Claimed

OnlineClues Complaints & Reviews

www.onlineclues.com

3.1

Updated: Dec 18, 2021

Complaints 4675

Resolved

2872

Unresolved

1803

Good! OnlineClues values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OnlineClues step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to OnlineClues

Having problems with OnlineClues?

File a complaint and get it resolved by OnlineClues customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

OnlineClues

OnlineClues reviews & complaints page 75

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Pune, Maharashtra, 412105

Website: Onlineclues

Dear Sir /mam

I have order product On 2nd April 2016 that is London Looks 3 Multi Colour Cotton Blend Checks Shirts but received product is different from my order with reference to color and texture hence i want to replace that product with what i am ordered or return it by repayment of my order

Please do needful as early as possible

Regards
Arun pawar

May 23, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Onlineclues.com

I ordered combo of 3 London jeans.When i received the product, the quality is very bad.Return my product and refund money . My OID is CIN886437 .online clues.com is a very fake and cheap site. Earlier they wrote that return policy is very easy but now there is no option for returning the product. It's already been 8 days while i got the jeans. plzz i request you to refund my money as soon as possible.

May 24, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: www.onlineclues.com

I have retruned the item which was weighing aroung 1.5kgs and in the governmen couries they didnt accept and even if i have to send through speed post they informed it would take more than 15 days. So i sent through the private courier which costed me 330/- . I can share my receipt with you. This is more annoying to me, , , Confirm me whether it will be refundable or not. First time i used this website. I am not at all happy with this website. Customer care people are disconnecting the without even understanding the problem.

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: East Godavari, Andhra Pradesh, 533294

Website: www.onlineclues. com

Order detaila

London looks men's 5 CHECKERED cotton shirts. date 03/04/2017 received on 07/04/2017 . Qty 1 size L
SKU Code LL 5CHECK 6
NO CIN898363

Amount 1099 including shipping

Return reason

Completely different from my order shirts u shown in the website and quality also very bad and size also not fit to me

My mob no [protected]

+1 photos

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ganjam, Odisha, CIN881236

Website: onlineclues. com

Improperly services

Apr 07, 2017

Updated by bijayakumarnahak Product is totally different in design

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110008

Website: Onlineclues.com

Sir,
The Order ID
CIN905141 placed on date 7april of london look women's 3 comfort jeans for 1199 is not satisfactory I wanna return the order as soon as possible . And get my refund back. The sirts are of differnt quality and they are different from that of shown on the website 😒😒.
I'm very unhappy with such a good site and still not not maintaining your standards.
Thank you...

Apr 7, 2017

Complaint marked as Resolved

Sir, The Order ID CIN905141 placed on date 7april of combo of 3women jeans for 1199 is not satisfactory I wanna return the order as soon as possible . And get my refund back. The jeans are of differnt quality and they are different from that of shown on the website 😒😒. I'm very unhappy with such a good site and still not not maintaining your standards. Thank you...

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

View replies

K

Kapil Hamde

from Visnagar, Gujarat

Apr 15, 2017

Sir, The order no. CIN913189 placed on 14 th april combo of 3 mens london looks jeans for 1199/- not satisfactory I want to return my order as early as possible ..get my refund back to me, this jeans not as I selected quality they are different from website.I am not satisfied with this product & such good site. So, kindly please refund my money, ...Thank you

I wanna return my order - Comment #2703595 - Image #0

K

Kapil Hamde

from Visnagar, Gujarat

Apr 15, 2017

Respected sir, kindly call me [protected] about my
return order and refund money

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 431122

Website: online cuels

I have ordered the product and i have received it on31-03-17 The product is very bad and size is also different.. I want to return the my money I tried more 20 times on the phone number mentioned but there is no response. U have mailed them also. The return policy is of 7 days. Plz do the favour and solve my problem. Please give me a my money ...If you will not give my money I will. Complete..I.

+1 photos

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Apr 07, 2017

Updated by rushi shinde Please give me return my money

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hisar, Haryana, 125005

Website: www.onlineclues.com

Supplied Product significantly different from the Product’s specifications given on the Website.Wrong Colour/Size/Style of Product delivered.Wrong Product delivered.this ia fake website and company providing wrong products to it's consumer.As per display in the website the products is totally different.this company need to be banned from india and it's website should be banned by govt.

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560066

Website: onlineclues

I have orderedlondon looks women's 3 slim-fit mid rise denim jeans, but didnt get the exact product, which i was looking for. So please get back.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122001

Website: www.onlineclues.com

They have provide a CC no which is remain busy always. This is a trick played by them. Their product are worst than everything. I want to return my product but i couldn't contact them at all. I think Onlineclues are just a fraud company.

