NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
Submit a Complaint
4391
COMPLAINTS
ADVERTISEMENT

NSDL e-Governance Infrastructure Customer Care

Facebook
Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
819
down
466

Phone:
Phone:
up
435
down
302
+91 22 2499 4200  [Vidya Lakshmi]
up
435
down
302
+91 22 4090 4242  [Head Office]
up
173
down
107
+91 11 2370 5418  [New Delhi]
up
136
down
93
+91 20 2721 8080  [PAN/TAN Call Centre]
up
218
down
190
up
89
down
72
+91 11 2335 3817  [New Delhi]
up
55
down
43
up
49
down
52
+91 79 2646 1376  [Ahmedabad]
up
45
down
53
up
26
down
38
+91 22 2499 4477  [EzeeWill]
up
14
down
33
up
25
down
45

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Submit a Complaint
Customer satisfaction rating
71%
Complaints
4391
Pending
30
Resolved
3012
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

Sort by:
Report
Copy

I applied for correction in Pan card through nsdl website, the application was successful, payment was done and even have received the acknowledgement number. But when i track the status of application it is showing no record found. The application was done on 29th March 2021, and already over 48 hours have been passed. The application was done through e-kyc and e-sign.

Acknowledgement number: N-[protected]
Mar 31, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
Verified Support
We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
Add a comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    I try to update my Name and address on nsdl Pan portal for my Pan card. Payment successful done at nsdl bill desk and at nsdl...
    Helpful
    Share
    Report
    Copy

    I applied for pan correction by ekyc.but it was failed.so kindly refund my paid fee.token number attached as image.
    NSDL pan correction refund
    Mar 31, 2021

    Complaint Status

    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
    NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
    Verified Support
    We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      Hi.
      I have created the NPS account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
      Mar 30, 2021

      Complaint Status

      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php
      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        Report
        Copy

        Having pran no but showing invalid
        Mar 30, 2021

        Complaint Status

        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          Report
          Copy

          I am getting error "registration against this acknowledgement id is pending for confirmation from payment gateway. " Below are acknowledgement details.

          Ack No : NPS76841041AH
          Ack Dt : 26/03/2021
          Registration against acknowledgement id NPS76841041AH is pending for confirmation from payment gateway.
          Mar 30, 2021

          Complaint Status

          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Mar 30, 2021
          Updated by gssvatsav
          Correct Ack NO : 11447315.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Add a comment
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            Greetings,

            I was in the process of registering for NPS account. While trying to make payment but got stuck at the payment gateway. Now when I’m trying to login using my acknowledgment id and date, I’m not able to do so and getting the following error-
            “ The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #”

            Acknowledgement number[protected]
            Acknowledgement date - 29/03/2021
            Mar 30, 2021

            Complaint Status

            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Add a comment
            Helpful
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              Report
              Copy

              I have my PRAN account and I did make the payments but still getting this error whenever I try to re-set my password for login.
              my Pran number:[protected].
              Mobile number:-[protected]
              Date of birth:- 10/09/1977
              Name as per PRAN:- Hemanth Kumar
              PRAN not found in database - 401000200150
              Mar 30, 2021

              Complaint Status

              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
              Add a comment
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                Report
                Copy

                I have registered for PRAN card and got done with all the procedures. I even received my PRAN card and acknowledgement letter through e mail 3 days back. However, i am not able to login and its showing "PRAN not found in database.".
                Why m i not been able to login, pls reply immediately, matter is urgent.
                Mar 30, 2021

                Complaint Status

                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                same problem mine. Having PRAN no as[protected] but not able to login showing Invalid

                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                Add a comment
                Helpful
                Share

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  Sir,
                  I have register NPS account on dated 27.03.2021 and registration is done successfully but when i have logging my account the PRAN data is not found error shows on the screen.
                  name: Sanjay Kumar Trivedi
                  PRAN no:[protected]
                  Mar 30, 2021

                  Complaint Status

                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                  Add a comment
                  Helpful
                  Share

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    I have created NPS Tier 1 account on 29.03.2021. But whenever i am trying to log in or contribute money, message is being...
                    Helpful
                    Share
                    Report
                    Copy

                    Hi,
                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                    Could you please help me with this. As i'm not able to access, or even update my details.
                    Mar 29, 2021

                    Complaint Status

                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    has the problem been solved???
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Add a comment
                    Helpful
                    Share

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      Report
                      Copy

                      My Acknowledgement Number is 11452436 and the Acknowledgement Date is 29 March 2021.

                      Every time I try to complete my pending registration, I get this message, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                      Please look into this, Thanks.
                      Mar 29, 2021

                      Complaint Status

                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Add a comment
                      Helpful
                      Share

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        Report
                        Copy

                        I have done payment 106.90rs on 28th march 20201 at time 6:32pm at last my request of pan card details update has been rejected so refund the amount which should i get
                        E pan update
                        Mar 29, 2021

                        Complaint Status

                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Mar 29, 2021
                        Updated by Shyam Sparky
                        Please kindly refun 106 ra of mine
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
                        NSDL e-Governance Infrastructure Customer Care's response, Apr 7, 2021
                        Verified Support
                        We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
                        Add a comment
                        Helpful
                        Share

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          Report
                          Copy

                          I have been trying to login to this site but each time there occurs that my PRAN is not found in the database although I have been contributing to my NPS account for last 4 years on online mode only. Please help. my PRAN is[protected].
                          Complaint about error while attempt to login
                          Mar 29, 2021

                          Complaint Status

                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Add a comment
                          Helpful
                          Share

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            Report
                            Copy

                            Dear Concern,
                            I am facing below error while registration of new NPS account through eNPS portal,
                            it's stuck up at payment process step and I cannot go further to do payment and complete registration process, this error I am facing from yesterday and still waiting for same,

                            "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                            Mar 28, 2021

                            Complaint Status

                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                            Add a comment
                            Helpful
                            Share

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              Report
                              Copy

                              Receiving the below error message for my acknowledgment ID 11442113. Kindly resolve it at the earliest as its March ending.

                              The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                              Mar 26, 2021

                              Complaint Status

                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                              Add a comment
                              Helpful
                              Share

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                Report
                                Copy

                                Hi,
                                I have created the nps account of tier - 1 type. And pran[protected] is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                Regards,
                                Jayapandi.
                                Mar 26, 2021

                                Complaint Status

                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                Add a comment
                                Helpful
                                Share

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  Report
                                  Copy

                                  When i put my acknowledgement number on site : https://tin.tin.nsdl.com/pantan/StatusTrack.html, it says 'no record found'.

                                  acknowledgement number : [protected]
                                  Mar 26, 2021

                                  Complaint Status

                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 31, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                                  Verified Support
                                  Apr 06, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                                  Add a comment
                                  Helpful
                                  Share

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    I have provided all required information for creating my NPS account in https://enps.nsdl.com/. But in payment option i had...
                                    Helpful
                                    Share
                                    ADVERTISEMENT