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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 5

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R
Raviniranjan
from Lalgudi, Tamil Nadu
Feb 3, 2018
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same pan 2 person

Address: Bangalore, Karnataka, 560037
Website: Income tax dept website

I wish to state following few lines for kind consideration, am r. Ravi s/o ramaiah bearing pan number afgpr9110r date of birth 25/12/1965 and myself residing in # g 1006, 5th cross, central township, h. A. L colony, marathalli, bangalore-37. My phone number [protected], [protected] and mail id [protected]@gmail.com.
Iam mailing this with my friends mail id kindly request to address my grievance.
The cibil score which is reflecting...
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Shikha Amit Aggarwal
from Bantval, Karnataka
Jan 17, 2018
Jul 17, 2024
This thread was updated on Jul 17, 2024
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your request cannot be processed, please try after sometime

Website: www.onlineservices.nsdl.com

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

My token...
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A
Asif Sulikeri
from Bengaluru, Karnataka
Jan 16, 2018
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" sorry, no record found " error while tracking the status of the pan card.

Address: 560029

Dear sir/madam,

I had applied for changes in the correction of pan card yesterday through kyc/e-sign. I completed the online payment and my aadhar was verified succesfully.
I have also got the payment reciept through e-mail.

However, upon enetering my 15 digit acknowledgment number (N-[protected]) to track my application, it says "sorry, no record found".

Please fix this issue for me...
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H
Hitesh boneja
from Pune, Maharashtra
Jan 4, 2018
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I have new pan card application

Address: 421005

Your e-kyc based request has failed due to length of address present in aadhaar exceeds the maximum length of address accepted in pan application form. Hence, your pan application cannot be processed using e-kyc mode. However, this application can be processed using scanned documents with e-sign / physical mode by generating new token. Refund of pan application fee for the said failed request would be made in next seven working days...
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K
kranthisaikedari
from Mumbai, Maharashtra
Dec 26, 2017
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invalid user id error

Website: cra-nsdl.com/CRA

I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected]. However, the system throws an "invalid user id" error when iogin using the pran number. Though i've been contributing to apy for more than an year, i'm not able to access my statement online using my pran. Please help. Also, l'm not able to reset the password and getting the same error....
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S
sktrocking
from Delhi, Delhi
Nov 6, 2017
Feb 10, 2025
This thread was updated on Feb 10, 2025
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e-sign/ekyc applied pan application status shows no record found

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
br...
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Shantonu Paul
from Kolkata, West Bengal
Nov 2, 2017
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pran no shows invalid

Address: 700084

Dear sir,

I subscribe a atal pension yojana (Apy) account (Pran[protected] which has been activated on 16/05/2016.

My monthly subscription of rs. 436.00

After some days (27.04.2017) the concerned department ask for submission “self-certification - fatca/crs declaration form”
And i have already send the above documents.

But after some days when i check my pran no.in...
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N
nsaja79
from Hyderabad, Telangana
Oct 15, 2017
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request for resending undelivered pan card

Address: Srinagar, Jammu and Kashmir, 190001

Please resend my pan card which was not returned by courier service due to long strike in kashmir valley on the preferred mailing addressed i have given. The details are as under:

Acknowledgment no. N-[protected]
Name : fahmeeda akhtar bhat
Category : individual
Status given while tracking pan applicaltion:
Your pan card has been delivered on 26-jul-2016 by first flight couriers pvt. Ltd courier...
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A
Amarjeet Majoka
from Muzaffarnagar, Uttar Pradesh
Jul 19, 2017
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we have received the documents with reference to your pan application. however, the documents are not valid. please click here for details.

Address: 331305

Acknowledgment number : [protected]
Name :
Category : —
Status :

We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

I urgent my pan...
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S
Sooman Kansal
Jul 14, 2017
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Cannot complete pan application process after payment

Address: Mumbai City, Maharashtra, 48306
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

From: sooman j kansal - my temporary token number for pan card: [protected]
Issue: cannot complete pan applicaion process after payment
I used nsdl website using form 49aa for a new pan card on 12th july, 2017 online on ndsl website.

I got the temporary token number – [protected], and then i filled all the fields and on the final page went to pay the fee by online payment through bill desk and my visa credit card....
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M
meenac14
Jun 4, 2017
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Nsdl pan card fee online payment failed but not refunded

Address: Pune, Maharashtra
Website: www.onlineservices.nsdl.com

I used NSDL website for a new PAN card on 30th May 2017 online on NDSL website.

I got the temporary token number - [protected], and then filled all fields and at the final page went to pay the fee by online payment through Bill Desk and internet banking.

After making the required payment, the amount got deducted from my bank account but when redirecting back to NSDL web site, got the below error message:
br...
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D
djaspreet39
from Chandigarh, Chandigarh
Jun 1, 2017
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Money not refunded after payment

Address: Mumbai City, Maharashtra, 400013
Website: www.onlineservices.nsdl.com

Hello sir,
Toady i applied for a new pan card. I have filled all details correctly but when i made the payment with internet banking sucessfully and the refference no. Is
Isbi[protected]igabkagfx8. And when the nsdl site reload it says your previous payment request has been canclled. Your money will be refunded back. Kindly make another fresh payment.
So i made another payment using my debit card and this payment was...
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V
Varsha04
from Bhadrachalam, Telangana
May 29, 2017
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Company name not changed on tan# mums84194f

Address: Mumbai City, Maharashtra, 400614

My company name changes application acknowledgement number: [protected].
The status showing that documents are not valid & contact TIN Call Center at[protected]. We try to call their customer help line number[protected], we get the engaged toon all time, also sent request/reminder mails to [protected]@nsdl.co.in but no response.
We submitted all the required documents for name change i.e Certificate of Registration,...
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K
kartb
from Ludhiana, Punjab
Apr 25, 2017
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Online PAN status did not changed since feb month 2017

Address: Mumbai City, Maharashtra, 400013
Website: nsdl.co.in

I have applied for PAN changes in feb month and since then the status of online tracking is same as following.

"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

i've also submitted complaint from NSDL website and in response i received the following email later.

==================
Dear Sir / Madam,

With...
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A
AMIT KAMAT
from Bengaluru, Karnataka
Apr 21, 2017
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NSDL website says aadhaar verification, failed but UIDAI email says verification success.

Address: 590016

Hi tried applying for pan correction several times, but everytime i got a message the aadhar verification failed, but in contrary i get an email from uidai that verification was successful. Kindly let us know what is this contrary information.

Pan application - token. No. [protected]
Response from aadhar

Dear amit shrikant kamat,

Your aadhaar number xxxx xxxx 4987 was used successfully to...
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D
dexterLloyd
from Allahabad, Uttar Pradesh
Apr 18, 2017
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Failure of the e-kyc

Address: Lucknow, Uttar Pradesh, 226017
Website: www.onlineservices.nsdl.com

I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
now its been over a month but...
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N
NumeroUnoNU
from Mumbai, Maharashtra
Apr 18, 2017
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E-kyc pan application status says "not received documents"

Address: 400064
Website: www.tin-nsdl.com

I had applied for pan using e-kyc facility (Aadhar card based authentication) on 16/04/2017, acknowledgment number : [protected].
On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status...
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P
Prince OfHeart
from Agra, Uttar Pradesh
Apr 16, 2017
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PAN Correction fee paid but not show in transaction status

Address: Jaunpur, Uttar Pradesh, 222136

Paid fee online by debit card for PAN Correction, Already got Transaction No.[protected]. But can not get acknowledgement No. Transaction status shows -


You were trying to make payment using Citibank / BillDesk Payment gateway, but your transaction could not be processed due to failure in response from the gateway. Hence, you are requested to kindly proceed with the application through the link https://tin.tin.nsdl.com/pan/changemode.html,...
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Address: Bangalore, Karnataka, 560016
Website: tin.tin.nsdl.com

I have applied for pan card acknowledgement no-n[protected] on 05apr 2017 for my mother as she is pensioner require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks....
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S
shivam2257
from Pune, Maharashtra
Mar 17, 2017
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PAN Card Re-dispatch request

Address: Ahmedabad, Gujarat, 380008

Dear Sir,
I have applied for a new PAN Card in the name of Shivam Shah which dispatched our address in February 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to...
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