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L'Oreal Complaints & Reviews

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Updated: Nov 24, 2025
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C
Charleen
Dec 23, 2022
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Address: 80 Rockledge Loop, Torrington CT.

I live in Torrington, Connecticut. Many of the hair salons in, and around Litchfield County use Redken and L'Oreal as their color line. Halo Salon in Burlington, CT. (Redken) DPZ Salon, Bantam, CT (L'Oreal), Hair Dr's, Torrington, CT. (Redken), Hair by Design, Torrington, CT (L'Oreal).

My first experience with L'Oreal hair color was at DPZ Salon in Bantam, CT. I would leave with a migraine, itchy scalp, puffy eyes. These symptoms would persist for two to several days. My hair was dry, damaged and unmanageable. I continued to communicate with the stylist and let her know of my symptoms. She would say she had never heard of such a thing. She stated she had been using the L'Oreal product for years and had never received one complaint. The cycle continued and I succumbed that I was having an allergic reaction to the product.

I made an appointment at Halo Salon in Burlington, CT. They are a Redken Salon. I let the stylist, and the salon owner know that I have had an allergic reaction to L'Oreal in the past. The stylist assured me they use Redken and there was no correlation. The stylist applied the color, she ran out product and had to mix a little more to finish. She came back and applied the second mixture to the right side of my scalp. As my color was processing my scalp began to itch and burn on the right side. Shortly after leaving my appointment, I developed a migraine, puffiness around my eyes, some swelling in my lips, and dizziness. That evening I began researching Redken and L'Oreal to determine what the correlation was, I learned that L'Oreal and Redken were under the same company. I returned the next day to let the salon owner know of my allergic reaction and my concern for the products and the ingredients. The salon owner told me there was no correlation between Redken and L'Oreal. I requested to speak with her Redken distributer. She stated that the Redken representative was fired and there is not a rep that visits her salon. The salon owner stated that she purchases her products from a local beauty supply store.

The Redken, and the L'Oreal salon hair color have a strong odor of ammonia. As a last resort and final attempt, I visited the Hair Dr's yesterday in Torrington, CT. They are a Redken Salon. I did not let the stylist know I have had an allergic reaction in the past to these two products. She applied the hair color. The strong chemical smell was present. Fast forward, I sit here with puffy eyes, and a slight headache.

I am writing to educate others, and to see if anyone else has had the same experience with these products. I firmly believe it is the responsibility of the stylists to inform the consumer of the toxicity levels, and chemicals in the products that are being applied to our bodies. They are promoting 1 product. The Salons proudly market themselves as a "Redken Salon" or a "L'Oreal Salon." However, they know very little about the company, the line, and/or the potential risk of promoting Redken and L'Oreal as separate entities.

My email address is [protected]@yahoo.com, to discuss further.
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    F
    Dec 16, 2022
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    I used hair excellence black shade cream but the result was not acceptable. I applied on my hair and dried it for 2 hours but I could not see any change in my hair. It gave me very bad result. My grey hair was same as before even after removing it from hair cream. There was no effect of black cream on my hair. I am disappointed with your product. Bad product.
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      E
      Eee Andy
      Aug 19, 2022
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      For a company that makes billions of dollars I can't understand why the gloves provided are so cheap it's very frustrating when u go to colour Ur hair and the gloves break not any that would it kill u to make them a little bigger.
      It's really disappointing I have the colour ready to go and no gloves
      So what am I suppose to do now
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        B
        Balkrishnas
        from Mumbai, Maharashtra
        Aug 10, 2022
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        I purchased loreal paris compact from life style, Pheonix mall, Kurla.After payment I got a link about customer rating, the sales girl named Rabia took the link from me and Rated herself, customer rating are given by customers and the compact was so bad I tried to return but she's not accepting.Please take up this issue sales girl don't have rights to rate themselves.
        I'm adding sales girl details.
        Rabia-[protected]
        L'Oreal customer support has been notified about the posted complaint.
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          K
          Kathy Porinchak
          Jun 25, 2022
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          Address: 735 PROSPECT STREET

