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Pavers England Complaints & Reviews

2.2
Updated: Jan 10, 2024
Complaints 138
Resolved
59
Unresolved
79
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Pavers England reviews & complaints page 3

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P
Prabhu Prabhu Kiran
from Guntur, Andhra Pradesh
Apr 10, 2019
Resolved
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Address: Renigunta Airport, 517501

Mr. Bhaskar ur staff @ tirupati.. Bloody fool don't knw how to behave with ladies... I want all his details or else i wl make this big issue... The # mr. Bhaskar he is very rude towards customers tht to lady customer... As my wife she was hurry to fl8... So that she left him... Or else he use to die on that day... How cheap u pavers england people are... U people recruite these kind of buggers...
Jul 19, 2019
Complaint marked as Resolved 
I would like to delete the comment
Pavers England customer support has been notified about the posted complaint.
Apr 10, 2019
Updated by Prabhu Prabhu Kiran
I want u ppl to get me back...and I seriously need that staff...I want him...i want u too take severe action from u...or else tell me I wl take action from my self...but i won't leave that person
Verified Support
Apr 16, 2019
Pavers England Customer Care's response
Dear Customer,
We sincerely apologize for the inconvenient service experience you had with us. Please share your contact details(mobile number and email id) at [protected]@paversengland.com. Our team will get in touch with you for assistance.
Regards,
Pavers England
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    srinulatha
    from Hyderabad, Telangana
    Mar 28, 2019
    Resolved
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    Address: Plot no 147&148,Shrisivasai hilltop,Flat no 4B,Prashant hills colony,Raidurgam,Hyderabad -500008,India, 500008

    I have purchased pavers england shoe in tirupati airport shop on 17.02.2019 hsn code 64029190. Purchased shoes bottom got damaged

    Purchased shoe has one year warranty i am trying to contact unable to reach. Inorbit hyderabad shop closed.

    I request to replace shoes suggest whom to contact.

    Address

    Plot no 147&148, shrisivasai hilltop, flat no 4b, prashant hills colony, raidurgam, hyderabad -500008, india
    Apr 29, 2019
    Complaint marked as Resolved 
    Pavers England customer support has been notified about the posted complaint.
    Verified Support
    Mar 28, 2019
    Pavers England Customer Care's response
    Dear Customer,
    We regret the product inconvenience caused to you.Please write to [protected]@paversengland.com adding few product photographs for reference. Our team will assist further.
    Regards,
    Pavers England
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      R
      R_aj
      from Ahmedabad, Gujarat
      Mar 27, 2019
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      Address: Ahmedabad, Gujarat

      I have purchased shoes on 11th september 2018 from one of the showrooms of pavers england. I have paid rs. 2999 for the shoes. Few days back soles of the shoes got cracked and split across the instep. When i approached the salesman at the showroom, he carelessly argued that they are just service provider and need to contact their customer care number and email. I call their customer care which got unanswered even after several attempts. I also send them email regarding the shoes with bill details last week and haven't got any reply.
      Pavers England customer support has been notified about the posted complaint.
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        M
        Mukesk Bairva
        Mar 20, 2019
        Resolved
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        Resolved

        Address: D-322, Dabua colony , NIT, Faridabad, Haryana, Faridabad, Haryana, 121001
        Website: [email protected]

        Sir,
        I am brought a shoe from patna airport outlet shop from oct. 2018. Which damage upper and insole totaly. Upper lather un pasting and latger also melting around pasting area.
        I am contact at patna airport outlet shop. They are telling to me for register complain. Please repair/replace
        Regards
        Mukesh
        [protected]
        [protected]
        +[protected]
        Apr 21, 2019
        Complaint marked as Resolved 
        Pavers England customer support has been notified about the posted complaint.
        Verified Support
        Mar 20, 2019
        Pavers England Customer Care's response
        Dear Customer, We regret the inconvenience caused. Please share product images and invoice copy at [protected]@paversengland.com. Our team will assist you further. Regards, Customer Care, Pavers England.
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          H
          H Hema Latha
          Mar 17, 2019
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          Address: Chennai, Tamil Nadu

