NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 61%
Submit a Complaint
2339
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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388

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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44

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
61%
Complaints
2339
Pending
209
Resolved
1367
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (419)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — please refund the amount as soon as possible

 RKhedkar on Jan 8, 2018
Sir, i was applying for new pan online and during fee payment via net banking transaction was unable to complete but my the amount got debited from my account. Please refund the amount as soon as possible. Transaction details: date: 08-may-2015 narration: to transfer inb national securities depos nat_sec payments amount: rs. 109.49 reference number: lsbi[protected]igacrmwzb6
Sbi ac no [protected] gadge nagar amravati
Name ramesh dayaram khedkar mo no [protected] email id rkhedkar1@yahoo.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card correction - submission fail

 BharathaPriyan on Jan 8, 2018
Dear sir / mam,

I was trying to submit pancard correction request using nsdl site. I have uploaded all the necessary documents and also paid money as required. But i got msg at the end like "your request cannot be processed. Please try after some time".

I request your support to fix this.

Your ref: my temporary token number: [protected]

Thanks,
With best regards,
Suresh tk...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

NSDL E-Governance Infrastructure — refund related - 0017383604

 karim velani on Jan 8, 2018
Refund is still pending.
Temporary token number [protected]
Date of application - 26th dec'17
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Kindly let know when it will be refunded...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — 'your request cannot be processed, please try after sometime

 Vedang Nagar on Jan 7, 2018
I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: vedang. Nagar@gmail.com
Dob: 10/03/1998...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — sorry, no records found issues

 Sanjiv Kumar Bhadra on Jan 7, 2018
Hi,

I submitted my application with acknowledgement number [protected].in nsdl website i was trying to check the status just to find 'sorry no records found'. Kindly address the issue.

Applicant name: indira bhadra
Date applied: 06/jan/2018
Mode of application: e-sign/e-kyc
Online payment.

Regards,
Sanjib
[protected]
Sanjivsworld66@gmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — req for re dispatching pan card

 sreenath355 on Jan 6, 2018
Dear sir,
I have applied for a new pan card in the name of earumbala sreenath which was dispatched to my address on 21 december 2017 by blue dart express ltd courier vide airway bill no. [protected],
Unfortunately i couldn’t receive the pan card as i was out stationed.
Later, on 5/01/2018 on contacting courier company it was learned that the pan card was returned to the sender address, being unable to locate my address

Therefore, i request to do the needful to resend my pan card to same address and i mentioned in my application via speed post.
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — not delivered the pan card

 Vishal.singhhh on Jan 6, 2018
I haven't got my pan card. When i try to collect status of my pan card i found that it was returned to mumbai. When i wanted the reason for it they said that the landmark was not available, they should try to contact in the given phone number if they could not get the address, but they didn't did so.
At last i want to say that i want my pan card returned back from mumbai and get delivered to my home and now if they did not get the address please contact at my given phone number. So, please do not send my pan card through blue dart services they do not contact and return the pan card undelivered.
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — unable to receive otp

 Eshu khan on Jan 5, 2018
I have successfully completed all the steps for applying the pan card including the payment also but i didn't receive an otp on my registered mobile no.
I checked on aadhar site and there is no problem with aadhar as well as my mobile number... Pls help.

Token no [protected]
Transaction id is 001788517505012018221831515170883008

Applicant name is nazish

With best regards
Eshu khan...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — nsdl e-governance infrastructure e-sign/ekyc applied pan application status shows no record found

 jit@06 on Jan 5, 2018
Sir/madam,

I have applied for new pan card on 05th jan 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — apy-aadhar link

 puchery on Jan 5, 2018
Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to link my aadhar to apy account. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: sunanda puchery
Email id: sunandaravikumar@yahoo.co.in

Thanking you...
Complaint comments  Read comments [1]Complaint category Business & Finances

NSDL E-Governance Infrastructure — ekyc not working for pan card via aadhar otp

 Pratik Devghare on Jan 5, 2018
I checked on uidai site, and aadhar otp is working, but same is not working on nsdl site for otp authentication via aadhar.
My money is already deducted. I want refund of payment. My token number is [protected].
I tried to wait and refresh continously and re send otp, but its not working. My phone number is correctly updated in aadhar. The amount for re issue is already deducted from my account but system is not going ahead due to issue in nsdl site for aadhar authentication....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card fee not refunded otp not received

