[Resolved] Vodafone — Bad customer service | |||
This is to bring to your notice about about the bad customer service provided by the staff at your center in Margao, Goa. For one to get an appointment is a long waiting time not because there are too many customers on line. It is just because they take too much time to deal with one customer. Well it is actually good if they put that much time to understand the customer but actually what happens is once a customer goes to a staff they listen for some time and then they disappear to their back area for long time. It looks like that they have gone to find the solution for their problem but then they are not to be seen for atleast 15 to 20 minutes. This is done with most of the customers. Yesterday I had been there and saw this and thought that might be they have gone for their break or so. It was in the evening. My problem was not solved due to which I had to go again today in the morning and found the same situation again. Another customer who was already being attended much before me was sitting at the desk waiting for the staff to come back. My number came and even after that the staff had not returned. Finally he also got agitated and asked the staff who was attending to me to help him out which the staff said that the other one will soon arrive. But actually till the time I finished my work which took atleast 15 minutes that staff did not come out and finally the customer walked out without getting the new connections which he had come for. I had to pay for my new sim card and when I reached the pay counter there was again no one at the desk. It took another 10 minutes for some other staff to come and finish the line at pay counter. There is a CCTV in the store and I am sure if it is recorded then you will have proper evidence of what I am saying. Hoping for the services to improve at your center in Margao. Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Feb 03, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Thanks for speaking with us, trust we were able to address the matter. Please email us at vodafonecare.[protected]@vodafone.com for any further assistance, or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Chennai Verified Support May 22, 2013 Vodafone India Customer Care's response Hello Shimmjit, Kindly share your contact number at http://bit.ly/ZcnoNk so that we can address your concern soon. Regards, Vodafone Customer Care. | |||
 17 Comments | |||
Comments
Dear sir,
My number is [protected].
Subject: Bad customer service in Hyderabad.
I am a loyal customer of Vodafone. From past 4 years I am using. But now, i am not satisfied with the service because of bad customer support.
My experience with your service was I have called twice to the customer care but the reponse was not at good. Really I felt unhappy with the service. The two persons who had handled the call had given a bad response to me. The two persoons said, we will transfer your call to my supervisor but they dint. We are not a fools to make like this.
Actually I had 7.10 Rs or some change in my account also I had 54 minutes of night balance.
After 11 o'clk I made a calll to one of my friends, unfortunately the 7/- was deducted from my account. After that, I made a call to customer care to check out.But his response was so rude and also argued with me. I said after 11 o'clk I called but he was saying before 11 o'clk you have called so that the 7 rupees was deducted. One more fellow said you dont have a balance on your account up to 11 o'clk. and still, How could they say without checking the details. Really I am so frustrating with the rude reponse from your service. I never experienced like this.
Mt request is, take a proper action on both of them who had handled my call twice.
Why I am teleling, they even not checking the details and giving the response to the customers and they are playing with the customers for sake enjoyment. Even they not showing any empathy or way of appoaching.
If they do in the same manner, the service will get bad remark from the customers.
So could you please take a sufficient action.
Thanking you sir.
Arun Kumar.
My number is [protected].
Subject: Bad customer service in Hyderabad.
I am a loyal customer of Vodafone. From past 4 years I am using. But now, i am not satisfied with the service because of bad customer support.
My experience with your service was I have called twice to the customer care but the reponse was not at good. Really I felt unhappy with the service. The two persons who had handled the call had given a bad response to me. The two persoons said, we will transfer your call to my supervisor but they dint. We are not a fools to make like this.
Actually I had 7.10 Rs or some change in my account also I had 54 minutes of night balance.
After 11 o'clk I made a calll to one of my friends, unfortunately the 7/- was deducted from my account. After that, I made a call to customer care to check out.But his response was so rude and also argued with me. I said after 11 o'clk I called but he was saying before 11 o'clk you have called so that the 7 rupees was deducted. One more fellow said you dont have a balance on your account up to 11 o'clk. and still, How could they say without checking the details. Really I am so frustrating with the rude reponse from your service. I never experienced like this.
Mt request is, take a proper action on both of them who had handled my call twice.
Why I am teleling, they even not checking the details and giving the response to the customers and they are playing with the customers for sake enjoyment. Even they not showing any empathy or way of appoaching.
If they do in the same manner, the service will get bad remark from the customers.
So could you please take a sufficient action.
Thanking you sir.
Arun Kumar.
vodafone mobile services in hyderabad — worst customer service
Sir,My self C. vijaya Chandra . iam customer of vadafone communications. My Mobile number is [protected]. I have activated caller tune from friend mobile still from last 2 weeks but it is not activated still now . already my balance 50Rs is deducted from account. When i call to customer service they are delaying my query. I have registered my complaint two times, my complaint no are[protected] and[protected]. please iam requesting you that give me solution for this . In customer service department is very worrest i never seen like this persons.
