[Resolved]  Sony Mobile Communications India Pvt. Ltd. — Manufacturing Defect

Address:

Andhra Pradesh

Dear Sir,

It is with great grief I inform you that I had a very bad experience with Sony Mobile Phone. I purchased Sony Xperia from Sony Center, Hyderabad on[protected] and sorry to inform that on the next day itself I found that the charger was defective and not functioning. I had to rush to the showroom and with great difficulty I got a replacement.

For the last one month, the volume control key in the mobile is not functioning. Further, the head set provided with the mobile is also not functioning.

I visited Sony website for finding location of service centres at Secunderabad. But, sorry to mention that the information available in website is not update and absolutely wrong. Somehow, I could locate service centre at Secunderabad and approached them on[protected] and informed about the said problems and handed over the mobile and head set.

It is not out of place to mention that the staff available (barely 2 persons) at the service centre are not at all upto the mark / un-professional and are not cooperative. However, they accepted the defective mobile phone and head set and made me wait for two hours and thereafter asked me to come on[protected] for taking delivery of the mobile and headset.

But, sorry to mention that on[protected], they informed that there is a major problem with the mobile and the mother board is to be replaced and it takes atleast 15 days time which looks ridiculous and not acceptable to me under any circumstances.

I am facing lot of inconvenience without any fault on my side with the defective mobile (manufacturing defect) purchased from Sony Center. I believe that you will understand my genuine problem and will resolve the issue favourably at the earliest. I furnish the details of my mobile as follows:

Purchased From: Sony Center, Vaibhav Enterprises, Himayath Nagar, Hyderabad.
Date of purchase / Model: Invoice No. 4541, dated[protected], Model: LT26IISL/WC
Service Centre: ACCEL Frontline Ltd., Above Canara Bank, SD Road, Secunderabad
Service Job Sheet Nos.: 1. Job No. W[protected]; 2. Job No. W[protected]

In view of the above, I request you to kindly see that I get replacement with a new mobile without further loss of time.

Yours sincerely,

B. Varun
Mobile: +91 [protected]
E-mail: balla.[protected]@gmail.com