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NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 75%
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4045
COMPLAINTS
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NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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452

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
75%
Complaints
4045
Pending
0
Resolved
2992
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (1233)

NSDL e-Governance Infrastructure Complaints & Reviews

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Nsdl E-Governance Infrastructure — application for new pan

 virendra khanna on Aug 17, 2020
Sir,
An application vide acknowledgement no. N-[protected] dt.23/07/2020 in name of m/s baya roost was sent to...
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 Virtuoso on Aug 14, 2020
After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the otp authentication. It says it cannot be processed. It says "our request could not be processed due to some technical issue. Please try after sometime".


error aadhaar card authentication : ekyc

Complaint Status


[Aug 15, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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     dpereira on Aug 14, 2020
    I have sent and email to the team for the attached error when doing e-kyc and seems to be not working. Tried from different internet browsers and clearing cache aswell.
    The e-mail sent to [protected]@nsdl.co.in is dated at aug 13, 2020, 11:20 pm


    error on e-kyc: your request cannot be processed. please try after some time

    Complaint Status


    [Aug 14, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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      Nsdl E-Governance Infrastructure — PAN card reprint order

       ashuchirag on Aug 13, 2020
      Sir i had odered a reprint of pan card on 9th august 2020 through nsdl but i had not recived acknowledgement no. And conformation...
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       Patrick Prakash on Aug 12, 2020
      After applying for a new pan card and completing the payment it took me to the aadhar card verification. But when clicking the OTP Authentication.It says it cannot be processed


      Aadhar card verification Failed - Your Request could not be processed please try after some time

      Complaint Status


      [Aug 13, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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        [Resolved]

         atulsharma001 on Aug 12, 2020
        I applied for Pan on the nsdl website and since it failed to authenticate i am expecting a refund of my 106.90 rupees which was debited from my account
        My Token number is [protected]
        PAN Number is GMMPD5923D
        kindly resolve this problem.


        Refund not processed yet
        Refund not processed yet
        Complaint marked as Resolved Aug 18, 2020

        Complaint Status


        [Aug 13, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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          Nsdl E-Governance Infrastructure — My pan card discrepancy letter still not received send me again [Resolved]

           Vaddadi Ravanamma on Aug 12, 2020
          I applied for my pan card corrections through nsdl website
          In that discrepancy occurs please it the discrepancy letter...
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          Nsdl E-Governance Infrastructure — My pan card discrepancy letter still not received [Resolved]

           Vaddadi Ravanamma on Aug 12, 2020
          Hello sir iam vaddadi ravanamma i applied for my pan correction. Discrepancy found in my pan so please send my pan card to...
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          Nsdl E-Governance Infrastructure — Pan card correction name

           Rocky King on Aug 12, 2020
          Dear

          Sir i applied for pan card name correction and i submitted all the documents as proof aadhaar 10th class...
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           8149317168 on Aug 11, 2020
          My application is e mode application but in status mentioned is no signature/thumb impression has been provided across the photograph affixed on the form

          Acknowledgment number : [protected]

          Email - [protected]@gmail.com

          Please help...

          Complaint Status


          [Aug 11, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.

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            Nsdl E-Governance Infrastructure — pan card status says sorry no record found

             mandar02bhalerao on Aug 11, 2020
            Sir/madam,

            I have applied for reprint of pan card on 19th june 2020. I have got my acknowledgement number...
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             Irap on Aug 11, 2020
            Hi, when i try to create ipin, i'm getting unauthorized user error while ipin creation first time. Could you please take a look into it?

            Thanks,
            Irappa


            Unauthorized user error while ipin creation

            Complaint Status


            [Aug 11, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Updated by Irap Aug 11, 2020
            My PRAN is [protected]

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               Dipen fatelal barchha on Aug 11, 2020
              I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected.
              The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 2 months. I am not able to proceed further. I mailed to nsdl but they reply any irrevelant that also after many days please help me

              Token number - [protected]
              Dob - 17/02/2002
              Email id - [protected]@gmail.com
              Name - dipen fatelal barchha

              Complaint Status


              [Aug 11, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Dear Dipen,

              To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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                 Gandhiaryah on Aug 10, 2020
                I have applied pan on 3rd jun 2020 for my son. But we didnt receive it till now. We have checked the status on nsdl website using acknowledgement number [protected]. It is showing proof of aadhaar is not provided for the aadhaar mentioned in the application. We request you to kindly submit a copy of aadhaar allotment letter issued to you by uidai.
                But we have sent the copy of aadhaar through post and also uploaded the soft copy in status tracking site.
                Kindly validate and do the needful.

                Complaint Status


                [Aug 10, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                   bhavjotsodhi on Aug 10, 2020
                  Submitted my application for pan card reprint but the website shows no record found. The acknowledgment number for the same is:[protected]

                  Complaint Status


                  [Aug 10, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                    Nsdl E-Governance Infrastructure — E-signing via aadhaar not working for pan application

                     aks_scs on Aug 10, 2020
                    Dear Sir,

                    I have been trying to apply for pan application, but with no avail. Every time I try to e-sign the...
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                     Irap on Aug 9, 2020
                    Hi.
                    I have created the nps account and pran is also generated. But while setting ipin/password first time, i am getting error as pran not found in the database. Please help. Thanks.

                    Complaint Status


                    [Aug 09, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    My PRAN is[protected]

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                      Nsdl E-Governance Infrastructure — refund of pan application e-kyc failure. [Resolved]

                       Shank.001 on Aug 9, 2020
                      I applied for pan card today on 09/08/2020. And submitted my application and then did payment of rs.107 /- through paytm....
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                      Nsdl E-Governance Infrastructure — discrepancy still not resolved after providing documents

                       Màñìśh Ģúpťà on Aug 9, 2020
                      Hello i have got discrepancy letter for my pan application i have submitted necessary documents still discrepancy has not...
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                       ask123 on Aug 9, 2020
                      My name is sunil khandelwal registered with esi vashi navi mumbai my registration no is [protected]. My father approached to esi vashi on 7.8.20 to visit surgeon. But no doctor is available. They had refered to tie up hospital suyush at seawood where no surgeon be is available. The available compounder/ rmo checked and told no surgeon is available. But this will be billed to esi without providing. My father has been harrashed and no treatment given

                      Complaint Status


                      [Aug 09, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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