Hi,
I have a vodafone prepaid connection, [protected].
And i am very mad about it now, because of the advertisements i get. How this marketing people get my number. The point is i get 10 - 15 advertisement calls from those people in a day.
Somebody help me. No use of Vodafone customer care, i tried it many many times.
How can i solve this problem?
Linu.
I have a vodafone prepaid connection, [protected].
And i am very mad about it now, because of the advertisements i get. How this marketing people get my number. The point is i get 10 - 15 advertisement calls from those people in a day.
Somebody help me. No use of Vodafone customer care, i tried it many many times.
How can i solve this problem?
Linu.
Hello,
My name is Suman. Today i have called to vodafone customer service which is located at hyderabad. Actually i have recharged my cell to make a important call. When i checked my balance i got a message stating that i have negative balance in my cell. All of a sudden amount was deducted without my knowledge. When i called customer care, executives informed me that love alerts is activated in my account. My cell was with me and i dint activate anything. When i am speaking to executives they are not even listening what am i saying and executives are speaking arrogantly. I requested to transfer the call to TL but they dint transfer. Sometimes i will get calls from vodafone from different numbers, when i receive the calls, money will be deducted from my account. Due to these issues most of my friends stopped using vodafone. We are unhappy with the service provided. Very soon vodafone would loose most of the customers. Im using vodafone since 5years so im registering this complaint.
Regards,
Suman.
My name is Suman. Today i have called to vodafone customer service which is located at hyderabad. Actually i have recharged my cell to make a important call. When i checked my balance i got a message stating that i have negative balance in my cell. All of a sudden amount was deducted without my knowledge. When i called customer care, executives informed me that love alerts is activated in my account. My cell was with me and i dint activate anything. When i am speaking to executives they are not even listening what am i saying and executives are speaking arrogantly. I requested to transfer the call to TL but they dint transfer. Sometimes i will get calls from vodafone from different numbers, when i receive the calls, money will be deducted from my account. Due to these issues most of my friends stopped using vodafone. We are unhappy with the service provided. Very soon vodafone would loose most of the customers. Im using vodafone since 5years so im registering this complaint.
Regards,
Suman.
Hi,
I have been using Vodafone since two and a half years but suddenly one day my number was deactivated on the grounds that my documents were not verified.I was not even informed about this even once.I got to know only when i tried calling up through my number and i could not use the service.
i dont understand that after two and a half years the copany realized that my documents are not verified, moreover, even when i again submitted the entire documents the service was activated after 78 long hours.
The customer service is worst .
I have been using Vodafone since two and a half years but suddenly one day my number was deactivated on the grounds that my documents were not verified.I was not even informed about this even once.I got to know only when i tried calling up through my number and i could not use the service.
i dont understand that after two and a half years the copany realized that my documents are not verified, moreover, even when i again submitted the entire documents the service was activated after 78 long hours.
The customer service is worst .
Hi,
I am using vodafone for past 3.5 years and now a days, there is no connectivity and no proper response from the customer care. really no idea on how to go about since i have given this contact no. for all my relatives and friends.
The worst network coverage and irresponsible customer care.
I am using vodafone for past 3.5 years and now a days, there is no connectivity and no proper response from the customer care. really no idea on how to go about since i have given this contact no. for all my relatives and friends.
The worst network coverage and irresponsible customer care.
Vodafone — loss due to vodafone bad service
Respected SirIn 10 November, 2009 i activate BIR (Basic International Roaming ) on my vodaphone number [protected] and i was told that in this service i cannot make any outgoing calls as outgoing calls are barred . During the official stay of 2 months in US , Vodafone Suspend my number i enquir about it and i came to know it was due to my Bill . on 15 January 2010 , i Came back to India and I checked my Bill ( Bill number [protected] ) in which 3795 Rupees was added to my bill as outgoing calls charges . I submit my request number [protected] to vodafone customer care , he assured me that your phone number will be activated within 3-4 days . after 4 days nothing happens there . I again called top customer care many times but no resaponse always i got the answer that your request is pending. I went to Vodeafone Store sec 35 chandigarh 5-6 times ( Executive name : MEGHA) , But Every time she assured me that the complaint will be resolved in 1-2 days , Now I deposit 4000 rupees to vodafone . Till now the matter is not resolved
As i have Electronics Business , I have This contact Number on all my Bill Books and Letter heads and all document , Due to vodafone's bad service i lost my many oredr of worh 8 - 10 lakhs , Copy Of Vodafone bill is attached
Please help me to resolve this matter , so that there shold not more loss to me and my company
Satwinder Pal Singh
[protected]
Vodafone / Mobile network — Bad customer handling
I have to make payment 6000, i made 5500, i just want to get the clarification on the remaining amount i tried to contact the person at customer care office (Koramangala) .Care centre working time is 11 am to 8 pm , when i went the time was 7 : 55 pm. They didn't allow me to enter and communicate , If ask for the time they informed us that its their wish '" When should close and when should open " the language which they used was not decent to handle a customer .The proof of time is with me , The bill printed on the automatic machine is 17: 55pm. I can present this for further information .
