Nokia India Complaints & Reviews

Sir,
My name is Dr.Punith K. I am working as a consultant in M S Ramaiah Medical College in Bangalroe. I have been a part of nokia family ever since I started using mobile. I have changed 5 mobiles and all have been nokia. But this time is the worst experience with nokia. I bought my nokia 5800 (IMEI no. [protected]) 2 months ago. Within 2 weeks, there was dusting accumulating between the screen and glass. I went and showed them. Till I went inside everything was working fine. I gave the phone for inspection and after 5 minutes they say the touch screen is gone and they asked me to replace it. Since I did not want to make big fuss of it, I payed Rs.1700 and got it replaced. But the problem did not end there. Dust continued to accumulate again. When I went back, they said it is normal for it accumulate and asked me to get it cleaned regularly. I was shocked to hear the response. I mean I never expected a big company to make such defective phones where dust always gets accumulated. Now, my head phones are not working. I cannot hear from the left piece at all. I went to get it checked. They say I had to give it and they will need minimum 15 days to get it replaced. I mean this is the worst customer care I have experienced in my entire life. Like I am a doctor and with the present swine flu pandemic situation I need my head phone as I receive my calls in hospital only through it to minimize contact and contamination.
The main reason I always buy nokia is for it good quality. With the present experience I surely have switch my brand henceforth. As a last ditch effort I write this complaint to request for help. I cannot be roaming to nokia care shop nor can I use my phone without headphone. Kindly look into the matter. I will be waiting for an appropriate response at the earliest.

Yours sincerely

Punith K

Good morning sir
as we all know that nokia has been a reputed company and has been providing quality services over the years.
but i wouuld like to bring to your notice that i had registered a complaint regarding my cell phone
model no.-3500c
product code:-0567037
it has 3 major problems
1.the alarm ring is not audible
2.the bluetooth technology is not functioning
3.when someone calls up, it is very faintly audible
it has been sent thrice to the service centre and still it is not repaired
the job sheet no.s are-090763/5, 090804/6, 090821/8.
i am thoroughly disappointed with the services in the sambalpur(orissa) service centre.
i would want you to take some strict actions and since the cellphone is within the warranty period i want it to be replaced as soon as possible.
I would be greatly obliged if you consider the case ant take necessary steps at the earliest.

Please, find here the details of my lost handset.
Nokia N93, black
FCC ID: QWRM – 55
IC: 661AE – RM – 55
IMEI No.: [protected]
Code: 0538855
Date of loss – 18/04/09 from Kolhapur Rly Stn, from Rani Chennamma Exp while train leaving Kop Rly Stn
Complaint registered at Miraj Rly Stn – 47/2009 (Pol Neminath Chavan – [protected])

Please, track the IMEI and let me know the current user.

This is to bring to your notice that I had purchased a Nokia 7610 Supernova in the monh of Dec 2008.My handset suddenly stopped responding on 1st Aug 2009, the phone was within warranty so i took it to an aunthorised nokia care centre (MAA Communications. B 36 Gurunanak pura, Radhu Palace Rd, Laxmi Ngr, New Delhi)

DETAILS OF NOKIA CARE JOB SHEET
Date: 01/ AUG/ 2009
Time: 18:41
Job Sheet No:[protected]/090801/80
IMEI No: [protected]
Product Code: 056335
Warranty Ref No: APAINY[protected]
Target Delivery date: 14/aug/2009

After going to the nokia care centre Kanchan Sethi brought to my notice that nokia care centre does not give any data backup and was told rather rudely by her that its not their but the customers responsiblity and duty to take the data backup. As the handset went dead I being a layman i requested the nokia personnel to give me the data back up as i being an entrepreneur had many important contacts in the phone. But they flatly refused to even consider my plea inspite of repeated requests.I also requested them for a standby handset since i did not hav a spare handset on me.Even this request was turned down by Kanchan Sethi.After seeing her non cooperative and rude attitude I asked her to call the branch manager.

After waiting for 15 minutes Ajay Rana came he was introduced to me as the branch manager.I repeated the whole incident to him but even he refused to give me any assistance with the data back up whereas he assured me that he would give me the standby handset by afternoon next day which till date i hav not received from them.

