NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 60%
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2323
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
60%
Complaints
2323
Pending
235
Resolved
1335
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (416)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — money deducted for pan but not get confirmation of pan

 harshadpongde on Dec 28, 2017
I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.118 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card status - under processing since more than 2 months

 Philip123 on Dec 28, 2017
Hi,
I had submitted my pan application more than 2 months ago.
Acknowledgement no - n - [protected]
Date - 31st october 2017
Even now the status is - your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected] where the application was submitted by you

Obviously they have not done any processing at all.
Kindly connect with them and help resolve this long standing issue.

Thanks!...
Complaint comments  Read comments [3]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan failure

 smartabhi on Dec 27, 2017
I applied new apn aplication two week before and its always says following massege-
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:

Token no [protected]
Name - abhishek ananta shinde
Email-smartabhias111@gmail.com...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — refund failure

 పవన్ కుమార్ కొండపల్లి on Dec 26, 2017
I use nsdl website to create a new pan card of my neighbor. Temporary token is [[protected]]. I use e-kyc option for his aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 26/12/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Please refund my amount...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — invalid user id error

 kranthisaikedari on Dec 26, 2017
I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected]. However, the system throws an "invalid user id" error when iogin using the pran number. Though i've been contributing to apy for more than an year, i'm not able to access my statement online using my pran. Please help. Also, l'm not able to reset the password and getting the same error....
Complaint comments  Read comments [1]Complaint category Banks

NSDL E-Governance Infrastructure — no record found on my acc. no.

 tsengupta64 on Dec 25, 2017
Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card redispatch related

 suren@$* on Dec 24, 2017
Dear sir/ madam i have applied new pan card but unfortunately my pan card has returned in the month of september so dear sir please redispached my pard
Pan app. No. Is -[protected]
Applicant's name - vinita gangwar
Dob-04/04/2001
Pan card no is - cijpg6363f
Fathers name - hardev
Month of pan cad returned-
"september"...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — submitted pan card supporting document offline, but still showing supporting document not received

 gauravsharma1829 on Dec 24, 2017
Dear sir,
I have submitted my pan card supporting document by offline mode through one of the nsdl center in delhi (Karvy data managment services ltd, barakhamba road near barakhamba metro station, new delhi - 110001).

My pan acknowledgement number is : [protected]

I have sumbited document on 22/11/2017. 1 month already passed but no acknowledgement mail is received from the nsdl side. I have also made the payment online....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — request for resend pan card on my address.

 Sanjeetkmr010 on Dec 24, 2017
Dear sir,
I have applied for a new pan card in the name of nisha which dispatched our address in december 2017. I couldn’t receive the pan card as postman he did not inform me and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: nisha
Acknowledgement number: [protected]

Date of application: 30 nov 2017
Mobile no: [protected], [protected]...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — two time processing charge has been paid.

 Sahil Oinam on Dec 22, 2017
Hello,
Sir, i applied pan card online for my father
On 21/12/2017
1st tocken no. [protected].
2nd tocken no. [protected]
Both where fail.
And got the temporary tocken no also and fill up al the application and also paid the processing amount from by bank and by the time of of e-kyc they of aadhaar i did not get the otp and the same process i repeated once more but then also they deducted the same amount and on this process also i did not get the otp as well.
I want my double processing charge on my account soon. I have paid the amount and did not...
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — issues in online correction of pan details

 sri102info on Dec 22, 2017
I applied for the correction of name in pan card today and paid the fees through net-banking but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

I just want to know, why e-kyc mode got failed? Even though i entered the valid otp generated as a part of aadhar validation.

