NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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2905
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
2905
Pending
159
Resolved
2002
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — nsdl applied change or correction in pan data, application status shows no record [Resolved]

 Aruna Mulugur on Aug 17, 2018
Sir/ma'am,

I applied for change or correction in pan data through online nsdl website on august 17, 2018, and received the acknowledgment number: [protected]
The link used for the application is https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

The acknowledgment page said -
"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.
The file is password protected and the password to open the same is...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — need refund for failed transaction [Resolved]

 mohammedd shahnawaz ahmed on Aug 16, 2018
Pan card temporart i'd no [protected]
My amount deducted but transaction failed and got no refund and no successful transaction so where is my amount why they have deducted
Nsdl pancards
For what they charged for
Iam waiting for refund still they have not refunded
And on their website they should add an option for if amount gets deducted...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nsdl - your e-kyc based request has failed [Resolved]

 K.yeshwanth kumar on Aug 15, 2018
I applied for the pan card and paid the fees through my card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Details are given below:

Token no. [protected]...
Complaint comments  Read comments [1]Complaint category Tax Services

Nsdl — pan card not received,sent for correction [Resolved]

 Barbosa on Aug 15, 2018
Sir, in my pan card my date of birth was incorrect, i have returned it for correction with birth certificate for no more mistakes, my pan card acknowledgement number is n-[protected], my consingenment number was ea[protected]in, sir, i have some problems, i have to submit kyc form with pan card to sbi bank to unlock blocked account, so sir, please give it to me soon, thank you, (Mithinga daimari)...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — rejection of pan card application due to departmental officials [Resolved]

 rahulkumarpandit19981574 on Aug 14, 2018
Dear Sir/Madam,

I had got message from the branch office rejecting my PAN Application without any reason, i had already attached all the document but they hadnot linked and also rejected these POA & POB proof saying I'll torn and these two docs as i only need Aadhar Card for this. Please find attached my PAN Card Application and check my application form filled and documents attached which is alright correct to best of my knowledge and belief.
Following document attached & also enlisted in the application form:-
POA- Domocile, POI- Aadhar Card, POB- Matriculation Marksheet
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan status not changing from 30 days [Resolved]

 Devesh Singhania on Aug 14, 2018
Sir i applied for changes in my pan on 19th july and its been almost a month but the status on the site is still the same i need my pan urgently please check and revert me asap. Details of pan are as follows -
Acknowledgement no. - [protected]
Name on pan - kanika bhagoriya
Correction - kanika bhageria
Submitted documents - adhaar copy
Please reply asap i need pan urgently....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — no record found in e-kyc pan modify application [Resolved]

 kewalarora on Aug 13, 2018
I filled up an application online for some changes in my pan card. I verified using e-kyc but i am still getting no record found when i track my pan status.
I have received e-mails with my application in pdf format.

My acknowledgment number is - [protected]

And is it possible to change the communication address? My current communication address is undergoing construction, so it might be an issue for both parties.

Thank you...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — income tax department pan card saying no record found. [Resolved]

 Bittu Kumar Singh on Aug 13, 2018
While am trying to do register on "https://incometaxindiaefiling.gov.in" entered the correct name as pan but got error my name is incorrect.

When i checked my pan here i got the message like "no records found".

Could you please have a look of this and fix it. It is very urgent to me i have to file income tax return.

Pan: cdcpb9890e

Thanks in advanced....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl esign/ekyc applied correction in pan details application status shows no record found [Resolved]

 Chankit garg on Aug 12, 2018
Sir/madam,

I have applied for correction of pan card details on 12th aug 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl refund complaint [Resolved]

 Chandrakiran chandravanshi on Aug 10, 2018
नमस्ते सर,
मेरा नाम चंद्रकिरण चंद्रवंशी है मैंने २८ जुलाई २०१८ को अपना पैन कार्ड बनाने के लिए प्रयास किया, मैंने सफतापूर्वक 106.90rs का भुगतान भी कर दिया परन्तु जब मै आधार verification कर रहा था तो स्क्रीन पर error आ गया और लिखा था कि मैंने जो 106.90rs किया...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl e-governance infrastructure esign/ekyc applied pan application status shows no record found [Resolved]

 chiragarora0777 on Aug 10, 2018
I have applied for new pan card on 17th june 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

