Subject : Defective Nokia Mobile phone 3600S
> Business : Nokia Telecommunications Ltd.
Ace communication, Nokia Care centre
>Address : 13, Main Road, kapil vihar, pitam pure
>City : Delhi
Complaint:
>Nokia 3600slide procured in 14/12/08 had intermitant problem of
> key pad malfunctioning after one month of purchase.
>
> The mobile was taken to Ace communication, Nokia care centre on 04/03/09
> for inspection.
>
> Nokia care centre refused to attend under warranty & asked for Rs.
> 2000/- for repair.
>
> The liquid panel in dome key pad was found to be defective. The reason
> cited by Nokia care was water ingress in the key pad which was totally
> unacceptable. The manufacturing defect in Nokia phone resulted the
> complaint which is turn Nokia care blamed us for misuse.
>
> I did not agree for paid repairs & NC centre took Rs.50/- vide slip
> sl.no. 096 for inspection only.
>
> The mobile was bought One Mobile at Big Bazzar, Netaji Subhash place metro
> station for Rs. 9280/-. The IMEI no. of mobile is [protected].
> Consequences :
> The product problem through Nokia care is unattended which has resulted
> highly dissatisfaction & mental agony.
> The customer care representative at Nokia care centre was not handling
> customer complaints properly & had negative facial experession as well
> as body language.
>
> I am continuously trying Nokia customer care 30303838 continously but not
> getting connected as it is always busy.
>
> I bought another phone of Samsung make(BGH-130) this time for Rs. 1550/-
> on 08/03/09 from One Mobile at Big Bazzar, Netaji Subhash place metro
> station.
>
> I demand compensation of Rs. 1550/- towards purchase of new mobile &
> replacement of defective Nokia phone 3600 slide
> Industry :
Nokia N 81 — Hang of mobile set
Dear Balwant,As there is problem in my mobile that it is automatically working when it switched on. I have visited your Nokia Care Centre situated at Trikonia, Haldwani.
After checking it has been found that there is problem in the keypad & it should be changed with immediate effect so that the mobile could smothly worked. For all this you have to pay Rs 1600/- . This mobile has been purchased on the eve of Diwali on 28th oct 08 which clearily reveals that it is under warranty period. You have told me that this case can not treated in warranted & there might be sweat entered in the kaypad. But i don't understand who can a body sweat can be in the winter seasons.
I have purchased this mobile at Rs 14400/- but with in little span of time how can anybody pay extra payment of 1600/- In that case i only say that Nokia Mobile should not be purchased. Kindly being a parmanant customer of Nokia Pariwar pls change the parts in warranty.
Thanx
Sumit Sharma
Manager Sales .
Amar Ujala
Haldwani ( Uttarakand)
[protected]
IMEI NO. [protected]