Otis Elevator Company Complaints & Reviews

We purchase a lift on 22.02.2018 gst inv no. Rj/1700695. Company said installation will complete within 30 days from date of delivery. But till date there is no installation. Company engineer said that any part of lift is not proper and part will be come some days. We are suffering from our hotel business due to lift.
Kindly do needful as soon as possible....

Hi,

Myself a. Ranjith, currently working with danfoss industries pvt. Ltd., india.

Prior to danfoss, i was working with otis elevator company
(India) limited, bangalore works.

I have two queries regarding my pf contribution
1. Epf withdraw cheque - requested for re issue of cheque
2. Eps amount - need status of my form 10c submitted 8 months back.

And my pf...

Sir

I am owner of a lift in the name Mrs.Vasantha udaiyappa in 204 MTH road Ambattur OT Chennai 600053 India.

Around 15 days back one person identified himself as Otis service technician came in person informed me ( more looked like threatening) that our AMC to Otis is over that I have pay immediately AMC or Lift will breakdown soon and every spare part in this lift cost Rs 3 Lakhs and I have to renew it immediately...

I am using otis lift at s-477 greater kailash-1, new delhi-110048.

Everytime lift breaks down we r at the mercy o[censored]re super unprofessional customer care.
Latest complaint no. 2841232. I have been calling ure customer care repeatedly u can check the records. False promises of sending executive in a hour has crossed 12hours. Ure customer care himself accepts that ure engineers r not receiving the calls. Their supervisor...

We from jungle park resorts, thekkady, kerala installed a lift of otis. Preventive maintenance was perfect to their level but repairs (Replacement of bulbs & lights) is hopeless service.
It has been 04th service done after registering the complaint with reference to the above subject. The service man every time when comes for service says they have ordered the lights and running out of stock.

Being a reputed company...

17/11/17 से हमारा लिफ्ट बंद है कम्पनी से आदमी आकर बोलता है केबल कट गया है तो 4 दिन लगेंगे और चला गया ।उसने पूरी तरह से चेक भी नही किया। इतनी लापरवाही करने वालो को कंपनी जॉब में क्यों...

We have bought 4 lifts of different categories last year.
3 lifts were delivered together & 1 later.
All first 3 lifts had old parts or manufacturing defects which has given lot of problems throughout the year, almost 2-3 times a week.
We had done 100s of emails, complaints, calls, services request which will present a proof against the problems.
Problems: vibrations, jerks, sudden stop, no emergency landings,...

We are using 3 otis elevators and have been renewing its costly amc (Comprehensive) every year. One of the lifts broke down 45days back and a part needed to be replaced which they would only after charging the association. Before going to consumer court for help,
I request for replacement immediately as it falls under comprehensive amc terms.

Rajat garden residents association
21 ballygunge park road kolkata...

The concern officer
Oits

Dear sir

Reg: refund of amc amount as the nothing is done from the date of cheque
Of amc delivered to otis.

Rail vihar welfare association, mdc, panchkula have two lifts under amc since may 2016. Amc was taken in may 2016 for 6 months and renewed for next 6 months (Machine no. 1899 & 1900).

On 28.01.2017 otis man visited and mentioned in...

From - surmee heights, near royal garden, thane. 400612
My name =abdullah, [protected]

Last 4days our manual lift is not working several time i complaint. But no use.

Technician is giving silly complaint power fuctulation problem.

But that's is not correct.in our area many others high rise towers and apartments is there.in all that schindler lift is there.
They are not facing any...

College of veterinary science, proddatur has commenced annual maintenance contract (Amc) (Classic plan) period from january’2017 to december’2017 for all the 4 (Four) lifts at main college building for use of students and staff from m/s. Otis elevator company india limited, hyderabad. The otis technician is not visit the regular chek-up to lifts and now lifts are not working condition till now. Further i request you to send technician...

We residents of the society very much regret to inform you that, since last 6 - 8 months we are facing very bad experiences iterms of services / maintenance of your lift vide machine no. M G 0240 vide user name lalganaga app, mg road raipur.

Since we are of the oldest user of your elevator in our city here with all time AMC holder.

Inspite of regular complaints we are not getting any solution to our below issues....

On 10th august 2016
My name is ali alsayegh (e mail ([protected]@gmail.com)
Elevator is one year old. the elevator caught fire in the middle of the night filling the house with thick smoke. thanks god no one was heart. otis service came next day and found the ultra drive was burnt beyond repair. such important part should not be damaged in one year.in the end i was asked to pay the price of part which is equivalent to $4300. i...

Copy of email sent on 26 05 2016


26 may 2016
Vibin. [protected]@otis.com,
Bharti. [protected]@oti.com

Dear sir/madam,
Kindly refer to the attached copy of our letter dated 13 05 2016 with copy to otis head office, bombay.
We are still waiting for the lift materials, installation, commissioning and handing over to us.
90% of the payment is already with you. The handing over date...

Self a resident of eight - storeyed building at new town kolkata-156, having a duplex lift of your concern facing enormous problem using the lift.
A. While one person from topper floor press button, the lift car cannot stop anywhere in between though another person press button for upward/downward use, but another lift car (If in rest) attend the 2nd person.
My query is what technology it adapted? Is it higher technology or...

Our Society Engineers Coop Group Housing Society had 4 Elevators Installed in the year 1992. Due to frequent break down as as advised by OTIS we installed two new lifts. These were commissioned on 1st Sept-2015. In last one week the lift of A2 block broke down thrice. It is possible that there can be problem initially. But the compliant given to OTIS is not being attended by the staff on duty.
The compliant was given at 4pm on 7th...

They have not brought the Otis elevator material till now. My name is Mahindra Reddy C V, and not brought the material for my site which is situated in 4/2, 1st Main Road, S. G. Palya, D R C Post, Bangalore - 560029. This elevator was booked long back and the check was given to Sontosh and Surendra. Who have left the job. Then it was handed over to Padmanab they don't respond properly. Then this was handed over to Kiran. Who have received...

This is in regard to otis lift having contract no. 52ns1164.
This lift was installed our premises in march 2014.
We did face a problem from the very beginning with the lift, we had to reset the mcb every time power was restored after a power cut.
We did complain of the same as and when it happened.
Our lift is out of order since friday 6th june 2014.
We did make a call on friday only.
Executives...

My name is Chandrashekar Sethuraman from Hyderabad. Even though I have raised a complaint on Feb, 10, 2014 for not following proper procedure/ safety measures, but allowed the elevator which is not even completely installed, Mr. Srinivas (DGM, Hyderabad)from OTIS - has been ignoring my complaint stating that they have followed the safety steps.

Developers “M/s.SHREEMUKH CREATORSSHREEMUKH’S KONTHAM TOWERS1-10-373...

Hi,

I am Gurmail Singh, Currently working with Thyssenkrupp elevator private
Limited India.

Prior to joining in Thyssenkrupp, I was working with Otis elevator company
(India) limited and


My PF was monthly contributed to PF
Account MH/4154/4524

I have sent a Form 10-C along with form
4, 5, 7 break certificate, birth certificate to The Regional...