Musafir Complaints & Reviews

Re: receipt for your visa (M-4vrlu)

I hope i will not be harassed as others here. I want the management to take care of this and not ask me, harass me or cheat me by asking any other documentation. I have provided all the documentation as mentioned in there website for thailand visa... You guys have asked on your website - passport copies (Both side) and passport photographs.

I have provided you
Passport copies (Both side) and passport size photographs, return air tickets, hotel bookings etc etc and have paid your fess in advance.

Hi musafir team,

This is regarding refund of my trip with trip id: m-4rpnp

There has been a really long delay on refund. The ticket was cancelled on 3 july and generally refund process happens immediately and i was assured so over the phone. But so far i have not received the refund.

I was given assurance over phone again on 28july when i followed up. My credit card bill will be generated and i would rather want this to be resolved before that. Really appreciate the quick action.

We were not informed about the insurance period (Valid for at least 15 days from the date of return to india) well in advance by musafir team and we had arranged travel insurance on our own as per insurance company form (I. E. For travel period only). This resulted in not the only monetary loss to all three pax but a lot of difficulties/effort of taking revised travel insurance just before the appointment at bls application centre, new delhi.

This is the requirement which we were told by musafir team about at the last hour after the purchase of earlier insurance policy.

Travel insurance: issued by an insurance company as per the eu guidelines. Valid for at least 15 days from the date of return to india.

If there was some exception to travel insurance requirement for spain visa, we should have been informed well in advance. You are having knowledge about all these things and that's why we availed your services. Not telling about insurance requirement for additional 15 days after return in india, has resulted in the monetary loss to all 3 pax as we had to procure revised policy paying one more time.

Also, not all documents which are required to be submitted with the application to bls for grant of visa were not told to us to prepare. Few are mentioned below.

The checklist must be printed on back to back format only.
Authorization form
& declaration form

We are highly dissatisfied with the services of musfir team. You are requested to arrange for a refund of musafir fees of rs 3600/- paid by us towards visa processing. The receipt is attached.

I applied for bangkok visa via musafir on 21/6/17 my travel date is 29/6/17 1 am. Till 27/6/17 morning 12 pm, they kept on saying i will get my visa by 28/6/17 when i called they at 6 pm on 27/6/17 to get an update they told me it is in the process and they can't do anything as it is with the consulate. They said they can't get me back my passport as well. On constantly arguing with them their reply was it's your fault you did not give us...

This has a reference to my booking of flight tickets from del to ccu by jet airways 9w907 date of journey 20.06.2017 and your reference number against my mail no.2741876, 2741897 and 2741960 dated 16.06.2017. My e ticket number was[protected] in the name of mr. Bijan banerjee, ms. Namrota banerjee and mrs. Rita banerjee and ticket no.[protected] mr. Mritunjoy bhattacharya.

Now, i came to know from your office that i will not get any refund. This is not acceptable to me since i have already sent mail to you and was waiting from your reply. No reply received from your end in this regard.

In that case i shall be compelled to report it to the dgca and government of india minstry of civil aviation for their kind assistance.

Solicit your help. With regards namrota banerjee mobile no.[protected]

Hi
I m kanika verma... I have applied for thailand visa for 8 people via musafir... They told me to arrange all documents mentioned which i did.. Bt today i. E 8 june 2017 their delhi office executive mr. Yogender kaushik calls that it is risky to apply for visa as you may not receive your passports before your travel
Date. I. E 19 june2017.. What the hell, these musa fir executives have all the information regarding my travel date, hotels... And after charging money they are not sure about anything...

This is really disgusting.. I have called them end no. Of times to ask about all the details. I have mailed them all the documents before sending them to their delhi office.. Their executive checked all the documents at my place.. And now this nuisance is untolerable.. I want my money back as soon as possible..

Hello Everybody.

This is regarding the horrible experience I had by the services given by Musafir’s team for my Bangkok – Pattaya trip. It is absolutely insane when you get pathetic services from such a big company. Please check all the details below.

I planned to go on a 5-day trip to Bangkok – Pattaya from Hyderabad with my wife in the month of April 17. We planned to fly on 8th of April 17 and were supposed...

Hi,
Please note that i have purchased a ticket online from musafir.com and they never said any where its a non-refundable ticket. I have cancelled the ticket 12hrs before which they said, i can use it at anytime they will make it open. Now they are saying we cannot and if even i cannot awail the return ticket. I wanted to book the ticket which is costing me on cleartrip AED 1338 for which they are demanding me AED 1340.