 Sourabh Keshri on Jan 5, 2018
Sir i used nsdl site to make my pan card online. I use e-kyc option for aadhar verification. I have paid an amount of rs.115.00 using my debit card. My balance was deducted from the bank on 05/01/2018 but dont received aadhar otp.
Sir please refund my amount in my bank account as soon as possible.
My token no. Is [protected]
My email id is sourabhkeshri93@gmail.com
Date of birth:02/10/1996
Sir please refund the amount...
Complaint comments  Read comments [1]Complaint category Credit Cards

NSDL E-Governance Infrastructure — ekyc pan card issues - failure (very frustrated)

 Deweshpathak2018 on Jan 5, 2018
Dear sir/madam.

I was trying to generate by pan card since yesterday and below references were made and my money of rs 120 (Total amount rs 360/-) has been deducted from my account. This was really frustrating that i am not getting ot after 10 minutes and when i enter the otp is says that time expire and no new generation of otp attempt left. It made me so frustrated with this online process and a normal citizen is not able to generate him new pan with changes.

I need refund of my rs 360 amount urgently to my account. Request you to please refund on top priority and...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan application under process since many month

 gaurav.sh592@gmail on Jan 5, 2018
Sir i rupa sharma applied for pan correction ack no.[protected] on july, 2017. I have already surrender the additional pan, and even it is deleted i have checked it, u can check the same. Even after deletion of additional pan, my application for pan correction shows under process. I am in urgent need of pan, many work is on hold because of not having corrected pan. Also i am not able to make aadhaar for not having pan. Sir understand my problem, i am waiting since many days. Please make my pan and send it immediately. Thanking you...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — not received otp for e-kyc verification of new pan card application

 balakrishna2509 on Jan 4, 2018
I have submitted a request for new pan card application on Jan 4th in NSDL online services website with temporary token number [protected] and have opted for e-kyc verification. I have made the payment of 118.90 RS as processing fee but I have not received the OTP on my registered mobile number with Aadhar database. I have verified the mobile number in Aadhar UIDAI database and it's correct, really not sure why OTP has not been received on my registered number. At least a refund should have been processed if unable to generate OTP and this is a critical bug in their systems which needs to be addressed....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — not complaining but requesting for re-dispatch of pan card.

 Muukkuul on Jan 4, 2018
Dear sir,
I have applied for a new pan card in the name of mukul kumawat which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

Therefore, i requesting you to resend my pan card to same address.

Applicant name: mukul kumawat
Acknowledgement number:[protected]
Date of birth:- 18/08/1994
Mail id :mukul. Kumar5@hotmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — error - pran not found in database for pran no. 111101868958

 shailp12 on Jan 4, 2018
I am not able to generate ipin for pran no.[protected]. I enrolled the same via aadhar and also got it esigned. I have made the contribution in both tier 1 and tier 2 account as wee. However i am not able to access my pran account. While generating the ipin. I got the following error "pran not found in database". Please resolve it on priority basis....
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — pan card not delivered till now

 rgantivirus on Jan 4, 2018
Applied for the pan card two months ago, still shows the same status. All required documents were given at the time of application. The worst thing is there is no way to talk to a customer care executive. Numbers that are given on tracking status doesn't work. More than 60 days have passed now for a normal pan card and we call our country incredible india. No doubts about it now when a normal pan card doesn't get delivered in 60 days it is an incredible task. Thanks for the delay, by the way my salary is stopped for months just because of this pan card issue. I wish someone could understand how...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — I have new pan card application

 Hitesh boneja on Jan 4, 2018
Your e-kyc based request has failed due to length of address present in aadhaar exceeds the maximum length of address accepted in pan application form. Hence, your pan application cannot be processed using e-kyc mode. However, this application can be processed using scanned documents with e-sign / physical mode by generating new token. Refund of pan application fee for the said failed request would be made in next seven working days...
Complaint comments  Read comments Complaint category Internet Services

NSDL E-Governance Infrastructure — pan not delivered till the date

 tasveerul islam on Jan 3, 2018
My pan card acknowledgment no is [protected], i have applied it four months ago for correction and submitted the aadhar document along with all details needed,

But it says, your application is under process till the date ie 02/01/2018.

I called many times to tinfc numbers, but phone number was always busy, if call rings they don't respond at all.

Parveen akhtar...
Complaint comments  Read comments Complaint category Other

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