Nokia India Complaints & Reviews

nokia 5130 — bad customer service

SIR,
I had a problem in my Nokia handset which got hanged.I was no able to open the set properly.Since it was undr warranty i visited the Nokia Customer care center in Kannur(Kerala).I had to wait for 2 hours for this Two minute job.
There were only 2 staff handling service and i saw people waiting there for hours.
I felt being guilty of a Nokia customer.This was not customers fault, You should increase the service centers or ask them to appoint more people to service.
I have been using several handset of Nokia and have been a loyal customer of Nokia.
But the way they treated me was very bad.I don't expect such a negligance from Nokia.

i m completely unsatisfied with ur service as i hv submitted my nokia 5130 ( [protected] ) at ur kingsway camp branch on 1 st july and i didn 't recieved it back till nw ...

cannot hear sound in nokia 5130 headset...it is regarding mobile softwares and settings???
please, give me suggestions on this problem...
thank you very much.

Nokia 6300 — imei no

Hello sir,
I was using Nokia 6300 mobile with an airtel no.[protected].but unfortunately before 3 months, my mobile got stolen at thane
After that I registered a legal complaint in the nearest Police station.I had given an emie no.and sim no.to the policemen but he told me no chances for found mobile
I just want to know r u really tracing the phone using the emei no? and i[censored] r doing so, then why this procedure takes so long time Will u pls. help me to get back my mobile?Pls.mail me i[censored] have any other solution of this problem

my nokia 6300 silver 1 gb phone lose on 27/7/09 3 pM IMEI No.[protected] plaese help me my phone no.[protected]
already complant sent for you 29/7/09 plaese mail me? i provide new duplicate sim recived from airtal [protected] 4/8/09

i want to know my imey no for 6300

nokia-n78 — for bad service from nokia care ujjain

my cell NOKIA- N 78 was going on offline mode again n agin, n sopme times it was showing sim card rejected. i gave this cell on 20/01/09 on nokia care ujjain. they took n say that it will send to bhopal for repair. mu cells information r attached below. thje job sheet no. is 24972.
myself Bahadur singh purchasedthis mob on 05/06/08, from global telecom.now it is around a couple of month, here in ujjain nokia care now they say that mob was opened outside at some shop. i asked for the headoffice contact no. [protected].

the person Pranay here says after keeping my mob for these many days that it happens in 1 case out of 100 that we r unable to c this. if my mob was already opened at some other place, then they would have told me about that n would have rejected the warranty. this way they misguided me.
now i just want my cell to b replaced by new one, or ill take some legal action, under consumer protection act.

colour - l. blue
imei - [protected]
batry[protected]
chr -0675589
thanking u
bahadur singh
contact no-[protected]

nokia-n78 — not received my phone back

respected sirs/madams,

i have given my nokia n78 phone for servicing in authorised nokia care centre which is krishna communications(anand, gujarat) and i also bought it from nokia priority centre which is mobile junction on dt. 20/8/08 with invoice. i gave my phone for as it had faults for servicing to the above said centre on 01/08/09 and they told me that i was supposed to receive it back within 15 to 16 days. so i made some follow ups to local care centres and also called their toll free no. for tracing my phone and its status. when i asked them that i already requested to receive my phone back as i ll be flying to australia on 22nd of august so before that i should get it back they promised that i ll be getting my phone back. now i have been receiving luke warm response regarding the issue and have not received my phone back. my jobsheet no. is 65404867/090801/36 anh my hanh set imei no. is [protected]. i called thrice to local nokia care centre and the toll free service also but they make call them back again n again for details. i gave my proof of purchase and every other thing that i was supposed to but nobody is telling me that why i am not receiving my phone back

please i request you to look to the matter and resolve it.

thanking you.
yours faithfully,
jay c. trivedi

Nokia N78 Mobile Phone — Non Satisfaction of repair done in mobile handset within warrenty/Guarantee period

Respected Sir!
I brought N78 Nokia mobile Phone From Nokia Priority Dealer(Tele Talk, R-50, Mangalam, Vikas Marg, Shakarpur, Delhi;Phone No[protected] on[protected].I was told by the dealer that the warrenty/guarantee period for the set will be for the one year from the date of purchase.After a few months of purchase, the loudspeakers of the set stoped functioning and also 'Red disconnection key' was not functioning smoothly.For this I Approached Nokia Care at Rishikesh(Telepoint Comouters, 34 Railway Road), on[protected] Job Sheet No[protected]/090420/19;but my mobile set was not repaired there.They told me that the mobile hand set needs to be sent to Delhi as there is some major fault in the set and it will take at least 3 weeks for repairing of the set.As I am in Government service and I could not wait for too long time, I received my handset back.In the month of April 2009, I came to Delhi for some personal work;I approached to Nokia Care in Delhi, They also told same thing to me that it will take at least 2-3 weeks for repair.In the month of june 2009, Nokia Care was inaugerated in Almora(my Work place).I reached there and surrendered my handset there(Sunny Telecommunications, Mall Road, Almora)on[protected]Job Sheet No[protected]/090618/11).I received my handset back in the month of August2009(after a period of about one and half months), But it was not repaired satisfactorily, as 'Red disconnection key' and only one loudspeaker was working properly and the other loudspeaker was not working properly(it was producing hissing sound).I immidiately informed for the second loudspeaker's malfunctioning(before receiving back my handset) to the Nokia care, but they told me that now the warranty/Guarentee period has been lapsed(They were counting it from the date of import)and now it will be repaired on payment.I opposed that, firstly, the warranty/Guarenttee should be counted from the date of purchase as told by the dealer.Secondly, the complaint is in continuity of date[protected]and not a new complaint, as, I had not received back the set till the moment) which has not been repaired earlier.But they didn, t convinced.And then I wrote on the job sheet(before receiving the set)-'I am not satisfied with the job carried out on my handset.I have checked the handset and it is not working properly.one of the loudspeaker has not been repaired/replaced"
So I request you to kindly consider my complaint for proper disposal.The details of my hand set is-

Mobile Handset model-N78
ESN/IMEI No-[protected]
Product code-0565647
Technology type-GSM
Warranty ref no-GLBINY[protected]
Thanks
With Regards
Dr.Santosh Saklani
MOIC, PHC Barechhina, Almora(Uttrakhand)
dr.[protected]@rediffmail.com
Phone No-[protected];[protected]

Nokia — REPAIR UNDER WARRANTY UNSATISFACTORY

NOKIA CARE CENTER(NCC) PEOPLE ARE CHEATING CONSUMERS IN THEIR SERVICE UNDER WARRANTY NOKIA PRODUCTS. REPLACING ORIGINAL SPARE-PARTS WITH DUPLICATE ONES.
ALSO CHANGING THE PHONE CASE/HOUSING, MAIN DISPLAY SCREEN, ETC... .

WHICH IS NOT ONLY RUINING NOKIA'S GOODWILL BUT ALSO ASKING A GREAT QUESTION TO PURCHASE ANY NEW NOKIA HANDSET HENCEFORTH.

THEREFORE I REQUEST ALL NOKIA USERS NOT TO GO FOR NCC FOR MOBILE REPAIRS UNDER WARRANTY.(SOFTWARE UPDATION CAN BE DONE THROUGH NOKIA WEBSITE)

IF STILL YOU ARE GOING THEN ASK FOR ITS SPARE PARTS GENUINENESS.

THANK YOU.

Nokia — unsatisfactory replacement of handset

sir,
my nokia 6303-classic was switched off 15 days earlier. I approached to the nearest nokia care centre to repair it. they kept my phone with them and told me that it will be available to you in a week. after 13 days i got a call from them to collect my handset. i reached there and saw that my grey coloured6303-c phone was replaced by a black coloured 6303-c which seems to be ugly. when i asked them why phone was not replaced by a grey colur set they dinied and told its not our responsibility. please replace my phone by a grey coloured only

Nokia 5800 — Mobile Lost

Dear Sir madam

I lost my mobile on 29 th Dec 2010 morning i have contacted Nokia gallery but they saying its non of our business to find your mobile & even air tel (service provider ) also not willing to help by sing its not our job &last option will be police but they also for the sake of taking complaint took FIR by saying that we received almost 25such mobile lost case every day so to whom to help .

Is there any remedy available for me

IMEI NO : [protected]

Nokia 5800 — Nokia 5800 Mobile lost complaint

NOKIA 5800
IMEI NO:[protected]
SAHID NAGAR,
BHUBANESWARA
ODISHA

PLEASE BLOCK MY MOBILE

THANKS
PRATAP

I have given the IMEI number to Police they are saying that still not able to track the phone. Do i have any other way so that i can get my mobile back. Please help me.

3110 — about service

i have given my set for repair at nokia care centre jaipur near lakshmimendir cinema on 20/5/2008 they ask me to call on 22.
I tried their number for more then one hour but they did'nt respond to my call and when i went their then their were many customers who r also complaining about that.
then when i asked about my cell then they said that they have not send my cell to head office but when i chacked the status on net it showed repaired
this is not first time when i faced this type of problem and i have no doubt in saying that your service is very very poor

nokia/3110classic — bad service n bad customer support

sir/mam,

on 18/8/09 i have given my set to kalkaji nokia care for a small prob of on/off swich which was not responding that time.
after repairing the set when my set handover to me i came to know by centre repersentative(who handovered the set to me ) that my speaker n someother parts where replaiced without informing.
but after repairing work there where new prb where arouesed for ex:-
1)bad sound output.
2)fm station serching problem.
but this bad patch doesn't over till now when i again go n raise my issue there in centre. two engg n mng r going to pysical with me n said do whatever u wanna do, go whereever u wanna go, we don't repair ur set.
i am stunned with such a bad behavior in such a big multinational customer relation end.
plz do smthing fast n strict for above mentioned critical issue's coz i m feeling harrased n depressed.


model:-3110 classic
imi no:[protected]/02/088456/7
job no:[protected]/090818/64

regards
pramod pandey
mobile no:-[protected]

Nokia care,chandigarh — Bad Service

Recently I have bought a new set of Nokia , E52 series . After a month it starts giving me problems of Sim card , networking and charging .I went at Nokia Care , Sector 22-C,Chandigarh. I haven't seen such a poor service anywhere in the world . They had made me visit nearly four times at their center everyday without solving my problem because they themselves don't know the problem . I have to come everyday crossing 20km from my home in local buses . I have launched my 1st complaint on 10th August 2010 and its been 20 days they didn't handed my set to me. My 3rd Complaint ESN/IMEI Number is [protected] , well they didn't wrote the Job sheet No.

You should engage a lawyer to help you out with it

Trust me they will come running to you...

Arvind Sehdev
Advocate
Office:- Chandigarh
+91-[protected]

before one my friend is gifted me nokia 5130 express music...
one month tak theek thak chala but us kay baad ek dum error dena laga that is {contact service}
means phone powered on ho rhi hai par aage se bus puri screen par {contact service} likha aataa hai then woh bund ho jata hai...
maine repairing k liye diya hua hai let see what happens wid nokia 5130 express music...
now i relized i dont want 2 purchase in nokia series any one...
its my advice 4 all of them who read thiz msg...

phone powered on ho rhi hai par aage se bus puri screen par kewal light jalta hai koi bhi menu nahi aata hai ranchi me nokia care ko diya to waha par bhi banane se inkar kar diya bolta hai ki iska hardware me problem hai.
plese my help

i purched a nokia 5130c cell on april 2009...but now i suffer with very heavy problems with tha set .mainly i suffer with contact service problem i went 2 nokia care center and they said it is a non rectified problem what should i do

nokia/5130 xpress music — stealing of phone hardware

hi,
my name is sonu. i am using nokia 5130 xpress music phone with imei no is 355246/03/119400/4. on 8th may 2011 it just got some charging error. so,i went to nokia care at OKHLA PH-II NEW DELHI 20. they told me that your phone is wet by liquid. but i know that my phone was never wet by any liquid but they said like this and told me that it will cost 1850 rupees. i refused them to do that n asked to give my phone back. when i saw t again i found that the board of my phone was changed with the damaged one. today i went there again but there manager didnot believe me and denied me to do any steps against there workers who steel my phone hardware..it shows that may be he also involve in this. i requested you that please take some action against them if they are doing such crime. i am totally mentally disturbed with their act that they just did with me. please help me out.

