Max Life Insurance Complaints & Reviews

Dear Customer,

We have already dispatched a letter to you through courier responding about your queries.If you have any further queries, please write to us at http://www.maxlifeinsurance.com/contactus/write_to_us.aspx.

Regards
Max Life Insurance

I HAVE POLICY NO[protected] &[protected] PLEASE PROVIDE ME STATUS AND VALUE PRESENT OF MY POLICY MY E MAIL ADRESS IS [protected]@gmail.com

I HAVE A POLICY[protected] I WAS DEPOSIT THE RENEWAL ON 26/04/2012 BUT I DON'T GET ANY PREMIUM RECEIPT PLEASE PROVIDE ME THE LAST PREMIUM RECEIPT MY E MAIL ADDRESS [protected]@gmail.com


REGARDS,
TILAKA MONDAL

I WANT CHECK MY LAST PAID PREMIUM

I HAVE A POLICY[protected] I WAS DEPOSIT THE RENEWAL ON 31/08/2012 BUT I DON'T GET ANY PREMIUM RECEIPT PLEASE PROVIDE ME THE LAST PREMIUM RECEIPT MY E MAIL ADDRESS [protected]@yahoo.co.in

policy bond not received

my policy no. is[protected] repayment of policy bond not received till date from 16 dec 2014

i saraswati sahu, i have my policy number[protected], and i want my premium receipt that paid on 2016 ...can u please help me out send my premium receipt on my g mail account for my future use ... my gmail account is
[protected]@gmail.com

policy number[protected]
DOB-28/04/1965
Start date -15oct 2015
maturity date - 21oct 2022.

thank you.

gmmakwana policy no=[protected] i want chek my last paid premium

Policy bond not received v I Dr sanjay ramshe murgud I was paid first premium of term insurance in March but do not receive any policy document till date phone no [protected]

Jyoti Hooda

In order to understand you better please visit your nearest Max Life Insurance Brach with policy pack or Call me on the given no

Thanks and Regards
Indranil Bhaduri M.Sc
Insurance Agent and Trusted Advisor
Max Life Insurance
Delhi
Motinagar
IRDA License No:[protected]
Mobile:[protected]

MAX NEWYORK LIFE INSURANCE — REFUND PREMIUM DUE TO WHICH WRONG INFORMATION

Dear sir/madam,

I hold a pension plan #[protected] from maxnewyork life insurance and the harassment started,due to this now I am mentally disturbed.
I was approched by maxnewyork life insurance pesion plan through their agent Mr.Praveen Arora & manager Mr Mukesh at their Ghaziabad office.
They convinced me that this policy is the best policy come first time it's feature is 100% allocation no other charges,hence I agreed & paid them two month advance premium of Rs3000/- (@1500/pm) as desired by him,with tenure of 20years.

After paying premium and confirming that the cheque have passed through from my hdfc saving bank a/c no.[protected].when I told to agent for my policy bond.
he told me do not worry when he come then i will give you.in between I saw in policy status on internate, that I have shocked Rs 470/- deducted from my first premium,I told ther agent & manager,he replied it's deducted in first premium only,so on his behalf I signed bond reciving,but I saw next month premium Rs 470/- also deducted.

Since these information given to me by agent was wrong, I feel cheated by him,due to which I have to loss my two premium invested

So I want to get the amount which I have deposited as premium,since I have already surrendered this policy on date 20th July 2010

Thanks & Regards,
Bharat Bhushan
[protected]
[protected]@yahoo.co.in

my policy no is[protected] and[protected] i was giving request for change of date of my birth
but i cannot get any information so please provide information otherwise i complain to i.r.d.a.

My policy No. Is[protected] Please Refund My Policy Amount.

epf related

Really surprised why PF-PN-11332 which reflects on the payslips is not found in epfo website. Is the organisation manipulating the pf accounts of the employees!!

We should organise against such type of fraud companies and start movement in facebook to give awreness of such frauds of multi national companies

I am holding their policy no.[protected]. I am paying my premium from last 5 years . I had decided to surrender this policy due to monetary constraints. Their customer care executive is replying that I will only get 30% of the total premiums paid. Is there any legal action possible against this company for fraud. There should be zero star rating for such companies.

