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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 4

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Address: Row Ho. No. 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik 422012

Dear sir / madam,
My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
Online pan application token no. [protected] dated :[protected].

Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate...
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bhanuodr
Mar 8, 2020
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refund for rs 106.90 for application no - n004015371

Address: VARANASI, 221403

I use nsdl website to create a new pan card of my neighbor. Application no is n[protected]. I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.96 using my debit card. My balance was deducted from the bank on 08/03/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile...
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Ankit Wasankar
Feb 23, 2020
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pran not found in database - issue with nps

Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password...
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Chang Gogoi
from Mumbai, Maharashtra
Dec 8, 2019
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pan card apply

Applied for pan card but got this in status as i used prefix late...

We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details

1. Words like shri, late, dr, ms, mr, mrs, m/s, kumari, smt., alias etc are not allowed.

Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html.
br...
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Shaifali Sonkar
from Varanasi, Uttar Pradesh
Dec 6, 2019
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pran kit not received yet

Address: 117/656-2 k block ambedkar nagar kanpur, 208025

On 26 feb i have got a msg that your pran kit was dispatched to your communication address and now its been 10 months almost i have not received my pran kit... I have mailed abt this to my department bt not got satisfied rply... Now i track my consignment nb it was dispatched to other pin and to other state... The same consignment nb alloted to other or my pran kit was dispatched to other state after 10 mnths... Help me abt this plzzz???...
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theshubhamuniyal
from Delhi, Delhi
Nov 19, 2019
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I still haven't received my pan card

Address: B/104, Shree Ambika Complex, Medtiya Nagar Ph-1, Opp.Seven Square Academy, Deepak Hospital Lane, Mira Road(E), Thane, Maharashtra, 401107
Website: tin.tin.nsdl.com/pantan/StatusTrack.html

It's almost 1 month i've submitted my pan application for change from minor to major on 24th october 2019 but it's still not processed. From about 15 days its showing this message "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'". I would request nsdl pan services to look into thos matter asap....
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ishita verma
from Chennai, Tamil Nadu
Oct 17, 2019
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acknowledgement slip did not generate after e-kyc

I have applied for a pan card. I have made the payment also and done the e-kyc too.
But acknowledgement slip did not generate after the e sign process.
It showed me the physical form.
When i did the process of e sign/ e-kyc by entering right otp than why it is happening.
This is very urgent.

Kindly resolve this matter.

My token number is [protected]...
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Piyush Somalingam
from Mumbai, Maharashtra
Jul 8, 2019
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getting invalid pran number error on nps portal

Address: 410210

I have been investing in NPS account for last 2 years bearing PRAN no.[protected].
However, recently, the https://www.cra-nsdl.com/CRA/LogonPwdSuccess.do website says that PRAN does not exist or PRAN number is invalid. Kindly resolve ASAP.
I have been receiving monthly statements from NSDL about performance where the PRAN is mentioned as above and i am able to unlock PDF document also with the same PRAN...
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tashmeen kaur
from Chandigarh, Chandigarh
Jun 27, 2019
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pan card not received after applying via esign/ekyc mode

Address: Chandigarh, Punjab, 160036
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I had applied online via ekyc/esign mode for a pan card on 16.05.2019. I had received the 15 digit acknowledgement number for the same on my email. I have not received my pan till now i. E 27.09.2019. When i check the status of my application, it says
"we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at...
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prashanthbsp
from Tirur, Kerala
Apr 29, 2019
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your details have been cannot be saved. please try after sometime

Address: 560010

Your details have been cannot be saved. Please try after sometime

I am trying to apply for pan card for my mother. After uploading documents in last page after clicking on submit button i am getting "'your details have been cannot be saved. Please try after sometime"

Please check what is the issue with portal

Thanks
Prashanth b s...
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AACPMS CMSGUY
from Diphu, Assam
Jan 1, 2019
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tan application ack no. 88301017616700

Address: Pune, Maharashtra
Website: tin.tin.nsdl.com

We have applied online tan application through www.tin.tin.nsdl.com on 03/12/2018 and acknowledgement generated as ack no. [protected]. We paid the necessary fees etc though check as mentioned in the online format and it is also cleared from our account. The check detail and cleared detail are also sent through email. The signed acknowledge documents also received by the authority. But still the status is as not valid document. On repeated...
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Sami456789
from Mumbai, Maharashtra
Dec 16, 2018
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did not receive e-pan on email

Address: Mumbai City, Maharashtra, 400709

I have applied correction for for my pan card using epan type through nsdl offecial website after submitting documents through escan nsdl my gorm got submitted and i got my acknowledgement number my acknowledgement number is n - [protected]. When i check status it shows no record found please help i want my epan card urgent on my email as i applied for epan it should come in my mail
I need urgent for kyc please do my ceoorecti0on...
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Queen World
from Chennai, Tamil Nadu
Nov 12, 2018
Jul 30, 2025
This thread was updated on Jul 30, 2025
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did not receive the otp for esign for pan last stage.

Address: Kanchipuram, Tamil Nadu, 603201
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 10.11.2018. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

Token number : [protected]
E-mail : [protected]@gmail.com
Phone no : [protected]/[protected]...
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Mini90
from Chennai, Tamil Nadu
Oct 24, 2018
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nps-password creation - unauthorized user

I have newly registered with e-nps and allotted with pran[[protected]]. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.

Have lodged into grievance cell (No#:[protected]

Could you elapse check and fix the i-pin issue so that i can login to my account...
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Ayeshakhandelwal
from Mathura, Uttar Pradesh
Aug 27, 2018
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query for issue new pan card

Address: 282007

Hello sir/ma'am,

My pan acknowledgment number is [protected]. I applied for pan on 17th of august, 2018.

My pan status is still 'your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you.

I have applied for the pan at noida and enclosed aadhaar card as proof of address and proof of identity...
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jas_btech
from Pune, Maharashtra
Apr 26, 2018
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invalid pran

I have subscribed to apy nps scheme. I have a valid pran card as well and my monthly contribution is getting deducted. I get notification on my email id, but whenever i try to login to nps website, it says invalid pran. I am unable to view statement or reset password. I am not able to log a grievance as well since that also says that pran is not valid.

Can you please help....
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Kanishk Changotra
from Chandigarh, Chandigarh
Mar 31, 2018
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your application is under process at nsdl - tin facilitation center. you may contact tin fc 044 - 28142845/46/47/48/49

I have applied for pan card a 10days ago and still there has been no revert from the nsdl site all i am seeing is this message from last 6days. I tried contacting the local customs office as well but they said that they can't do anything about it

I need it urgently for my visa application as all the process depends on it
Please revert back with the status.
Thank you...
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Akhilsharma16
from Haridwar, Uttarakhand
Mar 20, 2018
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error comes during update the aadhar number is : "modification request is pending for the pran

Dear sir / madam,

I have faced a problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

In this regard, i have tried to made a grievance complaint also... but that to of no avail.

Therefore, i request you to kindly look into the matter and resolve the issue asap.
br...
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chinni_chinni
from Hyderabad, Telangana
Mar 10, 2018
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your request could not be processed. please try after sometime.

I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
The payment got deducted and it took me to the aadhaar verification process.

But the otp page is not coming, even otp is already received on mobile.

Please refund my money, which was already paid.

Token number for this application is [protected]...
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varka vivek
from Mangalore, Karnataka
Feb 6, 2018
Sep 10, 2024
This thread was updated on Sep 10, 2024
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new pan card apply - we are unable proceed your online pan application due to following reason

Address: West Godavari, Andhra Pradesh, 534444
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card of my family member. Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 06/02/2018 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more...
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