| Address: Dombivli, Thane, Maharashtra |
Date:[protected]
To,
The Officer,
Consumer complaints.
Subject: Complaint of harassment against MSEB, the electricity provider.
Dear Sir/ Madam,
I, the undersigned, am the resident of Dombivli E, Thane, Maharashtra and the consumer of the domestic electricity supplied by the MSEB, to our home. Our consumer ID no is[protected].
This is to kindly bring to your notice that in the month of June 2024, MSEB issued the monthly bill from the period 15th May to 14th June. In this bill, the previous reading of the meter mentioned was 8606 units and the current reading was not indicated, and they mentioned that the meter is faulty. However, they considered consumption of 344 units and charged the bill amounting to Rs 4540/-.
When we received the above bill on 20th of June, the same day we checked and observed the meter. It was functioning and the reading was also showing. The current reading was 8966 units.
We immediately raised the complaint on the mahavitaran app for the same and insisted on inspection of the meter. We were informed that there is no need of inspecting the meter as the reading is showing and we were asked to pay the bill. We paid the said bill on the 29th June, 2024.
In the month of July 2024, when again the bill was issued on 20th July, for the period of 15th June to 14th July, the previous reading was again mentioned 8606 units and the current units 9067 units and the bill was charged for total of 461 units consumption, amounting to Rs 6890/-.
Again, we raised the complaint on the mahaviataran app for the wrong bill. We were told to personally visit the MSEB office on the working day with the bills to rectify the error in bill.
Few Points we would like to highlight.
1. In the bill of June 2024, if the meter reading was ok, why it was mentioned as meter faulty.
2. Even if we highlighted the issue immediately in Jun 2024 and they replied that the bill will be issued as per the meter reading in the upcoming billing cycle, they issued two months bill.
3. Again, when we raised the complaint online, why we were asked to visit the office personally, if all the details are mentioned in both the bills and there is a provision of accepting the complaints online. It becomes difficult to take the leave from our work and to run after them in rainy days, to highlight and rectify their silly mistakes.
4. We visited the MSEB office by taking a leave on 23 July 2024. They accepted our complaint and informed that you will receive the new message of revised bill by next day. But still the changes have not been made and it is not feasible to visit them personally again just to remind them of their duty.
Looking the above scenario, we would like to highlight that the MSEB department works very lineantly and that too in this digital age where such problems could be solved very easily in a very short time. They do not value the human time and energy and the efforts that are to be taken to be after them.
We request you to please take serious action against them and we would also like to have compensation for their unacceptable and casual approach.
Thank you,
Kaushik D. Mistry
+91-[protected].
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