NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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3005
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
3005
Pending
154
Resolved
2087
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (583)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — pan fee refund [Resolved]

 Udv Prasad on Nov 12, 2018
I had applied for pan on this portal.. My application was not processed due to not fulfilling the e-kyc.. But paid for it amounting 106. 90. Not once twice on the same day that was 29/09/2018. My temporary token numbers are [protected] and the other is [protected]. I was informed that the fee will be refunded within seven working days.. But not yet.. Kindly make it refunded soon....
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — apy login issue

 VivekChaudhary on Nov 12, 2018
I have registered in apy several months ago. Now, 212.00 is deducted from my account every month but not able to check my contribution. Actually, i have got a mail in which i got the pran number but via this pran number not able to log in. When i try to reset my password it gives me an error "pran not found in database". Pls, solve this issue asap....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl service [Resolved]

 Sanjana Kavilkar on Nov 12, 2018
Hi,

I have done online application on 1st of november 2018, on 3rd morning at 1:52 am i received mail stating certain discrepancy (Proof of name change) at 7:39 am on 3rd nov 2018 i gave proof of name change i. E marriage certificate and every alternate day i keep on following up for my application status customer representative service for nsdl are so pathetic, first of all they dont know how to talk with applicant, today i spoke to ms shraddha im unbale to recall her surname but kindly check call recording at 10:06 am on 12th nov 2018, a representative she was so arrogant over...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — refund of money for pan

 RahulGiri07 on Nov 11, 2018
I have applied for pan card thorugh www.onlineservices.nsdl.com but my ekyc was not completed and
(Since not able to send otp. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page
) this message poped up my token number is [protected].
I didn't received my refund....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — sorry, no records found [Resolved]

 kunal_m on Nov 11, 2018
Dear sir/mam, i applied for my pan application yesterday and i used e-kyc method to create pan application. Aadhar card is successfully authenticated and payment of 106 inr is successfully. But i am not able to track my pan status and getting the error "sorry, no records found". Below is my acknowledgment number "[protected]". Please help me to solve this.

Thanks....
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pan card amount deducted, but 16 digit vid not getting generated [Resolved]

 Viju1983 on Nov 9, 2018
Hi,

I just applied for PAN card through your website for my mother and below is the token ID:
[protected]

Name: Vani Desai

Below site -
https://resident.uidai.gov.in/web/resident/vidgeneration

can't be reached.

16 digit VID is not getting generated and seems this is important before I apply for e-KYC.

Please either resolve this or refund the money.
Let me know if you need any other info.

with regards,
Vijay...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — redispatch pan card [Resolved]

 Akash Borkar on Nov 9, 2018
Dear sir,

I have applied for a new pan card in the name of nirmala lute which dispatched our address in august 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: nirmala lute
Acknowledgement number: n-[protected]
Date...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl e-governance infrastructure enps - account opening issue - pran not found in database

 madhav.venu2010@gmail.com on Nov 9, 2018
Dear sir/madam,  

I open a national pension scheme account. I am individual subscriber of tier i account - i have used aadhar registration process.
I have also paid initial amount in that account.

I received pran number through sms & email about successful completion of account opening process.

When i try to view my profile and tried to reset my password using pran, it is showing "pran not found in database" and sometime shows "unauthorized user".

Please resolve the issue as early as possible. Below are my details.

Name:...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — sir my pan money is not refunded

 Dasari Rohit on Nov 8, 2018
I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 13/03/2000
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — complaint about pan card [Resolved]

 desaisanjay134@gmail.com on Nov 7, 2018
I aaply for pancard but not received pancard till yet. Pls see this ststus which is i see every time from last month of december. So please send my pancard as early as fast.
(Pan has been allotted by income tax department, your pan card is under process at nsdl and will be despatched to you shortly.)

