Musafir Complaints & Reviews

Re: receipt for your visa (M-4vrlu)

I hope i will not be harassed as others here. I want the management to take care of this and not ask me, harass me or cheat me by asking any other documentation. I have provided all the documentation as mentioned in there website for thailand visa... You guys have asked on your website - passport copies (Both side) and passport photographs.

I have provided you
Passport...

Hi musafir team,

This is regarding refund of my trip with trip id: m-4rpnp

There has been a really long delay on refund. The ticket was cancelled on 3 july and generally refund process happens immediately and i was assured so over the phone. But so far i have not received the refund.

I was given assurance over phone again on 28july when i followed up. My credit card bill will be generated and...

We were not informed about the insurance period (Valid for at least 15 days from the date of return to india) well in advance by musafir team and we had arranged travel insurance on our own as per insurance company form (I. E. For travel period only). This resulted in not the only monetary loss to all three pax but a lot of difficulties/effort of taking revised travel insurance just before the appointment at bls application centre, new delhi.br...

I applied for bangkok visa via musafir on 21/6/17 my travel date is 29/6/17 1 am. Till 27/6/17 morning 12 pm, they kept on saying i will get my visa by 28/6/17 when i called they at 6 pm on 27/6/17 to get an update they told me it is in the process and they can't do anything as it is with the consulate. They said they can't get me back my passport as well. On constantly arguing with them their reply was it's your fault you did not give us...

This has a reference to my booking of flight tickets from del to ccu by jet airways 9w907 date of journey 20.06.2017 and your reference number against my mail no.2741876, 2741897 and 2741960 dated 16.06.2017. My e ticket number was[protected] in the name of mr. Bijan banerjee, ms. Namrota banerjee and mrs. Rita banerjee and ticket no.[protected] mr. Mritunjoy bhattacharya.

Now, i came to know from your office that i will...

Hi
I m kanika verma... I have applied for thailand visa for 8 people via musafir... They told me to arrange all documents mentioned which i did.. Bt today i. E 8 june 2017 their delhi office executive mr. Yogender kaushik calls that it is risky to apply for visa as you may not receive your passports before your travel
Date. I. E 19 june2017.. What the hell, these musa fir executives have all the information regarding my travel...

Hello Everybody.

This is regarding the horrible experience I had by the services given by Musafir’s team for my Bangkok – Pattaya trip. It is absolutely insane when you get pathetic services from such a big company. Please check all the details below.

I planned to go on a 5-day trip to Bangkok – Pattaya from Hyderabad with my wife in the month of April 17. We planned to fly on 8th of April 17 and were supposed...

Hi,
Please note that i have purchased a ticket online from musafir.com and they never said any where its a non-refundable ticket. I have cancelled the ticket 12hrs before which they said, i can use it at anytime they will make it open. Now they are saying we cannot and if even i cannot awail the return ticket. I wanted to book the ticket which is costing me on cleartrip AED 1338 for which they are demanding me AED 1340....

I had booked domestic flight from musafir and made the payment after which they accepted the payment and later they just cancelled my booking for the reason price of the service had gone up after 10 mins and sold all the seats now they asking me to pay double amount or take the refund after 10-15 days
What the hell is this??
I had made the payment and the amount they had asked for, the exact amount not even a single rupee i...

I had booked the air india tickets for my 3 family members on 25th april, via the musafir portal. Pnr no - ys4q4 from mumbai to delhi dated 19th may 2017. Ticket id - m-4kfxc

By oversight these tickets have been booked for mumbai to delhi route instead of booking for delhi to mumbai route. As advised by musafir, i had been chasing on all contact nos. Of air india since yesterday (25th april) immediately when i realised this...

-i had booked two tickets from musafir.com for the journey of 4th may 2017 and i searched for lucknow-delhi sector and the result page shows the flight between kanpur-delhi on the name of lko-del sector and when i gone on the payment page and its shows kanpur-delhi and i wrongly booked and paid them bcoz kanpur is not seen by me. They says its your fault because our webpage have default showing nearby airport. Its cost me aproxx. 7000 rs....

I had booked a indigo flight from delhi to vadodara through musafir.com.. Due to some important work I had to cancel the flight.. As per the details given to me by the indigo airlines, they have refunded ₹1260 to musafir account and same amount will be refunded to my account by musafir.com after the deduction of the non refundable processing fee.
After waiting for a week, when I enquired the musafir.com regarding my refund, I received...

I wish i would have come across your complain before, i totally agree that musafir team is very irresponsible, and they do not give satisfactory response to client quivery

One can find my conversation with musafir and how they respond to issue and how they hide information from costumers

https://www.wetransfer.com/downloads/e27da06609f1628b72ed18e4b3dec4db[protected]...⇄br...

My trip at Dubai is over but I am not at all happy with few things.

At first they have offered me a trip of Rs. 40000 per person with 4N/5D as per mail on 23/11/16.

After this I asked to add below things:
a) Transfer from airport in Sedan on pvt basis.
b) 4 Star hotel.
c) Increase the tour to 5N/6D.

For this they have changed the Package to Rs. 45000 per person and I gave the...

My 4 friends and I had booked hotel rooms with Musafir.com for our stay in Sri Lanka (3rd to 7th Feb 2017). First, we were shown the booking details of another hotel, The Temple Tree, Bentota which we confirmed, but they booked us into The Surf without even consulting with us. We had to point this out to them post which we reviewed the hotel and confirmed the bookings. We were not even informed that early check-in would incur a charge (we...

We had conversation for Thailand Visa for 4 passengers and they have promised us to provide that.
I have already informed them that i am flying on 08.02.2017 so i need my visa by 7 feb positively and they have told me that it will get done, ”Dont Worry”.
Before the payment, i have asked several times that my main concern was to have my passport back by 7 Feb if any discrepancy will arise in Visa Documentation and they have...

MUSAFIR is misleading people and doing Fooling business . Kindly go through the reply sent by Musafir stating a negative refund is generated in an REFUNDABLE ticket.

This is something very strange and funny to see the defination of REFUNDABLE ticket, wherein i dont get any refund plus i need to pay them for cancelling the ticket.

MUSAFIR is absolutely doing fooling business in India by flashing REFUNDABLE ticket...

I have booked my tickets from Mumbai to Jammu via Delhi through Musafir.com Trip M-44JE6, Flight Details is Indigo 6E 5126 (Mumbai to Delhi), Indigo 6E 5114 (Delhi to Jammu) travelling on 2nd March.

and

Jammu to Mumbai via Delhi Musafir.com Trip M-44JE6, Flight Details is Vistara UK 714 ( Jammu to Delhi), Vistara UK 933 (Delhi to Mumbai on 5th March

Due to unforseen circumstances i am unable...

I booked a ticket through musafir and in the e ticket, the first name and last name appeared same. I have checked thrice before submitting. They name was correct. This company is trying to cheat people through these cheap tricks. Now I have to cancel the ticket and will get a refund of ₹310 for a booking worth ₹4000.

Don't go for this cheap company. Booking through make my trip is far safer than booking through musafir...

I purchased two tickets of Air india for travelling to DELHI from PANTNAGAR through your official application MUSAFIR.COM
but as per official cancellation of flight we could not travell through the same. hence kindly refund the paid amount for the aforesaid tickets.
i am providing you the E -TICKETS in the ATTACHMENT.
details are as follows:

PNR - YNZFV
1.) passenger1 name- ARVIND SIWACH
2.)...