          Hello
          Greetings!
          I have bought a pair of pavers england in ea mall on chennai on dec. 2018 in a sale, having great faith in the brand. I could use them hardly for 15 days. If you knew these are not usable, you shouldn't have sold them. I visited your shop. It was of no use. I hope you will take action to refund or replace them.
          Regards
          Hemalatha
          Pavers England customer support has been notified about the posted complaint.
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            S
            Sheru jain
            from Kolkata, West Bengal
            Feb 15, 2019
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            We would like to inform you that few stones are missing from the flowers in the slipper pair. We have brought it from guwahati airport, bill number being 180/589 dated 16/05/2018. Item description below tp7 105 beige 6 (39). Being such a repututative brand it is surprising to see such a thing happening in the brand. We request for a replacement of the slipper as a resolution of the same
            Pavers England customer support has been notified about the posted complaint.
            The store in the Inorbit Mall, Madhapur Hyderabad is removed and we frequently buy the products from that store. We just need to know if the store is shifted, if so the new store address and if not any other way we can go personally and buy the products.
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              U
              udai agarwal
              from Allahabad, Uttar Pradesh
              Feb 5, 2019
              Resolved
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              Resolved

              Address: Lucknow, Uttar Pradesh, 226023

              I have purchased the shoe on 23 april 2018, from your outlet at ranchi airport, the billing was in the name o[censored]dai Kumar Agarwal. The pasting of shoe has come out already in few months, I live in lucknow but i you dont have any outlet here, kindly help me in getting my shoe repaired, i have asked at your outlet in patna, they have suggested me that i should file the complaint online and your representative will collect the shoe from my house and will get it repaired since you do not have any outlet here in lucknow.

              regards,
              udai.
              [protected]
              Mar 12, 2019
              Complaint marked as Resolved 
              Pavers England customer support has been notified about the posted complaint.
              Verified Support
              Feb 05, 2019
              Pavers England Customer Care's response
              Dear Sir,
              We regret the product inconvenience caused to you. Please share few product photographs and invoice copy at [protected]@paversengland.com. Our team will assist you further.
              Regards,
              Customer Care
              Pavers England
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                S
                Sudha Deora
                from Anand, Gujarat
                Jan 18, 2019
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                Address: Mumbai City, Maharashtra, 400097

                I the undersigned had purchased a purse from your oberoi mall store goregaon east, the purse was defected so the concerned shop altered the purse but damaged it at the same time n now m not getting any response from their end. Didn't expect such a service from such a good brand. Please look into the matter n please give me the refund. Please give me some response.
                Pavers England customer support has been notified about the posted complaint.
                Good evening

                I bought 4 pairs of shoes(3gents and 1 lady) on the 14th/2/2019 .
                1 blue boot was of the same foot.
                I will be in Begaluru on Sun 25/02/2019, can i change the shoes from your branch there?
                Waiting for your response.
                Thank you!
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                  L
                  L.d. Narula
                  from Badhni Kalan, Punjab
                  Jan 11, 2019
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                  Address: Ludhiana, Punjab, 141002

                  Dear sir
                  This is to bring it to your kind attention that i purchased 3 pair of shoes on 21st of november from your goa airport. Photos of the design purchased are attached. But i am sorry to inform you that one of the pair has shown the signs of wear just after 3 days o[censored]se and looks very shabby to use it. May i request you to please guide me how to get it's replacement or refund etc or what ever is your policy.
                  With warm regards

                  L d narula
                  [protected]
                  [protected]

                  Ps problem is in the pair with ref no
                  Bimso 8202 blue colour shoe
                  Pavers England customer support has been notified about the posted complaint.
                  I bought 2 shoes one tear from sole side and other also hv some defect plz help me how I can contact I am unable to locateany o[censored]r current showroom plz provide me address I am ur prime customer and wear only ur brand first time I am having problems
                  Regards
                  Sandeep tomar
                  [protected]
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                    L
                    lupeman
                    from Chennai, Tamil Nadu
                    Dec 31, 2018
                    Resolved
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                    Address: Chennai, Tamil Nadu, 600017

                    I had bought a ladies handbag from bhubaneswar airport pavers england shop about one and half year back.

