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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Apr 1, 2025
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National Payments Corporation of India [NPCI] reviews & complaints page 175

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A
Ajeeb VA
from Bengaluru, Karnataka
Oct 20, 2017
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Hi sir,

I sent 50 rupees to my friend's account using tez app. Money is debited from my bank account (Sbi) but my friend didn't receive the money. Tez app shows payment processing. Plz help me regarding this. I contact tez team but that doesn't resolve my query. Kindly please look into it.

Date & time: 16 october 2017, 10:56
Google transaction id: cicagid45-luog
Upi transaction id:[protected]
Amount: 50
Status: payment processing

Please resolve my issue
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    Krititripathi25
    from Indore, Madhya Pradesh
    Oct 20, 2017
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    Website: Google Tez payments application

    Respected sir,
    I tried to send rs. 600 to my friend on tez app on[protected] at 8:15 p. M. The money has been debited from my account but not received to the person yet. The payment status shows waiting and it just shows under review after since i reported. Since almost 72 hours have passed till now, i have still neither got my money back nor any response for the issue reported. Thus, hereby i submit this complaint attached in the image are all the other relevant details.
    My upi id is: [protected]@okaxis and
    Transaction id:[protected]

    Looking forward for some positive response by you and for refund pf my money.

    Thanking you,
    Yours sincerely,
    Kriti tripathi
    +1 photos
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      Talib.talibhussain786
      from Kanpur, Uttar Pradesh
      Oct 20, 2017
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      Address: 122508

      I have send 501 rs from my account using tez. Transactions shows failed but money is deducted from my account, and not reached to my friend please reverse thus transactions. Details are give bellow

      Google transaction id: cicagice7flnwq
      Upi transaction id:[protected]

      And
      Google transaction id: cicagice7ciobw
      Upi transaction id:[protected]

      But my bank shows -
      Transaction details as follows:
      Account number : [protected]
      Transaction date :[protected]
      Withdrawal amount : 501.00
      Particulars : mpay/upi/trtr/[protected]/[protected]:10:09/mbs
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
      I Have paid 5000 rupees through tez app (UPI) on 3rd October 2017 from my state bank account and It already 17 days has been passed till the amount has not refunded into my account .please refund me as early as possible.
      please do something for this query

      501 rs. deducted from my account but not send - Comment #2890329 - Image #0
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        K
        kaushallvn
        from Hyderabad, Andhra Pradesh
        Oct 20, 2017
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        I have done a transaction of rs 501 on 16/10/2017 through upi. Amount is debited in my account but has not credited in the beneficiary account. I have done this in tez app by google. I am also attaching my bank statement. So i kindly request you to address my issue as quickly as possible and kindly refund my money.

        The details of the transaction are
        From: kaushal l v n ([protected]@okaxis)
        Issuer bank: state bank of india

        To: pathan mahammad ibrahim khan ([protected]@okhdfcbank)

        Google transaction id: cicagiceyfr4iq
        Upi transaction id:[protected]
        +1 photos
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          S
          Shrikant00
          from Nagpur, Maharashtra
          Oct 20, 2017
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          Address: Sangli, Maharashtra, 415304
          Website: www.npci.org.in

          I have linked my bank of india account. I have done it thrice and even got confirmation from bank that my aadhar is mapped with bank account but on npci. It still shows inactive. Please help me regarding this. It is necessary for scholarship purpose, please help me as fast as possible
          Shrikant karande
          Branch : bank of india shalgaon
          Ifsc : bkid0001606
          Acc no: [protected]
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
          Refund my money transaction i'd[protected] date 20/10/2017 Neeraj Yadav acc no [protected] ifsc BKID0007532 mob no [protected] as it was wrongly sent.