Vodaphone has the worst customer service of all the mobile service providers I have dealt with. It's not a torture to be on the customer's end while being subjected to random questions like "how much did you pay for the recharge?" Hell if I knew I was supposed to remember how much I pay every time I recharge, I would be keeping a journal. A simple question like why can nobody get through my phone and why they hear the message "this phone is temporarily out of service" cannot be answered by the oh-so-well-trained customer service reps. Apparently all they can offer you is a canned response prefixed by your name at the beginning of every sentence! I think it's time to change. I am happier with Airtel or even Reliance! Boo to Vodafone!!
Very Pathetic service from vodafone, Hopeless System used at vodafone, u do not have the correct name of the cust.inspite of correcting the people they still call with wrong name, call recd from [protected], supervisor (Laxmi) and nodal officer (Imran Shaikh) are also good for nothing, the nodal officer says you send us the mail and we will look into the matter
Total Harassment as receiving calls pertaining some other person by the name Guddu.
Kindly look into the matter
[protected]
Total Harassment as receiving calls pertaining some other person by the name Guddu.
Kindly look into the matter
[protected]
Hi, , , i have vodafone prepaid connection, , , since few days i have observed that my balance is getting cut with small amount like 50 paisa or 1Rs in every minute or so that too without calling anyone, , , , for the whole week i have not done any outgoing calls i have received only incoming still my balance of 100 rs was deducted.on calling the Customer care (198) who are worst on replying, , , , kept me on hold for 15 min finalling disconecting it, , this repeated 3 times in a day ...and since 1 week i am not able to call 198...because if you call this num for more than 3 times a day then u are barred to call the same num for 1 week, , , this whole thing has made me decide to switch to anathor service provider, , , , , Vodafone is the worst on customer service and yet they advertise Happy to help...
Vodafone — bad customer assistance service
Hi All,since 6 year i am using VODAFONE service. yesterday i experienced bad customer assistance actually i need internet settings but nill response from the customer care. if this continue definatly i will change the mobile network. Vodafone improve your customer service.
Vodafone Essar — Worst customer service
My number is [protected] .am a Vodafone customer for past few years recently facing lot a of problem with ita bonus pack called " Kodumbum pack " has been activated on my number charging 3 rs on daily basis.i cannot deactivate that service for past few months lodged complaints many time ...no response at all from them . atlast i deactivated few days before ...i called them and asked for waiver -They said its not possible...i sent mail to nodal officers same reply from them. I left this matter . Recently i tried to go for service called CREDIT ...Whenever i try to activate that service it wont to do so...l called customer service and lodged a complaint till now no response problem persist...So i left it. again new problem started i put bonus pack 125 ....its a rate cutter ..that pack is not activated ...again called customer and asked them.....They said have to wait for 24 hrs......i don't know y have to wait 24 hrs just to activate the service that i paid for......Always they have a answer "Server down" "Server "problem" "technical issue" Worst service ....one more thing is most of the customer care agents used to disconnected the call if they cannot answer
What happen to TRAI rules and regulation
To,
1) VODAFONE INDIA
2) VODAFONE UK
3) VODAFONE Global Enterprise
3) TRAI
4) Hon. Consumer Court, Mumbai
5) Hon. Minister for Telecommunication, Broadcasting & Internet
6) VODAFONE Facebook page
7) To The Times of India & Other relevant news and media companies.
VODAFONE is the WORST company in the WORLD. IT has the WORST CUSTOMER CARE. The pre-paid number in question is: [protected].
Details of my recent HORRIBLE experience with VODAFONE is as follows:
VODAFONE is the worst company in the world. Do not opt for their 3G data cards, dongle or iPad micro sim.
My recent horrible experience with Vodafone is as below:
I purchased a NEW Prepaid Vodafone 3G Mircrosim and Internet connection for my IPAD. The number is: [protected]
.
Purchased a new microsim for Vodafone on the 20th of july'2013. First in the Vodafone gallery, none of their employees knew what kind of sim goes in the iPad, they took 15 minutes to figure out that a microsim is required. Secondly I was told that with a recharge of Rupees 499, I will get 3 gb of 3G connection per month. I paid the 499 and I was told that I will receive a verification call within 6 hours after which my Internet will get activated and service will start. I finally get a verification call and they confirm that my Internet will resume within 1 hour of that call.
