Pavers England Customer Care
Pavers England Ltd.
Customer satisfaction rating: 49%
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COMPLAINTS

Pavers England Customer Care

Pavers England Ltd.

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Address
Santacruz
Mumbai
Mumbai City District
Maharashtra
India - 400055

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
49%
Complaints
86
Pending
0
Resolved
42
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Pavers England Complaints & Reviews

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Pavers England — threading goes off [Resolved]

 Vaibhav Vasudeva on Oct 25, 2017
Purchased the article from lucknow airport in the month of june - july in the 4 month of span the stitching of the shoe has started coming out i have used the shoe very spairingly but it’s quite unfortunate it has a very poor performance
Please resolve the issue and seek for the immediate replacement of the product

Please help

Vaibhav
[protected]...
Complaint comments  Read comments [1]Complaint category Utility Services

Pavers England — shoes not in a good condition [Resolved]

 Ojaswee Agrawal on Oct 15, 2017
I bought men's shoes around 8 months ago. Within less then a year the shoes look worn out and in a pitiable condition as the stiches have opened up. I spoke to the sales person at your store in the airport and he told me to write to pavers directly. I cannot seem to get in touch with you on your helpline. Please find a solution to my problem. Looking forward to a quick and positive response....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Pavers England — pavers england women wedges (black) [Resolved]

 sdfgb on Oct 14, 2017
I bought this footwear in july 2017 and i was really happy with the product. The first wear was really good but after that when i wore it... It was really horrible as my feet got swollen up and their were lots of pain. It was a shoe bite.. A really bad one which i had never experienced with any of the footwear brands. This was my first experience with pavers england and trust me i am never gonna buy any more....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pavers England — shoe got torn within one month [Resolved]

 utkarsh0511 on Oct 6, 2017
Hi,
I bought men boots model genuine leather online from online shopping site flipkart in india and its quality is not at all what i expected, shoes have been torn from the bottom sole in just two weeks which does not happen if its from a reputed brand like pavers england, i am not getting any responce from customer care.

On the logo it says quality british footwear, but its nowhere close to it.

Reference no : 20599​

They are not even replying to my emails which is sad....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — substandard quality of the soles

 dieter.rasquinha on Sep 18, 2017
Hi, i purchases leather shoes for rs 4999/- from mumbai airport on 11th march 2016.

Within less then a year the soles have worn out completely and now the shoes are slipping everywhere. I have been meaning to complaint for a long time. I spoke to the sales person at your store in the airport and he told me to write to pavers directly. I cannot seem to get in touchwith you'll on your helpline.

When i bought the shoes, i was given a 5 yr guarantee on the product. They did not even survive a year.

Kindly advise what will be done from your side....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — shoes got torn bottom in 2 week

 utkarsh0511 on Oct 7, 2017
I bought shoes online from flipkart india and its quality is not what i expected, shoes have been torn from the bottom sole which does not happen from a reputed brand like pavers england. and im not getting any response from customer care. I am expecting a replacement or refund.

Shoes are getting ripped off from sole
Very poor quality compared to the price they are charging....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — defective shoes [Resolved]

 Insiya Kamani on Aug 27, 2017
I have brought a pair of sandals from your store. The sandals are defective. The blue colour material is peeling from behind and the sole has got an hole. I am extremely upset as i really trust you all with the quality. And they are really expensive. I have misplaced the bill. Please do let me know asap how could youll help.
My email i'd is insiyakamani@gmail.com. Please share your email i'd as i am unable to upload photos over here.
Thanking you...
Complaint comments  Read comments Complaint category Other

Pavers England — shoes got torn within one hour use that is in a mall surface [Resolved]

 swati guddolian on Aug 26, 2017
I have purchased long boots from pavers for rs. 2100 from phoenix market city kurla mumbai and i wear the boots same time after purchase. I used it for one hour walking in the mall only and then i see the boot was torn was torned from back side it seems like it is very old boot. I went to the store but it was close by that time.

Seriously this is pavers england which says they have a v long year experience. I want my money back else a replacement with good quality product or refund as soon as possible.

Swati guddolian
[protected]
S. Guddolian@gmail.com...
Complaint comments  Read comments Complaint category Products & Services

Pavers England — complaint for poor quality of handbags material [Resolved]

 Spina Shah on Aug 23, 2017
I purchased a handbag of rs 4000/- at inorbit mall, vadodara outlet.

I have always found your products to be good and it surprises me that such unfortunate incidents has happened.

The bag did not perform as expected,
1) there was some issue with the zip of the bag which eventually i got replaced after two and half months of complaint (Mid of jan'17).
2) again after 3 months (April'17) of replacement, the material started to deteriorate.

