[Resolved] Panasonic — No after sale service
Kolkata, West Bengal, India
Would like to post this worst experience of my lifetime. Bought a Panasonic washing machine on weekend prior to Dhanteras; although went there to buy a LG or Whirlpool product because of their largest market share and excellent customer service, however somehow got convinced by Reliance Digital sales executive to purchase a panasonic one as he assured me that panasonic is doing good now a days and gave me his personal mobile no. to contact him in case of any issues. After 2 days of purchase an executive came for installation in late evening. Next morning when i opened the tap to fill water i realized that water was leaking from inlet pipe, because the end portion of inlet pipe going into tap was cracked as if it is made up of a paper. I then called up the Reliance Digital executive who gave his number and explained him the situation; he assured me that he will get a complaint registered for me with Panasonic however the inlet pipe can only be replaced post Diwali as diwali was falling after a day only. Post Diwali when ii didn't hear anything i called up the same executive again however then he never picked my phone. Then i called up Reliance store number wherein they made me to talk to a senior person (Sandeep) who assured me to follow it up. Guess he did that as he called me back after 15-20 mins to confirm that Panasonic executive will come by next day and pipe will be replaced without any charges. Post 1 day i again called up Reliance store to follow it up as i didn't hear anything from anyone however then no one picking my phone at store no. as well. I tried calling from another number which was picked and then again i was told that they will follow up Panasonic. I then got a call from Panasonic as well who confirmed that by next day an executive will come and will bring an inlet pipe with him. Next day the executive advised that they do not have inlet pipe in stock and will take another 2-3 days. I again had no option except to wait. Then i received a call from Panasonic to advice that pipe would be chargeable @ Rs 550, though i tried to make him talk to Reliance executive as they confirmed it to be free of cost, however they wanted to get it examined by their engineer to ensure whether it has not been broken by me. Pathetic to hear however i agreed as i had no fault and it can be examined visibly. To the heights of my surprise i again got a call from engrr. next day stating that inlet pipe is still out of stock. I think its enough of it to run around so much for a mere pipe and if this company has already harassed me so much for just an inlet pipe, what if any other fault comes in!!! I just want to make everyone beware of buying Panasonic products as post sale of a product you are in hands of god. Guess this is the reason why Panasonic products are not popular in market. Would also try to reach out the global team of Panasonic to make them aware, atleast, about their rubbish service!!! Received following response on my facebook post from Panasonic, on Nov-16 however post that not heard anything yet!!! "Panasonic India Dear Nikhil, We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter. For any further assistance, Please feel free to write in at [protected]@gmail.com Regards Customer Support Team Panasonic India Like · Reply · November 16 at 9:19pm"
Complaint marked as Resolved Aug 25, 2017
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