Lenovo Complaints & Reviews

2 Months back purchased, a Lenovo Laptop of Inv. No. 1214/23/S-3656 dt. on 10.05.2023. (Cost of laptop is 60, 000/-)

In the laptop, the USB port is not working properly and I raised complaining case ID No. : Case ID [protected] /[protected] and after 3 days of troubleshooting service personnel came and replace the New USB port. Instead of rectification, the system is dead due to motherboard failure.

Without informing...

I have a lenovo p15v laptop with comprehensive 3 yr premium warranty.
I had filed a complaint on[protected]:01 for loose control key and informed the agent that it is getting loose day by day and will come out.

The service engineer tried calling me next day, but I couldn't pick the call due to some issues. However, I tried calling them back but no one picked up the call again. Then I called back the customer service agent and she told me that this will not be covered under warranty. after couple of weeks my trackpad also started getting unresponsive for some of the functions. I again raised the complaint but again the same agent picked up the phone and denied the service. She told me to get the control key repaired first only then she will raise the ticket for the trackpad.
This is totally unacceptable. They are mentioning the manufacturing defects resulting into loose key and some unresponsive functions on trackpad as damages.

I purchased laptop from Lenovo website which got delivered to me on July 10th 9pm IST. On their website, in the product page it was mentioned that it will give a battery backup of 8 hours. But I’m getting only 2 hours of backup on an average. This is not acceptable. Before purchase I made lot of calls and chats with their agents, and everyone said it will have up to 8 hours of backup. Then I decided to purchase the product. I live in a remote village where power cuts are quite often hence battery backup is very important factor for me. When I raised it with them, battery has no issues and it’s working as per the design. I requested for refund of my money and it was denied. I reopened the case. Now asking again to perform few more tests and I am not ok with it. I need a REFUND.

Re: Lenovo Case [protected]

Hi,
My new lap top Lenovo was delivered to me on 06/5/2023, purchased through Flipcart.(Invoice #FADY[protected] dt 04/5/2023)
While trying to take my first Google meet call yesterday, i found the camera was not working and had to abort the meeting.
need urgent help to restore camera and on line meets workable.

regards
PMV NAMBIAR
Mob no 91 [protected]
Bangalore, white field

As promised by the Motorola phone company at the time of buying to provide OS updates, The company haven't given any operating system update except security patches .Now every phone is running on Android 13 but it's not still provided for Motorola edge 30 ultra

I have been facing laptop display and motherboard issues since last one month (Lenovo Case # [protected]). The case is being closed without proper resolution. My work is heavily impacted, because laptop is not usable! The issue is NOT resolved even after 2 visits of technician and 3 escalations to Lenovo management!!

If my Chromebook is returned then i will buy another one in any additional cost..

I have drop my laptop at the UPS agent as instructed my the support team. Laptop dropped on 18th April 2023 one month later and they cannot find the laptop and no one is availble to help resolve the issue.
Work laptop that I have been unable to use for a full month. Unaccepatable. Worst custer service ever.

BIG SCAMMERS!! Lenovo is the worst company. They are charging customers even when their laptop is under warranty. Their technician came from the company and changed the motherboard but the issue was still not resolved and he closed the ticket and went away. Now they are saying it’s loose connectivity and i’ll have to buy a new charger. Big scam company. Never buy their laptop or anything. Please somebody help to make them pay for what they are doing

This a fraud company m. Never buy their laptop. They have scammed me. I had bought 5 year warranty for my laptop with onsite support and accidental damage support. The technician came and changed the motherboard but the issue was still not resolved. The problem was with the pin of the charger. They said i would have to pay for the charger as it is my fault since I didn’t use the charger properly and it is my fault that the charger doesn’t work. Never buy lenovo laptop or anything. They are scammers and they’ll take money from you in the name of improper use

Headline: Lenovo Is a bunch of scammers in the name of Warranty

My monitor got a dead pixel spot and flickering backlight after 2 years o[censored]se, the monitor was mounted on a Vesa mount on the wall for all this time without being moved. and yet it developed an issue

the monitor is still in warranty.

Now when i called them up as a service request, Lenovo says that the backlight issue and dead pixel issue were my fault and thus cannot claim warranty.

the monitor wasn't moved or handled for two years as it was mounted on a wall. how can it be my fault for this to occur?

i got a Lenovo ThinkPad and a monitor and many other Lenovo appliances, but looking at this response, this company disgusts me now, and i am afraid my other appliances will also be handled the same way.

So, few days ago we ordered a Lenovo Tab P11 4, it came out in a nice state. But, there was no calling feature available in the tab itself. So, we checked the description of the tab on Flipkart again, there we got to know that this tab doesn't comes with a voice call feature. So, on the same day when the tab was delivered, we tried clicking the cancel order option cause we wanted to have a refund, but there was no refund option available. Just replace one was there. We don't want a replace, we want a refund.

Worst computer I have ever bought. I could log on with dial up easier than this product. Would NEVER buy again. Referral from someone... I should have stayed with HP

Lenovo cpu (lenovo think centre neo 50s, we purchased it 4 months before, but right now the cpu is not working,

07:51 hrs (IST), Sunday, 26MAR2023, Sanpada, Navi Mumbai, MH, INDIA ~ 400705.

To,
The Worst Ever Support Team, Lenovo India.

You all have been dragging my issue since February 13th, 2023 i.e. 25 e-Mail have been exchanged between us in the last 41 days. I have been asking them to fix the numerous problems with this laptop while providing NO Real solutions. My laptop is Heating-Up; I am unable to perform a Complete Windows RESET on it; despite uninstalling my McAfee antivirus software, I am unable to download recovery; and despite having a dedicated download/upload speed of 30 mbps, the download speed from your server is incredibly slow. However, you all are so smug that none of this matters to you. No escalation, no ownership, and no follow-ups. I now regret picking Lenovo because of all of you. Well, you all demonstrated the REAL NATURE of Chinese businesses.

In my 30 years, I have never experienced such dismal customer service from any business.

________________________
Mr. Sony Joseph K
ThinkBook 14 G2 ITL Ub

I had purchased a Laptop from Lenovo with Warranty. Since 4 months I have been complaining about this lose contact. I had sent them photos of the Pin and Socket to prove there was no External Damage due to rough use.
Inspite of this they insist that I pay for the Servicing/Repairs.
In such a case there is not other part which needs to be covered by a warranty. This part has stopped working on its own which means it is a manufacturing defect. Hence it should be repaired free of cost.
My complaint No. is Lenovo Support CRM:[protected]

Description: Sealed Battery Warranty is part of 1 year standard warranty on purchase of new laptop and is available till 25Mar'23, hence I opted to purchase extended warranty.

Lenovo salesman Mr. Tippu advised me and While purchasing the extended warranty 36 Months Premium care package, it was not mentioned that the sealed battery won't be included in the warranty.

I keep getting prompts to purchase extended battery warranty (image attached), and after multiple calls and emails, I was informed by one Ms. Pooja of lenovo tech help; it's not possible or applicable to me as per policy since I've the Premier Care package.

If it was mentioned, I've would have questioned the illogical conditions of the Premium Care package, of not supporting warranty of battery and sought another package.

No way its mentioned in the Premium care that the Sealed Battery Warranty is excluded or not part of the package, refer the below clause and the attachment of all package features

3Y On-site/In Home, 9X5 2BD
ID
UGR
Start Date
[protected]
End Date
[protected]
This product has a three year limited warranty which includes a warranty upgrade. This product is entitled to parts, labor and on-site/in-home repair service. If an issue cannot be resolved by phone, Lenovo will schedule an appointment and dispatch a certified technician to you. Service is available Monday-Friday (except holidays). In some specific issues it might be required system to be shipped to Lenovo Service Center.

So I need a resolution on this issue of sealed battery warranty purchase prior to 25Mar'23. I've been speaking and writing to Lenovo about the same issue for months now.

Did not on

I was looking for gaming laptop then i visit to LENOVO store their i asked for gaming laptop the 2-3 salesman suggested me for LEGION intel CORE I5 laptop then i purchased this laptop now when i run the GTA 5 game the game is not running properly i want this solution as soon as possible if this solution will not be solved soon i will file case in consumer court.

Dear Sir,
I bought a Lenovo laptop from Chroma online store without looking at the product, trusting the Lenovo brand. I noticed that my laptop is having a battery problem and it hangs. I faced the problem so I returned it the second day I bought it. Now I am not taking return amount refund is not correct, your product may be great for you I am facing problem so within the return time I returned it to you on second day, please I hope you can refund me my amount that you did not take your product. I am very impressed with your product. Please can you understand my pain