Apr 07, 2017

Updated by Bligestenemo I want my refund. I suggest who want to buy products from onlineclues then dont waste your money..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560038

Website: onlineclues.com

I have ordered the product and i have received it on[protected]. The product is very bad and size is also different.. I want to return the product. I tried more 20 times on the phone number mentioned but there is no response. U have mailed them also. The return policy is of 7 days. Plz do the favour and solve my problem

I want to return my order because material and colour what we are chosen is not correct.

My order details are under below:

Name : Prathibha

Delivered address : PRATHIBHA
O & M wing, Next to NGEF Signal
Old Madras Road, Bangalore Metro Rail Corporation Ltd.
Bangalore State - Karnataka. Zip 560 038

Mobile number : [protected]

1. Item Name : LONDON LOOKS Check Shirts Combo Of 5

2. Qty : 1 Size : XL

3. SKU Code : LL 5Check 2

4. Bar Code number : C I N 8 5 3 0 2 3

What was the procedure for return my order in same address.

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Agra, Uttar Pradesh, 282007

Website: www.onlineclues.com

Sir,
The Order ID
CIN890244 placed on date 28 march of 5 shirts for 1099 is not satisfactory I wanna return the order as soon as possible . And get my refund back. The sirts are of differnt quality and they are different from that of shown on the website 😒😒.
I'm very unhappy with such a good site and still not not maintaining your standards.
Thank you.

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421503

Website: onlineclues.com

I placed order on 4April 2017 of 3 denim mid rise jeans of Rs.1099/- on onlinelies.com. I choose wrong product. Please cancel my order. Order ID CIN904960. Regards, Sonali Vilas Tayde Tayde.Badlapur West

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500089

Website: www.onlineclues.com

I have Ordered (OnlineClues) 5 pair of shirts worth of 1100, but its very low quality and size issues. Immediately reached to Customer care and requested for Return & Refund the amount. Complaint No is: 33181.

But, still no one called me to pick up the product for return. Giving more information below to solve the issue asap.

When trying to reach customer care - just we are seeing BUSY Tone for long time.

Online Clues COMPLAINT/ REQUEST NO: 33181
OnlineClues Product Info: CIN865887
Mobile: [protected]

May 27, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
Please check your Mail account inbox, customer care team has reverted to you Regarding your refund.
Thanks & Regards
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mayurbhanj, Odisha, 757001

Website: www.onlineclues.com

Dear Sir,

I have purchased 5 shirts from your site and get the item on 04.03.2017. When i opend the bag i found that you send me the wrong product. I have purchased 5 cutton tea dshirt which but i get another shirts my Order code No-CIM892154 / SKQ CODE NO-LL5S PRINT2 DT.31.03.2017.. I call on ur mobile number many time but no body receive my calls( +91-[protected], [protected]).
Please provide the details how to return the order and get my order or return of money.

Thanking you
Laxman Kumar Jena
Mob-[protected]

+1 photos

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Sir,
We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bilaspur, Chhattisgarh, CIN895249

Website: www.onlineclues.com

This product is very bad quality so i dont like.i want to my money please return immediately else i will complain other sources..i was believed on your online store but i am too wrong.i cannot purchase on this product.so kindly grand me return my own money.
Thaks for accepting this

Tarun soni
[protected]
[protected]
Add-luthra hospital
Bilaspur Chhattisgarh

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800006

My order delivery is not correct so i returen my product, i order combo of 3 pure polo shirts.. Quality of the product is so bad. Andorder of the product is not same which was i ordered.. My product return take u and refund cin897474. I am not interest for this product is a very cheap product and refund my money very lowest quality of this fake product of polo shirt i am saying all my frnds and share by social network online clues.com is a very fake and bad, cheap product by sale online im not interest plzz i request you refund my money0.

May 15, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380052

Website: OnlineClues

I purches shirts from this web site but at the delivery time i got some different product it is not that shirts which i had booked.
So i request you to replace this product otherwise give my cash back.
Or else i will complain against you.
It is not a proper web site .
This is fraud to us.
So please solve this problem .
My order no. CIN897464

May 21, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us by writing us on [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380001

Website: Onlinecluse.com

Size not comfortable

+1 photos

Apr 05, 2017

Updated by Abdulaziz mansuri As soon as please fast action my complete

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 583123

Website: onlineclues.com

Quality not good

Apr 05, 2017

Updated by santosh guruvin Quality not good it is a very bad and worst shirts

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines