Link Intime Complaints & Reviews

I am a senior citizen, aged 79. I have provided ALL the necessary information for KYC compliance as requested by your office. This was required to initiate a grievance that I am hoping to get addressed over the last 5 years.

I am notified that several of my KYC particulars are rejected although I have provided all the necessary information:
(ISR-1, ISR-2 and cancelled cheque, SH-13, self attested PAN and Adhar) .

Why is my application rejected? I have included a cancelled cheque which I have signed with my name? Did you lose it? Did you check the envelope carefully before rejecting my application?

ISR-2 is duly filled out and signed/sealed by my bank manager at Indian Overseas Bank.

I have included self attested copies of my PAN and ADHAR.

Please evaluate carefully before rushing to conclusion that the information is incomplete.

I expect a prompt action and positive feedback that my KYC particulars are in order so that I can submit my grievance.

I have contacted many times and please show reasonable customer care to a senior citizen.

My Userid IN[protected] I am holding shares of sunpharma advance research but so far never received dividend. If Company is giving dividend pl check your records and release the amt. In past I recd information reg rights issue etc. .
Thanks
Meenakshi Malhotra

(1) have asked for blank forms for re submission of kyc
(2) have informed that password is not working
(3) no response on my mails

Dear Sir,

I have been repeatedly following up with Lin in Time Mumbai on email since 1st June and from 1st July onwards, Link in time is replying that response is ready and we will send the Hard copies to your address but no hard copies are being sent till 19th July. If I try Customer Service number then I have to wait for 15 minutes for my turn but when the turn comes the phone is disconnected.
What kind of Service...

Hi,

Please note that on 24th March 2022, you had already mailed us the following as a response to request ID for reference is RE513827.:

Dear Sir/Madam,
This is the reference to your below email,
Unit- L&T Infrastructure Finance Company Ltd.
Folio no[protected]
ISIN no-INE691I07224
Name- DINESH KUMAR AGGARWAL

Please note the NEFT request is forwarded to the payment banker for redemption payment and same would be credited into your given bank account in due course.

However, we haven't received any payment till date.

Please clarify on an urgent basis where is our money?

Unit: Aimco Pesticides Limited

Folio No: 0023999

Reference No: TM2196

I mailed you last week and got no response. I have completed and sent my Transmission application on April 12, 2022 and would like to know the status of my Transmission application...

Hello sir /mam recently I applied to campus actiwear ipo but I not able to get allotment but amount is not refunded till now so I request you to plz unblock mu amount as soon as possible ..
My application number[protected]...

Dear sir,

I have purchased bond 2012a on 24/03/2012 of rs20000/- each 1000 * 20. The details of bonds as under:-

Unit: L and T Infra 2012A Series 2 INE691I07307
ISIN: INE691I07307
Folio No: 23485532
Share Holder Name :- SATYAJIT GANTAYAT

I got an email mentioning the DD has been dispatched through speed post to your registered address on 24/03/2022 and the same has not been returned as undelivered by the postal authorities. ( Your request ID for reference is RE537172)

My residential address has changed now. I need to share the new address. I have been writing continuously but no one is responding.

Please do the needful.

Thanks,
Satyajit
[protected]

Always get a delivery failure message when we email them. The emails are however received by them. This we know because we received partial revert in physical post. They have however not bothered to revert on the other half of the email and there is no acknowledgement of the receipt the email either.

Also this is a Share Registering & Transferring Agent, who has only 3 hunting telephone lines and 2 customer service executives!!!br...

For last some months I have been communicating through link intime toll free number and emails but no response from the company.
my mother holds an old share certificate of Eicher motors ltd.
we need the new share certificate after split.
in last some months I have been trying to get a response from link intime but no response.
please revert back

Dear team

we have sended required documents for transfer of 5200 shares of infibeam company on

31/03/2022 with docket number
[protected] sky king courier

and also mark mail to ahemdabad branch also but still not resolving our issue as dated 12/04/2022

and not even picking up the call

kindly resolve our issue else it will escalate more n more

thanks and regards
naresh kumar
[protected]@gmail.Com
[protected]

This is regarding Non Receipt of Redemption for "L&T Infra Bonds - 2012A, Series-2 allotted on March 24, 2012 for 10 years". Folio 22736451
& 22736469

The maturity date of the bonds was March 24, 2022. I have been calling customer care since 4 weeks, buy I always end up hearing all are busy call later some time.

I have provided all needed documents at the time of purchase. However I wanted to know if any thing pending process redemption, but I not able to reach customer care. Neither they respond to emails or keep phone line free to attend calls. I am wondering how come customer lines busy for complete work hours.

Thanks,
Amar

I had submitted all the documents required physically through courier on[protected], but, account still not credited.

The consignment no is : Z73339153 through DTDC shipment

Your request ID for reference is RE496312...

Started discussion for infra bond closure warrant re-issue since the hardcopy of the sent warrant was expired. started first conversation on 16th Nov 2021. when i called on 24th dec they said your doc is oversized, please send a fresh one with reduce size (total doc size should not exceed 1 mb, sent 4 docs). got first ack on dec 24 2021 for the mail i sent. 24th Jan 2022 i called customer care directly, they said they will send the status on the same day through mail. 27th Jan 2022 i sent mail for asking status, but got only ack with different ack no for this mail with no other details. then i called on 4th feb 2022 to check the status, they were saying scanned docs are not clear, then i escalated in the same call, after this escalation i got mail on 4th feb 2022 saying received all docs and forwarded to concern department without mail from my side (wondering how come they received 24th dec mail re received on 4th feb 2022). when i called on 24th feb, you sent doc on 4th feb (actaully sent on 24th dec and no mail on 4th feb 2022) you need to wait for 21 working days, and when we counted it was just 20 completed and 1 day left.
Then top most reply got on 9th mar 2022 call, you gave on 4th feb, we will revert to you you need to wait. when i ask how much time, executive replied we cannot convey anything other than the above reply at this point of time.

mail snippet from last ack.
[protected][protected]
his is with reference to your below mentioned email, Please note, we acknowledge receipt of the scan copy of your request letter and the same shall be forward to our concern team. You will get the revert from them shortly.

