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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Apr 1, 2025
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National Payments Corporation of India [NPCI] reviews & complaints page 174

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S
Sumitha pramod
from Bengaluru, Karnataka
Oct 25, 2017
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Dear sir,. I have linked my aadhaar[protected] with my bank account and my lpg distributor also. But according to npci (Aadhaar linking status in bank) not submitted. I have asked so many times in my bank and they said they had done from his side and updated my aadhaar with my bank account, and it is not updated from npci. Bank person has given aadhaar linking receipt with my bank account. Please tell me the solution about above matter. Email id - [protected]@gmail.com
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
I have received the below reply from HP GAS. I believe it is not fair from their part that subsidy will be given only for refills that we are going to make after 28.10.2017. As you are aware the subsidies are being reduced by Govt. in each month and ultimately there will be NIL subsidy by the year 2018, it is not a good gesture from the reputed HP GAS (GOVERMENT GAS). Hence please take necessary action to get the subsidy amount in my bank account (even though we gave the Aaadhaar copy in the bank earlier also, it was not mapped by NPCI.

Complaint Information
Service Request No. : 17147126 Status : Closed
Registration Date :[protected]:41 Priority : High
Closed Date :[protected]:20 Reported By : Consumer

Distributor : UNIVERSAL GAS AGENCIES[protected]
Subject : Even after delivery of cylinder I have not received my subsidy/advance.
Description : Please credit the subsidy amount in my account for the last 3 refills

Action History

RAHUL C S[protected]/11/2017 09:20 AM
Dear sir Your aadhar was linked in agency on[protected]:36:00 and in bank : Federal Bank On :[protected].You will be receiving subsidy for the refills received after 26/10/2017.
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    amin_008
    from Kolkata, West Bengal
    Oct 25, 2017
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    Address: 711101

    Sir same problem is with me also. Bank has linkined my account number with adhaar number[protected] but in hp gas distributor site it is showing that not submitted. As per adhaar site it is also showing that mapping has been done and showing the status of linking with my bank united bank of india. Please solve this query as early as possible. Adhaar has been linked with lgp number as well as account number as well as with pan number but as per npci it is showing in adhaar udai site but not in gas distributtor site
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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      S
      saquib shamim
      from Jewar, Uttar Pradesh
      Oct 25, 2017
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      Have submitted aadhar to my bank. And as per bank record aadhar is linked to my account. However npci is showing aadhar is not linked with any bank.

      I have followed up with bank.. Bank is advising that they have done all things your aadhar is already linked to your account.

      My all work is on hold.

      Request to please update on same.

      My aadhar number[protected]
      My account number-[protected]
      Ifsc code-sbin0009245
      Bank name-state bank of india, surjapur
      +1 photos
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        P
        princejain123
        from Mumbai, Maharashtra
        Oct 24, 2017
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        Address: Thane, Maharashtra

        My bank acc is linked with my aadhar card but in aadhar website they not showing that please link my aadhar card with bank account[protected] n enrollment no is 1104/20807/51773 n mobile no:-[protected] plz solve this issue cause my scholarship form is not accepting by my college cause back acc is not linked with my aadhar but its already linked..
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          M
          Mobassar Hossain Khan
          from Meerut, Uttar Pradesh
          Oct 24, 2017
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          Address: 731222

          Dear sir,

          Agent id -[protected], agent name - mobassar hossain khan, stan id -013556, agent adhar no[protected], mobile no - [protected]

          I have deposit rs. - 10000/- money in sbi consumer account no - [protected] on 23/10/2017.

          Consumer adahar number[protected]. Deposit rrn[protected]. Date - 23/10/2017, txn id = 1445209357920171023093055, after deposit massage is shown transaction decline. But deposit is successful in credit in consumer account and within one second rs. 10000/- reverse from consumer sbi account. Sbi reverse fi ref no -[protected]. But this reverse amount rs. 10000/- not credit my digipay wallet..

