Claimed

OnlineClues Complaints & Reviews

www.onlineclues.com

3.1

Updated: Dec 18, 2021

Complaints 4675

Resolved

2872

Unresolved

1803

Good! OnlineClues values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OnlineClues step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to OnlineClues

Having problems with OnlineClues?

File a complaint and get it resolved by OnlineClues customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

OnlineClues

OnlineClues reviews & complaints page 74

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra, 400020

Website: www.onlinecules.com

I Am Mahendra Kumar from Mumbai

I have ordered London Looks Men's 5 Cotton Casual slim-fit solid shirts. But they have given me something else and colour of shirt also doesn't match.
They don't have the return policy. Then how will the customer get the refund. Online showing some other product & giving the customer some other product which is not matched

+2 photos

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka, 570007

Website: onlineclues.com

To you Send my order that 5 branded designer shirts but the colours of the package is not same as you are showing on online... So that's why I want to return my order back. i am saying all my friends and share by social network online clues.com is a very fake and bad, cheap product by sale online i am not interest plzz i request you refund my money

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110059

Its fabric quality is not good and size is not perfect... I want to return it...my parents doesnt like it...i want my money back...its not like same as shown in website photoes...i doesnt like this material and ur policies are bad...its shipping time is also very late...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 410209

Website: Onlineclues.com

I have placed order of t shirts of pack of 10 of price 1299 and my order is by the name of Rushabh Pakhare and already 6 days are gone but still not the product is delivered and not got any intimation also from onlineclues so kindly please dilever the product soon and give updates about its order id is CIN923152 and mobile no is [protected] pretty fake site onlineclues i will never buy anything now because after buying also ur not delivering the product

Jun 6, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

OnlineClues Customer Care's response Dear Sir,
Your order is cancelled, Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600048

Website: onlineclues.com

Hi i m Thariq
I have ordered combo of three Cotton shirts...but I delivered wrongly

Cost of my order:799
Item name :Branded combo of 3 pure Cotton shirts
Qty : 1
Size : l
SKY CODE : 3 SOLIDS_I
My address: no 63, abhishek nagar, vandalur, Chennai
Zip:600048
Ordered date: 29-mar-17
Mobile no: [protected]

Please collect it Back or replace my order .

May 17, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
OnlinecluesTeam

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chittoor, Andhra Pradesh, 517425

Website: onlineclues.com

Sir, I ordered London Looks 5 men's cotton checks shirts on 2 nd April 2017.
ID no: CIN901531. Cost Rs:1099..
I recieved on 9th april 2017 . The product is significantly different, low quality, different colour from that image shown in the website...Disappointed .. so accept the return and refund my money immediately..
I will be thankful if you consider my request as early as possible..

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 382443

Website: Online lies.com

Hello. I vismay patel has received my order no. CIN906333 on 09 Apr 17. After receiving immediately i checked it and trialed it. After checking and trailing found damaged around back shoulder in one piece. And also dislike colours and the quality of materials as described on the information So i would like to return my order or replace the damaged piece or a whole consignment.

Apr 23, 2017

Complaint marked as Resolved

E mail: [email protected] Contact: 7405187181

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Apr 24, 2017

Updated by Patel@1989 I posted my complaints before 15 days since there is no any response from your team. Make it resolve as soon as possible.

Verified Support

May 02, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Verified Support

May 12, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: www.onlineclues.com

I am ashish gaurav. I want to return and refund of my product. The product which i buy is a combo of 5 shirt whose price is 999 plus 100 shipping charge on date 4 april 2017 . Its order no. is cin900985 .I am not satisfied with this product because it is totally different in colour and look from the site which i have seen . So i want my money back and return my product .pls refund fast

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Apr 11, 2017

Updated by ashish@09 I am ashish gaurav .i ordered a combo of 5 shirt of rs 999 +100 shipping charge. The product which i buy is totally differ to the site photo .the colour, material and design is bad .I alredy register my email before some day but u can't respond even u can't pickup the phone call so i contact to a consumer forum he gave me docket no. 226758 .i[censored] dont refund my money, i case file againt u to the consumer forum.please refund my money .my contact no. is [protected]. please refund my money quickly .
Thank u

Apr 11, 2017

Updated by ashish@09 My order id is cin900985

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam, 781036

Website: onlineclues.com

[protected]

inush deori
branch: barbari (assam)

a/c no [protected]

ifsc :sbin0015768

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Amritsar, Punjab, 143001

Website: onlineclues.com

Hello
sir, mam
i sukhmanjit kaur have placed the order of three denim jeans on 05/04/2017 at 05:17 pm with tracking code [protected] my order no is CIN899804 it is dispatched through BLUE DART . but i am not satisfied with this product because this product i have seen on yours site that is totally different from which you people have sent on 08/04/2017 please give my money back and take your product back this product is rupees 1199/_
my mobile no is [protected] call on this no urgently

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Apr 09, 2017

Updated by sukhmanjit kaur I SAID GIVE MY MONEY BACK U BIG FRAUD

Apr 09, 2017

Farith1984's response Return taken your product for full trousers not matching

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

View replies

F

Farith1984

from Chennai, Tamil Nadu

Apr 10, 2017

Your product is not matching size.so return taken your product for full trousers

Three denim jeans ..... return my money back - Comment #2698995 - Image #0

Three denim jeans ..... return my money back - Comment #2698995 - Image #1

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: www.onlineclues.coml

I ordered five shirts after seeing the dashing colour and design... When they deliver the stuff it was totally different. Now i feel cheated... Even they wrote easy returns on there website but no one is answering on those number or ivr says all are busy.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700042

Website: [email protected]

Products didn't match which I ordered..

