I had purchased let le max mobile, model lemax-64gb through flipkart
from suppliers ws retail services pvt. ltd., chennai on 6th march 2016. a copy of the invoice/bill is attached for your ready reference. the said mobile started malfunctioning i. e. overheating and touch sensitive issues and the same was submitted for servicing on 4th march 2017 with krishna
electronics thane, the authorized service center. the job sheet js [protected] was issued to me with a promise to return the handset on 18th march, 2017 but was not returned on that day.
Since 18th march i was following up with the krishna
electronics inquiring about the status and every time i was given vague responses stating that the handset is in transit and i should wait for one more week. every week i started receiving the same answers from krishna
electronics and advised me to contact the customer care number[protected]. even the customer care center was not able to give me any satisfactory answer and at times behaved differently. on 18th i tried to contact customer care number without any success and even the krishna
electronic staff refused to give me the address of parel mobile service center where i believe the mobile was sent for servicing/repairs as per information provided. they also told me that they would be chasing le eco team on status of my mobile phone but i never got any response on that.
After multiple chases, in mid week of april i sent a registered a/d to le eco and krishna
electronics to understand status of my mobile phone but that also went in vain as there was no reply from them. on 5th may, krishna
electronics called and asked me to collect my mobile as it was repaired. however my concern is my phone still has overheating and touches sensitive issues even after being with service center for around two months. krishna
electronics has asked me to bring back my mobile if same issue persists, but i don’t trust them as they have already wasted lot of my time and efforts.
I hereby demand that either my mobile should be replaced or i should be given the value i have spent while purchasing the same.
I place my grievances before you and seek your indulgence in the matter.
May 10, 2017Complaint marked as Resolved
I have decided to sell my phone and don't want to continue this complaint