Regards,
Sonu Bot

Sir I purchased a nokia 5130c cell on 3rd july 2010 and from last 3 days it switched offed automatically.i m going to a nokia service center which is in vaishali ghaziabad.they told me that its IC has been burnt.they r asking 1470 RS/- to repair it.and they also told me that the guarantee period of this new ic is only 1 month.
I m unable to take any decision so plz help me and give me your suggestion

Dear Sir/Madam
I Recieved the amil of winning from nokia promotion team. but i doubt that mail should come from nokia domain.
the mail is:
( We are pleased to inform you, the result
of the nokia email promotion program
conducted by Nokia Communications.Your
email is among the 5 Lucky winners that
won? SEVEN HUNDRED FIFTY THOUSAND Great
British Pounds (750, 000.00) each on the
NOKIA CONNECTING PEOPLE PROMOTION PROGRAM.

To file for your claim, you are required to
provide us with the information below
for verification:

Full Name:...
Permanent house address:...
Country of resident:...
Phone Number:...
Age:...
Sex:... ...
Occupation:...

OVERSEAS CLAIMS UNIT
Contact Person: Mr Tim Young,
Email: [protected]@yahoo.com.hk
Tel:- +[protected]

Accept our heartily congratulations once again! )



iam nokia loaver, as i have nokia n95 8gb. and i love it.
kindly...

Dear Sir/Madam
I recieved a sms on my mobile on 7 august in morning mentioning that my mobile has won 500, 000 pounds in the ongiong nokia awards.for details they give two numbers and one email id. When i mailed on that id about details the following mail come as a reply on the same day. I am in doubt whether it is a slam or the truth. please suggest

********************************************************************************...⇄
Dear winner,

My name is Dr. Charles Robinson, Claim processing manager of the NOKIA PROMOTION TEAM 2009, London United Kingdom.

Be informed that your mobile phone number emerge a LUCKY WINNER of £500, 000.00 GBP . This promotion/Awareness programme is basically to encourage the consumers of Nokia products all over the world. A collection of registered phone numbers from all continents of the world was put together for a randomly contested DRAW and your phone number emerge a lucky winner of £500, 000.00 With
REF NO: NPT/[protected]. You have therefore been approved for a lump sum of £500, 000.00 from the £1, 000, 000.00 shared among the 20 international lucky winners of this Draw from various countries of the world.

To process the claim of your Cash prize, please send us the below informations.

(1) Full name...

(2) Correct contact/ residential address...

(3) Mobile phone numbers...

(4) Occupation...

(5) Scan copy of your identification...

(6) Date of Birth...

As soon as we received the above requested informations, we shall do the needful to ensure that you receive your Prize. Be rest assured that you will not be denied of your prize irrespective of the part of the world where you have your nationality. As much as you follow our instruction strictly, you definately would receive your Prize. We give you our word of honour. Also as you receive your Prize, please don't fail to join us in our advertisement for Nokia products inorder to increase our customers size and a fantastic turn over at the end of year business.

Once again, we say Congratulations!!.

Dr. Charles Robinson
Claim Processing manager


Copyright © 2009 Nokia Promotion Team! All rights reserved.

I received an sms on the 13th of August this year around 5am, this is what it says, Congratulation, Your No. Has won 550 000 (GBP) in the ongoing Nokia promotion UK. For claim call & Email [protected] Nokiapromotion.[protected]@gmail.com. I have tried the number twice but a voice machine responded unavailable. +[protected] is the number that sent me this message and I think it's from Nigeria. Please I'm still working on it, I have been told to send an amount of $150 for the delivery of the draft just today but I've replied I can't afford such kind of money. Please is it true?

hello good afternoon sir you send my mobile message congratulation, your mobile no has won550, 000.gbp in the on going nokia promotion for claim.
this message sent time 22 sept-2009 12.59am in uae time.please my claim money ok good night.

thanks for your messege

(1) Full name...mohmed mohmed saeed mohmed soliman
(2) Correct contact/ residential address sharjah abd elnaser street united arab of emirites
(3) Mobile phone numbers...[protected]
(6) Date of Birth... 25/6/1955

hello, good evening ihave recieved amesseges to my mobile that you said to me congratulation your mobile no has wo 550, 000.00(gbp)pounds in the omgoing nokia uk promo for claim call [protected] [protected]@gmail.com. it is true how i collect my prize

I have receivedd a massage that said that i'm the winner of the Uk Nokia Promo 2009.How do i Claim The money as a winner?
My name is - Garingcha Paulus
I'm From Suriname, District Para, at Meursweg 39a

Halo sir,

yesterday i mesge received my friend mobil won 120000 pound. How will claim this amount??????
please reply immedetely..ook

today i mesge received my friend mobile won 550.000 pound. how will claim this amount???
please replay immedetely.

Mam, i hve got msg on 11/11/09 that i hve won 750, 000gbp award 2009 by int, l mobile draw is it fake or true plz send me some information to my cell no by sending msg or call... my no is:[protected] or +[protected]

THEY R THE LYERS, THE WANT TO TAKE OUR MONEY . I U WANT 2 LOST UR MONEY THEN REPLY

Dear all, please be advised that i received message from you that my cellphone number has won me 165.000 pounds in the ongoing nokia uk mobile promo.Could you please advise iif it is true and how i can get my money.I decided to contact with you by email shown in message.Thanks and regards.

They have not other things to do rather than harassing

yesterday my msg received my number won$3, 000, 000, 00 .how will i claim this amount??? MY NUMBER IS [protected]..PLS send me some information to this number..tq

I recieved a sms on my mobile on 13 february at 18 o'clock mentioning that my mobile has won 385, 000 pounds in the ongiong nokia awards.for details they give two numbers and one email id. I am in doubt whether it is a slam or the truth. please suggest


ebrahim ahmed ebrahim ramadan



alamn district elsafraa, buraidah alqassim kingdom of saudi arabia

or sometimes in egypt 22 alabeden mosque street sidi bishr qibly alexandria egypt appartment 10 6th floor



[protected][protected]



pharmacist



28/10/1980

i am from Azerbaijan.07.02.2010.-at this time i got a message.in this message your write that i won 350, 000.00 fund sterling.pleaseeeeeeeeee... help me.how i can get this money?please to explain.is it really?+[protected]-this is my number, &you know my e-mail to send my please!!!

Hi, my name is Anamarie and i am from South Africa..Today my boss received a sms from london vai his phone.This sms says that he has won a N97 phone plus 5000, 000, 00.it seems quite true andhis is really excited about this.What i dont understand is that, they want him to come to london for his prize or if cannot make it, they will send his cheque vai Royal mail at his cost...how do i advise him that this could be a scam...Please help.


THANK U,
Anamarie Penniston
South Africa

hai my name is gowthaman and my mobile number is[protected], i have received a message from td-demo, informing that my mobile number has been awarded 250, 000 GBP in Nokia Int'l Mobile Draw. and askin me to contact Dr.Maurice Baker via [protected]@gmail.com.
how can i receive my prize awarded by you. reply to my email address as soon as possible
Email:[protected]@gmail.com or contact through my mobile

hai my name is vinod and my mobile number is [protected], i have received a message from td-demo, informing that my mobile number has been awarded
500, 000 GBP in Nokia Int'l Mobile Draw. and askin me to contact Dr.Maurice Baker via [protected]@gmail.com.
how can i receive my prize awarded by you. reply to my email address as soon as possible
Email:vinod.[protected]@gmail.com or contact through my mobile

go tyo the consumer forum with the reciept of payment.

i bought nokia 5130 imei number.[protected] from raj communication, suraj complex, opp.ladies hosiptal, gonda.he had sold me a old product in the nokia box.i m very upset from that day ihad complained him many times but he said ihad sell u anew product.sir my problem is this my nokia handset having many scdratches and spots and the select button removes after a few use.sir i m a middile class family chaild and i have no other source to buy anew product again.he had taken 5820 rs. from me sir please help me...
thanking you,

pzz 5130 low battare

Sir
I HAVE PURCHASE A NOKIA E63 ITS HANGUP FREQUENTLY, & ALSO SOME TIMES CALL HANGUP.
Please give me the solution.

Regards
Ashish Gupta

sfsdfdsg

I think some gundas should be hired to break all the NOKIA customer care offices.. they are highly irresponsible.

I am begging the Consumer Complaint officials to take the stringent action on Nokia dealers & the company itself . Ask them to pay at least 10 Million USD in damage. At least this money can be utilized for a better purpose.

I strongly agree with you all... its ironic that nokia people cant come up with any solution the problem that almost every user is facing..

Its a shame to them.. They shudnt be charging this much if they cant deliver good products and customer service.

I am going to start aginst thr product.

same here. It hangs and goes dead. I think a crappy product. They should recall them. Ppl start doing bad publicity of this product so noone buys it. The nnokia will realize.

my nokia e63 has the same problem. plz dont buy nokia

Dnt Buy Any product of nokia. Even high range nokia mobile. I have used more then 4 nokia sets and all are having same probs.all are hang very frequently.plz dnt bye nokia.

All the nokia high range models are worst choice of the customers. they really bad, their models are useless.

NOKIA INDIA/6500 CLASSIC — HARASSMENT FROM NOKIA

I have bought a nokia 6500 classic handset on 02/06/08. Soon after i bought it, it started showing some problems on 01/01/2009 i had submitted my handset to nokia care at bathinda for repair. it is mentioned on their jobsheet that they have to deliver the handset to the customer but they failed to do so n they offered me my handset on 07/02/2009 but the condition of the handset was terrible, its body had cracks n the body of the handset was tempered, so i refused to take the hand set. Then they gave me back the handset on 17/02/2009 fitted with new body and the manager of hindtel communications(nokia care) verballyt promised me that if the handset occurs same kind of problem again then he will get the handset replaced. Now after a month the handset again started showing same kind of problem and when i contacted the nokia care they refused to replace the handset and told me that we will repair it and will try to deliver your handset back after 15 days, they are not ready to replace it even it is in warranty and how can i leave my handset with them for a m onth after using it just for a month.

OH COMEON,
Whats new in this NOKIA is doing this from last 5 years
the are selling crap in the market
nokia is selling inferior quality product in the market
and service centres are pathetic
they are basically franchisee with all selected theifs of the town as their franchisee
Nokia adopt this practice (fraud) through out india.

Dear Sir,

i have nokia mobile 5610 and i want the connector of nokia 5610.
it is avaible in ahmedabad or not.
plz reply me.

Sir,
This is to inform you that, i had bought Nokia 3120 classic handset along with 1 g.b memory card (imei no. [protected]) from NU-YORK Teleworld[R.N Mukherjee Road] On 18/09/2008.Now whenever i open the memory card, it is showing question mark sign.I had given the handset at Nokia Care[Princep St.].They updated the software but the problem was still there.When I again went they said they will check the hardware and asked me to come after 2 days.Now after 7 days they are now telling it's not in our hand, the handset has to be sent to Delhi.I was so much harassed that i took my handset back and i never wish to go back to that outlet.Even their behavior is not good.

So is this the price one has to pay after buying nokia's handset?