          I have been using your BB cream (light/fair) for several years as my go to foundation and absolutely love it. HOWEVER, the current tube I have leaves small dark brown spots on the surface of my facial skin and I have to wipe these away every day. They look like spots of dirt on my face. I bought another new tube and tried it, but unfortunately it is doing the very same thing. Was something changed in the preparation or ingredients used? I hate to switch products but this is requiring an extra step and extra time each day. I appreciate your checking into this. Thank you.
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            V
            Vir..
            Jun 16, 2022
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            After having hair smoothning within 1 week my half hair turned hard, rough and they looks like wire. They get attached with other hair and did not apart even after shampoo, conditioner and syram, and if I try to solve it they break from root or from middle part .
            And though I have done this treatment with kerasmooth my harifalls in bunch like cuttend hair . And also there is inching in my scalpe
            +2 photos
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              A
              Annir
              from Kottayam, Kerala
              May 13, 2022
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              Address: loreal xtenso

              Hii.i am a regular user of loreal products and i was satisfied but.recently i bought this item from Amazon..i think the product is not genuine.Smell of the conditioner is really bad..it smells like an heavy chemical..and makes my hair very dry and rough also have severe hairfall after using this.
              +2 photos
              L'Oreal customer support has been notified about the posted complaint.
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                S
                Santana Choudhury
                Apr 7, 2022
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                Address: Manufacturing company- lower parel, mumbai

                Bought a pack of loreal Paris excellence creme from a nearby chemist shop ( kunal medicoes, rk puram sector 6, New delhi) on 3rd April.

                Today on 7th April, unpacked to apply. Surprisingly the developer bottle has about 20ml of liquid. Upon informing this to kunal medicoes, they advised me to call customer care.

                The customer care no printed on the pack does not work

                Searched in Google, the no there also says a wrong no.
                I hope there is someone who is there to read this . Because all proved fake till now

                Thanks
                +2 photos
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                  annam palporul
                  Feb 13, 2022
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                  Address: ANNUR TO COIMBATORE ROAD,NEAR POLICE STATION, OPPOSITE TO RAJAGOPAL HOSPITAL,ANNUR,COIMBATORE

                  I am ANNAM DEPARTMENT STORE AT ANNUR . COIMBATORE DISTRICT PINCODE 641 653. L "Oreal shampoo don't supply in our shop . this area distributors not come in our shop. immediately this product all type supply in our shop
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                    J
                    JustaMea
                    Feb 6, 2022
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                    Is there a way to get coupons to make up for terrible cosmetic products? I just bought a lash blast clump free mascara from Loreal, and although it does go on smoothly/clump free, it begins flaking off terribly in just a few hours of wearing it, despite that I haven't touched my eyes at all. I've never had a mascara flake off so obviously and so quickly as this one. Normally this happens after you've fallen asleep with makeup still on, and slept on your face to make it flake off this badly. I want to try other products but I'm so tired of spending money on products that don't work (simce the stores don't allow exchanges or returns on cosmetics).
                    L'Oreal customer support has been notified about the posted complaint.
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                      S
                      Swa s
                      Jan 22, 2022
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                      Website: www.loreal.com/en/india

                      I’ve purchased L'Oreal Professionnel Inforcer Strengthening Shampoo with Vitamin B6 & Biotin, Serie Expert on 28.11.2021 from a popular e-commerce app, which, obviously makes the product i purchased is genuine. I bought this with the hope my break will be stronger with each wash and makes it smooth as per their contents, but ended up with severe hair breakage and never doubted this product due to my blind belief on loreal products as im a long term customer of their brand. But this has severely disappointed me and i started loosing baby hairs too. Im now planning for other treatment for hair under a trichologist due to the extensive damaged caused by this product on my easy going hair. I cant believe this product changed half of my hair texture in a month’s use and made the bond very weak. Very disappointing formula.
                      +1 photos
                      L'Oreal customer support has been notified about the posted complaint.
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                        H
                        Heidi May
                        Dec 29, 2021
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                        I have purchased (24 Dec 2021) Excellence HiColor Violets for Dark Hair Only H-18 Deep Violet for the last 3 years with absolutely no issues until this last purchase. Mixed as I usually mix and started applying - soon realized that the "violet" color NORMALLY get was not there it turned my hair RED/DARK BROWN.

                        verified both the interior/exterior packaging match - number on both packages matched.