                    The bag outer material started peeling within six months itself. Then with in couple of months, it started peeling from all places and falling in powdered condition. The bag is now in an unusable condition and ashamed to carry in public places.

                    The quality is so much inferior that even the handle is broken. The street procured handbag of rs 200 worth will be much better quality than this and atleast last for two years.

                    On 13th dec 2018, i was flying out of chennai and in the chennai pavers england store i have shown the bag to the sales person and he suggested to call customer care for complaints. Since then calling that number but no response. Mail complaint is already lodged but till date no response.

                    I have bought from airport showroom thinking that it will be reliable one and proven products and salesman also assured of the quality with good service support. I have been cheated and now the bag is no more usable and repairable (Photos attached).

                    I have bought and gifted to my wife for wedding anniversary. My wife is also accusing for this substandard item and accusing me for the loss of money.

                    Please solve my concern at the earliest.
                    Feb 7, 2019
                    Complaint marked as Resolved 
                    Pavers England customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2019
                    Pavers England Customer Care's response
                    Hi, Our team is in receipt of your email dated 29th Dec, 2018. Your complaint has been evaluated and further response has been shared by our team. Regards, Customer Care, Pavers England.
                    Dear sir
                    I have purchased a belt from Nagpur airport
                    We want to return it due to size
                    So please suggest us
                    Regards
                    Guman
                    Dear sir
                    I had purchased a Belt from Nagpur airport outlet. I was in hurry so that I had not checked Belt size
                    Really it is very short for me
                    I want to exchange it
                    Please help me
                    Regards
                    Guman Dewasi
                    [protected]
                    Bangalore
                    BIMSO7204, Size-45, Black, bought it from Ranchi airport few months back and they have returned the shoe after few weeks due to fault and now again the fault has happened and dropped a mail to support but not getting any response . gautam kumar
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                      V
                      Vikki Dang
                      from Surat, Gujarat
                      Dec 28, 2018
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                      Address: Mumbai City, Maharashtra, 395007

                      Hi Team
                      Today Bought a pair of shoes from Pavers England company outlet at mumbai domestic airport attaching the bill copy a sale tag was attached with the shoes and I was told that the discount is 30% on it but after surfing on the website of Pavers England the same pair is on 50% discount need to know the reason for the same.
                      Don’t expect such from a company like Pavers.

                      Looking for a positive Reply.Thanks in Advance.

                      Regards,
                      Vikas
                      Pavers England customer support has been notified about the posted complaint.
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                        R
                        rajeshmak
                        from Chennai, Tamil Nadu
                        Dec 26, 2018
                        Resolved
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                        Address: Thane, Maharashtra, 400101
                        Website: paversengland.in

                        Hi,

                        I ordered a pavers mens formal show (Sku[protected] online at paversengland.in website on dec 22, 2018

                        Order #[protected].

                        I have made the online payment, there has been no status update of the order in the past 5 days.
                        I tried calling the[protected]No does not exist) and also emailed to [protected]@paversengland.com, however havent' recevied any response as such.

                        I wanted to know when will the order get shipped, and what is the estimated delivery date.

                        Regards
                        Rajesh
                        Jan 6, 2019
                        Complaint marked as Resolved 
                        The product was delivered
                        Pavers England customer support has been notified about the posted complaint.
                        Jan 06, 2019
                        Updated by rajeshmak
                        I finally received the shoe shipment on Jan 5, 2019
                        I am Siddhartha i bought my sandals in vizag airport on August the product quality is not gud.colour faded and it stretched and became large
                        Siddhartha Paluri's reply, Jan 11, 2019
                        Even customer care people are not responding
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                          R
                          Ravina Dhoot
                          from Mumbai, Maharashtra
                          Dec 10, 2018
                          Resolved
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                          Resolved

                          Hi.. I have bought shoes. They got damaged. I gave the same to the pavers store located at phoenix mall lower parel mumbai. But i am very disappointed on the feedback received and the way it communicated. I expect suitable actions will be taken. Awaiting your positive feedback.
                          Atleast the repair service should be provided.

