NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
2772
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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417

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
67%
Complaints
2772
Pending
181
Resolved
1795
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (523)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — info. regarding ack. no

 156707 on May 30, 2018
Name : harshit sharma
City : agra
Submit to pan facilation center
My ack no is [protected] and i am not able to track pan card status. It is always show that "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you"...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — no records found in my pan card name change form

 abilash avula on May 30, 2018
Acknowledgement number

[protected]

I had applied for a name change in my pan and paid fee for the application online and uploaded all the documents online too. However the status of application says "sorry no record found"

Pls check the issue and update the tracking status or guide me on the next steps.

Mail id : abilash257@gmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — login

 Nagmani Paswan on May 29, 2018
Mera naam nagnani kumar h. Mai bihar police me sub inspector hun. Mujhe pran account ka i pin mila ya nahi mujhe yaad nahi h or bhul gya bhul gya. Kabhi login nahi kiya tha. Ab kari 9 year baad login karna chahata hun to mobile no band h. Mai login kaise karu? Help. Pahle kabhi login nahi kiya hun. Kya mera personal details lekar dubara i pin bheja ja sakta h. Ya fir kaise login karu?...
Complaint comments  Read comments Complaint category Police

NSDL E-Governance Infrastructure — complain for sending the pan card

 vinit babu on May 29, 2018
Dear sir,
I am living on rent, so when we applied pan card, was living s/o siyaram, house no. 13, near uma public school barahi mandir wali gali, surajpur, g. B nagar (Up)-201306 but when our pan card dispatch to us that time i have shifted to new address-heuer international, plot no. 142a/52, nsez, phase-2, opposite hosiery complex, noida, g. B nagar, (U. P)-201305.

Kindly correct my address accordingly & deliver my pan card at eraliest.

My pan no. "buypb3726k",
Acknowledgement no. N-[protected]

Thanks & best regards
Vinit...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — I can't generate the receipt

 Dusmanta Kumar Sen on May 29, 2018
My token no:[protected]
Dob :10/03/1997
When i log in it says, "your request can't be processed. Please try again after some time."

It's urgent and i can't generate the receipt of my payment to post to nsdl for further processing of my pancard application.

Everytime i login it just displays the same error message. It feels like it is some kind of fraud that this site accepts payment and no receipts after that.

Kindly resolve my problem as i am in a hurry and i need it for my joining....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — new pan card issuance

 rajkumarpari on May 28, 2018
I have literally had over 2 dozen emails exchanged with the NSDL department and shared all the documents over and over again. The same copy-pasted response comes without answering any of my questions.

I decided to reach their customer care number given on the website and emails over a hundred times in the last 2 months. But the number doesn't work except for saying, "Our service is currently not available"

Even when I request their contact number on emails, they completely ignore it and send the same pre-fixed response over and over again.

I have exchanged...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — invalid / incorrect pran no

 gangulyraj84 on May 27, 2018
Dear sir,

While i trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". Even i enter correct pran number. Below is the pran number which is availabe on my card.

Please help.

Name: rajib ganguly
Pran:[protected]
Mobile no: +91 [protected]
Email id: gangulyraj84@gmail.com

Thanking you,
Rajib ganguly...
Complaint comments  Read comments [2]Complaint category Government Organizations

NSDL E-Governance Infrastructure — showing no record status of my applications for new pan card

 Tmjoshi on May 27, 2018
Respected sir, i have submitted an online application for new pan card and also the required fee is paid through my debit card. The acknowledgement number of the above mentioned application is [protected].
When i check the status of the above mentioned application it's showing "no record found" please do the needful at the earliest and obliged. Thanks...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — esign applied pan card status shows no record found

 Jatin Sangwan on May 26, 2018
Sir/madam,

I have applied for new pan card on 25th may 2018 through e-sign mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Amit...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl pan card re-dispatch request-881031173589464

 kdiwakar on May 28, 2018
Dear Sir,

I have applied for PAN card through online portal months ago and after submitting the application manually, I was allotted a PAN number. Later the PAN card was delivered to my residential address. However, I was not at home when the new PAN card was delivered by Blue Dart to home address. Please re-dispatch the PAN Card once again so that I can receive it. Below are the required details:
Acknowledgment Number : [protected]
PAN: HBEPK0199C
Blue Dart Waybill No : [protected]

Thank you.