I hope you'll look into this matter
Thanking You,
Lokesh Kankaria
[protected]

3120-c1 — poor fitting of body

i give my handset to nokia care bhuj-kutch( Ideak Computer Center- ASC- 549_504867) for software update and they fully opend my handset then they didn't fit as company fitting i didn't reciving the my handset and go with court "grahak surekhsa" becouse the cheting with my hand set

Sir,
I have been using a N-95 Nokia hand set for the last two years.The fascia of the set has been damaged heavily. I want to change the fascia of the set and thus I have gone to the Nokia care centre several times for the last six months at the sector - V of the salt lake city. Kolkata, and each time they failed to provide me the fascia and told me that they have ordered the same but they are not getting it from the company. How much time it may require to have a fascia after placing order to the company ? I want to purchase it, but you are unable to provide me. Even by paying the right amount you may not get the parts of a mobile phone of Nokia made.What a amazing situation it is ?
Thanks and regards.
Gautam Ghosh

16.12.2009
Agarpara

The Executive in Charge
Customer Care Operation

Dear Sir:
First I apologise for killing your valuable time to draw your attention to the negligence of KBD Telelinks Pvt Ltd, an organisation at Madhyamgram, North 24 Parganas, West Bengal, making business by the name of your esteemed organisation, 'Nokia Care'.
I suddenly found my Nokia phone, model no. 2630, is out of order on 15.09.2009 and I brought the phone to the nearby Nokia Care, the name as I mentioned above. As by that date I used that set for two consecutive years and I did not want to spend much on that I asked the person concerned about the repair cost. I was firmly assured that only changing the LCD will solve the problem and the cost will be not more than Rs.1050.After replacing the LCD with a new one I surprisingly found my phone still in the same operational status what brought me to that Nokia Care just on the next day. The same person dealing with the customer at the said outlet told me that the problem is with the key alignment that can only be made good by their engineer. This time he informed me that would have to spend Rs. 450 more to get that phone repaired and as the phone will be perfectly all right he will inform me to my contact number.
After waiting two long months for his call I have had a telephonic conversation with that outlet today. Now that gentleman is telling me that phone is beyond repair. I am sorry not to accept this harassment and the monitory loss of Rs.1050 for replacing the LCD.
Hope that you will take appropriate action through your customer service structure and communicate me. The sooner you do the said is better. Information that you may require in this regard are as under:
Name and address of the Nokia Care- KBD TELELINKS PVT LTD
Address-Jessore Road, P.O. Udayrajpur, Madhyamgram, 24 Parganas (N), Kol-129
Invoice no. - 585
Date of invoice- 05.10.2009.
Thanking you in anticipation.
Regards:
Partha Ray.

nokia care kolkata is not providing good services

Sir
I had nokia3110c purchased on 3/06/2009 which gives on off problem.I had gone to nokia care 4 to 5 times but for a month mobile runs nicely and after that same problem starts.My EMEI NBR-[protected].I am facing lot of problems due to this.kindly say what to do?As my phone is under warranty period.
fFor this I will be thankful to you.

Thanking you

richa agarwal
[protected]@yahoo.com

Sir,
I have a Nokia N72 phone IMEI No: [protected] and I am using the handset from 2008. Very recently I started facing a problem with the handset. The problem is that the handset is getting handed and sometimes switches of automatically. I had visited your Nokia Care at Ekdalia Road, Kolkata - 700019 on 09.05.2011. I was informed that the Software needs to be upgraded. After upgradation they returned the handset to me on the same day but I started facing the same problem. Thereafter I visited your Nokia Care atleast four times and they told me that they have upgraded the software but as of date I am facing the same problem.
I request you to kindly look into the matter since I am a professional person and with this faulty phone I am facing a lot of problem and everyday and kindly see that I don't have to spend one to one and half hour at your Nokia Care for the poroblem instead of doing my professional work.
Rudranil Mitra
[protected]@yahoo.com

Dear sir,
This is to inform you that, I have purchased a Nokia X2-01 handset(colour red, IMEI [protected]). Now i m facing some problems. So i call Nokia Customer Care service and Contact Number for help in India at BALLYGANGE RAILWAY STATION(KOLKATA) in this number([protected]) at 15 July 2011. A Bad man received the call. When i m telling him about my Problem, he just tell me THROUGH YOUR PHONE IN THE 'WATER'. What kind of Manners is it? What kind of persion Nokia have? IS IT NOKIA? Where are going Nokia's CULTURE?
Hope that you will take appropriate Action through your customer service structure and communicate me. Plz take a Strict Action Against the 3rd Class man.

Monoj Chowdhury
chowdhury.[protected]@gmail.com

Nokia Care Kolkata — Bad service of Nokia Care Kolkata

Sir,

This is to inform you that, I have purchased a Nokia C3-00 S.Grey handset (Color Navy Blue & Black, IMEI No. [protected]) from Cellular Shoppe Kolkata on November'2010. Now the fascia of the handset was broken. I have gone to the Nokia Care Center, C.R. Avenue Branch and also Nokia Care Center Salt Lake Sector-5 Branch several times but they have told that the fascia is not available and they wants minimum 15 days time, now it's all most 3 months passed but still the situation is same.

I would therefore request you to please look into this matter and suggest me the viable option.

Thanking you.

Yours faithfully,
Ashis Roy
[protected]@yahoo.co.in
[protected]

IMEI no of my Set is [protected], according to my purchase bill the set is within warranty. I visited 4 Nokia Care's. without result. Then mailed to Nokia Care with scanned copy of my purchase bill. The Care Specialist uses to send me mails with a service request no. and reminds me in every two weeks that their backend team is working on it SOON they will contact me. But the SOON never comes. Now it is more than two months has elapsed. God knows when the soon will come.

And now see earlier what Nokia care in Kolkata said :

Nokia Care ( C R Avenue ) : Since your set not purchased from my [ Centre Managers ] area I can' accept your set.

Nokia Care ( 10 Lenin St. Dharmatalla ) We applied for approval but till now we havent received any job sheet [ I am visiting this shop every week for more than a month ]

Nokia Care ( Dalhousie ) We dont have the right equipment, go to 10 lenin st.

Nokia Care ( Baranagar ) We are short of spares.

Now I feel that instead running after Nokia Care had I given the set to Local technician I would have saved atleast Rs. 500 in conveyance.

Swarup Barua
swarup.[protected]@gmail.com

i shafat ahmed from kolkata i had purchased nokia lumia 820 10 before .now there was mentioning sim error when i was visited service center they were asking for charge Rs 2200 and told ur warranty will be rejected because of damage but there was no physical damage and in airtel sim is working 100 % fine.problem was in box packed phone.in seal packed this problem is there but i have not checked on first day in docomo & aircel sim.and there was no physical damaged.
EMEI - [protected]
job sheet no[protected]/130713/5
problem - sim in error
model nokia lumia 820
email Id - [protected]@yahoo.co.in

Nokia 3120 — no incoming

my cellphone having a connection of BSNL Prepaid Service bearing No [protected]. On 21 December 2007 I have recharged it with a Rs. 300 recharge Voucher. instatntly it started ready for outgoing calls but no incoming calls are coming for last two days.
i have called the customer care at [protected] today at 2:10Pm and again at 6:25 where only i have got a token no 2304329 and no confirmation for any remedy.
I have asked the operator named SUKRITI about the approximate time from when the service of income would be resumed but he behaved so roughly and told me that customer care does not cares about my requirements and only my service will be resumed after all other customers are satisfied.

Now what should I do ???

NOKIA 5300 Xpressmusic — Battery backup- repeated job

I had submitted my Nokia 5300 Xpressmisic bearing the IMEI No.[protected], Battery S.No.[protected] O236 H20491563. to the Nokia care centre at Malakpet Hyderabad-36. on 24th Dec'2007 for the repeated job.While giving the phone the Nokia care technical person told that it has to be send to Chennai office and it will take the period of 20 days for rectifying this problem. But When I checked through job sheet care on 02 Jan'2008 it was shown that the mobile phone Closed- Repaired. ASC Name Global Cell world .
I had enquired several times to the Malakpet Nokia care They asked to Contact the Punjagutta Nokia care office,because it had send to Punjagutta- Hyderabad only not to the Chennai head office(what was promised to me). Then I also contacted the Punjagutta Office several times they were not responding/attending my phone calls.
In this I deeply regret to you stating that I NEED COD NUMBER ONLY TO REPLACE THE PHONE WHERE I HAD PURCHASED.
Further I need take necessary action regarding to this issues.Kindly co-operate with me.
Note: The Mobile phone was purchased from THE MOBILE STORE
INVOICE NO.AP/01139/00001/3477 Dt:21.07.2007
First time for the repaire work done on 30.07.2007 (Malakpet-Hyd)
Second time it has send to the Head office Chennai to rectify the same problem (it tok 20 days)
Third time- Malakpet Hyd
Forth time- Dec24th 2007.
Thanking you and looking of Possitive result from your end.
Yours faithfully
RG Ram babu
HNo.[protected]/3Race Course Road
Old Malakpet.
Hyderabad 500 036
[protected]

Nokia 5300 — Handset malfunction

I have been old Nokia user, However with regret i would like to bring to your notice that this handphone 5300, which i purchased on 30-Mar-08, has been malfunctioning within one week of purchase(NO TONES/SOUND FROM THE SPEAKERS).This handset has been inspected by Nokia care Gurgaon Sec 14, on the 21-Apr-08, The incharge authority carried out repairs and assured me there will be no problems in the future. He also assured me that should there be any re-occurence of the problems, the handset will be replaced.
I have been out of town and travelling for the last 15 days and have faced the similar problem, causing me a lot of trouble and inconvinience.Today i have again deposited the handset with NOKIA CARE Gurgaon.
Due to the above mentioned problems i wish to replace this model in which i have lost complete faith.
I sincerely hope that i get an immediate response from your end.
Sincerely,
Capt Jayant Singh.

5310 nokia xpress music — memory card not working

my memory card not working from the date of purchase of mobile. i bought my mobile on the way back from mumbai . so, i dnt get time to properly check it .on returning to faridabad i found its not working and i immediately went to nokia care faridabad sec 15 branch. its been a period of 20 days thant i have not got any response from them . i am very annoyed with them. my job sheet no. is[protected]/080520/25. dated 20 may 2008 time 13:52.my mobile no. entered in job sheet is also wrong.
if this problem is solved i will be very thank full to u.i am waiting for an reply.

aman
[protected]
faridabad

n91 8gb black colour — replacement of my n91-8gb

To, the senior manager(custmer care),
sir, i have purchase nokia n 918gb imei no.[protected] on 2292007 from multi servise center shop no.7 coffee house campus 15 mg marg civil lines allahabad.on 2358 for 2nd time my set for problem of music player not supporting & file currept was given to nokia care center narain auto mobile allahabad.on 1078 the set was given back to me but the problem was not solve.the nokia care center has taken back my mobile set with new service job sheet no.29826(considering it as third time complaint) i am fadeup with your mobile set and your custumer service.so kindly replace my set, otherwise i have no other option, but only appeal in cosumer foram.
so please kindly do the above mention thing .
thanking you
your unsatisfied custmer
pramod kumar tiwari
[protected]

Nokia, 5300 xpressmusic — not working

I bought one mobile 2 months ago its now not working .4 times i given to the nokia care centre. But no use. I need my momey bak with compensation or new mobile.

Nokia — Non replacement of malfunctioning mobile

Dear Sir,
I purchased Nokia N 73 music edition mobile in April 08. It has a warranty period of one year. In September the phone became dead phone. So I given the mobile to Bikaner local noki care center M/s Aditya Enterprises on 9th September 2008 Now on this day i.e.[protected] a time period of almost two and half month has elapsed but no replaced mobile has been given to me.
Rajesh singodia
Bikaner
Mobile No. [protected],[protected], [protected]

hi my name is sravan. i have given my nokia 5300 music xpress at malakpet nokia care they send it to chennai for the third time.. again after receiving my mobile after repair. with in 1 week the same problem is repeating.

Nokia 3120 — Replacement of nokia 3120

Dear sir,
I had already made complaint in the last week of November regarding replacement of nokia 3120 set which was pruchased on 30.10.07 nothing has been heard from the company till date, Kindly confirm whether company is going for its replacement or repair or not. In case no respone to my compalint is received within weeks time I have not option to move district consumer court at the cost and risk of the company. This complaint may be treated as notice.
Thanking you.
Yours sincerely.

