Max Life Insurance Complaints & Reviews

Dear Concern, I want to raise complaint against MAX LIFE INSURANCE, Max life insurance having a direct sales agency called’ IC DIRECT SALES AGENCY’ located at new Delhi. I got a call from same agency and offer me MAX Life insurance Gain Plan with health insurance for my entire family.But after paying sum of Rs 20000 for policy no[protected] and wait for 3 months I came to know that Max Life and IC direct are fraud and cheaters. Even they don't attend my call. They have provided fraud information. MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD(New Delhi) NAME OF FPR’s CONTACT NUMBER IC DIRECT SALES AGENCY [protected], [protected], [protected], [protected] Vinay Mehra, Aditya Arora, Sumit Sharma, Vikram Chauhan, Amit Aggarwal. Request you to raise a complaint against IC DIRECT SALES AGENCY as well as against MAX LIFEINSURANCE. Please help me out to take my money back with interest and take proper action against the above company.Grievance has been registered vide Registration number DEAID/E/2014/00194

Dear Concern, I want to raise complaint against MAX LIFE INSURANCE, Max life insurance having a direct sales agency called’ IC DIRECT SALES AGENCY’ located at new Delhi. I got a call from same agency and offer me Life insurance with health insurance for my entire family.But after paying sum of Rs 40000 for policy no[protected] and wait for 3 months I come to know that Max Life and IC direct are fraud and cheaters. The fraud team information. MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD(New Delhi) NAME OF FPR’s CONTACT NUMBER IC DIRECT SALES AGENCY [protected], [protected], [protected], [protected] Vinay Mehra, Aditya Arora, Sumit Sharma, Vikram Chauhan, Amit Aggarwal. Request you to raise a complaint against IC DIRECT SALES AGENCY as well as against MAX LIFE INSURANCE. Please help me out to take my money back with interest and take proper action against the above companie.

Dear Sir,


As you know that i Shafi Shaik with Emp ID: HYD1529 have resigned from the company on 10th dec 2013 and completed all the exit formalities.Its been two months yet i couldn't receive my relieving letter. I kindly request you to issue me with the relieving and experience letter as soon as possible.

If it is issued already and sent i kindly request you to resend it or would be appreciable if you can provide me the scan copy of it as i need to submit to my current employer at the earliest.

Regards,
Shaik Shafi

Dear Concern,

register a complaint against MAX LIFE INSURANCE and it's direct sales agency IC DIRECT SALES AGENCY ' Located at New delhi.I got a call from same agency and offer me Life insurance with health insurance for my entire family with a policy of 40000 which will cover health insurance of 4000000, and another policy as a gift 15000 of this policy will give me money return of 13800 with in 30 days, But after paying sum of Rs 40000 + 15000 for policy no[protected]
policy no[protected]
nothing comes no health insurance no gift policy money return. EVEN NO POLICY HARD COPY comes to me or my address, i have been calling them on daily basis even MAX customer care is not resolve the issue, MAX customer care is use less, not even register by complaint, every time they says they have to auth. to put my policy under cancellation.
MAX representative will gone call me about this but didn't got any call from them . don't know how indian government allow such fraud companies.
The fraud team information. MAX LIFE INSURANCE& MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD (New Delhi).
MAX is the bigger fraud then the direct sales agency. MAX Fraud customer care no:[protected]
NAME OF FPR's CONTACT NUMBER IC DIRECT SALES AGENCY Vinay Mehra, Aditya Arora, Sumit Sharma, Vikram Chauhan, Amit Aggarwal, Rakesh - [protected], [protected], [protected], [protected], [protected], [protected] Vinay Mehra, Aditya Arora, Sumit Sharma, Vikram Chauhan, Amit Aggarwal.
Request you to raise a complaint against MAX Life insurance & IC DIRECT SALES AGENCY
Please help me out to take my money back with interest and take proper action against such fraud companies.

