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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 3

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S
Suresh babu sharma
from Indore, Madhya Pradesh
Jan 9, 2024
Jan 9, 2024
This thread was updated on Jan 9, 2024
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Dear sir
I am downloading my e pan card online, but there is a message coming that please write about matter pan is not proper status
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.
- Team Protean
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    S
    sairam_Aritan
    from Hyderabad, Andhra Pradesh
    Jan 7, 2024
    Jan 9, 2024
    This thread was updated on Jan 9, 2024
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    PRAN number not being recognized to login or register complaint

    Address: Hyderabad

    Hi Team,

    I am a register NPS subscriber and have been using my account without any issue since 2 years. However, now when I am trying to login using my PRAN, I get the error as Invalid PRAN. I am using the correct PRAN number which is the same number present on the monthly statement sent to me by [protected]@kfintech.com. I use the same number to unlock my pdf document attached to the mail.

    The same error is coming...
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    vamshikaricherla
    from Hyderabad, Telangana
    Jan 5, 2024
    Jan 8, 2024
    This thread was updated on Jan 8, 2024
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    Address: Ameenpur,Hyd

    I had filled the application and its failing while subimitting
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Still, my issue is not resolved. Please let us know the solution.

    Still receiving the same error while completing the remaining steps.
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      O
      o.RajeshKumar
      Dec 29, 2023
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      AT income TAX WEBPORTAL MY PAN & ADHAR IS LINKED BUT IT NOT SHOWN AT YOUR DATA.

      Kindly request you to relink

      PAN-AJTPK2642L
      AADHAR[protected]
      MOBILE-[protected]
      NAME:RAJESH KUMAR
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        P
        Parultaneja
        Dec 14, 2023
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        Today 14/12/2023 I did my registration process for ENPS. I had filled all the basic and necessary details including the necessary document uploading part.
        But when i went to make the payment, I selected the gateway as RAZORPAY and made a payment using my HDFC BANK Internet Banking.
        The money got deducted from my bank account. But i didn't get redirected to the enps page. Response from eNPS was transaction failed.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          D
          Dinesh.1234
          Dec 7, 2023
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          Money not refunded. Money is taken without my permission
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            S
            sjohn46
            from Ranipet, Tamil Nadu
            Nov 17, 2023
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            Address: veterinary government hospital

            Veterinary government hospital
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              P
              parthgupta1208
              from Allahabad, Uttar Pradesh
              Nov 11, 2023
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              Website: tin.tin.nsdl.com/pantan/StatusTrack.html

              Sir/madam,

              I have applied for new pan card on 11 november 2023 through e-sign/e-kyc mode. I have got my acknowledgement number N-[protected]. On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Parth Gupta
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                R
                renthungo kikon
                Nov 4, 2023
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                Address: 9th NAP BN (INDIA RESERVE), SAIJANG, PEREN, NAGALAND

                Pending reset i-pin/re-issue of i-pin request is already present for this user id/pran
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  sweatha dev
                  from CHENNAI, Tamil Nadu
                  Nov 1, 2023
                  Nov 1, 2023
                  This thread was updated on Nov 1, 2023
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                  Pan fee no refunded

                  Address: chennai

                  I use NSDL website to create a new pan card of my neighbor. I have paid the amount of 106.90 using UPI and the amount got debited on 1/11/2023. But the application was unable to proceed due to mismatch issue. I need my refund, I hereby attach my transaction reference number (ZHD[protected])

                  Thankyou...
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                  C
                  Chandni lalwani
                  from GODHRA, Gujarat
                  Oct 30, 2023
                  Oct 30, 2023
                  This thread was updated on Oct 30, 2023
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                  Not receiving refund of pan application