Apr 08, 2017

Updated by Pritom Dhar Please change this shirts

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110012

Website: Onlineclues

I am Tarun kumar i ordered London looks mens 3 denim standard fit jeans of order no CIN906494. The quality of product is very ordinary its looks very local. Chains of the jeans is not moving smoothly and struck sometime also the button are very local. The blue denim fit is not fit at all is very loose. So please return my order as soon as posible.

State-NEW DELHI
ZIP-110012

May 23, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

View replies

T

Tarun jarwal

from Delhi, Delhi

Apr 9, 2017

I am Tarun kumar i ordered London looks mens 3 denim standard fit jeans of order no CIN906494. The quality of product is very ordinary its looks very local. Chains of the jeans is not moving smoothly and struck sometime also the button are very local. The blue denim fit is not fit at all is very loose. So please return my order as soon as posible.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: www.onlineclues.com

I have ordered "Branded Combo of 3 Slim-fit party wear premium cotton shirts" of Medium size from this site, but recieved some things of cheap, quality less, loveshirts of different sizes which u can't even look at. My order number is BKS44896 and my nos is [protected]. Even tried contacting customer care, but not able to reach them. Return this product as soon as possible.

+1 photos

May 18, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
This product is not related to us Please check the company name on the courier packet.
Onlineclues Team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chitradurga, Karnataka, 577502

Website: onlineclues

Onlineclues — Bad shirts

I had ordered a combo of 3 cotton shirts which cost @799 and [protected]@799 the shirts are totally different from the shirts which I have ordered, these shirts are very bad and I do not like the colour and quality of these shirts, these shirts are very bad in looks and they are not suitable do me so plz I request u to take these shirts back and refund my mone

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Apr 08, 2017

Updated by victoryvinay.vini808 My order purchase branded combo of 3 slim-fit party wear premium cotton shirts but i have receive another wrong item and also product was too bad so i will decided to refund my money

Apr 08, 2017

Updated by victoryvinay.vini808 Refund my money

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Hello Customer,
Greetings from Onlineclues.com Above mentioned product is not delivered by us.
Please check properly from where do you order this product as it is not our shipment
Our shipment is spark international.
Thanks
OnlineClues Team

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Hello Customer,
Greetings from Onlineclues.com Above mentioned product is not delivered by us.
Please check properly from where do you order this product as it is not our shipment
Our shipment is spark international.
Thanks,
OnlineClues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh, 208011

Which shirts which i got are not ordered by me, i had ordered some other shirts
So i have to return these shirts and it's cloth is also very bad
I am a very poor person and by 1100 is a very big amount for me so plz return it
Maine dark colour ki 5 shirts order ki thi but mere pass bhut hi bekar light colour ki shirts are hai aur i hate light colours so i want to return them

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Apr 08, 2017

Updated by Hritik Shukla I had ordered a combo of 5 cotton shirts which cost @999 and [protected]@1099 the shirts are totally different from the shirts which I have ordered, these shirts are very bad and I do not like the colour and quality of these shirts, these shirts are very bad in looks and they are not suitable do me so plz I request u to take these shirts back and refund my money

Apr 08, 2017

Updated by Hritik Shukla I want my money back

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: online clues

A week before I have ordered five shirts of size 'S' .After 2-3days I have received the product . when I opened it I found that the shirts which were sent was not ordered. Then I call the onlineclues customer care number. They were not answering my call nor they call back . I have tried them 100 times but no answer from that side. Even though I have sent many emails.no response came from that side.The below shirts I have ordered and the above one I have received

+1 photos

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Hello, Greetings from OnlineClues!
We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful.
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411037

Website: Onlineclues.com

I just received the product today. The t- shirts quality are below average. And even the t shirts are defective as i found some of those torn. There is no option available regarding returns. And neither are they attending my calls. I am not happy with their conduct of selling such useless products. And customer service ie just lethargic. So i would like to return the product.

May 23, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Panchmahal, Gujarat, 382721

Website: onlineclues.com

I ordered 3 shirt ofwhite, blue and gray colors shirts but I got other colors company cheat me I want to return my product and want to get back my money so urgently arrange return order and give me my money back.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: www.onlineclues.com

I want to return my product because it is totally diferent than i ordered and its qualityis also poor so i want to return it.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines