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Updated: Jan 22, 2026
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National Payments Corporation of India [NPCI] reviews & complaints page 179

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K
Khusbu7
from Kolkata, West Bengal
Oct 11, 2017
Resolved
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Resolved

Address: Kolkata, West Bengal
Website: Tez

My account is debited and the beneficiary account is not credited and payment status is showing waiting for bank since 4 days. Please resolve the issue as soon as possible otherwise i will take strict actions against this app.
From: khusbu kanu ([protected]@okaxis)
Issuer bank: state bank of india

To: piyush kumar dimpu ([protected]@okaxis)

Google transaction id: cicagicogvzw
Upi transaction id:[protected]
Oct 15, 2017
Complaint marked as Resolved 
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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My account is credited by Rs.600 on 10th Oct using Tez app having transaction ID UPI/[protected] but still the amount is not added in my bank balance. Please resolve it asap. Thank you!
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My account is debited and the beneficiary account is not credited using tez app, payment status is showing waiting for bank since 4 days. Please resolve the issue as soon as possible.please call me sir [protected].transfer the money to my account sir
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S.P. Murugesan's reply, Oct 12, 2017
Call me sir
Hi "Khusbu kanu" please can you tell me how your problem resolved, I am going through same situation but amount is bigger.
It will be great help.
Thank you.
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    Vijay Sd
    from Madurai, Tamil Nadu
    Oct 11, 2017
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    Address: 625020
    Website: tez mobile app

    Hello sir/madam,

    5000rs transferred from indian bank account to federal bank account on 10.10.2017 at 12.01pm. Through tez google money transfer application.
    Money debited from indian bank account.
    Waited more than 15hours still money not credited to federal bank account.

    Already raised complaint on tez application. There is no proper reply from tez support team.

    Kimdly look into the issue and resolve as soon as possible

    Thanks
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
    Oct 11, 2017
    Updated by Vijay Sd     Received reply from tez team. They told to complaint in npci

    Oct 11, 2017
    Updated by Vijay Sd     Hello sir/madam,

    5000rs transferred from indian bank account to federal bank account on 10.10.2017 at 12.01pm. through tez google money transfer application.
    Money debited from indian bank account.
    Waited more than 15hours still money not credited to federal bank account.

    Already raised complaint on tez application. There is no proper reply from tez support team.

    Kimdly look into the issue and resolve as soon as possible

    Thanks

    View replies
    Hi sir/madam

    I sent money to my friend using tez app on 9 the of October. Money is debited from account but my friend yet not received money. In the tez app showing waiting for bank since 4 days. Please help me regarding this. I contact tez customer care they suggest me that if payment is not received by either me or my friend in 3 days, then I should report to NPCI .So please help me..

    Date: 9th of October, 12:31 pm
    From: SOURAV KUMAR SINGH ([protected]@okicici)
    Issuer Bank: State Bank of India

    To: ADITYA ([protected]@okhdfcbank)

    Google Transaction ID: CICAgIDoquHlGQ
    UPI Transaction ID:[protected]
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      R
      raviktr26
      from Kanpur, Uttar Pradesh
      Oct 11, 2017
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      Address: 208019

      Sir i have send money through tez app on 10/10/2017 at 07.54pm of rs 1500. My account has been debited but the same amount has not been credited to benificiary.
      As it was very urgent and important to send money. But it still not credited amount to receipients... And i have also contacted to customer care of tez google upi app but nothing happened.
      My transactions details are as below:

      Google transaction id: cicagicyi8f50w
      Upi transaction id:[protected]

      So sir plz resolve my problem asap
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        T
        tushargarje777
        from Pune, Maharashtra
        Oct 11, 2017
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        Respected sir,
        My name is tushar garje. I have submitted adhaar card in bank and adhaar is updated in my bank account but the npci status is still inactive. I have bank account in bank : state bank of india, account number : [protected], ifsc code : sbin0001307, adhaar number :[protected].
        Please resovled my problem as soon as possible.
        Thank you!!!
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
        View replies
        Please provide much information as early as possible and resoled it soon.
        Reply
        I transfered rs.500 to my friend account through google tez app. till now money was not crediited to my friends account.But money was debited from my account. the transaction id is[protected]
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          N
          Nivida Chopra
          from Bengaluru, Karnataka
          Oct 10, 2017
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          Address: Bellary, Karnataka

          I ganpat raj chopra submitted aadhar card to bank and gas agencie. But the aadhar is not submitted my npci. Please i request you to update my aadhar number with npci. I am not receiving the subsidy amount because of aadhaar inactive in npci. My gas company name is hindustan petroleum and my bank account is in central bank of india... I have attached the information.
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
          Oct 10, 2017
          Updated by Nivida Chopra           This is my aadhaar card number

          View replies
          I send 50 rs to my friend nitin the money through UPI was deducted from my account but not credited into my my friend account
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            S
            shivam sil
            from Varanasi, Uttar Pradesh
            Oct 10, 2017
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            Address: 135002