Please refund my money. Details are...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — not received refund money

 gopalkrishnaborah on Dec 21, 2017
Sir, i have the honor to inform you that i was submitted a complaint for refund of money. There are two complain. One is debit card and another is airtel money. I received debit card amount but not received airtel money's refund till date. My application no is [protected] and my name is dulumoni talukdar. So please help me and necessary action please....
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — not got pan , more than 1 year ago I apply for pan card

 abhaipur on Dec 21, 2017
Dear sir /Madam
I Apply For Pan Card 1Year Ago Through NSDL .But I Have Not Recive The Pan Card Till, And When I Try To Contact Customer Care It Say It Was Busy, What Should I Have To Do, Plz Refund The Money Our Dilever The My Pan Card, And The Status Of Pan Card It Shows
Processing...
My Acknowledgement NO - N-[protected].
Thank You
Regards,
Adarsh Singh...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — i am complaining about non receipt of pan card

 chidambaraiyer j on Dec 21, 2017
I have applied for correction incorrectly spelled name in my pan card bearing no. Ajrpc 2652 c during the first week of january 2017. Through nsdl.in the month of november 2017 on my status it was stated that my pan card has been delivered on 3rd nov, blu dart courier company (Air way bill no.[protected]) and also mentioned the expected date of delivery as on 13th november 2017. After waiting 2 weeks i approached the courier company local office at trivandrum about the delivery of document. They verified and replied that no such consignment with the said airway bill no stated above has not seen...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — enps pran activation related

 prem200185 on Dec 21, 2017
Sir, you are requested to check my pran[protected] and acknowledgement no[protected] date[protected]. It shows user is inactive and invalid on toll free [protected]. While i have registered and completed my registration for e-nps with contribution payment on dated[protected] through ekyc aadhaar. So please activate my pran and send ipin related confirmation email to me so that i could login and continue my future activities and contributions. Please please help me...
Thanking you!...
Complaint comments  Read comments [3]Complaint category Government Organizations

NSDL E-Governance Infrastructure — no database found in website

 বিদ্যাসাগর শিশু শিক্ষা নিকেতন on Dec 21, 2017
Sir my name is pintu pal, i open atal pension yojona in 16 dec, 2017 at bandhan bank savings account.. My pran no is[protected]. But when i log in the website with my pran number, then show no data found. I also download the atal pension yojona application, but there are same problem. What can i do now? Please resolve the issue.
My email id - pintupal1234565@gmail.com...
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — I am complaining resend my pan card

 Ankit Kamle on Dec 21, 2017
Dear sir,
I have applied for a new pan card in the name of ankit arvind kamle which dispatched our address in 18 december 2017. I couldn’t receive the pan card as our home was closed when the local delivery boy from velex delivery company in nagpur reached our home. Later, after couple of days we contact the velex delivery company regarding the post. They told that they kept with them for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: ankit arvind...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — pan application status | pan card not issue

 vivek dixit on Dec 20, 2017
I have applied a pan card for my mother name vinodani dixit in august 2017,
But still not receive pan card.

Acknowledgement number : n-[protected]
Name : vinodani dixit

My pan status is still 'your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/28433343 where the application was submitted by you.'

I have applied for the pan at kalpi centre, jalaun, uttar pradesh and enclosed both aadhaar card as proof of identity and proof of date of birth respectively.

I was unable...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — one pan number issued to two different person

 mail2amitkumargupta@gmail.com on Dec 20, 2017
Dear sir/madam,

This is amit kumar s/o mr. Ashok kumar, dob 15th sept 1980, pan card number:- anfpk7371e. I got my pan card in year 2005 or may be 2006 which i do not remember exactly. I am writing my concern because this pan number has been allotted to two different people and because of this i am facing kyc issues and cibil issues.
Kindly advise the way forward.

Thanks & regards
Amit kumar
Email id: mail2amitkumargupta@gmail.com...
Complaint comments  Read comments [1]Complaint category Loans

NSDL E-Governance Infrastructure — sorry, no record found issue while checking for pan card status.

 Mehta Dhiraj on Dec 20, 2017
Sir/madam,

I have applied for new pan card on 19th dec 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status, it was shown "sorry, no record found."

Please check my application

Thanking you
Dhiraj...
Complaint comments  Read comments Complaint category Tax Services

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