51A 7579.Due to this the bus reached Ernakulam at 9.20 am.Hope you will give a better service to avoid such kind of disturbances.
Regards,
Murali Nair
[protected]

It ia my first Sleeper bus journey in KPN bus from chennai to Trichi on 18th Feb'13 night and from Trichi to Chennai the next day-the same bus and the same driver.It was a pleasant journey of course...The driver was very courteous to the passengers very responsive to all the queries put forth by the passenges..He yells the destination points on arrival and keep them alert...
I was wondering whether the authorities ever bother for the welfare of their drivers?..A lone driver with no companion/helper..He is a human the mgmt need a humanitarian approach...The selection of drivers training them for safe driving, taking care of the passengers by them, sharing all the information they need...all is the responsibility of the mgmt...I was a regular customer/admirer of KPN services from[protected]:..the services were excellent...but now I am afraid it is not there ...the company has grown and so is the technology...The growth of the company&technological improvements in the transporting system should reflect in the services rendered to the travelling public and the welfare of the one who drive the wheels.
P.K.Thangarajan

I would like to share my worst experience during travelling in KPN bus from cumbum to bangalore...the behaviour of the driver was really very very worst...i have booked the ticket for 7.45 pm bus from cumbum to bangalore...based on the bus timings i have finished all my works and exactly 7.30 pm i reached the bus stand to pick up the bus...i didnt had my dinner on that time...because its 7.30 pm...usually i travel in other travels they will stop for dinner at any motels around 9 or 10 pm...i taught this bus also will do the same...the bus started on the correct timing i was so tired but i cant able to sleep because i am hungry...exactly around 10.30 pm bus reached dindugal...i taught there are going to stop in any motels...but they stop the bus at passengers pickup point and without informing to the passengers only for them they purchase the parcel food for dinner...i saw that and i asked with the driver there you will stop the bus for dinner????...for my question this is the reply given by driver.
we wont stop the bus for dinner...u have to eat and come from your home itself or u have to take parcel...if dont want to worry about your hungry...i wont stop ...this is the reply from driver.

Note: Please drivers...kindly think about the passengers situation also...what is going to happen i[censored] stop the bus for 15 to 20 mins... did your management will provide you any prizes or incentives i[censored] reaching soon to your desination...this is not a race...please keep in mind...i am not a old guy...i can manage for one night without eating...please think about ladies and old peoples...KPN management please avoid this kind for drivers from you management...

I was waiting at Dharmapuri bypass from 06:45 PM for reserved KPN bus (7:00 PM departure) but I left Dharmapuri at 08:42 PM by a government bus for Salem to get the KPN bus. bus journey was also not pleasant because of bedbugs.



On 26/03 I booked a up and down tickets at KPN Nagercoil office for 28/03 (5:45 PM reporting time & 6:00 PM departure time) to Dharmapuri and 29/03 (6:45 PM reporting time & 7:00 PM departure time) return from Dharmapuri. 28th I took the bus & reached Dharmapuri on time.

On 29th evening I called KPN Dharmapuri office on [protected] at 05:43, 05:50 PM - Nobody picked up the phone. I reached KPN Dharmapuri office at 06:40 PM, found office is opened and nobody inside the office. One old lady (around 65 years) next to KPN office told me that the staff will come after 8:00 PM and asked me to stand aside the high way where the bus will stop and pick me up. Also she shown me one cell number written on the wall [protected] to contact the staff. I called that cell number at 6:43 PM - not reachable.

I stood on the place where that woman shown at 6:45 PM and waiting for the bus. same time I received a SMS from KPN saying that "Ticket #: C[protected] Seats: 8A Boarding:DHARMAPURI(KPN) at 6:45PM vehicle #: KA 51A 4199"

I was also trying on [protected] to get in touch with KPN Dharmapuri staff - Not reachable

07:01 PM - I called KPN Nagercoil office on [protected]. A gentleman said bus will come around 07:20 PM and pick me up.

07:17 PM - I called KPN Bangalore office on [protected], [protected], [protected] - No response

07:24 PM - I called KPN Nagercoil office on [protected]. The gentleman was not happy to answer my call and he said "I do not know anything, contact Dharmapuri office"

07:45 PM - I keep on calling Dharmapuri office staff on his cell number of [protected] 10 times at proper intervals.

08:15 PM - I got KPN Dharmapuri staff on [protected] and he replied "Do not worry bus will come and pick you up", he arrived spot at 08:22 and repeated the same thing a again. I put some pressure on him and called somewhere and found bus already crossed Dharmapuri, reaching Salem. I asked him to arrange a seat in the f following bus from Bangalore. He said all the other buses are full and he will ask the bus driver to wait at Salem till I reach Salem.