          So, how can refund 10000/- rupees money in digipay wallet.
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            A
            Aditya geete
            from Gwalior, Madhya Pradesh
            Oct 24, 2017
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            Address: Indore, Madhya Pradesh

            Dear sir,
            As i am doing transaction service charge of rupees 17.17 is deducting every time.
            Pls have look on it as soon as possible.
            And pls refund my amount.

            Bank hai deducted 3 time my service charge for money transfer from phone pe app. As i am new user on upin transfer pls kindly look over it and make possible that i may get may deducted amount as soon as possible

            Thanks
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              6
              680
              from Lucknow, Uttar Pradesh
              Oct 24, 2017
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              Address: 335001
              Website: Tez app

              Dear sir/madam,

              With reference to the above on dated 23 october 2017 i did three transactions of 100 rs from my account [protected] named divya soni by tez app (Upi hdfc bank) in the punjab national bank account no [protected] named shiv parkash soni (Upi axis bank), but it showed that the transaction is failed but the benifisery did not got the money on his account and the money got deducted from my account with upi transaction id below:-
              [protected]. Of rs 100
              [protected]. Of rs 100
              [protected]. Of rs 100

              So its my humble request to you to please look into this matter and solve this problem asap

              Thaking you,

              Regards,
              Divya soni
              Sriganganagar rajasthan
              335001
              +3 photos
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
              Transaction failed but money debited from my account

              tez app amount not credited - Comment #2894779 - Image #0
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                S
                from Mumbai, Maharashtra
                Oct 24, 2017
                Resolved
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                Resolved

                Address: 400086

                I have submitted aadhar to my bank. And as per bank record aadhar is linked to my account. However npci is showing aadhar is not linked with any bank.

                I have followed up with bank.. Bank is advising that they have done all things your aadhar is already linked to your account.

                My subsidy is on hold.

                Request to please update on same.

                My aadhar number[protected]
                May 16, 2018
                Complaint marked as Resolved 
                ok
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  Punit Machchhar
                  from Rajkot, Gujarat
                  Oct 24, 2017
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                  Address: Rajkot, Gujarat, 360370

                  Dear sir i have linked my adhaar[protected] with my bank account and my lpg distributor also. But according to ncpi (Aadhaar linking status in bank (As per npci : not submitted) not submitted i have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. And how i know the status of this, bank person given the adhaar linking receipt with my bank account. Please tell me the solutions about this issue. My mobile no.[[protected]].
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    R
                    Rakesh kumar
                    from Delhi, Delhi
                    Oct 24, 2017
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                    Dear sir,

                    I would like to bring to your notice that i have transferred rs. 8000 from my sbi account to bank of india account through bhim app (Transaction number:[protected] on 12/04/2017. This amount was debited from my sbi account but same was not credited in boi account.

                    I have already escalated this matter to concerned authority of bhim app, complaint details for which are mentioned as under:

                    1. Deabd/e/2017/13108 on 15/05/2017 &

                    2. Deabd/e/2017/18774 on 01/07/2017

                    All email correspondence in this regard with bhim app authorities & public grievances are enclosed herewith for ready reference.

                    My case is pending since 12/04/2017, i have escalated my compliant to multiple agencies (Through twitter to : pmo, finance minister, npci, bhim app support) but did not get any resolution till date. This kind o[censored]nprofessionalism exhibited by govt agencies is causing physical as well as mental harassment to common citizen of india who are using this app with a trust that the app was launched by prime minister of my country, will not cheat a common citizen by not paying the refund back to the end user.

                    The above instances surprises me a lot especially when we talk of 'digital india' & 'e-lockers'.

                    Please look into these serious aspects and let me know by when i will get resolution to above stated problem & also will get my money back which i have lost due to loop holes in bhim app.

                    Regards

                    Rakesh

                    Hide quoted text

                    Dear sir,

                    I would like to bring to your notice that i have transferred rs. 8000 from my sbi account to bank of india account through bhim app (Transaction number:[protected] on 12/04/2017. This amount was debited from my sbi account but same was not credited in boi account.

