NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 61%
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2333
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
61%
Complaints
2333
Pending
225
Resolved
1348
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (418)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — nsdl e-governance infrastructure session expired after money deducted from bank account

 Noushadpgr on Dec 13, 2017
I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected]
Name. Noushad Syed
DOB.16/03/1993
Email.nowshadpgr96@gmail.com...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — refund my pan fees(2 pan application fees)

 siram on Dec 13, 2017
Sir/Madam,
I have already applied 2 pan in NSDL e -kys mode, aadhar base.but due to i am not getting my otp that sent to my mobile, so repeately i did 2 time for 2
pan for different person and lost my money, both times.
please sir my first token no. is- [protected], dob-21/05/1981, name- bikram kishor baral,
and second is token no- [protected], dob-23/04/1989, name- sasmita baral,
please sir i appliedd on 28 nov. 2017.
my first debited track is SBIPGJT[protected]NSDLPAN, SECOND TRACK IS
SBIPGJT[protected]NSDLPAN,
I waited for 16days, ,...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — session expired after money deducted from bank account

 sumitbadaya on Dec 13, 2017
Hello sir,
Yesterday, on 12th december 2017, i have applied for new pan card. I have paid 118/- using icici debit card. After payment was made by debit card it required aadhaar verification and asked for otp, but it showed the page that said the session has expired, please login.
I didn't notice my temporary token number even.
Sir please refund the money as soon as possible.

My name is — sumit badaya
Email - newlife. Sumit@gmail.com
Pan no.: bespb1311l...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — i have some problem to apply pan card. and money will be debited from my account.. now i want my money

 VAMC one (chinna) on Dec 12, 2017
I have some problem to apply pancard. And money will be debeted from my account.. Now i want my money...
I dont want to appply pan card.. Why beacause site will be not working properly. Waste site
I have some problem to apply pancard. And money will be debeted from my account.. Now i want my money...
I dont want to appply pan card.. Why beacause site will be not working properly. Waste site...
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — not refunding my deducted fee

 sharmaji Rider the destroyer (joney sharma) on Dec 12, 2017
I too applied new pan using ekyc mode for my friend. I tried three times thinking some problem in network. All the three time its deducted my amount. But lately i realize that there was some missmatch in docs. And then i tried again 4th time and this time my application submitted successfully. And after those 3 errors i got notifications that the deducted fee will be refund into my acc in next 7 working days. But its been a 2 weeks and there is only 2 refunds in my acc. Please refund my all money.

Please fix the bug. I want my refund for all 3 temporary tokens. Please refund my amount...
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — pan registration [Resolved]

 Jure Snoj on Dec 12, 2017
We have tried to register our company for more than five months now. The pan allocation is taking more than two weeks, like every single step in registering our company.

The status says this:

Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you

How much longer will this take?...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — unable to check pan card application status [Resolved]

 Rengarajan Seshadri on Dec 12, 2017
Sir/madam,

I have applied for name correction in my pan card on 11th december 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
Complaint comments  Read comments [3]Complaint category Tax Services

NSDL E-Governance Infrastructure — refund my processing fee - ack. no. n-881031174147622

 vikasg603 on Dec 11, 2017
Nsdl rejected my pan card request and also not refunding my money
They are saying that applicant's details cannot be mentioned as representative assessee in application form
But i am major so why i have to give any other person details
And also there are no option to edit details
When i have contacted them they are saying that give new request
When i talk them about refund they are saying that there are no refund
Please help me...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — error in paperless pan application

 Ninad Mhamunkar on Dec 11, 2017
My token number is [protected]. I tried to fill the pan application through the nsdl website and selected the e-sign/e-kyc aadhar verification process. The payment got deducted and it took me to the aadhar verification process. And internet get disconnect. I log in to nsdl website as register user for complete the aplication process. And i entered otp and
It kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [[protected]]
Email: ninad. M.63@gmail.com
Dob: 1/06/1962...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan name change for aadhar matching [Resolved]

 Sivaraman G on Dec 11, 2017
This complaint is in relation to the pan change request acknowledgement number: [protected]

When tracked on the tin-nsdl website the status is still showing as "your application for 'new pan card or/and changes or correction in pan data' is under process at nsdl." and need this completed quickly so that my sister can have her aadhaar and pan linked before deadline

This pan change request was created on 07/nov/2017 and it has been more than 30 days now

Kindly resolve at the earliest...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl - apy online login - pran not found in database

 sprabhubecse on Dec 11, 2017
Hi team,

I have the below pran account registered for me. I am paying all my contributions without any arrears. I have issue in accessing enps portal for the same.

When i login into enps it is giving me error - pran not found in databse. Pleae review and help me to get this resolved.

Pran:
[protected]
Name:
S prabhu

Let me know if you need more information on the same.

Regards,
Prabhu...
Complaint comments  Read comments [2]Complaint category Other

NSDL E-Governance Infrastructure — pan card details not updated on pan card as well as in system.

 Dinesh Chugh on Dec 11, 2017
I have submitted a application 2nd time to update the father's name and surname on pan card but today again i have received a new pan without any update. Every details is same as the old pan card. I am very upset with the income tax department as all my works are pending i am not able to withdraw my epf balance i am not able to invest in mutual funds as kyc getting rejected again and again.
I am not gonna stop this time and will take this to high level.
I have paid rs. 200 both the times and i am not gonna spend more money on this i want this to be resolved asap and for free.
I...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — designed pan application. it says we have not yet received the supporting documents

 Hariboooo on Dec 11, 2017
Sir/madam,
I have applied for a pan card via online. First i tried through paperless, it said "unable to process as the address mentioned is too long and it can be done by sending scanned documents through e-sign"

So, i have applied through e-sign method and received an acknowledgement number which is '[protected]'

Now checking my pan status i receive this
' we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl request for pan card

 Savita Navalgi on Dec 10, 2017
Sir/madam,

I have applied for new pan card on 9th december 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card payment refund

 Noushadpgr on Dec 10, 2017
I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected] dated :[protected]:34:19.014...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — no record found for the pan number with valid acknowledgement [Resolved]

 Vishal_97 on Dec 10, 2017
Resp sir/madam,
I submitted an online application for pan card on the website of nsdl, through ekyc mode. I followed the necessary steps, and therein received my acknowledgement number, n[protected].
I checked and rechecked the status of my pan (After 24 hrs), the status was shown "no record found". Please review my application.

Thanking u,
Vishal...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — reg; pran not found in database

 ergauravtripathi on Dec 9, 2017
Dear sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Thanking you,
Regards
Gaurav tripathi
Pran:[protected]...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — new pan request is not processed ack 055549700620783,

 NAGARAJU PUPPALA on Dec 8, 2017
Dear sir / madam,

My we have submitted the application for pan and the acknowledgement # [protected], but it is still showing the status as "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you" even after 10 days. We have submitted the required documents, kindly request you to consider and process the request.
Applicant name: siva parvathi puppala

Thank you...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — non receipt of newly made pan card [Resolved]

 Shivansh10m on Dec 8, 2017
Sir/madam
New pan card no jemps5441q sent at address of aadhar id. Because my father lives there so i gave the address but now problem is father came in delhi. My acknowledgement no: is n-[protected] and consignment no: ea[protected]in. Kindly dispatch my pan card at this address:- flat 101 gahlan residency 2 chandra park opposite nsit dwarka new delhi 110078. I hope my problem for address will be resolved. It will be realm of success for me and i will be grateful for your help. For contact details or other formalities my mobile no: [protected]. Please...!

With regards
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — your application is under process at nsdl - tin facilitation center. you may contact tin fc 0891 - 2502523/9951923344 [Resolved]

 Nil Sharma on Dec 8, 2017
I was applied for pan card on nov 08 2017 in tin facilitation center in warangal.

I just got a acknowledgment no [protected] and till today i didn't receive any update from the track status.

And the status is saying that your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/[protected] where the application was submitted by you...
Complaint comments  Read comments [1]Complaint category Other

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