Dear Sir/Mam,

I have a policy with Max Life Insurance Company Ltd.My Policy No. is[protected].I have done this policy from Axis Bank Ltd., Samana on Dec, 2010.I have paid 3 premiums of my policy as advised by bank employee and they said you will get doule amount after 3 years.I have completed 3 years of my policy and now i want to withdraw my amount.But when i went to max life insurance office they said your amount has been invested in share market and you will not receive even as single rupee.

Please intervene in this case and do the needful on urgent basis.

Regards
Raghbir Singh
Patran
[protected]

Dear Concern, I want to raise complaint against MAX LIFE INSURANCE, Max life insurance having a direct sales agency called ' IC DIRECT SALES AGENCY ' located at new Delhi. I got a call from same agency and offer me Life insurance with health insurance for my entire family.But after paying sum of Rs 40000 for policy no[protected] and wait for 3 months I come to know that Max Life and IC direct are fraud and cheaters. The fraud team information. MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD (New Delhi) NAME OF FPR's CONTACT NUMBER IC DIRECT SALES AGENCY [protected], [protected], [protected], [protected] Vinay Mehra, Aditya Arora, Sumit Sharma, Vikram Chauhan, Amit Aggarwal. Request you to raise a complaint against IC DIRECT SALES AGENCY as well as against MAX LIFE INSURANCE. Please help me out to take my money back with interest and take proper action against the above companie.

Sir, we have paid our premium

Number[protected]Neelavanna kannan.M) amount rs.13401
Number[protected]Parameswari.N) amount rs.10000

Date:19.10.2013 at erode (Tamilnadu) office.

Still now we did not receive the receipt. Please send the receipt quickly as possible. We need very urgent for income tax calculation.
Address: 77/a ganapathipalayam north, thanthonimalai, karur-639005, tamil nadu.
E-mail address; [protected]@gmail.Com.
Cell:[protected]
Thank you.

Sir,
Mr. Shubham Agrawal (agent) and Mr Prashant Srivastava (officer) of max life insurance visited me and explained me in writting a R.D. plan . that if I will pay a premium of Rs. 4200. per month for 36 / 60 month I will be giving company Rs 1, 51, 200 / 2, 52, 000 and will get a return of Rs 2, 64, 600 / 4, 51, 000 after completing three / five years . I opted to put the policy on three years payment . which were paid by me
Today I visited max company office to encash the bond but it was told to me that your value is Rs 1, 59, 600 and not rs 2, 64, 000 as told to me by Mr Prashant Srivastava in writting
it is a clear care cheating by Mr Shubham Agrawal (agent) and Mr Prashant Srivastava (officer) of max life insurance company . kindly look in to this matter and advise me by returning mail . Thanks.
REGARDS:
SANDEEP KUMAR MORE
BADA BAZAR MAURANIPUR
DIST JHANSI U.P.
MOB[protected]
E.MAIL I.D -- [protected]@gmail.com

Sir, I have 5 life insurance policies from Maxlife insurance.Now i want to surrender these policies because they are not giving good returns.My agent of this company approach to Udaipur Office with all documents, they refuse to receive the documents, saying that policy holder should present physically.This is not a rule, it is only to discourege to custemor. My policies are.[protected],[protected],[protected],[protected] and[protected].
Dr.Navratan jain
Banswara.327001, mob. [protected].
You are requested to see the matter and ask them that there is no need to present physically as in other LIC companies.