                    I have already escalated this matter to concerned authority of bhim app, complaint details for which are mentioned as under:

                    1. Deabd/e/2017/13108 on 15/05/2017 &

                    2. Deabd/e/2017/18774 on 01/07/2017

                    All email correspondence in this regard with bhim app authorities & public grievances are enclosed herewith for ready reference.

                    My case is pending since 12/04/2017, i have escalated my compliant to multiple agencies (Through twitter to : pmo, finance minister, npci, bhim app support) but did not get any resolution till date. This kind o[censored]nprofessionalism exhibited by govt agencies is causing physical as well as mental harassment to common citizen of india who are using this app with a trust that the app was launched by prime minister of my country, will not cheat a common citizen by not paying the refund back to the end user.

                    The above instances surprises me a lot especially when we talk of 'digital india' & 'e-lockers'.

                    Please look into these serious aspects and let me know by when i will get resolution to above stated problem & also will get my money back which i have lost due to loop holes in bhim app.

                    Regards

                    Rakesh
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                    Oct 24, 2017
                    Updated by Rakesh kumar
                    Still I am waiting for response
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                      A
                      ADITYA AMARA
                      from Hyderabad, Telangana
                      Oct 23, 2017
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                      Website: Tez

                      Today at 1:02 p. M from tez-a new payment's app by google i has received a cashback 51rs and that time only it credited to my bank account but now 3:06p. M my 51 was debited from my bank account without any my permission what is this i gave feedback in tez app also but there is no response please help me without my permission how to deduct the money my money will back or not i hope it will come back because i trust the npci last time my money debited from my 600 rs and i compliant in npci at that time my money will refunded to my account
                      It showing processing only my cashback is debited fr my account
                      +1 photos
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                      Oct 26, 2017
                      Updated by ADITYA AMARA
                      My compliant is not resolved up to now
                      Oct 30, 2017
                      Updated by ADITYA AMARA
                      My compliant was not resolved but here it shows resolved status
                      Oct 31, 2017
                      Updated by ADITYA AMARA
                      Upto now this amount is not credited into my account
                      I wrote compliant on oct23
                      Now oct31 my refferal amount 51rs is credited into my bank account
                      And automatically it is debited from my account

                      Money is debited from my account but it is not credited to other account.It shows failed.plz resolve my problem.

                      tez-a new payment app by google - Comment #2916388 - Image #0
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                        A
                        AJAS V A
                        from Bengaluru, Karnataka
                        Oct 23, 2017
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                        Respected sir/madam,

                        I made a 2 transactions on 17th oct 2017 for 50rs each using phonepe app. It is not received by the beneficiary and not refunded back to my account, but the money is debited from my account.. Please resolve this issue.
                        I'd be happy to answer any further questions.

                        Transaction id:
                        1) p1710171042226628106420
                        2) p1710171045249811253023

                        Status: processing

                        Thank you...
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        Oct 24, 2017
                        Updated by AJAS V A
                        I transferred money through tez app of rupees 100 on 23 October 2017.amount is deducted from my bank account but not credited in receiver bank account. Status of history is showing payment failed. How and when could i expect the amount credited to my bank account. Let me know the duration of issue resolve...
                        Transaction details are

                        To: NITHIN RAPHAEL (mail.[protected]@okaxis)

                        Google Transaction ID: CICAgICM4uqFbA
                        UPI Transaction ID:[protected]
                        Oct 26, 2017
                        Updated by AJAS V A
                        I transfer money through phonepe app on oct 2017 of amount rs 50 two times. Amount is deducted from my bank account but not credited in receiver bank account. Status of history on both transactions was showing payment failed. How and when could i expect the amount credited to my bank account. Let me know the duration of issue resolve...
                        Transaction details are
                        Transaction id1:p1710171045249811253023
                        Transaction id2:p1710171042226628106420
                        My adhar was not linked with my bank account.and my scholorship last date is 30 october.please i request to you my adhar card linked with bank account urjently..2 or 3 days...please...
                        My Aadhar no is[protected] my account no is[protected] .sbi gujarathipeta please map this number in NPCI .bank formalities have been completed . Thank u padma
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                          R
                          Ricky Singh Rajput
                          from Dimapur, Assam
                          Oct 23, 2017
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                          Address: Patna, Bihar, 800024
                          Website: npci,bhim

                          Dear
                          Sir, you have mail me that my amount has been already reversed to your account (State bank of india) by end of the day. But i will not get my money in my account please refund my money as soon as possible.

