Nokia India Complaints & Reviews

I had given my Noika 2670 (ESN/IMEI NO [protected]) to Nakia Care Center in Mulund on 28th July for repair. The cell phone was unable to connect as it showed NO Network coverage. I have been following up for quite some time now (was told will happen within 10 days) but no result. I am alwasys told it will take some more time. the phone is still under warranty. the service is really pathetic something i did not expect from Nokia

Dear

Please note that i have lost my mobile Nokia 1200, EMI -[protected] with sim on 17-08-09 when i was going to Gkp civil court to office. Sim number is [protected].This handset was purchased from Shail enterprises Rustampur Gorakhpur on dated 20-01-09. Also note i have lodged a complaint in the police station cant thana Gorakhpur on 18-08-09. I request you to Lock my handset and Sim inform me immedietly.

Regard
Rajesh kumar gupta
Rustampur
Gorakhpur

Request to replace the present defective Nokia handset with a new one
Date: 19.08.2009
To

(Sub: Request to replace the present defective Nokia handset with a new one.)

Dear Sir / Madam,

I had purchased Nokia Handset (Model Name - 5220 Xpressmusic, FCC ID :- PPIRM-411
IC :-661U-RM-411, ESN/IMEI NUMBER– [protected], PRODUCT CODE – 0570522, INSTRUMENT TYPE-PHONE, on Spt.08 from J.M. Road, Pune.

From the day of purchase, the handset is showing the frequent problem of sudden switching off. This handset has been sent more than four times to Nokia service centre (Akshay Care) at Dnyaneshwar Paduka Chowk, F.C.Road, Pune, but the problem still persists. Nokia care hasbeen send this mobile to company due to problem in enhancment coonectivity, headphone not detect . After three/four week handset start giving the problem related to key . Handset key has not worked properly, once again I had given to akshay care they have return the handset after 16-18 days by stating that it is due to liquid damage & it is nonreparable . The given reason is not acceptable to me as from the date purchase I am facing the problem with my handset . Approximetly 5-6 times handsets hasbeen given to your Nokia care witin the 10months of span. Here I would like to mention that this service centre is around 18 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot & my works is totally based on communication, absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
And for same I have to borrow the mobile from others, all this things really caused mental harrashment to me .

Now I dont have any use of this defective piece, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 5 days of time span.
If you are not the right person please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Rahul Punse

Email Id: [protected]@rediffmail.com Or [protected]@bluedart.com
Present Mobile No -[protected]
Address for Correspondance:-

Rahul Punse
Mukti C Bldg, Flat no.3,
5th floor, Kamgar Nagar, Pimpri, Pune-18

Sir,
I am very disapointed with the service and customer care of NOKIA, I had purchased Nokia N95 8 GB few month back, it started auto functioning and auto run so i took it to nokia care at Mobile Super market, scf-5 model town ext market, ludhiana.

i submitted the mobile on 27 Jully with job sheet number[protected]/090727/62 and i was promissed that my phone will be delivered after 7 to 10 days and i was called by the care center after a week that my phone set was ready and was again recalled after 3 days but due to some resons i could not go there, i finaly went on the 17 of aug to get my phone set but i was shooked to know that my set was not ready yet.
On asking that was did they call me the person at the reception gave a very bad behaviour and told me that it will take more 10 to 15 days more.

its already nearly 1 month and i my without a hand set and not satisfied with nokia care.

kindly deal with this matter urgently.

Thanking You

GAURAV PUNJ,
SP PHOTO FRONTIERS
PHAGWARA.
[protected].

i have got a complaint on the set nokia 6233 on 1 jul 2009.the mob was repaired by the nokia care at ernakulam opposite to the saritha theater. but after 2 days the same complaint was repeated.4 times i have gone to nokia care for repairing. they have sent the mobile for repairing to delhi 2 times.after 10-10 days i got the mobile after repairing.but still the complaint remains the same and they refuse to replace the mobile even if the mobile is with in the waranty period..

i have purchesed n85 in march2009 but it is not working properly i contacted to service center mandi himachal but they were unable to load full software, i have visited twice but they says that the new version of nokia n85 is not available, they formeted twice but the set is still slow, and without engage soft ware i have alredy submitted my complaint to you but no responce received yet my mobile no is [protected] & imei is [protected]

I am receiving regularly message over my phone No.[protected] " SIM CARD REGISTRATION FAILED" and then it do not receive any call. After switching it off then it starts functioning.

Dear sir,

Having seen your promotion campaign, We had purchased in the month of July, one pc Nokia N97, based on your assurances, and brand image, .Probabaly we were too much carried away with your promotion campaign and wanted to buy new launched N97.Having purchased it we started facing problems related to, hangups, low battery life, connectivity mixups etc..., inshort it was not at all satisfactory performance against your talll claims in ads.

We approached your Vapi (Gujarat) nokia shop, and we were given satisfactory replies by Mr Abhishek, as to make N97 perform as it should, we handed over phone on 31st July, vide service job sheetno[protected]/090801/33(copy attached) and till date we have not heard any thing else except that instrument has been sent to Delhi for further varification, repair, new softwear, etc...

As fan and admirer of Nokia I expected a reply in this effect as what is status of my phone!as a customer atleast i need feed back and why should a brand new just launched high end new phone requires this? In absence of phone we had to buy immidiately another phone, and we have mental stress on this bad experience, now I would takeup matter at different level regarding customers wooes, and not given product and services as to be given by Nokia, and that too is not expected from such a brand concious company whose products and services are rated so high!!!

I hope you understand customer better, please dont make customer run for help.I will talk to my lawer on this if required.

Regards

AG Vohra

(Vice President)
Apar Ind Ltd

if this was US i wouldn't be writing this . i would have gone to a court and won for your sloppy and highly irresponsible behaviour towards your customer . it is the third time i submitted my phone for repair under warrenty and as usual your people in nokia care khammam told to wait 15-20 days for me to get my phone back. the problems the phone has are 1. abrupt call disconnection and showing low signal in high signal areas 2.flash keeps turning on even after i turn it off 3. the panel around the screen lost its paint when i got back the phone from you last time . if you people have any tiniest sense of customer wellbeing do something about it as fast as you can. i hope it is not too much of my asking for you to do your job right .

keypad not working properly. 7.8, 9 keys are not working properly.I Have repared 4to 5 times from serive center but these problem always occur . I have purchase these set from tudor air link systems from meerut but i m facing lot of problrm recarding these set so kindly take strict action to my complaint.
add of tudor air link system is - tudor house, 82 begum bridge crossing meerut.

thank you
with recards
mr naresh jain
E1 ankur enclave railway road meerut
contact no -[protected], [protected]
recidence[protected]

I recently bought E 71 ...its nt even 2 week old that it has started giving problems. I was playing a game on it and it suddenly froze..its on/off switch also didn't work..i had to manually remove the battery . also lately it has started hanging when i receive a call. Nokia has really disappointed users coz of its frequent hang problems in most of its phones.

I have lost my Nokia 6233 handset on 13th august 2009 (IMEI No.[protected]) at kurla (West) while returning from university to home in bus. (bus no 313)The mobile handset was purchased on 06 July 2008. The complaint has been lodged to Kurla (West) police station on 3rd august 2009 I was using bpl mobile sim card and mobile no.[protected]. pls block for the same
pls contact i[censored] got it...

name:-prakash name
add:-508/8, panther ngr, kannamwar ngr no 1.vikhroli (east), mumbai-83
contact no:-[protected]/[protected]

sir,
i am mukesh kumar from jammu. I purchage nokia 6500
slide on 24 may 09 with defect memory card related problem & hang up problem. Dealer refuse to change it. I deposit it to nokia care on 08 jun 09 & received it on 25 jun 09. Memory card problem solved but hang up problem not . After five days it totely switch off and not switch on . I deposit it again to nokia care on 13 jul 09 & received it on 03 aug 09. When i check it it has problem same, i tell the matter to nokia care. & request to replace it. They send it again delhi on same day 03 aug 09. Sir it is requested to change the mobile due to defect again and again. After purchage the mobile i am not getting result of it and other way i am harrasing to go nokia care again and again.., please c check the matter and solve my problem. My mobile details-
.name- nokia 6500
Date of purchage- 24/05/09
EMIE No. - [protected].
Purchage from- Bedi cycle works, city chowk, jammu. cont no, no.-[protected] Bill no- 2077. Nokia care address- TECH JK 46 B/B GHANDHI NAGAR, OPP OBC BANK, JAMMU. FIRST Job sheet no[protected]/090608/25. second job sheet no.[protected]/090714/!6

Hi there,

I have recently purchased nokia 5800 xpress music very first day t started giving proble of memory full i asked to customer care they have only upgrade software no answer on this problem i found this problem in all nokia 5800 handset if nokia know that this is the problem than why they have supplied this handset in indian market without solving problem i want to replace my handset

R/Sir
my nokia N73 mobile stolen on 16 Aug 2009 at home and his iemi No [protected] if you will trace this phone please send me any information about on my email thanking you sir

To Senior Manager,

Subject : Replacement of Handset Nokia 1650.

Sorry to inform you, i purchase Nokia 1650 from PLANET-M store at Airoli, Navi Mumbai on 1, October, 2008 with Warranty of 2 years .
But in a week time (second week of October, 2008) i notice a manufacturing defect of 'Bulging of Key Pad' of my set, on this vendor refuse to admit their fault, n not even ready to fix that, i also give it for granted at that time,
Now again set give a problem of Charging, So i ask him to replace this set as it is Defective Piece.
He again refuse to follow warranty norms (Warranty mentioned on bill upto October, 2010) .

Request you to please have serious action and make my set replaced.
Thanking you.

Bill No. 056663
Vendor Address: Planet -M strores,
Sector 6, Plot 1- Airoli.
Navi Mumbai - INDIA.

My Address- 301, Krishna Apartments,
Sector 6, Plot 1- Airoli.
Navi Mumbai - INDIA.


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Thanks & Regards,

Diveymaan Agrawal
+91 [protected]

on 15th august i got a sms on my mobile from TM-SPDC UK
that YOU HAVE WON $1, 000, 000 IN THIS YEAR'S SHELL MOBILE DRAW WITH PIN SPDC-IN. TO CLAIM, E-MAIL YOUR PIN TO REV. WHITE ON: [protected]@LIVE.COM
so please tell me that how can i'll claim this prize money.
i'll be thankful to u

hi...i'm having Nokia 3500C for last 1year now i'm having a problem of showing some unwanted indicater in the place of message indicater its keep on rotating and showing like messge in the inbox and showing the symbol of EGPRS... i din connect gprs for past 6months but still showing like this...sometimes showing unable to retrieve multimedia message...Wat to do...hw to remove this problem...tell me the solution as soon as possible...

dealer prakesh music center bhopal
purchasing date 26/10/2008
imei no. [protected]
model no. 3110c
job sheet no.(m.p.nagar, bhopal, M.P.)
1.090408/6
2.090526/31
3.090606/9
job sheet no.(sindhi colony, bhopal, M.P.)
1.090625/4
2.090706/43
3.090709/44
SIR,
We are frequently facing problem of boot faliure as well as card cruption. we want to replace our handset. we are facing this problem since 5 months. my mob. is in warrenty period. one time they send my mob. to head quater delhi. then also same problem is occuring. sir please give order to nokia care manager for the replacement of our mob.as the manager said when they get the order of replacement of mob. then only they will replace.
address: DILIP KUMAR PATEL
MG-113 INDUS ESTATE KARARIYA FARM, BHOPAL(M.P.)
CONTACT NO.[protected], [protected], [protected]
Sir plz contact us as soon as possible.

Dear Sir,
I bought Nokia mobile before five months. Mobile battery is damaged in warranty period. I went to dealer. Dealer confirmed the damage and accepted my complaint but they asked minimum two weeks to provide a new one. It is a great inconvenience. We don't expect such irresponsible response from such a famous company. I hope either you will provide better service. If you don't respond positively we will decide to ban your product in our use.