This took us around half an hour and inspite of the fact that our concerns were not handled properly we were very rudely told by another personnel named Amit Sodhi whose designation was not revealed to us that it is due to consumers like us that their precious time gets wasted and they have better things to do and asked us to leave.I would also like to bring to your notice that there were others also who were being troubled in the same manner.

As mentioned above the target delovery date was 14th but till date that is 24th aug 2009 i have not received my handset.I have even registered a complaint with Nokia Call Centre.The staff at the call centre was also very incompetent and after repeated requests was i able to talk to the floor incharge, it took them 28 min to register my complain( complain no [protected])

So overall my experience with nokia has been horrible to the extent of being harassed and morever have suffered a lot due to loss of all my important business contacts.i would like to be compensated for whatever trouble i have faced, i would like you look into this matter and kindly revert back to me.

sir,
by mistake my display was cracked and after that it worked for 20 days
and after that it completely switched off

i took it to two nokia care centers they didnot serviced, atleast i asked for mobile to switch on it they refused to do it

Dear Sir,

sub:- Repair of the new mobile

1. With reference to the above subject, My Nokia mobile model 5800, IMEA No-[protected], Date of Purchase 11.01.2009 was deposited with Benz India Pvt Ltd, C-126, Naraina Industrial Area, New Delhi on 20 Aug 2009 since there was no display. I was promised delivery on 22 Aug 2009 vide Job Sheet No[protected] / 090820 / 5 dated 20.08.2009.

2. I have now been told that it will take 7-10 days since mobile has been sent to head office, I require my mobile urgently to discharge my duties. I request you to issue me with a replacement set immediately or replace my set with a new mobile.

TREAT MATTER MOST URGENT

Regards,
Lt Col P S Bhinder

Respected sir,
I am received a message that,
"I won 750000GBP in 2009shell int, l mobile draw", what is this scheme?
honestly request you to give me more & correct information about this on my E mail
address.

i have taken nokia n73
bill dated 25/7/08
IMEI NO: [protected]

i was facing problem in network the mobile was not catching network
i went to NOKIA CARE BHIWANI ON 21/7/09 they took the phone n said u will get it in 15 days
but they returned it in 32 days by no the phone's joy stick and foward camera was not working.
i told the manager about this he said we are not responcible for this and he said there in no warrenty
of this phone . and when i asked him for fed back and complaint form he refused to give. THIS IS WHAT NOKIA CARE BHIWANI CUSTMOR SATISFACTION POLICY IS ...
PLZ HELP I AM IN TROUBLE AND I WILL NOT SUGGEST ANY 1 TO GO FOR NOKIA
THIS WAS PANKAJ A NOKIA MOBILE PHONE HOLDER

hi, ,
frnds i lost my n73 mobile whil m travelling in bus mobil imei:[protected]

dear sir/ madam
i receivd a msg today that my mobile number has won 200, 000 GBP in UK NOKIA MOBILE PROMO2009. im totally confused ... is it true or fake? plz help me sir...

my daughter purchased a mobile phone nokia 7210c item no[protected], lot number [protected] from from her hard earned money on 1.08.09 from spice retail limited, saini enclave delhi( consumer id[protected] . the phone went out of order just after a week. the seller refused to entertain and asked her to go to nokia care. there the phone was set right but it stopped working wihin six hours.
she has lost complete hope and really depressed . she never expected to belet down by a brand NOKIA.
she wants to get rid of the phone out of the disgust and the betrayal by the service and the quality offered by NOKIA and spice retail.
How can we assist her to regain her confidence .
she wants to move to consumer redressal forum also and take up the issue for educating others .
please advise and assist .
kind regards
r k. bansal
[protected]

Hello,
I purchsed the mobile E63 in feb 2009 from Wireless Communication, salt lake, kolkata.
Just after 3 days of purchase mobile got restart automatically.Than geeting swithd off also.
I have taken 3 times to store but no result.Same issue is repeated. Once as per suggestion changed my SIM also .It worked for 30 days.Than again the issue ie repeated.
Please suggest what to do?

