Nokia India Complaints & Reviews

I have bought Nokia 5310 Express music and 7321 models of Nokia last month. I was using N72 before that. I was happy with the perfomance of N72. But as soon as I bought 5310 it started showing the quality problem like display was not working properly. Due to my work I travelled to other city and on the 20th day the display completed gone black while attending one call.

Before this incidence my thinking for Nokia was like a pioneer in handsets and first in quality but relised that Nokia has also started compimise in quality.

I request Nokia to replace my handset as I would be back to my home location and will deposite to Nokia care soon and maintain the brand name .

Regards

Ghanshyam

Gentlemen,
I bought NOKIA MOBILE MODEL 5800, imei no: [protected], Warranty ref. no. apainy[protected], on 16-april-2009 ( 20 days back), within 20 days i face so many problems like blank display, phone locks up, not responding.
Yesterday i go to service centre they told it will take 15 days for reparing.
Please answer my below questions:
1. IS NOKIA QUALITY IS VERY POOR NOW??
2. IF PHONE IS FAULTY WITHIN 20 DAYS, THERE IS NO
CHANCE FOR FREE REPLACEMENT??
3. IF PEOPLES BUY SUCH TYPE OF COSTLY MOBILES THEN
YOUR TREATMENT IS ALSO SAME WHO USE CHEAPER
MOBILES???
4. WHY YOU ARE TAKING LONG DAYS FOR YOUR SERVICES?

It is very bad experiance in my life.

Regards
Rajesh Puri

My Job Sheet No : 11070

I had purchased Nokia N81 at the Mobile Store at Kodambakkam on 05/08/2008. The warranty period is for one year. I am facing problem with my mobile like, the keypad is not working, volume key is not working, the volume sound is very low. I had given my mobile for service at Nokia Care [Raksha Impex] on 28.04.2009. I was been told that they would give my mobile within 2 days. I called on 04/05/09 @[protected] to the service centre to know the status about my mobile Nokia N81. They said i could collect it on 05/05/2009. When i called today [05/05/09] they told me today is an official holiday and only the back end is working, hence i could collect my mobile on 06/05/09. I am not interested to collect the same mobile. I request you to kindly replace me a new mobile with immediate effect.

Please revert for my query.

dear reader
i hv a complaint regarding ur poor service, i belong to jodhpur n i have lost my phone i want to get it back with the help o[censored]r tracing service i hv given my emi no. also bt there is no response my emi no is [protected].plese do somthing

hello nokia...
i purchased nokia 6300 handset with IMEI ([protected]) on about july 2008 from ankleshwar, gujarat. it worked smoothly for 3 months. but then in december, my earphone attachment pin was ruined. i repaired it in chetak sales nokia care in anand, gujarat.
then again in january their was a problem of auto switch off. so again i went 4 nokia care, anand.they returned my phone 2 days later saying it was a software problem.
1 month later again the same problem was repeated and they again flashed the phone and returned 2 me. but this time it worked 4 not more than 4 days. so they said they would be sending it to company. i received my phone after about a month. but again it worked for 10 days and got ruined.
this time i have given it in nokia care, bharuch i.e khushi communications. and they said they wud be sending to the company.
i m now fruistated with this kind of aftersale service of nokia. please thoroughly check in the problems of my handset and reccomend it 4 replacement. bcoz if the problem is not solved now, i wud follow the proceedings by taking all the jobsheets to the respective authorities and lodge a heavy complain on nokia.

Nokia 2760 Complaints - mother board got corrupted
View all Nokia 2760 complaints
Nokia 2760
Posted:[protected] by Vedha Vijay Raginwar Send email


mother board got corrupted
i have purchased nokia mobile before 1& 1/2 year before but now the handset get problem i get it to make it repair at local repairer of mobile but they told me that hand set can not be repaired casuse the mother board get corrupted.

can i get the answer that now there are so many important & valuable data like phone no. images, recordings which i lost, how can i get it back?
there is no any way to get that data? i need that valuable data may i?