I have applied for new Pan Card on 9Aug, 2018 (around 1 AM). Although it asked for verification of my Aadhar Card and sent me OTP, I would like to ask if I still have to send my documents physically or not? I mean I have verified my aadhar so it that enough? Plus, while checking for my application status I am getting NO RECORD FOUND. Please look into it. My acknowledgment number is - [protected]....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card redispatch related [Resolved]

 Chetan Kumar232 on Aug 9, 2018
Dear Sir,
I have applied for a new PAN Card in the name of Bittu Tar which dispatched our address. I couldn’t receive the PAN Card as nobody at home on that time when I ask to the local Post Man regarding this he replied that pan card has returned to the sender address..

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: Bittu Tar
Pan no - APSPT1276J
Mobile NO: [protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — pan status shows that my documents are invalid [Resolved]

 Steve AJ on Aug 9, 2018
Pan status shows "my documents are invalid and i need to submit my aadhaar card" but i have applied through e-sign procedure and have attached the scanned copies of all the other documents. It has been a week since i applied but still am receiving this status. Do i need to ignore it or is there something i should do. Can you help me out the next steps?...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — update of personal details failed through aadhar [Resolved]

 Jayanta_Teacher on Aug 7, 2018
Respected sir,
I have tried so many times to update my aadhar in nsdl-cra site. But it gets failed. Whenever i've tried to update it first tells me to enter virtual id and when i provide it the generate otp button doesn't work. So, i am geting failed to link aadhar. Kindly help me to update my aadhar in nsdl-cra.
Thanking you,
Jayanta das,
Assam...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan application withheld

 kaushambi gujral on Aug 7, 2018
My pan card application: u[protected] status says
Your application is withheld for processing

Objection marked - [ aadhaar not matched using demographic details. The application will be processed, subject to successful biometric authentication].

I have already updated my biometric details in the aadhar card on 28/07/18. Why is it withheld?

I need my pan card very urgently and this is the second time that i am applying for it. Please guide me with the next steps....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — error fees refund [Resolved]

 Hare Krishan mahto on Aug 7, 2018
मैंने जब पहली बार pancard aaply किया तो पैसा काटने के बाद वह error हो गया ओर पैसे वापस a/c मे आ जेएगा आइस कुछ message भी aaya था फिर मैने दोबारा pancard aaply किया तो वह secsessfull होगा गया . पैसा वापस होने का message भी आया पर अभी तक, pancard aaply का पैसा दो बार कट गया हैं और उसका पैसा अभी...
Complaint comments  Read comments [1]Complaint category Universities

NSDL E-Governance Infrastructure — status of pan card not found [Resolved]

 Abhi _Singh on Aug 6, 2018
Sir/madam,

I have applied for new pan card on 5th august 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — no work for correction in pran number [Resolved]

 chhaterpal sharma on Aug 6, 2018
Recpected sir ji,
I am chhaterpal s/0 sh. Sukhdarshan v. P. O. Sirta district kaithal state haryana. My pran number is[protected]. My nps account is freeze due to bank account number mistake. According to nsdl customer care instructions i send my all documents and bank account details with bank stump and signature on 21/07/18 saturday by speed post. And speed post number is eh[protected]in. And all details are dispech on 23july from speed post office mumbai to nsdl head office. But they are saying that we are not get your documents. Post office mumbai give me proof of receive document. Sir...
Complaint comments  Read comments [2]Complaint category Banks

NSDL E-Governance Infrastructure — my pan card not get updated [Resolved]

 Sourin Shah on Aug 5, 2018
Nsdl have charge me almost 3 times 700rs i have done every process but the didint update my pam card. Please look into matter i request u i also speed post them documents with discrepancy letter.
Speed post no. Ei[protected]in
Pan card is very important for me right now because i am not getting my salary without this. Please make it possible
They have charged me enough...
Complaint comments  Read comments [2]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pancard issue not showing status [Resolved]

 Umang98 on Aug 5, 2018
Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments [1]Complaint category Tax Services

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