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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Apr 1, 2025
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National Payments Corporation of India [NPCI] reviews & complaints page 177

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S
Saikrishna Reddy.Nayini
from Hyderabad, Telangana
Oct 17, 2017
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Address: Medak, Andhra Pradesh

Sir/madam am using tez application. To transfer money. Yesterday iv transfered my money to my friend but it was not credited to him. But the money was debited from my account please credit my money to my account "upi ref no[protected]"
In that app it is showing waiting for bank. When i called to bank customer care. They didnt reacted to my concern. Please resolve my problem
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    A
    from Durg, Chhattisgarh
    Oct 16, 2017
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    Website: Tez

    Tez app, my amount got deducted from icici bank, and the benificiary could not receive the amount... The status in the transaction history is showing me that it is waiting for bank, how and when could i expect the amount back to my account let me know the duration of issue resolve. I have also report to npci but i didn't get any response.
    Upi i'd[protected]
    [protected]
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
    I have used Google TEZ app for transaction of Rs 10000 On 10th oct 2017 for which UPI transaction ID is[protected], money was transferred from SBI to SBI and money instantly debited from my account but reciever didn't got it. Its been 5 days but google tells me that NPCI will solve it.
    Help me.

    tez app, recipient not received amount - Comment #2885986 - Image #0
    My frnd send me 200 rs on tez app. it is showing as credited as in my tez app. account, but not showing as credited in my bank account, in the sender's account it is showing as debited.
    Google txn I'd - CICAglCYg4uuCQ
    UPI txn I'd[protected]
    Pls solve it as soon as possible, it has been already 7days passed

    tez app, recipient not received amount - Comment #2886015 - Image #0
    The money was deducted from my account but did not reach to my friend to whom i was transferring. The transaction was failed but still no refunds in my account. I was using tez app to do it.

    Google Transaction ID: CICAgIDokufFJw
    UPI Transaction ID:[protected]
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      210
      from Thakurdwara, Uttar Pradesh
      Oct 16, 2017
      Resolved
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      Resolved

      Dear sir
      Iam booking train ticket by irctc and payment done through upi, but irctc not receive any payment and booking cancelled
      But my amount dedute in my bank account.
      Iam calling bank, irctc, npci
      But nobody help me
      Please help me sir
      My transaction i'd is[protected]
      Transaction date 14/10/2017
      Amount 781.80
      In this regarding iam calling irctc, npci, sbi bank, but nobody help me and ignore me, iam in trouble and tension, many email send by me but not responce
      Oct 27, 2017
      Complaint marked as Resolved 
      A lot thanks all consumer complaints team that my deducted balance refund successfully in my account. Again thanks so much
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
      I send 100 rs trough tez app but it's not received by my brother and its been almost 15 days and payment is still not received please provide suggestions.

      My mob no for tez app is [protected]

      help me sir - Comment #2885980 - Image #0
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        A
        ADITYA AMARA
        from Hyderabad, Telangana
        Oct 16, 2017
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500038
        Website: Tez-A new payment's app by google

        Hi sir/madam
        I am aditya i am using tez app from last 3weeks this app is not correct i paid 600rs to my friend in tez app but the transaction failed and also my money is debited from my bank account and my friend also not received any type of amount how to solve this please raise a compliant and help me i want my money back. Last time also 50 rs was debited like this only but i didn't take as a serious but now i am very serious about on this app or anything reasons for deducting money
        So please help me as soon as possible
        +1 photos
        Oct 17, 2017
        Complaint marked as Resolved 
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
        Oct 17, 2017
        Updated by ADITYA AMARA
        My compliant was resolved my 600rs credited to my bank account
        Dear, sir im sanket gedam my aadhar with bank as not update . So please do it.Because it is regardinr scholarship.So kindly take note of it.Adhar no.[protected] thnak yyou sir
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          B
          Basavaraj R G
          from Chennai, Tamil Nadu
          Oct 16, 2017
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          Address: Dharwad, Karnataka, 581195

          Sir,

          My cousin is having account with corporation bank account no is [protected] at hubli vishveshwar nagar branch... Bankers are telling your aadhaar is linked to your account number...

          While checking for status it is showing as inactive... Kindly kind us how to active and how to activate in npci server as i supposed to receive crop insurance amount from govt... Crop insurance amount was returned mentioning that aadhaar number not mapped to account number...

