Musafir Complaints & Reviews

I applied for a 90 days toursit visa and was charged accordingly but the visa i received is for 60 days only. All attempts to establish contact with musafir has failed. This is ridiculous. Looks like they have blocked all my mobile nnumbers and unable to get connected.

Why cant you do it right first time, i need urgent resolution to the problem.
I have sent emails as well but no response....

The agent doesnt even have the responsibility to call and check and inform on the update of the visa process, our travel date is nearing and the visa is not yet filed.
All the required documents have sent with 2 sets and he needs copies again hell of responsibility not even concentrating on what documents have been provided.

His senior officer mohammed informed everything will be taken care and expedite the visa process...

I have been tracking for my visa application the agent sameet shetty was calling me continuously for the payment, once the payment is made there is no update no follow ups and no assisting of any document information. The pickup had to be done on 19th sep 2018 but no one turned up nor any update provided untill i enquired back if anyone is coming for pickup. Today i have called thrice to the person still the agent has never called me back...

Hi, I had applied fir UAE visa (14 days), I have constantly been in touch with the customer care representatives and everytime I get to hear a new story, one says that it has been approved while the other says that its still with the immigration people and I will get it in another 1-2 days, I have never seen such pathetic customer service, despite of going through 100 disastrous feedbacks, I chose to get my visa done through Musafir.com,...

I had applied my visa on the site on 15th...
Now my fly date is 30th morning... I have not got my visa yet.. For south africa..
Ithis guys are applying for visa first time may b.
They didnt know format or extaclty what they want.
Even after confirmation on email.. They asked doc for 2nd time.. Even aftr that visa rejected in embassy and now iys accepted however no 1 is responding to my calls or email... br...

This is the instance in sequence second time with musafr.com
After the ticket booking is done i will receive call from [protected] and would be demanding more money stating reason price is increased. I seriously did not understand the reason for the miss. I am regular travel and whenever this is the issue i see with booking at musafir.com only…

Surprisingly, when i was talking to your executive and said i could see...

I booked my air ticket on 19.2.2017 (Booking ref m-4bev4) for delhi-toronto-delhi sector. Udf refund was ordered by govt. Of india on 7.7.17. For bookings made before this date refund was to bemade automatically ifthe journey was yet to commence. Request for refund was to be made to portals for bookings made through them. I have been requesting musafir.com to refund the udf for my as well as my wife ticket since october, 2017 but the amount...

I have been making calls and writing emails everyday, since the day i made the payment. No one seems to be bothered about my panic. My travel date is 15th april and i need the visa before 10th of april. Still the documents have not been picked up and the process has not started. Please listen to call recording of yesterday's call made by me. I tried to explain my panic, but the agent and her manager seemed not so bothered....

I was booking a round trip flight from your portal and while on the bank transaction page even when i did not enter the atm pin the page got redirected and i received a popup message saying that my ticket has been successfully booked. I have attached the screenshot of the said popup in the attachment section for reference. Please verify and provide me some feedback regarding this issue....

Hi my name is mohammad eqabl ansari.

I have applied for the uae visa through musafir.com spoke to asra sheikh on friday evening she told me yes we do visa for uae and otb as well.

She told me please make the payment on link sent to you on joy. [protected]@gmail.com of inr7499.00 and we will apply for the visa then i asked her about my otb then she told me over the phone once your visa approved then we will apply for...

I have applied for china visa from musafur.com on 11 jan 2018
1 st time they sent wrong itiaranary so visa got rejected again asked for 5k extra to apply in express applied in express on monday 5 feb 2018 and today is wed where in express we are getting next day visa still no status provided also not providing me application ref number so that i can trace it online
Travel date is 9th feb night

Regards
Aniketbr...

I had opted for visa services of musafir.com and have paid for the entire visa amount which is to be for processing.

Today, i just got a call from their representative, saying there is problem in the photos of my wife and kid and i will have to pay inr 250/- more in additional to what i have already paid for services, just for your representative to come and re-collect the photos again.

Does this even look reasonable...

I have applied visa for 5 persons with Musafir vide application no M-564RK on 7th Dec, 2017. My travel date is 22nd Dec. All payments and documentation was cleared on 7th itself and it was committed that we will get the visas within 5-7 days.I started following up with them from 14th since I didn’t receive the visa. They replied that it’s under process and we will receive the visa by 15th. We followed up on 15th again and they kept on...

I have booked my travel to dubai and its been 3 days that i have been speaking to your travel consultant to get ok to board certificate but still not got it. My flight departure on 10 dec at 3.30 am. Tis is my first flight to international destinations n am getting not any response from your agency. It is disheartening. Sorry to say if i do not get a call from your consultant confirming my ok to board doc then i seriously will take this up...

I am booking ticket with musafir.com from saudi arabia august29 th,
For november 3 ruh to trv booking done wrong date, a t the same date 29 august send e mail for cancelled ticket supp ref no:2900
937, got the cancellation confirmation august 30th. But still not refund the amount. (Debit card use). M-4xbsx ticket my trip..
My name:rency chirakadavil rajan
Email :rency. [protected]@gmail.com...

Hi all,

Just wanted to inform how musafir.com fools the customers

2 month before had called musafir.com tollfree shared all the details about my travel plan mentioning the travel dates but they by mistaken applied visa before the travel date which will get expired when i went to their office spoke to their representatives they told they will reapply the visa with no bare cost from my side incase if the visa...

We were coordinating with sameet shetty for schengen visa for germany.
After making the payments online he simply ignored or avoided the customer service part of his profile.
Hardly followed up with us regarding required documents.
We ourselves tried to connect him but could not get him.
One day before the appointment date with embassy we expect the cooperation n support from him for getting ready the documents/filing...

Applied for 90 days visa & paid money with code "m-4rtdb" but gave me 30 days visa.
Today while converting from tourist visa to dependent visa, came to know about this, you have cheated me. Now my family already staying here more than 30 days and immigration team applied penalty 100 aed per day.

Spoke with your representative but no resolution yet, please help to solve this problem urgently....

We have sent this communication several months ago to your customer ids multiple times and all along you have been silent. When will we get a response from you

I would like to draw your attention to the harrowing time we had while traveling to amsterdam on may 9th 2017 for our much awaited holiday in spite of having booked our air tickets well in advance. I am listing below facts of the case

- on november 21,...

I have applied for Singapore visa via Musafir.com.

Travel Date: 19th Sep 2017
Musafir.com received documents on: 31 Aug 2017 (have confirmation mail from them)

Till date they keep saying that application is with Consulate but when asked for visa reference no or any official communication, they keep saying all communication was oral! No consulate in the world does oral communication and not give any reference...