Dear Customer,


We have noted your concern. Our customer service representative was trying to contact you at [protected] however could not speak to you.
We request you to please provide us the suitable time & an alternative contact number to call you to address your concern.

Sincerely,
Max New York Life Insurance

Dear Customer,


We would like to inform you that basis the Proposal Form submitted by you, the Company issued the above mentioned policy with effect from Feburary 04, 2004 for an annual premium of Rs.8022.00 The Policy Documents comprising of the Policy terms and conditions and copy of the original Proposal Form submitted for this policy was delivered to you on time.

Moreover, as per the policy guidelines if premium is not received by us by the end of the Grace Period, the Policy will lapse. If the Policy has cash value then it will be subject to Non Forfeiture Provision, elected by you in the Proposal Form or as per your subsequent request, in writing, from the due date of such unpaid Premium. All Insurance cover will end at the time of lapse if the Policy has no cash value. We must receive such notice, in writing, no later than one month from the date of expiry of the grace period

To this effect, we express our inability to cancel the policy and refund the total premium paid by you.

Sincerely,
Max New York Life Insurance

Dear Sir,
I am having policy number[protected] of Max Newyork Life Insurance Policy . I bought policy in 2009 and paid the premium till 2011. Because of some reasons I was not able to continue the premium after that. Now I want to withdraw the amount. Kindly advise what to do? My. mobile No. is [protected].

With Regards
ViJAY kUMAR THAKUR
H-64-B, M.I.G.FLAT
SECTOR-22
NOIDA-201301
UTTAR PRADESH

Dear Sir,
I am having policy number[protected] of Max Newyork Life Insurance Policy . I bought policy in 2008 and paid the premium till 2010. Because of some reasons I was not able to continue the premium after that. Now I want to withdraw the amount. Kindly advise what to do? My. mobile No. is [protected].[protected]@yahoo.co.in

With Regards
Amarjit Singh Gill

Dear Sir,

I am having policy number[protected] of my son and issue date is 17 mar 2011. I have paid last 2012 premium and now the due date is 17 mar 2013, but I can arrange the payment till 27th Mar 2013, so, what is the grace period after due date, Is there any late payment charges or no, please reply me. And I also want to know the details of my son policy. so, please contact me on [protected] or [protected] or mail me on [protected]@hotmail.com

Dear sir i have started policy Dec 2008 now i wants surrender my policy. policy no.[protected] mob.no.[protected]

Dear Mr. Sagar,

Thank you for writing into us. Our customer service representative has already been in touch with you to resolve your concerns. Should you require any further assistance please feel free to write to us at [protected]@maxnewyorklife.com"

HOLE LIFE COVREGE

I AM WANTED POLICY STATUS
MY POLICY NUMBER : #[protected]

YES

Hi Karunakar,

You had applied for a license for being an agent advisor with Max New York Life Insurance under the said URN. However since you did not attend any training nor did you appear for the examination the URN has been removed from the IRDA website. You may want to check the IRDA site and take it further from there.Hope this helps

Sincerely
Max New York Life Insurance

Dear sir/ Madam, I have successfully completed training program for Max Life Insurance Company Limited, but can not . appear irda exam because I applied with max new york life vide URN No. MAXI[protected] but I have neither attended training program nor appeared in exam for max new york life insurance. In this context, I approached max new york life insurance branch, How rah for cancellation o[censored]rn issued to me by them but I didn’t get any response from them. So in this regard I need your help please help me for cancellation my URN No. MAXI[protected] as soon as possible so that i can appear for irda exam. Looking forward for your early response. Thanking you yours faithfully, Arumugam S

Regards
[protected]@gmail.com

Dear sir/ Madam, I have successfully completed training program for Max Life Insurance Company Limited, but can not . appear irda exam because I applied with max new york life vide URN No. MAXI[protected] but I have neither attended training program nor appeared in exam for max new york life insurance. In this context, I approached max new york life insurance branch, How rah for cancellation o[censored]rn issued to me by them but I didn’t get any response from them. So in this regard I need your help please help me for cancellation my URN No. MAXI[protected] as soon as possible so that i can appear for irda exam. Looking forward for your early response. Thanking you yours faithfully, Arumugam S

