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Musafir Complaints & Reviews

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Last updated Feb 28, 2024
Complaints 114
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+91 22 6734 4427
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Kshitij, Veera Desai Road, Dattaguru Nagar, Azad Nagar, Andheri West
Mumbai
Mumbai City District
Maharashtra
India
400053

Musafir reviews & complaints page 4

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Address:400610
Website:www.musafir.com

No mechanism to communicate to customer about a cancelled ticket by airline. Customer only come to know from the airline itself while doing web check-in. No customer care on Sunday post 9:00 PM onwards like people should not travel in the night.

Now dont have any update when the reimbursement will be done - it is still rolling between musafir.com and the airline.

Reference ticket - M-465YW

#Improve...
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M
Mirna Singh
from Gurgaon, Haryana
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Fraud Company

Hi,
I made an online booking with musafir with the booking reference as M-3WGC3. This was a return journey from Delhi to Dallas.
I flew with Lufthansa Airlines on 16th Dec and the journey was very comfortable with no hook-ups at Frankfurt Airport.
I was supposed to fly back with Air Canada on 02nd Jan, but to my horror I was refused a boarding pass since I did not have a transit visa for Canada.
I wish to know...
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J
joydcosta
from Vasai-Virar, Maharashtra
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VISA Application for Srilanka Refund amount 7200

Address:Thane, Maharashtra, 401202
Website:Musafir.Com

Hi,

We Four member have applied the Srilanka Visa application Monday ie 09th Jan 2017, contuionsly following up with your Visa expert for the status after 5 days of span period the visa expert came up with solution asking customer for refund option that too awaiting period of 5 working days

Kindly check the same and refund the money back soon to me back .

Note : We had a bad experience for Musafir...
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Address:400079
Website:Musafir.com

Please request team to read my concern and escalation below and before making any kind of action, changes, please confirm with me first don't modify, correct, cancel or hold any tickets without my consent or knowledge.

My contact number is
91-[protected]
[protected]
[protected]@yahoo.com

Hi Team,

I Got wrong information from your customer service agent even after multiple...
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S
SowSan
from Ahmedabad, Gujarat
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No refund for flight ticket booked-3JT

Address:Mumbai City, Maharashtra
Website:www.musafir.com

Never expected this sort of service from musafir, In future will not continue to make any booking through musafir. Will inform to all my family n friends not to book from musafir. If I had booked the same tickets from jet airways, I would have got free cancellation and modification which was informed by the airport jet airways staff. After continuously follow up no refund update my musafir. Not even the customer care representative give proper...
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P
Pinak Deshmane
from Mumbai, Maharashtra
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Poor quality of coordination and did not honor commitments

Address:Mumbai City, Maharashtra, 400069
Website:musafir.com

Had booked a trip with them to bangkok and pattaya for the period 23-28 Dec 2016.

Must say that the overall experience dealing with them was far from satisfactory. Their lack of professionalism and lack of coordination between different functions / offices was very evident and apart from the "pre-sales" period, where one almost always gets the best proactive customer service, much was left desired during the rest of the trip....
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G
Garima Sehrawat
from Pune, Maharashtra
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Flight ticket refund

Address:Mumbai City, Maharashtra, 400053
Website:in.musafir.com

I was booking a ticket from musafir and as soon as i paid the amount online an error came saying : unsuccessful your ticket is not booked.

I booked the ticket from other vendor. Then i got to know that musafir's ticket is already booked inspite of misleading error reflected on their screen.

I have requested for the refund since this has been a problem at their end and my rs 4500 is wasted due to their ridiculous...
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S
Shashank Ayyala
from Vasai-Virar, Maharashtra
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Refund not processed despite complaints

Address:Mumbai City, Maharashtra
Website:www.musafir.com

As per discussion will send the documents and original passports which was given for Philippines Visa.Please share the full address with pin code for dispatch.

Courier charges will be deducted INR 700/- rest amount will be refunded.

I paid around 10k for the visa but the refund has still not been credited. It's been over 3 weeks now

I had made payment for Philippines visa but the same was not...
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M
mahjain22
from Chennai, Tamil Nadu
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Non refund of amount

Address:600017
Website:Musafir.com

Receipt 3213758 for m-3wjme
They have debited rs 13768 from my a/c for the flight booking (Above is the receipt no)
Then they call and say fare has increased so tickets cannot be booked
I asked them t refund the amount they send me e mail it will take 15 to 30 days

How will i make my further booking when my amount is blocked with them below is the e mail received kindly help and get my amount refund earliest...
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R
Rahul Bagrecha
from Bengaluru, Karnataka
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No refund for non booked ticket

Website:www.musafir.com

This was my first mail
"
I have been scammed by musafir.com . When i booked the ticket i saw a screen stating your booking could not be completed and you will get the refund soon . Now when i see that there has been no refund, i check my account and find that i got the email of the ticket . Then why was i shown a screen which said that booking failed and the amount will be refunded . I then booked another set of tickets for...
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R
Rameezkazim
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Visa fraudulent

Address:Mumbai City, Maharashtra
Website:www.musafir.com

Hello

I'm writing this regarding my experience with musafir.com. I have applied for Malaysian tourist visa through musafir.com. I have done the payment of Rs.3500 as per request their request. My reference id is M-3SQWM. They ask me to send the air ticket, passport, photo. I have send it all those documents on time. And they promised me that I will get the visa within 4 days.

