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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 7

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S
srinivas maduri
from Mumbai, Maharashtra
Jan 5, 2011
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pan card returned undelivered

Address: Hyderabad, Andhra Pradesh

that I have applied for PAN Card and the same is despatched Overnite Express Couriers, Secunderabad with Cosignment no.zb7472085 dated[protected] and the same is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you,


M. Narender
Cell: [protected]...
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K
KMURTHY
Jan 1, 2011
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I-PIN & T-PIN Not Received

Address: Bangalore, Karnataka

I AM KRISHNA MURTHY, AN NRI WORKING IN ABU DHABI. I HAVE OPENED NPS TIER-1 AND TIER-II ACCOUNT THRU ICICI BANK-BANGALORE. MY PRAN CARD NO IS [protected]. I HAVE RECEIVED PRAN CARD IN THE MONTH OF OCTOBER 2010 IN INDIAN ADDRESS. BUT TILL DATE I HAVE NOT RECEIVED I-PIN AND T-PIN. ALSO I HAVE MADE REGISTRATION FOR ONLINE PAYMENT THRU ICICI WEB. BUT ICICI INFORMED THAT I CAN MAKE PAYMENT ONLY FOR TIER-1 ACCOUNT.BUT I DO NOT KNOW HOW I CAN...
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dr.a.bhaskar reddy
from Hyderabad, Telangana
Oct 21, 2009
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pan card application

i have applied for pan card online.i have filled all the details in the online application form and it has been accepted and i have posted the printed application along with dd of 96 rupees. i have also sent the address proof and identity proof
i have received mail that my application contain a prefix before my name and i was asked to resubmit and post the application again quoting the same reference number([protected]) which will...
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muhasudeen
from Delhi, Delhi
Sep 22, 2009
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refund of PAN processing fee

I had applied with NSDL online for a change in my PAN details. My PAN no is AMYPM6615R. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee...
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S
Shailjactiwari
from Mumbai, Maharashtra
Apr 11, 2025
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Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Anuja Anant Kaudinya
    Mar 15, 2025
    Mar 17, 2025
    This thread was updated on Mar 17, 2025
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    My NPS has got dormant and unable to use it. It is showing PRAN not found in NSDL/NPS site. Where can I find the process and NPS office to re-activate my NPS account?

    PRAN Number :[protected]

    Subscriber name: Anuja Kaundinya

    City : Kalyan ( Maharashtra)
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Hi! You can log your grievance here: https://npscra.nsdl.co.in/Log-your-grievance.php
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      J
      Joti00007
      from Kolkata, West Bengal
      Jan 24, 2025
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      Sir/madam,

      I have applied for gender correction of pan card on 23 january 2025 through e-sign/e-kyc mode. I have got my acknowledgement number N- [protected] .On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      MANISHA BARAL.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        M
        Meena31
        Jan 10, 2025
        Jan 13, 2025
        This thread was updated on Jan 13, 2025
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        While making payments during NPS registration the page got refreshed and when i try to retry it says
        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

        ACK NO:11161211
        ACK Date: 07/01/2025
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Hi, we're currently looking into your concern and will update you on the status via your registered email address in the NPS database. Thanks for reaching out! #BuildingForBillions
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          A
          Ayush_Singh_05
          Dec 14, 2024
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          Dear NSDL Team,

          I hope this message finds you well. I am writing to request the immediate approval of my Correction PAN card application. I have completed all the necessary steps, and my application is still pending approval.

          I kindly ask for your urgent attention to this matter and request that my PAN card Correction be approved at the earliest.

          Here are the details of my application:

          Acknowledgement Number: [protected]
          Full Name: Ayush Kr. Singh
          Email ID: [protected]@gmail.com

          I appreciate your prompt action and look forward to receiving my PAN card soon.

          Thank you for your time and assistance.

          Sincerely,
          AYUSH KR. SINGH
          [protected]@gmail.com
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            GaneshG7
            from Bhimavaram, Andhra Pradesh
            Nov 21, 2024
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            Date[protected]
            token number [protected]

            We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

            please i want to resolve my querry
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              K
              KIRASS
              Oct 8, 2024
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              My acknowledge no [protected] which i did for ekyc esign can't be track and i can't know the status . What should i do
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                S
                Saiiiii25
                Aug 2, 2024
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                When I am trying to Reprint my e-pan in physical Pan its showing no details found
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  H
                  hdangra
                  from Delhi, Delhi
                  Jul 29, 2024
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                  Website: cra-nsdl.com

                  I have APY account trying to forget password or generate password.
                  but showing PRAN not found in database.

                  i am not able to open NPS account and can not re generate or another account of PRAN,

                  Kindly resolve it.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    silpasivadas
                    Jul 27, 2024
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                    When i try to reset the password it shows "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN".
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      nic8989
                      Jun 2, 2024
                      Jun 4, 2024
                      This thread was updated on Jun 4, 2024
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                      Address: imphal

                      Registered for a new pan card through ekyc/esgin aadhar method. Successfully paid and generated the e-pan.

                      However, no update on the physical card dispatchment.

                      Acknowledgement number : [protected]

                      Kindly dispatch my pan. Thank you.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest. #BuildingForBillions
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                        N
                        nileshspatil
                        Apr 24, 2024
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                        Dear Sir/Madam,

                        With reference to my PAN CARD
                        I encountered the below error
                        1. when I login to download pan

                        PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

                        Looking forward to your help to resolve the issue.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          A
                          Amit 099\\
                          Apr 11, 2024
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                          Address: VILL+POST - MANGRAUNI , DIST- MADHUBANI BIHAR 847211

                          Respected Sir/Madam,

                          I am writing to bring to your attention a concerning issue regarding the delivery of my PAN card, which I recently applied for with the conversion from minor to major status. According to the tracking details available online, my application reached Madhubani, but there is no record of an attempted delivery at my home address in Mangrauni, Madhubani bihar.

                          I have not received any communication or notification from the delivery personnel regarding the attempted delivery or any instructions for collection. As a result, the PAN card has not been delivered to me.

                          I kindly request your urgent intervention to ensure the re-delivery of my PAN card to my residential address at Mangrauni, Madhubani bihar . Enclosed with this letter are the necessary documents to verify my identity and the details of my PAN application.

                          I understand the importance of possessing a PAN card, especially for financial and official transactions. Therefore, I would highly appreciate your prompt action in resolving this matter and facilitating the delivery of my PAN card to the correct address.

                          Thank you for your attention to this urgent matter. I look forward to your swift response and the successful delivery of my PAN card.

                          Yours sincerely,

                          Name - Amit Kumar
                          Pan card no - JEKPK0522J
                          Tracking no - PT[protected]IN
                          pincode - 847211
                          mobile no - [protected], [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            T
                            th1614
                            Mar 30, 2024
                            Apr 5, 2024
                            This thread was updated on Apr 5, 2024
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                            The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Thank you for reaching out to us. We’re happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                            - Team Protean
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                              S
                              siddh2023
                              Mar 7, 2024
                              Mar 7, 2024
                              This thread was updated on Mar 7, 2024
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                              Resolved

                              I have recently registered for eNPS, I deposited a sum of 2000 rupees and received an acknowledgement as well as a PRAN number.

                              While trying to set my PRAN password, I am receiving an error saying PRAN not found in data base.

                              Why am I even facing this issue on the first place, this is a national website and it has such broken pipelines for storing my data?
                              This goes against network and security guide lines from the Indian constitution and I can file a case for the same. Please look into the matter immediately.
                              Apr 14, 2024
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 07, 2024
                              NSDL e-Governance Infrastructure Customer Care's response
                              Thank you for reaching out to us. We’re happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                              - Team Protean
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                                Z
                                Zamorin
                                from CHENNAI, Tamil Nadu
                                Feb 28, 2024
                                Apr 1, 2024
                                This thread was updated on Apr 1, 2024
                                Resolved
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                                Resolved

                                I have corrected my Pan card on 26th February 2024. The payment was successful and the application was also successful. But when I checked the track option, it displayed "No records found".
                                Apr 1, 2024
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 01, 2024
                                NSDL e-Governance Infrastructure Customer Care's response
                                Hello, we request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.
                                - Team Protean
                                Apr 01, 2024
                                Updated by Zamorin
                                My complaint has been resolved. Thanks a lot
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