Regards
[protected]@gmail.com

NOT GETTING ORIGINAL INS PREM RECPTS FROM HO, REF : POLICY NO. :[protected], NAME : TANMAY MONDAL.([protected]@gmail.com)

Dear Sir,

Life insurance is for long term savings and protection. It would not be correct if looked at otherwise. Smart Steps is a ULIP which is linked to the performance of the equity market (depending on the funds chosen by you) and hence subject to its ups and downs. At the time of your investment, the markets was performing adversely. However, that was only a part of the cyclical nature of the markets. One must keep in mind that over a longer time by investing every year the ups and downs of the market fluctuations are averaged out. This is also known as 'Rupee Cost Averaging'.

We are sure you would have bought the plan keeping in mind a long term goal for your child . To realize the true potential of a life insurance policy we advice that one must stay invested for the entire duration of the policy.

Sincerely
Max new York Life Insurance

Kalpana( Nainawati) Doshi
15, Gayatri Nagar, Sector-5, H.M., Udaipur
Ph. No[protected]R), [protected](M)
13 Sep’2012
To,
The Manager,
Consumer affairs Department,
Insurance Regulatory and Development Authority,
9th Floor, United Towers,
Basheer bagh, Hyderabad

Subject: For complaining of fraud against Max Newyork Life Insurance company
(Policy No. :[protected]

Dear Sir,

With reference to above subject, I would like to say that I took an insurance policy of Max Newyork Life Insurance in 2008 for Rs. 25, 000. At the time of inception of the policy I am being told that I have to pay only three premiums in these policy and after completing three years I can withdraw our amount with handsome returns.
But agent, Mrs Nitu Lalawat(Agent Code : 210525) slyly & with greed, filled the column for the term of policy as 'annual' in which I have to make minimum three annual payments. This she did it only to get huge commissions.
Today, when I ask the policy NAV, I found the fund value as only Rs 61000/- against the deposited 75, 000, means a total loss of Rs 14, 000/=
Except to this when I went to surrender my policy, the co. informed me there will be 35% deduction too of total value since I didn't pay five minimum installments. Sir, I 've been inhumanly cheated. I am unemployed and financially poor; I can't bear this huge loss(14000/- + 35% of 61000/-).
Further I was not informed of the exorbitant charges the co. levy on my investment.
Sir, my request is to please take action against this fraudulent company. Since they hide the fact & do incompetent practice. Also they exploit the poor people like us.
Please sir, take strict action against Max Newyork Life Insurance.

Pl. do the needful at the earliest in this regard.
Thank you very much in advance & look forward for your immediate and favorable response on the issue.

Regards,
Kalpana Nainawati
[protected](M)
Email: [protected]@yahoo.com
Date: 13 Sept’2012

Ye sali choti compani hai...lut rahi hai logo ko...mera bas chale to salo ko maru pakad pakad ke...
Harami kahi ke...sale bhikhari...katora le ke bhikh mango na bas stand & railway stn par...

Ram Lal

Dear Mr. Kothari,

We wish to bring to your notice that your policy was bought on the 29th of August 3002 and since the policy is outside the freelook period we are unable to refund the amount. Also please note that the policy has lapsed due to non-payment of premium since 29th August 2007 and is also now outside the revival period.