                        Have pictures for the packaging, color of hair, etc - this is NOT what I expect from a trusted professional hair product.
                        Dec 29, 2021
                        Updated by Heidi May
                        Definitely not Dark Violet

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                          L
                          from Delhi, Delhi
                          Dec 19, 2021
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                          I used the Loreal hair color but it did not work. My hair is as it was before I colored them. I used this product for the first time and very disappointed as it cos me Rs.550 which is not a small amount for me.
                          +1 photos
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                            LBG
                            Nov 20, 2021
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                            I purchased Age Perfect Micellar Water specifically to remove a limited amount of mascara from my eyes. Unfortunately, it does not achieve this at all. I have followed the instructions, and at first it appears to have succeeded. My thoughts were at first that adding cream to my face after cleansing encouraged residue to appear. However, leaving it entirely clean the mascara still reappears at the bottom (under eyes) - causing a light panda eye finish. I have restarted the process, just in case I wasn't thorough enough in the first place, but it still leaves traces of grey.
                            My skin is mature. I don't like over use of chemicals and am especially careful not to stretch the skin too much around my eyes, but as previously stated, I have followed the instruction without getting the results.

                            Can you possibly suggest another product that would be effective, with a one application?
                            Many thanks
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                              W
                              worldofglam
                              from Ambikapur, Chhattisgarh
                              Nov 18, 2021
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                              Dear Sir /Ma'am,

                              Dear Sir /ma'am,
                              I am very sorry to say that the company executive of loreal is not responding and receiving call.His name is 'ANSHUL PATEL' based in Raipur he supposed to be looking after entire chattisgarh .. We are not happy .He seems to be not interested in adding more customers to.loreal club..Seems that he is only bothered about his home take away salary.
                              We are a new salon 'Deepti's world of glam' in ambikapur chattisgarh and would want to buy loreal items .His not attending us is pulling us towards buying other brands
                              Please see to it and deal strictly with such executives.He spoke to me once and I had asked him the schemes after which I never ever received it in last 1 week and he never receives call also and has not replied to my messages.
                              Totally dissatisfied with services of loreal executive MR ANSHUL PATEL RAIPUR CHATTISGARH..
                              Please help.us out with loreal details.
                              Regards.
                              Jagjeet singh hora
                              Deepti Arora
                              Mob. [protected]
                              File attached for proof.No response from your executive.
                              +1 photos
                              L'Oreal customer support has been notified about the posted complaint.
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                                Riti Garg
                                Oct 19, 2021
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                                I m a loreal customer Seema Agarwal and I m highly disappointed by your services. I have taken a package of loreal for Rs. 600 and initially it was told to me that 1 year validity will be there for the package but after going to the parlour I got to know that the validity is 6 months only.
                                Moreover the services given by you is really poor. I will never recommend someone for Loreal.
                                I want your response regarding this otherwise I can go to the consumer court also.
                                Oct 19, 2021
                                Updated by Riti Garg
                                I want your response as soon as possible
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                                  Palash Kanti Karan
                                  Oct 17, 2021
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                                  Address: Sankos tea Garden, Newlands, Alipurduar

                                  Dear Sir/Madam,

                                  I write to lodge a complain against the L'Oreal authorised salon situated at Barobisha, Alipurduar, West Bengal.

                                  The authorised persons advised us to buy a L'Oreal hair fall treatment kit from them which will cost Rs 2600. I have paid the amount through Google pay instantly on 1st of October 2021 vide upi transaction id[protected]. However till 15th of Evening we have not received the product. the person in charge of the salon was repeatedly misleading me regarding the product and Atlant he agreed to pay back me the amount I have paid for the product.

                                  Since, today evening he had not returned my amount and again started misleading me with all sorts of funny excuses.

                                  I would be grateful, if you could kindly intervene in the above mentioned matter to resolve the issue at the earliest.

                                  Yours faithfully,

                                  Palash Kanti Karan
                                  [protected]
                                  +1 photos
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                                    Thaddeus Stevens
                                    Oct 12, 2021
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                                    Address: 9638 Craighill Drive, Bristow VA 20136

                                    I ordered eyeshadow and the product came in cracked from the inside, so it is not useable. Can you send me a new product, or refund me the price of it?

                                    Info: Infallible Eye Shadow 899, Endless Pearl, 50T220
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                                      Gurwinder Mishra
                                      Oct 10, 2021
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                                      I have used Loreal hair color which has left marks on my forehead which i assumed will fade away but they are not lightening at all . Enclosed the photo of my forehead for more details. I need help to get rid of the same as it has ruined my face. Treat this urgent please
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                                        Muskan2199
                                        from Kanpur, Uttar Pradesh
                                        Oct 3, 2021
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                                        I purchased a big bottle of the shampoo and within 2 weeks of its use, the nozzle started malfunctioning due to which the product gets wasted everytime we try to use it. the tip has come off on its own and is not working
                                        L'Oreal customer support has been notified about the posted complaint.
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