Dear sir,
The below mail has been recieved from ([protected]@live.com)
kindly let me know does this people bluff all net users or they are professionaly involves in this matter?
regards
Imran m Kumpariya
Dr Reddy's Lab Ltd
Mob-[protected]




File No: Ref Nº.: UKL/74-A[protected]
================================

Winner's name:IMRAN M KUMPARIYA

Accept our sincerely apology, for the slight delay in responding to your mail, it was an outcome of the processing of your winning documents.We wish to congratulate you once again on this note, for being part of the 5 winners selected on this week's NOKIA PROMO.The Nokia promo felicitate with you and your family.This promotion was set-up to encourage the Nokia users.

Hence we do believe with your winning prize, you will continue to be active and patronage to the NOKIA.I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners.

A winning cheque of sum Two Hundred Thousand Pounds Sterling along with a Nokia N93i and also a certificate of prize claims will be sent along side your winnings cheque

These documents has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you and there are some document you have to sign after you have receive the prize.TAKE NOTE.

We also like to use this medium to let you know that the Jetstar courier home delivery automated charges for the lifting and clearance of your Winning prize (Parcel) from the customs to your doorstep will attract some amount but this charges will be paid to the delivery officer upon arrival to your country for the clearance of your Winning prize (Parcel) before it will be delivered to your door step, this is because Jetstar Courier Home Delivery was warned of the high and important value of the deposit, hence Jetstar courier home delivery is taking proper precautions to ensure that everything goes well throughout the delivery process and your Winning prize (Parcel) will go through a diplomatic wing for high security and safety delivery of your Winning prize to you instead of the normal cargo discharge.

Your Winning prize (Parcel) today 03/05/09 moved with the Jetstar Courier cargo airways and will arrive India 04/05/09 Our diplomat/delivery agent will call you on his arrival to India and guide you on how to commence payment to the clearing agent/customs right there in India before your Winning prize (Parcel) will be taken to your doorstep.

You are requested to update us with all correspondence between you and the diplomat as soon as he gives you a call.You're advice to clear your Winning prize (Parcel) with utmost urgency, otherwise your Parcel will be placed on special storage and that will subject it to additional demurrage charges by the customs of India.


DO CONFIRM RECEIPT OF MAIL

Mr.James Keegan (Esq)
AWARD ADVISER
NOKIA NEW YEAR PROMO
Email:[protected]@live.com
Phone Number: +44 [protected]

I purchased one N-70-1 handset in April'07. IMEI [protected] and in March'09, suddenly the display went kaput. I showed it one local repair shop, who could locate the problem, but didn't have the requisite resources to do the repairs. Hence, i went to Nokia care, Mulund(W), mumbai. There, after endorsing that it was tampered was returned after a day.When asked what to do next, was told to go to any local shop for repairs.Definitely there has to be something more thqn this.
Now the moot question is when u said it has been tampered, then why ask me to go to the same shop?
It appears Nokia care is all bogus; the company is simply dumping cheap and rejected products in India.
Now I have decided to throw this handset and infact change the company itself, maybe buy sony or samsung...
In future it is NO "KIYA" to nokia.

To
The Nokia consumer complaints India
sir,

I am received SMS in my mobile, MD-NOKIA ONLINE PROMO(Mr.Jack Smith).
Congratuations, Your cell phone has won 365, 000 Pounds in latest Nokia Promotion . For claims Call: Mr Jack Smith [protected] and [protected]@yahoo.co.uk

Then I claim for my winning prize, I send a mail with details to Mr.Jack Smith but he cheating and fraude with me and spend lots of money but there is no any reply to solved this problem
plz read and reply what should I do, because I am very confused kindly solved my problem.

M.no-[protected], [protected], [protected]

The details of mails are given belows:-



Centaur House Ancelss Business Park
GU51 2UJ FLEET
United Kingdom
NOKIA
Connecting people

Attn: Mr. AWADHESH KUMAR SINGH

Congratulations once again on behalf of Nokia Connecting. We do believe that your winnings will be put into good use for community, educational and business development.

