MESCOM Complaints & Reviews

In chikamagalur district there started a new trend where if in a building if few electricity bills are not paid for a successive 2 months then the power is disconnected from the pole for the whole building even if rest of all the tenants are paying their dues promptly. The authorities then suggest to clear all the bills (In one case just for a paltry sum of rs500) only then the power supply is restored. This is causing a huge problem to the prompt payers. Disconnecting power to selected defaulters is acceptable but how can the department penalise the prompt payers too just because they are in the same building for business?
Further the building owner paid all the pending dues and produced the reconnection order from the head office even then the junior engineer did not authorise the reconnection process just to prove his ego. Is this how mescom treats it's consumers?

Meter no klpr2218
I am an ecs user since several years.
My bill for oct nov dec 2017 was debited to my a/c in the month of dec 2017 with interest after several phone calls to your klpr office. I am maintaining sufficient balance in my a/c. Every month i reminded over phone about non debiting of the bill.in december i was informed that the claim was returned by bank that my a/c no. Was not correct and i was asked to give correct a/c no. I wonder, all these years the bill was paid through the same a/c and the number become wrong? The meter reader in january was telling me in loud noise that i may not have sufficient balance in my a/c. This i informed to your office and collect the dues without any penalty. They have agreed also. But now i was informed that they have collected the amount with interest (Rupees 77.00). The mistake was yours and i shouldn't be penalised. Hence pl arrange to rectify immediately

Dear sir/ madam,

Here i appeal to objection letter for build a t. C in front of my house. Its near by mulki busstand. I already register my complain in mulki section officer mulki in manual proceeds.

House name. Shanti nilaya
Owner name; u krishna shanthi
Near mulki buststand mulki

Meter number ;mul-696

Please do needfull.

Thanking you
U krishna shanthi
[protected]

I am a resident of bendore, mangalore. Twice i had bad experience from mescom wherein even after paying bills on time and in excess the area lineman removed the fuse without bothering to check with the owner (Myself) if the bill was paid or not. I had to call in in charge and run around living my kids at home alone to get the fuse back and show them receipts that i had made payment in excess.
Over this the area lineman behaviour was very rude and unacceptable. His words were my work to remove fuse why should i inform them, once there is power cut they will realize and come to mescom office themselves.

This happened to me twice without any fault of mine. Will the mescom compensate for mental torture, waste of time, money in running around to get it rectified... And why the staff cannot be trained to have some politeness and courtesy

Sir,

First of all it appears that you have outsourced the job of meter reading without proper due diligence and thereafter failed to monitor as to how the job is being done. Next, your people never bother to listen to the genuine pleas made by the consumers. I have been paying the bills regularly. After demonetization & as once the post office made a mistake in rr number (It was type as k 1875 instead of k1875), i tried to pay online, but the site “karnataka one” charged me service charges of rs. 11.50 for a bill of rs.850.00 on 5.1.2017. I once again started paying the bill by cash. To avoid frequent visits to the post office/”mangalore one center” i have been paying the bill amount in advance for next month. So my bill used to show credit balance in alternate months.

On 24.8.2017, at about 9.40 am, i got a call from my apartment watchman that the mescom person came to take the fuse of my flat due to non-payment of bill. I was shocked and pleaded with the person who gave the contact number of his higher official but refused to listen to me. Within 5 minutes he disconnected the power. I contacted [protected], but he said he is in field and gave me the office numbers. I had to contact multiple people and finally got response from mallikatte office, and the staff told me to contact attavar office. On contacting attavar, i was told that the bill for july 2017 was rs. 5000+ and after adjusting the credit balance of rs.1499.00, the balance is rs. 3571.00. I was taken aback on hearing the bill amount as my average monthly bill be around rs.1000.00. Since i had already reached my office by 9.15 am, i had to rush to mescom office at attavar. The mescom attavar did not bother to check the consumption pattern and insisted i have to pay the dues. They gave me duplicate bill for rs.3571.00 saying that after payment, i have to show the receipt to mallikatte office and collect the “fuse”. I had to come back to office and during lunch hour, i skipped my lunch, went to mallikatte office, shown them the receipt, collected the fuse and got it fixed with the help of watchman. Later we found that the ice cream and other items kept in the fridge got spoiled due to the absence of power for more than 270 minutes. Both the offices were asking me if my meter is not working or there is no one in the flat during august. To my utter shock i found that the meter was showing 16099 and it was running very much. The reading shown in the bill was 16379 on 22.07.2017 as well as on 22.8.2017. On 22.7.2017, the day reading was done, i went out of station for a week’s trip and the watchman told me while getting in to the taxi that the bill is received but it is in minus status. As i know that there is an advance amount as at the end of june 2017, i did not call for the bill. On 22.8.2017, the watchman told that the lady who came to take the reading did not give bill for 2 flats, 203 & 304. (Since there is time till 5.9.2017, i thought i will pay some 2000.00 on 26th or 27th, so that it will take care of next month’s bill also.

Though nothing was due from me, i was made to pay rs. 3571+ unnecessarily. This unjust demand and wrongful disconnection had caused me a lot of mental agony and resulted in spoilage of food kept in the fridge.