Did you fall prey to miss-selling from Max Life Insurance? Did they cheat you by showing an inflated surrender value? Don't get surprised. Welcome to the club! You are only one in thousands of victims cheated by Max Life. (Re-posting in a detailed manner as I don't see an option to edit complaint. Attached proof of cheating, please see that as well) Here's how Max Life Insurance cheated me twice on the same policy! I had taken a Unit Linked Insurance Plan from Max New York Life (now known as Max Life Insurance) in 2008 (Policy No:[protected]. The plan name is "Life Maker Premium." I was guaranteed the following by the Max New York Life employee (not agent, Max Life often correct the word). What was offered to me? 1. 10% growth on fund is guaranteed, it can go up to 20 %(Illustration was shown in the brochure). 2. Flexibility to surrender the policy any time after 3 years (locking period as of 2008) without any surrendering charges. 3. This fund is performing best in the market; you never get a better product from anywhere else (only this product of Max Life can give you awesome returns on your money. I got goosebumps after analyzing the profit that I am going to get after 3 years!) 4. I can claim tax benefit under 80C. What was given to me? 1. Yes, I was able to claim tax benefit under 80C. (Thank Max Life, thank God, at least I got this benefit) 2. Rest all promises given to me was fake, misleading and with the intention to cheat me. 3. Max Life sincerely deducted all charges belongs to them, fund management charges, allocation charges etc. from my premium. (my premium was 20, 400/annual, after all deduction they allocated 12, 000 approximately towards my fund). 4. I decided to surrender the policy as the fund value was at 10% loss than what I paid after 3 years. When I went to surrender the policy, they surprised me! There’s a surrendering charge of 25% of fund value. (whatever they allocated towards your fund after all deductions) 5. I waited for two more years to surrender the policy to avoid surrendering charges. I went to the branch office to surrender the policy. Max Life employee (from office) confirmed that the fund value and surrender value is same.(Rs. 69, 534) 6. After surrendering the policy, Max Life surprised me again! They credited 49, 977 instead of 69, 534 with an explanation “there is a clause in the policy document, the surrender charge is 25%, if premiums paid are less than four times the ATP paid. What was the final benefit to me? I invested my money for 3 years and 8 months(total Rs. 74, 800 ) and waited for 5 years, the final result was, I lost Rs. 24, 823 . Remember, it was more(21.7% more) than my one year premium paid! In effect, they just stolen 15 months premium from me. What was the explanation given from Max Life Insurance? (Words from their email) “The surrender charges were duly informed to you at the time of surrendering the policy.” My comment: If they had informed me about the surrendering charges, I could have paid a very nominal amount to match the 4 times ATP, and saved at least Rs. 20, 000. Max Life has no guarantee on their words; they will change it any time. They intentionally hided this clause from me, when I visited the branch office to save that money. (see how cheap attitude) “Moreover, the benefit illustration signed by you before the issuance of the policy clearly reflects the applicable surrender charges in the policy” My comment: I have clearly noticed the benefits were not written in the document when I received the policy document. I have called “Aapke Sachche Advisor”, he invited me to the branch office and his manager convinced me “it’s a limitation o[censored]LIP plan, all the benefits will not be documented.” I admit it was my fault, trusting their employee and his manager. I can’t follow Hindi. Can someone explain the meaning of “ Aapke Sachche Advisor ”? Max Life’s conclusion : “It was because of the IRDA regulations I lost my money, not because of Max Life”. Thank you Max Life, it was nice to know. Dear friends, do you know I had taken another policy from Max Life Insurance before surrendering this! I stopped payment towards this for the same reason, what is offered to me is not there in the document. I can’t trust Max Life any more. I lost some money in this, but do not want to lose more and regret later. Trust me, you cannot read all their terms and conditions(* marks) even with magnifiers. The Max Life agent may be your friend, your relative or someone who is important to you. You can offer them an expensive gift for not taking a policy from them; you will still save a huge amount and keep the relationship. If you come to know that you got cheated (after few years), you may lose relationship and money. Imagine my frustration against that agent (excuse me, employee) now. Max Life will hire, utilize their relationships maximum and then fire them. Serious thought for Insurance Customers : If an insurance company (Max Life Insurance) is cheating a customer for saving Rs.20, 000, do you still want to trust them for your life insurance (for few lakhs or even crores)? I am alive to fight against them. Think about the situation of your beloved dependents in your absence. "Think twice before you leap." Are you interested to see some statics on Max Life’s cheating business? Please go to the IRDA (Insurance Regulatory and Development Authority) website: http://irda.gov.in/ and go to -> Quarterly supplements to journal (left side of the page). Download the latest report available and go to "Individual Death Claims"(page 354). You will be surprised to see how many claims are getting rejected by Max Life Insurance. Remember these are "Death Claims", which your dependents deserve in your absence. You can analyze the statics and find a better Insurance Provider for your dependent’s safety. There are the worst insurance companies than Max Life. Go and find them in the report. Do you know Max Life denied claim, even though the medical checkups are done by Max Life’s doctors’ panel? But the customer was not willing to give up; he approached consumer court against this, and got a favorable judgment. Please read a judgment below: http://164.100.72.12/ncdrcrep/judgement/[protected]A%201143%20of%2011.htm (Brief: Death claim was denied by Max Life saying the customer was suffering from pre-existing ailment. The court observed that the insured had undergone thorough medical checkups through Max Life’s doctors in the panel, before acceptance of proposal. This incident was happened on March 2009, and the judgment came in April, 2012 (with appeal is “allowed”. Which means if the insurance company goes for appeal, the customer will need to wait for few more years to get his claim) There are more in the Consumer Forum’s website. I just picked this up, being the latest one from Max Life from Karnataka. Please read more judgments here: (all companies) http://ncdrc.nic.in/ (National Consumer Disputes Redressal Commission) There are choices for life insurance companies. The sites listed above will help you to do a market research and find a right policy for you based on credibility of the companies. Can’t trust Max Life for ULIP plans, can’t trust them for life insurance! Are we making donation to them? If you are trapped already, good luck! We will meet here after few years. If you need any help fighting against them or choosing right policy, feel free to write to me. I am not sharing my email here. But you will get it through social networks soon. I will use the “six degree of separation” to reach out you :) Note: Some companies are underestimating the power of customers. That’s why they continue to cheat again and again. Please join my hands to reach out this blog to maximum people. We can share this in our social networks, corporate websites, and other blogs (I know you’ll surely do it, if you are a victim). If you are an IT professional, you can give this incident as an example of “cheating customers” during training programs. Most o[censored]s hesitate to say "I got cheated." But let our friends and colleagues know about our experience. Say it loud! We can make a difference. Let’s teach them a free lesson “customer impact on business”. Cheers! Leo

(Please read completely to understand "How Max Life Insurance can cheat you in multiple ways")

I fall prey to mis-selling from Max Life Insurance. I had taken a Unit Linked Insurance Plan from Max New York Life (now known as Max Life Insurance) in 2008.(Policy No:[protected] The plan name is "Life Maker Premium". When I took the policy, the following were offered to me.

1. I can pay premium for 3 years and leave the policy
2. I can surrender the policy any time after 3 years without any surrendering charges.
3. This fund is performing best in across all market linked plans, 10% of appreciation to the fund value is minimum(illustrative figures were shown in the policy document)
4. Even if I withdraw 99% of the fund value after 5 years, the insurance coverage remains same till 10th year.

The actual facts about this policy:

1. I have received the policy document after completing the review period(30 days). I have noticed that the policy document differs from what is offered to me. I called the agent immediately. He invited me to the branch office and arranged a meeting with his manager. He convinced me saying all the benefits will not be recorded in the policy document, but I will get all the said benefits after 3 years(locking period). He also showed me the illustrative figures in the document(I was excited to see the profit that I am going to get after 3 years).

2. I paid the policy for 3 years and 8 months, and I see my fund value was 20% less than premium paid. When I decided to cancel the policy, I was told by the customer care there are surrendering charges, if I surrender the policy before 4 years. I have stopped payment towards this policy and waited for 1 more year. I have paid total premium of Rs. 74, 800, and saw the fund value was Rs. 69, 538 after 5 years(33 days short of 5 years).

3. As you see, the fund value was almost 10% less than premium paid. Remember, this is after 5 years! I have decided to surrender the policy as it is not likely to reach the "break-even point" in the recent future. (Why should I donate my money to Max New York Life)

4. I called up the customer care, the agent told me a nice example as a reason to continue with the policy. "You have planted a tree(my policy), now the tree is growing. Please don't cut the tree in between". In reality the tree was growing underground. It has never come out of soil even after 5 years. I stood on my decision to surrender the policy as he have no other explanations or suggestions.

