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MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

www.mtsindia.in

1.5

Updated: Aug 10, 2024

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So far, so good. MTS / Sistema Shyam TeleServices [SSTL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MTS / Sistema Shyam TeleServices [SSTL] will keep up the work and continue to help more customers with their concerns even better 🤝

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MTS / Sistema Shyam TeleServices [SSTL] reviews & complaints page 4

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Need to stop my mts datacard postpaid service (Number [protected]) as early as possible.
I am not able to reach mts customer care due to merger with rcom. Tried to reach rcom customer service as well but unable to reach. Please help. Tried to send mails to appellate. [protected]@mtsindia.in, datasupport. [protected]@mtsindia.in and nodal. [protected]@mtsindia.in but all mails bounced except [protected]@mtsindia.in.

Thanks & regards,
Bikram sarkar
+91-[protected]

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Bik Sarkar Hi,

I have received MTS-RCOM bill for this month today morning. I have initiated this disconnection request on 29-NOV-2017 but received the bill till 31-NOV-2017.

Again today I have sent a mail to RCOM.

Mail details below:
Hi Rcom Support,

Please consider this email as a Gentle reminder. This email is with reference to email sent on 29-NOV-2017 (Subject: Your MTS account eBill dated 01-Nov-2017).

Reference to complaint raised with https://www.consumercomplaints.in on 29-NOV-2017:
MTS / Sistema Shyam TeleServices [SSTL] Complaint Status Update [ID: 1791369]

My MTS-RCOM Datacard Number: [protected]

Please stop my MTS-RCOM Datacard Postpaid service as early as possible. I won't be able to pay my bills after this month. Send me a confirmation mail upon successful disconnection as well.

Thanks & Regards
Bikram Sarkar
+91-[protected]

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Address: Tiruchirappalli, Tamil Nadu, 620 008

Website: www.mtsindia.in

I bought a mts dongle for my official use. No payment pending. Previous month i had been to mts collection office near annasalai, tiruchirappalli to pay the payment. They said the company is closed and no more transactions could be made. I asked about the payment to be made by me. They replied, sir company is closed. We are not authorized to receive the payment and too to get back the dongle. The bill is automatically generated and without using the dongle they claimed the bill. Pl. I am a middle class person. Pl. Do the needful on this matter.

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Address: 636008

Website: selfcare.mtsindia.in

For the last one month mts mblaze ([protected]) is not working, even i tried so many times to the customer care, such number doesnt exist or not even working. After a long gap i ([protected]) got a message from mts, it has been changed to rcom, ur service will be better, though my mts is not connecting to internet, yesterday i got the bill amount of rs 707/- for last month usage, this is cheating, even in that bill they given some customer care number it is not working too, i need a solution to this problem

+1 photos

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I want to cancel my mts postpaid datacard connection. As there is no signal at my location i am simply wasting 825 rs. Every month. I tried calling customer care number but it says the number is temporarily out of service. I need to deactivate my account and clear the outstanding. My data card number is [protected] and my email id is [protected]@gmail.com

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Address: New Delhi, Delhi, 110019

Dear sir,

This is to bring to your notice that i have been using a dongle issued by mts ([protected]) for the last approximate 2 years.

However, recently after facing net connectivity problems when i tried checking on mts on various website, i came to know that it is stopping its services due to takeover by some other entity.

Despite several mails and call to their customer care, no one bothered to either write-back or tell us to either confirm or deny this takeover and abrupt stopping of the services.

I have not received a single intimation from the concerned company about stopping of their services at any point in time.

In view of the same, i am not only without any internet services but even on checking with reliance telecom (The company which is said to be taking over mts), it refused porating to its services citing the issue that only mobile portability is allowed and not internet.

Request you as such to help sort this problem.

Regards,
Deepankar shyam

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Nov 28, 2017

Updated by deepankarshyam MTS / Sistema Shyam TeleServices [SSTL] — service stopped without prior notification

1 Review
De deepankarshyam on Nov 28, 2017 Mark as Resolved

Dear Sir,

This is to bring to your notice that I have been using a dongle issued by MTS ([protected]) for the last approximate 2 years.

However, recently after facing net connectivity problems when I tried checking on MTS on various website, I came to know that it is stopping its services due to takeover by some other entity.

Despite several mails and call to their customer care, no one bothered to either write-back or tell us to either confirm or deny this takeover and abrupt stopping of the services.

I have not received a single intimation from the concerned company about stopping of their services at any point in time.

In view of the same, I am not only without any internet services but even on checking with Reliance telecom (the company which is said to be taking over MTS), it refused porating to its services citing the issue that only mobile portability is allowed and not internet.

Request you as such to help sort this problem.

Regards,
Deepankar Shyam

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Address: 603202

I want to close the current mts data card postpaid connection. For last 3 months, it is not at all connecting. Their customer care numbers are not reachable.

I tried to reach them but no luck and also i am paying the bill without using the service for last 3 months.

I got the connection in person and now looking to close this but couldn't. Need the procedure atleast so that i can close the connection.

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Address: Sawai Madhopur, Rajasthan, 322001

I am using mts postpaid data card connection no. [protected]. It was not working for last 6 weeks and mts customer care also shutdown their service. But they send message to pay bill amount for last month for the non working internet connection. So i wish to disconnect my service but no body was there to resolve consumer problems they only sending message about payment for unused internet service. How to disconnect my service?

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Address: 600058

Website: www.mtsindia.in

I have been using mts data card for more than two years now. I have been paying my bills regularly. From nov 3 my mts data card was not working and i also got an sms that rcom has acquired mts on the same day. That is the only message i got, after that i haven't received any message or e-mail regarding the vendor change and the customer care number details etc.
Then i tried contacting mts customer care, through the number available in the internet and me, but i got a reply that the number does not exist. And the mts website is also not accessible. Usually the monthly bill gets generated on 16th or 17th of every month, this month (Nov 2017) i received the bill in sms to my mobile for inr 1179/- on nov 25 2017 and it is dated on nov 16 2017, that too from rcom. Now i dont know how to contact the customer care to rectify this.
Also i am also being cheated by not providing the customer service, the product is not working and the vendor wants me to pay for the not working product and not used data. Please take this complaint and do the needful

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Nov 27, 2017

Updated by Vijay Chakravarthy SMS image

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I am using mts postpaid connection. It was not working for last 3 weeks and mts customer care also shutdown their service. But they send message to pay bill amount for last month for the non working internet connection. So i wish to disconnect my service but no body was there to resolve consumer problems they only sending message about payment for unused internet service. How to disconnect my service?

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Address: Chennai, Tamil Nadu, 600004

Website: mtsindia

I'm using mts postpaid connection with datacard number [protected] from last 3.5 years. But recently the (From 3 nov 2017) the internet speed got hit down drastically because of the acquisition by rcom. And wow i have no option but to port to another network as the customer care is unavailable from the last 2 weeks. Please discontinue my services as i do not want any pending bills on my head. I will treat this complaint as a evidence in case i'm harassed in future...

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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T

tapassahanit

from Delhi, Delhi

Nov 28, 2017

I Mr Tapas Kumar Saha would like to inform you that I have MTS data card postpaid modem whose no is [protected] and due to connection problem during last month, I want to deactivate my connection.

Therefore, I request you please do needful to deactivate my number from today
(22/11/2017) positively.

R

Remash Krishnan

from Bengaluru, Karnataka

Nov 28, 2017

Non availability of post paid MTS data card services from 1st November 2017 with out any prior notice which has caused significant difficulty and fearing that post paid bills will be generated for the month of November 2017 with out giving any services
MTS data card number [protected]

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Address: Chennai, Tamil Nadu, 600045

Website: www.mtsindia.in/wifi

I am not able to use mts (Chennai)- since last 30 days, neither any customer care number is working nor their email. I will not pay current month bill for sure, my work has hampered a lot due to all this.

In-spite of repeated attempts we are not able to reach your customer service desk with the [protected], [protected], [protected] mentioned number as i was getting only switched off notification continuously.

Because of this sudden interruption on without any prior notification i was fed with your network, so please dismiss my connection immediately. My productivity was completed messed up because of this issue.

Mts id: [protected]

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Address: Thiruvananthapuram, Kerala, 695017

I am not to cancel my MTS connection. I went to MTS shop at Trivandrum on October 2017 to cancel my connection and they informed that from next month onwards I won't be receiving any bills as MTS service has been suspended. I also tried emailing MTS customer care but no response. So please cancel my connection - [protected] as I am still receiving bills.

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Address: Bangalore, Karnataka, 560029

Please terminate my mts data card connection [protected], i am trying to raise the disconnection request since november 1st 2017. I have been calling mts customer care and also mailed [protected]@mtsindia.in for termination but no response. Please terminate it asap.

Below are my details.

Mdn: [protected]
Name: majid hussain
Mobile: [protected]

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Address: Dehradun, Uttarakhand, 248001

Have already paid the bill till december for the internet connection registered with number [protected] but not receiving any services from mts. Tried to reach the helpline contact number but it says that number does not exist, even the local contact numbers registered are switched off.
Forget the refund i just want revke the connection because later i dont want get involved in any legal matter regarding bill payment.

In order to discontinue with mts services i need to get in touch with their support, which is looking extremely difficult because all the mode of contacts mentioned on their site are invalid.

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I Mr Tapas Kumar Saha would like to inform you that I have MTS data card postpaid modem whose no is [protected] and due to connection problem during last month, I want to deactivate my connection.

Therefore, I request you please do needful to deactivate my number from today
(22/11/2017) positively.

The MTS data card, has changed to RCOM data card and bill is coming for the same.
I was not able to use the card for last one month.
Later I have stopped trying the same. And it can be easily checked that what was my amount o[censored]se of data is last one month. The schedule also makes clear that the card was not o[censored]se to me.

Hope the company go for disconnection as quickly as possible.

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Mblaze# [protected].
I am fed up trying to contact mts & reliance communication for the past 5days. I've paid my bill, the dongle doesn't work any more. I want the connection disconnected asap. Worst customer support, without even a number to contact service. Why then do you guys even merge when you have no support at all.
Cancel mts connection immediately.

Thankyou!

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Address: New Delhi, Delhi, 110075

To,
Reliance Customer care

Sub: Cancellation of MTS Landline.

Dear sir/Madam,
I hereby request you to kindly disconnect all services for my landline number [protected] and [protected] with immediate effect Because we have changed our office recently and tell us the final amount of both landlines numbers.

Details of Landline connection:
Telephone number:- [protected] and [protected]
Firm name- Galbraith shipping services india
Address- Shop no.14 Plot no 13 Sector-5 Dwarka, delhi-110075

Kindly note, further billing will not be paid by us from the date of submission of this application.

Please immediately take action as soon as possible.

Thanks & Regards
Bavleen kaur

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Address: 713209

Website: www.mtsindia.in

Sir, due to connection problems from last month i want to deactivate my mdn post paid number, [protected] from today (21/11/2017). But not only the connection problems, the company is no more now. And i can not communicate to the company personals to disconnect my mdn number. So i want your help to deactivate my mdn number.
Therefore, please do needful to deactivate the connection.
Thanks and regards

Jitesh chandra barman

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Address: 632513

I had recharged my mts mblaze datacard on 19 th novthrough netbanking and it was an unsuccessful recharge/transaction.
I did not get the transaction id also. But the amount was deducted from my account. Neither the amount is credited back to my account nor my datacard is recharged. Its four days since i have lodged the complaint. My issue is not resolved and the mts staff tell they will give a call back but i did not get any call.

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Address: Ernakulam, Kerala, 682011

Website: TRAI

MTS people are not hearing the requests and customer care number and emails are also not working. Toll free and other numbers also not working. You are requested to please take action against MTS and refund the money paid for their dongle and the amount paid last month towards bill. They are not providing internet through my data card No [protected]. I suffered a lot as they stopped providing internet that loss should also be refunded to me.

THOMAS ABRAHAM
[protected]

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by Thomas Abraham Mundackal really we feel that there is no government and any body looting the customers and nobody is hearing individuals. The government has created a fear in the mind of all customers and all are looting people none take responsibility.

THOMAS

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