Ashok Kumar,
HNO.11/5 Bhawani Nagar,
Talab Tillo, Jammu-18002

Nokia 5310 XpressMusic — can't repair my even after submitting it for 11 times in 9 months

i have submitted my mobile 11 times to the nokia customer care, but after that also they couldnt repair it.
they are continuously sendind it to the head office but no response.
today i was fed up after giving my cell 11th time and listening from them that they cant take it because there was a scratch somewhere inside the cell.
i was frustrated listening it from them that i might have opened it or may have given to some other repair centres due to which the scratch came.
i couldnt understand, they have opened the cell 11 times and it might be there fault not mine but still refusing to take the blame on themselves.

please look into this matter as soon as possible.
and never ever buy a nokia cell phone.

I agree that nokia 3120 is being noticed lot of defects, company should replace the set immediately or repair it properly one of my relative had got display problem and nokia care centre informed that LCD repair is not under warrant and it will cost rs.2500 for repair. what is under warranty company should speficially infrom to customer by the dealer of nokia at the time of purchase

Nokia — Replacement of Nokia 3120 set Colour Black Battery Replacement.

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 3120 set Colour Black Battery Replacement.

We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The battery of set is banded, when cell on vibrate mode, the lost its connection. The mobile restarts automatically due to battery.. Then after it restarts. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set or battery at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For Jayesh Chauhan.

NOKIA 3600 slide — Absence of Supporting accessories for Feature Claimed

I puchased Nokia 3600 slide phone after being convinced that the said phone had a TV out feature and althogh cable is not provided for the same, it is readily availablein market/Nokia dealers. Now after purchase, when I cantacted Nokia dealers/customer care for the acessories(Cable), i am being told it is yet to be launched in India.
On the part of Noika complain redressal they say that your issue has been forwarded to the concerned dept. I do not take this as an acceptable reply. Please help me sort out the issue.

Regards'

NOKIA N5310 — Repeated problems, still not working

Purchased from M/s Ganpati Mobile, Shop No. G-17-18, Shri Ram Tower, Ashok Marg, Lucknow
Cash Memo No. CCM 23072 dated 31.05.2008
Purchaser: M/s RITES Ltd., Lucknow
Model No. NOKIA N5310
IMEI No. [protected]

Complained and repaired many times:
Job sheet no.[protected]/0800709 dated 09.07.2008
Job sheet no.[protected]/0800916/20 dated 16.09.2008

Required: replacement of handset


BC SRIVASTAVA
[protected]
[protected]

NOKIA 5800 MODEL — Cannot receive or send messages nor can add new contacts to contact list

We brought NOKIA 5800 two weeks back from vijay sales thane outlet & also have registered complaint with nokia service center (prudent electronic thane ) till today nothing has been rectified as it our business phone & we are stuck with, please get it replaced immediately.

Nokia — Tele Not Received duly repaired

Dear Sir,

Kindly refer to job sheet No[protected]/090427/52.
I had given my tele for repair as per details attached. It has been more than 20 days that i have not received my mobile phone duly repaired. I shall be grateful if you could kindly look into the matter & expedite.
Regards
Col Sunil Kumar
[protected]

Nokia — N79 scrapped without New one being provided

I am highly irritated by Nokia. I have given my newly brought N79 because of its frequently restarting problem to Nokia service centre at Pheonix mill's, lower parel, Mumbai. My job number is MUM0694153. After 15 day now they say that my new phone cannot be repaired and will go for scrap. I will not take wasting of my hard earned money like this. They say I will get replacement, but it will not be a new handset. This is & not excepted by me. I request nokia to answer my this e-mail on priority and take further step necessary in keeping good faith in customer. Orelse, it will be more worse for me to take it ahead with Media and court if I do not get a new handset for this scrap piece which i brought. Awaiting your valuable reply on this front. And escalate this matter to whom ever you want, before I escalate it further to Media and take further actions. Nokia was my best brand untill i had this worst experience with you guys. Nokia is really cheap.

Note: If anybody can help in getting me a new Nokia, please reply me on my e-mail.
Regards,
Saif
[protected]@live.com

NOKIA MOBILE SET-5300 — NO VALUE OF MONEY OF NOKIA PRODUCT

NO VALUE OF MONEY OF NOKIA PRODUCT

I have purchased product Nokia- 5300 Xpress Music Mobile phone on dt.20/11/2007, BILLno.MH/01144/00001/7081
from Mobile store (IMEI -[protected]), Essar Telecom Retail Ltd.shop no.6, chembur fair lawn CHSL, , V.N. Purav marg, near Barista, CHEMBUR.MUMBAI

It got developed problem in camera function on dt.[protected]within Less than one year
i.e under warantee period)
showing camera on standby -operation failed, Mobile set was given for repair to Nokia centre FONE PLANET .CHEMBUR, MUMBAI-71 on 27-10-08.

The set was received back from nokia centre on dt. 31-10-08 .
But developed the same problem i.e camera on stand by operation failed..
Again given on[protected] and received back on[protected] from nokia centre .But this time informed by centre that camera is not repairable. And you can use this mobile set without camera function.
I Helplessly received the mobile set manufactured and serviced by world leader.

After approx 3 months suddenly mobile camera start functioning but mobile is getting heating up.
This time submitted the mobile set to service centre on dt 7th April2009 and received back the set after 4 days that this is not repairable and heating of mobile set will continue.

Why I am passing on this information to NOKIA INDIA company by spending my precious time and energy is that I have not been explained by service centre why this problem is developed in less than one year of this reputed product of nokia even not being misused or wrongly handled by me.

I wish Nokia India will help me to understand why purchasing a reputed nokia product i.e. mobile set Nokia -5300 and not getting the value of money .
pl take this feed back from a unhappy customer who has not got the value of money of his nokia product which become faulty within less than one year of warantee period and nokia centre returned the set to him by given in writing that set is beyond repair.
regards.

RKSHARMA
SCIENTIFIC OFFICER /H
9-A. UDAYAGIRI, ANUSHAKTINAGAR.
MUMBAI-94
MOB-[protected]

i lost my nokia 2626 mobile with
imei [protected]. how to block my phone? i have very imp data in phone memory.

Nokia 5800 Xpressmusic — got a damaged piece but noted it only after 2 days

Hi
I brought this mobile from mobile store in chennai nelson manickam road on 7th august 2009, mobile panel is not intact and hence I can see the display light from the small gap, The problem is that because of this reason the incoming speaker is vibrating and i went to nokia customer care and they said they will take about 10 to 15 days ! but will not gurantee about the replacement ! Imagine guys brand new mobile 2 days old and giving it to the nokia care for 15 days ! I would like to know what can i do to get the handset replacement or can I sue them legally .

Thank you

To
The Senior Manager,
Nokia India (Customer care)

Dear sir,
I M.N.Murthy resident of Hyderabad regularly using your Nokia cellphones since 2000. Resently I have purchased one Nokia mobile model 5130 xpress music IMEI: [protected] from hyderabd nokia dealer planet m on 15th of May 2009. After one week it started giving problem continueously till date. The nature of problem is it is S/off automatically and blinking while charging and hanging.we have approched Nokia care centre for nearly 5 times which is situated at ECIL Hyderabad.Intially they have loaded the software for two times locally and later stages they have sent the cellphone to Chennai and Banglore for necessary repair. After receiving the set from chennai the problem which I have mentioned is still persists.Everytime they are taking nearly 12 to 15 days for returning the piece. I am very sorry to say that the service provided by your company is unsatisfactory. So I requesst you to replace my cellphone with new piece at your earliest.

Thanking you,

M.N.Murthy, Plot No 68, S.R.No 252 Seetharam Nagar, Safilguda, Hyderabad-500056
Cell No [protected]

Dear sir,

i have purcahsed nokia 5130 series cell on 11/8/2009.at that time i am facing problem of web came when i am going for capture the snapshot its showing small coloful dots on lcd (...)so i am now in very truble so, plzz kindly replay me as early as possible

Nokia 5130c-2 W. Silver — Stolen Nokia Mobile Model 5130c

Dear Sir,
I lost my mobile phone in Kalyan Station (Dist: Thane) around 8.00 p.m. on Dt. 21/08/2009 at Mumbai, & my phone number is [protected]. My phone model is Nokia 5130c and Mobile IMEI No: [protected]. Please take immediate action about this.
My Address and contact no is given below :
T. D.Ratna Pandian
B 6/8, Onyx, Godrej hill,
Kalyan (W) Thane Dist.
Maharashtra
Contact No : [protected]
E.Mail : [protected]@yahoo.com

Dear Sir,

I had buyed one nokia 5130-2c phone recently it works well but when connected to pc gives problem.It works in data transfer mode but when connected in pc suite mode it shows phone disconnected via usb also I had downloaded pc suite from internet.Also when connected to via usb it shows message "cannot connec to host".Pls guide me through this problem as I need to use internet through phone as I live in a remote location where no internet is available.

Thanking You
Dharmesh Maske

Sir iam stay in Karad Dist :satara
I have found that nokia care karad office staf is very lazy to work
they are not speaking well to customer
i hope that you are understading them



thank you

Sir,
It is submitted that I have a nokia mobile (NOKIA 1650 Serial No: [protected]) under warrantee covered. This mobile was repaired at Nokia Care, Jaipur on dt.[protected] for the prblem "no charging" under waranttee. The same problem "no charging" is rised on dt.[protected]. This mobile is checked by Nokia Care at Chandigarh (Nokia Care, SCO 2901-02, Near Piccadily Chowk, Sector 22-C, Chandigarh) and informed that mobile is tempered insidely and can not be covered under waranttee & return back without repair.

It is requested that kindly examine the matter and necessary direction may be passed to Nokia Care at Chandigarh (Nokia Care, SCO 2901-02, Near Piccadily Chowk, Sector 22-C, Chandigarh) for repair mobile phone under warrantee.

Your,

Rajendra Singhal
[protected]

Dear Sir,
m going to talk that i have problem in videostreaming in my nokia5300 model due 2 wrong proxy address or may be due to wrong port number.so i[censored]'ll kindly help me for my problem as soon as possible, then i'll b satisfied...
thanking you...

Uday Tripathy,
cuttack, Orissa, India

The Senior Manager,
Nokia India (Customer care) the nokia 5310 xpress music

Dear sir

I am Sathish Kumar.K from Sony india (p) ltd Chennai i have purchased a Nokia 5310 in the month of December, 2008 and the handset is still covered under warranty.

Job sheet[protected]/090908/106
Last[protected] my phone 6 dot’s is showing in display panel i am going to near by nokia care.
Services engineer Mr. John arun Nokia care Royaettah Chennai-600 014 ( Rocky agencies) told me
2 days after you collect mobile phone .
[protected] today call to nokia care Miss . Kala said your mobile phone display issue i sent it head office in delhi after 10 day you collect please try to immediately give to me sir .
Regards
Sathish Kumar.K
Sony india (p) Ltd Chennai

The Senior Manager,
Nokia India (Customer care) the nokia 5310 xpress music

Dear sir

I am Sathish Kumar.K from Sony india (p) ltd Chennai i have purchased a Nokia 5310 in the month of December, 2008 and the handset is still covered under warranty.

Job sheet[protected]/090908/106
Last[protected] my phone 6 dot’s is showing in display panel i am going to near by nokia care.
Services engineer Mr. John arun Nokia care Royaettah Chennai-600 014 ( Rocky agencies) told me
2 days after you collect mobile phone .
[protected] today call to nokia care Miss . Kala said your mobile phone display issue i sent it head office in delhi after 10 day you collect please try to immediately give to me sir .
Regards
Sathish Kumar.K
Sony india (p) Ltd Chennai
91-[protected]
91-[protected]

NOKIA 5130C-2 EXPRESS MUSIC W.SILVER — MOBILE THEFT

I missed my mobile today morning(18.09.2009) while travelling in train from chengalpet to chromepet. I noticed that i missed my mobile onle after i got down from the train. I called from my friends mobile but it was switched off.My mobile IMEI NO:[protected] , nokia 5130c-2 w.silver. My mobile number is [protected](AIRCEL POSTPAID).