Thanks,
Nihar R Padhi
[protected]
Saltlake, Kolkata-64

Dear Sir/Madam

this is to inform you that on 11th Aug 09 I hav purchased Nokia 6208 from Mobile Store, South Ex- with an offer of vodafone sim card woth 100/-. But AS LATER ON I inserted my MTNL sim card in the hand set the set was not accepting my sim card. But the set is accepting other sim card like vodafone n idea. AND my MTNL SIM CARD is working in any other set.
On 18/08/09 when I went to the mobile store from where I had purchased my set initally they refused to to attend saying show it to your MTNL office or go to nokia care. This was really very disguisting with out using the for a single day why should I go to Nokia care after paying such a dear amount. After 15 min of argument they so my set and asked me to go to Nokia care saying we can't do anything.
When I requested them to replace my hand set they refused me saying 48hrs of replacement time is over.
This ws again to my astonishment that this 48hrs of replacement policy they didnt inform me at the time of purchase and they themselves have aggred to misguide me.
On 20th Aug Ishowed my handset to Nokia care Lagpat Nagar. They suggested me that the hand set will go to the company and then only I'll get my hand set. But without using the phone for a single day and I return the phone to the company there no fun in purchasing a brand new phone after paying such a great amount.
This is my request to you that kindly replace my set as soon as possible. As Im using Nokia set by the past 6 years I dont want to loose your brand equity.
my set details are as follows;

Customer No.[protected]
Purchased from; MOBILE STORE, SHOP NO.6, SOUTH EX-1, NEW DELHI-49
Set; NOKIA 6208
[protected]
Date; 11/08/09

Sir/Madam,

One of my relative work in your firm in Mobile repair service city india ltd.
A-27, mohan corp industrial estate
& has been working there for last 2yrs.They were placed at a package of 2.5 lac/annum of which, were paid a small part of promised amount during training period, and on asking they were told that their salary would be by the promised amount as they would become permanent but this matter was never sorted, and moreover they are asked to work more than the actual time.Now because of fear of being expelled in this period of recession they are not daring to complain this matter to higher authorities, directly.
So, i request you to please have a direct look & check on the matter, without involving the officials in that centre.

hoping for a positive and immediate reply

Sir/Ma'am

I have lost my mobile on 20.08.09 and its sim No. is [protected]. I requet you to kindly deactivate the same and issue a duplicte sim. Please do the needful imediately. You can contact me on my vodofone No.[protected]

Thanks & Regds,
Raghunath

Dear Sir/Madam,
I was owning a nokia 6500s from the past one year. One fine day i spoke on the cell and when i picked up my cell to call it was dead.I tried a lot but it didnt start, the very next day i took it to authorised nokia care centre ( Today Telecom).I gave them my cell and they told me that it is liquid damage and that they will call me and let me know the estimate cost of the repair.I was promised delivery of my cell after 10 days. But I did not receive the estimate for the next 20 days. In between I kept calling them up, they kept on saying it will be done in a day or two.Then since they did not reply me i went and got my cell back from them.Then i took it to another nokia care and they told me that the IC of the cell has been tampered and it is burnt.Now i dont know is it worth bying a Nokia and taking it to their customer care showrooms for repair. My money is gone down the drain as i took Nokia a well reputed company.
Thanking you and awaiting of your reply and that too a positive one.
JITEN R MAKHIJA
No: [protected]

Dear Madam/Sir,

I lost my mobile on 19/08/2009. My mobile IMEI No is [protected], Nokia 5300.
Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,
praveen kumar.

I have purchased new Nokia N73 (IMEI-[protected]) on 29/10/08 from Kiran Gift Centre, 18, Lower Bazar, Shimla for Rs. 29/10/08. From last month i have noticed that the phone automatically swithces off even when battery is not exhausted. I went to Nokia care Shimla and showed the set to Service Engineer; where he said that some type of liquid has gone into the mobile, due to which it is facing hardware failure and therefore it could not be repaired under warranty.
I was surprised, because i could not take it. My phone never came into the contact of liquid. I live in a place where temparature goes above 40 and when we take any call, sometimes we do see sweat in the phone. It may happen that phone has got liquid in this way...But then I would say Nokia phones in this manner are not at all appropriate for hot weather countries like india.
Sir, All i want is to get my phone repaired under warranty, otherwise i will be constrained to take legal action against the company.
I hope company will take appropriate action and resolve my problem at the earliest.

