NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 64%
Submit a Complaint
2620
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
64%
Complaints
2620
Pending
224
Resolved
1617
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (483)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — my pancard status is showing no record found

 pramita prusty on Apr 4, 2018
Sir/madam,

I have applied for new pan card on 3rd april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — regarding pan card application

 Sai Kiran 1919 on Apr 4, 2018
I applied for pan card at nsdl portal on 17-feb-2018 and i completed payment.
A message "your request cannot be processed. Please try after some time" was displayed so i called the customer care and operator said that the services are temporarily disabled and asked me to try again after 48 hours but i was getting the same message even after 48 hours. I emailed them regarding this issue.

It has been almost 50 days and there is no response for nsdl when i emailed them regarding the issue and they weren't responding to their number too.

I'm not able to proceed...
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — reminder about aadhar number not update in pran account

 Deepak71008 on Apr 3, 2018
Dear sir / madam,

I have face problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

In this regard, we have already make a grievance complaint to cra-nsdl, dated 28.03.2018, but problem is there.

Therefore, we request you to kindly look into the matter and resolve the issue.

Thanks & regards,
Deepak Garg...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — non receipt of pan card ack no n-050559700895115

 ps ruhela on Apr 3, 2018
Ref my mail dt 17mar2018 my pan card still not receieved after one month. I again request you kindly provide my pan card at the earliest. Because it is required for the bank purpose. Which is delaying for kyc. And other day today work. I request you kindly look into the matter and early action is requested thanking you ps ruhela 19 a kanta kunj smith nagar new colony premnagar dehradun 248007 uk ph no [protected]...
Complaint comments  Read comments [4]Complaint category Other

NSDL E-Governance Infrastructure — pan card track status record not found

 Apoorv Shrotriya on Apr 3, 2018
Sir/madam,

I have applied for new pan card on 2nd april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application.

Thanking you
Complaint comments  Read comments [3]Complaint category Government Organizations

NSDL E-Governance Infrastructure — not able to seed of aadhaar to pran by accessing cra website

 santoshjaiswalalld on Apr 2, 2018
Dear sir / madam,

I have face problem to update my AADHAAR no. in my PRAN/NPS Account.
9-10 month ago I have seeded my AADHAAR to PRAN by accessing CRA website but till date it is not seeded yet and when Again I am trying to seed my AADHAAR no. to PRAN no. by accessing CRA website the following error comes : "modification request is pending for the pran :[protected].

Therefore, we request you to kindly look into the matter and resolve the issue.

Thanks & regards,

Santosh Jaiswal
(Scientific Assistant)
India Meteorological...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan details records not found

 Rohit Jk on Apr 2, 2018
Hi team

My pan is amepj4807e, when i search for details in it portal the status is no record found. I have given the required details still the record is nil.

Also when i tried to update my kyc in efpo portal i was unable to update as the error popedup stating name is not matching.

Request you to please help me to resolve the issue.

Thanks is advance

Regards,
Rohit j...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — non-receipt of pan card

 yourdad on Apr 2, 2018
Dear sir,
I have applied for a new pan card in the name of sahil saini which dispatched our address in february 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for two days and returned to the sender address.

Therefore, i request you to resend my pan card to same address.
Details are mentioned below.

Applicant name: sahil saini
Acknowledgement number: [protected]
Date of application:...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran not in db

 praveen24051987 on Apr 2, 2018
I registered in the nps account from internet axis banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: praveen kumar k p
Email: praveen. Kpdvg@gmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl e-governance infrastructure e-sign/ekyc applied pan application status shows "no record found"

 mdhaseebfurqan on Apr 2, 2018
Sir/madam,

I have applied for new pan card on 1st april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan nsdl - money not refunded

 Ali236 on Apr 1, 2018
I have applied for pan card with token no.-[protected] and i choosed e-kyc/e-sign through aadhar card. The fees in deducted from bank account but at last procrss my adhar verification went failed due to some problem with uidai website and the screen displayed the below message :-

"your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

It has been nearly 50 days...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pran number not found in database

 IamPooja on Mar 31, 2018
Comments
Vi vilasmawal
Oct 17, 2016

I had applied for pan correction on 04/10/2016 but my application was rejected. I had paid the fee of rs.111.60 through online payment. The acknowledgement no is n-[protected]. Please refund me my money as i am not getting any service from nsdl.
Me me. Sujeet1985
Jan 7, 2017

I am customer of apy from last one year, my pran no. Is[protected], but my now my pran no. Is not found in database. Also we have not receive transaction statement.

Please help me with good guidelines.

Mail....
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — your application is under process at nsdl - tin facilitation center. you may contact tin fc 044 - 28142845/46/47/48/49

 Kanishk Changotra on Mar 31, 2018
I have applied for pan card a 10days ago and still there has been no revert from the nsdl site all i am seeing is this message from last 6days. I tried contacting the local customs office as well but they said that they can't do anything about it

I need it urgently for my visa application as all the process depends on it
Please revert back with the status.
Thank you...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — nps registration against this acknowledgement id is pending for confirmation from payment gateway.

 rambabu gupta on Mar 31, 2018
With reference to the above mentioned subject, i would like to inform you that i am unable to register for nps account as i am getting an error messaged as "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.". Please resolve the issue on priority as today is the last date of making the payment for this financial year 17-18.

Ack no : 11489039
Ack date : 09/03/2018...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — re-dispatch of pan card request

 Shahbaaz Hussain on Mar 31, 2018
Dear concern,

I have applied for a new pan card in the name of hasina which has been already dispatched on our address in sep'2017.
But i couldn’t receive the pan card as our home was closed and as per pan status, the pan card is returned to the nsdl office.

Therefore, i requesting your re-dispatch the pan card to same address and details mentioned below for reference.

Applicant name: hasina
Acknowledgement number: [protected]...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card not received after lapse of 22 days from despatch date

 Skdsajp on Mar 31, 2018
Dear sir i have applied for a change of name in my pan card in the name of lachho devi, which was dispatched, i could not receive the pan card as first flight courier services did not inform me and he returned back. Therefore
I requesting you to resend my pan card to same address and i am enclosing my details 1 name of applicant lachho devi 2. Acd no [protected] 3. Pan no bhrpd8755n 4 mobile no [protected] 5 email address sita.1996@yahoo.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran error

 sanjayguptaengg007@gmail.com on Mar 31, 2018
Dear sir,

While i trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". Even i enter correct pran number. Below is the pran number which is availabe on my card.
Pran no:[protected]

Thanks
Sanjayguptaengg007@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — same pan no. issued to two persons

 Parveen Kr. on Mar 30, 2018
R/sir
I am parveen kumar s/o bhagwan dass. My pan no. Is ccjpk0296d, d. O. B. 10/101984 and aadhar no.[protected]. My pan no. Is linked with my aadhar no. We both have same name, father's name, d. O. B. Same pan no. Is issued to another person. He is the employee of irb. I am new appointed teacher in education department haryana. Salary is not given to me from three months due to same pan no. E salary system shows that the same pan no. Details already exists. I request you to solve my problem.
Applicant
Parveen kumar
Cont. No. [protected]
Email - prkamboj84@gmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — unable to update aadhar in my pran account

 Anantmgs on Mar 30, 2018
Dear sir / madam,

I have been facing a problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran[protected]

In this regard, i have tried to made a grievance complaint also... But that to of no avail.

Therefore, i request you to kindly look into the matter and resolve the issue asap.

Thanks & regards
Anant prasad...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — acknowledge number 11523162

 meghna_rao on Mar 29, 2018
Hi,

It has been around 5-6 hours and i have been getting the below error when i trying to complete my registration with the acknowledge number 11523162
And was registered on[protected].

Error:
Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.

Kindly resolve as soon as possible as i have to make the payment before 31st march....
Complaint comments  Read comments Complaint category Stock Market

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