I demand interest on rs.3571 + excess charged amount @[protected]@ per annum and a compensation of rs.25, 000.00 towards the mental agony caused to me.in addition, i suggest that the updation at different offices should take place seamlessly and consumers should not be made to run from office to office. Online payment should be made free of charges in line with the digital initiatives of our prime minister sri narendra modi. Your software should ignore the spaces punched in the rr number by the ignorant clerks in the postal department or allow them to access your portal online for bill receipt.


₹ 3571 on 24.8.2017
Credit balance remaining with mescom
Prasad jsvskn

Sir
I am writing this complaint on behalf of my aged parents who live in vas lane, mangaluru. Over the years, electric supply to our house has been constantly interrupted due to falling branches, leaves and coconuts from our neighbour's compound. The sudden severance has resulted in damaging the washing machine, ac stabiliser, mixie, tv and other electrical appliances. My dad is aged 81 and they are continuously harassed by having to register complaints and follow up and to buy new appliances. Requests have been made to the neighbors but to no avail.in other states, like in goa, where i live, the electricity department does a pre monsoon check and cuts down all suspect branches and orders the residents to cut trees that are likely to impact the electrical wires. I fail to understand why such action is not taken in mangaluru too. A perusal of your complaint registers for the area will bear out the truth of our complaint.
It is requested that action be initiated to put an end to this menace and the harassment to senior citizens at the earliest.
Thank you.

To give a brief overview, we are animal feed manufacturers in coastal karnataka with an electricity connection from mescom bramhavar with rr no ht 25. We were doing third party processing of animal feed but from august 2015, the feed production at our industry came down as the third party had set up their own feed plant in mangalore. Hence the power consumption also reduced. We received the notice from the bramhavar mescom charging us rs 1, 45, 209/- as a short claim in our february 2016 electricity bill (Letter 4456-57enclosed). We were asked by the bramhavar mescom to pay the penalty and that the amount would be refunded to us after the submission of the proof. We paid the penalty as we did not want the manufacturing at our factory to stop due to power issues. We immediately submitted all the required proof too on 19.03.2016 (Letter along with proofs attached with this letter).
On 15.12.2016 we got a letter from bramhavar mescom that a penalty amount of rs 1, 28, 790/- had to be refunded back to uttam agro industries (Letter 5211-213enclosed). But after 4 months the udupi mescom (Letter no : 9 enclosed) replies back saying the amount cannot be refunded as the party paid the penalty without any objection which is not true, as we have all the supporting documents submitted immediately after the penalty was charged on uttam agro industries.in reply to this letter we personally met the executive engineer o[censored]dupi mescom on 07.04.2017 and re submitted all the proofs and documents (Letter enclosed) but we have not received any reply from mescom udupi till date.
On 12.04.2107 we got a letter from bramhavar mescom addressed to udupi mescom (Letter no: 279-81 enclosed) requesting them to refund the penalty amount.
It is a sad fact that though it’s been nearly one and half year from now, still we have not received our amount back. Consider this as a kind request to do the needful and pay us back our duly owned hard earned money along with the applicable interest as soon as possible. The turmoil that we have undergone by going from office to office in this past 18 months cannot be expressed in words. We look forward to your reply for this letter at the earliest.

Respected sir/madam

I am a resident in lakshmeesha naagara 1st croos chikkamagaluru, there is no power supply in our area from afternoon but near by areas have power. So we called the mescom local office and complained about it, but they are not responding properly and they are scolding us in reply.

So we request you to take proper action and resolve the problem immediately.

Regards,
Darshan

Dear sir / madam,

Since three years i have been asking mescom brahmavara division to do the repair work to the electrical lines going to my & my neighbors house and no action or repairs have been done so far. Our complaints have been neclected for more than three years. The conection wire work which we had permanently to our house been removed while the highway expansion work. The good (Assr) wires we had have been taken out & also the poles wihch we paid deposit money while taking permanent connections to our houses. These wires have been replaced with old 6 mm cables with more than 15 to 20 damaged joints, also the work been made in a temporary way with use of old wires leftover from highway expantion.. These wires are in bad condition and having the risk of falling down and causing death to people & damage to house hold electrical equipment.in some places the the assr wires are replaced with 6mm old cables. Also the assr poles connectios are connected with 6mm cables, in which the power is used for more than 8 houses, causing power voltage drop.
I am requesting you please provide us proper & permanent electrical line conections.

With regards,
John paul rupert dsilva.
Mr no 29734
Mobile [protected]

In shivbagh 1st 'A ' cross there is every day, sometimes two three times a day there is continues power cuts. Night time also there is power cuts. If call they always informed us that some repair is going on. Due to this we face lot of problems. Students can't consentrate on their studies. At night time due to power cut students and workers feel sleepy during day. So kindly take necessary action and do the needful. Thank you.

I am a resident of muchur village of mangalore taluq.in my area very much of electricity problem is there. Sometimes 2 times of power cut is happening here.. Due to this hot weather we are suffering a lot.. And i never seen such poor electricity supply company anywhere. And wednesday or thursday is the day for repair of faults but nowadays weekly 3 4 times disconnecting the electricity by giving the reason such as repairs, faults.. Whenever i used to call to lineman they are saying like fault is there we are repairing it.. Very bad service and poorest service.. Please increase your service level and efficiency.. Really i personally fed up by this service and therefore i am writing this feedback to your company

Respected sir /mam.

We live in under Sagar Mescom sub station and Thyagarty o&M our native Mulukeri Village Barur Post and in our area we don’t have three phase supply to run the IP Set fast from 2 Months, same has been informed to local So Mr Satish but he is saying that they cannot do the announcement of additional TC .and we are having the RR No which was taken from six years back and we was running the IP Set from our old 63 Kva TC which is there in village from 2010 up to 2017 Feb . and due to high load they have disconnected the three phase supply which was come to us this was disconnected by Local Mescom team wantedly . and we are facing lot of problem and all the craps are getting dried due to non availability of water, and as per role they have full the secondary line up to IP Set but they have not done and still we are taking the supply from 500 mtr in Service mains wire, so request you to kindly resolve issue anouncing the Transformer immediately.

Consumer details As bellows:

Sl No Consumer Name RR No Total HP
1 G Veerabhadrappa MUKLP37153 6
2 G Manjappa 6
3 G Jayappa MUKLP37113 6
4 Bangaramm MUKLP 37114 6
5 Bangaramm ULP 39915 6
6 Bangaramm

I residing in shimoga.as on the opp side of my house there was two electric pole with transformer, before 1/2 month at pragent there is only single pole in front at my house and the wire with a hevy voltage is been passed over my house roof to other place, which is been new connected recently and it is a risk factor for my family if incidence happiers . I told area incharge Mr .. To remove the wire, but he ignore every time.aftet I request to senior officer Mr ... To tack action immediately, as per my request senior officer Mr ..., Visited my house and agree the work is been done wrong by area incharge Mr ..., but know he is also not responding, Now what should I DO!

We live in under megaravalli mescom sub station our current place is untoor katte kaimara in our area last week our area tc is burned because the heavy volteg the main reson is high motor and low kv tc
So we request you to please check it
After one week they take a old tc and replaced the tc but it cont still 1and half
Hour its very old tc and the line man said
Thay have no other tc so we cont do any work so I reqest to please send other
Hevy kv tc.
Thank you

Respect sir;
On behalf of local people. The 33kv balehannur to kalasa line power cut from 10am to 6pm, 7.30to 8.30pm&12.00to3.00am.we get only 8hrs power in one day.
We compliant to local authority they said we have ingough power.because of heavy load its tripping.
We have facing problems like food storage, , Education, safety&fire related problems.
Please take necessary action.

Thank you sir

Sir we are residing near manglore area karnataka india.exact location gurpura kaikamba .opp to aku high school.meter no 887. Our meter has problem...from past 4 months we are paying high amount as bill .pls kindly check our meter .in case if new meter has to installed..kindly help us...please take an action .we are poor we don't have so much money to pay high amount of bill

Hi there is a engineering work industry in our residential area which create lot of voltage fluctuation in out house. Its effecting all the electrical appliances as well. As regulations you should not give power to any industry under residential area, this is not only against law but also life hazard. Act as soon as possible.

Address of the industry

Manasa engineering works
Near santhekatte,
Mundkur 576121
Karakal taluk
Udupi district
Karnataka

Every day lot of power cut in mukka area.in mangalore. Day and night with no time limit. It has become one of the worst power cut area. No one is taking any kind of action. We are finding lot of difficulties during night times. Some news spread that load shedding and they supply to factories. Whom to complaint? Please help in this regard. Thanks..

I am Ex Branch Manager of Syndicate Bank, aged 66 staying alone .I m sufferring from suspected colon bleeding/cancer, prostate problems, severe depression etc.Once in week Mescom shuts down from morning till evening till evening in the name of ]. Maintenance' on Tuesdays.Today is Wednesday and there was power failure at 10am.Upon contacting enquiry, I go the reply, no idea'.Then I checked my tripper several times.It was okay.Then I phoned again.I got the reply that line man must have disconnected in the area. After sometime I called and I got the reply that it will come after 10 mts.After 10 mts, when I called, I got the reply that it will come at 1pm.When I called at 1pm, I got the reply that it will come at 2pm.Then I called Mobile Number[protected] must be the in the name of Mr.Rajesh, Asst.Engineer Mannagudda.I explained him about my sickness and my helpness that I am about to be hspitalised due this kind of irresponsible replies from Mescom and pwer cuts and evasive replies..I told him that if it contnues like this I will have to lodge complaint.Infact I know this Mr.Rajesh for the past 2 years and he is known for giving blunt replies and he had blocked my mobile number also and I was phoning him from Residence landline.Today also, he told me that he will see that how I will give complaint.There is no problem in disconnections, load shedding etc, but let there be proper system of intimating to consumers.Kindly look into the matter. I am staying behind Amrutanadmayi Temple, Mangalore, .

We have a voltage fluctuation problem in our home since October. We been complaint about this matter several times to mescom Surathkal. Still no action taken .
Contact number # [protected]