In this regards if you have any query then feel free to contact us.

Regards,
PAS
Team Helpdesk
Link Intime India Pvt Ltd
C-101, 247 Park, L.B.S. Marg, Vikhroli (West), Mumbai – 400083
Tel:[protected] /[protected]
Fax: +[protected]
Email: bonds.[protected]@linkintime.co.in
Website: www.linkintime.co.in

[protected][protected][protected][protected]

Dear Investor,

This is an acknowledgement in response to your e-mail. Your request ID for reference is RE496125.

To serve you better you are requested to mention Unit Name, ISIN No, Folio No / DP-CLID, Name of registered bond holder, type of request in the subjection line of the email, which will certainly help us to attend to your request in one go.

( for e.g.: ABC Company Ltd - INE111X01001 - Folio[protected] Ram Dashrath Verma - Non Receipt of Interest / Redemption)

We may draw your attention to the SEBI Circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021, and clarification vide Circular No. SEBI/HO/MIRSD/MIRSD-RTAMB/P/CIR/2021/687 dated December 14, 2021 issued by SEBI, which states that “From January 1, 2022, the RTAs shall not process any service requests or complaints received from the holder(s) / claimant(s), till PAN of all the holders, Address with Pin code, Email id, Mobile no, Bank details of the first holder, Signature and Nomination documents/details are received”. You are therefore requested to submit relevant Forms for registering/changing KYC details and Nomination viz., Forms ISR-1, ISR-2, ISR-3, SH-13, SH-14 are available on our website https://www.linkintime.co.in – Resource – Download- General -Format of KYC.

If your bonds are held in Demat form, you are requested to update the above details with your Depository Participant.

In case your query is pertaining to upcoming redemptions / interest on the securities, you are requested to visit our website wherein requisite payment schedules are available for your information: https://www.linkintime.co.in - Resource - Download- General -1st Quarter 2022 interest & redemption dates for bonds.

Thanking You

Team Link Intime

( This is an automated response sent to all emails received at our end, do not respond to this acknowledgement )

[protected][protected][protected][protected][protected][protected][protected]

My L & T Infrastructure Finance Company Ltd Bonds 2011B Series got matured on 10.01.2022. Company has issued warrant but undelivered due to my transfer at Paradeep (Odisha). I have send mail to linktimeto credit maturty amount in saving Bank account.
Deatils -
NAVDEEP GUPTA
L & T Infrastructre Finance Company Ltd Bonds 2011 B series
Folio No[protected]
Certificate No -313488
Maturity date - 10.01.2022

Reference ID
RE490979
RE494737
RE507569
RE511627
I have sent all the necessary documents physical thru courier, Linkintime team acknowledged they have received the documents, but they have not processed the request, it is been 2 months over bond matured and multiple requests raised. But no ETA.
Please let me know the status asap

Hi Have submitted all teh relevant documents 20 days back and still your back end team has no idea when it gets update, have raised 4 mails but not even a single revert back from your side.

Ref No : RE504016 _ Ref No : RE504580 & Ref No : RE504775 _ Ref No : RE509676 _ Ref No : RE510522 _ Ref No : RE514108

Please help me in getting the bank account update asap as the redemption date is nearing..

Inspite of two mails to linkintime for guidance on changing account no. for redemption warrant received for L&T infra bond, there is no proper response. Also no one takes call on their given helpline number ever where you can get to know the process.

The reply on second mail is same as first - exact duplicate. Wonder if they at all read the mails to give a specific response to address the complainant.

Please help as I am unable to submit the warrant as it bears my earlier account details which has been closed.

Thanks in advance.

Deepak
Mobile [protected]

I went to the Baroda office for enquiring about my dividend payment of Alembic Phatmaceutical shares. Folio number 0061473. I was told that the same has been paid in 25th Jan 22. When I asked as to how much was the dividend paid so that I can tally with my bank statement, I was rudely informed by the Male service personnel that they don’t have this information. I think that information would have been available with him. Even in my previous visit that man was rude. The lady at the reception was polite. Please look into behaviour of that person. I did not get his name as your people don’t have a name batch on them .

My father Mr. HariRam Sharma received a cheque of amount ₹ 42, 570 in the month of April-2021. Below are the details of the account and cheque.

L&T A/C No:[protected]
Warrant No: 192889
Client ID No: 10534011
Cheque No: 152258

This cheque had a validity of 3 months only, but due to Covid's 2nd wave and multiple house members getting infected with Corona, the cheque withdrawal got delayed by more than 3 months.

Requested LnT Infra Bond department to deposit the amount directly through NEFT.

For this I had sent multiple emails to Link Intime email ids (below mentioned) as well.
bonds.[protected]@linkintime.co.in
ajit.[protected]@linkintime.co.in

I have provided all the details that were asked for in November 2021, and still haven't received any response.

Every time I call on the number +[protected]Extn: 2107), either its not answered initially, and if answered, Mr. Ajit Patankar is always on leave on that day and I am asked to call the day after to follow up.

It has been more than 3 Months now since I raised this issue with Link Intime but I haven't received any satisfactory response.