This is only first phase of cheating. Coming to the second phase of cheating. The least you will expect, you will get the fund value while surrundering the policy after 5 years. (Though you lost 10% of your money)

I have confirmed with the customer care as well as from the Max Life branch office that the fund value and the surrender value is same(on 25/10/2013). Which is Rs. 69, 538. Max Life surprized me again! After surrendering the policy, I realized, the fund value credited to my account was Rs. 49, 977. I raised a complaint with Max Life to address this issue. I got an explanation from Max Life saying, there is a clause in the policy document. "The surrender charge is 25%, if Premiums paid are less than four times the ATP paid. 4 times ATP is Rs. 81, 600 where actual premium paid is Rs.74, 800. Max Life intentionally hided this fact from me which caused me a loss of Rs. 20, 000. I could not verify this condition in my policy document as I already surrendered the policy. I cannot verify all the hidden terms and conditions in the policy that's why I checked and verified the surrender value with the Max Life branch office.

Now I have escalated this to Insurance Ombudsman and soon will be filing a case in consumer court against Max Life Insurance. I will update the status(I know, this may take a very long time)

Thought: If an insurance company (Max Life Inusrance) is cheating a customer for saving Rs.20, 000, do you still want to trust them for your life insurance. I am alive to fight against them. Think about the situation of your beloved dependants in your absence. Think twice before you leap.

There are lot of choices for life insurance as well as ULIP plans. Do a market research before you make a decision. Know about all hidden charges. First, the insurance company will take all their charges from your premium.(Fund management charges, Mortality charges, allocation charges, surrendering charges, switching charges are few examples). Only the rest of money will go to your fund. Know what percentage of your premium is getting allocated to actual fund. Trust me, Max New York Life was charging 25% of premium as fund management charges, (along with other charges). My annual premium was 20, 400, in which only less than 12, 000 was going to fund, rest all swallowed by Max New York Life. I came to know about this very late. The Max Life agent may be your friend, your relative or someone who is important to you. You can offer them an expensive gift for not taking a policy from them, you will still save a huge amount and keep the relationship. If you come to know that you got cheated(after few years), you may loose relationship and money. Imagine my frustration against that agent now. Max New York Life now says, I have chosen a poor plan. I would like to ask them, "Do any customer asks for a bad plan for lossing money? Why did "Aapke Sachche Advisor" suggested me this plan?" He said this is the best available plan in the "market".

Not getting any response from your executives regarding policy claims even paper submitted. I had a worst experience with your company to closed my policy. At least give reply of my mails. Is there any consulting person whom i can deal. If you can't pay us our money on time then why you asked us to pay you on time and to purchase you policy. I have worst experience with your company. Contact me: [protected] Dr. Ravi Kumar

I had invested in a policy with Max New York, policy no is[protected] in the year 2009, premium Rs.50000/annum. As per details provided by advisor policy having 3 years locking period, after that i can get at least premium paid amount or more according to the market value, without any surrender charges. With above condition i agree to take policy from them thinking that it will give good return after 3 years, but when I went to Max life Insurance Vaisali Branch (Ghaziabad) after 5 years, they I have to pay surrender changes of 20%. However, at the time of taking this policy I was told by the Agent that I can surrender any time after 3 years The policy document what I have says the same, Surrender charges for Policy year 5 is 20% of ATP but the fact is I got this document after taking policy. Max life has given me wrong information during purchase of policy, its a real case of fraud. I tried to consult with Max life first for the same (twice ) and got ticket number 12349151; they have assured me that I can get 50% of the amount. As I was/am in urgent need I had no choice other than go for partial surrender (Even if I wanted to get my complete money back). I got a message from Max after few days of partial request submission that my request has been rejected, the only amount I can get is 44, 000; I felt cheated I am sure 90% Max customer will have the same feedback. Even Max life employee's used to say do not trust Agent and they don't guarantee about their Agents. This is my Money and I need my money back without any deduction. Please help me to get my complete money back from Max life and stop such kind of marketing strategies. Regards, Gyan

Hi, I took this policy on 2008 and paid the premium for 5 years. When i looked at the consolidated statement, my premium paid till date was 55, 260 but my balance now is 40, 232. I have lost 15, 000 in the name of administrative charges, mortality charges etc, etc. Want to surrender now. Please let me know whether i will get the 40 k atleast.

