OnlineClues Complaints & Reviews

Name : ashokraj a
Order number : cin933355

Item name : london looks men's 5 cotton casual slim-fit solid shirts

It contains 5 shirts with m size.
Sku code : ll 5shirt 10

I have received only 4 shirts. But i ordered 5 shirts. And we have ordered different colour shirts. We received some other useless shirts with no quality. I want to return order. Please don't cheat us by this cheap advertisement. If i could not return i take a corective action.
Today[protected] delivery date.
Thank you

I am order of 5 cotton printed shirts noy delivery now time

Thise product is totally different is vary bad quality product

I have ordered 5 shirts for 1100/- and they delivered the product in time however, the shirts were totally different than what I ordered. The design, the pattern and the colour were totally different and when i tried several times to call their customer care they said that I have to return the product to them on my own expenses and also not cleared anything about refund. They said they will refund the money in my account and I just have to send them my account number and IFSC code in the package while shipping back. But I suspect that even though I return the product on my own expenses they will not refund me any money saying that the return has been delayed.

My order number is CIN922063. Their customer care number is [protected]/39

The product is totally different this product is vary bad quality.

Hi
My order no is lin 920520. You have accepted my return policy for this order. Bt your not providing courier service. Its your mistake that you have sent cheap items to the customer. So you have pay for that. Please respond to this. Otherwise i will take action on this site. Keep it in mind. How many time you will cheat on customers. Everyone having the same issue. Even though you are not at all responding. Kindly take action towards this kind of sites.. Who r cheating customers everyone. Please respond to this complaint.

I have order one combo of 3 london looks branded mid-rise slim-fit denim jeans and same was delivered to me vide indian post no YA[protected]IN. Now I want to replaced my item and money shall be refunded in my account as item is not fit for me. Jeans is So tiet that even not entered on thai. So early confirmation regarding replacement may plz be intimated to me. Thanks

Order id: cin914833
Order date : april 15, 2017
Date of delivery : april 21, 2017
Product name :london looks check shirts combo of 5
Size: m
Total amount : rs. 1099

Returned reason :

Product is totally different design compare than the image of your site. All the 5 shirts are different design.
Please do the needed option either refund the amount or deliver the shirts whatever show in website.
Thanks.

Colour and size mistake

Order details:

Order id: CIN929238
Order date: 16april, 2017
Date of delivary: 22april, 2017
Product name: combo of 3london looks branded mid rise slim fit denim jeans
Ize:32
Unit cost:1099rupees (100 extra for shipping)
Total amount: 1199 rupees

Returned reasons:

Product (jeans) is totally different in design from the show in image of your site.
I also did not receive any separate invoice...

I ordered 3 jeans for 1099 from online clues wid the order id CIN923590.their quality is not at all good. I want to return them. But i m not getting any option on the site for return.

I've ordered london looks women's 3 straight fitmid rise denim which was delivered to me on 21st april 2017. On opening the parcel i found that out of those 3 jeans two were similar and we're not those which i've ordered, i'm calling the customer care but either it's saying it's busy or they are not responding to my calls, i've called a number of times.
Order details -
Sku code - ll 3gjeans 8

I have ordered 5 shirts combo for rupees 999/- and shipping of the product costed me another 100 rupees. so the total cost of the order is 1099/-. but the order which i received is completely different from and is not the same set of shirts which were shown in the website while placing the order. so i wanted to return the order get back my money immediately

I, arpita pritam rout received a pack of 3 jeans worth cost 1199 on 22nd apr 2017. I am completely dissatisfied with the product and want to return the product as soon as possible. Your website is showing return options only but its not working.
Here are the details:

Order id cin927066 order date apr 15, 2017 3:19:43 pm
Shipping method standard shipping shipping address arpita pritam rout
Plot no-693, nayapalli, bhubaneswar, odisha, in-751012
[protected]
Item details
# name quantity unit price item total
1 london looks women's 3 straight-fit mid rise denim jeans
Ize: 28
1 rs 1, 099.0 rs 1, 199.0
Total items 1
Other details
Sub total rs 1, 199.0
Shipping charges rs 0.0
Grand total rs 1, 199.0

I want my money back whether you take the product or not. If you want to pick up the product then you can follow the shipping address. If issue is not resolved within 24 hours, i will escalate this on social media.

Arpita pritam rout
Email id : [protected]@gmail.com
Mob: [protected]
Ifsc code: sbin0013612

I have ordered for London Looks 5 Mens Cotton Checks shirt! on 14/04/2017. Next day i.e., on I have received a confirmation call from [protected], confirming the order. Today i.e., on 21/04/2017 to my shock and surprise the 5 shirts delivered was 100% different than what they have showed in their website. This act shows their intention to cheat the people at large.

Hence I have raised a query to reverse pickup at their cost and refund of my amount of Rs.1, 100/-.

Below is the mail forwarded by be to the customer care:
Dear Sir/Madam,

Today the ordered product has been delivered. (Order No. CIN926016)

The image what I have order is "ordered.jpg" file attached for your reference.
The image by name "delivered.jpg" is the product delivered to me, file attached for your reference.
"parcel cover.jpg" is the image of the parcel you have forwarded to me through courier with consignment number/ Tracking ID[protected].

I have trusted onlineclues.com and ordered the product and paid Rs.1, 100/- COD.
When I opened the parcel cover I was shocked and surprised with the wrong product.

If it is by mistake I request you to replace the product at your cost. If not possible cancel the order by reverse pickup and return my money.

If your intention is to cheat me. You have to face the dire consequences. I will be constrained to approach Cyber Police to lodge a complaint against onlineclues.com and all of your will be held liable for online fraud as per the provisions of Information Technology Act & Rules.

Choice is yours I will wait for 24 hours only.

Regards,

Ravishankar
[protected]

From: Onlineclues Customer Care
Sent: Fri, 21 Apr 2017 14:36:51
To: ravi shankar
Subject: Re: Status of my order

Dear Ravi,
Your order has been dispatched from here on 18.04.17. by Delhivery Courier Service having tracking ID[protected]. You will receive it soon.
Regards,
Onlineclues Team

Note:- Please do not share your Credit/Debit Card pin, CVV and any other confidential information with anyone even if he/she claims to be from ONLINECLUES.COM. We advise our customers to completely ignore such communications.

On Thu, Apr 20, 2017 at 6:32 PM, ravi shankar wrote:
Dear Sir/Madam,

I have placed an order on 14/04/2017, and got message "Dear Ravishankar, Thanks for placing order with OnlineClues. We have received your order of amount INR-1099" to my number [protected]. Next day i got order confirmation call.

Till date I've not received any information regarding my order.

Please send me details of my order ASAP.

Sent from RediffmailNG on Android

Wrong product should be delivered

I ordered 05 nos london looks cotton check shirt but i did not get the shirts as per my ordered.
I got a shirts that are so worst.
kindly give me shirts as per my order or take this from me & refund my money.

I have contacted on your customer care contact no. ([protected] & [protected]) but no one received call.

Pls. do the needful & reply me within 24 Hrs.

Dear sir
I want to return my order because your product doesn't match which is shown in your site.. It is different from which i recived
My order is london look shirts (Set of 5)
I have received it on yesterday,
Your product is so bad, so plz return my money and collect your, items,
Order no - [protected]
Contact no - [protected]

Dear sir
I want to return my order because your product doesn't match which is shown in your site.. It is totally different...
My order is london look shirts (Set of 5)
I have received it on today,
Your product is so bad, so plz return my money and collect your, items,
My order no is[protected],
My contact no [protected],
Email... [protected]@gmail.com
So, plz action in quick,,, plz

Dear sir
I want to return my order because your product doesn't match which is shown in your site.. It is totally different...
My order is london look shirts (Set of 5)
I have received it on yesterday