          aadhar link status showing inactive - Comment #2890331 - Image #0
          I am Aditya from raisen m.p my adhaar is inactive in npci my adhaar no is[protected] and my account number is [protected] bank name bank of baroda branch raisen
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            K
            Ketan Gargote
            from Dhule, Maharashtra
            Oct 20, 2017
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            Dear sir, i aadhar number[protected] & bank account number (Federal bank)-[protected] hereby inform you that my aadhar linking with bank as per npci is not done. I want to fill my ebc form on dbt portal, but they show that bank is not linked with aadhar, and from bank the linking is done. I request you to please give an update to the website of dbt so i can fill my ebc form before the last date.
            Thanking you.
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              K
              kiran moni
              from Hyderabad, Telangana
              Oct 19, 2017
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              Address: 517501
              Website: Tez

              My friend transfered me an amount of 1000 rupees it is deducted from his sbi bank account via Tez app and not yet received to my account its been almost 10 days and the status is showing under disputed but its almost 10 days and Tez people are saying contact bank people and bank people are saying contact Tez its like i am screwed by using these kind of online transactions
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                N
                namdedada
                from Nandurbar, Maharashtra
                Oct 19, 2017
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                Address: Parbhani, Maharashtra, 431511

                I Have Linked My Aadhaar[protected] With My Bank Account(sbi Bank) also . But According to NCPI (Aadhaar Linking Status in Bank (as per NPCI : Not Submitted)) Not Submitted I Have Asked So Many Times In my Bank and they said they had done from his side and updated My Adhaar with my bank account, and Its not updated from NPCI . And how I know the status of this, bank person given the adhaar linking receipt with my bank account.Please tell me the solutions about this issue
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  N
                  Noushid k
                  from Bengaluru, Karnataka
                  Oct 19, 2017
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                  Resolved

                  Address: Malappuram, Kerala

                  My friend send 500 to me on google tez
                  But i not get this money in my account
                  But his account loss money

                  Google transaction id:cicagickokl2jw
                  Upi:[protected]

                  My other problem i sent money to my friend account on google tez but not get money his account, but money loss my acconut. Google transaction id:cicagid417bvgg
                  Upi:[protected]
                  My gmail:[protected]@gmail.com
                  Oct 23, 2017
                  Complaint marked as Resolved 
                  Sir please take a immediate action
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    G
                    Guneja
                    from Lucknow, Uttar Pradesh
                    Oct 19, 2017
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                    Address: Kalahandi, Odisha

                    On october 13th i made a transaction of rs 5000 from phonepe upi app. I tried to transfer rs 5000 from my bank of india account [protected] to state bank of india account [protected].
                    The money was debited from my account and the transaction status was kept pending for 5 days and they told me the money is safe we will process the transaction in few days you need not worry.
                    After 5 days i got a message from phonepe which is written below
                    Hi, we are sorry about the trouble. The transaction p1710132231584446497538 has failed and the amount has been refunded to the source account with the utr[protected]. We request you to check.
                    When i checked my account the money was not there so i rushed to my bank to see what has happened now the bank is not any taking responsibility for this transaction and if phonepe has refunded the amount then why it is not reflecting in my account?
                    I request phonepe and bank of india cooperate and to kindly give me my hard earned money back it. It’s been 6 days. I am in urgent need of money. Thanks in anticipation.
                    +3 photos
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                    Oct 15, 2017
                    Asfaq Dodhiya's response
                    My adhar is[protected] my bank ac [protected] ifsc code BOB0KALUPU i m n o t getting subsidy since 6 months so pls u help me and connect npci with my adhar
                    Oct 15, 2017
                    Asfaq Dodhiya's response
                    My adhar is[protected]
                    Bank ac [protected] bank of baroda
                    Ifsc code BOB0KALUPU
                    I M NOT GETTING SUBSIDY SINCE 6 MONTHS SO PLEAS U HELP ME AND CONNECT NPCI WITJ MY BANK
                    I have lpg gas and adhar link in bank but not connect npci since 6 month i m not gett ik ng subsidy my adhar no[protected] and bank ac [protected] ifsc code BOB0kalupu so pls sir do something thanks
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                      S
                      sai Smaran
                      from Koratla, Telangana
                      Oct 19, 2017
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                      I have sent rs.2000 to my frnd by tez app...2000 has been debited frm my account but nt credited into his... I have done this transaction on 30th oct but still nw didnt resolved... I had also report via app... Pls resolve it as soon as possible... I need money very urgently..

