NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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2900
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
2900
Pending
153
Resolved
1999
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (568)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — failed transaction during payment

 Anindya Sundar Sinha on Sep 20, 2018
This is anindya sundar sinha. I was applying for reprint of pan, and was doing the payment of rs 107 and it failed when i did it with axis bank netbanking. Again i tried the same with upi payment, it again failed, but money got deducted twice.

Would like to raise a complaint against the aforesaid mishaps, that iterated twice resulting in a loss of rs 214 from my side.

My temporary token number is [protected]...
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card status no record found [Resolved]

 pradum kumar on Sep 20, 2018
Sir i had apply pan card on date[protected]
With ekyc/ esign with acknowledgement number
([protected]) but now on[protected]
I check my pan card status then it is show no record found.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown"sorry, no record found.

So respecter sir please help me immediately....
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — not received pran kit not found in database

 Hitjain on Sep 20, 2018
Sir can't received my pran kit to till date n my pran no is[protected] n can't i pay my contribution, when i saw my pran online msg comes pran not found in database, and my father's name is in nominee n my father was expired in last year so i want to change my nominee details too, i don't contribute from last 4 years n i want to continue my account.
Please considered this same
Thanking u
Hitesh jain
Pran no[protected]
Mob no [protected]...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — unable to track pan card correction status

 Prathik Shetty143 on Sep 20, 2018
I applied for pan card correction on nsdl website today. After completing for the process of applying I received acknowledgement number n-[protected]. When I tried tracking the status of my pan card on https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack, it shows "sorry, no record found. I have a mail with acknowledgement number. I even tried send SMS to 57575 but I got a reply saying no records found.
Please look into the issue and help me thank you

Thanks
Prathik G Shetty
email ID: prathik17@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — "sorry, no record found" will show on status of pan

 Exetreme Rider on Sep 19, 2018
I have my acknowledgement number but when i check my status of pan application it was showing no record..
I pay my all fees and charges which is required to be paid but i have to face this problem... Why this happen and what is the solution for it..
Please do something for this problem...
I wanted to know my application status please give solution......
Complaint comments  Read comments Complaint category Government Organizations

Nsdl — non correction of pan details

 Adhiraj Mishu Gupta on Sep 18, 2018
Income tax department has shifted its job of issuance of PAN to NSDL which is not responding to my requests for amendment in my PAN details despite me submitting online applications twice and paying Rs.200/- fee at authorized SEVA Kendra Ferozepur.
My parents got issued PAN card number CLDPA3309Q in my name as Adhiraj Mishu Aggarwal S/O Subash Gupta
when I was minor. I attained majority on 19/04/2018 and applied for my regular PAN card with the modifications in my name as Adhiraj Mishu Gupta S/O Subhash Gupta as per my name and parentage appearing in my matriculation certificate supported...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan application rejected refund

 ak97 on Sep 18, 2018
My pan online application id is [protected] and it was rejected due to my surname is not in an expanded form rather just being my a single letter as per my aadhar so due to the same my pan couldn't be processed. Inr 107 has been paid by me over internet using my debit card and same is not refunded till now as it has exceeded 10 working days since the application....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — to re despatch my pan card

 Hevendra Singh on Sep 18, 2018
Dear sir,
I have applied for a new pan card in the name of hevendra singh which dispatched our address in july 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: hevendra singh
Pan no.- kimps6241f
Date of application: 04 feb 2017
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan correction status not found

 DiptiShitole on Sep 18, 2018
Sir/madam,

I applied for correction in pan card on 17th sept 2018 through e-sign/e-kyc mode. However, i was able to upload only one document (Either aadhar card or pan card) on the site. There seems to be an issue uploading multiple documents. For now, i have uploaded aadhar card as pan dept must be already having my pan card details.

After submitting the form, i have got my acknowledgement number ([protected]).

On completion of the process, i have also received acknowledgement through email.

