I have placed an order #2831984 for purchase of medicine on dt. 29.02.2020. On dt. 5th march, 2020 i have enquired about the status of my order, in response on dt. 6th march, 2020 they asked for prescription and id proof. I have provided the prescription and id proof on 6th march, 2020. On 11th march i again enquired about my order but there was no response till date.
Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
Mar 21, 2020
Updated by Arun Vaish This is the bloody response from Online Marketplace Store India [Omsi] / Online Medical Store India — order #2831984 (regarding purchase of medicine):-
Dear Customer,
'We want to inform you that as per our company policy. if you cancel
the order then we will refund your amount after the deduction of
cancellation charge Rs 100+5% from your paid amount. kindly give
confirmation for the refund process.
Regards
rhythm '
They are blatantly lying. they are unable to deliver the medicine but want Rs 100+5% i.e Rs. 125/- from me without delivering the medicine and I again insist that I have never ever cancelled my order.
Mar 25, 2020
Updated by Arun Vaish Without delivering any medicine and looting Rs. 125/- from me, they are telling me like this:-
"we will refund you by PAYTM gateway (it will take 35 to 45 working days to reflect the amount) kindly give your confirmation as soon as possible.
Regards
Roshan"
Have you seen this type of ###. Kindly requested to take stern action against this company. I am forwarding my complaint to PMO and ministry of consumer affairs.
Verified Support
Apr 15, 2020
Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM for customer order no.2831984 & He confirmed us on our mail id [protected]@omsi.in.
Regards
OMSI
Apr 16, 2020
Updated by Arun Vaish Just look at the response, Apr 15, 2020 of Online Marketplace Store India [OMSI] / Online Medical Store India . This bloody company has refunded only Rs. 1on Dt. April14, 2020 and sent a mail to me confirm That I got Rs. 1. I confirmed the same. Then on Apr.15, 2020 they snt a mail to me Like below:-
"PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund
ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
for order no.2831984 & you have already confirmed us on our mail id
[protected]@omsi.in on Tue, Mar 24, 2020 at 5:54 PM."
Till this time I have not received Rs. 400/- as this bloody company claiming to refund. When This company refund Rs. 1 I got, how it is possible they refund Rs. 400 and I did not get. Its a clear case of fraud.
Apr 16, 2020
Updated by Arun Vaish Just look at the response, Apr 15, 2020 of Online Marketplace Store India [OMSI] / Online Medical Store India . This bloody company has refunded only Rs. 1on Dt. April14, 2020 and sent a mail to me to confirm That I got Rs. 1. I confirmed the same. Then on Apr.15, 2020 they sent a mail to me Like below:-
"PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund
ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
for order no.2831984
Till this time I have not received Rs. 400/- as this bloody company claiming to refund. When This company refund Rs. 1 I got, how it is possible they refund Rs. 400 and I did not get. Its a clear case of fraud. In fact OMSI IS A BIG FRAUD. This company always make fools to their customers. If the matter is not resolved here certainly I would like to file a criminal case against this bloody OMSI after lockdown.
Verified Support
Aug 12, 2020
Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response Refund Successful ₹ 400.00 via Paytm gateway & Refund
ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
for order no.2831984
Aug 21, 2020
Updated by Arun Vaish This company is big fraud. When the company do not have the medicine why these # have accepted the order? Later they asked to provide valid prescription, the prescription was provided immediately. After the prescription episode these fraudsters invented a new thing that your prescription is not valid. I challenge them on this particular issue. The cost of medicine was Rs. 400, Rs. 100 was delivery charge and Rs. 25 was the handling charges.
To my utter surprise and after so many requests they refunded only Rs. 400/- i.e the cost of medicines but refuse to refund Rs. 125 (100-delivery charge+25-handling charges.
My question is if these fraudsters did not send or delivered the medicine to me how they can refuse to pay the delivery and handling charges to me i.e Rs. 125/- ????????
("We update our shop as much as possible and 99% prices are accurate. However it’s humanly impossible to update all the products and their updated prices. Because we don’t stock, Actual Price may vary when we acquire it from one of our 3000 vendors. If it changes, order total may change and packet weight charges are additional charges and you may have to pay extra.We don’t stock so once acquired, we can’t return the product so order can’t be cancelled.")