Lenovo Complaints & Reviews

C.E.O OF LENOVA INDIA

HELP ME

I have purchased a new laptop from your company which was delivered to me on 09.05.2024. I could not check it because I was out of station for office work.
I had checked the laptop on day of my return 17.05.2024, it was defective. I had contacted the local customer care centre. They ask us to contact customer care. I have registered a complaint for a defective laptop. (Repair ticket number [protected]) as on 17.05.2024.

After waiting for 10 days customer care inform me that they have NAZI policy that even if we delivered defective laptop, we don’t replace laptop after 7 days of invoice date.
Now customer care informs me that they don’t have spare parts in India. Pls tell why your company sell such product in India whose spare parts are not available in India. I am very disappointed by company behaviour for customer.

Now 16 days has been passed since registered my complaint and no one bothered.

I would appreciate it if you could take immediate action to rectify this situation. I would like a replacement of laptop. I would also appreciate an explanation as to why the laptop malfunctioned so soon after purchase. I look forward to hearing from you soon.

thanks
Bharti joshi

The moment when we purchased the tablet, I began experiencing significant issues with its Wi-Fi connectivity. The tablet was unable to connect to some devices, making it difficult for me to use it effectively for my day-to-day tasks. Regarding this, I checked with the service provider of lenovo in jayanagar, but they told me that this issue is because of the jio sim which I put in my device and still it is not rectified. Additionally, Within a month of purchasing the tablet when using the Zoho application, I encountered browsing issues that seem to be related to software malfunctions rather than hardware problems.

On[protected], I brought the tablet to your Lenovo store for repairs, and it has been two and half weeks since I submitted it for service. However, I have not received any updates or responses regarding the status of the repairs. This lack of communication and delay in resolving the issues with my tablet have been extremely frustrating and inconvenient.

I request immediate attention to my case and a prompt resolution to the problems affecting my Lenovo tablet. I am seeking clarity on the repair process, a timeline for the resolution of the issues, and regular updates regarding the progress of the repairs. Since it has been a long time I have been waiting for the update, So I'm demanding that I don't want the product any more, so kindly request that you initiate my refund. Hence if you are not accepting my demand i have to file a consumer court case against you.So maximum 2 days of time you have to rectify this issue.

I kindly request your urgent assistance in resolving these issues and providing me with a satisfactory solution. I appreciate your attention to this matter and look forward to a prompt and positive response.

Had contacted Lenovo customer care for laptop repair on 28/4/24 with case number [protected].Despite being on premium warranty, I have contacted customer care almost daily to look into this matter as laptop is crucial at my office, yet no response from their end.Just false assurance mail saying my issue will be resolved soon.Repent buying lenovo and am definitely not renewing my warranty with them if they are so callous....

NO BATTERY LIFE. Have to constantly put it on charge for use.

In my laptop Microsoft office not working. When login in Ms word, Ms excel, Power point these are not opened need product key for login

My pc is working too slow .What should i do for this case? I tired to make fast initially but it doesn't work properly and I am concern about this problem. Iwant to get rid of this problem as son as possible. pls dear sir or ma'am help me

I purchased one monitor from lenovo through filpkart. Within the warranty period it stop working. i register the complaints in lenovo helpdesk, They communicated that need to replace the monitor . after there is no communication from them. I mailed multiple mail to them, always getting some system generated mail from them, not a vaid response from them. almost 6 month i am waiting for the replacement for monitor. Also they close the ticket what i am raised by saying it is resolved. Could you please help for this?

Above lenovo desktop not start

I refer to a laptop available for sell on Lenovo store online.
Look at the photo.

The shipping date when I am ordering today 3-Jan-24 is 13-Jun-24 that is five months after order date.

Is this a joke? This is ridiculous. I contacted Lenovo support and they informed me that it will take that much time and they can't promise early delivery.
I can understand shipping by 13-Jan-24 in about 10 - 15 days but this is unbelievable.
Who is going to buy a laptop from Lenovo if this is how they perform?

There is a problem with the scrolling button in the Mouse.