            I have done a transaction of 20000 via tez app bt its been 24hrs... I have not got my amount to my bank but 20000 have been transacted frm my sbi account...
            What to do???
            Plzz solve dis issue.....
            I have transferred frm sbi to bank of baroda amounting 20000 yesterday..
            Nd it shows "disputed" nd "waiting for bank response..."
            Please resolve my major issue
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              B
              balaramhal
              from Madhipura, Bihar
              Oct 10, 2017
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              Address: Dhanbad, Jharkhand, 828205

              First time this happened with krishna gopal halder on 7 th october at 12 : 58 pm whose google transaction id is cicagidi3s3zmg and upi transaction id is[protected]
              Second time with gouranga gorain on 9 th october at 7 : 55 pm whose google transaction id is cicagidoi7g7uq and upi transaction id is[protected]
              Both time my money deducted from bank but my friend didn't received it till now.
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                P
                Pradeep kumarpanwar
                from Srinagar, Jammu and Kashmir
                Oct 10, 2017
                Resolved
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                Resolved

                Dear sir i am pradeep kumar and mobile no. [protected]. I want to transfer 10000/ money from my sbi account [protected] to my other pnb account [protected] with bhim apps but transaction has failed and money deducted from account and not reverse to account my transaction id is[protected] date 09/10/2017 time 18:34:11 and reason reversal has failed. Sir please help me.
                Oct 11, 2017
                Complaint marked as Resolved 
                Dear sir thanks a lot to solve my problems in one day and my money is reverse in my account thanks again for better service.
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                Dear sir thanks a lot to solve my problems in one day and my money is reverse in my account thanks again for better service.
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                  A
                  Ajit Basumatary
                  from Bengaluru, Karnataka
                  Oct 9, 2017
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                  Address: 560076

                  Hi dear sir / madam i transferred the ₹ 3000 to my friend's account on 00/10 at the 00:13 minute money has been deducted from my account but my friend's account has not yet gone to the penny where the money went where please tell me this is google transaction id: cicagidippdblg and upi transaction id:[protected] and how long will my money to me? Ok
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  Sir today from our account no.[protected] we imps amt
                  20200/- to sbi account
                  But ref id show us failure status so we again imps 20200/-to sbi account.
                  Msg shoe us success.
                  But amt. 20200 + 20200
                  Two time debit from our account
                  Plz refund 20200/- in our account
                  Screen shot attached with this mail
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                    R
                    REDDY SANKAR MUDDISETTY
                    from Adoni, Andhra Pradesh
                    Oct 9, 2017
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                    Address: Rangareddy, Andhra Pradesh, 500048
                    Website: www.npci.org.in

                    I have two accounts icici & hdfc. Both accounts got updated with my aadhar no but for dbtl it is linked to hdfc. Recently i have closed hdfc bank account to receive in icici bank. I have contacted icici and got this seeded but still the status reflecting as "inactive". I have tried multiple times to seed my aadhar no to my icici account but it is not getting done. Aadhar no updated with icici bank but it is not available at npci mapper.
                    My bank account no[protected] and my aadhar no[protected]. Please help.
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                      R
                      Rohan Borase
                      from Delhi, Delhi
                      Oct 9, 2017
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                      Address: Jalgaon, Maharashtra, 425001

                      My aadhar number is[protected] and requested to link it for my boi account in the month of august. The bank authorities said that they have completed from their side. But it is not updated in npci, it is urgent for me to link the account because it is a scholarship account so please link my aadhar[protected] to my boi account [protected] as early as possible.
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        T
                        Tirumalagopi
                        from Mumbai, Maharashtra
                        Oct 10, 2017
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                        Address: 560037

                        Hi sir,
                        I sent money to my friend account using tez app. Money is debited from my account but my friend not receive money.in that tez app shows fail the transaction. Plz help me regarding this. I contact us tez app persons they suggest me u will report to npci. So please return my money.

                        Date: 2nd octomber 2017 7:16 pm
                        Upi ref no:[protected]
                        Money :405 rs.

                        Please resolve my issue
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        View replies
                        Sir

                        I have linked aadhaar to my account with our bank for DBTL but my my NPCI status inactive .Iam not able get gas subsidy please help us in this regard

                        My aadhaar no 2148 9805. 6505

                        Lpgid[protected]. 0418

                        Arupula shankaramma
                        Mob [protected]
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                          A
                          Aliaan
                          from Malegaon, Maharashtra
                          Oct 9, 2017
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                          Address: Pune, Maharashtra, 411015
                          Website: Tez app

                          I have transferred the amount of 6600/- on 5th of october to one of my friend, same amount was debited from account but yet not transferred to next. Status for the transaction was showing “waiting from bank” i have transferred this money on emergency basis after the 4 days of transaction no any action taken by tez customer care. Please note.
                          Google transaction id :- cicaglclidb0wq
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          Oct 17, 2017
                          Updated by Aliaan                           Dear Sir/Madam,
                          Please be serious about my complaint, After 9 days of raising complaint, No any action taken from your side.
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                            S
                            SANTOSH VAISHNAV
                            from Raigarh, Chhattisgarh
                            Oct 9, 2017
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                            Address: 496001

                            My lpg in is 2 [protected] and my account number is
                            [protected] of syndicate bank raigarh
                            Ifsc code is synb0007850

                            An error is showing on my status "payment on hold (Aadhaar inactive in npci) npci status not submitted. I have submitted many times my aadhar and bank details also. But i didnt get subsidy till now.
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                              Annamaya Sridhar
                              from Addanki, Andhra Pradesh
                              Oct 9, 2017
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                              I have made a transaction on 25th september which was debited from my account but didn't credit in the my friend account of 100 rupees the transaction details are google transaction id: cicagidg55hdpq
                              Upi transaction id:[protected] and also made a another transaction of 500 rupees which was debited from my account but did not credited in my friend account the details as follows are
                              Google transaction id: cicagicwvatgmq
                              Upi transaction id:[protected] please resolve the.. Problem.. And showing both the transaction waiting for bank..
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              View replies
                              Google tez app transaction is panding and money is debit from my a/c and not credit in my friends a/c. So please check and return my money in my a/c.
                              Transaction id is - CICAgICwhe21Xw
                              Amount - 5000/-
                              Transaction time - 01-oct-2017, 11:01pm
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                                Bvk Budumuru
                                from Addanki, Andhra Pradesh
                                Oct 8, 2017
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                                Address: Srikakulam, Andhra Pradesh, 532005

                                My aadhar number is[protected] and requested to link it for my sbi account no [protected] in the month of august. The bank authorities said that they have completed from their side. But it is not updated in npci, it is urgent for me to link the account because it is a salary account so please link my aadhar[protected] to my sbi account [protected] as early as possible.
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                Dear Sir,
                                My self Anshuman pratap maurya, as per bank my aadhar no. Is linked with bank but as per NPCI, not available details,
                                About this issue I have not getting my LPG subseidy my bharat gas LPG I'd[protected], distributer- Dubey gas service jabalpur M.p.
                                Please solve this matter.
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                                  roshanshehzad87
                                  from Indore, Madhya Pradesh
                                  Oct 6, 2017
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                                  Address: Siwan, Bihar, 841506

                                  Sir, i have linked my adhar with two bank accounts (Sbi and axis). However the gas agency personnel told me that my account is not yet linked with adhar thats why i am not able to get my subsidy, however the bank manager of sbi showed me on his desktop that my adhard is already linked with. I am suffering with this problem since month, beetween bank and the gas agency. Please do needful. My adhar no.
                                  [protected]
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                  Sir maine google tez app se 2000 rs apne friend ko transfer kiye the but mere union bank account ([protected]) se upi ke through debit ho gai hai par friend ke account me credit nahi huye maine yah transition 25 september ko transfer kiya tho or 10 din se waiting for bank show kr raha hai
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                                    Niteesh Chaturvedi
                                    from Indore, Madhya Pradesh
                                    Oct 6, 2017
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                                    Address: Bhopal, Madhya Pradesh, 462016
                                    Website: Google tez upi.

                                    I have done transection of 1295 rupees at bigrock.com but transection has failed and u didnt recieved the refund... I talked to the company customer care they told that they didn't recieved any kind of transection and i used google tez upi app and i also talked to them they told me to complain here... Thats i am doing. Kindly help me. And 1200 is a big amount for me now a days
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                    Dear sir,

                                    my aadhar card link with bank but it not show in npci my adharcard activation pending for your side so please make it activate it urgent for my scholarship form addhar no .[protected]
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                                      pranavmorje30
                                      from Mumbai, Maharashtra
                                      Oct 6, 2017
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                                      Address: Mumbai City, Maharashtra, 400030

                                      Sir,
                                      My name is pranav vishnu morje, my sbi account number is ([protected]), i had sent amount of 2500 rs on 1st october 2017 to amit ashok sawant whose adhar card number is[protected], and account number is [protected]

                                      The amount of 2500 rs is debited from my account and not credited to mr amit ashok sawant beneficary account no [protected]

                                      Further i would like to bring to your notice that the amount is wrongly credited to account number [protected]. Account holder name is amit ashok sawang, this is a mistake done by state bank of india and npci, please take action and revert amount of rs 2500 in my account no [protected]

                                      I am attaching the photos of the account holder to whom i sent the amount 2500 on 1st october 2017

                                      Transaction reference number [protected]
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        nishantraaz
                                        from Begusarai, Bihar
                                        Oct 5, 2017
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                                        Address: Begusarai, Bihar, 851101

                                        Bank of india — received amount autodebited by upi

                                        1 review
                                        Ni nishantraaz on oct 5, 2017 mark as resolved

                                        Hello sir,
                                        I have received the money through upi channel but it is autodebited from my account and even it is not reversed to the sender's account.
                                        Please help me for refund reversal.

                                        The required information are:
                                        Name: nishant kumar
                                        Acc no: [protected] (Bank of india)
                                        Transection ref no.:[protected]
                                        Amount: inr 1300
                                        Date: 27/09/2017
                                        M no:[protected]

                                        Sender's acc no:[protected] (State bank of india)
                                        M no: [protected]
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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