Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

Facebook
Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
804
down
452

Phone:
Phone:
up
430
down
299
+91 22 2499 4200  [Vidya Lakshmi]
up
430
down
299
+91 22 4090 4242  [Head Office]
up
171
down
104
+91 11 2370 5418  [New Delhi]
up
135
down
90
+91 20 2721 8080  [PAN/TAN Call Centre]
up
216
down
188
up
89
down
70
+91 11 2335 3817  [New Delhi]
up
54
down
42
up
48
down
52
+91 79 2646 1376  [Ahmedabad]
up
44
down
52
up
26
down
37
+91 22 2499 4477  [EzeeWill]
up
14
down
32
up
25
down
44

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
75%
Complaints
4048
Pending
0
Resolved
2992
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (1233)

NSDL e-Governance Infrastructure Complaints & Reviews

Sort by:

Nsdl E-Governance Infrastructure — nsdl failure pan card fee not refunded

 Praveen Bilagi on Oct 8, 2020
I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar...
ADVERTISEMENT

 Portal on Oct 8, 2020
Pliz, tell me what are the issues. Why i am unable to get loan. I have submitted my application and documentation.


Education loan didn

Complaint Status


[Oct 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

     Portal on Oct 8, 2020
    Sir, pliz i didn't get loan. I applied 16 august and i have submitted all the documents to the bank manager


    I didn
    I didn

    Complaint Status


    [Oct 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Updated by Portal Oct 08, 2020
    Pliz... Why I don't get loan what are the issue tell me.
    Sir, why I didn't get loan I applied my form on 16 August 2020 and today is 20 October. Before that I have already complain about it on 8 October but there is no response.

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

       Hussain18181 on Oct 8, 2020
      I apply new pan card on nsdl website, payment done and aadhaar authentication otp was not getting, transaction i'd : [protected]. On 05/10/2020 11:18pm rs:107


      i apply new pan card on nsdl website,

      Complaint Status


      [Oct 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

         Isha05 on Oct 6, 2020
        From past month i have been trying to fill the online form for pan card but they are not sending the otp after the authentication. I have paid the fee for three times and after some time the site closes saying it is expired. They mentioned that they will refund the amount within a week but it has been a month and i haven't received the amount.


        not sending the otp and not refunding

        Complaint Status


        [Oct 07, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Isha05's [Complaint's author] reply, Oct 19, 2020
        Temporary token number 0061594721
        Registered date of birth. 15/08/2001
        Registered email id [email protected]
        It has been 20 days since i register the complaint. I need my pan card urgently. It is my request to the concerned authorities kindly please look into my matter.

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

           অৰিজিত বিশ্বাস on Oct 5, 2020
          Sir, My some items (Pan Card) dispatched to Narrengi S.o (Assam) but Narrengi S.o didn't deliver my items mentioned address in application form..

          My delivery address was Chandrapur S.o (781150) kamrup metro Assam..

          Please re-send the following items
          Check the photos..


          My items has returned
          My items has returned
          My items has returned
          My items has returned
          My items has returned
          My items has returned
          My items has returned
          My items has returned

          Complaint Status


          [Oct 05, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

             Manishkumarmalviya on Oct 4, 2020
            O didn't get refund money of failed PAN card transaction from net banking [protected] by central bank of India


            Refund issue

            Complaint Status


            [Oct 05, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

               Gunasundari Chinnasamy on Oct 3, 2020
              Sir,
              I entered my PRAN number for print e-PRAN card .But I dint get response as pran number not in database.

              PRAN Number:[protected]
              Mobil Number:[protected]

              Complaint Status


              [Oct 03, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT

                Nsdl E-Governance Infrastructure — PAN card not received, while showing delivered.

                 Shank.001 on Oct 2, 2020
                Respected Sir,
                The PAN card was allotted to me on 10/08/2020.
                Acknowledgement No.- [protected].
                Then...
                ADVERTISEMENT

                Nsdl E-Governance Infrastructure — Unauthorized transactions

                 Swati456 on Sep 25, 2020
                Today i mad a payment of 14974 through phone pay a person cal me this number and insisted me to nsdl payment banks and asked...
                ADVERTISEMENT

                Nsdl E-Governance Infrastructure — Error in issuing pan card

                 Divyani Jain on Sep 23, 2020
                I have applied on 13 august from then only I am contacting nsdl customer care for resolving my error. I have wrote mails to...
                ADVERTISEMENT

                 Himanshu1303 on Sep 22, 2020
                Status of pan card is delivered on 22-june-2020 but I hadn't received it.


                Pan card delivered at another address

                Complaint Status


                [Sep 23, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                Himanshu1303's [Complaint's author] reply, Sep 27, 2020
                Acknowledgment number 881053191933294
                Himanshu1303's [Complaint's author] reply, Oct 13, 2020
                No updates

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                   Ramrasal on Sep 21, 2020
                  My nps a/c no.[protected], i can't reset my i-pin. The system shows your account is locked. So please resolve this issue.

                  Complaint Status


                  [Sep 21, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                    Nsdl E-Governance Infrastructure — nsdl e-governance infrastructure pan card update not processing

                     kiranbhalekar on Sep 18, 2020
                    I had raised pan card update request online on 9th sep 2020. Ack# : n - [protected]. I called to customer care but no...
                    ADVERTISEMENT

                    Nsdl E-Governance Infrastructure — your request could not be processed. pan card issue money deducted

                     mayurp28 on Sep 17, 2020
                    I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
                    The...
                    ADVERTISEMENT

                    NSDL — pan card money refund

                     imsac201 on Sep 15, 2020
                    Today i. E. On 15th september, 2020 i made a payment of 106.90 to nsdl for pan application via google pay. As it is showing...
                    ADVERTISEMENT

                     Paru gurung on Sep 14, 2020
                    Applied for children pension on 4th november 2019. Physically attended at pension cell shillong 11. But no response of forms and format received yet.

                    Complaint Status


                    [Sep 14, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                       Paru gurung on Sep 14, 2020
                      Applied for children pension on 4th november 2019. Physically attended the pension cell assam rifle, no response of necessary forms and other formats received yet.

                      Complaint Status


                      [Sep 14, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                         Bhumi Solanki on Sep 9, 2020
                        I have applied for pan correction and filled the form. I also paid fees 71 for the same and got the protected document which is filled correction pan form with acknowledgement number but when i track my pan using acknowledgment number it shows "sorry no record found"

                        Complaint Status


                        [Sep 09, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                           shivayogisdm on Sep 8, 2020
                          Dear sir/madam,

                          I have applied for name correction for pan card on 8th september 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Complaint Status


                          [Sep 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Acknowledge Number: [protected]
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                            Featured Complaints

                            ADVERTISEMENT