Wi-fi and bluetooth not waerk

Hi Lenovo,

I bought this laptop in the year 2020. It was having a warranty period up to 15.10.2023. Before the expiry, we had noticed that the system was having issues with display, keyboard and speakers. Several repair requests were raised online to Lenovo but of no use. Finally, I got them replaced on 24.10.2023 (within warranty) after taking my system to a nearby service center. But to my misfortune, on November 1st, 2023, system displayed an alert message to "restart the device". While restart was in progress, suddenly my system got shut down and then onwards the display is not working. I can see a black screen always when in use. Checked the system by connecting it with another monitor and there it is working fine. So, I could confirm that the display of my laptop again got damaged. It's hardly just two weeks that I got the display replaced. Hence, I would request you to do the needful at the earliest to get the damaged display changed, absolutely free of cost.

Service Request # for your reference: [protected]

Enclosed herewith the snap of the present display.

Regards,
Lajish

I have ordered a latop and fully paid for it since almost 10 days.

I have been enquiring to them over phone and on email. However they are not able to provide any updates on the order status.

The support are not providing any additional inputs apart from standard anwser of we have escalated

Emails are not been answered

Social media on Twitter is also not responding to any query

For the last two months, I've been stuck dealing with frustrating issues on my Lenovo laptop. These problems include dead pixels on the screen, major screen bleeding, and a weird color change on the display when I touch the laptop's hinge. It's been a major headache, seriously disrupting my work and daily life.

Despite having technicians visit and swapping out parts repeatedly, the problems just won't go away. It feels like...

My name is hritik dhanve, my laptop has accidental damage warranty and I submitted it to lenovo service centre of Vashi, navi mumbai on 07/08/2023 for they said your laptop is approved for replacement on 05/09/2023 and you'll get DOA certificate within 2 days and it's been 14 days that I did not recieved the DOA certificate yet, I am college student and my college work is based on laptop and its been a month that I dont have my laptop.br...

I have purchased an Ideapad slim 5 laptop 15ALC05 (Serial No. PF3ZHA29, Product No. 82LN00JSIN) on 7th July from Lenovo official reseller via their website https://store.lenovo.com/in/en/marketplace/seller/profile/shop/847.

At the time of purchase a cashback of 7% was mentioned on the website on credit card payment. I have purchased this via Axis bank credit card and
it has been more than a month now and I have not received the cashback.

When I tried to reach to the customer care they told me to contact the store and store is asking me to contact Lenovo customer service.

2 Months back purchased, a Lenovo Laptop of Inv. No. 1214/23/S-3656 dt. on 10.05.2023. (Cost of laptop is 60, 000/-)

In the laptop, the USB port is not working properly and I raised complaining case ID No. : Case ID [protected] /[protected] and after 3 days of troubleshooting service personnel came and replace the New USB port. Instead of rectification, the system is dead due to motherboard failure.

Without informing...

I have a lenovo p15v laptop with comprehensive 3 yr premium warranty.
I had filed a complaint on[protected]:01 for loose control key and informed the agent that it is getting loose day by day and will come out.

The service engineer tried calling me next day, but I couldn't pick the call due to some issues. However, I tried calling them back but no one picked up the call again. Then I called back the customer service agent and she told me that this will not be covered under warranty. after couple of weeks my trackpad also started getting unresponsive for some of the functions. I again raised the complaint but again the same agent picked up the phone and denied the service. She told me to get the control key repaired first only then she will raise the ticket for the trackpad.
This is totally unacceptable. They are mentioning the manufacturing defects resulting into loose key and some unresponsive functions on trackpad as damages.

I purchased laptop from Lenovo website which got delivered to me on July 10th 9pm IST. On their website, in the product page it was mentioned that it will give a battery backup of 8 hours. But I’m getting only 2 hours of backup on an average. This is not acceptable. Before purchase I made lot of calls and chats with their agents, and everyone said it will have up to 8 hours of backup. Then I decided to purchase the product. I live in a remote village where power cuts are quite often hence battery backup is very important factor for me. When I raised it with them, battery has no issues and it’s working as per the design. I requested for refund of my money and it was denied. I reopened the case. Now asking again to perform few more tests and I am not ok with it. I need a REFUND.

Re: Lenovo Case [protected]

Hi,
My new lap top Lenovo was delivered to me on 06/5/2023, purchased through Flipcart.(Invoice #FADY[protected] dt 04/5/2023)
While trying to take my first Google meet call yesterday, i found the camera was not working and had to abort the meeting.
need urgent help to restore camera and on line meets workable.

regards
PMV NAMBIAR
Mob no 91 [protected]
Bangalore, white field