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NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 75%
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4045
COMPLAINTS
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NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
75%
Complaints
4045
Pending
0
Resolved
2992
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (1233)

NSDL e-Governance Infrastructure Complaints & Reviews

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 ratilalmistry3 on Oct 23, 2020
PAN card number : AKKPM8045M
PAN Acknowledgement No: N-[protected]

I had applied for changes in my name on my PAN card on 17th August 2020. I still have not received anything. The status on the website for my application says as follows,

" We have received the document(s) in reply to the Discrepancy letter . However, document(s) is/are not valid"

I had Uploaded supporting documents for resolution of above mentioned discrepancy.

But still not yet received the status.

Please let me know when will the process be completed as I need the new card urgently.
Thank you.

Complaint Status


[Oct 23, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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     mjitu309 on Oct 21, 2020
    PAN card number : DCDPM1499D
    Acknowledgement No: N-[protected]
    I had applied for changes in my name on my PAN card on 10th October 2020. I still have not received anything. The status on the website for my application says as follows, "

    Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination"
    Please let me know when will the process be completed as I need the new card urgently.
    Thank you.

    Complaint Status


    [Oct 21, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    We have started dispatching/delivering the physical copy of PAN. However there may be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. e-PAN is valid and acceptable. We thank you for understanding and co-operation.
    Your PAN card has been delivered on 29-Oct-2020 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected]

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       KOWSIK T on Oct 21, 2020
      I have applied a instant epan in efilling website for my friend. I got the epan and it gets verified.Then i have applied for physical pan in NSDL REPRINT REQUEST SITE. Now its been 4days.Still when i track status using acknowledgement number, it says no records found.please process my application.
      Acknowledgement no: N-[protected]

      Complaint Status


      [Oct 21, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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        [Resolved]

         Arun492002 on Oct 20, 2020
        I tried to make a pan card and choose e kyc mode but unfortunately I didn't get any OPT Or acknowledgement number. But 106.90 rupees is debited from my account.
        Since this moment from 17 October I didn't get any refund.


        Pan card fee refund process
        Complaint marked as Resolved Oct 22, 2020
        I got my refund

        Complaint Status


        [Oct 21, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Updated by Arun492002 Oct 22, 2020
        I got my refund
        It will surely get refunded in 7to 9days..wait and see..
        Good👍

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           Prajwal Raibole on Oct 19, 2020
          I filled an online application for pan card on 15 October 2020 through e sign/ e kyc mode, but when I done payment through my debit card, amount of rs. 106 was deducted from my bank account and the message appears that "your e sign / e kyc mode failed and the amount will be refunded within seven working days" then today i.e. on 19 October 2020 I tried again and the amount of same rs. 106 is deducted from my bank account and the application was failed...when will be the amount will be refunded to me... please refund it immediately for both the transactions...
          Thank you...

          Complaint Status


          [Oct 19, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Name : Ayush Vinod Bahadurkar
          Date of birth : 28/01/2002
          Email id : [protected]@gmail.com
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in dispatch of PAN cards. We request you to use the e-PAN provided on email. The same is valid and acceptable.

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            Nsdl E-Governance Infrastructure — PRAN not shown in data base, unable to reset my Password nor I can update mobile no

             Miky Raval on Oct 17, 2020
            Respect sir/madam
            I am bank employee Ms Miky Raval Allahabad bank,
            We have one customer who is not literate...
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            Nsdl E-Governance Infrastructure — Same PAN to 2 Individuals

             bwypk4025q on Oct 17, 2020
            Hi
            My name is Mohit Kumar and I recently got to know that some other person has also been issued same PAN as of mine.br...
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             18BPS016 Ganga S on Oct 16, 2020
            I applied for PAN through NDSL portal. My acknowledgement number is [protected]. But when I tracked my application it shows 'no records found'. But I made payment and submitted all the documents

            Complaint Status


            [Oct 16, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.

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               Sudharshan S Prabhu on Oct 14, 2020
              When i try to login APY NSDL app using my PRAN number it gives error message PRAN not found in the database

              Complaint Status


              [Oct 14, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Dear Sudharshan,

              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
              Dear Sudharshan,

              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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                Nsdl E-Governance Infrastructure — Unable to update address on PAN on NSDL official Site

                 Vaibhav Agochiya on Oct 14, 2020
                I recently used NSDL's site, https://www.onlineservices.nsdl.com/paam/endUserAddressUpdate.html to update my address, however...
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                Nsdl E-Governance Infrastructure — Re-send my card

                 [email protected] on Oct 13, 2020
                Dear Sir,
                Our PAN Card in the name of DILIP GURIYA has been applied by (NSDL) to our address on 16-Mar-2020. I haven't...
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                 Yug Rana on Oct 12, 2020
                Sir,

                I had applied for PAN using online facility on 26/09/2020, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

                On completion I received this message,

                "Thank you for using online facility for PAN application.

                If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                But now when i check my PAN Application Status it shows

                "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                Please check my Application ... And reply what i need to do..

                Acknowledgment Number : [protected]
                Name : YUG RANA

                Thanks
                YUG RANA

                Complaint Status


                [Oct 12, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                  [Resolved]

                   viinai kanth on Oct 12, 2020
                  Sir
                  I ganugupeta vinaykanth created nps after completion of payment I got pran number[protected] on 09/10/2020 but when I tried bro ipin it showing pran is not valid not in data base plz solve this issue thanking you sir


                  My pran number is in not data base
                  Complaint marked as Resolved Oct 12, 2020
                  My email id is [email protected]

                  Complaint Status


                  [Oct 13, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                     shubhamxxx on Oct 11, 2020
                    I opened NPS account today and got my PRAN number after completion of payment. The PRAN number is[protected].

                    I am not able to reset my password OR do anything using the PRAN number. Getting the error message "PRAN not found in database".

                    Please help.

                    Complaint Status


                    [Oct 11, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                       Hussain18181 on Oct 11, 2020
                      I apply new pan card on nsdl website on 05/10/2020 11:18 pm with nsdl token number [protected], i pay amount Rs:107 transaction id: [protected] by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.


                      Pan card fund amount not getting

                      Complaint Status


                      [Oct 13, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                         Hussain18181 on Oct 11, 2020
                        I apply new pan card on nsdl website on 05/10/2020 10:47 pm with nsdl token number [protected], i pay amount Rs:106:90 by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.


                        Pan card refund amount for failure aadhar otp authentication code

                        Complaint Status


                        [Oct 13, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                           SUNNY HELWANDE on Oct 11, 2020
                          I have opened my NPS account 2 weeks back and have even received my NPS kit, however when i try to reset my IPIN from mobile app for first time login, I get a message of "PRAN not found in database". Request your support.

                          My PRAN number[protected]

                          Name - Sunny Vijay Helwande

                          Email [protected]@gmail.com

                          Complaint Status


                          [Oct 11, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                            Nsdl E-Governance Infrastructure — nsdl failure pan card fee not refunded

                             Praveen Bilagi on Oct 8, 2020
                            I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar...
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                             Portal on Oct 8, 2020
                            Pliz, tell me what are the issues. Why i am unable to get loan. I have submitted my application and documentation.


                            Education loan didn

                            Complaint Status


                            [Oct 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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                               Portal on Oct 8, 2020
                              Sir, pliz i didn't get loan. I applied 16 august and i have submitted all the documents to the bank manager


                              I didn
                              I didn

                              Complaint Status


                              [Oct 08, 2020] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Updated by Portal Oct 08, 2020
                              Pliz... Why I don't get loan what are the issue tell me.
                              Sir, why I didn't get loan I applied my form on 16 August 2020 and today is 20 October. Before that I have already complain about it on 8 October but there is no response.

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