Paytm — damaged product return still pending/no response

On 9th of october i has ordered ifb washing machine from patym. I did recieve it, but in damaged condition. I asked for return which got approved.

Orderid: [protected]

Later the pick up from delhivery got initiated and they too 10 days to pickup and finally said they cannot pickup this order and closed the shipment.

Now daily i call paytm which never responds and there is no update on the refund or return or pickup.

I need the refund of my order but this is not happening.

Take this complaint seriously. Paytm is fooling many customers