On Behalf of Nokia Connecting people and the Screening Committee of the British Lottery Board of Trustees, I wish to formally announce to you that you have successfully passed the Screening and Verification Form Matching Test conducted for all on line winners in your Category. Hence you are therefore cleared. All necessary documents that will facilitate the clearance of your cheque in your name has been processed. Your parcel contains the following documents has been deposited with the courier company:

1.WINNING CHEQUE VALUED THE SUM OF £ 3, 65, 000
2.WINNING CERTIFICATE FROM THE BRITISH INTERNATIONAL LOTTERY.
3.CLEAR SOURCE OF FUNDS CERTIFICATES(C.S.F.C.)
4.ANTI-TERRORISM CERTIFICATES( A.T.C)
5.CERTIFICATES OF ORIGIN OF FUNDS(C.O.F.)
6.LETTER OF AFFIDAVITS FROM THE BRITISH HIGH COURT OF JUSTICE, STATING THAT THE WINNING WAS RECEIVED LEGALLY FROM THE UNIVERSAL DONATION PROGRAM, AND DULLY SIGNED BY THE LEGAL ATTORNEY TO THE UK NATIONAL LOTTERY.
7. CERTIFICATE OF GUARANTEE.

These documents has been securely sealed and packed for security a reason which makes it impossible for anyone to view it until it’s been delivered to you. Your parcel with identification number: CPEL/OWN/9877 has been sent to our affiliate courier company (ECOURIER DELIVERY SERVICE). You are required to contact the courier officer of dynamic dispatch Courier Delivery Service.

Customer desk with the following details:
Contact person: Mr. Ben Mark
Email address: oxland.[protected]@live.com
+[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Centaur House Ancelss Business Park
GU51 2UJ FLEET
United Kingdom
NOKIA
Connecting people

ATTENTION: WINNERS

We have sent an urgent message to the courier office to attend to you regarding your parcel.

Yours faithfully,

Mr Jack Smith

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hello,
Sorry for the delay in sending this mail and for failing to confirm my ticket to your city on Saturday as agreed. It’s all because the customs here are very strict about incoming and out going funds in the country. During scanning of the parcel, the customs has to open the parcel and then they discovered the cheque..
They are asking many questions about the cheque and I have given them every document regarding your winning but they asked me to come back this Monday morning So that they will conclude their inquiries. I do not know what they want to know. I have conveyed the matter to London also and they are doing something about it.
Still at the airport now trying to sort matters out, the officers are saying that people use to bring such huge amount of money for other purposes such as drugs or terrorist support in the name of lottery award so for this reason they need to have every document in place to make sure the money is and its owner are genuine. They are requesting for the anti money laundry/terrorist certificate from the copy and us we have here is issued in UK but they said it is not valid here in South Asia, which covers Indi, this make the matter difficult now.
Since morning I have tried all I can to sort it out with them but they are not cooperating with me and from all indications, I have discovered that they need something from me. Mr. Yogi the only one among the officers who is willing to listen to me has advised me to tip them and let them release the parcel to me because the more I argue with them the more they are finding excuses to delay or cancel the delivery of the parcel to the owner (YOU) and at this time it will take more time and even more expensive to start the process of correcting the document, .
In this way, I really do not know what to do because it is not easy to propose a bribe to an office and I cannot propose any thing to any one without your approval from you. Please think it over and if you want me to go ahead and propose them a tip then let me know for example how much I can tell them. I am very frustrated here and so upset also because I know you are waiting for me and also because I have to deliver to you fast as I have only two more days remaining before I go back to UK to rejoin my job.
Please let me know what you think I should propose to them and let us get the parcel out because we can’t keep on arguing with them or the will send the parcel back to UK.
I wait your response.
Thanks for your understanding
Philippe Nelson.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hello,

Your complain has reached us yesterday and Mr Philippie has told us that instead of following his instruction which is in accordance with his company rules, you rather giving him command and want him to follow your directives.
He filed a complain letter yesterday indicating that you has said you are not interested in receiving the cheque and that you have filed a police complain.
They problem that arises at the airport is due to the huge amount of the money on the cheque and your country monetary rules are to be respected and that is what Mr Philippine was trying to do but instead of you to listen to him and get your cheque you listen to others and now trying to loose your life time opportunity.
They has arranged for the repatriation of your cheque to UK but if you are ready to receive it i personally advice you to call Mr. Philippe and apologies to him for your offensive words. I have contacted the man in charge and have pleaded with him on your behalf and i requested for the parcel to be send to you.
Comply with the delivery man and let me know when you pick up your parcel.