                      Google transaction id: cicagidq_2cdw
                      Upi transaction id:[protected]

                      Thanks
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        S
                        Shrinidhir24
                        from Bengaluru, Karnataka
                        Oct 19, 2017
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                        Address: 562101
                        Website: Consumer complaints.

                        Dear sir/madam,

                        The money has been deducted but the beneficiary hasn't received the money nor the money is refunded back.. I request you you resolve this issue as soon as possible.

                        Transaction is done an hour ago today.
                        Bank. : sbi
                        Upi id :[protected]
                        Google id:cicaglcuh9obeg
                        From acc no. [protected] (Sender)
                        To account no. [protected] (Beneficiary)

                        Hoping to get the issue resolved as soon as possible. As there is urgency in this matter.

                        Thank you
                        Shrinidhi r
                        (Beneficiary)
                        Sbi
                        +2 photos
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        Oct 19, 2017
                        Updated by Shrinidhir24
                        Sir, please the money requirement is very much and i request you to resolve this ASAP. 5000 is a matter of importance to our family right now
                        Oct 22, 2017
                        Updated by Shrinidhir24
                        Respected sir/madam,

                        I made a transaction on 19th oct 2017 for 5000rs. It is not received by the beneficiary and not refunded back to my account but the money is debited from my account.. Please resolve this issue
                        I'd be happy to answer any further questions.

                        Upi id:[protected]
                        Google id:cicagicuh90beg

                        I have included the screenshot from tez app for reference.

                        Thank you.
                        Sir I have been transfer money through tez app 500 rupee my tez app registered no. No. Is [protected] my transection is 500 rupees deduct in my account but money not credited in benifecry account transaction I'd is below mention plz help and reverse my money soon
                        Google Transaction ID: CICAgICE78LJWA
                        UPI Transaction ID:[protected]
                        Thanks
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                          K
                          Krishnaaryan56
                          from Delhi, Delhi
                          Oct 19, 2017
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                          Address: 852127

                          Sir,
                          My name is krishna kumar. My aadhar number is inactive, i updated 10 times to active it but it could not active please activate my aadhar. My aadhar number is[protected]. I visited somany times in my gas agency named anbhua gas agency. They always tells me that your aadhar is inactive but in bank they says me that your aadhar is active but my aadhar is inacyive due to this i didnt get subsidy.
                          Your sincerey
                          Krishna kumar
                          +2 photos
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                            S
                            Sags07
                            from Dabhoi, Gujarat
                            Oct 19, 2017
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                            Sir,
                            I had tried to send rs. 501 to my friend using the google tez upi app, the amount has been debited from my account although, my friend has not yet received the amount.
                            Also i didn't get refunded.
                            The app shows 'failed" for the particular transaction.

                            I have already made a dispute through the app, i hope the issue is settled soon.

                            Upi transaction id :[protected]
                            Google transaction id : cicagidk15wkaq

                            My upi address: [protected]@okicici

                            My email address :[protected]@gmail.com
                            Linked mobile number: [protected]

                            Please look into the matter and let me know what steps i should follow to get the amount settled.

