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NSDL e-Governance Infrastructure reviews & complaints page 7

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R
Ramya arige
May 5, 2023
May 9, 2023
This thread was updated on May 9, 2023
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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    H M Darshan
    May 3, 2023
    May 4, 2023
    This thread was updated on May 4, 2023
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    Date of the Incident :[protected]
    Temporary Token Number - [protected]
    Email - [protected]@protonmail.com

    Issue - During application for a New PAN Card : I have provided all documents through e-sign option, and have had 106 Rupees deducted from my bank account for the same. When It moved to the generate OTP authentication stage, no matter how many times I click regenerate OTP or how long I wait, no OTP is received on either my mobile or email account.

    Please provide a solution for the same as I require my PAN Card ASAP.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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      B
      Basavan
      from Bengaluru, Karnataka
      May 3, 2023
      May 9, 2023
      This thread was updated on May 9, 2023
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      Hi Team,

      I have created NPS Tier 1 account today and got PRAN generated but when i tried to login/reset password I'm keep getting error as PRAN not found in Database

      https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Response to your query has been sent to registered email address available in NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        A
        anmol0202
        from Panipat, Haryana
        May 2, 2023
        May 3, 2023
        This thread was updated on May 3, 2023
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        I paid 107rs but now i am not able to complete the e-sign process as when i click on complete the e-sign, i am redirected to a new webpage which does not open
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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          K
          kudilan
          from vellore, Tamil Nadu
          May 1, 2023
          May 4, 2023
          This thread was updated on May 4, 2023
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          Address: Gudiyattam

          Hi.
          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

          My PRAN link saving account auto closed now, how can change in new bank account (online possible in bank change), please guide and resolve the issue.
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Hi, I'm also facing same issue if its get resolved for you could you please help me?
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            A
            Aditya Nalwaya
            May 1, 2023
            May 3, 2023
            This thread was updated on May 3, 2023
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            ESign failing

            Hello,
            I wanted to change details (surname) on my PAN and for that I had selected e-KYC & eSign option.

            I entered all the relevant details and made the payment. After that I continued to complete the KYC & entered the OTP and submitted. After that I was redirected for eSign page and upon clicking the "Continue with eSign" link, I am being redirected to some "https://esign.egov-nsdl.com/nsdl-esp/authenticate/esign-doc/"...
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            Y
            Yashvardhan16
            from Noida, Uttar Pradesh
            Apr 26, 2023
            Apr 27, 2023
            This thread was updated on Apr 27, 2023
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            Hi,

            I have created account in NPS on 23rd April 2023 with PRAN number[protected]. Since then I have been trying to login in the account after reseting the password. But even after several attemts, I am unable to do it. Every time it shows invalid ID/IPIN & password.

            kindly check and resolve
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              T
              Tanya001
              from Manipal, Karnataka
              Apr 25, 2023
              May 2, 2023
              This thread was updated on May 2, 2023
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              Dear Sir/Ma'am,

              I applied for my PAN card on 24/04/2023. Since I'm a minor I've been told that it would take some time to get my pan number, but I need to apply for student loan as the deadlines are approaching for abroad Universities. the pan number is very much required for my loan application form.
              I even check the status of my PAN card, but it shows the below message.

              "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

              Kindly return to me ASAP regarding the same. I would appreciate all the help I'd get.
              I have even emailed nsdl regarding this.
              I hope to get a helpful and a quick response to this.

              Many thanks
              Tanya
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                A
                amit51s
                Apr 24, 2023
                Apr 25, 2023
                This thread was updated on Apr 25, 2023
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                TAN number allotment

                I applied for a TAN number on March 22, 2023. On March 23, 2023 I received an email from [protected]@nsdl.co.in giving me an acknowledgement number [protected]. I have been visiting their website regularly but all it says is "your application for TAN is under process at Income Tax Department". Visited to IT Office, Laxmi Nager, New Delhi but they say the TAN is under process at NSDL not them. Visit to NSDL Corporate office did not give any result;...
                +1 photos
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                S
                Saniasinha
                from Asansol, West Bengal
                Apr 22, 2023
                Apr 25, 2023
                This thread was updated on Apr 25, 2023
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                Token no -
                Email - [protected]@gmail.com
                DOB - 10/12/1965

                My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

                Here it the error of notification when trying to re-apply.
                Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                  K
                  Kuldeephirve@07
                  Apr 22, 2023
                  Apr 24, 2023
                  This thread was updated on Apr 24, 2023
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                  On date 15/04/2023 i paid ₹106.90 two times in favour of PAN card correction charges at NSDL website but the website showed the Payment Failed. The money was deducted from my bank account both times. But i had to pay third time for successful payment. So i made payments total 3 times
                  In total ₹213.80 was deducted without any reason.

                  Acknowledgement no. :- [protected]
                  Token no. :- [protected]

                  I am asking for refund for those paid amount.