Dear Mr sanjeev sharma
MD, Nokia care India

This in continuation to the mail send to customer care on 21.08.2009 regarding the problem facing with nokia 5800 Xpress Music. The mobile was given earlier two time in last two month for service to TELECONNECT, 47 JANPATH, ASHOK NAGAR, BHUBANESWAR-751009 and also it was submitted 3rd time on 5th August, 2009 the problem display flickers, Automatic switchoff, On. The nokia care Bhubaneswar inturns send second time to Delhi Nokia care for repair as briefed to me by the nokia care officials. The last job sheet no was[protected]/090805/71. The Place of purchased of the set was from Delhi just six month back. Previous job sheet number not remember as I thought the set had been made serviceable and it functional status would be normal so the job seet was taken back by the same Nokia care service centre. The set was handover to me on 28th August and advice me by the Nokia care manager to use with out memory card for one week . In this one week I have observed that after switched off at night the mobile start flush or display automatically and at morning I found entire battery drains out. I am fully disturbed by the present status of the phone and completely lost the faith on NOKIA set. After spending so much of money why customer should sufer, would you please explain me?. Now I have no faith with Nokia care centre .Again I submitted the mobile set fourth time with the request of contact centre Nokia India as per e-mail to the Nokia care centre bhubaneswar on 5th september . The mobile again comming with repair only. Inspite of my request they did not replaced my set. Since last four month the mobile set is with nokia care in different time for repair. hence I sincerely request you to replace the set when it is not reparable and under warrenty so that I can come out from this continuous truma. Now I feel I am simply harrassed by Nokia care. Neither they are replacing set nor they are informing me that the set can not be repair .

Regds.

Avijit dev
Manager
Airport Terminal operations
Bhubaneswar.

Tel No (Mob ):- [protected]

The Senior Manager,
Nokia India (Customer care) the nokia 5130 xpress music

Respected sir, i hv purchase nokia mobile nokia phone 5130 from tripathi telecom center, shivalik nagar HARIDWAR. Battery backup was only 12 hours approx. i hv purchase mobile on 21st sep 09.
i hv gone show room, but no proper response found. batch no of mobile [protected]. pl give me response as soon as possible.

thx
sarvesh asthana.

To

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 5310 Express Music set Colour Black Batch no. [protected] Job Sheet No.[protected]/090930/16 Dated. 30/Sep/2009

We are shocked to bring to your knowledge that we have purchased Last Year the above-noted set which is infested with certain technical problems. Then after removing and reputing it, The phone also hangs & Black Screen . Last Four Time Repair Nokia Care Sector.8 Panchkula . Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For
Mukesh Narang
# 860 Sector.16
Panchkula . Haryana
Mob.[protected], [protected]

To

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 7210 Set Colour Black IMEI No.[protected] Service Job Sheet No[protected]/090818/11 Datede. 18/August/2009

We are shocked to bring to your knowledge that we have purchased Nokia 7210 on deate[protected] the above-noted set which is infested with certain technical problems. Then after removing and reputing it, The phone Does not switch on & phone is show charging heat this job Sheet no. of M/S Seven Mobile SCF 66, Sec-7 Panchkula Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,
Yours faithfully,

For
Naresh Narang
# 860 Sector.16
Panchkula . Haryana
Mob.[protected]

5310 xpressMusic — hang, low battery backup, poor service of Nokia care center

I had purchased a mobile model 5310 IMEI NO. [protected] VIDE INVOICE NO. 992 from Mobile Pont Vasundhara,Gahziabad on dated 26/02/2009 . After purchasing the set i am facing problem of low battery backup suddenly in September my set became hang and key pad was not worked. I go to your service center at Vaishali Ghaziabad to remove the problem i faced. the incharge say that they found liquid in set and charged Rs. 950/ vide order No. 219 dated 18/09/2009. i again visit for same problem on dated 23/09/2009 but problem was not shorted out by your service center.
Hence i understand that either set is not properly made or service center not fulfill his duty.

Request you to change my set or remove the problem at the earliest. Because i am a very old customer of Nokia and belive in Nokia Brand.

Rgds
NK Agarwal
[protected]

Hi

I have Nokia 5310 mobile as I put it in USB the phone get off and did not start & heating from the bottom side, can you advise about this problem.

Thanks in advance

Dear sir,
I have purchased NOKIA 3120 model in month of June 2009, from the date of purchase, sample was having problem of mike that opposite party was not clear to my voice ( unable to hear me), but with 6 month it became jaint issue for me to convey my message to other party.I have registered my complaint in Nokia care centre at Jalgaon (Maharashtra, India), but i got negative response from them so please get the sample for analysis of problem took place in my handset.I am Waiting for your response.

Regards
Sanjay Patole

Nokia 5800 — malfunctioning of set

is it r mistake if we buy your product? nokia 5800 is giving me troubles.it is not working properly. its touchscreen feature is malfunctioning.i press a button..nd rather then that some other button is pressed. i have complained for it earlier but their staff is making me annoyed by wastin my time by calling me again and again. replace my phone or i have to take legal action

Dear Sir,
I m from Mumbai. I Can't found Nokia 5800 (Blue or Black) anywhere in Maharashtra or Gujarat.

Dear Sir,

I had purchased a Nokia 6275 CDMA in May 08'. Recently while talking, the phone displayed low battery & shut down. While I put in on charge, and tried to start the phone, it simply did not respond and displayed error message " Contact Service". I checked the battery on a different phone, it was working fine. So I decided to take it to Nokia Care in Pune in Sankarshet Road. Having taken the token & waiting for 2 hours, finally they attended me. They checked the phone, and said that they cannot take the phone as the problem can only be fixed at a different Nokia Care Centre which is located at Shivajinagar, so I took it to Shivajinagar. After spending 2 hours again at Shivajinagar, I was informed that they cannot fix the problem & simply refused to help me or guide me.

I have been using nokia phones for last 11 years, and I get a very sad feeling having experienced this:

- Nokia Care simply does not Care
- Nokia Care technical support does not have the expertise
- Nokia Care is very insensitive to customer
- Think Twice before buying a Nokia product

As a customer I demand a solution.

Looking forward for your reply.

Warm Regards

Pranjal Kashyap
Reliance Communications Limited

To
The NOKIA Mobile MD/MANAGER;
Dear sir;
im sharathkrishna from bangalore i purchased a mobile 5130c-2 in the month of march
it gives me a lot of problem it just switchoff automatically all the software is gone so my cam and my mobile gives lots of problem so kindly replace my mobile or else i may put the case against the nokia company.. because im fedup of this mobile so kindly i request u to replace my mobile this is my
MOBILE MODEL: 5130C-2
CODE:0578246
IMEI:359329/02/464708/3





THANK YOU

YOUR FAITHFULLY

R.SHARATHKRISHNA
#15, RATHAN SINGH ROAD FRASER TOWN
BANGALORE-560005
MOB- [protected]

Dear Sir,
this is masood frm Anantapur ( AP) my Nokia Model hand set 6300, has been lost at Clock tower Near Birla Sun Life Insurance co. ltd, Anantapur, ON 31.10.09 between 7:00pm to 7:35pm. my mobile no.is [protected], and
IMEI No. is [protected],
Battery no.[protected]P
181B21542793
If any communication regarding this wants to talk then immediately 24*7 contact on [protected], Office no.[protected].Kindly as soon as possible take strict action.
Thanking You
P Masood Vali.
Anantapur ( AP)

Mobile phone charghing the set heating the phone and charge the time longer hours in the display

Respected sir,

I have purchased NOKIA - 5310 on dated 26-11-09 from SURENDRANAGAR (JAGDAMBA MOBILE MAIN NOKIA DEALER)..On same day I found problem in camera..in images there are so many pixels(Dots) are high light in image..Within a 24 hours i returned it, then also they are considering as replecement and not giving me new mobile on same day..

Kindly hope your positive reply..

Respected sir,

I have purchased NOKIA - 5130 on dated 26-11-09 from SURENDRANAGAR (JAGDAMBA MOBILE MAIN NOKIA DEALER)..On same day I found problem in camera..in images there are so many pixels(Dots) are high light in image..Within a 24 hours i returned it, then also they are considering as replecement and not giving me new mobile on same day..

Kindly hope your positive reply..

nokia 5310 handset — non repair/repair and loss of original set by customer care centre

COMPLAINT
I purchased nokia 5310 on 14.5.2009 . It developed technical snags. I handed over the set to nokia care centre in sector 7 Panchkula(Haryana) on 10.11.2009.
-I visited the centre 4 times, but every time I was shown a different old set of a different colour( Mine is black one). Finally I was asked to come on 4.12.2009, but same story was there. Person concerned( Mr. Vikas) offered me a grey coloured old set saying that the company has replaced it. I refused to accept the set, since the company never replaces the set with old and open set. I also talked to the managing partner , Mr. Hitender Molekhee and requested him to either arrange to give me back my mobile set duly repaired, or to get the same replaced, if the same was not repairable, since the same was within warranty.
-It is very sad that Nokia care centres are giving a very bad name to the reputation of NOKIA and after sales service is becoming a big ZERO
Should I expect that the company will take some early action, in the name of its own reputation
Ankush
Chandigarh
[protected]

Tampering of My mobile by your Nokia Care Service Center.
To, Date: - 11/08/09
Customer Care Manager,
Nokia Mobiles, India.


Sub: - Tampering of My mobile by your Nokia Care Service Center.


Dear Sir,

My Name isMithilesh kumar jha,
I have Nokia 5310mobile since last8 month.
IMEI No. [protected]


Before some days while low betray and switch of.
It was not switching on, hence I have given my mobile for repair at your Nokia Care Service Center on 03/11/2009 at Mahavir Electronics,
Sector 23, Nerul (e),
Navi Mumbai,
ASC Code – 640_504867
Contact number –[protected]

He has returned my mobile on 06/11/2009 by saying it cannot be repaired.

If you want to repair it we have to send it to company HO – Noida.
I saying OK. but He has returned my mobile on 11/12/2009 by saying it cannot be repaired in H-O Noida .

This total experience is forcing me to think like why I have given my mobile to Nokia Care, instead of it I could have given it to local service center?

So pls let me know will Nokia Company look into the matter & take action against the dealer & solve my problem?

So pls revert back what will be your +ve action in this matter?



Regards,
Mithilesh Jha
[protected]
[protected]

To
The customer care head,
Nokia mobiles.
Sir,

I bought a 5310 Nokia mobile recently. Unfortunately I dropped it into water, it is not working now.
I met the near customer care, he said that the board was dead so it won't work.
Is there any chance to get it back into original state of working. Please reply me fast and I am looking for your answer.
Yours faithfully,
D. Durga rao.

5310 xpressMusic — change and not return the parts

i have purchase a nokia handset on 22nd october.on 14 jan there is a problem in its outgoing audio,and regarding that i have approached in 'Nokia care center' in Bhiwani,Hansi gate in haryana and they said plz collect nxt day i.e. on 15 jan.i have collected my handset in that the switch off-on was exchanged with another same model said than i ask for that than they replaced it and said it has some major problem so we have to send it in our main branch so u have to deposit it .but i have collected it frm them to store my data in another handset but when i switched it on the memory card of my cell is missing and i continously teying their contact no-[protected] but it was nt picked up then i sent smeone their to pickup then they said we have nt received any memory card and i requested that i can show u the pics of that then the executive said"mein shadi shuda huin toh mein teri photo ka lya karunga,itni badi chiz tu hain nahi hai aur kharid lo,i said kharid toh legenge but woh bhi mera hi tha"and he didn't bother even my complaint and said "hum kuch nahi kar sakte hai"
so i have requested u to plz check it out because they are expoliting the customers because this is the only one nokia care dealer.plz do the needful asap

The colour of the 4-way navigation button in Nokia 5130 is fading away. Kindly let me know if there is any replacement panel available? Thanks.

