Jun 22, 2017
Updated by sumit gems UMIT AGARWAL: hi
SUMIT AGARWAL: how can i list on shopify a i dont trust on shopify becouse they charge
â— Chat started.
SUMIT AGARWAL: hi
Maria G: Hi Sumit, My name is Maria, i'll be your Shopify Guru today..
Maria G: How can i help you?
SUMIT AGARWAL: how can you charge my credit card
SUMIT AGARWAL: i dont have any profit with you
SUMIT AGARWAL: without any permision you dont have permision to charge card
SUMIT AGARWAL: please send money back other wise i file on you
Maria G: Shopify will not charge your credit card without your permission, however if you choose a monthly plan, that's the only time that you will be charge for using Shopify platform..
SUMIT AGARWAL: but when i start that time they said 14days trial
SUMIT AGARWAL: but thet charge
Maria G: Let me pull up hte account so I can check, okay?
SUMIT AGARWAL: shopify is not profitabale
Maria G: I totally get how you're feeling about this, Sumit. I'll try to see what I can do for you for you, okay?
SUMIT AGARWAL: please send me back to my money
SUMIT AGARWAL: what happen
Maria G: Here's what we can do Sumit, if you're really decided on not using Shopify anymore, you can close your store. Then I'll send a refund request to our Billing Department.
SUMIT AGARWAL: ok
Maria G: Are you currently logged in to your store admin?
SUMIT AGARWAL: becouse you dont have have any coustmer support in india
SUMIT AGARWAL: to talk with them and guide us to to list on shopifgy
Maria G: Well, you can always reach out to us via email and chat, like this. Phone support is also available 24/7.
SUMIT AGARWAL: which number is 24/7
SUMIT AGARWAL: United Kingdom:[protected]. Australia:[protected]. New Zealand:[protected]. India:[protected]
SUMIT AGARWAL: your india number is not working there is no person to puickup phone always
Maria G: Oh I'm sorry. We're currently updating our system. Right now, you can only reach out to us via chat and email. But don't worry, we'll have the phones back up and running again. As for now, don't worry, we can try working on whatever concern you have right now.
SUMIT AGARWAL: call me
SUMIT AGARWAL: i dont understand properly on chat
SUMIT AGARWAL: if you call me and guide me properly on call
SUMIT AGARWAL: i will be continue with shopify other wise i want my refund
Maria G: As what I've mentioned earlier, we're still updating our system to serve you better and that includes our phone support.
Maria G: I would be glad to help you out with any of your concern, however there's no way for us to call you.
SUMIT AGARWAL: so sorry please issue me refund
SUMIT AGARWAL: right now
SUMIT AGARWAL: and close shopify account
SUMIT AGARWAL: right now
Maria G: I can just guide you on how to close your store.
Maria G: Are you currently logged in to your store admin?
SUMIT AGARWAL: and refund also
SUMIT AGARWAL: first i need refund $29
Maria G: You need to close the store first. After that, I can send an email to our Billing Department so we can request for a refund...
SUMIT AGARWAL: i am on store admin
SUMIT AGARWAL: first i need refund
Maria G: click on Settings
Maria G: Account
Messages cannot be blank
SUMIT AGARWAL: other wise i file case
SUMIT AGARWAL: right now
SUMIT AGARWAL: you dont have permision to charge amount without any permision
SUMIT AGARWAL: no coustmer support
SUMIT AGARWAL: you all make fool to coustmers
SUMIT AGARWAL: fraud
SUMIT AGARWAL: i want my money back
SUMIT AGARWAL: right now
Maria G: We can't process refund yet. The store needs to be closed.
Maria G: If you can just close the store first, then we can request for the refund.
SUMIT AGARWAL: dont worry you get a notice from case lawer
SUMIT AGARWAL: i have so many clues to file on shopify
SUMIT AGARWAL: 15 days trial but they charge
Maria G: Sumit, I'd really like to help you out on this one. But we really can't process a refund if you don't close the store.
SUMIT AGARWAL: automatic charge payment
Maria G: Can you remember when you signed up with Shopify?
SUMIT AGARWAL: wait
SUMIT AGARWAL: i give you case file number
Maria G: Are you still planning to continue with Shopify? Why don't you want to close your store?
SUMIT AGARWAL: no
Maria G: Is there a reason why you don't want to close your store? I won't be able to request for a refund if you don't close it.
Maria G: This store was opened last year. It went into frozen mode and you tried to login last month so you were prompted to choose a plan. You chose a plan, that's the reason why you were charged.