          Basavaraj r g
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
          Oct 15, 2017
          Manish Bandla's response
          My friend sent me Rs.1000 through Tez app UPI and the same has deducted from his account and tez app shown transaction as Success but my account hasn't credited Rs.1000,
          Iater i have given complient to tez app, after 3 working days they said the problem isnt with them but with NPCI, So contacting you,
          So kindly do needful.

          My friend sent me Rs.1000 through Tez app UPI and the same has deducted from his account and tez app shown transaction as Success but my account hasn't credited Rs.1000,
          Iater i have given complient to tez app, after 3 working days they said the problem isnt with them but with NPCI, So contacting you,
          So kindly do needful.

          aadhaar number is in status inactive - Comment #2885678 - Image #0
          I have received message from Bank that my Aadhar No[protected]
          is not linked to Bank Account . I have already submitted to the Banks then why is it so ?
          Pl. arrange for approval to respective bank accounts.
          The money was deducted from my account but did not reach to my friend to whom i was transferring. The transaction was failed but still no refunds in my account. I was using tez app to do it.

          Google Transaction ID: CICAgIDQkfCDNA
          UPI Transaction ID:[protected]
          Sir my acc. No. [protected] and my adhar no. Is[protected] plz map my account with adhar
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            V
            Vishank Verma
            from Jaipur, Rajasthan
            Oct 16, 2017
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            Address: Jhajjar, Haryana, 124507

            Hi sir my mother account is in central bank of india. We have submitted aadhar card in bank. As per bank aadhar card is updated in bank but showing inactive in npci due to which we are unable to get subsidy. Details are as follows bank name central bank of india account number [protected] ifsc code cbin0283321 aadhar card no[protected]. Kindly update the same so that we will receive subsidy
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
            Sir this is transacton id generated through google tez application UPI Transaction ID:[protected]. for an amount of 51 which is still not credited in my account till now. kindly resolve this issue

            aadhar card not updated in npci - Comment #2885757 - Image #0
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              P
              from Visakhapatnam, Andhra Pradesh
              Oct 16, 2017
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              Address: Hyderabad, Andhra Pradesh

              Team, please do needful in completing my transaction done through tez app, my amount got deducted from icici bank, and the benificiary couldnot receive the amount... The status in the transaction history is showing me that it is waiting for bank, how and when could i expect the amount back to my account let me know the duration of issue resolve

              Upi no:[protected]
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
              I am going through same situation and its TEZ app.
              Please let me know if your issue resolved and also how.
              It will be great help.
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                A
                Ajeeb VA
                from Bengaluru, Karnataka
                Oct 16, 2017
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                Hi sir,

                I sent 500 rupees to my friend's account using tez app. Money is debited from my bank account (Sbi) but my friend didn't receive the money. Tez app shows waiting for bank. Plz help me regarding this. I contact tez team but that doesn't resolve my query. Kindly please look into it.

                Date & time: 9 october 2017, 19:59
                Google transaction id: cicagido19l0da
                Upi transaction id:[protected]
                Amount: 500
                Status: waiting for bank

                Please resolve my issue
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  S
                  sandosh kumar.m
                  from Hosur, Tamil Nadu
                  Oct 16, 2017
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                  I was transferred amount ₹ 2000/- via bhim. That transaction was failed but amount depited in my account. Immediately raised the issue throught bhim then i got one masses like "this issue will be resolved within three bank working days" but not yet solved. Kindly concider my query and resolve it as soon as possible. Thanking you:
                  Bank: kvb
                  Transaction id:[protected]
                  +1 photos
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    V
                    Venkat Peddi
                    from Hyderabad, Telangana
                    Oct 16, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500072

                    Hi made transfer of 1000 amount and the amount is not getting credited to account and it is still showing waiting for bank.
                    I made the transaction on tez app and now my money is stacked.