Regards,
Aruna Sudha....
Complaint comments  Read comments Complaint category Citizenship & Immigration

NSDL E-Governance Infrastructure — new pan correction status not visible

 iammruni on May 26, 2018
I have registered for a new pan number creation via nsdl egov website. I did all the procedures and then completed the aadhar ekyc also. At first the ekyc was not working. I called customer care, but the security guard was picking up. I emailed them, but still haven't received any updates even 15-20 days later. But now i tried the ekyc again, this time it was successful. But now, i am not able to view the status of my pan, via the nsdl website. Can someone help me with this? My acknowledgment number is n-[protected].
Please revert back asap as i need the pan within a month....
Complaint comments  Read comments Complaint category Citizenship & Immigration

NSDL E-Governance Infrastructure — nps collation center

 ashoksavla2007 on May 25, 2018
My pran no[protected] mr nayan hiralal gala i requst to last 10 day to call ur all call center and u alll contect deatail but every person give new contct no no give proper reply
1 i call mr sanjay 4090466 he give me mr pratik no[protected] i call mr pratik he give me mr harsh no[protected] harsh givan mr omkar no 24993499 i call mr omkar hi givan sbi no

What sir we deposit to amount but i dont get reply proper person why i dont no all person what do work if i dont deposit amount my account than tell me how i widrow my amount kind ly reply as soon as posible otherwise...
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — pan card, resend after physically signing it, but haven't received it back

 Sampada Sharma on May 24, 2018
Dear mam/ sir, i got my pan card through online ekyc service linking with the aadhar card. I was told to sign it physically and resend it along with the form so i resend it after physically signing, but i haven't received it back. So what should i do? Am i suppose to make a new pan card or what, because it has been many days and i haven't still received my pan card....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — exception in generating esign user pdf inside design controller for token no 0023264145

 Ekta Tuli on May 25, 2018
I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl....
Complaint comments  Read comments [2]Complaint category Credit Cards

NSDL E-Governance Infrastructure — aadhar e-kyc authentication exception

 Viral Top 5 on May 23, 2018
I have applied for my pan card online on the nsdl website using e-kyc and e-sign.
The payment has been confirmed and the amount has been deducted from my bank account.
While authenticating the aadhar, the "exception in generating e-sign user pdf inside e-sign controller for token number - [protected]" error arises.
It occured on 23/05/2018
I have tried it 3 times from different browsers but the error persists. Please resole issue asap....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card status tracker giving a 'no record found' error

 Sagar Tewari on May 22, 2018
Good evening,

I've applied for a new pan card through e-sign method. The process completed without incident and i got a pdf application with this written on top:

'since the application is digitally signed using esign/ekyc, there is no need to forward physical documents'

But i'm getting a 'no record found' error if i try to check the status of my application using the pan status tracker site. The acknowledgement number of the application is '[protected]'. I shall be highly grateful if you could look into the matter.

Thanks in advance
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl - pan change application track status shows "no record found" [Resolved]

 MadhuN on May 22, 2018
Dear sir/ madam,

I have applied for pan card correction through nsdl e-sign mode on 21-may-2018. I have got acknowledgement number through mail [protected]. Payment done successfully through sbi netbanking and i received the receipt also through mail.

But when i check the status through track pan application status for the above acknowledgement number it is showing "sorry, no record found."

Kindly help to resolve this issue.

Thank you....
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — complain for not receiving pan card [Resolved]

 Dageramit on May 21, 2018
Dear sir,
I’m writing to complain for not receiving of pan card. I have applied for a new pan no on the name of mrs pratima devi which was dispatched on 28 feb 2018. I couldn’t receive the pan card as post man did not inform me and he returned that back.

Therefore, i requesting your resend my pan card to my new address as i posted out with my husband, present address as below.

Applicant name: mrs pratima devi
Pan no-atbpr6655h
Mobile no: [protected]

Permanent address - a-76, vikash nagar, near rajdhani public school
Uttam...
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — nps-ipin creation - unauthorized user

 Swapnil Vairale on May 21, 2018
I have newly registered with e-NPS and allotted with PRAN[[protected]]. I have also completed by first subscription and completed e-sign verification with AADHAR. But when i try to login to website with PRAN to set my I-pin for the first time i am getting the error - Unauthorized User.

Could you elapse check and fix the I-pin issue so that i can login to my account and do my subsequent contributions...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card returned due to undelivered [Resolved]

 NAFIH. VALIYAVALAPPIL on May 21, 2018
Respected sir,
I'm mohammed nafih i were applied for a pan card and it were not delivered to me while reaching post office post man returned due to unknown person... Now i were contact with post man and i were share my location,... So im kindly requesting you to please re dispatch in to my registered address.. My registered address were mentioned below
Mohammed nafih
Valiyavalappil (H) karungathuruthi valavu
Ponnani (Po) 679577...
Complaint comments  Read comments [2]Complaint category Tax Services

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