But after 4 days i have received...
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R
raghavi lavanya
from Bengaluru, Karnataka
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Flight ticket amount refund

Address:560073
Website:Musafir.com

I had booked GoIndigo flight ticket from Bangalore to Pune on Oct 3rd using Musafir Travel. I had cancelled the ticket on Oct 27th and as per the GoIndigo customer care information, they have refunded the amount rps.1178 to Musafir Travel on Oct 29th. It is more than 15 days for now, I have not yet received the refund from your end. I want the amount to be refunded within two business day from now. Please refund as soon as possible....
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K
Krupa Domadia
from Mumbai, Maharashtra
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For one ticket booking charged twice

Address:Mumbai City, Maharashtra, 400069
Website:in.musafir.com

I booked my air tickit from mumbai to coimbtore on 30th oct. first they showed me booking fail for travel tickit. and it was written in tickit that you will get refund soon. so i booked tickit another time.
They changed me twice for same tickit.

Tried 100 times to call at there customer care. but every time they kept on hold & never returned back.

Even mailed then 5 times no revert of mail also.
br...
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K
Kuhoo Mishra
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Refund not received

Website:www.musafir.com

I booked a ticket through the website musafir.com from mumbai to indore on june 27, 2016. the ticket has been attached. Because of some issues the dates had to be changed, so the people there said that I will have to cancel the present ticket and book another one. some amount will be deducted but the rest will be credited back to the account through which we had made the payment. I waited for sometime when the money was not credited i contacted...
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D
designerdivya
from Gurgaon, Haryana
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Unable to provide ticket booking

Address:Mumbai City, Maharashtra
Website:musafir.com

I'm a client from jaipur name divya mahesshwari. Mob-[protected]. After accepting money for flight booking from jaipur to bombay for 8th nov on 27th nov, musafir is unable to provide confirmation just because the price gone up. Flight attendants are not answering the calls. Musafir is so irresponsible. Employees of company are making fool of clients. Company is not refunding my money also. I wish for my money to be refunded in my account as...
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P
Priyanka Ag
from Gurgaon, Haryana
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Poor service

Website:www.musafir.com

They are glorifying their visa on whatsapp service and the fact that we can get quick hasslefree visa and we just need to talk to them on their whatsapp consumer service number and the people operating on that service dont reply to you for hours even after being online and the only reply ive got till now is a random 'yes' to my queries. Pathetic website, poor service and uneducated employees...
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Address:400058
Website:www.musafir.com

Dint receive any mail of confirmation of my ticket.Money has been deducted.
Talked to airline directly.Ticket is not booked they said.
Also trying their customer care no. from last 1 hour. 100 rs has been deducted from balance but still no luck.
Such a poor services.All over only one no. is given that too is not toll free.

I just want my money back.
At least they should call back of pick up the phone...
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K
kshitij tiwary
from Lucknow, Uttar Pradesh
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Money deducted but ticket not booked.

Address:Gurgaon, Haryana, 122002
Website:www.ixigo.com

I was booking a flight ticket for Patna to Mumbai through ixigo.com on 28th Oct, 2016.Yes, more accurately i would say that "I tried" to book the ticket but the money that is, Rs 9465 got deducted from my ICICI bank credit card account through which i was doing payment, but booking was not not done and I have not got any ticket confirmation, any ticket from musafir(I was booking ticket with "musafir" through ixigo.com) and till today I haven't...
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R
ruchigupta
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Neither they booked ticket nor sent my refund

Address:395007

Hi
I booked an international flight's return ticket via musafir for ~Rs. 50, 000. The flight is from Germany to kolkata and then from Kolkata to Germany. After I made the payment, Musafir executive called me and said that I will need a transit visa and I told her it is not needed if I stay in the airport. But she said that I should then do it at my own risk. All this was told to me after I paid them.

Then the executive...
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E
er.abhay66
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Transaction failed

Address:New Delhi, Delhi, 122009
Website:Musafir.com

Hi All,

I have got booking failure email and message on website attached.

it was written that rest assure you will get refund. transaction was declined.

after than i have done another booking using ixigo.com. but unfortunately after one hr musafir.com guys sent me ticket, meanwhile I have booked another on clear trip.

Booking refrence Musafir: M-3R7R9 Failed one

Dear...
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