So i wrote an email asking you to resolve this problem at the earliest in month of july as priorly was...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — poor customer care service [Resolved]

 Deeni on Aug 21, 2017
I have placed an order for two footwears via their website.
One footwear which was delivered (Order number[protected], i wanted to request a change in size. As per stated rules i was supposed to inform within 72 hours of receipt. But unfortunately no one is answering their customer care number and no acknowledgement of receipt of email as well.
The other order for footwear was cancelled from their end due to lack of availability but no information was given on refunding the amount.
Very disappointed with the service for a brand like this. I even called the local store but they...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pavers England — sub standard pair of women's sandals [Resolved]

 N Thomas on Aug 20, 2017
When i was at kochi airport in june 2016, i bought 2 pairs of sandals from pavers england there. I started using one pair quite regularly and within a matter of few weeks the elastic on the sandals became so bad that i couldn't use it at all. The elastic used on it must be of a poor quality, otherwise this would not have happened.
As i live in bangalore, i tried contacting pavers england here but of no use.
Please look into it & have it replaced. I paid rs.5000 for 2 pairs.
The other pair seems to be okay.
My address & phone no
Nisha thomas, charles campbell...
Complaint comments  Read comments [1]Complaint category Credit Cards

Pavers England — substandard quality handbag

 sachinsharma1982 on Jul 16, 2017
I purchased pavers handbag from phoenix marketcity-bangalore store in feb'17 for my wife from fresh stock. While she didn't used it till may, it started scaling. We have no issues in 2 pairs shoes bought from same store. I have complained in store 3 months back and following up, but no response. Please help in mending/replacing the defective piece....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — New slipper less than a month old and the leather is torn. [Resolved]

 riyaz_feb27 on Jul 6, 2017
I bought 2 slippers from chennai airport on july 13th from chennai airport. It just been about 20 days and one of the slipper is torn where the leather bends, i have hardly worn it 4 times. I informed the store staff about it and have sent the pictures. Its been three days and the store people are not responding. I think the slipper is about 7000 rs. Kindly do the needfull. This is the first time i got slippers from pavers and they told me there is life time warranty on manufactures defect and this is the response i get. Very disappointed....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Delivery status [Resolved]

 Shanu8088 on Jun 14, 2017
I had ordered online ladies wedges on 12th june 2017 through the official website of pavers england and had made a credit card payment for the same. Order no.[protected]

I have not yet receive any docket number about dispatch.

Their customer care helpline does not work nor do they response to emails.

This is utterly ridiculous as there is no way to get in touch with them.

Kindly advise alternate option how can i can get in touch with a customer care representative,

Shahnawaz alam
[protected]
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Pavers England — Incorrect price advertising [Resolved]

 Sallymac on May 4, 2017
Brochure received advising 30% off all shoes in brochure. All shoes marked down accordingly. When tried to order was advised the prices were wrong and therefore have to pay higher amount. Trading standards advised that where mistake is not obvious as in this case that shown price should be honoured.
Brochure also showing incorrect RRP based on what can aldo be seen on internet. Just want to buy the shoes at stayed marked down price. I thought a company such as yours would have the decency to honour. Extra point. The staff answering my call in customer care was very rude.

Please...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — No point of contact to place request for refund [Resolved]

 Priyanka Singla on Apr 17, 2017
Dear concerned official,

I had ordered online blue colour ballerina, article code HLLFS6106, size 40 for rs 2499/- from pavers England India with head office at Bhiwandi. Invoice dated 13/4/2017.( order no. [protected])

Unfortunately on receiving the parcel, i have a size and fitting issue with the pair received and I didn't like them either.

I want to return the product unused, and in the same condition as i received it, in its original packaging along with original tags. And it's less than 4 hours from the time these goods are delivered that I am...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pavers England — Ladies chappals [Resolved]

 Shruti Eswaran on Apr 15, 2017
I had purchased red chappals from Ahmedabad airport store on December 25th 2016.

I have used the pair only 3 times after that

Last evening the leather covering near the toe area has opened out revealing a white patch in that area

I would like to know how to go forward on this issue as I am highly disappointed with the quality of the chappals....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Substandard quality [Resolved]

 g Google on Mar 27, 2017
A look at the number of complaints on this page and the response rate establishes the fact that Pavers England does not bother to resolve consumer complaints I am letting the picture below do the entire talking. One is a bag I purchased from a strret vendor 7 years back, the other is a Pavers bag barely a year old! Surpirsed???
Says a lot about the price v/s quality delivery of Pavers (of course, their dismal customer care is another story altogether)...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — We want to know the delivery status of a placed order. [Resolved]

 Murali krishna bayana on Jan 30, 2017
Hi, I have placed an order for Men Slippers worth for Rs. 2999/- on January 25th at 5: 47 P.M through your official website only. My order number is #[protected] and it is having another number i.e., SKU:[protected]. And we gave the COD option ( Cash on Delivery). There is no problem yet now. But please tell me the delivery date that is when will it deliver to our address. We are much awaiting for your reply....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pavers England — Shoes torn within six hours [Resolved]

 Vimal Gandhi on Jan 24, 2017
I purchased shoes of pavers england from t2 mumbai international terminal
Vide bill no.604849 on 18.01.17, time :11.30.17 am worth rs.7400

As soon as i reached thailand shoes were torn. I live in surat, gujarat. Today i came back to my place. I need refund of the amount i paid.

Thanks

Vimal gandhi
+91 [protected]
E-mail : vimal@suratdreams.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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