NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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4391
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NSDL e-Governance Infrastructure Customer Care

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

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Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

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Customer satisfaction rating
71%
Complaints
4391
Pending
30
Resolved
3012
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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Hi,

I've registered for an NPS account on 27th March. Status of New Registered PRAN card shows "PRAN card is dispatched to Subscriber" but I haven't received my card and any update till today. And I'm not able to track the courier with provided "Airway Bill Number" because the courier name is mentioned as "Professional". That doesn't identify the courier service provider. Please help me to receive my PRAN card and kit.

Thanks
Raghwendra
Apr 25, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    I had submitted a request for PAN card reprint and had paid the fees.
    I also received the acknowledgment that the request has been submitted and will be processed.

    But now when I try to check the status of PAN reprint status, I get "Sorry, No record found".

    Below is the details of the mail that I received:
    We refer to your request for Reprint of PAN Card for PAN ATXXXXXX4F submitted to NSDL e-Gov vide Acknowledgement Number [protected] on[protected]:41:22.664 .In this regard, please find enclosed the TAX invoice cum acknowledgement receipt for the request submitted by you.
    Apr 22, 2021

    Complaint Status

    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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      I applied for a duplicate pan card because the earlier one got damaged. I did the ekyc and made the required payment. After doing all the mentioned steps i got an acknowledgement number to get the status, but when i check the status it shows no record found.
      Enclosing the acknowledgement number: [protected]
      Apr 19, 2021

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      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Hi team,

        NSDL system went blank when I submitted OTP for esign authentication in conformation.

        Request you to help me to resolve the issue.
        Acknowledgement no : HPMC11098795
        Dated 18-Apr-21
        Unable to complete OTP e registration
        Apr 19, 2021

        Complaint Status

        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
        Verified Support
        We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
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          I have registered for NPS and I have PRAN[protected]. But when I try to set/reset IPIN, I am getting error - "PRAN not found in database". Also, I did not receive any email to set IPIN for my NPS account.

          Please help immediately.
          Apr 17, 2021

          Complaint Status

          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            I use NSDL website to create a new pan card of my father Temporary Token is [protected] . I use e-kyc option for her Aadhar verification but it failed due to mismatch information but my refund is not giving me back
            PAN Card application form rejection refund not giving back
            PAN Card application form rejection refund not giving back
            Apr 18, 2021

            Complaint Status

            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Apr 17, 2021
            Updated by MoHd MizAn
            My email id is [protected]@gmail.com
            DOB 22/08/2002
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            NSDL e-Governance Infrastructure Customer Care's response, Apr 26, 2021
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            We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
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              I want to submit Complaint Positive Review Neutral Comment
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              PAN card was dispatched on 05-Mar-2021 by Trackon Couriers Pvt. Ltd vide airway bill no.[protected]. However, I haven't...
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              Dear Sir I had applied for PRAN No . I wish to know how much time is needed to prepare a PRAN Card and when it will be send . Iam a govt employee and not been given salary from the last 6 months.
              My name is Shikha Satpute .please sent me PRAN NO CARD AS SOON AS POSSIBLE
              and my emailid is [protected]@gmail.com
              Apr 09, 2021

              Complaint Status

              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                I have register for the NPS from icici bank and didnt reveived the PRAN no. yet
                DOB 7th jan 1992
                Name : Saddam Shaikh
                Apr 09, 2021

                Complaint Status

                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  Please sir refund my amount i apply pan card but e sign not complete and my bank dabite two time same amount i request refund
                  upi ref no.[protected] date 05/04/2021 bank of baroda
                  second UPI ref no. [protected] date 09/04/2021 bank of baroda
                  Apr 09, 2021

                  Complaint Status

                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                    I paid the fees of 106.90 ruppees but last step of getting otp for e-kyc with aadhaar card is not working as i cannot get otp i click on regenerate otp but it does not work pls help.
                    My token number- [protected]
                    Apr 08, 2021

                    Complaint Status

                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Kindly DM your PAN/application acknowledgement/Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                    NSDL e-Governance Infrastructure Customer Care's response, Apr 15, 2021
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                    We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
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                      [Resolved]

                      Tracking number[protected]
                      My pan card was dispatched on 27/march)2021 and on 01/april/2021 arrived in ahmedabad and today is 06/april/2021 still pan card not delivered
                      I am always there at my resident so there is no chance of returning pan card to branch.
                      Pan card Not delivered by Trackon
                      Apr 9, 2021
                      Complaint marked as Resolved 
                      Apr 06, 2021

                      Complaint Status

                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                      Himesh c patel's [Complaint's author] reply, Apr 9, 2021
                      My acknowledgement - N-881034296618302
                      Trackon tracking no - 620158671278

                      I email trackon, complained on trackon website but no answer by trackon
                      On 6 april i call 3 branches of trackon in ahmedabad i talked with sameer
                      He told that he will send my pan card in 2days
                      And today is 9 april still pan card not delivered
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                        I, Rupak Narayan Basu, registered with enps. My acknowledge. No[protected] and epran no[protected]. At the time of log in it show pran not located in data base. Pls solve this problem.
                        Pran not located in data base
                        Apr 05, 2021

                        Complaint Status

                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          PRAN account has been created and the EPRAN docket has been received.
                          While setting the iPIN, there is an error stating the PRAN number is invalid
                          Apr 01, 2021

                          Complaint Status

                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            Hi team,

                            I am investing in nos from last 7 years and I got to know tht it's digitilized now and I can see everything on the portal .

                            I tried to register but getting error that PRAN is not found in databasr .

                            I am putting correct pran number but still getting the error.

                            Can you please help . I have tried lot of times
                            Apr 01, 2021

                            Complaint Status

                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              I had received PRAN kit but I had not activated and misplaced by me
                              Can I get another kit
                              I have active account from last 12 yr
                              Mar 31, 2021

                              Complaint Status

                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                I have created my NPS Account today with PRAN No.[protected] but at the time when trying to transfer funds I am getting a msg "PRAN NOT FOUND IN DATABASE.
                                Mar 31, 2021

                                Complaint Status

                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  I applied for PAN Card with some changes in my data and received acknowledgement No. N-[protected] on 29/03/2021. But when I checked for the status, it shows 'Sorry, no record found'

                                  Please look into the matter and arrange for my PAN card dispatched to my residential address given in the application.

                                  Best regards,

                                  Venkata Suryanarayana
                                  Mar 31, 2021

                                  Complaint Status

                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                  NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                                  Verified Support
                                  We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
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                                    I was expected to receive PAN card on 25th March 2021 by Trackon courier which is not yet received. On Trackon courier website the status is shown as delivered, but I haven't received any courier.
                                    Trackon Package Number :[protected]
                                    PAN acknowledgment no :- [protected]
                                    Mar 31, 2021

                                    Complaint Status

                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                    NSDL e-Governance Infrastructure Customer Care's response, Apr 8, 2021
                                    Verified Support
                                    We are still waiting for your response. Please write us at [email protected] Our team will be happy to help you.
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