My name is Bhagath Chandra Battula with Policy no:[protected]. I have requested for Partial Surrender on 07/10/2013, they have forwarded a cheque of 47, 000/- to 14/10/2013 to my previous address, All the time they ask for updating details but they don't update themself. Then it was forwarded to my present address, after 1 Month I have received the cheque but they blocked the transfer. I have called the customer service but they say you have withdrawing capability upto 12000/- i don't know what that is, then why did they send the 47, 000/- rupees cheque..? I have mailed to both Manager.[protected]@maxlifeinsurance.com and service.[protected]@maxlifeinsurance.com but it seems they are day dreaming so i have filed a complaint in IGMS. I thought they are cheating so forwarded all my friends to pull back all the money from max life once the lock-in period is done and I request not to take any policy from them. I Hope that IGMS could resolve the issue if not it would be forwarded to IRDA. I have completely lost trust and faith in there service. Note: The Address in the proof is removed.

Dear Concern, I want to raise complaint against MAX LIFE INSURANCE, Max life insurance having a direct sales agency called ' IC DIRECT SALES AGENCY ' located at new Delhi. I got a call from same agency and offer me Loan on 0% interest in 45days of processing. Then he offer me a MAX LIFE INSURANCE policy and told me that You have received a loan against policy in next 45 days. At that time I a very needy person in terms of rupees because I have been going family problem at the same time. So I took 30k-30k of 2 policies of MAX LIFE INSURANCE in Jun'13. After 30days the again he call me and said that your loan amount is high so you have to pay TDS first then we will give you loan amount as per RBI rules. Then after 2-3 days the FPR again contact me and suggest to take 1 more policy as a dummy policy so you don't have to pay TDS amount and this policy has been closed in next 2-3 month by us so you have to pay installment against only for previous Policy. So I took the 1 more 60K policy of MAX LIFE INSURANCE in sep'13. after that to till date I haven't received the loan amount and the FPR also not answering my phone and the FPR again demanding 15k more now for the same.I am totally frustrated now. So I take a decision to registered a complaint against the team. I have all the call records and voice records regarding the same. Name - Vinayak Vilas Dhage. Contact Number - [protected]. My Policy Details as below. Sr Client Id Policy Number Installment Amt Date of Policy 1 [protected] [protected] 30000 21. Jun. 2013 2 [protected] [protected] 30000 21. Jun. 2013 3 [protected] [protected] 60000 4. Sep. 2013 TOTAL 120000 The fraud team information. MAX LIFE INSURANCE IC DIRECT SALES AGENCY PVT LTD (New Delhi) NAME OF FPR's CONTACT NUMBER IC DIRECT SALES AGENCY [protected] RAKESH SHARMA [protected] RAJBIR SHEKHAVAT [protected] RAHUL ROY [protected] / [protected] Request you to raise a complaint against IC DIRECT SALES AGENCY as well as against MAX LIFE INSURANCE. Please help me out to take my money back with interest and take proper action against the above companies. Regards, Vinayak Dhage. [protected].

Hi, I have taken ULIP policy of MNYL in 2008, and was giving premium at regular interval, however from 2012 due to my personal resons i was not able to pay premium on time. now when i am asking them that i want to continue this policy and i can pay the premium in part, they have refused. also i have made payment of 25000 rs which has not credited to my policy and also i did not recieve back that amount. Please let me know what i can do. Sandeep Vaidya

I was made to buy 2 different max life policies one amounting to 21k and other 11k..Agent had clearly communicated that the policies can be stopped at any point and a refund is liable. however i shall get maximum benefit if i apply for a refund post 3 years.

