NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 67%
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2833
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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420

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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396
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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176
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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44

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
67%
Complaints
2833
Pending
176
Resolved
1848
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — regarding pan card redispatch on my address [Resolved]

 manjueicc on Jun 7, 2018
Dear sir,
I have applied for a new pan card in the name of manju kumar rai which dispatched our address but i couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Name manju kumar rai
Pan no. - dahpr7039n
Mob no -[protected]
Email-sanjayeicc@gmail.com...
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — please redispatch the pan card [Resolved]

 cayoba on Jun 6, 2018
Dear sir, pan card not received till date which was applied in mid april.
Acknowledgement no. [protected]

Please re-dispatch the same on the address.

Pan was not delivered by the courier partner. He called me and ask to take the pan card on their own but when we reached to their office they told that pan card was already send return due to undelivered....
Complaint comments  Read comments Complaint category Utility Services

NSDL E-Governance Infrastructure — my pan card is undelivered

 rittika saha on Jun 6, 2018
Dear Sir,
I have applied for a new PAN Card in the name of RITTIKA SAHA which dispatched our address . I couldn't receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after 15 days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.
Name - Rittika Saha
D/O - Goutam Saha
Address - Mahakal para maynaguri
Po + Ps - Maynaguri
Dist - Jalpaiguri
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl pan card failed but money not refunded [Resolved]

 Pintu329 on Jun 5, 2018
Sir i was applying for a pan card but through ekyc mode it is failed. Maine aap logon ko kai baar email bhi kiya magar aap log 7 din ka baar baar naam le rahe ho. Maine toh payment 14 may ko ki thi jo ki mere debit card deduct kar li gayi aaj toh 5 june ho gaya magar aap logon ne paise vapas nhi kiye kripya mujhe mere paise vapas kar dijiye.
Meri information
Name. Varsha jain
Registered dob.7.7.1985
Registered tempirary token.[protected]
Amount deducted. Rs.115.90
Registered email. Jvarsha211@gmail.com
Kripya mujhe mere paise vapas kar dijiye....
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — your request cannot be processed. please try after some time - pan application [Resolved]

 Araveeti Balakrishna on Jun 5, 2018
Hi,

I have filled my pan application through online using pan e-sign/e-kyc and everything filled, done the payment but getting error like 'your request cannot be processed. Please try after some time' after enter otp.

Requesting to you please check and suggest.

Temporary token number:[protected]

E-mail id:araveetikasi2017@gmail.com

Date of birth: 02/06/1997...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — nps - registration - pending [Resolved]

 VamseeK5 on Jun 5, 2018
Dear sir,

During the nps registration form filling. I got the following information

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after some time."

Request you to kindly act on the issue.

Details

Acknowldgment number : 11561543

Date of registration - 30th may 2018.

Thank you....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — refund due to cancellation of pan application form [Resolved]

 vishallokam on Jun 4, 2018
I applied for pan card online. Temporary token no. Is [protected]. Aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode". I had paid rs.115.9. Iwould like to be refunded...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — pran card unblock [Resolved]

 Garvchauhan on Jun 3, 2018
Respected
Sir,

Sub:=updation of mobile number and
E-mail id.

Im yogesh my pran card no is
[protected] i forget my password
Than entered five time wrong
Password, so my account has been
Locked therefore i requested to kindly
Update my new mobile no which is
[protected] and my e - mail id is
Bs0100389@gmail.com and unblock
My account.

Thanking you,

Your's faithfully

Yogesh

Pran no =[protected]
Email id = bs0100389@gmail.com
Complaint comments  Read comments [3]Complaint category Government Organizations

NSDL E-Governance Infrastructure — aadhar updation pending [Resolved]

 Sardar Dalvir Singh on Jun 3, 2018
Dear sir / madam,

I have faced a problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran[protected].

I contacted system administrators but they told to wait for auto verification.

Therefore, i request you to kindly look into the matter and resolve the issue asap.

Thanks & regards

Dalvir singh...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — for new pan application fee refund

 jaydip dhandhalya on Jun 2, 2018
I had applied with pan card seva online for a new pan card.
My online application number is[protected] on pan card seva (Photo of submitted form is included.).
Office address of pan card seva there are unit 207, gera's imperium green, neugi nagar, mala, panjim, goa 403 001.
After completing ₹ 307 online fees, i printed the application form and the income tax service unit (Managed by nsdl e-govorman infrastructure limited), 5th floor, mantra sterling, plot no. 341, survey no. 9 7/8, model estates, near deep bungalow chowk, pune - 411016 was sent by the speed post on...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — my pan card amount not refund completely [Resolved]

 vivek8545 on Jun 2, 2018
I use nsdl website to create a new pan card for me. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 18/04/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Then it shows me a message "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card status displays no record found [Resolved]

 marky03 on Jun 1, 2018
Sir/mam,
I applied for my pan card on 31st may, 2018 through e-kyc/e-sign mode. When i tried to track status of my pan card on nsdl portal it displayed no record found even after payment had been made. Nsdl sent a pay receipt and a performa with my acknowledgement no. You are requested to look into issue and kindly resolve it as soon as possible.
Acknowledgement no.-
N-[protected]
Regards
Gurpreet singh...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — what does this statement mean - exception in generating esign user pdf inside esigncontroller [Resolved]

 HarpreetNagi on Jun 1, 2018
I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl....
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — reprint of pan card [Resolved]

 Gaurav10069 on Jun 1, 2018
I have applied for reprinting pan card and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [[protected]]

Please help to resolve this issue immediately. As i have already made the payment to nsdl....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan otp verification [Resolved]

 A.kay.t on Jun 1, 2018
I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks...
Complaint comments  Read comments Complaint category Business & Finances

NSDL E-Governance Infrastructure — I successfully the payment but due to some errors the process is failed in pan card [Resolved]

 Vishwa95 on Jun 1, 2018
Today i entered my information and uploaded documents for the pan card. Then i took me to payments page. I paid it via credit card for ₹119. Then it also asks otp for my aadhar. While entering it says incorrect and all gone. Very poor services for pan card.. I tried many times to check for my transaction. But they didn't do anything for my pan card.. They just stole my money... I need my money back or they must issue pan card for me... Application no: [protected]....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card e-sign [Resolved]

 Sherlock Banker on Jun 1, 2018
I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl..

Thanks...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — lack of system

 gopal h r on May 31, 2018
From few days i am travelling from lokhandwala complex to four bungalows at model town many bikers clash and abuse car drivers because they cant get through which is i feel very ashamed
Also outside renaissance cluc there is contractor named hari om enterprises who is charging rs 60 per hour for car park which is almost vip charges
If car owners are charged rhis amount even hawkers at four bungalows market should be charged the same because they create lots of traffic around
Please see that if car parking is implied then this should aslo be implemented soon which will give...
Complaint comments  Read comments Complaint category Municipal Corporation

NSDL E-Governance Infrastructure — exception in generating esign user pdf inside esigncontroller for token no. [protected] [Resolved]

 face Tube on May 31, 2018
I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Duraga prasad...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — amount debited in my account but transaction failed [Resolved]

 raja padala on May 31, 2018
Dear sir/madam,

I applied for pan in nsdl online on[protected], and made payment of rs.115. Amount debited from account and transaction failed it shown in the nsdl website. Kindly help me to get back lost amount. I verified in consumer complaints and faqs in those it was mentioned that these issues can be resloved in 2-3 working days. But not yet resloved. Kindly look into my issue...
Complaint comments  Read comments Complaint category Government Organizations

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