08:35 PM - I received a call from bus driver saying that they will wait at Salem till I reach Salem. Dharmapuri Staff was with me till I get a bus to Salem at 08:42 PM

08:51 PM - KPN driver called me and asked me whether I took a bus to Salem

08:53 PM MR.Jagan ([protected]) from KPN called me and said sorry

09:10 PM KPN driver called me and asked my location and said not to worry they will be waiting till I reach Salem

09:34 PM Mr.Jagan ([protected]) called me and asked my location

09:47 PM Bus driver asked my location I said I am just arriving Salem

09:53 PM I reached the bus and bus started - What about the valuable time ?????



I was waiting at Dharmapuri bypass from 06:45 PM for reserved KPN bus (7:00 PM departure) but I left Dharmapuri at 08:42 PM by a government bus for Salem to get the KPN bus. bus journey was also not pleasant because of bedbugs.

KPN BUS SERVICE IS USELSSS.

I'd book'd a ticket in KPN from Chennai to Erode by 28th, May, 14 in Pollachi Bus which goes via Erode and I supposed to report and board at Guindy office by 9.45 pm. Fortunately, I did report at Guindy office by 9.40 pm and here comes a surprise, the Kpn employee told me that, Pollachi Bus has been cancelled because most of the seats are not book'd to run the bus and asked to board in 10.45 pm Bus(same Multi axle volvo). Here the trick comes, i hear'd from one of an Egmore KPN emp that, most of the time(let say three -- four days in a week) the pollachi was not operated, we end up in paying more than what we suppose to pay especially if you buy a ticket in online. If you buy a ticket in Pollachi bus it cost us 740 Rs/- and buy a ticket in Erode bus it cost us 690 Rs/- only. The funny thing is that, they never inform us any time before saying “Bus has been Cancelled ". We are forced to wait for another 2.30 hrs in Guindy office without any basic amenities.
I tried to reach the Kpn office emp, he was not responding properly and rude.. Finally, I got a contact number of Salem office they too responded rudely... Finally, i said okay and boarded in seat no 32 which they alloted to me in guindy, once bus reach'd perungalathur, gentleman reached me and said "he been alloted Seat No 32" in the same bus. This was terrible experience for me by paying more than what i supposed to pay and spending my valuable time(2 hrs and 40 mins in guindy office without any basic amenities) and endup in boarding the last seat which was not a seat of my choice anytime..

PIN # 15266398
Ticket # E[protected]

While returning back from erode, the bus started Sunday[protected] at 2.20 pm but it supposed to start by 2 pm, bus was started without fixing the sun rooftop issues. We end up in spending an hour to fix the problem in Salem, it in turn delayed in reaching Chennai for 2 hours, where traffic piled up at peak time.
P.S: Before starting the journey, the drivers and co-workers should make sure that, everything is good to start the journey, don’t think KPN travel is doing so. Instead they ask us to board in bus that too not in time and will do all other mechanical work part of the journey. They never care it hurts and eats the passenger time and may impacts the scheduled plans.

its really stupid bus company running in tamil nadu...
fraud no-1 in bus services never seen in my life...
really customer care its just for name sake only...
not even single handle the customer in proper manner
first of all they how handle the customer... then where to provide services..
really MD has to sit in beach side for begging...
its all our luck to reach safe
most of time u might risk ur life in a/c buses...
its one of fraud bus company running its business...
we can fill all bad words in fill in blanks...
really he fits for all bad words in this world

Don't travel in KPN travels. No proper maintenance of the buses. I travelled in AC Volvo bus on 05-Jul-2014 from Chennai to Tirunelveli. After two hours of travel, two tyres are busted and we have to wait for more than one hour to replace the tyres. Again after some time, another tyre also busted and driver complained KPN management that of not providing new tyres for the bus. Finally, I reached the destination by boarding Govt bus and by paying extra money.

My friend booked my ticket well ahead. The bus got canceled right at the moment when she reached and she was allocated the last seat in other bus. She has back problems so the reason she took the ticket well ahead and in front rows. If the bus is going to get canceled it needs to be intimated well ahead. I believe because of less passengers it was canceled. These things needs to be handled properly by KPN. Customer service is not good in this situation. She has to reach bangalore tonight and so she has to waste 10000 rupees and go by Taxi/ Cab.

Poor service, particularly Bangalore Wilson garden office