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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 5

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N
Nahal K A
Jul 28, 2023
Aug 1, 2023
This thread was updated on Aug 1, 2023
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Address: Kerala

Temporary token id: [protected]
Email ID: [protected]@gmail.com
DOB: 03/10/2003

When I try to authenticate using aadhar OTP it's saying "Your Request cannot be Processed. Please try after some time ". Please fix this fast as I need the pan card urgently.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
I have been nominated for Padamshri Award.
We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions
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    Jul 26, 2023
    Jul 27, 2023
    This thread was updated on Jul 27, 2023
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    Sir/ma'am, I have applied my pan card online on 26/07/2023. the payment process was finished but last otp verification sign is not working. Esign page is showing site can't be reached which asks aadhar number and OTP.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

    Team Protean!
    #BuildingForBillions
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      A
      Anshuman Mishra Orissa
      from Delhi, Delhi
      Jul 22, 2023
      Jul 25, 2023
      This thread was updated on Jul 25, 2023
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      I completed filling my registration on NPS website.After that I payed my 1st time payment successfully.Even if money was cut from my upi, the nps site did not respond but I got sms with PRAN and asking me to complete regsitration on e nps with OTP Authenticate / eSign / View Subscriber Registration Form .While adding the acknowlgement number, it said "sorry, no record found".Please have a look
      ACKNOWLEGEMENT NUMBER - HDFC11468528 dated 22-Jul-2023
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.

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        K
        K. Umesh Kumar
        Jul 21, 2023
        Jul 25, 2023
        This thread was updated on Jul 25, 2023
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        I submitted my pan application on 23/06/2023 [acknowledge number-[protected]], and the application was sent to income tax department for further processing on 26/06/2023, and since after that there was no email or no information regarding the pan application. Today's date is 21/07/2023 and the pan application is still under income tax department. Please provide me some help regarding this issue.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

        Team Protean!
        #BuildingForBillions
        We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

        Team Protean!
        #BuildingForBillions
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          D
          Dikshith Sagar
          Jul 20, 2023
          Jul 24, 2023
          This thread was updated on Jul 24, 2023
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          Payment refund not received

          Respected Sir/Madam

          I Askani Dikshith Sagar had applied for a new PAN card for myself with the token number [protected] on 9th of July, 2023. I have completed the fee payment of rupees 106.90 on the website. However, during authentication, I was greeted with an error which prevented me from proceeding further with my application. As my application could not be completed, I request the authority for a full refund of the transacted...
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          D
          Debanjan026
          from Durgapur, Maharashtra
          Jul 18, 2023
          Resolved
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          Resolved

          Hello Sir/Madam

          I Debanjan Chakraborty had applied for a new PAN card for myself with the token number--[protected] on 18th of July, 2023. I have completed the fee payment of rupees 106.90 on the website. However, during authentication, I was greeted with an error which prevented me from proceeding further with my application. As my application could not be completed, I request the authority for a full refund of the transacted fees. Please lend a careful eye on this matter as soon as possible.

          Regards.
          Jul 19, 2023
          Complaint marked as Resolved 
          Thanks a lot to the NSDL Team for taking such a prompt action on my complaint. My application fees has been refunded.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            D
            Debanjan026
            from Durgapur, Maharashtra
            Jul 18, 2023
            Jul 18, 2023
            This thread was updated on Jul 18, 2023
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            Resolved

            PAN Application fees

            Respected Sir/Madam

            I Debanjan Chakraborty had applied for a new PAN card for myself with the token number--[protected] on 18th of July, 2023. I have completed the fee payment of rupees 106.90 on the website. However, during authentication, I was greeted with an error which prevented me from proceeding further with my application. As my application could not be completed, I request the authority for a full refund of the transacted...
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            A
            Amith01
            Jul 17, 2023
            Jul 20, 2023
            This thread was updated on Jul 20, 2023
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            I have recently tried to apply for a new PAN card 2 times and failed both.After deductuion of money, it asks me to authenticate AADHAR and after that it provides a message "Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.". Please help me resolve this issue by refunding my money

            1st Token No : [protected]
            2nd Token No : [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

            Team Protean!
            #BuildingForBillions
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              V
              vicknesh G
              Jul 15, 2023
              Jul 17, 2023
              This thread was updated on Jul 17, 2023
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              Hi team,

              Hope you are doing well. Actually, I'm trying to apply for a new PAN card for my friend. And her name is in the format of HERNAME + INITIAL (as per AADHAR). At the same time, filling the name section in the PAN card application FORM - 49A individual. There is LAST NAME and FIRST NAME are mandatory to fill. And the real problem is we are unable to give a single character in the input box. So we give her name as HER NAME + HER DAD NAME. And finally while submitting the form it shows an error like NAME is not matched with UIDAI database details (as per AADHAR).

              Name in the AADHAR card = HER NAME + INITIAL (single character)

              Eg: JHANSI M

              Problem: Unable to give a single character in the LASTNAME and FIRSTNAME input box of the name section in those form.

              Please help us to resolve the problem. Thanks in advance

              Thanks & Regards
              vicknesh G
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. Email your query to [protected]@proteantech.in

              Team Protean!
              'Building for A Billion'
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                J
                Jitendra@837
                from Mumbai, Maharashtra
                Jul 13, 2023
                Jul 17, 2023
                This thread was updated on Jul 17, 2023
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                Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                Sir/ Madam,

                I have applied for pan card correction / change of my client on 11/07/2023 through e-sign/e-kyc method. I received my PAN card acknowledgement No. N-[protected] acknowledgement PDF after completion. Its been successfully completed and I received the following message along with the PAN card acknowledgement PDF:-

                "Thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                Later when i tracked my application status, its showing as "sorry no records found."

                Proof of (1) PAN Card Acknowledgement, (2). Tax invoice of Payment Receipt are attched below. Kindly please check it.

                Please check my New PAN card application.
                Jul 14, 2023
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 17, 2023
                NSDL e-Governance Infrastructure Customer Care's response
                Thank you for contacting Protean. We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

                Team Protean!
                'Building for A Billion'
                Jul 17, 2023
                Updated by Jitendra@837
                COMPLAINT HAS BEEN RESOLVED
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                  P
                  prasadjoag55
                  Jul 9, 2023
                  Jul 11, 2023
                  This thread was updated on Jul 11, 2023
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                  Ack no 11749519 dated 09/07/2023

                  new registration process stuck at at payment gateway process and unable to complete new registration process of nps

                  tried to retrieve form from site agagin but unable to locate fresh payment gateway screen for same or new link
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Dear Prasad,

                  Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.

                  Team Protean!
                  'Building for A Billion'
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                    S
                    SK MUSARAF
                    Jul 9, 2023
                    Jul 10, 2023
                    This thread was updated on Jul 10, 2023
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                    I opted for pan correction from nsdl website and I did it through e-sign.Everything went fine but after a few days I got an email from nsdl refering to me that my communicable address in not valid and asked me to submit a clear copy of the document.I sent it to them recently through email and just got an auto generated email.I need my pan card urgently and my acknowledgement no is [protected].
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

                    Team Protean!
                    'Building for A Billion'
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                      M
                      Muskan Aneja
                      Jul 8, 2023
                      Jul 10, 2023
                      This thread was updated on Jul 10, 2023
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                      Website: www.onlineservices.nsdl.com

                      Greetings to you, I am trying to make PAN request using NSDL.Itried 2 times and even madethe payment but not getting OTP.The process is urgent .I need refund!I am tired of the process.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

                      Team Protean!
                      'Building for A Billion'
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                        C
                        chandan.modi
                        from Pune, Maharashtra
                        Jul 7, 2023
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                        Respected Sir / Madam,

                        I have an APY account and a PRAN has been allotted to me. My monthly contribution is INR 990.00. However, I am unable to reset the password and whenever I am trying to the system is saying Invalid PRAN. Please find attached the error screenshot for your reference. Please help me out.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          M
                          Mohak111
                          Jul 5, 2023
                          Jul 6, 2023
                          This thread was updated on Jul 6, 2023
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                          Hi,

                          I have been contributing in nps from past 3 months but my pran number is showing not found in database
                          Details are as follows:
                          Pran:[protected]
                          Name: Mohak Arora
                          Dob: 12/08/1990

                          Regards
                          Mohak Arora
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.

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                          'Building for A Billion'
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                            Nirvana.11
                            from Vadodara, Gujarat
                            Jul 4, 2023
                            Jul 6, 2023
                            This thread was updated on Jul 6, 2023
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                            I have applied for pan card correction online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through paytm. But i haven't received the otp at last verification step.
                            Please suggest what should i do as payment already deducted to my account.

                            Token No. : [protected]
                            Name : Ranjanben Soni
                            DOB : 05/09/1943
                            Email : [protected]@yahoo.com
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                            Team Protean!
                            'Building for A Billion'
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                              B
                              Barkave
                              Jun 28, 2023
                              Jul 1, 2023
                              This thread was updated on Jul 1, 2023
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                              Resolved

                              Requesting for solving mismatch issue and confirming pan card application

                              I used nsdl website to create a new pan card of my friend and the Temporary token provided is [[protected]]. I used e-sign document submission in online option for his aadhar verification. I have paid an amount of rs.106 using online merchant payment in paytm. My balance was deducted from the bank on 28/06/2023 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following...
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                              Barkave
                              Jun 28, 2023
                              Jul 1, 2023
                              This thread was updated on Jul 1, 2023
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                              Resolved

                              I used nsdl website to create a new pan card. Temporary token is [[protected]]. I used e-sign document submission option for aadhar verification. I have paid an amount of Rs. 106 using online Paytm payment. My balance was deducted from the bank on 28/06/2023 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html. kindly please refund my money in my account.
                              Please kindly do solve this issue and confirm pan card application.
                              Aug 7, 2023
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 01, 2023
                              NSDL e-Governance Infrastructure Customer Care's response
                              We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

                              Team Protean!
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                                V
                                Virel_89359
                                from New Delhi, Delhi
                                Jun 27, 2023
                                Jun 30, 2023
                                This thread was updated on Jun 30, 2023
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                                Address: New Delhi

                                About problem in reprinting of PAN card, PAN number. The person is my grandmother, age around 68. The person is an INDIAN resident, she already has an Indian Passport which is not expired (issued in 2003- valid till 2023 around february), UTIITSL says the pan card is issued by NSDL. Called income tax also, the person said to contact NSDL as they cannot interfere in this matter. PAN helpline numbers are not working.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Team Protean! 'Building for A Billion'
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                                  as0811
                                  Jun 25, 2023
                                  Jun 28, 2023
                                  This thread was updated on Jun 28, 2023
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                                  I have recd my PRAN No[protected] soft copy through mail, but when I am trying to login via PRAN no in the NPS app the message being displayed is " PRAN not found in Data Base". You are requested to look into the matter and resolve it ASAP.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Request you to register your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

                                  Team Protean!
                                  'Building for A Billion'
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