Aknowledgement number - [protected]
Name - govind vasudev parab
Address - bavlat - kealchiwadi
Bavlat danoli, post - danoli
Tal - sawantwadi
Dist - sindhudurg - 416510
Mobile number - [protected]...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — still pan number not allotted

 junaid889257 on Nov 6, 2018
Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
I abdul jabbar i have applied pan card for first time. I need pan card urgently so i request income tax department to issued my pan card and number as soon as possible.
My acknowledgement no :[protected]
Submission date: 27/09/2018
Its almost 40 days still pan no not allotted...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — non receipt of my pan card [Resolved]

 AruNeeru on Nov 6, 2018
Dear sir,

I have applied for a new pan card as the correction of name as narbhesh tomar, my pan card no is ardpt5110g under acknowledgement no[protected]. I could not receive the pan card till date. Therefore you are requested to send my corrected pan card on my address as given below :-

Narbhesh tomar d/o shri mohan singh
Address : c/o shri chhitar singh tomar
Village + post - avairani
Tehsil - mahavan
Distt - mathura
State - up
Pin-281301...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pran not found for apy

 Santosh Nadgouda on Nov 5, 2018
Open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: santosh nadgouda
Pran:[protected]
Mobile no.[protected]
Email id: santosh. Nadgouda@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl showing "no record found" when i entered my acknowledgement number - 881052252600461 [Resolved]

 Sashesh Singh on Nov 4, 2018
Sir/madam,

I have applied for the reprint of pan card on 4th nov2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran not found in database - error in nsdl while online registration [Resolved]

 Pawankhumar on Nov 4, 2018
Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: chebrolu pavan kumar
Pran:[protected]
Mobile no.[protected]
Email id: pawankhumar. Chebrolu@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card fee not refunded yet [Resolved]

 Bhumika Lohar on Nov 3, 2018
I used nsdl website few days ago to create my pan card number. Temporary token number given by them was [protected]. I used e-kyc option for my aadhar verification. I have paid an amount of 106.90 using my debit card. My balance was deducted from the bank on 25/10/2018 but aadhar card verification was not completed due to not receiving the otp on the registered aadhar card mobile number. But now when i'm checking the status, it is showing" your e-kyc request has failed hence you cannot proceed to the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran account -unlock [Resolved]

 Sankara lingam on Nov 2, 2018
I am S.Sankara lingam, My PRAN Card No.[protected] . I forgot my Password then I entered five times wrong Password, so my Account has been locked. So Please send me New Password to the below email-id & unlock my Account as soon as possible or reply me how can I unlock my Account. My e-mail Id- sangeethasankar2220@gmail.com.

Thanking You,

Yours Faithfully,
S.Sankara lingam,
PRAN Card No.[protected]
e-mail Id- sangeethasankar2220@gmail.com....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — my pan application status shows no record found [Resolved]

 ArjithJey on Nov 2, 2018
Sir/madam,

I have applied for change pan card data on 1st november 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — i did not get my pran no. on my mobile by sms. [Resolved]

 Ramchandra Tada Pundlota on Oct 31, 2018
Sir
I request to you that please sir i have an urgent work so i want my pran no.
Kindly snd me my pran no. By sms
Name-ram chandra tada
Employ id-rjto[protected]
Aadhar[protected]
So sir plz send my pran no. By sms on my mobile no.[protected]
It is very urgent... And i have it necessary it...
Kindly send me my pran number by sms... Before the kit....
Complaint comments  Read comments Complaint category Employees

NSDL E-Governance Infrastructure — pan card status [Resolved]

 matash on Oct 31, 2018
It has been 2 weeks since i submitted my pan card application but the status on nsdl website is "your application is under process at nsdl - tin facilitation center. You may contact tin fc [protected] where the application was submitted by you".
I was assured by tin fc that i would receive my e-pan card in 7-8 days.
I have to submit my pan card details to my employer within the next week or i will have to face dire consequences

Acknowledgement no.- n-[protected]
Tin fc branch id - 16865...
Complaint comments  Read comments [1]Complaint category Other

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