It was mentioned that
If you...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran is not found in the database

 Avinashku on Sep 16, 2018
,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.

As my registered number with apy was [protected] and it was aircel number of new delhi and it is blocked as company shutdown their services.

Whenever i am checking the status by entering the pran details of my account
It also showing pran not found in database.
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — refund of pancard regarding e-kyc failure

 Palash NIkhare on Sep 15, 2018
I submitted details for pan card before 7 days, but it was failed due to e-kyc failure i didint get any refund
After failure of e-kyc website shown a message that you'll get refund in7 days
But still there are no signs of refund, refund my money back as soon as possible
My account number is [protected]
Ifsc barb0tisgao
Name vasant bhikaji nikhare...
Complaint comments  Read comments [2]Complaint category Employees

NSDL E-Governance Infrastructure — pan card application status

 Jyothi sasi on Sep 15, 2018
Sir/madam,

I have applied for new pan card on 15th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — permanent account number

 saichinna on Sep 15, 2018
My pan acknowledgment number is [protected]

My pancard status is still "your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/46/47/48/49 for details:

Applicant name is mentioned in the pan application does not match with the name appearing in proof of identity submitted"

I have applied for the pan at tej computers at manjulapur and enclosed aadhaar card as proof of identity...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — change/correction in pan

 Mkt0511 on Sep 15, 2018
Sir/madam,

I have applied for new pan card on 15th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — please activate pran in database

 mohsinpatel on Sep 14, 2018
I have registered in Atal pension yojana by HDFC bank pran no[protected]. Every moth amount is deducting from my accound. when i am creating username & password its showing pran not found in database. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Mohsin Iqbal Patel
Email: mohd.mohsin3@yahoo.com...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pan apply status show no record found

 Sujitbaag on Sep 12, 2018
Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pan verification is not happening epfo site

 Hemanta Kumar Ghadia on Sep 11, 2018
Dear Sir,

I would like to inform you that I am unable to update the KYC on EPFO site due to mismatch of the name in database in between EPFO and INCOMETAX Department.

In this regard, I talk with Income Tax Department over [protected] (communication Number is 10435769 Miss. Vandana on[protected]

According him, it should be update by NSDL.

So, you are requested to kindly update my corrected name againt the UAN on EPFO database and confirm..

UAN No.[protected]
PAN No. AJLPG0256A
Name : HEMANTA KUMAR GHADIA
Complaint comments  Read comments Complaint category Wedding services

NSDL E-Governance Infrastructure — pan card e-kyc application

 Jim Benny on Sep 11, 2018
I would like to raise my grievance about the unacknowledged status of my e-kyc mode of pan application even after successful transfer of prescribed fee amount of rs.106.9 in behalf of nsdl department's upi client indiaideas@icici. Please check into the following transaction credentials with phonepay upi platform at the earliest and enable my pan application swiftly for acknowledgement
Transaction details:
Id: ici05d2de01762f41059b5bb9af684c4743
Amount: rs. 106.9
Upi ref no[protected]
Status: successful
Credited to : indiaideas@icici...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — application status error

 Gajraj Rathore on Sep 8, 2018
Name: Gajraj Singh Rathore
I have applied for PAN card online and my acknowledgment number is [protected], through e-KYC/e-sign mode.
I havee made the payment and recieved my final pdf doc of acknowledgment.
The acknowledgment was received on 8/9/2018 and there is no need to submit documents as it was made online.
I wanted to check my application status but it shows "no record found".
Please resolve this issue at earliest....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — despatched pan card [Resolved]

 davinder2703 on Sep 8, 2018
My postman has not delivered the pan card at my address, i was available at my address 7534/10/37, st. No.6b, new amar nagar, daba road ludhiana. My pan card ack. No. [protected] davinder singh s/o gurdeep singh m-[protected].
I also visit the post office but the postman could not get response to me.
He returned back my pan card.
Pls. Lodged my complaint and re despatched the pan card at my said address....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

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