Below is the mail that i had written to KPN Travels
Let me put FEW worst experience that I had while travelling in KPN bus.
On 13-Jan-2008 I travelled from Bangalore to Nagercoil in 6.30 PM AC Bus. Expected time of reaching Nagercoil was 7.30 AM, but it reached at 11.30. Even town buses are overtaking our bus, thank God not cycles. Thanks for your wonderful service for not allowing me to spend pongal festival with my parents.
On 18-Jan-2008 I made my return journey from Nagercoil to Bangalore by 4.30 PM bus(2+1 seater). But the bus that plyed was 2+2 seater. So actually you have charged me more than what you supposed to. I have seen this happening during all festival season. (we know your idea, you run more seater bus and collect fare of 2+1 seater). Another thing to be noticed is, the bus started at 5.15 PM and when I checked with the driver he was offending. (bus was waiting for a person
for 1hr, who never turned)
Three months back, my brother took 3.30 pm Bangalore --> Nagercoil bus. All our watches shows 4.30 pm, even 4.30 bus which ply between Bangalore to Nagercoil left but our bus hasn't arrived. None of KPN employees are giving proper answers. Finally there comes a bullock cart in the form of KPN bus, with full of bed bucks(which are visible) and stinking. None of the passengers are ready to get into the bus. War of words started between the driver and passengers. I am putting the same word used by one of the driver.
"You have paid only for one ticket and you haven't bought the bus" Guess how the passenger would have felt at that point, what an awesome hospitality.
I had this experience for nearly 3 times while travelling in KPN AC Volvo bus from Nagercoil <--> Bangalore. Around 2.30 while you are in deep sleep, bus stops at middle of your journey and driver ask you to board to another bus which is already waiting for your arrival. If you want to reach the destination you have to accept what ever they say at that time. The beauty amoung all this is, this bus is just an ordinary bus. Not an AC coach. Passengers are fooled by KPN. They are charged for AC Volvo coach, but forced to travel in ordinay bus.
I would like to make a point, if this wrong doing happens again I will take the matter to consumer court with full proof. Not only that I would write about this in all famous blogs and circulate it in mails.
Try to service for the money that we pay.
I had travelled to BLR from CBE. It was wonderful with bus full of bed bugs. No one slept in bus. Everyone was busy itching. Keep it up guys u ar rocking with ur bed bugs farm. We pay money and donate blood.