                          I hope you will consider my problem.

                          Transcation id:[protected]

                          Mobile no= [protected]

                          Transcation date:17/10/2017

                          Bank : state bank of india

                          Timing:11:21:11am
                          +2 photos
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          On 17.10.2017 i send money to jaganath sahoo through tez app.. Two times i send 600 rupees and it got failed... After sometimes I get back my money of one transaction but I didn't get back the money of another transaction... I am sending you the transaction details by the photo... Kindly resolve my problem

                          regarding transaction pending - Comment #2893717 - Image #0
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                            S
                            satyachaurasia
                            from Mumbai, Maharashtra
                            Oct 22, 2017
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                            Address: 400067

                            I have linked my aadhaar[protected] with my bank account (A/c no. [protected]) which is in kotak mahindra bank. But whenever i check my status the only message i receive is "sorry, the aadhar number you have entered is not linked with any bank" and the bank says they have updated my aadhaar with my bank account, and its not updated from npci.

                            I need my account to be linked with my aadhar as fast as possible because i need it for my scholarship. I humbly request your kind office to look in this matter as fast as possible. I'll be very grateful for that.

                            My email id: [protected]@outlook.com
                            +1 photos
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            Oct 27, 2017
                            Updated by satyachaurasia
                            Please link my Bank account with my Aadhar as fast as possible. The deadline for scholarship form submission is near. I'm running out of time. At least give me an update or message that you're working on it and how much time it will take.
                            Nov 06, 2017
                            Updated by satyachaurasia
                            It had been two weeks since I have posted my complaint. Still, there is no progress or an update from your organization related to my issue which is very disappointing. If you didn't link my bank account and Aadhar I will be rejected from getting a scholarship. Please link my account as fast as possible. I'll be very grateful for that.
                            4000 rs cut my acbut not credit benificery mob [protected] transfer id[protected]
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                              kansalneeraj55
                              from Pathankot, Punjab
                              Oct 21, 2017
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                              Address: Ludhiana, Punjab, 141001

                              Dear sir i was closed my sbi account no. [protected] on 13 july 2017. My subsidy is not coming to my other account. Please register my uco bank account no. [protected] neeraj kansal my bharat gas consumer no. Is[protected]. Ifsc codeucba0000765. My mobile number is [protected]. Please solve this issue. Thank you very much. Other mobile number is [protected].
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Dear sir,

                              We are make the payment on 18.10.2017 through BHIM APP.

                              My UPI - [protected]@upi.

                              BHIM App UPI Transaction Failed But Bank Account Debited.

                              connect bank account to npci - Comment #2891602 - Image #0
                              I have transfer 10000 rupee trough bhim app. because of wrong ifsc code amount not credit to the account which I transfer but 10000 deduct from my my account.
                              Transition I'd[protected] on 10th Oct 2017

                              connect bank account to npci - Comment #2891605 - Image #0
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                                SRINU THANIKONDA
                                from Colachel, Tamil Nadu
                                Oct 21, 2017
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                                Address: Prakasam, Andhra Pradesh

                                Sir, i'm thanikonda srinivasa rao with account number [protected], on 11th october 2017, i made a transaction at 9.23 pm with transaction id[protected] about rs.685 this transaction was failed but amount debited in my account. So please kindly check and resolve my problem. I hope get my credits early hours by your assist.