Should you have any further query please feel free to write to us at [protected]@maxnewyorklife.com"

Sincerely
Max New York Life Insurance

Dear Sheetal,

We have noted your concern. Can you please email us your contact details at [protected]@maxnewyorklife.com, so we connect with you to address your concerns in detail

Sincerely
Max New York Life Insurance

From: Service.[protected]@maxnewyorklife.com <Service.[protected]@maxnewyorklife.com>
Subject: complain from an agent GopalanRamani 412735
To: raghava.[protected]@maxnewyorklife.com, Lily.[protected]@maxnewyorklife.com
Cc: ramani.[protected]@yahoo.com, Shrinivas.[protected]@maxnewyorklife.com, Harbhajan.[protected]@Maxnewyorklife.com, Mohandas.[protected]@maxnewyorklife.com
Date: Wednesday, 22 June, 2011, 11:24 AM

-------- This memo is classified Public --------


Dear Raghava/Lily ,

GopalanRamani
412735

Request you to go through the mail from an agent below and take the required action as agent is very upset and escalating this in HO helpline .

Please get the call back arranged for an agent and keep us updated with the status.

Regards,
Purnima Sah
Customer Services

From: Ramani G <ramani.[protected]@yahoo.com>
To: [protected]@maxnewyorklife.com
Cc: service.[protected]@maxnewyorklife.com
Date: [protected]:44 PM
Subject: Re : My Agency and other issues of cancellation




Dear Sir/Madam,

I m profoundly aggrieved and disturbed by the fact that Hyderabad Office at HYDGO1 led by Harbhajan Singh is so callous about the way the office is run.

I took 6 policies on my name and two for clients.

Due to unforeseen circumstances and reasons that my marriage is on the cards i wanted to withdraw 5 policies of mine.

Mr. Harbhajan Singh is letting me cancel the policies and wants me to resign the agency.

I have been very serious and sincere in all my efforts to rpocure wonderful business for Max New york Life Insurance.

I have also joined our sister concern Max BUPA and that was one of the reasons i feel Harbajan singh is against me(fact) and apart from that 'the number of cases being lower than other branches of India' in case i withdraw my policies.(assumption).

The fact that i joined MAX BUPA enraged him to such an extent he openly challenged that I would fail in MNYL in front of the BCS session.

Also he insulted me that 50,000Rs is paltry sum for marriage, my would be girl asked 'why did you tolerate such an insult"

MY HUMBLE REQUEST TO YOU IS SCRUTINISE YOURSELF IN TERMS OF THE ETHICS AND PAPER ADS BEING PRINTED OFFERING 2LAKHS AS INCENTIVE AFTER TRAINING ( DECCAN CHRONICLE A LOCAL PAPER)

I have already sent my policy docs to Gurgaon office for cancellation and any decision you may take i will abide and will be binding on me.

Thanking you

Sincerely

Ramani Gopalan
[protected]

Till date i havent recd any notification from max new york life company it is 15 days and today there are telling me they have not recd any cancellation letter from me..............how sad
i request evryone citizen of India living in India or abroad to be very wary of this company as it does not keep its promise..................iam posting this as service to the nation

Dear Sir

We have noted your Concern and will ensure that the matter is looked into..

Incase of any further queries/concerns please mail us at [protected]@maxnewyorklife.com

Sincerely
Max New York Life Insurance

I totally agree. I am depositing 20000 from 2008 (total 60, 000). Still as on date amount is only 52000. They are deducting so much that I am unable to make any gains. This company is really fraud. When I speak to customer care they say that its all about NAV.

Dear Sir/Ma'am,

We have noted your concern. Please email us your Policy number and Contact details to [protected]@maxnewyorklife.com, to help us better understand your concerns and address them.

Life insurance is a long tern savings and protection tool and hence should not be evaluated over a short term period. To realize the true potential and benefits of a life insurance policy one must aim to see it through its term. The illustration provided along with the policy document gives a fair assessment of the expected returns.

Sincerely
Max New York Life Insurance

Mr Max NewYorrk Life Insurance,
I talked to many executive and customer care, but it did not worked. By now I feel, my money has became ZERO, since you will deduct your 2nd and 3rd year allocation charges.

Request all the people from Max Newyork, think if this would have been your money.

-MSK

Dear Customer,

As per our records, your policy pack has been delivered to your correspondence address via First Flight courier. However, we would be happy to resend a duplicate policy pack for the above-mentioned policy. Our Customer Service Executive will connect with you at the earliest.