I had booked domestic flight from musafir and made the payment after which they accepted the payment and later they just cancelled my booking for the reason price of the service had gone up after 10 mins and sold all the seats now they asking me to pay double amount or take the refund after 10-15 days
What the hell is this??
I had made the payment and the amount they had asked for, the exact amount not even a single rupee i had shorten the whole amount i had paid even after that cancelled my booking
This a fraud cheating done to me
Plz make sure anyone doesn't gets cheated next time for which i am making a complaint

I had booked the air india tickets for my 3 family members on 25th april, via the musafir portal. Pnr no - ys4q4 from mumbai to delhi dated 19th may 2017. Ticket id - m-4kfxc

By oversight these tickets have been booked for mumbai to delhi route instead of booking for delhi to mumbai route. As advised by musafir, i had been chasing on all contact nos. Of air india since yesterday (25th april) immediately when i realised this incorrect booking & requesting all to void these tickets so that i get complete refund with just a nominal fee charge. But not getting support from anyone.

I am assuring that i will be booking the delhi to mumbai tickets again through air india only, but still neither musafir guys or the air india guys have been supporting on this.

Musafir guys need a confirmation from air india & also update on the pnr (Tickets voided), only after which they are agreeing to refund the amount.

I had also cancelled the tickets, as suggested by musafir team., i had spoken to air india officer & he had confirmed that voiding could have been done yesterday by musafir team.
But when i spoke to musafir team multiple times yesterday, they denied doing that & had only updated my request.

I need an explanation, that why this was not done purposely by the musafir team.

I am clear that i am not going to bear any cancellation charges & the voice recordings of yesterday would prove my case.

Awaiting your confirmation mail for the refund.

Thanks
Amit agarwal
[protected].

-i had booked two tickets from musafir.com for the journey of 4th may 2017 and i searched for lucknow-delhi sector and the result page shows the flight between kanpur-delhi on the name of lko-del sector and when i gone on the payment page and its shows kanpur-delhi and i wrongly booked and paid them bcoz kanpur is not seen by me. They says its your fault because our webpage have default showing nearby airport. Its cost me aproxx. 7000 rs. And now they are telling on the day one u will get the amount after cancellation 4430 rs. Aproxx. Now on the day 2. They were saying that u will get only 1182 rs. Refund
They are just cheating with the customer no reply yet

My booking no. Is m-4kbp8

I had booked a indigo flight from delhi to vadodara through musafir.com.. Due to some important work I had to cancel the flight.. As per the details given to me by the indigo airlines, they have refunded ₹1260 to musafir account and same amount will be refunded to my account by musafir.com after the deduction of the non refundable processing fee.
After waiting for a week, when I enquired the musafir.com regarding my refund, I received a mail mentioning that the travel agency musafir.com doesn't owe me anything.. I replied back to their mail mentioning that indigo has told me that i will get back 1260₹ but musafir.com was not ready to give back my money..They didn't even bother to reply back. This is clearly a case of cheating and I have nothing in my handwhich i can do. I request you to look into the matter and do the needful.
My PNR no for the indigo flight is GBJE2G
You can check the same with the airlines as well.

I wish i would have come across your complain before, i totally agree that musafir team is very irresponsible, and they do not give satisfactory response to client quivery

One can find my conversation with musafir and how they respond to issue and how they hide information from costumers

https://www.wetransfer.com/downloads/e27da06609f1628b72ed18e4b3dec4db[protected]...⇄

if link don't work please copy pest the link in your browser and download pdf file which contains email conversation between me and musafir team don’t miss response from jet airways

Hope this will help other from getting cheated

Regards
Varun Pandya
[protected]@gmail.com

My trip at Dubai is over but I am not at all happy with few things.

At first they have offered me a trip of Rs. 40000 per person with 4N/5D as per mail on 23/11/16.

After this I asked to add below things:
a) Transfer from airport in Sedan on pvt basis.
b) 4 Star hotel.
c) Increase the tour to 5N/6D.

For this they have changed the Package to Rs. 45000 per person and I gave the go ahead.

But after reaching Dubai only point no. 3 is fulfilled as vehicle provided was the 14 seater bus instead of Sedan and the hotel provided was 3 star instead of 4 star for which they have charged me.

Now no one is responding

My 4 friends and I had booked hotel rooms with Musafir.com for our stay in Sri Lanka (3rd to 7th Feb 2017). First, we were shown the booking details of another hotel, The Temple Tree, Bentota which we confirmed, but they booked us into The Surf without even consulting with us. We had to point this out to them post which we reviewed the hotel and confirmed the bookings. We were not even informed that early check-in would incur a charge (we landed in Sri Lanka at 530am which Musafir.com was well aware of). We had booked 2 superior deluxe sea facing rooms at The Surf, Bentota only to be told when we arrived that our booking did not even exist. After numerous international calls made to Musafir.com (Shefali was our contact there) We were given standard rooms for the first day/ night and then later shifted to the rooms we had actually paid for. Shefali from Musafir.com had agreed to refund the complete money for the first day for the 2 rooms we had booked since they messed up the reservations and caused us unnecessary stress (i have this on email too). We got back to India on 7th Feb and have been following up with them via email and telephone calls however Musafir.com has not responded.