                            Thanks
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            My Aadhaar No.[protected] was already linked with LPG ID 2 [protected] AND ALSO MAPPED WITH BANK ACCOUNT No.[protected], State Bank Of India. BUT THE SUBSIDY AMOUNT NOT CREDITED TO MY SAID BANK ACCOUNT. TAKE ACTION.
                            Same case man.
                            I don't know when they'll resolve it.
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                              S
                              sreenadha reddy guntaka
                              from Gudivada, Andhra Pradesh
                              Oct 19, 2017
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                              I initiated 4 transactions but from the past 2 weeks it still shows waiting for bank. Details of four transactions showing status as waiting for bank:

                              1. Upi id:[protected]
                              Google: cicagicqhp — jq

                              2. Upi id:[protected]
                              Google : cicagicq5linzq

                              3. Upi id:[protected]
                              Google : cicagicq9ki0zq

                              4. Upi id :[protected]
                              Google : cicagicq9mlfba
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Oct 18, 2017
                              Pramo@1983's response
                              Transaction unsuccess
                              Account number[protected]
                              17/10/2017
                              Transaction ID:[protected]

                              Cash Refund CANARA BANK
                              [protected]
                              Transaction ID:[protected]

                              transaction issue on tez - Comment #2889018 - Image #0
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                                M
                                mani..
                                from Aligarh, Uttar Pradesh
                                Oct 19, 2017
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                                Address: 282006

                                Refund my money transaction i'd[protected] time 11:11:30 date 14/10/2017 manish bhardwaj acc no [protected] ifsc sbin0005717 mob no [protected]
                                Refund my money plese money debit but not refund yet

                                Refund my money transaction i'd[protected] time 11:11:30 date 14/10/2017 manish bhardwaj acc no [protected] ifsc sbin0005717 mob no [protected]
                                Refund my money plese money debit but not refund yet
                                Refund my money transaction i'd[protected] time 11:11:30 date 14/10/2017 manish bhardwaj acc no [protected] ifsc sbin0005717 mob no [protected]
                                Refund my money plese money debit but not refund yet
                                +2 photos
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Oct 18, 2017
                                Updated by mani..
                                I have not got my refund yet
                                Oct 18, 2017
                                Updated by mani..
                                Refund my money transaction I'd[protected] time 11:11:30 date 14/10/2017 manish bhardwaj acc no [protected] ifsc sbin0005717 mob no [protected]
                                Refund my money plese money debit but not refund yet
                                I made transaction of 3000 on 10 Oct 2017 using Google tez app to minal Vyas, my amount is deducted from my bank account but not received to recipient account .please see the attached image, it has been more than a week either amount credited nor refund is made.

                                Thanks,
                                Arvind k kore
                                Maine 600rs Tez upi App se Transfer Kiye.17/10/2017 Ko Mere 600rs Kat Gaye Beneficiary Ke account mai Nhi Pahunche...Tez customer ne kaha Aap npci pr complaint karein...
                                My Upi Ref No[protected]
                                My email-gopal.[protected]@gmail.com
                                Bank-Sbi
                                Pls Solve my Issue and Reverse My balance in My Bank Account pls Help
                                I'm not getting my subsidy on my LPG since March 2017. My details are as follow:-
                                NAME:- Parmod Prasad
                                A/C NUMBER:- [protected]
                                BANK:- SYNDICATE BANK
                                AADHAR NUMBER:[protected]
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                                  R
                                  Rochak Agarwal
                                  Oct 19, 2017
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                                  Address: Bareilly, Uttar Pradesh, 243122

                                  I have made payment in google tez app with my registered account on number [protected] linked with bob account of amount rs.100 through upi with google transaction id: cicagice-mrgew & upi transaction id:[protected] on date :[protected]
                                  The amount with which i made payment to my friend was debited from my bank account but did not credit to him and itz still showing that waiting for bank. I made a feedack also but the complaint is too under review... So plz look into the matter and refund me soon, sending u the details of payment in screenshot...
                                  +1 photos
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                                    A
                                    arnabgx
                                    from Kolkata, West Bengal
                                    Oct 18, 2017
                                    Resolved
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                                    Resolved

                                    Sir,
                                    I had tried to send rs. 550 to my friend using the google tez upi app, the amount has been debited from my account although, my friend has not yet received the amount.

                                    The app shows 'waiting for bank.." for the particular transaction.

