NSDL e-Governance Infrastructure Complaints & Reviews

Address: Bengaluru

Website: NSDL

I had applied for Change in Name in PAN but unable to get OTP, when cliked on Generate OTP.
Temp. Token No. [protected]
Pls. help

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 26, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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Address: 4th floor,Sapphire chambers,Baner Road, Baner, Pune 411045

Sir/ Madam,

I have applied for new pan card on 23/06/2023 through e-sign/e-kyc method. I received my PAN card acknowledgement PDF after completion. Its been succesfully completed and I received the following message along with the PAN card acknowledgement PDF:-

"Thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

Later when i tracked my application status, its showing as "sorry no records found."

Proof of (1) PAN Card Acknowledgement, (2). Tax invoice of Payment Receipt are attched below. Kindly please check it.

Please check my New PAN card application.

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I have applied for pan card and in tracker it shows :-
"your application is under process at protean - tin facilitation center.you may contact tin fc[protected]/46/47/48/49 where the application was submitted by you"
Acknowledge no :- [protected]

What should i do for getting status ? I dont know where that tin belongs and how to find address of that tin?

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 22, 2023

Verified Support

Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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My date of birth is wrongly updated and I am facing issues. this is my second time correction. Such an incompetent team should be punished for his negligence .

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 22, 2023

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Request you to register your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Hi, when tried to track status of the PAN it shows "we have received the documents with reference to you PAN application. However, the documents are not valid. Please click here for details". But there is no data about which document was considered invalid and why? Also no option to upload the document again. Need the updated PAN urgently as it needs to be linked to Aadhaar . Kindly help us as soon as possible

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 23, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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I got my physical pancard from Protean on 14/06/2023. While validating this pan card in efilling portal it shows PAN DOES NOT EXIST.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 21, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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Address: Mumbai

Have created a new NPS account and the assigned PRAN number shows invalid/incorrect upon first time login

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 21, 2023

Verified Support

Dear Ajanta,

Request you to register your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

Team Protean!
'Building for A Billion'

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Address: Assam

I applied for a new PAN card from the NSDL website and initiated a transaction of Rs106.90 for the same. I selected UPI as a mode of payment and entered my Fampay UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with Fampay, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible. Although Rs106.90 is a small amount for an individual, if 1000 people transact every day and get same error message after making the payment, the scam is huge. It's Rs10, 690 per day, Rs320, 700 per month and Rs3848400 annually per 1000 people.
Acknowledgement No:[protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 19, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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Sir, I am Gupteshwar Upadhyay recruitment ID 135055 ( HQ DGAR, Laitkor, Shillong). Sir I have participated in recruitment for above said post in Jun 2023. I have cleared written, physical and interview. But in medical I have been referred to civil hospital (NEIGRIHMS) for specialist review. Civil hospital declared me physically fit. But after all this I have declared unfit by Assam Rifles officials with remarks that the medical board will not considered civil doctors remarks for knock knee. Sir kindly accept my grievance for not accepting specialist doctors remarks if it is so then why I have referred to them for medical review. Although I have no medical issues in running & walking and I have cleared running before time. It is requested that suitable reply me made to me at the earliest.

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Address: PIN: 784168

Dear Sir Madam, I have applying new Pan Card from NSDL website, but application is not summit successfully. But my amount debited 106.90 rupees please return my amount.

Date: 18/0572023
Token Number: [protected]
Acknowledgement No: [protected]

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R

rakesh50@

from GOHPUR, Assam

Jun 15, 2023

Applied Date: 18/05/2023

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 15, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 06.07.2023. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

Token number : [protected]
E-mail : [protected]@gmail.com
Phone no : [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 7, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
'Building for Billion'

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I applied for pan update on may 19th.
May 22nd i got mail like this
"we would like to inform you that the documents received on May 20, 2023, are found to be in order during preliminary verification."
Means my documents are correct and accurate right?
But my pan status is"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"
From may 23rd.br...

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Dear Sir/Madam,

With reference to my father's PAN CARD
I encountered the below error
1. when I login to download pan
2. I tried to update the address as per aadhar database

PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

Looking forward to your...