                  I had apply for my pan card application online through nsdl portal on 18/10/2023 and my application got failed and my money deducted from bank account. It showed that i will get refund within 7 days but still on 30/10/2023 i didn't received refund.. My registered/temperory token no. Is[protected].Kindly help me out as soon as possible...
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                  Y
                  yaswanth vardhineni
                  Oct 30, 2023
                  Oct 31, 2023
                  This thread was updated on Oct 31, 2023
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                  Hello Team, I cloud not able to change the Password also getting below mentioned error, kindly help me to resolve this issue ASAP. this will help to do invest in NPS for this year and need to get year statement.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                  - Team Protean
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                    S
                    Sidhu Harninder
                    Oct 23, 2023
                    Oct 25, 2023
                    This thread was updated on Oct 25, 2023
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                    Status: your pan card is under process at tin centre[protected]/46/47/48/49. application incomplete.
                    There has been no change in status since oct 3rd. tin center is saying application sent to income tax dept already and docs submitted three times.
                    ACKNOWLLEGMENT NUMBER - [protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                    Team Protean!
                    #BuildingForBillions
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                    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                    Team Protean!
                    #BuildingForBillions
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                      P
                      Palak__08
                      Oct 22, 2023
                      Oct 23, 2023
                      This thread was updated on Oct 23, 2023
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                      I applied for a new pan card on 19th October 2023. It's 22nd October 2023 today but I still haven't been able to get through aadhar esign verification. It keeps showing "your request cannot be processed. Please try again after sometime."
                      Kindly help
                      Token number- [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                      Team Protean!
                      #BuildingForBillions
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                        A
                        Ankit Nayak222
                        from Amethi, Uttar Pradesh
                        Oct 19, 2023
                        Oct 23, 2023
                        This thread was updated on Oct 23, 2023
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                        Address: Angrawan, gaura jamon angrawan

                        Sir my Pran details is not updated in pran database... I can't able to fetch my transaction and I can't even order my new hard copy of Pran card.. It always show like... Ur pran details isn't updated in data base... Kindly solve this issue..

                        I have E PRAN card Soft copy.. And Pran number and other details is mentioned their

                        Pran number _[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                        - Team Protean
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                          A
                          Aaditya_saini
                          from Rewari, Haryana
                          Oct 15, 2023
                          Oct 18, 2023
                          This thread was updated on Oct 18, 2023
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                          Address: HANS NAGAR REWARI HARYANA

                          I recived a message " we have received the documents with reference to your pan application. however, the documents are not valid" then i see my photo is not properly uploded but . but nonw there is not any option to uplode again & my money is also not refund that i again book my pan card. sir what i do . i need my pan card urgent.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                          Team Protean!
                          #BuildingForBillions
                          Reply
                          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                          Team Protean!
                          #BuildingForBillions
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                            A
                            Aaditya_saini
                            from Rewari, Haryana
                            Oct 15, 2023
                            Oct 18, 2023
                            This thread was updated on Oct 18, 2023
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                            Address: HANS NAGAR REWARI HARYANA

                            TODAY I CHECK MY PAN CARD STATUS BUT IT IS SHOWING THAT "We have received the documents with reference to your PAN application.However, the documents are not valid" THEN I SEE HOW TO UPLODE PHOTO AGAIN BUT THERE IS NO OPTION TO UPLOPDE AGAIN. SIR WHAT I DO AND I NEED MY PAN CARD URGENT.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                            Team Protean!
                            #BuildingForBillions
                            Reply
                            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                            Team Protean!
                            #BuildingForBillions
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                              S
                              [email protected]
                              from Pune, Maharashtra
                              Oct 10, 2023
                              Oct 10, 2023
                              This thread was updated on Oct 10, 2023
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                              Pan process is not done but pan fee is all ready paid

                              Address: Pune

                              Pan card process is not done than Refund my Amount....
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                              S
                              Sandip2602
                              Oct 5, 2023
                              Oct 6, 2023
                              This thread was updated on Oct 6, 2023
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                              Dear Sir,

                              Here by i have applied for Change in Pan today on 05th October, -2023, And my Acknowledgment Number is [protected] and I got massage too for the same that thank you for using online service for Pan application,

                              But when i tracked the same it is showing that there is no record found for the same,

                              So please do the needful for the same,

                              Thanks & Regards,
                              Sandip Singh
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Thank you for contacting Protean. We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

                              Team Protean!
                              #BuildingForBillions
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                                C
                                COMPLAINT TEAM
                                Sep 18, 2023
                                Sep 20, 2023
                                This thread was updated on Sep 20, 2023
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                                Hi Team,
                                I made a transaction of Rs 50 for Reprint of pan card but the amount got debited either no any reference no generated for tracking the details. So please look the matter ASAP.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                Team Protean!
                                #BuildingForBillions
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