                    Transaction done on[protected], its been 4 days but no response in reversal

                    From: venkata raju peddi (Venkat. [protected]@okaxis)
                    Issuer bank: axis bank

                    Google transaction id: cicagidy58pedq
                    Upi transaction id: ‎[protected]
                    +1 photos
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                      G
                      Gopal Uchibagle
                      from Delhi, Delhi
                      Oct 16, 2017
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                      [protected] is my mobile number which is linked to axis bank.
                      On 12 october at 10 pm and 10:14 pm two transaction i did of rs 1000 each
                      To the [protected] (Sbi) mobile number but it failed but money were deducted from my axis account. But still it not return in my account, i was waiting till today but returning of amount still added in my account.

                      Please help me...
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        P
                        piyush sonkushre
                        from Durg, Chhattisgarh
                        Oct 16, 2017
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                        Sir i have made upi payment from tez app and it is showing failed but the amount is debited from my account so please guide me and the receiver had not received money i have done payment from my sbi account i have done transfer of 1000 rupees three times and all times it is showing failed but two times amount is debited from my account i have also done complaint on tez app also
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                          N
                          Neelkamal Das
                          from Kolkata, West Bengal
                          Oct 15, 2017
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                          Address: Chandigarh, Punjab
                          Website: Google Tez

                          ITS BEEN A WEEK. PLEASE I WANT MY MONEY BACK. I AM SENDING YOU SCREENSHOTS OF BOTH THE TRANSACTIONS. CHECK THEM BOTH.

                          Hello, My name is Neel Kamal Das and I am a student doing my B.E.
                          I tried to send my brother Rs.5000 from the Google TEZ app. This happened on the 8th of October. The first time the transaction failed and nothing happened. Then I tried to make the transaction a second time. The next time, the transaction failed again. But Rs5000 got deducted from my bank account and my brother did not receive anything.

                          Then, I waited for 4 days and on the 12th of October I called the TEZ customer care about this. But they were unable to provide any valuable information at all. They just repeated the things I already know, like my money got stuck, the date, the time, etc etc.

                          Now, it has been 7 days. I am a student and I don't make money on my own. This money is very important to me. I have tried everything else. I put the transaction "on review" from the TEZ app, I called customer care, I have been to the bank 4 times, what else is left to do????

                          I just want my money back. The customer care people said that the NPCI has my money and only they can give me my money back. But after waiting for 7 days, I dont know what else to think.

                          Transaction 1:
                          Date: 8th October
                          Time: 23:40
                          Issuer Bank: UCO Bank
                          Google Transaction ID: CICAgICo7f30NA
                          UPI Transaction ID:[protected]

                          Transaction 2:
                          Date: 8th October
                          Time: 23:41
                          Issuer Bank: UCO Bank
                          Google Transaction ID: CICAgICo7cvrUQ
                          UPI Transaction ID:[protected]

                          PLEASE, I JUST WANT MY 5000 RUPEES BACK. PLEASE MAKE IT FAST.
                          I AM SENDING YOU SCREENSHOTS OF BOTH THE TRANSACTIONS. CHECK THEM BOTH.
                          +2 photos
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          Oct 17, 2017
                          Updated by Neelkamal Das
                          I have lost 5000 rupees 10 days ago while making a transaction on google tez app.

                          This thing happened on 8th october. I made a transaction of 5000 rupees from my tez app to my brother. The transaction failed. So i tried for a second time, but the transaction failed again. But this time the money was debited from my bank account.
                          Now, i have waited for 10 days. I called customer care. Nobody even picks up the phone. The npci customer care in tamil nadu hangs up the phone after talking for 5 secs.
                          Is this how npci, upi treats their customers?? I dont know what to say about this. This is totally untolerable. I am registering this complint here but god is my witness, i am going to register complaints in all the available places, anything there is to do with npci and upi. I want my money back. You all are a bunch of liars and you take money and dont help in return.
                          I want my money back
                          I want my money back
                          I want my money back
                          I want my money back
                          I want my money back
                          I want my money back

                          Transaction 1:
                          Date: 8th october
                          Time: 23:40
                          Issuer bank: uco bank
                          Google transaction id: cicagico7f30na
                          Upi transaction id:[protected]

                          Transaction 2:
                          Date: 8th october
                          Time: 23:41
                          Issuer bank: uco bank
                          Google transaction id: cicagico7cvruq
                          Upi transaction id:[protected]
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                            S
                            Shuubhamkumar
                            from Pune, Maharashtra
                            Oct 15, 2017
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                            Address: Latur, Maharashtra, 413512

                            I did a transaction of rs 3000 amount deducted from account but not yet reached the recipient account.
                            This transaction is done from tez

                            Upi transaction i'd is[protected] similarly many other transactions are stacked in 1 other account of my friend.

