Pavers England Customer Care
Pavers England Ltd.
Customer satisfaction rating: 50%
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COMPLAINTS

Pavers England Customer Care

Pavers England Ltd.

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Address
Santacruz
Mumbai
Mumbai City District
Maharashtra
India - 400055

Customer Care Phone Numbers and Contacts

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Toll-free:
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36
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25

Customer satisfaction rating
50%
Complaints
83
Pending
0
Resolved
41
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Pavers England Complaints & Reviews

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Pavers England — Delivery pending from 2 weeks

 mayankbsf on Dec 28, 2016
I placed an order for shoe accessory with order id[protected] on 16th dec and still i have not received my packet. Courier company told me that company has asked us to deliver this packet on some other address. In short i haven't got my packet.

Company's customer care number does not work. Mails are un answered. I don't know how to contact these people.

Hope to see some help.

Thanks,
Mayank...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Order not partly delivered

 HarminderKaur on Dec 9, 2016
I had placed a order on 1st Dec 2016 of two pair of women shoes.

Order #[protected] Placed on 1 December 2016 12:01:23 IST

PAVERS ENGLAND WOMEN FORMAL SHOESSKU:[protected]
Colour
Black
Size
5 (38)
1 ₹3, 499.00
PAVERS ENGLAND WOMEN FORMAL SHOESSKU:[protected]
Colour
Burgundy
Size
5 (38)

Out of this one pair SKU:[protected] was delivered while the other pair is still pending. I am trying to call at customer care and no response and even no response to the...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Handbag

 deea on Nov 25, 2016
I have had a very similar experience at Pavers Mall Infinity Malad, Mumbai. Bought a bag for Rs.4000/- and at the time of buying had repeatedly checked with the staff manager, whether the material would get pinched as the warranty is only on stitching. He assured me that pinching happens only in inferior material and not Pavers branded stuff. In just a few months, I noticed the outer material pinching and peeling off. I took it to the showroom, Shoaib, the store manager has dismal customer service attitude. Apart from being clueless as to what is to be done, he didnt even know the basic etiquettes...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pavers England — Handbag and slippers

 Sweetha krishnan on Nov 21, 2016
I had bought a green faux leather handbag at Chennai Express avenue mall. After a year the outer leather type layer started peeling. I didnt know what to do and moved to Hyderabad. Went to buy a slippers at Inorbit mall showroom. I explained the bag issue. They gave me customer care email and asked me send photographs. I did the same but the customer care replied cannot do anything. Then after a year the sandals (Just after 3rd use) war came out. So i went to Inorbit mall to give and ofcourse with loads of frustration. Both the product were Rs.4000 approximately. I explained my frustration and also...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Pavers England — Recieved wrong item

 Noor Bindra on Nov 16, 2016
I have recieved the wrong item and i have been trying to contact them since past 1 month..i did not get any response.i have sent so many mails and calls go to voice mail system kindly look into the matter or else pay the money back.i have recieved someone else's package.it is very annoying tht no matter how many times you mail them ms KETKI PEDNEKAR is not giving back any update on what to do with the product...
Complaint comments  Read comments Complaint category Other

Pavers England — Replacement - shoes

 Nitisha Malhotra Shetty on Nov 15, 2016
To whomsoever it may concern:

This is in regards with issue of non satisfaction of product (Quality wise) bought from your pavers outlet in malad west - infinity mall. Would like to begin with that my disappointment continue as no one from your team have bothered to revert to my previous mail.

It is really disturbing to realize that pavers has no concern or regards for its customer as i have been regularly following up with the outlet and on their insistence sent you'll mail to inform about my issue. But apparently it seems to be a waste of time as you guys seem to...
Complaint comments  Read comments [1]Complaint category Other

Pavers England — Deduction of amount from my debit card [Resolved]

 ranita kh on Nov 11, 2016
Hi, I was trying to purchase a pair of shoes from your outlet at Kolkata airport in the evening around 2005 hrs/10 Nov. Unfortunately the card machine didn't work for some reason and my card was swiped 4 times from 2 different machines. Still it didn't work. And advised the person to cancel the transaction which he probably didn't. Since I had to take a flight I Rushed from there and the moment the aircraft was to take off, I recieved a message saying 3499/- has been deducted from my account. Had no option but to put my phone on airplane mode.
Requesting to look into the matter as I need...
Complaint comments  Read comments Complaint category Airlines

Pavers England — Shoes [Resolved]

 HonestAbe on Oct 31, 2016
I have given my shoes for repair which had a sole crack as per the below mentioned ticket details

Ticket no : 00012211
Ticket owner no: mumbai oberoi mall, mumbai, india
Article code : kfmso9201
Date of purchase : 1/1/2012
Ticket compliant : need to replace the sole
Customer name : anthony thomas
Customer mobile : +91 [protected]
Submitted date : 1st october, 2016 at 1.28 m

Till date they have not reverted to me with the status and i'm getting apprehensive that they are not going do anything about it...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Stitch opening problem

 bansalamar on Oct 15, 2016
Dear Sir,
I am a regular costumer of your products and i am really satisfied by your products, But recently i have purchase one pair shoes from Alfa one shopping mall Vastrapur, Ahamdabad (Gujrat) in May 2015 and stitch are open due to which shape of shoes looks bad and also not feels comfort to wear. As you don’t have any showroom in Chhattisgarh i am facing lot of problem.
Kindly give me proper solution and solve the problem as soon as possible.
Thanking you
Regard
Amar Bansal...
Complaint comments  Read comments Complaint category Business & Finances

Pavers England — Poor quality of shoes

 Darshan Bang on Oct 10, 2016
I have purchased pavers england shoes 5 months back from one of there authorized distributor in mumbai. I have used them even on few functions only. But i have noticed that my shoe have lost its quality even. Stitching problem, color problem. I am trying to approach pavers england company for the same. But they are not at all responding to my compliant. Worst service. Don;t go for pavers. They are pathetic...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Shoes - cloth damaging

 Amit Kansal_1201 on Oct 1, 2016
Hello,

I have purchased your company shoes from the Airport with lifetime warranty.