To
The Senior Manager,
Nokia India (Customer care)

Dear sir,
I Mr.Hemant Bhatt resident of Mumbai regularly using your Nokia cellphones since 2007. Recently I have purchased Nokia Model 5130c-2W Silver xpress music IMEI: [protected] from Relation Electronics, Ghatkopar(W), Mumbai-86 on[protected]. After one week it started giving problem till date. The nature of problem is Mobile is very slow compareable to same model, hangingnd the most Camera after clicking Photo it takes 20 to 30 to save that pics very very slow I have approched Nokia care centre for nearly 3 times which is situated In Mumbai Aditya Telecom Ghatkopar (W) 86.Intially they have loaded the software for two times locally and later they says its not repairable you have to be with it . After receiving the set from Nokia Care the problem which I have mentioned is still persists.I am very sorry to say that the service provided by your company is unsatisfactory. So I requesst you to replace my cellphone with new piece at your earliest.

Thanking you,

Mr.Hemanth Bhatt
473, Himalayeshwer Compound, Govind Nagar, Asalpha, Ghatkopar(W), Mumbai-400084

Dear Sir/madam.

I have purchased Nokia handset 5130 C RED as on 05/sep/2009 from Univer cell Mangalore. I lost this handset as on 18.02.2010. the set IMEI: number is [protected]. I have given complaint to ullal police station, Mangalore.I request yoiu to kindly accept my complaint and take the neccessary action for the sam and oblige.

Thanking you

Chandrashekhar D

5310c-Music express — auto off and hanging

Respected sir,
iam Mr.M.dillibabu had purchased the nokia music express 5310 c in the mobile store perambur show room on 28/09/09 with pleasure,but unfortunately the day when i bought for three weeks only it worked properly,after the third week it satrted showing me trouble.so i given the mobile to service center at nokia care-perambur chennai.they have rebooted the software and gave me back,after one one month the mobile started giving me trouble like when iam messaging automatically it will get switched off,and if i receive call and i attend it means it will automatically get switched off.so i taken the mobile and gave back to the service center my job sheet num is 6831,they checked and said that it will not be checked here.so they are in need to send to head office,i agreed and gave the mobile to service center and after 15 days i got my mobile back.
After i got the mobile after 18 days it again started with the same trouble and this time it was completely dead.so i went to nokia costumer care and gave my mobile for service.this time the service fellow in perambur he opened the mobile and said that u have given ur mobile outside service and the board has been tampered.so u cannot claim the service in warranty period i have to pay and get the service.this highly irresponsible answer coming from the service fellow.
i courtsely asked him about the status and requested him to give the job sheet photocopy,the service fellows sitting in the center doesnot know how to talk with the costumer,he didnot respond me properly.then later i ringed to the costumer care and requested to give the job sheet photocopy.for the kind attention nokia costumer care is there to care for the costumer not for the abusement of the costumer.kindly take action against the fellows in perambur -costumer care mentioning them to talk courtsely with the costumer.more over within 4 months of period the entire handset has been loses its total working style,my mobile IM num([protected]),how as a costumer i should react for it.nokia should not leave costumer,we are paying and getting the mobile.so kindly send me the solution for this problem.
i request you to do the service in warranty period r replace me with the new mobile.u kindly send me the position status regarding this.so that i can able to tell my satus to the consumer rights.please looking forward for ur action."Nokia should not loses its valuabilty for simple reasons.

Dear Sir,

I have purchased Nokia handset 5310 music express but Iam not satisfied with the performence .

Nokia Mobile(model 5800 xpress music) — Mobile malfunctioning

I have purchased the handset Nokia 5600 Xpress music (IMEI NO [protected]) on 29th nov 2009.

From the date of purchase the memory card refuses to store messages at random, battery life is not up to mark. The volume of speaker phone also deminished .

Phone is unable to get network signals again after passing by some weak nework area, so have to select operator manually .

After contacting the Nokia customer care at Guwahati, Ajmer and chennai the service person has just upgraded the software every time which doesnt solves the problem but my handset started hanging randomly showing there careless behavioura and how they are serving customer. Further they doesnt give us any hard copy of Jobsheet for further query.

After spending a lot(INR 13626) no one like to go cust care office again and again still with no results in hand. consider the complain on urgent basis.

HI,
This is Bhaskar from hyd, i am using Nokia 5310 xpressmusic since 2 years.Recently i am facing a problem with my mobile, that is camera is not working. If i on camera, it us showing that camera on standby, then i pressed continue even though it is not working. plz say y it is not working. i should change any setting?
plz reply me by cal or email..

my Phno. [protected]
email: bhaskar.[protected]@yahoo.com

Sir,
I deleted some impotent messages. Is it possible to recover those messages.. if possible plz say that tip or trick..plz reply me..
Thanking you

my Phno. [protected]
my email: bhaskar.[protected]@yahoo.com

nokia 5130c mobile xpress music — sound system & keypad disabled within 3 months

I have bought nokia 5130c.2 (IMEI no. [protected],battery[protected]Q47404GM60900 from Monica Mobile shop,59,Diamond Harbour Road,Thakurpukur,kolkata-700063(mobile no.[protected]/[protected]) on 26/01/2010.From 15/04/2010 the ring tone including music system & incoming calls is graudually decreasing. As my warranty period is not over, I have taken the phone along with all documents to NOKIA Customer care,Satya Telecare,229.C.R Avenue,Kolkata-700006. But they didnot assist in any ways and refused to do anything blaming my fault and charged Rs.600.00 for assistance.
As Nokia is a branded name and we deserve better service from them.
hope,you will do the needful so that we trust Nokia.
Thanking you,
yours faithfully.Pampa Halder
[protected]

i am too suffering from a lot of problems in nokia 5130.i have purchased it 2 months ago.after purchasing it has gone 3 times to nokia service centre due to the disabled of keypad.i think the reputation of nokia has ended up.
unwillingly i have to say BEAWARE OF NOKIA PRODUCTS.

nokia 5130 — not satisfied by company service

my mobile phone get off any time and being restarted it takes a few minutes to restart.I hav repaired my mobile phone many times by customer care but still it is not working properly and infact this problem in my mobile phone is from the starting as i had bought.I request you to take a proper action.

Dear Sir,

I am C.VENKATESAN from CHENNAI, India. Being a regular user of Nokia products, I have purchased a Nokia 5310 handset on 6th June 2009 in DUBAI.
From the third day I was experiencing Slow starting problem'. After some days, the handset refused to start but after 3 more days it started nicely. This was repeated twice after a gap of 3/4 days. Then, it permanently refused to start and showed a message - 'contact service'.
Then after i gave my mobile for reparing purpose to nokia care chennai.But there told It was foreign piece so we can not able to service your phone.So you please guide to me sir.

Nokia — NEgative response

Sir,
This complain is regarding Nokia phone as i purchased Nokia(E-63) from a retailer at Malviya nagar ,jaipur(Parnami Mobile) on 27/06/2010,then i started using just after battery charging for 24 hrs...then a few hours later i observed that there is a problem in Speaker of the phine ,because it was sounding irritating when i used to have a conversation with that...there i recently contaced to the retailer,but they hold off me by saying it's a temprorely trouble,that is being due to new phone & the same will be automatically resolve in next few hours.... but when afte passing 24 hours my trouble remained the same then i again contacted to my retailer... & today it's more than four days that i am being avoided by those people with many unreasonable excuses......Please help me as i have paid full amount of my mobile and those people are not giving me positive responce in to this way............
Frequent response is highly appreciable..

regards,
Vikash Kumar
[protected]
Email-vikas.[protected]@vodafone.com

Nokia 5130c-2 XpressMusic — Fed up with Nokia Care Service

To
The Nokia India
Sub: Complaint about service
Sir/Mam,
Few days back I had given my Nokia 5130c-2 for repair which was under warranty period in Nokia Care Rohini ( Dexters Digital lab, 15 Manglam place, G-7 &8, Sector-3, Rohini, New Delhi) as its keypads were not functioning properly. The Job Sheet Number is[protected]/100624/36 and submitted on 24th of June 2010. They said that it was due to water logging problem and said that I have to pay Rs 800 as water logging problems doesn’t come under warranty agreements. I agreed to pay the said amount but after 3 days they told me that the phone cannot be repaired. Now it has become a great problem for me as it was only 6 months that I had bought this mobile phone and in spite of its warranty period its not being repaired. I would also like to add that I don’t know how the water logging problem aroused as my phone had never fallen in water nor it got in contact with water by any means.
Therefore I request you to look into the matter and take necessary action regarding it as soon as possible so that such problems do not creep up in future and my faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully
Imran Khan


Ph-[protected]

Nokia 5130c-2 W. Silver — System hangs

I have bought a Nokia 5130c-2 W. Silver on24th September 2009 at Madanapalli BigC centre. I have a problem with my mobile that is it is hanged when i switch on, statup tone also did not play. I have one year warrenty also. What should i do now. yester day i gave my mobile to the Nokia Care centre at madanapalli .But they also did not find the problem. Mobile IMEI No is[protected].

My nokia 5310,
My nokia 5310 just developed a fault, I put it on and it comes up with the melody sound after that it went off, I even remove the memory card before putting it on still goes of after the melody sound, please help me to solve this problem

Nokia — COMPLAINT AGAINST IMPROPER FUNCTIONING OF NOKIA XPRESSMUSIC HANDSET 5310

My Nokia Express music handset of model 305 has been facing serious problems since the very next week that I purchased it. It's still in it's guarantee/waranty period. The speaker and FM along with the instrument has not been functioning properly.
I had given it for servicing a number of times but the problems still exist. If you don't cater to my problems and change myhandset I would thereby be forced to register a complaint in the consumer court. I will then make sure that Nokia gets sued.

THANK U
Dr. Jacob John

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 6700S IMEI No.[protected], Job Sheet#[protected]/100724/28 DT:24/07/10

We are shocked to bring to your knowledge that we have purchased Nokia 6700S on dt[protected]ONLY 19 DAYS BACK) the above-noted set which is infested with certain technical problems. from yesterday i was experiencing starting problem Since we have purchased the phone at a very dear price,
I took it to Nokia care, where they couldn't repair it and so send it to the service center at Delhi for minimum 8 to 10 days.(now this days very difficult to leave a day without mobile)
we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

I have been using Nokia phones for last 8yrs and i get a very sad feelings having experienced this

--- THINK TWISE BEFORE BUYING A NOKIA PRODUCTS

In anticipation of your prompt response,

Thanking you,
Yours faithfully,

For

SANJAY
AHMEDABAD
krishnasales.[protected]@gmail.com
Mob.#[protected]

Nokia India — display low light

my nokia 2700 clasic set EMI No.[protected]
purchage date 14/12/2009 by mobiel expo kankarbagh main road
patna cash memo no 1436. I went to nokia care dawbanglaw charaha, patna for solving complain low light on screan in garanty period but no response taken by nokia care dakbangla patna. he frequientaly said to me that i want to solve problem in garanty period nearly delay 30days, so if I solve this problem pay Rs. 800.00.
My mobile No [protected], [protected]
phone[protected]

nokia/handset 5130 model — can't switch on

i can't switched on my phone,...........the service center said it cannot be repaired.........its purchased only one year

I purchased a nokia 5233 on 07th september from kolkata nokia priority shop. sorry to say from the purchasing phone has a typical problem.(sometimes touch doesnot work/
time fluctuating ) . i contact in my nearest nokia care in barasat.(jobsheet no[protected]/110107/27) they take my mobiles sometimes they say keypad hasbeen changed, sometimes they say phone may b sent to our head office in delhi.bt after when i get my phones i hv same problem.
if nokia cant solve this problem then who can do it ?? i dont the what the hell is goin on with nokia and nokia's damn engineers...
pls check it out my problem ...

Dear All,

Worst has happened with me !!! Had purchase Nokia 5233 IMEI [protected] in Sept 2010 and just from the 2nd day of purchase the problem of heating of the instrument and then battery draining started . I told the Nokia Gallery which replaced the battery and then the same thing repeated and then it was sent to Nokia Care centre which said that the software correction has been done ( What correction GOD KNOWS ). Again the problem repeated and then i went again to the Nokia NOCARE CENTRE and this time after research of 3 days it was told to me that it will be sent to HO for checking and repair. The story starts Now:
I ask the NCC Vashi Navi Mumbai to give me stand by set they say they cant, i wrote to HO and they courtesly arranged from NCC and then after 10 days the instrument came with missing accessories: NCC says what they can do it has come like that from the HO . I refused to take instrument besides told them to at least give me some detail as to what had been wrong with the instrument. That also they did not give and finally after one month i was told that Nokia is not able to comment on my request . Then onwards they have not replied any of my mails :
I am without the Hand set besides how much i had to incurr in terms of time, fuel and mental agony.
I feel now the best ad for nokia should be NOKIA_____DISCONNECTING PEOPLE.
So far there is no written confirmation as to when should my set be ready with the NCC vashi.

Is there any person on top to monitor such mistakes of the service people in Nokia care.I as common man feel that Nokia has got now this feeling that nothing is going to happen even if they sell scrap in the market especially in India.
The correspondence is as below:
Quote:
Dear All,

No reply so far!!! I am unable to understand why NOKIA chose to keep quiet.
Is this the customer care you are having.

Thanks and Regards

Ravinder Safaya
Phone:[protected] Ext 364
Cell : 0091 [protected]

From: Ravinder safaya [mailto:ravinder.[protected]@schulerindia.com]
Sent: 23 February 2011 10:55
To: 'contactcentre.[protected]@nokia.com'
Cc: ext-Shikha.[protected]@nokia.com; poonam.[protected]@nokia.com
Subject: RE: RE: RE: RE: FW: FW: case ID is- 1-[protected]

Dear All,

With kind courtesy of Nokia may I know what have I to do next to get my issues settled?

Thanks and Regards

Ravinder Safaya
Sr. Manager Sales
Schuler India Pvt Ltd
Mumbai-400051

Phone:[protected] Ext 364
Cell : 0091 [protected]

From: Ravinder safaya [mailto:ravinder.[protected]@schulerindia.com]
Sent: 21 February 2011 10:06
To: 'contactcentre.[protected]@nokia.com'
Subject: RE: RE: RE: RE: FW: FW: case ID is- 1-[protected]

Dear Mr. Mathur,

Please make me understand following:
1. You say in your trailing mails that you are coming with a reply
2. Suddenly after one month you say Nokia can’t give the service report.
3. Now you say you are not able to comment on my point.
4. Your Vashi care centre says that they are only couriers and can’t give anything writing or can’t comment verbally.
5. Then whom to contact ????????????? I am fed up now if you can’t solve my problem please don’t make big commitments . ( You are 10th person to correspond with me which shows obviously how unorganised your service team is. ( Please check your own replies and you can understand. The hand set is defective and you don’t want to give me replacement and simply you are buying time.

This is an ideal situation for arranging me the refund or the replacement of the hand set.( I will be very thankful to you .)

Thanks and Regards

Ravinder Safaya
Sr. Manager Sales
Schuler India Pvt Ltd
Mumbai-400051

Phone:[protected] Ext 364
Cell : 0091 [protected]

From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 19 February 2011 10:14
To: ravinder.[protected]@schulerindia.com
Subject: RE: RE: RE: RE: FW: FW: case ID is- 1-[protected]



This Nokia Customer Care message is in response to your email request



Hello Ravindra,

Thank you for contacting Nokia Careline.

We understand that you are unhappy with the delay in communication.

We value the importance of the information that your seeking, and we are here to assist you.

We would like to inform you that we are not in the position to comment on your request. Please contact or visit to same Nokia Care Center.

Your case id is # 1-[protected]

Further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Kapil Mathur

Nokia Careline





[THREAD ID:1-59YFFE7]













-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 18/02/2011 02:32:09 PM
To:
Cc: ;
Subject: RE: RE: RE: FW: FW: case ID is- 1-[protected]

Dear All,



Surprised with this reply. If this was the reply then why was it not communicated to me since then. Why was it kept hanging for 3 weeks . Also the mention about Scratch Guard is missing.

Please do me favour by

a) Arranging the scratch guard on the set as was handed over to Nokia Centre by me.

b) Confirm if the problem recurs then what? ( The problem has been regular since the day of purchase )

c) Arrange for the delivery of the hand set at my residence : My address is A9/5/3, Millenium Towers Sector-9 Sanpada Navi Mumbai-400705.



Thanks and Regards



Ravinder Safaya



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 18 February 2011 12:36
To: ravinder.[protected]@schulerindia.com
Subject: RE: RE: RE: FW: FW: case ID is- 1-[protected]






Hello Ravinder,

Thank you for reverting back to Nokia Careline.

We understand that you are unhappy with the delay in communication.

We value the importance of your concern and we are here to assist you.

We are sorry for the inconvenience caused to you.

As per the telephonic conversation you had with one of our supervisors, you may kindly note that we would not be in a position to divulge the details regarding the service of the handset to the customers. However, we request you to collect your handset and substantiate its performance.

We hope this clarifies. We regret any inconvenience caused unintentionally.

Your Case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous
support.

Thank you for choosing Nokia.

Regards,

Anita Prasher

Nokia Careline





[THREAD ID:1-59YFFE7]






Nokia

This Nokia Customer Care message is in response to your email request





















































-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 17/02/2011 04:34:13 PM
To:
Subject: RE: RE: FW: FW: case ID is- 1-[protected]

Raman Bishnoi, Anita Prasher, Ankit Nagar,
Naresh Gupta: NO RESPONSE FROM U ALL, WHAT A JOKE???????????????????????????????????????





PLEASE SEE BELOW PARAGRAPH FROM YOU??? IT IS REALLY FRUSTRATING NOW?

WHAT HAVE I TO DO!!! FORGET THE REPAIR, REPLACEMENT OR ALTERNATE ARRANGEMENT!!!

THANKS AND REGARDS, PLEASE PAY BACK THE MONEY AND I SAY BYE TO NOKIA THE BEST CELL PHONE SUPPLIER IN THE WORLD?????????

NOW IT IS ALREADY GIVING INDICATION THAT NOKIA DOESN’T WANT TO SORT OUT MY PROBLEM HENCE I ADOPT MY WAY!!!



RAVINDER SAFAYA

PROUD BUYER OF NOKIA



[protected][protected][protected][protected][protected][protected][protected][pr...⇄



Hello Ravinder,

Thank you for contacting Nokia CareLine.

We understand your concern and you are facing issue regarding the service provision.

We definitely know that could be frustrating. We can understand how you feel.

We would like to inform you that we are working on your case and we will revert you at the earliest.

Your Case ID # is 1-[protected]





Thanks and Regards



Ravinder Safaya

Sr. Manager Sales

Schuler India Pvt Ltd

Mumbai-400051



Phone:[protected] Ext 364

Cell : 0091 [protected]



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 15 February 2011 21:24
To: ravinder.[protected]@schulerindia.com
Subject: RE: RE: FW: FW: case ID is- 1-[protected]









Nokia

This Nokia Customer Care message is in response to your email request



















Hello Ravinder,

Thank you for contacting Nokia CareLine.

We understand your concern and you are facing issue regarding the service provision.

We definitely know that could be frustrating. We can understand how you feel.

We would like to inform you that we are working on your case and we will revert you at the earliest.

Your Case ID # is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Ankit Nagar

Nokia CareLine



[THREAD ID:1-59YFFE7]







































-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 14/02/2011 10:51:26 PM
To:
Subject: RE: FW: FW: case ID is- 1-[protected]

Dear Ms. Anita,



Seems we are getting into exchanging mails only. What is the problem in delivering the set back now as you have already done the job about 7 days before.

I understand this is simple ploy to confuse a customer who asks for right things.

Please don’t test patience of a genuine customer and close this issue if you wish so . Please note that I will not go to your Vashi care centre which full of indecent and irresponsible people bent upon tarnishing image of Nokia and unfortunately you are also tolerating them.



Thanks and Regards



Ravinder Safaya

Sr. Manager Sales

Schuler India Pvt Ltd

Mumbai-400051



Phone:[protected] Ext 364

Cell : 0091 [protected]



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 14 February 2011 12:18
To: ravinder.[protected]@schulerindia.com
Subject: RE: FW: FW: case ID is- 1-[protected]









Nokia

This Nokia Customer Care message is in response to your email request



















Hello Ravinder,

Thank you for reverting back to Nokia CareLine.

We understand that you are unhappy with the delay in communication.

We value the importance of your concern and we are here to assist you.

We are sorry for the inconvenience caused to you.

As checked in our system we will get back to you by tomorrow ( Dated :- 15Feb 2011) regarding service status of your device as we have already escalated your case to concerned department. Kindly be assured that we are working on your case on a priority basis. One of our executives from the department would contact you at the earliest to update you regarding the service status of your handset.

We require your patience and further your solicit cooperation.

Your Case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Prasher

Nokia CareLine
















[THREAD ID:1-59YFFE7]







































-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 13/02/2011 01:09:54 PM
To:
Subject: FW: FW: case ID is- 1-[protected]

Dear Mr. Naresh Ji,



It is already 65 hrs but no person has so far contacted. Please note it? I don’t want any person to talk I want the resolution of my problem.

1. The set to be returned with Scratch guard.

2. The service/ repair report to be attached with.



The set should be delivered to me immediately as it is already in Vashi Nokia care centre .



Thanks and Regards



Ravinder Safaya

Sr. Manager Sales

Schuler India Pvt Ltd

Mumbai-400051



Phone:[protected] Ext 364

Cell : 0091 [protected]



From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 10 February 2011 21:19
To: ravinder.[protected]@schulerindia.com
Subject: RE: FW: case ID is- 1-[protected]









Nokia

This Nokia Customer Care message is in response to your email request



















Hello Ravinder,

Thank you for contacting to Nokia CareLine.

We understand that you are facing issue with your Nokia device 5233.

We sincerely regret for the inconvenience to you.

We know how important for you to get your issue resolve as soon as possible.

We would like to inform you that, as we have put your concern on high priority and we assure you that one of our senior executive will call back you within 48 working hours.

Your Case ID is #1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Naresh Gupta

Nokia CareLine


[THREAD ID:1-59YFFE7]







































-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 10/02/2011 10:16:59 AM
To: <'contactcentre.[protected]@nokia.com'>
Subject: FW: case ID is- 1-[protected]


HUMBLE REMINDER TO MY PROBLEM??????? SEEMS NOBODY IS BOTHERED AT NOKIA



-----Original Message-----
From: Ravinder safaya [mailto:ravinder.[protected]@schulerindia.com]
Sent: 09 February 2011 13:07
To: 'contactcentre.[protected]@nokia.com'
Subject: case ID is- 1-[protected]

Dear Mr. Bishnoi,

Thanks for your courteous reply!!!

Two Days before I got call from Nokia centre Vashi Navi Mumbai that the set has arrived after repairs and needs to be collected. I went there yesterday the 8th Feb 2011 to collect the hand set and after production of my papers the concerned came with the hand set and immediately I saw the set was not with the SCRATCH GUARD ( original at the time of purchase ).When I just asked the person please note I am reproducing the exact words what they are using with the customers:
This was sent to H.O it has been removed there, may be the problem was with the scratch guard that is why it must have been removed.
Also when asked about the repair report or a certificate of its good running the answer was we are not authorised . THEY SAID THEY ARE SIMPLE COURIERS AND NOTHING ELSE and repeated he told me to write to H.O that HE TOLD LIKE THIS and I refused to receive the set in absence of
a) Scratch Guard
b) The service report.