                          Let me know if any further details are required.
                          Jan 21, 2019
                          Complaint marked as Resolved 
                          Pavers England customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 14, 2018
                          Pavers England Customer Care's response
                          Namaskar, We regret the inconvenience caused. Please email the product details at [protected]@paversemgland.com. Our team will assist you further.Regards, Pavers England Customer Care Team.
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                            N
                            Nesy
                            from Tellicherry, Kerala
                            Dec 10, 2018
                            Resolved
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                            Resolved

                            Address: Kannur, Kerala, 670012

                            I had bought a handbag of yours from chennai and now it's peeling off..in fact the outer part is powdery now. Kindly tell me, where it can b send for a replacement or repair as it's one of my favourite bags. At present i'm residing in kerala.
                            I really want it repaired ibfact replaced as soon as possible.
                            Hoping for a positive reply as soon. As possible
                            Jan 14, 2019
                            Complaint marked as Resolved 
                            Pavers England customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 14, 2018
                            Pavers England Customer Care's response
                            Namaskar, Thank you for highlighting your concern to us.Please share few prodct photographs and invoice details at [protected]@paversengland.com. Our team will assist further. Regards, Pavers England.
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                              Y
                              from Mumbai, Maharashtra
                              Sep 26, 2018
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                              Address: Mumbai City, Maharashtra, 400036

                              Please refer to my complaint registered with your Lower Parel Phoenix store vide Tkt No: 26708 dates 26/09/18. I don’t want to put my review or complaint on your web site as I am using Pavers Shoes since last more than 5 yrs and all at home are very happy. This is one incident where by mistake the same is delivered to me.
                              The store has the photos also and the pair is delivered to them for exchange which is bought just less than a month. Ww
                              Pavers England customer support has been notified about the posted complaint.
                              Can you please provide your contact details as your toll free number is not reachable.
                              I would like to speak to your office personally.
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                                V
                                vkairiene
                                Aug 26, 2018
                                Resolved
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                                Resolved

                                Hello.
                                I bought shoes (Sketchers) from pavers in stevenage on 30.06.18. After a few weeks of wearing them, one of the shoes ripped at the toe. They have not been used every day and sketchers are meant to be long lasting shoes. Still have a receipt and the box.
                                I'm not happy with this so can i have a refund or claim my money back. So can i take them back to the shop?
                                Kind regards
                                Virginia
                                Oct 6, 2018
                                Complaint marked as Resolved 
                                Pavers England customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 31, 2018
                                Pavers England Customer Care's response
                                Hi,
                                We regret to hear the product inconvenience caused to you.
                                Please share product details and few product photographs at [protected]@pavers.co.uk.
                                Our UK team at Pavers Shoes will assist you further.
                                Regards,
                                Customer Care
                                Pavers England
                                (India)
                                I bought a pair of sandals from Amritsar airport a week back. Wore it for the first time and it caused some deep cuts and were highly uncomfortable. Please do the needful. Thanks
                                My shoes gel in sole is damaged. My shoes no. Euro 41.please provide me gel insole. My mail is [protected]@gmail.com
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                                  S
                                  Sneha Sodhani Dhoot
                                  from Jodhpur, Rajasthan
                                  Aug 21, 2018
                                  Resolved
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                                  Resolved

                                  Address: Jodhpur, Rajasthan, 342001

                                  Pavers england customer care department.

                                  Sir,
                                  We are residents of jodhpur, india and were visiting srilanka. On our way back we had bought a pair of flip-flops of your brand on the 16th of august, 2018 at sri lankan international airport. Upon returning home it came to our notice that the flip-flops were of two different sizes, one from the pair was size 38 and the other size 39.

                                  Details of the purchase are as follows:
                                  Invoice no. : 2912
                                  Customer: usha dhoot
                                  Nation: india
                                  Date of invoice: 16th august, 2018
                                  Amount of invoice: 38$
                                  Shop no. 44d, departure transit area bandaranaike international airport, katunayake, colomba, sri lanka.

                                  Pavers england being a very well known brand and this seems like an honest mistake we are hoping you could sort this out.