After 6 months only its cloth start damaging & looking very bad.

Please provide the solution.

I am based in Vasundhara, Ghaziabad, India.

No doubt your shoes are very comfortable for me.

Shoes model - KMSO4201

Thanks & Regards
Amit Kansal
[protected]...
Complaint comments  Read comments [1]Complaint category Telecommunications

Pavers England — 3 repairs in one year!!???

 namitoj gaur on Sep 30, 2016
Bought a pair of shoes for a hard earned rs. 8000 only an year back.

The pair has already been to the repairs (With pavers england only and never outside) thrice.

Which means every six months the sole shows some problem.

The customer care is unclear and never could fix the problem fully.

There is some problem with the adhesive as it cannot keep the sole together for 6 months flat. This is not why i spent so much money.

I promise not to buy from you and will make as many people as possible aware about the problems to save...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — No reply to complaint registered

 jlaj
Complaint registered:
I purchased pavers bag 2 years ago and 6 months back my bag's chain was';t working properly. I had given the same for a repair and was told that the i shall get it back within 21 days but didn't hear anything from the store for 2 months.

After rigorous follow ups it was after 5 months they tell that the bag cannot be repaired which to my surprise was extremely shocking. Not only i wasted my time and efforts but also the money i invested in the bag and lost for the duration of 5 months.

Complaint: no reply from the team since 9 days. Follow...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Sandal given for repair [Resolved]

 Isha Chowdhry
Hi I had purchased a sandal from mumbai Phoenix market city Kurla on 30/08/16 invoice no 600514 on wearing it for the first time the pasting came off at goa airport where I was assured that it will be repaired at no extra cost and it will be delivered to my noida address

Your complaint has been logged at Pavers England with the ticket number[protected]. In case you wish to contact us please refer your ticket number for assistance.

Kindly update me with the current status...
Complaint comments  Read comments Complaint category Airlines

Pavers England — Ran Away with Money

 neha_19nov
This is the most RIDICULOUS experience I have had with PAVERS ENGLAND, bought a pair of shoes from Saket Select city walk, New Delhi showroom on 22nd May 2016, & the shoes broken within 10 days of using. I lodged a complaint at the same store on 24th July 2016, the store staff duly accepted the damage and took away the pair from me. They raised a ticket number[protected] and was promised a replacement within 20 days. It's been more than 50 days now, no communication from Pavers England. The Select City walk showroom has been shut down now. That means they have ran away with customer's money. It's...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Regarding information of service centers [Resolved]

 purshottam das gupta
HELLO ... im pd gupta, Im a citizan of hyderabad .I have bought a pair of shoes of your brand .Actuallyon my return flight to hyderabad suddenly my shoes wearout at the airport Bought a pair of shoes from mumbai airport After 2 years of wearing the velcro came out .I should give it for repair. so please provide me the information that where are your respective service centers so that i can give it to repair
please provide the information as soon as possible
Awaiting for ur reply...
Complaint comments  Read comments Complaint category Airlines

Pavers England — Ticket no. 00010193

 Vimal Kumar Shahi
I had purchased a leather shoe which was damaged within 10 months and thereafter i complain about the said issue before the dealer from where i had purchased the said shoe and the said dealer deposited the said shoe after issuing a receipt of depositing the said shoe.

Please further note that i got a ticket no. Which is mentioned herein above for further reference.

In aforesaid circumstance, i hereby request you to please inform me the status of my issue....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Defective sandals [Resolved]

 Benaz Contractorr
Bought a pair of sandals from linking road branch in aug 2015. After 2-3 months of wearing the velcro came out at the airport when i was leaving back for dubai. Your rep at the airport told me next time i visit india, i should give it for repair. I came back last week and saw that both the sandals have their soles in pieces already. As i am in india only for next 5 days before i return, request you to kindly resolve my complaint. You can trace the invoice from phone no:
+[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — No update on product despite receiving money online.

 gvsreddy
Order # date ship to order total status
[protected]/07/2016 ₹2, 000.00 pending payment view order | reorderr

I have order 4 footwear from pavers england website and also done the payment from my card and the amount has been debited by the same amount to cc avenue but my account on pavers england is showing "payment pending".
I have not got any information regarding the products.
I have also contacted on the toll free number but have not got any response from them every time they say feed your mobile number and e mail id we will get back to you in 48 hrs but...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Pavers england footwear

 presomani
Order # date ship to order total status
[protected]/07/2016 prerna sharda ₹2, 099.00 pending payment view order | reorderr
[protected]/07/2016 prerna sharda ₹3, 090.00 pending payment view order | reorder

I have order 4 footwear from pavers england website and also done the payment from my card and my bank account has been debited by the same amoungt but my account on pavers england is showing "payment pending".
I have not got any information regarding the products.
I have also contacted on the toll free number but have not got any response from...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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