Nokia India Complaints & Reviews

I Have an Nokia n70 mobile (i should have said, "i had"). Phone got some problem during the warranty periode. and I submitted my phone to the NRI communications which is a nokia repair centre. i have not got my phone and it's been one whole month. and dont even have any idea when it will b fine.
even the call centre people have no idea the just say that phone is waiting for parts.

anybody help me. for find my handset nokia-3110. on 09.08.09 my mobile had stolen from my house.

I HAVE RECIVED A MESSAGE FROM TA WEBSMS THAT I HAVE WON RS 25000000 MY MOBILE NO IS [protected].

Dear Sir,

This is with reference to my Nokia handset 6300 purchased from Priya Cellular Hut, Sector-14, Gurgaon on 09.04.08. First time, I had given the handset for the problem of boot failure, restarts/reboot automatically at M/s Sheetla WLL Services on 04.02.09, since then, the problem could not be rectified by the NOKIA service centre. 6 Months have already passed and still the handset is pending for rectification of the defect at M/s Sheetla WLL Services.

During this 6 months period, I submitted the handset 4~5 times for the same REPEATED problem. Details of the jobs sheets are given below:

Job sheet No. Job sheet date Delivered on (After repair) Time taken for repair
[protected]/090204/74 04.02.09 17.02.09 13 days
[protected]/090221/46 21.02.09 07.03.09 14 days
[protected]/090314/112 14.03.09 29.04.09 45 days
[protected]/090523/64 23.05.09 22.06.09 30 days
[protected]/090724/114 24.07.09 Not recd till dt. 15 days

Inspite of the above, I had also given the handset for repair at your Nokia care centre in Dwarka, Nokia Service centre on 23-06-09. They charged Rs.350/- for software updation but after 15 days, the same problem reoccurs. I have lost all my confidence and faith with NOKIA product & services.

I had also sent written communication to Nokia Head Office in Gurgaon by fax / letter through courier addressed to MD & Director (Customer Care) office on 19.06.09 & 27.05.09 & various communications on telephone to NOKIA customer care office in Gurgaon office as well as Delhi Office no.30303838 regarding defective handset 6300.

I am totally dissatisfied with this handset due to above major problems and I think it is manufacturing defect and I want replacement of this defective handset with a new handset only or refund the amount.
I would appreciate if this defective handset is replaced with a new one immediately.

Looking forward to a positive reply and solution to my problem.

Regards

(Azaj Khan)
IMEI NO.: [protected]
Mobile No.[protected]
Address: Bharthal, Sector 26
Dwarka, New Delhi-110 077

Dear Sir,
Myself Rahul Shankar a Student of Jamshedpur I have purchased a NOKIA handset
NOKIA 3110c Black (IMEI No.- [protected]) & PRODUCT CODE.- 0581437
& TECHNOLOGY TYPE - GSM. from NOKIA priority Dealer Suraj Tower, 58-B Pennar Road, Sakchi, Jamshedpur,
Ph no.-[protected].

Just two months ago I am getting problem in my nokia handset mobile I was talking with my friend by nokia 3110c then suddenly my phone get switch off then i try to switch on the phone the power doesn't switch on please help me out i am living alone in jamshedpur my parents always call to me & ask about my new phone I am using my friend's phone but he is also asking for his phone i have to return it within three days.

When i go to NOKIA CARE in Gurunank Agencies 1/C, Hotel Sagar Complex, New Kalimati Road, Sakchi, Jamshedpur.Email [protected]@nokiacareindia.com.

I Give my mobile to them to repair then the he said that you will get your mobile after 25 days. That is too much time to repair my friend he got some problem in his SONY ERICSON set he repaired within three days. they are very careless. if my mobile cannot be repaired please replace a new handset to me i want my mobile in three days please help me sir i am facing a lot of problem the people of nokia care is very careless to the customers they cannot listen our problem if you will go and see their they are busy with his friends in nokia care centre or talking in the mobile they are not helping us please i request to you please send the information to NOKIA CARE it is very urgent if the mobile cannot get repaired please replace it and give new handset to me. and from my views please make the better handset that we should not complain to you and please told the people of nokia care centre to help me. PLEASE SEND THE MAIL OR CALL ME ON [protected]

MY JOB SHEET NUMBER[protected]/090803/6

Your truly
Rahul Shankar
Jamshedpur

.