Regards
Mr Jack Smith

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
ATTENTION: Mr. AWADHESH KUMAR SINGH

We resived your complain about the delivery of your parcel and our delivery officer Mr Philippie has filed a complain letter to us indicating that you has said that you are not interested in receiving your cheque and you have filed a police complain about your parcel, and your not following his instruction which is in accordance with our company rules.

Why you don’t want to follow his instructions? so that he will complete the process and delivery your parcel to you, his there to do all the work and see that you pik up your parcel.
He told me that why the problem arises at the airport is due to the huge amount of the money on the cheque, that is why they ask him to give them money in the airport, not that our delivery officer want to take your money Mr.AWADHESH KUMAR SINGH, I don’t know why your people is like that.

I told you that his coming to India to delivery your paecel and you have to contact him to direct you on what to do, this what I told you to follow his instructions to avoid any delay or mistakes.
We have arranged for the repatriation of your cheque back to UK but Mr Jack Smith has pleaded on your behalf and he requested us to help an see that you pick up your parcel, and if your ready to receive your parcel now you have to contact Mr Philippie on phone ans ask him to forgive all the offensive and bad words that you use and follow his instructions.

You need no arrangement with any other party before in remitting the money into your account as that is part of his work. Contact him and he will direct you on what to do and kindly follow his instructions to avoid any delay or mistakes.

That is why it is important for you to provide him the formalities for him to complete the process.

Best of luck
Mr Ben Mark.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear sir,

This is Awadhesh kr. singh the winner of nokia conest. I allready fullfill your all requirements
by paying custom charge and all other charges but your delivery person is demanding bribe for the delivery and harsing me because we come from assam to delhi for the delivery.we enquire the custom office and they said this is totally fraud and the custom clearance slip is not original.when told him that i will take the matter to the court then he again call me and said that take your parcel. so how can i believe on him. so plz take proper action and return my money back.

i am sending u the avidences that i have and plz check it out.

delivery man's mob no. [protected]
his ac no. pooja enterprises[protected] icici, lalramngaihi [protected] idbi
pan no AAKFP6412H, AEMPL8370A



Mr. AWADHESH KUMAR SINGH

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

MR. JACK SMITH

AS PAR UR MAIL I AM VERY CONFUSED . I DONT KNOW WHAT IS UR COMPANY RULES .BUT I WANNA TO KNOW HOW CAN U SEND MY MONEY BACK.PLEASE YOU ARRANGED MY WINNING PRIZE(PARCEL) IN MY HOME ADDRESS OTHERWISE YOU TRANSFER MY WINNING PRIZE IN MY BANK ACCOUNT...
IN YOUR MAINTENENCE ...

BECAUSE I SPEND LOTS OF MONEY IN DELHI TOUR AND I HAVE NO MONEY TO PAY IN 2ND TIME


THERE FOR I REQUESTED U TO KINDLY SEND MY MONEY BACK AND INFORM ME IN THIS MATTER...

THANKING YOU

MR AWADHESH KUMAR SINGH

Address
MAKUM ROAD,
OPP-TODI XRAY
TINSUKIA
City : TINSUKIA
State : ASSAM
Nation : INDIA
Pin : 786146

hello sir
i got a new nokia 6300 mobile 3 months back.i found some black lines in my NOKIA 6300 display, i'm sure that was not a physical damage. I gave my mobile for repair in NOKIA ZONE 10 K.R.Pusham complex, aarthy theatre road.dindigul, tamilnadu, india.i checked the status of my mobile with my job sheet number 58546550/090430/42 in online, the status showed it was repaired, but when i went back to the care centre to collect my repaired mobile they got my signature in the service jobsheet saying that the mobile was repaired.when i got my mobile back from them it was not repaired i still found the black lines in display.then i came to know that my mobile was untouched.when i asked them about this, they had some discussion among them and said this is a physical damage and it costs around Rs.1450 for replacement.i just want to bring to ur attention that, they are the one who said that my mobile is repaired and got my sign but how come they can charge me telling that as a physical damage?i just feel that this is not a proper way to treat a customer.please do take some neccessary steps to over come this problem.
thanking u.
barath sibi
3/05/09