                                Thankyou.
                                +1 photos
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Oct 15, 2017
                                Aasif Solanki's response
                                Please sir look after it n please oblige sir..i had complained earlier too..my aadhar no is[protected] in the name of farida asif solanki..i hav a current account in canara bank banglore bommanhalli branch.
                                Oct 21, 2017
                                Updated by SRINU THANIKONDA
                                Sir, I'm THANIKONDA SRINIVASA RAO with account number [protected], on 11th October 2017, I made a transaction at 9.23 PM with transaction id[protected] about Rs.685 this transaction was failed but amount debited in my account. So please kindly check and resolve my problem. I hope get my credits early hours by your assist.

                                ThankYou.

                                Oct 21, 2017
                                Updated by SRINU THANIKONDA
                                Please resolve my problem early hours
                                In google tez app i send to my friend 501 rupies but he was not received

                                online transaction failed - Comment #2891639 - Image #0
                                I sent Rs100 through tez ap. But still the amoubt not credited
                                Date 09.10.2017
                                Bank sbi
                                Upi transaction id[protected]
                                Google transaction id CICAAgIDowuu2KQ
                                Mob [protected]
                                Dear sir/ madam my aadhar card no[protected] . Name is farida asif solanki ...is not linked with my bank account. .i hav the current account in the name of supremacy solutions. . in canara bank bangalore. Plz link it sir has its nt mapping with npci n i am getting msg over mssg
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                                  omkar erudkar
                                  from Wardha, Maharashtra
                                  Oct 21, 2017
                                  Resolved
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                                  Resolved

                                  I did a transaction on 17 October of 500rs using tez app. The money was deducted from my account but it is received by the beneficiary. The transaction has been pending for many days and app is showing "waiting for the bank message".

                                  UPI txn id :[protected].
                                  Google Transaction ID: CICAgICk5eqCbg

                                  Please refund my money or get the transaction successful
                                  +1 photos
                                  Apr 30, 2018
                                  Complaint marked as Resolved 
                                  They mailed me and the problem was resolved the next day. [email protected]
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                  Oct 17, 2017
                                  Soumya Puri's response
                                  The money has been debited from my account but hasn't credited to the beneficiary account TRANSACTION ID:[protected]
                                  I transfer money to the beneficiary account the money has debited from my side bt the money hasn't credited to the beneficiary
                                  On 17th October 2017 at 10:26:52 AM i have made 500Rs transaction to my friend using Tez App. Amount got debited from my account but it is not reached to my friend account.Please resolve
                                  Googel transaction ID: CICAgICk6MGJNg
                                  UPI Transaction ID:[protected]
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                                    Angam Prashanth
                                    from Sirsilla, Telangana
                                    Oct 21, 2017
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                                    Address: 509001
                                    Website: Bhim app

                                    Money debited but not credited to recipient account the status was showing failure amount credited but returned to my account so plz provide money to my account

                                    Transaction id :[protected]

                                    Mobile :[protected]

                                    Date :13 october 2017

                                    Time: 18:27:51
                                    Sir plz return my money to my account
                                    +1 photos
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                      Sunilvip
                                      from Coimbatore, Tamil Nadu
                                      Oct 21, 2017
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                                      Address: 601202

                                      I have transferred 50 rupees to my friend on through tez app october 17th at 4:28 pm and money was debited from by bank account and the receiver didn't receive the money nor i got it reserved back to my account. It shows still pending for 3 days and i have already complained regarding this but nothing happened still shows pending.. So please check and
                                      Upi transaction id :[protected]..
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        arunsudheesan
                                        from Kottayam, Kerala
                                        Oct 21, 2017
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                                        Address: Kottayam, Kerala, 686631

                                        I have done 2 transactions of ₹.60 via npci (Bhim and google tez) both failed and money is withdrawn from my bank account and is neither reversed nor credited. Please reverse my money.

                                        First transaction (Bhim)
                                        Amount - ₹60
                                        Transaction id[protected]
                                        Time: 18th oct, 10:32:53am

                                        Second transaction (Google tez)
                                        Amount - ₹60
                                        Transaction id[protected]
                                        Time: 18th oct, 10:05 am

                                        Please help me

                                        Name: arun sudheesan
                                        Registered number: [protected]
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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