I am Nokia 7210 Supernova user and I have GPRS connectivity by BSNL in UP East Circle (Faizabad). When I try to open webpage in mobile, it reflects a message 'Subscribe packet data first' and later displays "Link not available". Though internet is working in P.C. (Computer). I tried all possible ways but WAP is not working in my mobile. Please get me the right solution to this particular problem.
RP Shukla

Dear Sir,
I lost my mobile phone in Laxmi Nagar around 8p.m. on Dt. 04/08/2009. My phone number is [protected]. My phone model is Nokia 95 and Mobile S.No [protected] . Please take immediate action about this.
My Address and contact no is given below :
Mukesh Verma
M-90, Jagat Ram Park,
Laxmi Nagar, Delhi-110092
Ph.[protected]

Respected sir,

My father had purchased NOKIA 5200 handset on 13 SEP 2008 from your PRIORITY DEALER in RAICHUR(KARNATAKA). The details are as follows:

DEALER: S.L.N COMMUNICATIONS
RAICHUR-584101
KARNATAKA

BATTERY NO: P165E20634866

I.M.E.I. NO: [protected]

CHARGER NO:[protected]

TIN: [protected]


THE ABOVE MENTIONED HANDSET'S DISPLAY WASN'T WORKING WELL ON 05 AUG 2009 . WHEN WE APPROACHED YOUR NOKIA CARE, THEY SAID THAT THE DISPLAY WAS WATERED AND THEY TOLD US TO REPLACE THE DISPLAY WHICH THEY SAID WOULD NEARLY COST AROUND 1000 RS. THE MAIN PURPOSE OF TELLING YOU ALL THIS IS, WE GOT OUR HANDSET REPAIRED WITH SOME LOCAL DEALER AT THE COST OF MERE 50 RS. WE DON'T KNOW WHETHER THE REPAIR IS A TEMPORARY SOLUTION OR A PERMANENT SOLUTION TO THIS PROBLEM. BUT OUR HANDSET STILL HAD THE WARRANTY PERIOD, THEY(NOKIA CARE) MUST DO IT FOR FREE. INSTEAD, THE NOKIA CARE HERE(IN RAICHUR) ARE NOT CARING THE CUSTOMERS PROPERLY. THEY ARE FOOLING THE PEOPLE TELLING THAT THE HANDSET IS WATERTED. WE CUSTOMERS DO NOT KNOW THE TECHNICAL BACKBROUND OF OUR HANDSETS AND HENCE KEEP QUIET. NOW, AN ANTI-NOKIA MOUTH TO MOUTH PROPOGATION IS GOING ON IN THE CITY AGAINST THE DEALERS AS WELL AS YOUR NOKIA CARE. I REQUEST THE CONCERNED AUTHORITES TO CARE OF THIS. HOPE YOU PEOPLE COME TO TAKE CARE OF OUR HANDSETS.

THANKING YOU

WITH REGARDS

ABHILASH BHANDARI

ur gprs unlimited connection is not working properly. Customer care do not tell anything. Give my money back. BSNL SUCKS( GOVERNMENT COMPANY) Bsnl is a group of lazy people. It should be privatised. So customer care, give my money back.

To,
The senior manager
NOIKIA
INDIA.

Subject :- nokia n96 key pad problem
Dear Mr. Manager,
This is to inform you that i have purchased nokia n96 from planet m gip mall noida with imei no [protected].
And with in 4 months from the purchase the set is being presented to nokia care centre 4 time for same problem of key not working properly, this shows the quality of your most expensive product in India.
And every time when i recieved the phone back it was full of scratches, loose slider, dust particles in the screen etc.
This shows the quality of service nokia offers at thier repair centre.
Now again i have the same problem.
Now what are my options, i am forced to file a case against nokia india.
It seems that if some one is buying a nokia product then he is automatically appointed on a job with no wage and work is to keep on visint nokia care center every 20 days to get the brand new handset repaired.
Digvijay Singh

Dear Sir,
I’ m Ranjeet Sinha while travelling to office lost my mobile nokia 1100 J Black colour mobile. I have no other sources to help me except u!

Please help me sir.

Name : Ranjeet Sinha
Address : Clay Craft (I) Pvt. Ltd, F766, Road No. 1-D, VKI area, Jaipur -302013
Phone Model : Nokia 1100
Make : NOKIA
Colour : Black
The number i was using when lost was [protected]. I[censored] get a track of the persons using my mobile please call me at [protected] or you give send email [protected]@claycraftindia.com.
With Regards

Ranjeet Sinha

I had purchased a Nokia set on 1st October 2008 from M/s Vaishno Electronics Pvt. Ltd., 131, MCD Market, Karol Bagh, New Delhi-110005 vide bill no. 3269 dated 1st October 2008.

The problem started in July 2009 wherein the numeric buttons was not working properly on the key pad. When I showed it to the nokia care representative they notified that there was a problem with the loudspeaker as well, with minor problems like vibration not working sometimes.
I submitted this handset to the NOKIA CARE centre in Ghanta Ghar, Kamla Nagar on 7th July 2009 under job sheet no.[protected].
I received the handset back after around 9-12 days with the assurance that the handset has been repaired properly.
But after checking the handset I found that the problem had been further worsened. The keypad, although working on & off at that time, was also cracked. Fearing a faulty keypad, I requested the Nokia Care representative to keep the handset and repair it properly. The representative agreed that the fault had been from the repair shop itself as the faulty keypad was not there while accepting the handset on 7th July 2009 and the same was not there in the job sheet as well. Asking them to keep the phone and repair it, they continued with the same job sheet and told me that it will be sent to the Nokia repair shop again. This Handset again came back to me after 8-10 days. The representatives again reconfirmed that now it has been repaired properly and there is no more problem with it. After 5-6 days the problem again came up and the numeric keypad stopped working. The Nokia Maps feature was also not working properly.

On going back to the same care centre again I got a shocked of my life to get a very rude treatment. On again opening the set the representative declined to entertain my query. He asked me to submit the handset out of warranty and pay for it. I insisted that the set was still under warranty but the representative declined to accept it and forced me to submit it out of warranty. Asking the reason he told me that the chip inside the set was bent and he will repair it only after taking it out of warranty. He tried to put the blame on me stating that the handset was mishandled by me.

I reinforced the fact that there was not even a single scratch on the whole handset proving that the set has not been mishandled by me and the fault might have been on their end as it was an internal one. I further reinforced that the internal dent can never happen without a scratch or a dent on the outer body to which he did not agree. On making a request to accept the handset and send it to the repair shop to know greater details for the same he blatantly disagreed. I then requested him to give me a written confirmation that he is not accepting the handset and he wants me to submit it out of warranty to which he again refused. I requested him to give a solution to this for which he again suggested paying money and getting it repaired out of warranty while it is still under warranty.

I request you to kindly look into the matter personally and don’t force me to take any legal action against the company.

Awaiting your favourable reply in line with the reputation of the company.

I am Sahil Kohli and my cell number is [protected]

Respected Sir;
I Akshay Sapaliga from Vasai Road in Thane District, Maharashtra had lost my mobile phone at Vasai Station on 5th August of which i had complained to the the local railway police station. I also requested the service provider(airtel) and the mobile handset company to help me track my mobile phone or atleast block my handset for which they totally regreted saying they dont have the authority. I request you sir you please look into the matter as i had very personal details of my credit and many private mobile numbers which can be miss used and it doesnt seem like the local police is intrested in the case. they also ask for money to look into the matter. I believe in the laws of Our Country and hope to get justice as a middle class boy.
Thanking you;
Akshay Sapaliga

Mobile details;
1)NokiaN72 Black
2)IMEI :[protected]

my hand set 5310 purchased on 3-12-08 i had a problem in my set on[protected] i gave it to nokia service center (nanies enterprises mysore ) after 10days i had gone to take my cell back the employee told me again to come after 15 more days he will replace the cell .again after 15 days i had gone they told that the they had not recived the cell from banglore service center again they postponed for another 15 more days .today 6-8-09 when i had gone to service center they gave me some old cell which is not mine i am really frustrated by this inconvienince
i ll appel this to consumer court next week on monday so please solve my problem before i do that.
my job sheet number 49146550/090617/41 my cell number [protected]

My mobile No. was selected for the SUM of 500, 000.00 Pounds. To claim My Fund

Hi,

I lost my my phone model number E63 Nokia with IMEI [protected] with 2 GB memory card on the 3rd of August 09. Would appreciate if that can be tracked asap.

Thanks SD

my mobile has been stolen and i would like to deactivate my mobile my isin number is [protected]

Dear sir,

hi i am a panchal pragnesh, i have a complaint to you that i purchase nokia 3110c on date of 06/10/2008 at a place of Nokia priority, chitra consumable enterprise pvt.ltd., 28, Advance plaza, Shahibaug, Ahmedabad - 04 & bill no is 69.
According to nokia care employee in this mobile music player socket problem & they solve in within one week.I gave him mobile to repair on date of 17/07/2009 but till today they are not repair my mobile & they are tell me to repair mobile to take another 10 to 15 days.
so please help me to solve this problem as soon as possible.
Thanks,
Your costumer
Panchal Pragnesh

Dear Sir,
I've lost my mobile phone in 5th block, Koramangala(Bangalore, Karnataka) around 3:30p.m. on Dt. 08/05/2009 & my phone number is [protected] & i've locked my old sim & took new one with the same number, the phone model is Nokia N79, S.Grey and Mobile IMEI No: [protected]. Please take immediate action about this.

I have an E 51 that is around 11/2 years old. It has been connected to a PC using the USB cable precisely thrice since it was bought. Last time I connected, which was 2 days back, I was stunned to see the USB pin from within the phone coming out with the cable! It appears to be a manufacturing defect as nothing appears broken, but the pin within the USB connector does not appear to have been soldered well and has come out completely. The phone has not been dropped or mishandled in any way.

I am sure if I approach a service center, I am going to be charged for repair now that it is out of warranty. While I have no issues paying for it, this appears to be a manufacturing defect I approached Nokia and the consumer center executive could not even understand the problem! Given below is the reply. Here is yet another company that does not want to own up its manufacturing defect, but make the consumer pay for it. This is the service for a high-end handset purchaser!

"Thank you for e-mailing Nokia Care.

This e-mail is with regard to data cable functionality of your Nokia E51. We regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Further as per your correspondence we comprehend that the warranty on your phone’s data cable is lapsed. Hence, we request you to purchase new data cable. The compatible data cable for this handset is DKE-2. We suggest you to seek the assistance of the nearest Nokia Priority Dealer in this regard.

For locations of our Priority Dealers nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4537007

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys"