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Online Marketplace Store India [OMSI] / Online Medical Store India Complaints & Reviews

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Updated: Feb 4, 2024
Complaints 160
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59
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Online Marketplace Store India [OMSI] / Online Medical Store India reviews & complaints page 4

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S
SRI HEMANTH THOTA
Aug 18, 2020
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Address: New delhi

I placed an order over 6 months ago, but there is no response even now, online cheating website
Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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    P
    Praveen Rabakavi
    Aug 17, 2020
    Resolved
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    Resolved

    Address: Karnataka

    Dear sir/madam,
    I haven't reached my product in a year. So the service of your staff class is very bad. Now I have no use for that product. Please return my money (525/-) with courtesy. Never do that to anyone again. Do not play the game of medicine. Please return my money to me. This is my Humble Request. And i attached my order number and date..

    Order #2818342.
    Agust 29, 2019...

    Thank you,
    Praveen.
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
    Aug 17, 2020
    Updated by Praveen Rabakavi
    I have been cheated in terms of your service to me.

    Dear sir/madam,
    I haven't reached my product in a year. So the service of your staff class is very bad. Now I have no use for that product. Please return my money (525/-) with courtesy. Never do that to anyone again. Do not play the game of medicine. Please return my money to me. This is my Humble Request. And i attached my order number and date..

    Order #2818342.
    Agust 29, 2019...

    Thank you,
    Praveen.

    Aug 17, 2020
    Updated by Praveen Rabakavi
    I have been cheated in terms of your service to me.

    Dear sir/madam,
    I haven't reached my product in a year. So the service of your staff class is very bad. Now I have no use for that product. Please return my money (525/-) with courtesy. Never do that to anyone again. Do not play the game of medicine. Please return my money to me. This is my Humble Request. And i attached my order number and date..

    Order #2818342.
    Agust 29, 2019...

    Thank you,
    Praveen.

    Verified Support
    Sep 14, 2020
    Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
    Rs.1+524=525 refunded amount via Paytm9210 on paytm no. [protected] with registered name Praveen on 25.8.2020 for order no.2818342.
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      D
      D C Kar
      Jul 25, 2020
      Resolved
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      Resolved

      Address: Not mentioned anywhere

      Ordered for a medicine and paid online on 11-april-2020. Same day, after payment, received an email stating that service is not available due to lockdown. Today, after more than three months, received an email asking for more payment (Rs.113) because of increased price. Additionally, they asked to pay rs.400 for dtdc courier charges.

      This is a fraud agency and looting people in broad daylight.

      Pl remember many times people order for some life-saving medicines hoping to receive in time. This is serious crime and should be hung.
      Aug 12, 2021
      Complaint marked as Resolved 
      Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
      Verified Support
      Sep 25, 2020
      Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
      Hello,

      As per the customer confirmation the refund of Rs 544 has been successfully done with the refund id 20200923111212801300168193184614021

      Regards
      rhythm
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        S
        Shakti Kaushal
        Jul 24, 2020
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        I booked medicine online on 20 march 2020 for amount 2771, but they didn't send me any medicine. Whenever i ask for status or update for medicine, they are not responding even they blocked my number. When i putted in what's up chat, they are not responding. It has been over more than 4 months. But still. I am not able to understand their behaviour, i think they are making us fool. They seems cheater. Could you plz help on this.
        Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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          P
          Pratul kumar choudhary
          from Aligarh, Uttar Pradesh
          Jul 23, 2020
          Resolved
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          Resolved

          Address: Powered by Youngistan Business Solutions Pvt .ltd. D-41, Fourth Floor, Anand Vihar, New Delhi-110092

          I placed order[protected] dated 10th july 2020 on online marketplace store india for medicines and paid rs. 2958.77 in advance as per the prices indicated on its website. After that they suddenly asked for prescriptions (E-mail was by some suspicious name maddy). I sent my prescriptions through e-mail and whatsapp in response to the so called maddy. They remained silent after that. I started sending e-mails and whatsapp messages to them. Maddy then asked me to give the names of medicines to check the status with the venders. This is really strange. All the information pertaining to the purchase must be available with them with respect to the purchase order. Still, i sent the details of the medicine. After a long time i have received the following e-mail from them:

          Order[protected]
          Inbox
          X

          Online marketplace store india
          Jul 22, 2020, 11:28 am (22 hours ago)
          To me

          Dear customer,

          We have tried to call you but there was no response from your side we want to inform you that the vendor arranged your products at the new selling prices galvusmet-50/1000mg tablet at rs.318 per, and vernix xr-150 capsule at rs.162 per, and veniz xr 75 mg at new rs.94 per, veniz xr 37.5mg at rs.51 per, & bupron xl 150 mg at rs.137 per, so kindly pay the extra amount of rs. 523 kindly confirm us for the order process.

          Regards
          Deep

          I am afraid, if i pay the additional amount of rs. 523, they will swallow that amount as well and much more in future. This is a fraudester company. Please do something to get this banned and the person running it should be put behind bars.
          Sincerely
          Pratul kumar choudhary
          Mobile: [protected]
          Aug 12, 2021
          Complaint marked as Resolved 
          Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
          Verified Support
          Sep 14, 2020
          Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
          Let us tell you that this is a clear Mention on our website that

          ("We update our shop as much as possible and 99% prices are accurate. However it’s humanly impossible to update all the products and their updated prices. Because we don’t stock, Actual Price may vary when we acquire it from one of our 3000 vendors. If it changes, order total may change and packet weight charges are additional charges and you may have to pay extra.We don’t stock so once acquired, we can’t return the product so order can’t be cancelled.")
          Let us tell you that this is a clear Mention on our website that

          ("We update our shop as much as possible and 99% prices are accurate. However it’s humanly impossible to update all the products and their updated prices. Because we don’t stock, Actual Price may vary when we acquire it from one of our 3000 vendors. If it changes, order total may change and packet weight charges are additional charges and you may have to pay extra.We don’t stock so once acquired, we can’t return the product so order can’t be cancelled.")
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            K
            Kangkanjyoti Talukdar
            Jul 15, 2020
            Resolved
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            Resolved

            Order not entertained after payment.

            Address: Delhi omsi online medical store

            They are # who take money and they forget u. I wonder why isnt this site down by now. I am complaining to every # authorities possible. Its been more than a week i ordered. The order hasnt been shipped yet. No response from that # customer care 92662......
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            R
            ravi2729
            Jul 10, 2020
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            Address: D 41 Anand vihar, 4th floor Delhi Delhi, India, 110092

            We need to cancel this company rights to serve consumers

            Not fit to do business in india.

            I filed a complaint in india gov website, which gives approvals for companies

            Din, cin need to be cancelled.

            Please file a complaint in below link

            http://www.Mca.Gov.In/mcafoportal/usercomplaintdetails.Do

            For omsi,

            Either deliver the right thing to consumer, or else please drop your business,

            You guys dont know to earn customer trust.
            +2 photos
            Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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              R
              ravi2729
              Jul 9, 2020
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              I ordered my prodcuct on july5 2020, order id: 2846004

              After reading all these complaints i came to know this omsi team is practicing to fool customers since 2017.

              In cart checkout, only pay on delivery available. I paid rs. 1244.

              After 2days i received a mail for prescription.

              To know what is the reason i called cc care.

              Representative. (Maddy, sandeep goel)

              Mr. Sandeep if you cannot manage your company please cancel your din id

              Almost 3 days i am trying to reach through whatsapp call/mails/ normal call.

              Only one reply i got from maddy ""a question mark"

              Is this the way you guys run a company.

              Crm is the most important tool to handle.

              If you guys decided to fool all customers and loot all their money, at end definetly you guys will pay for it.

              1st thing as entrepreneur company, your team need to respond to customer.

              I need my issue to be resolved. When will i get the product.

              When will you guys lift the phone.

              Maddy (+91 [protected])
              Sandeep goel (+91 [protected])
              +3 photos
              Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                P
                pratap bhanusingh
                Jun 30, 2020
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                Address: Ramma khera post tripurarpur purwa unnao

                Main 14 may ko medicine order kiya tha aaj 30 Jun hai meri medicine abhi tak nahi aayi
                Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                  R
                  Rt1674
                  Jun 4, 2020
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                  Hi team,

                  I have placed an order for oxyvit 19 capsule and i got the information that product is not available. I requested them for the refund. But it's been a month i haven't received any response after so many reminders.

                  Order ref. No. 2834009

                  I request you to take an immediate action and process my refund of rs. 503.48 asap.

                  This is not the first time, i have faced this issue so many times with this omsi link. They would mention in the portal that the product is available and make the customers do the online payment as mandate and never deliver the product nor they do the refund. Please take a necessary action for this.

                  I am calling u regularly after short intervals, your no is either unreachable or busy??? This is ridiculous? I think its my biggest fault to trust you a corrupt website whose work is only to cheat people. Not a single customer is happy with you. All reviews are negative

                  Regards,
                  Rizwana thabassum
                  +91 [protected]
                  Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                    ਪਲਵਿੰਦਰ ਬੋਪਾਰਾਏ
                    Jun 1, 2020
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                    Not responding to emails. Placed order month ago nothing recieved nor refund..
                    Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                      D
                      dhara guharoy
                      from Delhi, Delhi
                      May 30, 2020
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                      Address: Delhi

                      I ordered shield oinment 8.4.2020. I cannot receive my order still now. I have already paid online for this.
                      Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                        B
                        Buakaw
                        May 26, 2020
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                        I placed an order of around inr 2200 for a medicine order no - 2842561, few days back now neither they responding, money already
                        Paid online, but clue about the product.
                        Regards
                        Susheel kumar sahoo
                        Mobile - [protected]
                        Thane, maharashtra
                        Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
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                          R
                          Rksharmatttt
                          May 3, 2020
                          Resolved
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                          Resolved

                          Sir my self i p goyal and i complaints shree ji medical store in front of tatya tope park rajeshwari road shivpuri and owner name pawan kushwaha he is selling illegal drugs like abortion kit codein drug and sleeping pills in very higher rate suppose if mrp of medicine is 30 rupees he is selling it 130 rupees 3 month before his medical is shield and he is transfer 15000 rupees to his account of officer again medical start his mobile phone number is [protected] and [protected] plz convey my message to concern team and always the owner transfer money to drug inspector around 15000 and nothing is happen to medical store sir plz resolve my concerns as soon as possible
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
                          Verified Support
                          May 26, 2020
                          Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
                          Hello,

                          we just want to clear that Customer complained against Shri Ji Medical Store in Front of Tatya Tope Park Rajeshwari Road Shivpuri and Owner named Pawan Kushwaha. Not against us And this is happening for the third time that you are sending us the other's complaint. Hope the next time it doesn't happen from you..

                          thanks(omsi)
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                            G
                            goswamijagruti
                            Apr 17, 2020
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                            Address: 94, RAJDHANI SOCIETY , OPPOSITE ESSAR PETROL PUMP, HARNI WARASIYA RING ROAD

                            Please cancel the order and paid the 1134 rupees back as i paid for handrub 2 quantity for micro shield handrub 500ml. you said your doctors required prescription. and order is of on 23/03/2020.please cancel the order and refund me as soon as possible. and now as per govt rules price also drops.please help otherwise i go to consumer court.
                            +1 photos
                            Apr 17, 2020
                            Updated by goswamijagruti
                            on the contrary i found the product from anywhere else
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                              पथिक
                              Apr 13, 2020
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                              Address: 1. हमरा गाँव बम्बोरा भींडर,उदयपुर राजस्थान इंडिया, पिन कोड 313706

                              1.
                              हमरा गाँव बम्बोरा भींडर, उदयपुर राजस्थान इंडिया, मेडिकल स्टोर डाक्लोवीं प्लस टेबल्स 10 50/- रुप्पये ले रहे है प्लीज् हेल्प me
                              सेनेटाइजर 250/- 100ml
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                                R
                                Rksharmatttt
                                Apr 9, 2020
                                Resolved
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                                Resolved

                                Sir hamare shehar shivpuri me Rajeshwari road par located shri ji medical hai jinka mobile no. hai owner ka naam I p goyal hai ye illegal dawai bechte hai jisme abortion kit aur codein dawai hai jyada kimat pr bechte hai aur har baar upay dekar bacch jate hai kripya inke medical pr karywahi ki jaye
                                Apr 9, 2020
                                Complaint marked as Resolved 
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                                  M
                                  Md Tahsin Qaisar
                                  Mar 20, 2020
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                                  Address: Adchini, Aurobindo Marg, New Delhi, Delhi, 110017

                                  I have requested for cancellation of [order #2833089] (March 6, 2020) and cost of 670₹ + 250₹ (Urgent delivery) but not initiated refund process until today (March 20, 2020). As it was urgently required but i didn't get any confirmation email or msg about product delivery on that time, expect one that was about accepting order. Even i called many times tried to contact via whatsapp even each time my text was received but didn't get any response. Finally i purchased from offline store and requested cancellation. Through all of this i was almost on emergency spot.
                                  So first if you are not able to control urgent delivery please don't play like this in pharmacy.
                                  2nd i am a student so 1000₹ mean a lot for me and please initiate refund process as soon as possible.
                                  And ensure me you aren't fraud.
                                  Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
                                  Mar 20, 2020
                                  Updated by Md Tahsin Qaisar
                                  I want to add one more thing Prescription& ID were asked and I submitted, so on my side there was nothing to left.
                                  Verified Support
                                  Mar 28, 2020
                                  Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
                                  PFA and Rs.770 refunded amount via Paytm9210 on paytm no. [protected] with registered name Md Tahsin on 28.3.2020 for order no. 2833089

                                  Mar 28, 2020
                                  Updated by Md Tahsin Qaisar
                                  I got back 770₹ But paid money was 670+250 + tax(Paid Rs. 966.18 to Youngistan business solutions pvt ltd on Mar 6, 2020 14:42:36 with Ref: [protected]) .
                                  They are not fraud but I can't take my complaint back because of inconvenience(on Omsi mailed me to take complaint back). Do you think a refund of 770 rs let me forget about how much I suffered at that time.
                                  I honestly want to speak Don't Order anything from Omsi.
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                                    S
                                    Satish Bhatti
                                    from Shahabad, Haryana
                                    Mar 17, 2020
                                    Resolved
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                                    Resolved

                                    Address: Bhiwani, Haryana, 127040

                                    Order 2832578 dt 03 mar. Prescription was asked after placing the order. I told them it is not available. Today they told we arranged it from vendor without prescription but you have to paid 82 more rupees. Then i told them to cancel the order as because 14 days already passed but they told me to deduct rs 100+5% order value. I agreed but then they refused to cancel and refund. Either refund my full money or i ll go to court. Decision is yours.
                                    Apr 28, 2020
                                    Complaint marked as Resolved 
                                    Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 28, 2020
                                    Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
                                    PFA and Rs.250 refunded amount via Paytm9210 on paytm no. [protected] with registered name satish bhatti on 28.3.2020 for order no. 2832578

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                                      A
                                      Arun Vaish
                                      from Powai, Maharashtra
                                      Mar 16, 2020
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                                      Address: 229406

                                      I have placed an order #2831984 for purchase of medicine on dt. 29.02.2020. On dt. 5th march, 2020 i have enquired about the status of my order, in response on dt. 6th march, 2020 they asked for prescription and id proof. I have provided the prescription and id proof on 6th march, 2020. On 11th march i again enquired about my order but there was no response till date.
                                      Online Marketplace Store India [OMSI] / Online Medical Store India customer support has been notified about the posted complaint.
                                      Mar 21, 2020
                                      Updated by Arun Vaish
                                      This is the bloody response from Online Marketplace Store India [Omsi] / Online Medical Store India — order #2831984 (regarding purchase of medicine):-
                                      Dear Customer,

                                      'We want to inform you that as per our company policy. if you cancel
                                      the order then we will refund your amount after the deduction of
                                      cancellation charge Rs 100+5% from your paid amount. kindly give
                                      confirmation for the refund process.

                                      Regards
                                      rhythm '
                                      They are blatantly lying. they are unable to deliver the medicine but want Rs 100+5% i.e Rs. 125/- from me without delivering the medicine and I again insist that I have never ever cancelled my order.
                                      Mar 25, 2020
                                      Updated by Arun Vaish
                                      Without delivering any medicine and looting Rs. 125/- from me, they are telling me like this:-
                                      "we will refund you by PAYTM gateway (it will take 35 to 45 working days to reflect the amount) kindly give your confirmation as soon as possible.

                                      Regards
                                      Roshan"
                                      Have you seen this type of ###. Kindly requested to take stern action against this company. I am forwarding my complaint to PMO and ministry of consumer affairs.
                                      Verified Support
                                      Apr 15, 2020
                                      Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
                                      PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM for customer order no.2831984 & He confirmed us on our mail id [protected]@omsi.in.

                                      Regards
                                      OMSI

                                      Apr 16, 2020
                                      Updated by Arun Vaish
                                      Just look at the response, Apr 15, 2020 of Online Marketplace Store India [OMSI] / Online Medical Store India . This bloody company has refunded only Rs. 1on Dt. April14, 2020 and sent a mail to me confirm That I got Rs. 1. I confirmed the same. Then on Apr.15, 2020 they snt a mail to me Like below:-

                                      "PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund
                                      ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
                                      for order no.2831984 & you have already confirmed us on our mail id
                                      [protected]@omsi.in on Tue, Mar 24, 2020 at 5:54 PM."
                                      Till this time I have not received Rs. 400/- as this bloody company claiming to refund. When This company refund Rs. 1 I got, how it is possible they refund Rs. 400 and I did not get. Its a clear case of fraud.
                                      Apr 16, 2020
                                      Updated by Arun Vaish
                                      Just look at the response, Apr 15, 2020 of Online Marketplace Store India [OMSI] / Online Medical Store India . This bloody company has refunded only Rs. 1on Dt. April14, 2020 and sent a mail to me to confirm That I got Rs. 1. I confirmed the same. Then on Apr.15, 2020 they sent a mail to me Like below:-

                                      "PFA and Refund Successful ₹ 400.00 via Paytm gateway & Refund
                                      ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
                                      for order no.2831984
                                      Till this time I have not received Rs. 400/- as this bloody company claiming to refund. When This company refund Rs. 1 I got, how it is possible they refund Rs. 400 and I did not get. Its a clear case of fraud. In fact OMSI IS A BIG FRAUD. This company always make fools to their customers. If the matter is not resolved here certainly I would like to file a criminal case against this bloody OMSI after lockdown.
                                      Verified Support
                                      Aug 12, 2020
                                      Online Marketplace Store India [OMSI] / Online Medical Store India Customer Care's response
                                      Refund Successful ₹ 400.00 via Paytm gateway & Refund
                                      ID:20200415111212801300168919266320085 Refund Date 15 Apr, 06:08 PM
                                      for order no.2831984
                                      Aug 21, 2020
                                      Updated by Arun Vaish
                                      This company is big fraud. When the company do not have the medicine why these # have accepted the order? Later they asked to provide valid prescription, the prescription was provided immediately. After the prescription episode these fraudsters invented a new thing that your prescription is not valid. I challenge them on this particular issue. The cost of medicine was Rs. 400, Rs. 100 was delivery charge and Rs. 25 was the handling charges.
                                      To my utter surprise and after so many requests they refunded only Rs. 400/- i.e the cost of medicines but refuse to refund Rs. 125 (100-delivery charge+25-handling charges.
                                      My question is if these fraudsters did not send or delivered the medicine to me how they can refuse to pay the delivery and handling charges to me i.e Rs. 125/- ????????
                                      This is the bloody response from Online Marketplace Store India [Omsi] / Online Medical Store India — order #2831984 (regarding purchase of medicine):-
                                      Dear Customer,

                                      'We want to inform you that as per our company policy. if you cancel
                                      the order then we will refund your amount after the deduction of
                                      cancellation charge Rs 100+5% from your paid amount. kindly give
                                      confirmation for the refund process.

                                      Regards
                                      rhythm '
                                      They are blatantly lying. they are unable to deliver the medicine but want Rs 100+5% i.e Rs. 125/- from me without delivering the medicine and I again insist that I have never ever cancelled my order.
                                      This company is big fraud. When the company do not have the medicine why these ### have accepted the order? Later they asked to provide valid prescription, the prescription was provided immediately. After the prescription episode these fraudsters invented a new thing that your prescription is not valid. I challenge them on this particular issue. The cost of medicine was Rs. 400, Rs. 100 was delivery charge and Rs. 25 was the handling charges.
                                      To my utter surprise and after so many requests they refunded only Rs. 400/- i.e the cost of medicines but refuse to refund Rs. 125 (100-delivery charge+25-handling charges.
                                      My question is if these fraudsters did not send or delivered the medicine to me how they can refuse to pay the delivery and handling charges to me i.e Rs. 125/- ????????
                                      This company is big fraud. When the company do not have the medicine why these ### have accepted the order? Later they asked to provide valid prescription, the prescription was provided immediately. After the prescription episode these fraudsters invented a new thing that your prescription is not valid. I challenge them on this particular issue. The cost of medicine was Rs. 400, Rs. 100 was delivery charge and Rs. 25 was the handling charges.
                                      To my utter surprise and after so many requests they refunded only Rs. 400/- i.e the cost of medicines but refuse to refund Rs. 125 (100-delivery charge+25-handling charges.
                                      My question is if these fraudsters did not send or delivered the medicine to me how they can refuse to pay the delivery and handling charges to me i.e Rs. 125/- ????????
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