It has been over 15 hours but my service never started, post which I called the prepaid customer service number. After explaining them my problem for over 25 minutes on the phone, I am told that I need to recharge my account for a further balance of 10 rupees only then I can use the Internet. When I ask them why wasn't
I have 4 VODAFONE postpaid and 1 above mentioned prepaid connections. I plan to disconnect all of them after going through this experience.
It is high time we Indians file criminal and consumer suits against such companies, I being an advocate plan to take Vodafone to court as early as this coming week. I further plan to take up this fight against such horrible customer service against VODAFONE in the Press & News Media and also file a complaint with the PARENT company of Vodafone as the Indian Counterpart will never take any action since CUSTOMERS are not considered KINGS but DOGS in INDIA.
My contact details are: [protected]@outlook.com OR [protected]@gmail.com and my number is [protected].
If anyone else wants to join kindly contact me
1) VODAFONE INDIA
2) VODAFONE UK
3) VODAFONE Global Enterprise
3) TRAI
4) Hon. Consumer Court, Mumbai
5) Hon. Minister for Telecommunication, Broadcasting & Internet
6) VODAFONE Facebook page
7) To The Times of India & Other relevant news and media companies.
VODAFONE is the WORST company in the WORLD. IT has the WORST CUSTOMER CARE. The pre-paid number in question is: [protected].
Details of my recent HORRIBLE experience with VODAFONE is as follows:
VODAFONE is the worst company in the world. Do not opt for their 3G data cards, dongle or iPad micro sim.
My recent horrible experience with Vodafone is as below:
I purchased a NEW Prepaid Vodafone 3G Mircrosim and Internet connection for my IPAD. The number is: [protected]
.
Purchased a new microsim for Vodafone on the 20th of july'2013. First in the Vodafone gallery, none of their employees knew what kind of sim goes in the iPad, they took 15 minutes to figure out that a microsim is required. Secondly I was told that with a recharge of Rupees 499, I will get 3 gb of 3G connection per month. I paid the 499 and I was told that I will receive a verification call within 6 hours after which my Internet will get activated and service will start. I finally get a verification call and they confirm that my Internet will resume within 1 hour of that call.
It has been over 15 hours but my service never started, post which I called the prepaid customer service number. After explaining them my problem for over 25 minutes on the phone, I am told that I need to recharge my account for a further balance of 10 rupees only then I can use the Internet. When I ask them why wasn't
I have 4 VODAFONE postpaid and 1 above mentioned prepaid connections. I plan to disconnect all of them after going through this experience.
It is high time we Indians file criminal and consumer suits against such companies, I being an advocate plan to take Vodafone to court as early as this coming week. I further plan to take up this fight against such horrible customer service against VODAFONE in the Press & News Media and also file a complaint with the PARENT company of Vodafone as the Indian Counterpart will never take any action since CUSTOMERS are not considered KINGS but DOGS in INDIA.
My contact details are: [protected]@outlook.com OR [protected]@gmail.com and my number is [protected].
If anyone else wants to join kindly contact me
Myself advocate swapandeep singhal, I went in indirapuram vodafone centre to change my mobile no.--[protected] postpaid plan to some aother postpaid plan. there is token system so i took the same...my token number was 142.But many persons came after me had been taken up before me.I complain about this unprofessional conduct many times but the executives...Jagjeet and Naresh ji told me that they are taking up their premium customers first as there token is on priority...so I asked the how to take a priority token...they told me that as your number is only 4 months old you have to wait atleast for 2 years to become premium customer. I waited over there for 45 minutes but no response.So my complain is if i had made any mistake by porting my number with vodafone.If i went to vodafone's store for some query and taken token even then behavior with me was like a neglected customer...the system should be first come first serve and not on priority basis...that was a very unprofessional behavior at vodafone's end.Kindly take a strict action against vodafone for such an unprofessional behavior.
thanking you
thanking you
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I've lost my mobile, a postpaid connection with Vodafone. I called up the Vodafone customer service at [protected] and 111 from my cousin's prepaid Vodafone number and I was asked to call the other one. Vodafone has started this stupid service of conference facility, whose advertisement just goes on and on without any way to skip it. The IVR doesnt tell you which digit to press to speak to a customer service representative. I dont understand how Vodafone management thought that the idea of conference facility is such a great thing that everyone would want to listen to it even when they are frantically calling to report the loss of their mobile/ service.
To add insult, the prepaid customer service representatives dont have the ability to transfer calls to postpaid department and we have to call from a landline to reach the postpaid department. How can we term this as "Happy to Help"????
This is terrible customer service. Please, Vodafone guys, so many people have so many complaints on you. When will you start learning? Please, do you know what feedback is all about and the purpose of it?
If so, IMPLEMENT!!!