Please let me understand is this the treatment given to customers by Nokia. This was a share harassment and humiliation to me and I feel totally dissatisfied with the type of service given by Nokia Vashi to its customers. Have I to now go to media or consumer court to solve my problem .
I am sick of this and request you to please send me hand set to my residence after necessary things if you wish so because enough of time, energy and fuel has been wasted by me for this PETTY PROBLEM.

Should any body from NOKIA respond to such indecent behaviour .


Ravinder Safaya
Sr. Manager Sales
Schuler India Pvt Ltd
Mumbai-400051

Phone:[protected] Ext 364
Cell : 0091 [protected]

-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: 03 February 2011 15:10
To: ravinder.[protected]@schulerindia.com
Subject: RE: WebForm Automated Email

Hello Ravinder,

Thank you for Contacting Nokia CareLine.

We understand that you have concern with your Nokia 5233.

We are aware of the importance of this matter and we are more than happy to provide the necessary assistance to resolve this concern.

We regret that you have put through this inconvenience due to the service provision of your mobile phone you may kindly note that the Nokia customer care would decide to service the phone or swap it working unit depending on the nature of your concern in the phone and the level of servicing required, Hence we are currently not in a position to comment on your request for your replacement.

Your case ID is- 1-[protected]

For further enquiries, email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Raman Bishnoi

Nokia CareLine


[THREAD ID:1-59YFFE7]




-----Original Message-----

From: ravinder.[protected]@schulerindia.com
Sent: 31/01/2011 01:16:29 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:ravinder.[protected]@schulerindia.com]
[Salutations:Mr.]
[First name:Ravinder]
[Last name:safaya]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia devices and accessories] [Contact subtopic:] [Message:Help of Nokia is required for getting me the replacement of one hand set 5233 which has problem right from the day of purchase and so far Nokia has not been successful to sort out the problem permanently.Neither they are commiting to give replacement .
details of the Set are :Nokia 5233
IMEI No [protected]
Job sheet no[protected]/110129/13]
[Phone model:]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:] [Social Networks version number:]

Unquote:

Regards

Ravinder Safaya
A9/5/3 Millenium Towers Sector-9 Navi Mumbai -400705.

NOKIA 5310 XPRESS MUSIC (BLACK) COLOUR — NOKIA 5310 XPRESS MUSIC (BLACK) COLOUR MOBILE THEFT

Model No : 5310 Xpress Music
Colour : Black
IMEL No : [protected]
Battery No :[protected] ; 0670565

dear sir'
my phones original memory card has a password. recently, i forgot the password. it cant format because it needs the password to.
what can i do to continue using it.
i will not care if the data inside is lost.

kelie

kindly hope your positive reply.

nokia care allahabad/nokia e90 — wrong price for the nokia e90 x-press cover

the nokia care mobile hut has wronly quoted the price of the nokia e90 x-press cover and the behaviour of the people incharge there is pathetic

I purchasd Nokia 701 phone 9/12/2011 from Nokia Priority dealer, jamshedpur that phone price is 17799 rs but 1 month after there is some software problem .my bill no is 11566
I gave my Nokia701 Handset for a repair at the Nokia Customer Care for reparing purpose nokia care job sheet no is[protected]/120214/26.but 1 week after that mobile returned me coustemer care member told me that your mobile is ok, but my mobile software is not working properly that time also then a other problem is created my mass memory of that mobile was not showing my mass memory is 8GB .then i further dave him for solving that problem he told me that mobile motherboard is lossed i will repair it.
but my problem is that i dont want to take repair mobile plese give me new mobile set because my set was new and also in warrenty period so plese give me a new set
plese solve my problem as soon as possible.
thank you
paritosh kumar
[protected]
hariom nagar adityapur-1
jamshedpur
831013

TO
THE M/D/ MANAGER
I am prasann kumar .i have purchesed nokia c5130 on two years ago but i can't used this mobile phone because of its any time software problem, the camera is not working properly, memory card not reading. my mobil imei no is356040/03/1315z8/7 so i request you to please tell me how can i replace handset/money??...
thank you
e mail : [protected]@gmail.com

Hi,

On January 15, 2013 I invested my savings of One year to purchase the most expensive mobile handset Nokia Lumia 920 (INR 38000) in the market instead of going with the Samsung Galaxy S 3 (INR 30000) the original market leader and exceptional smartphone with the belief and hope that Nokia Lumia 920 will perform great and i will be able to answer those people who asks me to quit Nokia or Symbian or Windows operating system mobile phone offered by Nokia.

First of very all i will like to tell you that on the very next day of my phone purchase this phone got dead and i went to the retailer and he took that handset to the one of Nokia care and returned me after 6 hours or so. I ignored that problem as i thought sometime problem might occurs in electronic products but i never knew that it was just a trailer and movie is awaited.

Today i am in an exact opposite situation I am Annoyed, Frustrated and Hapless because of the Major problems in my handset the most INNOVATIVE SMARTPHONE (Only as per Nokia Company) Nokia Lumia 920. Actually it should be most “PROBLEMATIC SMARTPHONE”.

I think instead of talking about Nokia Lumia 920 features today People (In my contacts) are more talking about its Annoying Problems in the market and guess what Nokia Lumia 920 is merely 2 months (approx.) old in The Indian market.

I would like to make you note the Problems which i am facing on my Nokia Lumia 920:

1. Screen goes blank or dead whenever i dial anyone although i am not using any screen protector (Just imagine how it will feel when you will not be able to cut your own phone even when you are finished talking or if you want to talk on speakerphone you are helpless).
2. Battery is drastically Low Sometimes it drains down completely in just 2 hours.. even though you have charged it full to its capacity and whcih shows in the notification.This happens when you are not allowing the background apps to work and you are not using Internet. (Just imagine when you are going for a tour and while travelling you face this problem and don't have any other options to charge the cell).
3. Rear back above camera lens gets burning hot (It feels so awkward when your friends asks you to give your mobile and it returns you back after holding your phone for few seconds because of its too hot)
4. Multitasking is not supported.

And there are ADD ON to these problems Nokia does not have Proper or Time Efficient Service Centers which is the biggest problem of all above. Actually Nokia Care Never Care.

I would like to tell you that i have just submitted my Nokia Lumia 920 with one of your Nokia Care Center Pune. ("Akshay Care" shop 4/5, D'Gold House, Dnyaneshwar paduka chowk, F.C.road, Shivaji nagar Pune 411005.) Because of the above mentioned first three problems.

Details of SERVICE JOB SHEET :

Job Sheet Number:[protected]/130318/34
Service Request No.[protected]
IMEI Number : [protected]

And what is ridiculous is that they can’t resolve my Phone problem in 1 or 2 days it will take ever long 10 days as per them and that is too not assured because last time i got my Nokia N8 handset in 45 days.

Please don’t forget that I am using the Nokia Company's most INNOVATIVE and HIGH END CELLPHONE or in other words Nokia's premier product. In this Era in which companies more concerned on 24/7 available for after sale service it is totally disgusting. If i talk about Nokia company's peers Like Samsung, HTC, or Apple phones and services in Indian market it has no comparisons they are offering services more efficiently and quickly to the ease of the customer as per my contacts and retailers. (For Example- My cousin got his Samsung galaxy S3 repaired in just 2 days with new battery this is also after 8 months of his phone purchase.)

This is seriously not acceptable from Nokia People. Minimum compensation I want is a replacement straightaway and that too on immediate basis.

In the good part on my humble request they have given me one stand by handset and you will not believe it they have given me Nokia X-3 phone which is as per me can only be utilized for receiving and dialing calls.

How can Nokia people give a standby phone as Nokia X-3 to the person who has been using Nokia Lumia 920 (The Most Innovative smartphone) ?

I really don't understand am I facing these kinds of irritating problems because I am too loyal to Nokia??

From the day i have understood mobile i have only used Nokia till now from last 13 years. (Nokia 3310, Nokia 3315, Nokia 1108, Nokia 6600, Nokia N73, Nokia N79, Nokia N8, Nokia Lumia 800 and Nokia lumia 920.)

Its very difficult to answer the society when they ask you for your mobile and you tell them that it has gone for repair within 2 months of its purchase without my fault. I really hope it will not be my last handset purchase from Nokia.

I expect a reply for this issue from your side immediately.

Regards
LOYAL NOKIA CUSTOMER
Harsh Nahata
+91 [protected]



****UNACCEPTABLE ISSUE CONTINUES WITH NOKIA'S MOST FLAGSHIP PHONE-NOKIA LUMIA 920**** [ Edited ]
Options
‎[protected]:44 - last edited on ‎[protected]:33 by musica
Hi,


This is my third mail regarding the same issue (PROXIMITY SENSOR) I am facing in my cellphone Nokia Lumia 920. After visiting the Nokia Care for several time the issue is still there where it was last week.


DISPLAY GOES BLACK WHILE DIALING (PROXIMITY SENSOR ISSUE)


Its like i have left with nothing to do then to visit Nokia care regularly from last one week hopefully Nokia is not making a joke of its customer. As they are repairing the handset and it again gets the same problem very next day this is ridiculous.


I have missed out on my important work and i have visited nokia care to repair or with the same issue again and again. NCC people asked me for SIM replacement (just to get away with there on handset mistake) i did that on Immediate basis to avoid the problem i am facing.


But the story still stands at the same stage where it has all started. NCC people just clean the proximity sensor or phone's Screen area and call me that your handset is repaired even assure me that it will not happen again and make me write feedback on its service.


Have Nokia people have forgotten that this is there most INNOVATIVE PHONE lumia 920 ?


Disgusted with this temporary services from Nokia Care and i have to mail again and again to the authorities. I hope Nokia high end people are reading there customer mails properly and eager to take all necessary action instead of ignoring it or taking it in a lighter mode.


Am i left with this work only or Nokia does not understand the problem of there own handset ??
or
Are they fooling there Customer ??


This is high time i really need Permanent solution for this problem on IMMEDIATE BASIS or give me an alternate way out . And i do not have that much time to visit your center daily leaving my work.


I have already submitted my handset with NCC " Akshay Care " Pune today in Morning hours.


JOB SHEET NUMBER[protected]/130325/6
NCC- 672_504867
IMEI - [protected]




Regards
Nokia's Loyal Customer


Harsh Nahata
+91 [protected]

repairing of mobile

I submit my mobile in nokia care on 2-3-2015 for repairing due to display improper working. Now one month has spent and I do not get my mobile till date.

lumia 510 not working on internet explor

-Lumia 510 internet explor not work on problem -Lumia 510 network message not work (e.g)*111#not work on my mobile onely one no use on *141# next every netwok message not work my mobil on new

panel buttons are not good

Gopi Reddy Edamkanti, dr no - D 28. s.v.n colony mainroad, guntur

NOKIA/N72 — phone lost

Dear sir/madam,
I would like to tell you that i have lost my Nokia N72 phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone. If any subscriber uses my stolen phone, then kindly send me his address through my mail id, or contact me at[protected].

Nokia — Loss of mobile N-72

I HAVE LOST MY MOBILE N-72 Black and Gold ON[protected] AT 11.30 A.M IN YESHWANTHPUR, Bangalore.
IMEI: [protected]
Kindly trace my mobile as i have lot of messages

Rgds
G K Narasimhan

Nokia N72 — mobile Missing

sir
i have lost my mobile handset N 72 before few days. can i get it back with the help of IMEI no. My Nokia N72 IMEI No. is [protected]. I Want to know new activated no. on this mobile please reply me on my e mail [protected]@yahoo.co.in


thanking you .