Support Team
Max New York Life Insurance

Dear sir/mam

I Mahendra kumar Arya policy holder of max new york life insurance co. ltd.
my policy no is[protected]. life maker platinum-risk element, issued on dt-15-MAY-2009
at yet i don't have received policy pack and no information received last three years. so i want to cancel my policy from that insurance company. kindly send my deposit money with interest. what is the process for that.

thanks & regards

Mahendra kumar Arya
email id: [protected]@yahoo.com

Dear Mr. Arya,

We have been trying to get in touch with you on your phone number as per our records, which however is invalid. We would request you to please let us know your contact details to help us address your concern. You may also mail us at [protected]@maxnewyorklife.com

Yours Sincerely,

Max New York Life Insurance

I was receiving your policy[protected] in 1st time on dated 25.7.11, after 3 years, as per 15 days refund policy, Iwas written application summit in your office.kindly refund my money with 3 years interest.

Further to the above complaint-smart steps plus unit linked policy no[protected] today i got a mail from max new york life insurance which is as follows



Dear Mr. Mohapatra

This is with reference to your feedback posted on the website regarding the policy number[protected].

At the onset please accept our sincere apologies for the inconvenience caused to you.

We are concerned to note that your earlier interaction with us did not elicit a satisfactory response.On behalf of Max New York Life, we would like to sincerely apologize for the negative experience that you had at our various touch-points. We understand that these incidents must have been very unpleasant for you. This is not representative of the way we service our customers.

We would like to inform that we are unable to trace the Direct Debit Mandate. Request you to kindly provide a fresh request form along with a cancelled cheque.

Further, we would like to inform that your policy is inactive. We request you to kindly provide the due premium of Rs. 24, 000/- along with the health declaration form to enable us to revive the policy.

Further, we would like to confirm that we have initiated actions on feedback given by you and the concerns raised by you and have intimated the concerned unit for appropriate actions to learn and improve our internal system and customer's experience at each touch-point in our long relationship.

We value your patronage and assure you that your decision to take Life Insurance Policies with us is a prudent one and would reiterate the invaluable contribution that a comprehensive life insurance cover provides in protecting us in current times and request you to treat your experience in isolation and not as a reflection of our commitment to delivering superior customer service.

In case of any clarifications call us at "Customer Helpline:[protected]Toll free) or e-mail at service.[protected]@maxnewyorklife.com.

It is our endeavor to keep improving our services to continuously meet your expectations. Hope, the above response to your complaint is complete and is to your satisfaction. In case you are not satisfied with the response, please write to us at nodal.[protected]@maxnewyorklife.com with in 8 weeks.

Thanks&Regards,
Avanika Mehrotra
Customer Advocacy Group
Max NewYork Life Insurance Co. Ltd...
The reviews expressed in this email message are the personal opinions of the author and do not necessarily represent those of the company.

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NOW my concerns are
It is disheartening to see the first line of your mail. They have not even checked the policy NO while replying to my complaint. This shows the lable of concern they have for the customers problem. Now i can imagine what I should expect from the company executives. Really frustrated on the unrealistic concern shown by the company.
NOT WITHSTANDING that
In their mail they have mentioned the same thing that their executive at their branch office at bhubaneswar told me. And I have mentioned the same in my compliant. if you read it it is clearly mentioned in that. I think they have not gone through my compliant properly. what more have they done.
my issues are
1. who is going to make up for the loss of one and half year
2. where are my lost documents. what is the assurance that they are not being misused/ will not be misused in future. After all the cancelled chaque contained all my account details. Is the company going to take the resposibility for that
3. what is the assurity that the thing are not going to happen again

please look into the matter


Regards

sushant kumar mohapatra

Dear Mr Mohapatra,

Please note that as per your form, we do not have an ECS mandate for premium payment from your end. We have only received your first premium so far and both premiums of Rs 12, 000 each for April 2010 and October 2010 respectively are due. We would request you to pay the outstanding premiums at the earliest to activate your policy. In case you want us to process future payments through ECS, we would request you to contact your nearest Max New York Life office.

I am 100% agree Mr. mohapatra, even I am facing the same problem with Max new york.

sudhir gupta