                            Please sort out the issue its been more than one weeks since it.

                            Their transaction id also i will mention here

                            Google transaction id cicagidou-3aoq
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            Sir
                            My friend give me Rs 110 in my account through UPI transaction, but transaction is completed and amount not credit in my account. So I can request to help me and deposit Rs 110. I give a photo of transactions I'd.
                            So I request to help me.

                            Thanks and regard
                            Suraj02101997
                            [protected]

                            money transfer - Comment #2885669 - Image #0
                            Google Transaction ID: CICAgIDo4_uHTw
                            UPI Transaction ID:[protected]

                            Kindly get back to me about the above transaction...

                            Due to some issue this transaction state is still waiting for bank so kindly solve the issue as soon as possible else I would take a seviour action on this transaction

                            money transfer - Comment #2885793 - Image #0
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                              K
                              Khusbu7
                              from Kolkata, West Bengal
                              Oct 15, 2017
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                              Address: Kolkata, West Bengal
                              Website: TEZ

                              My account is debited and the beneficiary account is not credited and payment status is showing waiting for bank since 11th october. Please resolve the issue so as soon as possible
                              From: khusbu kanu ([protected]@okaxis)
                              Issuer bank: state bank of india

                              To: piyush kumar dimpu ([protected]@okaxis)

                              Google transaction id: cicagidyjo6vlw
                              Upi transaction id:[protected]
                              +3 photos
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Oct 17, 2017
                              Updated by Khusbu7
                              My account is debited and the beneficiary account is not credited and payment status is showing failed, account is debited by INR 1200.0 on Date[protected]:08:19 AM by UPI Ref No[protected]. Please resolve the issue as soon as possible. These problems is occurring for the 3rd time now.
                              From: KHUSBU KANU ([protected]@okaxis)
                              Issuer Bank: State Bank of India

                              To: ABHISHEK KANU ([protected]@okhdfcbank)

                              Google Transaction ID: CICAgICkqM7jAw
                              Oct 17, 2017
                              Updated by Khusbu7
                              Dear Sir,
                              I made a transaction at 10:22 am on 17th October, transaction Id is[protected]. When I made the transaction the status was showing waiting for bank meanwhile my account was debited by 1200 INR and then the transaction failed but the amount was neither credited to the beneficiary account nor it was reversed in my account.
                              I raised a complaint with NATIONAL CONSUMERS FORUM and the complaint id is 472952.
                              Please transfer the amount to the beneficiary account or refund in my account as early as possible. Details of the Tez sender id and the beneficiary id is provided below:

                              From: KHUSBU KANU ([protected]@okaxis)
                              Issuer Bank: State Bank of India

                              To: ABHISHEK KANU ([protected]@okhdfcbank)

                              Google Transaction ID: CICAgICkqM7jAw
                              UPI Transaction ID :[protected]

                              Thank you
                              My money cut for using tez application for pay to my friend but transaction was fail and cut money and not return to please return money for 864 Rs my number is [protected] please contact me for detail

                              account debited but beneficiary account is not credited and payment status is showing waiting for bank - Comment #2885448 - Image #0
                              I have pay Rs865 to [protected] but sending money is failed. But Rs 865 can be deducted from my account. So please refund my Rs865 urgently.

                              Google Transaction ID: CICAgIC4yKzhYg
                              UPI Transaction ID:[protected]
                              From TEZ APP.

                              account debited but beneficiary account is not credited and payment status is showing waiting for bank - Comment #2885792 - Image #0
                              Sir My aadhar link status has been shown Inactive in your Database whenever Bank and Gas agency already link my aadhar successfully.so i have problem in Receive Subsidy please resolve that.i have attach screen Shot in the attachment.
                              My Bank Of Baroda A/C No.: [protected]
                              Aadhar No.:[protected]

                              Thanks & Regards...