i get a msg from this company.they are saying to pay only couriar charge around 650 pounds.you wil get 600000 puond world bank cheque.i want to know the details

dear sir/madam
I don't know about the PUK code, i have mistakenly typed it so "SIM card rejected" message is displayed in the phone screen.so pls activate it soon
thank u

I received a message from MD NOKIA
Your Winning Number is: INDIA 184

ATTENTION: Risabh Jain

With this our office have set out a promotion to eash country and your Mobile number came out as one of the lucky Customer in India Asia, which you have won the sum of 365, 000, 00 GBP (Three Hundred And Sixty Five Thousand Pounds Sterling) Which have been converted to India Rupees of 26, 460, 320.55 INR.

To The Manager,
Customer Care

Sir,

Subject: Mobile (N81) having more problems after getting repaired ant nokia care.

Firstly i checked into nokia care at "Nokia care, F-27, 1st floor Prime Mall, Irla, Vile Parle West" to get my mobile repaired. The problem that i was facing was that none of the keypads(alpha-numeric and the slider) wasn't working and the mobile would frequently hang.After i went to "nokia care" i got to know that my mobile was water logged. They did repair my mobile(job no[protected]/090408/8) and it was working perfectly fine at the time they handed over the ' repaired ' mobile to me.

Thinking the mobile is all fine i slipped it into my pocket least expecting it to go wrong again the same day that to within a few hour . The same day i had to leave for kolkata so i could not check into the same nokia care again. At first the mobile was not able to catch the network, but eventually a large number of problems started.

1. The mobile is not catching network
2. The screen is flickering
3. The mobile is switching off on its own
4. The mobile hangs
5. The music player is not working

Since my trip there was of 20 days, i just came back yesterday and today, i again went to the very same nokia care. I wud surely like to get my mobile repaired but then i don’t want to pay a hefty again for repairing my mobile. I had already paid Rs 1750 when i first got it repaired and just because i could not come back in time to get my mobile re repaired, i don’t want to pay again.

I fully believe that it was same technical or setting mistake done on part of the technician that handled my mobile that i am facing so many problems.

Been throughout a loyal nokia user, i am really disappointed with the way things are working out today. Since i bought it at a very dear price and have already paid so much in repair, i don’t want to pay all over again and do expect full value of my money.

Yours truly
Aditya Singh

Hi,

I bought a 5130 Xpress Music yesterday an put my BSNL SIM card in.
Then booted up the phone. After that, the device says "Sending a message"
for 6-7 mins, during that time I cant do any operation. After 4 mins, the
phone works fine. After every powerup, it takes 6-7 mins to register with
the network. I asked the device seller (Univercell) and they are saying that
BSNL SIM cards take more time and other sims wont take that much time.
I did not test with other sim card yet.

Is this a normal behaviour with BSNL sims or should I replace the set with
a newer one?

Please help.

Thanks,
Ram

My Message Was From MD - Nokia/UK on 28/3/2009.

Your Number won you Sum of 365000.00Euros & 2 Nokia Phones in the Ongoing Nokia/UK Promo,
Contact Mr Solomon West +[protected]

send me a reply soon

email:[protected]@gmail.com
mobile number:[protected]

Sir,

I do not know whethr my complaint will be taken in the right way or not but even though for my own satisfaction I am writing this to you..