I tried to get a refund before 3 years and i was told by max insurance that they cant refund the money. The only option i had was to pay the premium for lapsed time and apply for a refund post 3 years ie in 2014. My policy number is[protected] for 21,000/- AND[protected] for 11,113/- )

Till date i ve emailed 4-5 times to max customer services to get an explanation on policy calculations post 3 years however there is no explanation provided. One rep said it will be calculated like - Total premium paid minus first premium * 30% which amounts to disgraceful an unbelievable amount. That would make me look like a fool !!!!

They feel no need to clarify the calculations ! Only chase me for premiums ! Claim that my number is unreachable whereas everyone else can easily reach me! No information on refund policy !

Do not buy from MAX AT ALL. they do not care to respond once the policy is bought that too providing fake / misleading information.

Anyone buying from MAX LIFE INSURANCE trust me its MIN LIFE / MONEY INSURANCE

Dear sir/madam
I am writing this letter on behalf of my mother bec she can not read and write English. Let me draw attension on my problem.
1. My mother name is Jata Shankri Sharma. And her date of birth is 12 oct 1954. She is holding two policies from max company. And her policy number is[protected] and[protected].
2. My mother started this policy when my father was working and having stable income was coming every month few month back before he is getting intimation his job is going to be no more so he told my mother to close old policy bec he cant pay 50 k . than my mother called up max insurance company and then akshay kapor advisor of company came to my house co- incidentally neither I was available nor my father he spoken to my mom and told that you only pay 50k this month and then you don’t have to pay anymore and after 6 yrs you will start getting 5-6 k every month and yr on yr it will increase also and simultaneously he spoke to my father also over phone my father could not understand much he told you speak to her only if she is ok then she can pay. That time my mother could not understood much and he took cheque by saying that I will give to bank until you wl say me so think tom and let me knw but next day she called up to akshay he said I wl close yur old policy and that entire 2k wl be disbursed in new policy .so you are safe and you don’t have to bank any more.
3. But after 6month my mother received a letter from max insurance company that your premium is due and you have to pay 50k more in july she called call centre they said you are having two policy and in both you have to 50 k till 10yrs.
4. She called akshay then he said I hv left max so I cant help you speak to them only .this wrong selling is done by him only and he cheated my mother by seeing she is iitrate.
5. Then I called up call centre that the policy no[protected] I need to close that policy bec my mother cannot continue bec father is hving no income source so cant continue they said no the policy cannot be closed incase if do so your mother will get nothing but you see she is senior citizen hving no source of income and that was my father hard worked income and the policy is wrong sold to her and she cant continue anyhow and they said now mr Munavvar ul islam is taking care your policy you can spk to him then I called up he said wl visit yur home and explain it yu . he came without seeing the plan feature and benefit and start sealing me another policy and said let yur mother continue that policy and have to pay bec we cant do anything then I asked yu tell incase my mother pay 5ok let see in new till 6yrs what will she get after 10 yrs you tell I asked him he said I hv to read this policy and get back to you after that I kept on calling that person entire day he didn’t reply back and once picked then he said bring yur policy then only I wl I told him I hv given yu policy num why can yu tell me . this sort of people max insurance company have hired.
6. Then I called up enomorous time to call centre but no help from their side . I have spoken to ajmal,ashish,rahul and then they given me max insurance ceo email their also I hv mailed them but no reply from my from his side also . my ticket no with them is 11228527.

7. Finally I am so much frustrated and my mother is losing hope and she she is losing her health also and my father is 70 yrs old what to do where to pl help me as soon as possible.

My name jyoti raina
Mobile no [protected].

They have not provided annual statement from last couple of years.
Agent - was looser like MAX new life. they have sell product and not updated any information to me.
I have not received any email from them
I have not received any letter from them on my address.

How can they can lapse my policy or deduct any money?

I have submitted 45000 and they deducted all my money. Cheater [censored]er....

for statement, they have poor looser system, ...I have not even get it once ...

Max new life if a fraud company. Customer care is very poor.

Registered Office: Max House, 1 Dr. Jha Marg, Okhla, New Delhi - 110020.