Thanks and Regards
Dhiraj Gupta
[protected]@yahoo.co.in

Dear Sir

I have purchased a nokia handset on 24.2.2009 from the S.D.Enterprises, G 6-7, Manish Chambers, Plot no.15, L.S.C., Saini Enclave, Delhi 92.From the very first day i was facing the problem in this set that sometimes it hangs and while talking on speaker i get very low volume. But due to some work pressure i couldn't go to your service center. Day before yesterday i went to the shop, they said it's not our job you contact to cust care. Then very next day i rushed to Cust care and waited there almost an hour for my turn .there i explained the problem to one of your executive, he told me to leave the handset and asked to replaced the battery from the shop as there was some problwem i8n battery also. Then i went to the shop where they refused by saying that six months are going to over and why didn, t u turned up earlier? Its really ridiculous and harassing.I feel very bad about this exploitation of our innosence by your dealer.I am sending u the copy of bill also. Kindly replaced the battery of my handset.

Thanking you.

Yours Faithfully
Ashish Pant
If any query mail it to - [protected]@gmail.com OR [protected]@yahoo.co.in
Or
call on [protected]

Dear Madam,
I am still waiting for any feedback from NOKIA.
Please let me know the status of my Mobile
As per your Job sheet status enquiry the status of the Mobile is closed - repaired, please let me know when I can collect my Mobile .
Regards,
Krishna Bhatt
+91-[protected]

From: K Bhatt
Sent: Tuesday, August 18, 2009 9:44 AM
To: 'poonam.[protected]@nokia.com'
Cc: 'KRISHNA BHATT'; 'Jayesh Thipsay'; '[protected]@nokiacareindia.com'
Subject: RE: Job Sheet No. [protected]/090701/56 Dt.01/07/09



Dear Madam,

I have not received any mail or information from NOKIA, please help.
Regards,
Krishna Bhatt

From: K Bhatt
Sent: Wednesday, August 12, 2009 2:07 PM
To: 'poonam.[protected]@nokia.com'
Cc: 'KRISHNA BHATT'; 'Jayesh Thipsay'; '[protected]@nokiacareindia.com'
Subject: Job Sheet No. [protected]/090701/56 Dt.01/07/09

Dear Madam,

As per the below mail trail, I have not received any response from NOKIA service center, the Job Sheet No. [protected]/090701/56 is showing repaired but as on date I have not received my Mobile back from service center.

I request you to please do the needful.
Regards,
Krishna Bhatt
From: K Bhatt
Sent: Wednesday, July 29, 2009 9:24 AM
To: 'Jayesh Thipsay'
Subject: RE:

Dear Jayesh,
I once again confirm that I had not shown the Hand set to any unauthorized service center, I asked the supplier for repairing the Hand set but he told me to submit the set to your service center, the set checked by your office and told me to collect the set with in one week, after that your office told me to the set is forwarded to Delhi service center, but your Job Sheet is showing Repaired,
Its not question of money but it’s a question of NOKIA brand name and customer satisfaction.

I request you to please send my Handset in working condition.

Regards,
Krishna Bhatt
From: Jayesh Thipsay [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, July 28, 2009 7:49 PM
To: K Bhatt
Subject: RE:

Sir,

As you are aware that we have recd. your Handset as WARRANTY VOID because o[censored]nauthorised Rework and same has been shown to you and discussed with you and with your consent it has been decided to resend so same has been sent again .Hence you are requested kindly bear tii we receive the same.

Thanks and Regards,
Jayesh Thipsay.

--- On Tue, 28/7/09, K Bhatt <K.[protected]@zensar.com> wrote:


From: K Bhatt <K.[protected]@zensar.com>
Subject: RE:
To: [protected]@nokiacareindia.com
Cc: "KRISHNA BHATT" <[protected]@hotmail.com>
Date: Tuesday, 28 July, 2009, 4:51 PM

Reminder-I

Regards,
Krishna Bhatt
From: K Bhatt
Sent: Monday, July 27, 2009 10:25 AM
To: ' [protected]@nokiacareindia.com '
Cc: ' KRISHNA BHATT'
Subject:

Dear Sir,

As per your Job sheet status enquiry the status of the Mobile is closed - repaired, please let me know when I can collect my Mobile .

Regards,
Krishna Bhatt