                                    I have already made a dispute through the app, i hope the issue is settled soon.

                                    Upi transaction id :[protected]
                                    Google transaction id : cicagick3iv1ra

                                    My upi address: [protected]@okicici

                                    My email address : [protected]@gmail.com
                                    Linked mobile number: [protected]

                                    Please look into the matter and let me know what steps i should follow to get the amount settled.

                                    Thanks
                                    Oct 19, 2017
                                    Complaint marked as Resolved 
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                    Sir
                                    On oct 1 i send the amount of 6000 to my friend but the transaction was failed after some time i received msg that money deducted from my account then i ask my friend for money but he did not get.
                                    Next day i gone to the bank and see the money is refunded.
                                    After one day on oct 3 the money again deducted from my account.

                                    rs. 550 debited from my account, tez app still shows "waiting for bank.." - Comment #2888990 - Image #0
                                    arnabgx's [Complaint's author] reply, Oct 19, 2017
                                    Banks are not allowing transactions through tez I suppose.
                                    I have been facing such problems.
                                    If my problem is not resolved, I will visit my bank branch and give in writing.

                                    I will lodge a complaint directly to NPCI.
                                    There has been numerous such incidents on 17th and 18th October.

                                    They should reverse the transaction if its in waiting state for more than 1 day.
                                    I have made a transaction of rs 51 from google tezz app . The amount is debited from my account but not credited to other person's a/c. The details of the transaction are as follows:
                                    Google transaction id:- CICAgIDk4M_GKQ
                                    UPI id:[protected]

                                    rs. 550 debited from my account, tez app still shows "waiting for bank.." - Comment #2889007 - Image #0
                                    arnabgx's [Complaint's author] reply, Oct 19, 2017
                                    Most transaction on Oct 17 faced problems.
                                    I have win 599rupees in scratch card but I'd not deposit my account since 3days it shows your payment deposit in 48 hours but now 60 hours now it show processing please solve my problem
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                                      S
                                      Shishir Badve
                                      from Pune, Maharashtra
                                      Oct 18, 2017
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                                      Sir I have linked my bank account with aadhar card still the NPCI server is showing that above described aadhar is not linked with my bank account. I have confirmed that bank account is linked with aadhar

                                      For my scholarship application on http://mahadbt.gov.in is showing that aadhar is not linked with bank and i won't be longer able to recieve my scholarship

                                      On NPCI portal ie *99*99# is showing my bank account is not linked with my aadhar. But I have confirmed that my bank acc is linked with aadhar

                                      I request you to kindly update bank details on NPCI server

                                      Aadhar number: 6874/3813/2086
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        sridhar annamaya
                                        from Chirala, Andhra Pradesh
                                        Oct 18, 2017
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                                        I have made transaction in google tez app of amount rs.100 with google transaction id: cicagidg55hdpq
                                        Upi transaction id:[protected] date :[protected]
                                        The amount has been debited from my bank account but did not credited to the person to whom i sent..

                                        Another transaction with the same problem.. Of 500 rupees which was debited.. But not credit the person
                                        Google transaction id: cicagicwvatgmq
                                        Upi transaction id:[protected]
                                        Date :[protected]
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                        Maine apne tez k [protected] no. Se thanes sahu [protected] ko 102 rs. Send kiya hu lekin uske me abhi tk receive ni hua h aur mere account se 102 rs. Debit ho gya h please help me
                                        I am sending some money to my friend account through tej app. Money is debited from my account & transaction was failed & money is not credited back to my money. So where is my money gone
                                        Dear Sir

                                        Please note I am transfer amount KVB Bank to Pallavan Grama bank. Amount detect on KVB. But amount have not received pallavan bank. I am raised complaint on BHIM.
                                        Please note your Complaint Ref No - A9ac9ed7c84247b0bc6ad3df533c147.

                                        Please advise complaint status.

                                        Regards
                                        Kathiresan
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