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I applied for an e-PAN card from the NSDL website and initiated a transaction of Rs8.26 for the same. I selected UPI as a mode of payment and entered my PhonePe UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with PhonePe, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible....

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through UPI PAYMENT method on 29/05/2023 . But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

token number: [protected]
name : ARYA K T
email : [protected]@gmail.com
phone : [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 29, 2023

Verified Support

Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for Billion'

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It has been a month that I got my PRAN registered with CAMS CRA, till date I am not able to login to NSDL with the PRAN to take any action, major concern is to register for D-Merit. Please help!

Not sure if this is the right forum to share the PRAN number. If needed, please get in touch on my registered email.

Thank you!

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 23, 2023

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 5-77 ,velamavari street,bobbili,vizianagaram,Andrapradesh.

I use NSDL website to create a new pan card of my neighbor. Temporary Tokens are ([protected]), , ([protected])...([protected]). I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106. using my debit card. MY balance was deducted from the bank on 20/05/2023 but Aadhar verification was not completed saying that details were mismatched . though i typed correct date of birth finally it is showing wrong date of birth .Now...

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Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN.

I am seeing above error message.

Kindly resolve this issue

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 18, 2023

Verified Support

Request you to register your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I was trying to apply for the PAN card for my sister through NSDL e-kyc on 16.05.23. After completing the form filling process, I made the payment of 107 rupees as required fees and after the deduction of the amount from my account, there was a message stating that they could not proceed my PAN and money will be refunded within 7 days but they didn't. Please see through it....

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Address: Vill kahlwan near kartarpur dist Jalandhar

Sir I had recently applied for pan card. However I got stuck in this page that I have attached with complaint. I had gotten my token number but I couldn't proceed further. I'm trying from around 3 days and same thing have been showing to me. Please help me to get my application done soon
My token number - [protected]
Email - [protected]@gmail.com
Phone number - [protected]
Adhar card is attached with complaint

Thanking you I wish you may take my complaint in consideration.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 17, 2023

Verified Support

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 6

OTP Not getting Generated

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Esign/ekyc PAN applied successfully, But while tracking the status it shows as " No Records Found"

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Pan card track issue

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Wrong Date of Birth update in my PRAN card

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Status of PAN card correction says in valid documents but no clue as which document is invalid and no option to either upload it

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Pan Card FEDPA0037M

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NPS login

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PAN application is unsuccessful because I have a issued PAN name so I want to refund my payable amount.

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Regarding Recruitment of RT Naib Subedar 2023

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PAN application is unsuccessful so return my payable amount.

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Did not receive the otp for ekyc for pan last stage.

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Pan status not changing from 15 days

PAN (AXXXXXXXXD) entered by you is not in proper status in Income Tax Department Database. Please write to us at [email protected]

Money deducted from the bank but the transaction failed

Pan card application verification problem

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PRAN number shows invalid on NSDL portal

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My application was failed 4 times and I did not get any refund

My account is locked

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Money not refunded as stated.

Unable to proceed pan card application

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NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 6

OTP Not getting Generated

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Esign/ekyc PAN applied successfully, But while tracking the status it shows as " No Records Found"

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Pan card track issue

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Wrong Date of Birth update in my PRAN card

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Status of PAN card correction says in valid documents but no clue as which document is invalid and no option to either upload it

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Pan Card FEDPA0037M

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NPS login

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PAN application is unsuccessful because I have a issued PAN name so I want to refund my payable amount.

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Regarding Recruitment of RT Naib Subedar 2023

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PAN application is unsuccessful so return my payable amount.

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Did not receive the otp for ekyc for pan last stage.

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Pan status not changing from 15 days

PAN (AXXXXXXXXD) entered by you is not in proper status in Income Tax Department Database. Please write to us at [email protected]

Money deducted from the bank but the transaction failed

Pan card application verification problem

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PRAN number shows invalid on NSDL portal

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My application was failed 4 times and I did not get any refund

My account is locked

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Money not refunded as stated.

Unable to proceed pan card application

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