                              account debited but beneficiary account is not credited and payment status is showing waiting for bank - Comment #2885834 - Image #0
                              account debited but beneficiary account is not credited and payment status is showing waiting for bank - Comment #2885834 - Image #1
                              Till Inactive status Shown

                              account debited but beneficiary account is not credited and payment status is showing waiting for bank - Comment #2888891 - Image #0
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                                E
                                Er Shailesh Mahajan
                                from Morjim, Goa
                                Oct 15, 2017
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                                Address: Pune, Maharashtra

                                I had transferred 1000₹ from tez app. My balance got deducted from my account but my friend didn't received the money.in tez application its showing waiting for bank.in my friend account the money didn't received. I have already raise a query tez app but they told me the problem with npci plz do need full try to resolve my problem. I am a student and 1000₹ means a lot to me.
                                Thank you
                                +1 photos
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Oct 15, 2017
                                Updated by Er Shailesh Mahajan
                                Google Transaction ID: CICAgICY0-WveQ
                                UPI Transaction ID:[protected]
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                                  A
                                  Amol Ghadge
                                  from Pune, Maharashtra
                                  Oct 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: 411041
                                  Website: www.phonepe.com

                                  I have done transaction via phone pay amount 1000, upi transaction number
                                  Bupi/[protected] on[protected], the amount is credited to bank of india, but on same time amount is debited from same account with same bupi /[protected],
                                  Its showing successful, but amount is not credited to bank account of beneficiary as well as not back to my account.
                                  +2 photos
                                  Oct 23, 2017
                                  Complaint marked as Resolved 
                                  Company name : phonepe (Third party UPI payment gateway). Mobile number : 9921033845. MY EMAIL ID : [email protected] Amount debited from SBI account number : 31481825864 Amount : INR 10, 000 DATE 13 TH OCTOBER 2017 UPI TRANSACTION NUMBER UPI/728676877737. Company email ID: [email protected]
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                    M
                                    Mishra310
                                    from Delhi, Delhi
                                    Oct 14, 2017
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                                    Sir,
                                    I made transaction of rs. 51 to another account of my friend through tez app, my account of dbs bank was debited with rs.51, but my friend didn't get money. Status in tez app is showing witing for bank from past 3 days. When contacted with tez customer care thry said make complaint with npci.
                                    Kindly look into this matter...
                                    Upi transaction id[protected]
                                    Google transaction id-cicagidy44ldmg
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                      T
                                      The Martian
                                      from Delhi, Delhi
                                      Oct 13, 2017
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                                      I had transferred 500₹ from tez app. My balance got deducted from my account but my friend didn't received the money.in tez application its showing paid.in my friend account the money didn't received. I have already raise a query tez app but they told me the problem with npci plz do need full try to resolve my problem. I am a student and 500₹ means a lot to me.
                                      Thank you

                                      My mobile number is :[protected]

                                      Google transaction id:cicaglcyivxzeq
                                      Upi id:[protected]
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        G
                                        Gaurav Chumbale
                                        from Dabhoi, Gujarat
                                        Oct 13, 2017
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                                        Sir/madam

                                        03 th october i made transaction through tez app of amount rs 200 to my friend.
                                        Amount is debited from my account but receiver not received amount.
                                        I had consulted tez contact team they gave nice reply amount will be credited within 1 day but amount is not credited into my account or my friend's account.
                                        In tez app it is showing only waiting for bank response no reply from tez
                                        Please resolve the issue at the earliest there is an emergency my friend is in need of money..
                                        Kindly do the needful
                                        All details will be uploaded in...
                                        +5 photos
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                        Oct 13, 2017
                                        Updated by Gaurav Chumbale
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                                        National payments corporation of india [npci] — amount sent through tez app and it got debited from my account but the beneficiary not received the amount
                                        Sagar harke on oct 03, 2017
                                        Sir/madam

                                        03 th october i made transaction through tez app of amount rs 200to my friend.
                                        Amount is debited from my account but receiver not received amount.
                                        I had consulted tez contact team they gave nice reply amount will be credited within 1 day but amount is not credited into my account or my friend's account.
                                        In tez app it is showing only waiting for bank response no reply from tez
                                        Please resolve the issue at the earliest there is an emergency my friend is in need of money..
                                        Kindly do the needful
                                        All details will be uploaded in...
                                        Complaint comments read comments complaint category banks

                                        In tez app it is showing only waiting for bank response no reply from tez
                                        Please resolve the issue as soon as possible.
                                        All details will be uploaded in screenshots.
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