Lenovo Complaints & Reviews

I had purchased a lenovo notebook S 20-30 series from HARIOM RETAIL PVT LTD (M2k), 172-175, F.F AGGARWAL CITY PLAZA, PLOT NO 17, SEC-03, ROHINI DELHI 110085, TIN: [protected] on 16th April, 2015 and it developed a technical fault on 27th May, 2015 .When i approached Hari Om Retail Pvt Ltd with my Lenovo notebook the sales person over there gave me a number [protected] and intimated me that after calling on this number the company person will...

SIR/MADAM, I recieved lenevo vibe z2 pro mobile on 5-1-2015 evening, the handset failed to power on..after several attempts suddenly turned on ..but started heating up excessively upon opening some apps, camera shooting etc to the extent that could not be held in hand..and hanging in between the usage and shutting off and restarting by itself..immediately next day morning i complained to flipkart...and after a long wait i recieved a call...

Dear Sudipto Ghosh, Persuant to my complaint regarding the speakers not working properly vide SO [protected] for my Lenovo laptop Y510p S/N YB00950257 Your company had sent me a pair of speakers which were loosely packed in a plastic ziplock packet by Wysetek Systems Technologists Pvt. Ltd. Challan number 385953 dated 27/09/2014. However, vide serial number SO [protected] undated, your authorised technician Karthikeyan (Engineers Lenovo...

Dear Concern, We have followup with lenovo customer care from the last 1 1/2 half month still my complaint is pending. below is the reference mail... Regards, Ganesh Kadam Dear Ganesh, Thank you for all the information. We apologies for the long time you have to wait to resolve the issue. We will go ahead and do high level escalation regarding with this case and inform to handle the case on high priority base and revert you...

I have give my Lenovo idea pad S10, SN EB10020238, Model: 4231 to Lenovo Authorized service centre, Hitech informatics Pvt. ltd. # 6-3-1186/A/4,S Building, Hyderabad on dated 15/Jan/2010 with the case ID L01F00HD (ONE KEY RESCUE for RESTORE TO FACTORY DEFAULT, which comes under warranty). But, still the status is pending. And every time I getting a new date to collect the laptop forms your service centre. I had send email to lenvo ([protected]@lenovowarranty.co.in)...

1. The laptop model no 2269-27 Q sno EB09649504 purchased from Universal computers and system on the 31st of December 2008 vide invoice no UCS/MAL/00059/08-09.

2. The problem with the laptop was first detected in the month of June end regarding non functioning of the touch pad, cursor skipping to the top of the page while typing letters, and the web cam not working, and junk characters.


3. The laptop...

i brought my laptop on july 2007 .My battery suddenly started reduced its backup after a few months.It reduced directly from 65% to 0%...thus turning it off without a warning.Yesterday, my battery has stoppped charging.It now works only on AC power. Wat to do ???...

I’m a 19-year-old student who ordered a Lenovo product on April 24, with the estimated delivery date being April 26. It’s now April 30, and the order has still not arrived.

I've spent days chasing both Lenovo and BlueDart, and neither has been remotely helpful. Lenovo claims they “pushed” the delivery, while BlueDart has completely ghosted me. When I finally managed to speak to the delivery agent, he casually told me my package was “too huge” to deliver. I wish I were joking.

I even went to the pickup point in my society based on their tracking map—nothing there.

I’m exhausted, frustrated, and genuinely disappointed. This whole process has taken more time and effort than any student should have to put in just to receive something they paid for.

If Lenovo cannot ensure basic delivery or customer support, they should refund the amount immediately and recall the product. I won’t be ordering from Lenovo India again—and I’d strongly advise others to think twice before doing so.

Dear Lenovo Support Team,

I hope this message finds you well.

We recently visited your authorized service center in Vastrapur, Ahmedabad to get our device evaluated. However, we are facing an issue as the service center is refusing to provide us with the required evaluation report, despite our repeated requests.

The report is important for our records and further action regarding the device, and we were informed earlier that such reports should be made available upon request. Unfortunately, the staff at the Vastrapur center has been uncooperative and has not provided any valid reason for the denial.

We request your urgent intervention in this matter and kindly ask you to instruct the Vastrapur service center to issue the evaluation report at the earliest.

Please let us know the next steps or if any further information is required from our side.

Looking forward to your support.

Thank You
Ravi Sadhu
[protected]

I purchase lenovo v15 g2 alc model laptop on 17 may 2023 by retailer shop in varanasi but after some time it cant boot so I conatct to support team and they inspected and told me that some fault in motherboard so it need to be changed so I agreed, after some time an engineer come to my house and check and chanege motherboard but that board also faulty so he applied for replacement the after 10 day another engineer come and replace that board but aftere changing my ssd heating uo then I told then the they said at is normal phonemonen, so they close ticket but as my warrenty expired my laptop not booting up after that I conatct to support they told me it was done by me and it cost around 20000 including al charges and this was more than my laptop pricing so what I will do

Order Number: G[protected]
Email: [protected]@gmail.com

I am writing to lodge a serious complaint against Lenovo for their appalling customer service and failure to deliver my order. I purchased a laptop, backpack, and mouse from Lenovo, and the expected delivery dates have long passed — by 2 weeks for the accessories and 3 days for the laptop. Despite providing the correct PIN code, my order is being returned to the warehouse.

I contacted Lenovo’s customer support multiple times, and they have been utterly unhelpful. Every time I inquire, they stall by saying the issue will be resolved in "two more days," but nothing has been done. It has been an incredibly frustrating experience dealing with such incompetence and lack of communication.

Additionally, Lenovo has partnered with Blue Dart for delivery, and their service has been terrible. Their delivery agents have been sending fake messages, claiming they attempted delivery when, in fact, they have not. This has resulted in unnecessary delays and cancellation of my order without any legitimate reason.

If this issue is not addressed and resolved immediately, I will be filing an official complaint with the National Consumer Helpline and considering legal action. Lenovo’s reputation is on the line, and I will not hesitate to escalate this further if the matter is not resolved quickly.

I urge Lenovo to take immediate action to deliver my items or refund my money.

Sincerely,
Bhavya Sharma

Registered a compliant with Lenovo service center on 2nd August 2024 regarding fan noise issue, we were informed a part of the laptop has to be changed and for which they will arrange engineer to visit my address.
I have purchased onsite warranty.
the part has been reached to engineer on 7th August and I was promised the visit within 1 day.
Its been 5 days no one has visited and Lenovo is not giving proper replies.

lenovo case number--[protected]
work order--[protected]

I am writing to escalate an urgent issue with my laptop, having work order number [protected]. Following a recent service visit by your engineer to replace the screen, the motherboard was damaged, rendering my laptop unusable. Despite multiple communications, this issue remains unresolved.

The latest update from chat support indicates that the required part is not available in the country and suggested waiting for an indefinite duration. This response is entirely unacceptable. As a customer who has invested in Legion Ultimate Support, I expected a higher level of service and timely resolution.

Given the critical nature of my work and the extended period of inconvenience caused, I urgently request:

1. An immediate and actionable plan to either expedite the availability of the part or arrange for a suitable alternative solution.
2. A clear timeline for when I can expect my laptop to be fully operational.

Please prioritize this request and provide a resolution as swiftly as possible. I appreciate your prompt attention to this matter and look forward to a satisfactory resolution.

I am writing to bring to your attention a significant issue regarding the repair of my Yoga 6-13ALC6 Laptop (Machine Serial Number MP23WNA2), which I purchased along with premium support (Three years warranty) in October 2022.

The laptop developed a touch issue, where the screen was responding automatically. Upon inspection by your engineer, it was determined that the screen requires replacement. Consequently, I submitted the laptop for repair at your Janakpuri service centre on 11th July 2024.

Unfortunately, despite assurances, there has been a significant delay in resolving the issue. On 15th July 2024, I was informed that the required part is not available and it would take an additional 15-20 days to complete the repair. As of today, even after one month apporx., the laptop remains unrepaired, significantly impacting my official responsibilities.

Despite of Several e-mails from my side (screen shots are attached), the issue was not resolved. The lenovo team is keep on informing "the required part is not availble in the country". Further, Now lenovo service team is not responding my queries.

The prolonged delay in repairing the laptop is not only affecting my personal productivity but is also causing operational challenges for the company.

Regrettably, the after-sale service provided by Lenovo in this instance has been far from satisfactory. Therefore, I kindly request your immediate attention and help in solving the subject issue and urge you to provide a resolution to this issue.

I have purchased Yoga Slim 7 Pro in May 2023.
About 10 days back, my laptop stopped booting and started showing error message. So, I took it to Lenovo Authorised Service Centre in Borivali, Mumbai on 4th July 2024. To my surprise, besides identifying the base problem as SSD malfunction, the service centre informed me about a serious damage to the hinge assembly inside the laptop casing.
Lenovo has replaced the SSD under warranty on 17 July 2024. However, I had to pay for the damaged parts of the hinge assembly.
Lenovo Customer service executive said, it's a physical damage either due to external impact, or wear and tear of the parts due to frequent opening and closing of the screen :)
I have few questions -
1. How such a big damage can happen internally, without having a single slightest mark on the outer body.
2. If it is wear and tear due to just opening and closing of the screen, we should NOT use the laptop to avoid such damage? Is the laptop so weak to not able to resist a regular operation? Then I have serious doubts about build quality of this laptop.
3. If both the above reasons are not being accepted by Lenovo, then the only option remains that this damage is manufacturing defect, or it got damaged when the engineer at Service Center opened it for inspection.

Whatever is the reason, Lenovo has to investigate this and refund my entire payment which the service centre took from me. This leads me to warn the prospective buyers of Lenovo laptops to be careful while purchasing it.

I can never get logged in to their online customer service despite hours and hours of efforts, The logging in process is completely baffling, with them providing many, many passwords that I carefully enter in all the right places. My ORIGINAL problem which is the backlight setting to high mode still hasn't been addressed or even responded to. I have a support ticked noted online, but nothing has ever come of it. I really want to operate the computer in the middle of the night when I cannot sleep and it makes me angrier and angrier at Lenovo that I can't operate the backlight to light up the keyboard. The keyboard lights up for a few seconds, including the keys themselves for a few seconds when I first power up.

My laptop is in warranty with 3 years of ADP but still Lenovo team is not supporting to replace the part or repair for the same. There.

There is a system power issue in my laptop & it is not getting power on since last two months,

I've logged complaint with Lenovo support many times & send mails also to their respective team but didn't get solution from there.

According to him, ADP can't be cover in this year as for once it is used.
& the same we understood but for other issue like system not getting power on ...Lenovo support team is not responding for this one as well.

please do the needful for the same.

Name- Santosh Kumar
Make- Lenovo
Model:- IdeaPad Flex 5

Serial Number: - PW05VV77
MO. NO.- [protected]
Email ID- [protected]@gmail.com

My lenovo LCD monitor 23.8 inch is not working, the product I just purchased on 11 June 2024 please replace the product.

C.E.O OF LENOVA INDIA

HELP ME

I have purchased a new laptop from your company which was delivered to me on 09.05.2024. I could not check it because I was out of station for office work.
I had checked the laptop on day of my return 17.05.2024, it was defective. I had contacted the local customer care centre. They ask us to contact customer care. I have registered a complaint for a defective laptop. (Repair ticket number [protected]) as on 17.05.2024.

After waiting for 10 days customer care inform me that they have NAZI policy that even if we delivered defective laptop, we don’t replace laptop after 7 days of invoice date.
Now customer care informs me that they don’t have spare parts in India. Pls tell why your company sell such product in India whose spare parts are not available in India. I am very disappointed by company behaviour for customer.

Now 16 days has been passed since registered my complaint and no one bothered.

I would appreciate it if you could take immediate action to rectify this situation. I would like a replacement of laptop. I would also appreciate an explanation as to why the laptop malfunctioned so soon after purchase. I look forward to hearing from you soon.

thanks
Bharti joshi

The moment when we purchased the tablet, I began experiencing significant issues with its Wi-Fi connectivity. The tablet was unable to connect to some devices, making it difficult for me to use it effectively for my day-to-day tasks. Regarding this, I checked with the service provider of lenovo in jayanagar, but they told me that this issue is because of the jio sim which I put in my device and still it is not rectified. Additionally, Within a month of purchasing the tablet when using the Zoho application, I encountered browsing issues that seem to be related to software malfunctions rather than hardware problems.

On[protected], I brought the tablet to your Lenovo store for repairs, and it has been two and half weeks since I submitted it for service. However, I have not received any updates or responses regarding the status of the repairs. This lack of communication and delay in resolving the issues with my tablet have been extremely frustrating and inconvenient.

I request immediate attention to my case and a prompt resolution to the problems affecting my Lenovo tablet. I am seeking clarity on the repair process, a timeline for the resolution of the issues, and regular updates regarding the progress of the repairs. Since it has been a long time I have been waiting for the update, So I'm demanding that I don't want the product any more, so kindly request that you initiate my refund. Hence if you are not accepting my demand i have to file a consumer court case against you.So maximum 2 days of time you have to rectify this issue.

I kindly request your urgent assistance in resolving these issues and providing me with a satisfactory solution. I appreciate your attention to this matter and look forward to a prompt and positive response.