We had conversation for Thailand Visa for 4 passengers and they have promised us to provide that.
I have already informed them that i am flying on 08.02.2017 so i need my visa by 7 feb positively and they have told me that it will get done, ”Dont Worry”.
Before the payment, i have asked several times that my main concern was to have my passport back by 7 Feb if any discrepancy will arise in Visa Documentation and they have told me, That is our responsibility to give your passport back by 7 Feb 16 so that least i have a option of Visa on arrival.
I have spend 2 full fledge days for my VISA documents because of their commitment and delivered to the courier guy on 31.01.2017.
On 1 Feb 2017 i have received a call from Mr Yogender Kushik from Delhi Office and he told me not to submit the documents as it will be very risky.
I told him its fine if we will not get Visa but i should get my passport back by 07.02.2016 and he has informed me it will take 2 days for your passport that means i will get my passport on 09.02.2016.
And Apart from that Delhi office personnel dropped a mail to me that i have not received passport of one individual out of 4, i told them to check it properly its with you only.He has replied me back after an hour which was a minute job only.I think they cant understand that your customer will definitely be in huge stress.
This is actually blunder from your company end that two employees are giving me different statements and give me fake promises just to earn money.


I am chasing them from last 30 days for my refund and i did not get it yet.

Is that you and company commitment level.

Update me with only one date when I should expect my refund of Rs 5844.

MUSAFIR is misleading people and doing Fooling business . Kindly go through the reply sent by Musafir stating a negative refund is generated in an REFUNDABLE ticket.

This is something very strange and funny to see the defination of REFUNDABLE ticket, wherein i dont get any refund plus i need to pay them for cancelling the ticket.

MUSAFIR is absolutely doing fooling business in India by flashing REFUNDABLE ticket which is actually not refundable according to them.

REPLY RECIEVED FROM MUSAFIR WHEN ASKED TO CANCEL THE REFUNDABLE TICKET AND GIVE REFUND.

Greetings from Musafir.com !!!

Further to our discussion would like to inform you that if, due to certain circumstances you cancel your trip, the amount is refundable. Below are the details:

Penalties: Rs6350/-( Visatara INR4100/- + Indigo 2250/-)
Non Refundable Convenience Fees :Rs375/-
Non Refundable Insurance: Rs101/-
Processing fee: Rs600/-
Refund:Rs-206/-(as your refund amount is in negative we cannot process refund)

Please reconfirm your cancellation by replying to this email.

Note: Cash backs and discounts will be debited to your account in subsequent refund requests.

Your refund will be credited to your card/account anytime between 5 to 15 working days thereafter as per the rules of your trip. Please read our refund policy by clicking on http://in.musafir.com/Terms/Default.aspx

For any query or assistance, please contact our travel experts on[protected] or email us on [protected]@in.musafir.com

Thank you for choosing Musafir.com for your travel requirements!

Did you know: You can now cancel your bookings online from My Trips and get instant refunds

I have booked my tickets from Mumbai to Jammu via Delhi through Musafir.com Trip M-44JE6, Flight Details is Indigo 6E 5126 (Mumbai to Delhi), Indigo 6E 5114 (Delhi to Jammu) travelling on 2nd March.

and

Jammu to Mumbai via Delhi Musafir.com Trip M-44JE6, Flight Details is Vistara UK 714 ( Jammu to Delhi), Vistara UK 933 (Delhi to Mumbai on 5th March

Due to unforseen circumstances i am unable to travel so i called musafir.com about the cancellation and they are not ready to refund the money. wherein while booking the ticket it was flashing Refundable on Musafir Website. I have booked the tickets based on the information provided on the Musafir site.

Musafir is Misleading people by giving false information on the site they are doing fooling business.

I booked a ticket through musafir and in the e ticket, the first name and last name appeared same. I have checked thrice before submitting. They name was correct. This company is trying to cheat people through these cheap tricks. Now I have to cancel the ticket and will get a refund of ₹310 for a booking worth ₹4000.

Don't go for this cheap company. Booking through make my trip is far safer than booking through musafir for ₹500 less.
Don't fall a prey to their cheap tricks.

I purchased two tickets of Air india for travelling to DELHI from PANTNAGAR through your official application MUSAFIR.COM
but as per official cancellation of flight we could not travell through the same. hence kindly refund the paid amount for the aforesaid tickets.
i am providing you the E -TICKETS in the ATTACHMENT.
details are as follows:

PNR - YNZFV
1.) passenger1 name- ARVIND SIWACH
2.) E-ticket no. - 098-[protected]
3.) passenger2 name- POOJA DABAS
4.) E-ticket no. - 098-[protected]