                  Your grievance website is not working nor the e-mail. Please refund my money i have already complaint on consumer complaints website and wrote an e-mail but nothing responded
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                  Warm regards
                  Team Protean!
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                    2
                    2712ajay
                    from Hisar, Haryana
                    Apr 20, 2023
                    Apr 20, 2023
                    This thread was updated on Apr 20, 2023
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                    On 20th April Monday 2023, i filled up the form to make a correction in pan card with token number of [protected] and also paid the payment of
                    Rs 106.90 payment was successful and money deducted but further pan card process has failed. So i want my deducted money
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                    Warm regards
                    Team Protean!
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                      K
                      Kuldeephirve@07
                      Apr 18, 2023
                      Apr 18, 2023
                      This thread was updated on Apr 18, 2023
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                      Address: Indore
                      Website: www.onlineservices.nsdl.com/paam/nsdlEspResponse.html

                      On date 15/04/2023 i paid ₹106.90 two times in favour of PAN card correction charges at NSDL website but the website showed the Payment Failed. The money was deducted from my bank account both times. But i had to pay third time for successful payment according to website. So made total 3 times
                      In total ₹213.80 was deducted without any reason.
                      I am asking for refund for that paid amount
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                      Warm regards
                      Team Protean!
                      Reply
                      Kuldeephirve@07's [Complaint's author] reply, Apr 20, 2023
                      The mentioned email is invalid. Please provide valid email.
                      Kuldeephirve@07's [Complaint's author] reply, Apr 22, 2023
                      Please help me! Neither your complaint website is working nor your e-mail id is. You can't do this to people...
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                        T
                        Tulikaborgohain
                        from Tinsukia, Assam
                        Apr 13, 2023
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                        Address: SANTIPUR RUPAISIDING DOOMDOOMA

                        I want a duplicate PPO BOOK of my father. He is an ex service man of 2nd Assam rifles. I had given Application for this issue but i didn't got any reply. Please provide us duplicate PPO book.

                        Ex Service man
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Y
                          YeshwanthCA
                          Apr 13, 2023
                          Apr 18, 2023
                          This thread was updated on Apr 18, 2023
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                          Temporary token no [protected]
                          DOB 01/01/1956
                          Mail [protected]@gmail.com
                          The following below is the error being poped while submitting the pan change request form
                          Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                          Now please help me to solve the above issue at the earliest possible
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                          Warm regards
                          Team Protean!
                          Reply
                          We sincerely express our apology for the inconvenience caused to you and request you to allow us some time to look into the matter. We assure you to resolve your query at the earliest. Protean team will connect with you or share the resolution on the email ID provided. Warm regards Team Protean! "
                          Reply
                          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                          Warm regards
                          Team Protean!
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                            L
                            Lakshmipandiyan
                            Apr 11, 2023
                            Apr 20, 2023
                            This thread was updated on Apr 20, 2023
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                            Address: 8-709,Thotapalyam,chittoor, Andhrapradesh

                            Hi, I have created an nps account for my father, i got pran number in mail and hard copy also if i try to login im getting invalid please do favour for me
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            Hi please resolve this issue
                            Reply
                            [protected]
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                              G
                              goelg2
                              from Pune, Maharashtra
                              Apr 11, 2023
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                              Hello Team,

                              I owns two government securities. When I have checked the bank account statement, I found that I am not receiving regular interests. The interest for Sep'22 and Mar'23 still not credited and these has been purchased via. HDFC Securities.
                              Last interest credited was in Mar'22 and Apr'22.

                              ISIN IN[protected] GOVERNMENT OF INDIA 23202 GOI 16SP34 6.19 FV RS 100 - Transaction id: [protected]
                              ISIN IN[protected] GOVERNMENT OF INDIA SGB 28AP28 S I 2.50 FV RS 4639 - Transaction id: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

                              Can you please and confirm back.

                              My account details as below:

                              DP ID: IN301549 Client ID: 51032684 Trading ID 2322139
                              +2 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                gptshubham595
                                from Bengaluru, Karnataka
                                Apr 10, 2023
                                Apr 17, 2023
                                This thread was updated on Apr 17, 2023
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                                With reference to my father's PAN CARD number,
                                I encountered the below error
                                1. when I login to download pan
                                2. I tried to update the address as per aadhar database

                                PAN ( AHXXXXXX0P ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

                                Looking forward to your help to resolve the issue.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. Kindly Email your query to [protected]@proteantech.in
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                                  thimothi
                                  from Vizianagaram, Andhra Pradesh
                                  Apr 10, 2023
                                  Apr 13, 2023
                                  This thread was updated on Apr 13, 2023
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                                  Am not able to login to CRA-NSDL website,

                                  Am not able to login to cra-nsdl.com

                                  Password reset is giving me following error,
                                  "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                                  Please help me to recover my login credentials for cra-nsdl.com

                                  my PRAN NO:[protected]
                                  Registered mail id: [protected]@gmail.com

                                  Note:
                                  Please don't disclose my details in the website, as I can see people mail address and mobile no are visible in the complaints list.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    A
                                    Ashish Padhy
                                    Apr 8, 2023
                                    Apr 10, 2023
                                    This thread was updated on Apr 10, 2023
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                                    Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

                                    I applied for the pan card approx three before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
                                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                    But neither the refund has come nor e-kyc has completed.
                                    Due to which I applied again today but its showing the same error.
                                    Please refund my money.
                                    Details are given below:
                                    TOKEN NO. [protected]
                                    DOB: 20/01/1997
                                    NAME VIJAY BHARTI
                                    E MAIL: [protected]@gmail.com
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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