My son purchased a Nokia mobile N96 in November, 08 from The Mobile Store in Nanganallur. While selling the mobile we were offered a 1000 promoses and wonderful services etc. It was a fantastic mobile and he was taking care of it so well but unfortunatley it fell down on to a water container. We took this mobile to the shop we purchased and the way the lady reacted was too disgusting. The moment I told her about the complaint she said we cannot do anything you have to go to the service centre directly which will take long time and lot of money shoud be spent etc.. etc.. To my knowledge when the customer comes with a complaint it should be received in proper manner and try giving them a good solution, on the other hand the lady was acting so commanding and she was not even ready to take the mobile in her hand. She even said since tomorrow and day after tomorrow is Saturday and Sunday, she asked me to bring the mobile on Monday. I have to walk at least 10km or take an auto to reach the mobile store which I explained to her but she did not even care to this.

I request you take proper action on this issue, if needed I can come to the Store. i hope you can understand my feelings.

Thanking you,

Meena Natrajan
[protected]

this is to inform you that I had purchased a Nokia handset-1661 on 30 March 2009.From next day onwards the set was not charging .I took the set along with the charger to thw Dealer - Silicon Telepoint PvtLtd, 14Chittaranjan Avenue, Kolkata-700 072..The told me that their job is to sell the product and regarding service I should visit Everest Mobicare(Nokia Service Centre) at 10, lenin Sarani, Kolkata-700013.700013.Due to my ill health I could nt visit the service centre in the month of March so I visited the service centre on 27 April 2009.Their the staff told me that to wait for 10 minutes and the job will be done.I reminded the staff that I will have to copllect the child from school sothat I can come in the evening to collect it.He made me wait for 60 minutes and then she said that i should come in the evening.I was annoyed and when I reached school my daughter left for home in this 40'c heatwave without an umbrella..I think she should be sacked from her job for being inhuman to others.
job no-[protected]/090427/22 dated 27April, 2009 time-12.01
munira khatoon

Dear Sir,

This is Navin Chomal, I request you to kindly track my Nokia E-71 mobile, it was stolen on 25/04/2009 at around 8:30AM, near shoe stall in Dakhineshwar Temple, Kolkata, West Bengal, India.

My mobile contains sensitive business materials and important records of my company which are every important for me to save my service.

Please help me for tracking my phone otherwise provide me a GSM tracking software please.

I have already made the FIR with the Dakhineshwar Police Out post

IMEI No. [protected]
Model No. Nokia E-71

Desperately need your support to track the mobile
Thanking you
Your Faithfully
Navin Chomal
10A. Ashutosh Dey lane
Kolkata – 700 006
India.
E mail :- [protected]@hotmail.com

Respected Sir/Madam,
I bought a Nokia E63. Just after 2 days of purchasing I noticed a Screen Flickering Problem while browsing through Images and in Media Player.I sent took my Phone to Nokia Care center and they could not solve my problem and told me that they will send it to Nokia Level 3. I Requested to Replace my phone and they told that only If Nokia Level 3 could not solve my problem then they will give me new phone.I agreed and sent it to Level 3.Today, after 10 days I got a call from Nokia Care center that my phone is repaired and inform me to collect it.I went to Nokia care and I collect my phone and inspect it. I was stunt by looking that even Nokia Level 3 could not solve my problem and they say that they have solved it. I showed the problem to Center Manager and she told they will again need to send it to Level 3.So now i am saying that instead of wasting my time Nokia should replace my phone.I am not free to play this game passing my phone to Care center then they will pass it to Level 3, Level 3 will return it without solving problem and then again I have to pass it to care center then again they have pass it to Level 3. Have I purchased this phone to play this passing game? I kept my this phone just for 2 days with me after purchasing and rest of all days it was with Nokia Level 3.And now it is already proved that even Level 3 is not able to solve my problem.So its by law you are bound that now you should replace my phone without wasting time. Second thing is that on 24th April I am going abroad for 2 years. So I want my phone repaired before that or new replaced phone before that.Or else return my full money along with interest and compensation because I already wasted my 30 days. I want Nokia care center to bring this issue in notice of HIGHER
AUTHORITY. and to contact me in 48 hours.I have mailed many times to service center.If now after wasting so much time i don't get justice I will be forced to lodge a legal case in Consumer forum and Legal Court.I am really tired of all this issue.Hope to get contact with Higher Authority in 48 hours.