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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 6

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R
rakesh50@
from GOHPUR, Assam
Jun 16, 2023
Jun 19, 2023
This thread was updated on Jun 19, 2023
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Address: Assam

I applied for a new PAN card from the NSDL website and initiated a transaction of Rs106.90 for the same. I selected UPI as a mode of payment and entered my Fampay UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with Fampay, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible. Although Rs106.90 is a small amount for an individual, if 1000 people transact every day and get same error message after making the payment, the scam is huge. It's Rs10, 690 per day, Rs320, 700 per month and Rs3848400 annually per 1000 people.
Acknowledgement No:[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for A Billion'
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    G
    Gupteshwar Upadhayay
    Jun 15, 2023
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    Sir, I am Gupteshwar Upadhyay recruitment ID 135055 ( HQ DGAR, Laitkor, Shillong). Sir I have participated in recruitment for above said post in Jun 2023. I have cleared written, physical and interview. But in medical I have been referred to civil hospital (NEIGRIHMS) for specialist review. Civil hospital declared me physically fit. But after all this I have declared unfit by Assam Rifles officials with remarks that the medical board will not considered civil doctors remarks for knock knee. Sir kindly accept my grievance for not accepting specialist doctors remarks if it is so then why I have referred to them for medical review. Although I have no medical issues in running & walking and I have cleared running before time. It is requested that suitable reply me made to me at the earliest.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      rakesh50@
      from GOHPUR, Assam
      Jun 15, 2023
      Jun 15, 2023
      This thread was updated on Jun 15, 2023
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      Address: PIN: 784168

      Dear Sir Madam, I have applying new Pan Card from NSDL website, but application is not summit successfully. But my amount debited 106.90 rupees please return my amount.

      Date: 18/0572023
      Token Number: [protected]
      Acknowledgement No: [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Applied Date: 18/05/2023
      Reply
      We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

      Team Protean!
      'Building for A Billion'
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        H
        Hussain935
        Jun 7, 2023
        Jun 7, 2023
        This thread was updated on Jun 7, 2023
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        I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 06.07.2023. But i haven't received the otp at last verification step.
        Please suggest what should i do as payment already deducted to my account.

        Token number : [protected]
        E-mail : [protected]@gmail.com
        Phone no : [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

        Team Protean!
        'Building for Billion'
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          M
          Mahi__
          Jun 7, 2023
          Jun 7, 2023
          This thread was updated on Jun 7, 2023
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          Pan status not changing from 15 days

          I applied for pan update on may 19th.
          May 22nd i got mail like this
          "we would like to inform you that the documents received on May 20, 2023, are found to be in order during preliminary verification."
          Means my documents are correct and accurate right?
          But my pan status is"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"
          From may 23rd.br...
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          P
          prabhatpatel23
          from Indore, Madhya Pradesh
          Jun 4, 2023
          Jun 7, 2023
          This thread was updated on Jun 7, 2023
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          PAN (AXXXXXXXXD) entered by you is not in proper status in Income Tax Department Database. Please write to us at [email protected]

          Dear Sir/Madam,

          With reference to my father's PAN CARD
          I encountered the below error
          1. when I login to download pan
          2. I tried to update the address as per aadhar database

          PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

          Looking forward to your...
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          S
          SakshiAgarwal
          May 31, 2023
          Feb 17, 2024
          This thread was updated on Feb 17, 2024
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          Money deducted from the bank but the transaction failed

          I applied for an e-PAN card from the NSDL website and initiated a transaction of Rs8.26 for the same. I selected UPI as a mode of payment and entered my PhonePe UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with PhonePe, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible....
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          A
          arya k t
          May 29, 2023
          May 29, 2023
          This thread was updated on May 29, 2023
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          I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through UPI PAYMENT method on 29/05/2023 . But i haven't received the otp at last verification step.
          Please suggest what should i do as payment already deducted to my account.

          token number: [protected]
          name : ARYA K T
          email : [protected]@gmail.com
          phone : [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

          Team Protean!
          'Building for Billion'
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            D
            DJ-Rajput
            from Bengaluru, Karnataka
            May 20, 2023
            May 23, 2023
            This thread was updated on May 23, 2023
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            It has been a month that I got my PRAN registered with CAMS CRA, till date I am not able to login to NSDL with the PRAN to take any action, major concern is to register for D-Merit. Please help!

            Not sure if this is the right forum to share the PRAN number. If needed, please get in touch on my registered email.

            Thank you!
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              B
              buri priyanka
              May 20, 2023
              May 22, 2023
              This thread was updated on May 22, 2023
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              Resolved

              My application was failed 4 times and I did not get any refund

              Address: 5-77 ,velamavari street,bobbili,vizianagaram,Andrapradesh.

              I use NSDL website to create a new pan card of my neighbor. Temporary Tokens are ([protected]), , ([protected])...([protected]). I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106. using my debit card. MY balance was deducted from the bank on 20/05/2023 but Aadhar verification was not completed saying that details were mismatched . though i typed correct date of birth finally it is showing wrong date of birth .Now...
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              S
              Sneha R Kulkarni
              May 17, 2023
              May 18, 2023
              This thread was updated on May 18, 2023
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              Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN.

              I am seeing above error message.

              Kindly resolve this issue
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Request you to register your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                Sneha...b
                May 17, 2023
                May 17, 2023
                This thread was updated on May 17, 2023
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                Money not refunded as stated.

                I was trying to apply for the PAN card for my sister through NSDL e-kyc on 16.05.23. After completing the form filling process, I made the payment of 107 rupees as required fees and after the deduction of the amount from my account, there was a message stating that they could not proceed my PAN and money will be refunded within 7 days but they didn't. Please see through it....
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                J
                Jagdeep1060
                May 16, 2023
                May 17, 2023
                This thread was updated on May 17, 2023
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                Address: Vill kahlwan near kartarpur dist Jalandhar

                Sir I had recently applied for pan card. However I got stuck in this page that I have attached with complaint. I had gotten my token number but I couldn't proceed further. I'm trying from around 3 days and same thing have been showing to me. Please help me to get my application done soon
                My token number - [protected]
                Email - [protected]@gmail.com
                Phone number - [protected]
                Adhar card is attached with complaint

                Thanking you I wish you may take my complaint in consideration.
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                  V
                  Vspras
                  May 15, 2023
                  May 17, 2023
                  This thread was updated on May 17, 2023
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                  Hi
                  I need TAN NO urgently and applied 7 days back. So far no info.
                  Can you pl help.
                  Ack no: [protected]

                  Prasanna
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                    P
                    Priyanka Dhara
                    May 13, 2023
                    May 17, 2023
                    This thread was updated on May 17, 2023
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                    I have applied for pan surname change via the esign/ekyc mode and have also made the payment on 12th May 2023.

                    Additionally, I have also received an email from them with the receipt and the acknowledgement PDF.

                    However, when I am trying to check the status for the PAN change request via the acknowledgement number provided by them, it is showing that "Sorry, no record found".

                    Please check my application.

                    My PAN card number is CNXPD6607A

                    Thanks
                    Priyanka Saha
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                      S
                      Santhalakshmi
                      from chennai, Tamil Nadu
                      May 11, 2023
                      May 12, 2023
                      This thread was updated on May 12, 2023
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                      I was registering for NPS via enps . i updated all the details and uploaded all the docs. Then I tried for payment but I got stuck . After few days I tried but still same issue.

                      Issue : The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                      Acck no : 11682767
                      Acck date : 06/05/2023
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        K
                        kailas214
                        May 9, 2023
                        May 10, 2023
                        This thread was updated on May 10, 2023
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                        I have done all step and pay money but didn't receive message

                        I have applied for pan card online with option e-kyc authentication through aadhar.
                        The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on[protected]
                        Please check this and revert at the earliest as this is urgent!
                        My token no. is [protected].
                        Regards,
                        Kailas
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                          D
                          Darshitha D
                          May 9, 2023
                          May 10, 2023
                          This thread was updated on May 10, 2023
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                          What should I do now if it's not getting processed
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in.We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
                          Reply
                          We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in.We will be happy to assist you and resolve your query at the earliest.Warm regards Team Protean!
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                            B
                            Bikash Debnah
                            May 5, 2023
                            May 9, 2023
                            This thread was updated on May 9, 2023
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                            I have registered with the NPS and also made the first payment and E sign procedure, then I received an Email about my PRAN number but when I first try to login it requires password which I haven't set the registration process. Then I tried to generate the password and I am getting a error "PRAN number not found in the database" kindly assist.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              K
                              KHyati1617
                              from Ahmedabad, Gujarat
                              May 5, 2023
                              May 9, 2023
                              This thread was updated on May 9, 2023
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                              My Pan Card Fee is Not Refunded

                              Address: Ahmedabad

                              I applied for new pan card and filled all details online
                              After submitted and Paid Pan Card fee the form
                              Token:- [protected]
                              our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days....
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