                                  Enclosing the bill forthwith. Kindly look into the matter and guide us as to how we could get the same changed to size 38.

                                  Thanking you.
                                  Sep 21, 2018
                                  Complaint marked as Resolved 
                                  Pavers England customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 21, 2018
                                  Pavers England Customer Care's response
                                  Dear Ma'am,
                                  We deeply regret the inconvenience caused to you.
                                  Please share your contact number and address at [protected]@paversengland.com.
                                  Our team will assist you further to make things right.
                                  Regards,
                                  Customer Care
                                  Pavers England
                                  Have Mailed you the details as asked. On 24th via mail id sneha.[protected]@gmail.com Awaiting your reply.
                                  Still awaiting your reply.
                                  Still awaiting your reply. When will you be sending the correct pair?
                                  Had been told the shoe will get replaced by 12th of Sept but still haven't received any mail or any other kind of words from pavers england. Awaiting your reply.

                                  Ref. No. 26302
                                  Got the right pair of shoes today. Thank you Pavers.
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                                    S
                                    sndhal
                                    from Delhi, Delhi
                                    Aug 7, 2018
                                    Resolved
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                                    Resolved

                                    I had placed two online prepaid orders as detailed below :
                                    Order no : pav5093 of rs 1450/-, this order was cancelled by the company.
                                    Order no : pav5097 of rs 2000/-, this order i had cancelled by me by not accepting the delivery.
                                    Even after repeated reminder i have not received the refund for above two cancelled orders.
                                    May kindly refund me the amount (Rs.3450/-) at the earliest
                                    My contact details :
                                    Sribanta narayan dhal.
                                    Email : [protected]@yahoo.com
                                    Mobile : [protected]
                                    Sep 17, 2018
                                    Complaint marked as Resolved 
                                    Pavers England customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 17, 2018
                                    Pavers England Customer Care's response
                                    Dear Customer,
                                    We hope you have received the refund details against email dated 10th Aug, 2018.
                                    Regards,
                                    Customer Care
                                    Pavers England
                                    Hi I have took sandals from pavers England and I’m ur priority customer as I have purchased bunch of shoes and sandals o[censored]r brand I have experienced colour going off and while cleaning and washing one of my sandals of red colour
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                                      Psp2325
                                      from Mumbai, Maharashtra
                                      Jun 15, 2018
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                                      Address: Pune, Maharashtra, 411028

                                      Hi, i shopped at mumbai terminal t2 on pavers england two men shoes. We took one with us and we asked for another to courier at our pune home address. And we didn't received the courier yet and no information on that at all. Unfortunately i have lost my wallet and with that lost the receipt details so can't call to store and check on that. Tried to find the number but no where it's mention. Please help me to get my courier or atleast give the number of t2 pavers england shop so that i can contact.
                                      Purchase date: 29th may
                                      On name of satya prakash sahu.
                                      Let me know if any other details require to help on this.
                                      Pavers England customer support has been notified about the posted complaint.
                                      Order nos:[protected] SKU: HMMSO7202 Size 9, need to replace with 8 nos. Toll free nos not working, web site not working, email Id not responding.
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                                        Prasad0913
                                        from Mumbai, Maharashtra
                                        Jun 1, 2018
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra, 400606

                                        My friend bought pavers leather shoes (Brown) from your shop from viviana mall, thane & he gifted me that shoes. Currently that shop has been closed. I have hardly use that shoes but it’s sole got damaged (Separating) and stitches of thread coming out. It is to request you, please consider my request and give me solution for this. If you have service or replacement centre then let me know

                                        Regards,
                                        Prasad chavan
                                        Thane
                                        Jul 2, 2018
                                        Complaint marked as Resolved 
                                        Pavers England customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 01, 2018
                                        Pavers England Customer Care's response
                                        Hi,
                                        Please share few product photographs and product code at [protected]@paversengland.com. Our team will assist you further.
                                        Regards,
                                        Customer Care
                                        Pavers England
                                        Product pics email from [protected]@gmail.com on 2nd June 2018.. I don't know the product code. Not receive any feedback from yourside
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