Otis Elevator Company Complaints & Reviews

We have two lifts of Otis running at RamRaj towers, Rednam Gardens, Ramnagar, Visakhapatnam 530002.
After retirement of earlier incharge Mr Varma last month or so, the acting supervisor is not attending our complaints. Please ask your representative to repair our lift 1 probably fuse gone immediately .

Regards
President...

Dear Sir

We have a lift of above mode for which we paid 60 percent advance 4 months back still we have not received material and niether the team is replying apprpriately. Being peak season in hills we have been suffering very badly and are shocked by replies received from Otis team.
an early action in this regard will be highly appreciated

Regards...

Company’s local representative Sh Subhendu Bose convinced us to upgrade existing lifts of Apartment for better performance, made an offer and took 50% advance amounting to approx.. Rs.3.0 lkahs in Dec’2020 with an assurance to complete the job by the financial year end i.e. March’21. Now even after another financial year has ended, he remains as elusive as ever. Despite repeated follow-up he is not undertaking the job except for giving...

It is observed that on 2nd floor, flat owners could not use the elevator since last 4 days due collapsible door stuck tightly.

Please resolve the issue urgent...

We repeat and reiterate that OTIS have installed the old refurbishing Motor by violating the contract which has specified that you shall have to provide us the New Motor since we have given you order for modernization of the Lift. At present, no Gearbased Motor are being produced by Siemens. In the era of modernization of the Lift, you do not have any right to install Gearbased Motor and that too also refurbishing one, which was similar to...

Stuck in ATS Triumph tower 5 lift for 15 minutes

Raised a police complaint as its threat to life...

Dear Team,

Greetings of the day!

We have an elevator installed at our Hotel in Agra from past 26 years. However, we had requested your organisation to repair the same. Apparently, we were being requested for an amount under repair work. After receiving the amount, as per company officials Mr. Dharmendar Tiwari, Mr. Negi and Mr. Gaurav Salesh that our lift could not be repaired. Surprisingly, after collection...

In the first 3 months the lift has been stuck at least 3 times and this time people have ben stuck.

Pls refer complaint number 4107146
Previous complaint number 4100763, 4092246

Please we want a refund and want to go with another brand....

Dear customer care manager

We have Otis lift installed at 29/4, east Patel Nagar (Building ID 73240). We are in touch with MR Nikhil sharma but the issue is not getting resolved. Then also sent message to area supervisor and area manage but no response.

A quick brief of the issue:
1. our first AMC 2019-20 was fully paid but your team could not trace payment until July 2021.
2. as a result, your...

My lift is not working so I talk to Mr Nikhil Saxena [protected] because at the time of selling amc to me he assured me that any emergency will be taken care well now he is saying that in this COVID time no employee is available for emergency so we can't send anyone and he speaks very rudely so I request you to take strict action against him to save the goodwill of your co and inform me accordingly what action you have taken against him...

In c block service lift door not closing at minus 1 floor. please look in to this and do the needfull. thanks...

I am P.Srinivas Advocate, residing at No.34, 2nd cross, Desai Garden, vasanthapura, bangalore-560061.
In my residence, from the day 1 taking the possession of elevator these problems are present in the elevator,
1. While going to top floor in elevator their will be shaking of the elevator.
2. All the elevator doors will make heavy sound while closing.
3. Their is a rubbing noice and jurk in the elevator.
...

ARD of Lift ( machine no. 0345) of Adhikari Bhawan Vidhan Bhawan Lucknow Uttar Pradesh is not working since 5 days....

Unexpected elevator stucked on 8th floor, c block lift, newly installed, with family inside, no intercom working, low alarm sound.

Not expected in newly installed lift, not completed even one month of handing over…

rishabh arora
APAOA...

Our service lift is not working since last 10 days due to non availability of part at Solapur and it's really an harrasment of customer not to get the part of the lift even after 10 days...

Your local otis care not responding in my area (gurugram). kindly send me escalation matrix or mail id's how can i contact you...

Before you come up with any dues / outstanding, would like to understand what's the process OTIS follows while processing any contract Renewal ?

Secondly, we renewed our contract on the month of Mar'21 and it was upgraded to Classic Contract so none of your representatives stated any amount is showing up as due against our account then how come this is showing up now ? Please recheck your accounts as this is not acceptable....

Entire floor door not open but lift is running every floor I'm inform to your contractor mahesh he is still not solve the problem I'm many people no one response who is the responsible person tell me I'll cantact him, many customers affected please help...

D block passenger lift fan making noise, and automatic control and display.not functioning....

Dear OTIS Team,

This is in context to the installation of lift in K8/15, Sec-83, Vatika India Next, Gurgaon, Haryana. As per the guide lines and instructions given by the onsite engineers we completed all our basis work related to construction and marble in entrance of the lift. Now the lift installation work is almost completed from your end though we are not satisfied with it because of below reasons:

1) Sometimes...