| Address: Hyderabad, Telangana, 500033 |
| Website: www.mivi.in |
Wrote the following message to mivi. This is the third day, still no response. They are waiting to say that my 7 day return window has closed. Also filed a complaint on their website. No response. During product shipping (Which was the cheapest form of shipping used) i was in contact with mivi... Plenty of communication. They sent a used product in wet box without any protection (Just a plastic bag!). Here is the email i sent them to which they have not replied:
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Finally just received these products. Many problems:
(1) outer packing is just an amazon bag. The boxes had no protection. Never seen this before in many years of ordering... Especially with such high cost electronic items;
(2) desktop charger box was wet and bent;
(3) desktop charger had no plastic sleeve (The wall charger did have it);
(4) desktop charger had no plastic peel-off sticker (The wall charger did have it);
(5) desktop charger had no cardboard protection inside like the wall charger did;
(5) the desktop charger is clearly not sealed and new
I have not tested to see if it works, but knowing its condition, there is no way that i could trust that the heat and surge protection has not been damaged. There are many usb ports available. The only reason i bought mivi was because of the protection.
I am truly disgusted at what i saw today after receiving the product. Please send me a return shipping label for the desktop charger and process full refund.
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Aug 17, 2018
Updated by pmail They still refuse to honor my full refund with shipping fees. This is all I wanted. Instead, they sent a standard message about how to send product back (they would "review the product and then MAYBE approve refund"!). The way they destroyed MY product which I had paid for (by horrible packing), I refuse to pay return shipping. I spend thousands of dollars online every few months, but I have to protect my rights at some point.
This could all have been resolved if they just sent a simple response saying, "We are sorry for your experience. Please send the product back and we will refund your product price plus return shipping"
Instead, they have forced me to go to legal options.
I was defective
I applied for a replacement
They took a pickup
And after then no status
They are not giving any update
I have email them many times
Its been more than 20 days